Received a bill from Ccare. For seeing a radiologist I won’t name on here. For less than 5 min in person at our oncology appt at valley childrens. This doctor didn’t even know the primary site of my sons tumor, assumed he would only need one spot. I’m sick and tired of physicians who don’t do the proper research when consulting a patient. How hurtful it is as a mother to be putting trust in these physicians who are suppose to be making the best medical decisions for your child. To come in the room as a consult I’d barely call it that. He was more interested in my insurance than my son. He knew nothing of my son. I asked questions and knew right away I would not come here. But now to get a bill and billed as first self pay? For 594.0 because families going through pediatric cancer has the time to deal with this kind of stuff? How rude and inconsiderate of you office to even consider that a consult and get my insurance wrong. Physicians I don’t care what kind should be paid based on performance and not titles. Super disappointed in this encounter and doctors there think they can half know anything and not take the time to research their patients. If it was their family would they want to be treated like that? No. No one should.

The wait times are ridiculous. I got here an hour early for labs, and I’m still two hours past my appointment time, waiting to see the doctor. This really is a place the insurance just makes you go to, and it’s clear the system here is being stretched to its limits. Very friendly staff however, definitely the redeeming quality of this place.

My husband has a bone marrow disease that has been treated by C Care for several years. As of at least 3 weeks ago, he has become extremely ill. After multiple calls, an appointment where not much was said or done, a trip to emergency a week ago, this place scheduled a test we waited a week for. We hoped to get some answers today and some plan for treatment if the disease is the cause of my husband’s downhill decline. My very ill husband shows up for the test only to be informed that the test was cancelled this morning! A test they said he needed before a treatment plan can be recommended is now not needed and we lose a week! My husband wasn’t even able to speak to his Dr. No indication of what comes next is given…It seems to me that no one even cares about us and what is happening. I’m giving up on this place.

Great appointment today. Got done with radiation treatment early. Everyone in imaging are outstanding and friendly make the experience a good one. Then got my shot and the gals on the 2nd floor giving shots are great too. All around experience was wonderful. Great job Everyone.

Been here 2 1/2 hours still haven’t seen the dr. This place has no respect for peoples time. Ready to walk out of here. Patients are supposed to be seen within 15 minutes of their appointment time. This is not new I’ve been here in the past and had this problem before here.

This is my 1st experience here at cCare,I truly feel blessed to have such support in this hard time in my life but with all the support and smiles and kind words I know Ill go through this process with a great and caring and loving heart well Im here getting healed.God bless Sheila Marquez💞

This is my safe haven away from home. I credit my doctors, Dr. Gupta, Dr. Botth and team with saving my life, after my Lord and Savior. When all seemed hopeless, they gave me hope. I am on my way to full recovery and being declared cancer FREE. True professionalism from entire staff. I truly have a new family here. God bless.

Dr Rao is the Best one could ask for. He listens and explains in detail. Most compassionate doctor and gives me the best frame of mind with his contact encouragement. I recommend anyone with a DD isgnisis with cancer to go to cCare and see Dr Ravi Rao. The office fi to ls are all professional and helpful.

The best place to treat cancer here, doctors are good especially Dr. Gupta and his staff are the best one I known, they are very friendly!

Since I been coming to CcCare they have been good to me, the doctots and nurses are just marvelous. They really care about their patience. I really love CcCare, theyre the best.

Radiology: staff were friendly and showed patience. Dr Halpenny was very compassionate and shared her thoughts and information with me with care. I am entirely impressed with her knowledge and willingness to help me as a patient.Oncology: again, staff were kind and friendly. The phlebotomist, Joel, was accurate and also friendly. Dr Hackett’s team- Anabel and Mayra are wonderful. Dr Hackett himself is cheerful and always optimistic, yet realistic. He has much experience and knowledge, and really pays attention to my needs. I put my full trust in my two physicians and their teams.Wait time in the lobby is average - maybe 15-30 min. The front entrance staff are sometimes indifferent and not so welcoming, but it depends on who’s working in that area.Overall, I am very happy for the care I am receiving. Thank you.

The doctor seems great. The setup is horribly impersonal. You wait for them to call your name, in a huge room with 60-80 other people. Seems like the perfect setup for people to fall through the cracks. I did. I was forgotten, left waiting in a large room where I couldnt see any staff to ask why I wasnt called yet. When staff finally appeared to get another patient from the waiting area I asked and was directed to my doctors staff who confirmed that I had been forgotten. So what did they do next? Sent me back to the large waiting area where again I would wait and wait and my name wouldnt be called.

Very caring loving people at Ccare.

Not a good. Was constantly getting confused with another patient even disclosed their medical diagnosis to me. Very unprofessional.To Response from the Owner at CCare; Guess what? I called yesterday to address my concerns and I was told I was no longer a patient with Ccare, doctor has dismissed his services.

Dr Aulakh has twice in 7 months missed my cancer.

Need a port draw always 2 hours late even after appointment no matter when you get here i come early still long waits.They talk about covid then please take us on time...My appointment was 9.00 got here at 8.5 now 9.50 now and there still 4 ahead of me ..Why ???

I’m going with my dad,the staff was so nice and they treat friendly

Dr. Casandra Anderson is the best!

Had an appointment at 2 and was out by 3 which I was pretty impressed for being a “new” patient. Guy took my blood was very nice. Dr. Rao was my doctor and I was very impressed. He took his time to ask me questions and got a resolution. He even checked my ears for me because they have been plugged for the last week and a half. Very impressed! Thank you everyone at ccare!

Wow I am really sorry to read any of the bad comments about cCARE.My wife was a patient for nearly four years. And without going into any details the receptionists, phlebotomists, doctors and all the nursing staff whom either drew blood or provided her infusion and shots are the most compassionate people we ever met in the horrible world we know as cancer. Including times she spent in the hospital. Believe the world she lived in for those four years was total terror and horror for my wife. The one single consistency is/was the wonderful people at cCARE. I will never say they werent slow at times but they always worked hard to keep us informed. I give all praise to the Lord first and next the dedicated people at cCARE. You all know who you are there because if you worked at the old cCARE or the new cCARE you are a blessing. Life can be hard own people in general and some us seem to get the worst by having cancer. As far as any staff at cCARE not caring, my wife and I never felt any less important than how they would treat/care as if the patient is/was their own family. Again from our hearts I thank you for Dora R Holland. You gave her something she needed and that was hope. May each and everyone of you at cCARE be blessed.John Holland

Only into himself! Don’t like him!!

This review has nothing to do with care of patients. I am commenting on training to work for this administration. There was No training , I was given 4 days to learn 2 computer programs and medical cancer medication in units vs treatment, this place is so unorganized, and assured me they would not set me up for failure. But bottom line it will never be efficient when they fail to train staff to be the best they can he. Trainer assured me they would not be setting me up for failure, but I believe, they failed to set me up. I hope they get it together for the sake of the patients. I do not recommend working here unless you are ready to have them sit you in a chair and figure it out, and then reprimand you for not doing it correctly. The most HORRIBLE management I have ever encountered.

Dr Parveez is an absolutely wonderful Dr, she is patient, kind & actually talks to you not down to you. The reason for seeing Dr Parveez isnt the best but if I have to deal with these health issues Im grateful I have Dr Parveez. I have complete confidence in her abilities to see me through this time. Also her assistant Anna is efficient and a really nice person to work with. Honestly the team of Dr Parveez and Anna is the best you can get. I highly recommend Dr Parveez and Anna because dealing with cancer is hard enough but they put you at ease, while instilling confidence in their abilities thereby making you feel better about the whole process. Thank you Dr Parveez and Anna for all that you do.

I was shocked to accompany my dear friend into C-Care for a visit with her oncologist for3 reasons...The 1st reason was a female staff member that brought us back into a private room whose mask was below her nose. She only covered her nose (and later donned a face shield) only after I pointed out that her mask was slipping. The 2nd reason was a a resident that came into the room to ask questions of my friend, who felt it nessessary to pull down his mask so my friend could hear him better. I objected once more. The 3rd reason was the Oncologist himself who did the same! One may say Im nit-picking but this IS an oncologist and the very nature of his practice makes his patients extremely vulnerable and especially so when undergoing chemotherapy which lowers immune resistance. C-Care..Thats 3 outta 3 people she came into contact with! Please, for my friends life, please get it right before she starts chemo!!

My husbands first day fo chemo treatment was also his last. He passed away during the last 30 minutes of treatment due to a seizure which I had to alert the nurse to, and she called 911, nurse was not paying attention to her patients and if I want there he wold have died in the chair . Horrible wait times, horrible organization, called the so called patient advocate 4 times with no return calls. Dr. Rau and Dr. Monson were great but WOW- the staff seems incompetent , no organization or communication between each other. Seek treatment at another facility if you can

The gentleman door greeter was very rude when I brought my mother in today for her monthly visit he immediately stopped me and said didnt you get the memo your mother doesnt look like she needs help shes 81 years old and she did need my help but I was refused entry for whatever his reason is and I didnt know we didnt receive the memo where was the memo supposed to come from this is a ridiculous someone needs to explain to patients the reason why another person cannot go in other than did you get the memo

They treat me with care and compassion. They know my name when I check in for treatments. Considering their patients all have cancer, these things are very important. It is an extremely busy place, full of patients, but I still feel I am important to them.

Excellent staff! After a few visits they remember and greet you by name.

Since 2016 and as time goes by the the wait for appointment get longer.They never say sorry we are running late. Dr. LemonThey say we have to be on time or our appointment gets pushed back to when they can fit us in.They dont care how long you wait and even if you bring it to there attention they say well thats typical. No apoligy. They are that important.And they never tell you the bad news until you force them.

Dr Hager and his staff are friendly, caring and competent. I am so grateful to all of them for the wonderful care I have received over the past year. Thank you C-Care. You all are amazing!

Im unable to talk about this right now.

No one wants Cancer I know this first hand. Unfortunately I have been to three cancer care centers in Fresno and today for the first time I went with my love one to Ccare. I was VERY impressed with the knowledgeable, professional, proficient staff. Dr. Dexter Estrada was kind, compassionate, patient, personable and confident. I was so impressed with him and his medical assistants. Oncologist are known for being detached not the case with Ccare they are fully engaged and committed to the best care for their patients. Thank you Ccare for 5 star care!

Everytime i come to this new place on Milbrooke, longest wait time ever! The receptionist are taking their sweet ole time chatting up a storm. No one seems like they are in a hurry to check people in. Of course the traffic to this place is the worst! If I could I would pick a completely different place of service and different care. I just wish they kept the cedar office opened. At least over there, things moved a little quicker.

Having to get viteim b shots every week has helped, however, the girls giving the shots should NOT jam the needle in my arm so hard that afterwards I cant use my arm at all. She hit the muscle & is extremely painful. NEXT TIME this happens I will make it know to her how it feels. The staff is excellent as are the doctors. The one star is for the girls who gives the shots. Its like she doesnt care if she hurts a patient or not.

My father got referred to ccare and was seeing Dr. Ravi D. Rao. We was hoping that they Diagnose my father. They did all kind of lab work and 2 painful biopsy’s and they still couldn’t figure out. After my father did his last biopsy there, he end up having a stroke. To make the story short, I ended up taking him to UCSF and they diagnosed him within 4 days and knew what kind of cancer and how they would treat it. UCSF made Referral to ccare so he can start getting infusions and when I called them to set up the appointment they told me we no longer can’t see him due to many cancellations. I explained to them what was my situation was, that my father had a massive stroke and I he was in the icu for 2 weeks. But, they didn’t care. They don’t care about their patients. All they care about is booking and cancelling appointments.

The staff at cCare are warm and caring. For a facility as large as this one, things run pretty smoothly. My doctor, Dr. Ravi Rao, is amazing. This facility and the doctors and staff are so far superior to the facility and staff the first time I went through treatment, it doesn’t even compare. If there is anything that could be improved, it would be that it is difficult to get in touch with my doctor’s office. Wait time on the phone is sometimes long and frustrating. Other than that, I feel the level of care at cCare is wonderful.

Staff was great

My wonderful doctor is the one earning the stars for my review. The facility itself, however, is disappointing. The mere fact that I have the time to write this review, standing in an overcrowded waiting room, is upsetting. CCare consistently has ridiculous wait times. It is clear that they overbook patients and pack us in. There are plenty of attentive individuals on staff who treat patients well, but it is just too bad that the predictable and mind-numbing wait has to sour it. Every. Single. Time.

Dr. haseeb is the most kind& caring dr. that i have ever had in my life. i will be 70 years old this year and have been comming to ccare for about 10 years. he doesnt treat me like a number. he always kind caring understanding, and always takes time to hear my complaints. he is very through with my health concerns. dr. h even gives me advice about other health concerns what other dr does this. as for me, dr. haseeb is the best ! thank you dr brenda thomas

Truly wonderful people. thank you for all you do

Great facility with almost everything a patient needs. Very clean and organized with restrooms and signs everywhere. The staff is beyond friendly and the doctors care for the patients how it should be.

I have been a patient of Dr. Rao since 2012 he made my fight with Cancer fill like a walk through the park. Thank you Dr. Rao

Excellent staff, Dr. Lister very caring and good doctor. Only complaint is too many small children allowed to play, scream, run..etc in waiting area.

Amazing caring staff and Dr.Hager is a great guy and speaks clear English

Dr. Hager is very friendly, he is always nice to my mom and to myself.

A very efficient, knowledgeable & detail oriented doctor. I totally trust him with my treatment.

Been coming for treatment staff very nice bad experience with rescheduling every time the girl is very rude I go to the first floor to reschedule and they send me to second floor then the girl on the second floor gets frustrated so where do we go for our appointments 😧😧

The Best Care EvEr!!! 😁

Over working employees which is stupid

Its a comfortable place

Absolutely stellar treatment.

Great care, best Anywhere

Cant find local office number

I love it

Hhh