Dont go here! 1 yr later still no results just confused staff and lack of communication. They really need to be closed down. Youre better off looking up your symptoms on Google and self diagnosing yourself

Honestly I’m not the type to make reviews often but this place is so UNORGANIZED!! I get that everywhere is understaffed especially doctors offices but this place is the worse! I waited in line for an hour and to be told there is no more walk-ins! I was told there is only one provider and to come back at 2. I’m okay with that but there is a person checking people in at the front and this poor girl looks confused because there is no sense of direction from anyone. There are 2 different line one to do a covid screening and the other line to go check in at the front desk. I over heard a worker tell the girl that was in charge of the covid screening line to let everyone know in her line that they are no longer taking walk-ins. I’m assuming they weren’t taking walk-ins anymore from her line that she hasn’t covid screened yet. Walk to the receptionist and she tells me there are “only 17 walk-ins available and unfortunately I could come back at 2 or tomorrow because it’s first come first serve” i understand that it’s first come first serve but just let people know that so you guys don’t have a long line waiting. Also I was thinking since you know walk-in doctors are at full capacity then tell everyone who is in line! there was more people behind me waiting in line then why don’t you guys make an announcement?!! It’s just really unorganized here and lack of communication! There should be a manager out here organizing and helping out these workers because I can’t imagine how many angry patients they have to deal with.

Horrible place to coming as a walk ins I waited 4 hrs, patients where going inside very slow. Don’t come here without an appointment, regular will take 2 or more hrs with appointments. 😕 very disappointed!!!

Change clinic what a bad service app until December or next year and if need the doctors for referrals omggg so wen? Thats bad there keeping this clinic with out having more doctors cuz they said thats the reason its so far away the app not to much doctors so the one its there its full on app so really bad and for calling its so bad they dont answer oky people has so much bad Reviews that means wee should get atencion on that and keep looking for other clinic with better reviews and good stuff working service cuz this not free for them they are getting pay!!!!!!!!!!🤨

It took more then 3 days to even get someone to pick up the phone to schedule appointment. Its ridiculous.

Do not go to this clinic. It is the worst. They dont care about their patience. My niece was sent home with bad aathma per the doctor and couldnt make it to the car. We had to call the ambulance. It took them about 20 minutes to bring oxygen out after denying her oxygen in the first place. Horrible.Also they initially told her she didnt have an appointment which was a lie. Noone called and rescheduled. They are known to do that.

Don’t come here!!! There’s always confusion and misunderstanding between staff and patients that they will have you waiting for hours!!! Bad costumer service.

Horrible, horrible! Long line to wait. Front person screening lets others in front of you. I came for blood work and I have to wait in the same long line just to check in. Theres no hussle at check in. No organization, no plan to follow and keep organization. Wheres management?

Never been to such an ill-managed clinic. Staff is alway given different information every visit and can see the frustration in their eyes being in the middle of them (management) and patients.

This place sucks I scheduled an appointment in august for chest pain went in on the day scheduled just for them to reschedule me for November 5

The pharmacy tech was rude. His name was Alfred. He had an attitude and didn’t even say thank you as I left. He had me waiting while he was giggling in the back. I hope the manager reviews these. The attitude was uncalled for. Not often I get such bad treatment

The 3 stars is for the front staff and the medical assistant who put me in the exam room. My visit there, I was seen by a Jennifer PA for my women problems. I can hear her yelling at the staff right before she came into the exam room. I was afraid to say anything to her because she seems to be having a bad day. Overall, I would prefer not to come back and see her again. Next time if I need to be seen there, I will call to see who are the doctors working. I dont care for her.

Ive never had an negative experience here. Ive always been seen in a relatively timely manner. Even if I wasnt, it is to be expected at Dr. Offices.Dr. Koning and Dr. Pena were the best. I appreciated their time and care to my needs.Ensuring my concerns were heard and addressed. Ive had other people I know go there as well and the staff were attentive.I just appreciate that they are open 7 days a week too.So thank you!

The pharmacy at Clinica Sierra Vista there a phone number but you have to leave nobody answers the caller has leave a message and they will maybe call you back.What is going on?

During this pandemic cleanliness is definitely something that’s concerning. I’ve come here about two times in different months and the seats that are blocked off both times are dusty, making me wonder how often do they clean? Their ceilings are covered with dust and cobwebs... again, how often do they clean and keep things sanitized? The MAs I have no problem with they are great! Helpful, polite, and show compassion. I would just advise to have hand sanitizer with you and do not touch anything because at this point I can’t trust cleanliness and or sanitary safety. Very disappointed since this is a medical facility. Just hope they improve on this.

Called at 9AM and I’ve been waiting for someone to even pick up for 30 minutes???

I have been coming to this clinic to see Dr.Her for the past few months. The staff is very professional & polite. Dr.Her & Dr.Pena are very knowledgable & understanding.

DON’T BRING YOUR PARENTS OR FAMILY HERE!!!!! The clinic takes over a month to send any orders to get tests done or even referrals to other specialists. They’ll call you about things months later after you’ve already taken care of things on your own due to their lack of follow through. Also call about appointments have you drive there and wait over an hour in the waiting room only to tell you that they where wrong and that was a phone appointment. When you call to ask about things staff is very rude and can hang up on you. My mother called multiple times to get an order sent to get ct scans done after her surgery and they told her they where working on it or other bs and this wasn’t done. Due to this my mom went back to work not knowing how her surgery was healing in the interior. About 2-3 months after the surgeon had originally asked for the scans to done they finally called and send the orders only to take another 2 weeks to tells us that my mom had developed a hernia (a rare complication from her surgery). Because of their negligence on getting things done on a timely manner my mom had to undergo another surgery. I called to complain and ask questions and was hung up on 2 times until the 3rd time where someone answered and told me the manager was out and would give me a call back which I never received. Weeks later I finally spoke with corporate and they said they would look into it but haven’t heard anything.

Awful experience. Transferring to a different clinic. Wait times too long. Dr. ordered the wrong labs. Takes too long to get test results back. They say they’ll call you back but they don’t. Just terrible.

The Physician Assistant Yenifer Gomez was useless ☠️☠️☠️; had no sympathy for my breathing distress and did not fill my prescriptions correctly and due to her incompetence I struggled for the next 7 days after the visit calling the pharmacy, advice nurses, and calviva to try to get my urgent and essential inhaler medication filled and still couldn’t get it filled because she apparently was the only one that could do it and works one day a week at this specific clinic 🤷‍♀️. I decided to do the whole process again and walk in to try to get my emergency meds filled and I actually saw a DOCTOR and not some physician assistant wannabe. He instantly assessed everything refilled my meds got me my specialist referral and did it all promptly and efficiently. His name was Dr. Gregory Fernandez. Yenifer Gomez take notes 📝. If you guys walk in ask for a DOCTOR and not for some disgruntled PA-C or else you’ll most likely go through the pain I went through. All the nurses and assistants I personally interacted with were kind and helpful. Queue times are usually an 1 hour or so. Read the reviews people...💯

This place is great. I was a little iffy about it from the reviews, but the staff here were super helpful and nice. Thank you for making our visit a great one... even though it was for my sons shots lol.

Its good I love this clinic the only problem is when you first go to set a appointment it takes a while but after the doctors are really nice and treat you like family

I have never been treated anything but nice when I have gone to this clinic. For that simple reason I will keep using this one. Thank you to the sweet staff.

Tired of this place, the employees, and their so called doctors. When you are getting checked on, you can tell that they did not pay attention in medical school. They all sound very unhappy. I have been feeling extremely tired and weak for 5 months and they wanna make me a second appointment for 2 months away? Like you can’t be serious right?

Dont go here. They take too long and very unprofessional.I got two calls for my sons apt reminder and one lady said 2pm and the last call the lady said 5pm. I asked repeatedly if it was at 5pm and she checked it and told me yes. I went and they refused to see me and kept questioning me the same questions as if I was lying. They wanted proof of the number but its there office number how much more info can I give ???? I had to do some paper work they never told me about at his first apt and waited for about an hour & a half and told I cant be seen cause my apt was at 5pm.Its not just the Pediatricians office that is like this, its both offices. I thought the pedatricans office would be different but I was wrong should of listened.

The staff were amazing they treated us with respect and kindness 👌🏻

This place staff is lazy with referrals. Theyll be the death of you. Get it together Clinica sierra vista.

Yenifer that “pa” not even a doctors is the worst person there, no care in the world, extremely rude and unprofessional. Please for the love of god fire that disgusting disrespectful person. They should be stripped of there license.

Awesome staff for the exception of the nurses. I went in today and the nurse rudely ask me to go take my room and sit. The doctor took 10 minutes to go in and be gone. Thanks to that nurse they dont get the 5 stars. And if you think the Pharmacy cares about you and your medicine think twice. I constantly heard a woman in the back saying Rudley Hurry up so the last patient leaves to close I did not let them harrass me like that so I clearly said FINE IF YOU DONT CARE FOR PATIENTS THEN SEND MY MEDICINES TO CVS SINCE YOU WANT ME TO LEAVE she said rudely again oh not you. (Im the last patient in there so who are you talking to?) Everything is 100 percent (except the Pharmacy)

If I could give negative stars I would, this is mainly in regards to management and professionalism. I received a bill in a mail for 1 visit I had with the clinic I provided FPACT(funding program for preventive and reproductive services) then later received a bill for 200+ I promptly called staff I was first directed to billing department which they were no help whatsoever, I was later transferred to manager Alex Cervantes I left a voicemail did not receive a call back I had to call again. Alex made it aware that the in order for program to cover the provider had to change the code but unfortunately provider works out of 2 offices he stated he would follow up with me. 1 week later I have yet to hear back from manager Alex I have called numerous times and he happens to have STEPPED OUT of his office. Not sure how management is always OUT at 9 AM. I am writing this review in hope that upper management is made aware of this and hopefully finally receive a contact back. I will continue to try to get this resolved. If anyone is thinking of going here, think again.

First time there and I waited forever, time go by I asked if I was up next the front desk lady forgot to put my name in, so she put my name in I was called and I told the doctor exactly what I felt and also that I needed a pap smear because I was due for one, he didnt do nothing I went in there for. He gave me antibiotics and sent me on my way. Worst place Ive ever been too they dont care about nothing you want

Went for previous wrist injury from fall during visit he did not even look at wrist or back or neck. All he did was read reports of xrays from community and prescribed me medication that I can not take...people who worked there were very nice thats the one star this FNP was terrible gotta look for a DOCTOR..

Hi to everyone who is reading this. This is my first time being here and I am giving it a one star rating because of this one employee who is name Barbie K. ( I don’t know her last name but she is one of the staff for the X-ray room. Blonde lady, glasses, and very non-happy person).So, the X Ray is supposed to close at 12:30-1:30 for lunch time. I got here at 12:00 and I waited. Barbie didn’t ask the front desk workers if she has anymore in line BUT! She saw me waiting in line for X Ray. She didn’t say anything to me nor the front desk worker. She walks away to the x Ray room. Then there was an argument between Front Desk and Barbie about 2 patients. (Myself and another person). Barbie said “ I clocked out already. No one didn’t tell me I had someone”.Now Wait!She said “No one didn’t tell me..” but she was waiting by the Front desk quietly like a freaken Ghost without saying one word.

Previously a good location. Now they continually cancel appointments and wont follow a previous doctors prescriptions, changing up antidepressants with each new doctor. I was hospitalized for this in June 17. Never again, Im going somewhere else.

Went here to the womens clinic for the first time as a walk-in expecting to wait the usual hour or more (only waited an hour). The facility was clean and organized, but the staff (despite receptionists) were unprofessional and unconcerned. I went in with concerns of a change in condition for myself (after 7 years of normalcy) and it was written off as being normal change without any vitals/blood work/assessments being done or being seen by a MD. When I tried to express further questions and concerns I was cut off and rushed out of the room with the last comment by the nurse being, ..so you dont have to wait an hour for nothing for just (change of condition) again. as if my concerns were insignificant to begin with. Left without any more insight than what I had gathered previously from google.

The wait wasnt long in the lobby but when I got in the waiting room. It took for ever..even took a nap waiting..lol..then she sent my asthma medicine to the wrong Walmart..good thing I called and have back up meds I could have died of an asthma attack waiting.

Went in as a walk-in and they had me waiting 4 hours. I asked for an appointment and they didnt had one available until July. I wasnt going to wait until July. Never going back. The wait is so long. Luckily I went to Family Dental Care as a walk-in and the wait was only 30 minutes. I now prefer Family Dental Care over Sierra Vista.

Dr Ramesh has helped me get my blood sugar levels down she is a great doctor

Staff is rude and very unprofessional my grandson almost died blood test showed he was keydosis and they never call to say he was deadly ill till we went back because he was very ill. Dr asked didnt anyone call you I said no. He requested we rush him to emergency as he call them to let them know we where on our way. They never do let us know about all blood test I always have to call and demand whats going on

Staff do not care about patients they not try help them out patients are on mercy on luck if they get there chance to get there doctors appt .Always almost 4 months booked walkin almost need to wait 4 to 7 hrs.

Horrible! I had to wait over 5 months to get an appointment! When the day of my apt is here they call me that the doctor would not be able to make because she had to leave! And they try to reschechule me for another time 3 months from now! Rodicilous!

The facility is very modern and clean. Unfortunately I was very unsatisfied with the staff. I had two appointments scheduled had to cancel my first one at the time nobody informed me that I would not be able to move forward with my second appointment without completing the first one. Showed up to my second appointment and got turned away I understand there are steps. the problem is when staff fails to mention these very important details and you have to drive more than 30 minutes as well as take time off of work it is very frustrating. I also believe that the staff is very rude and unprofessional.when you work in healthcare you have to show empathy and compassion to your patients nobody seems to have that at this Clinic. I also believe when you dropped the ball with the patient you should try to make it right.After all if patients werent coming in for service nobody there would have a job. Overall horrible service I definitely would never recommend this Clinic ANY family member or friend.

I like that they have everything there. The dentist, womens and pediatrics, family clinic, and wic office. They also have an x-ray machine, a lab to draw blood and a pharmacy. I just dont like it that most of the doctors you get are always in a rush and seem like they dont really care about your concerns. I have been to pediatrics and the the gynecologist, i also have been to the dentist there and the family doctor and they are the same as soon as you tell them your symtoms and they tell you what there gonna give you they get up and leave even if your talking to them they stand by the door. It makes you not wanna say anything anymore. Its also really hard to get an appointment. Its almos always a month from when you make it of not more.

I made a call to make a dental appointment and the lady that answered the phone in that department around 430 PM was being really rude and sounds like she has an attitude problem when being asked information regarding what your calling about and she also hung up on me without even asking if I had any other questions

Even when being the first one in the morning, its a good wait to be seen.

Other than the long wait time in the rooms this place is amazing went here myself first and then took my son here the staff is great and the atmosphere is very nice! Overall great experience!

Unprofessional, untrained nurses and doctors

DO NOT COME HERE! Listen to the people writing all the reviews! I came here in November of 2015 because my husband was in the military stationed in GA and I had to come to my parents to give birth. I had TRICARE (keep in mind this happened in 11/2015-2/2016). From the start when I went to register there for the first time they didnt know what TRICARE even meant, they didnt know what it was or how it worked so I did their job, I literally showed them how to register me in THEIR system... how? Idk but I did. As the visits kept happening I kept getting bills in the mail as if I was a cash patient and I kept asking them why did I get bills if I have insurance? Their response oh this was a mistake you dont owe anything, dont worry about it will get it fixed this went on for about 3 or 4 months. I left to GA with my baby and my mom kept telling me they kept sending me bills and as so I called them and their answered was the same dont worry about it at that time I trusted them thinking they were professionals and they knew what they were doing. The bills stopped coming home and this year, 2018,bill collectors started looking for me. They told me I owe almost $1,000 which I didnt know why. I called the clinic and the billing girl I forgot her name (daisy I believe) told me nonsense telling me I had a co pay insurance and thats why they didnt pay etc... keep in mind I do billing for a clinic now and with TRICARE you either have it for medical treatment or you dont. I had no other insurances at that time so this girl obviously doesnt know how to do her job nor give simple explanations what so ever. I did let her know thats not what my insurance told me since I called TRICARE as well and on their end they were never billed, they never received anything from this clinic. Of corse TRICARE will help me get that off my record since its not fair to be screwed by someone who doesnt know how to add 1+1. To this clinic i advice you either train your fresh out of school, non-certified workers or you just close your doors instead of screwing peoples lifes up. DONT WASTE YOUR TIME NOR MONEY. And if this clinic replies to my comment just know any excuse they put out there is BS. This clinic gave me horrible headaches and stress that I dont wish to anyone.

Turned away after 5 hours because my insurance wasnt accepted. Why not say so in the first few minutes instead of having me wait for a Dr I never got to see?

The facility is very well manicured, offices nice and clean, and the staff kind and helpful.

Poor service on Sundays , i was in the room 1 hr waiting for the doctor to come . There was only 2 patients ahead of me and took that long?? 😡😡

First time I came for a walk in I was told only one provider and to come back tomorrow because they cant do walk in. I came back tomorrow again and now I was told sorry we are not accepting any more walk in. Why the hell do you provide walks in if I cant do a walk in!!!!!!!!!! If I had to do zep pass then is no different then making a dam appointment!!!! I need a emergency services for my mom medicines refills. Rather annoying!!!!!!!!

Employees are rude, uncaring. Wait times for an appointment are 6+ months out. Anywhere is better than here.

Good doctors but some times to log of a wait.

The Dr. was very rude. Felt like she was attacking me instead of helping me. I went in for a check up not for an interrogation...: 😡😡😡

My wife is getting great service here.

Its gotten so much better.

Great staff . They take care of you.

I’ve been on hold for 30min and counting...

I dont like this clinic , they lost track of the patient , I spent here more than 2 hours..

Staff was good the doctor acted like he didnt want to do his job and wanted to play the guessing game with my symptoms instead of taking culture or blood I had to request it Ill never go back there....

I was told they dont call back for test results or appointmentsthey do not help or care at all. no one does their job

Be prepared to spend at least 45 minutes on hold every time you call.

I went into the clinic at 717 and they close at 8 and they turned me away

These nurses always have attitudes it didnt matter the time of day. Honestly if you dont want the job quit before your mouth gets you fired.

The nurses​ are not prepared when calling patients. They cancel your appointment and have you to come that same day and when you come, they cant see you. Doctors know they going on vacation and still schedule patients around that time and then when the time comes, they tell you the doctor is on vacation. Thats bad business.

I went today with my card appointment and they told me you dont have an appointment today so I showed them my appointment card and she say I dont know maybe they cancel so Im saying if he they cancel why nobody called me to tell me nobady informed and this happened to me two times

Your questions are brushed off like.you the patient dont know what the your talking about.Your not the physician!

Very rude staff ...and long wait to tell me to come back at 5 when their the ones told me come do the walk-in

Left a message at the Referral line three days 2/27/2017, requesting a referral for an arthritic juvenile, still waiting! Today is 3/1!

Long wait no o e answer the phone and return phone call

Personal so nice

I came to my appointment on time...but Im the one waiting for over in hour in the room...DONT OVER BOOK...I DONT HAVE TIME TO WAIT I WORK AS WELL

They do their best

IWe are clinic we see patients all day.

I get free medical treatment

Great staff

Appointment are the worst

Eh.

Very poor service and long waiting 👎👎👎👎👎👎👎👎👎👎👎👎

Very good clinic and very friendly and you dont have to wait long

What a disappointment this clinic !!!They do not attend quickly either by appointment or without appointment, they grab each other talking and one with the desire that they already attend us, lets go to Mexico better here they let people die! 🤦🏻‍♀️

Because I will have every day

My medical appointments for 10 years have been there and always very good service

Very bad service, late an hour on the phone line to finally hang up on me also they never let you know cm in other clinics you have an appointment

They were kind to me, I waited a few minutes and the attention was good.

Me. Like. Pa. I attended. And I. Me. Sides serfs de no. Home

Clean, it doesnt take long to get to your date

If I could, I would not give it a single star from the service of the operators that does not work and they keep you online for hours just to hang up, and anything else or what to say.

I dialed and they answered me for almost an hour or more and according to the machine I had a 12-minute wait.

The receptionist does not like to help the worst behaves very rough

They have laboratory and x-ray pharmacy

Bad service