Unprofessional and uncaring staff. Called to tell me my “dad died and they wanted their wheelchair back.” No condolences, no kindness just wanted their wheelchair. Happily to oblige them and never do business with them again.

The lady who answered the phone this morning was very unprofessional .

Respiratory Care Plus staff were incredibly supportive throughout the frustrating 6 weeks it took to receive mothers required medical equipment following her hospital release having battled Covid.RCP became an invaluable resource to me understanding the even deeper frustrations of Medicare billing, codes and forms needed. The folks at RCP were also an advocate on moms behalf, assisting me in pushing a foot dragging Drs office that repeatedly sent improperly completed paperwork.Kudos to all of you wonderful people that graciously put up with my weeks of daily calls. And many thank yous!

Addendum:The owner contacted me immediately, listened to my feedback politely, offered helpful suggestions and resolved the situation to my satisfaction Much appreciated. Listening and courtesy go a long way!I am shocked and saddened by the way this company treats customers, most whom are elderly and in poor health. I would like the owner of the company (not the manager, she was rude and extremely defensive) to provide contact info so I can share my recent experience. This company provides a needed service to the community and I know they can do better.

Were able to work with doctors office personnel to get paperwork straightened out, were pleasant, followed up, polite and knowledgeable, showed up on time with all the necessary equipment and great explanation of how it was to be used. What more can you ask? Thank you Terry, Jen, Frank and Luis!! Youre greatly appreciated.

Great Company to to work with. Very friendly staff.I was reading other reviews, most seems to be payment issues. If insurance refuse to pay, your responsible for the payment. Any business can not survive on free service.

Person that works there very rude and non-professional. Yelling on the phone stating “ we can’t put your daughter to the front of the line!” I never asked this woman whose name starts with a V to put my daughter first . I was merely calling to see if the “other” clinic I. Kerman had gotten the faxed papers necessary for my daughter’s hospital bed since it took the other EIGHT days to receive a fax.. as a registered Nurse for many years I would never treat a patient or their family so rude and non- professional!!!!

Extreemly horrible billing department! They are very rude and unprofessional! I know they are the only Medicare provider in this area, but if possible avoid using them at all cost! It will save you money and headaches in the end!

Great customer service!

They are not competent. Friend got walker from here, staff released it to me to early and so there was error in there side for billing. They called and wanted us to come back to sign paperwork again. Was going thru traumatic time with death in family and my friend being sick in hospital. They could have mailed him the paperwork and we could have returned by mail. We picked up a wheelchair from them that medicare rented for my friend after that, no mention of money owed, was to heavy for me to keep pulling out of trunk so we told them to take it back. They picked it up but left box with leg rest. I called and told someone i would drop off that week, when i came by on friday, they must have closed early and they didnt tell me. Now my friend doesnt need to go in my car so he can use the wheelchair medicare rented for him. When i called them back, they refused to give it back until he paid 75% of cost for walker.

Extremely rude and unprofessional staff. They should definitely not be working in health care.

Rude costomer service the Woman wouldnt let you speak talked over you..

Its been over a month and still waiting for my dads shower chair. Hes already going to get his prosthesis next week. Every time I call they are still waiting for it to come in. 2 months seems excessive.

Cappy staff and super rude

Wow! Great staff!