Dr. Hey is great. Very personable. His office staff however leaves a lot to be desired. The woman in the lab who drew blood was extremely rough and unfriendly. Then, while in the middle of very compromising tests, the tech leaves to look for film. Leaving the door open! Only to return several minutes later to inform me that theyre out of film for the machine. Ill have to come back. Then, I assume it was the office manager, couldnt understand why I was upset. She was very condescending. Reset the appointment for the following week. Well, the following week rolled around...oops, we scheduled you for the next week. Ugh!!!! So completely unprofessional. I am thoroughly disgusted. Again, so far Dr. Hey himself has been wonderful. I just wish the rest of his staff was as great.

I have been going to Dr hey for about 4 or 5 years now since mid to late 2017 and I have Spina bifida which left me unable to control my bladder which I had a surgery for by another urologist and when that stoma (to use for catheters to drain my urine) scarred up and became unusable I was sent to Dr hey and was so pleased to know he knew about Spina bifida and also about the surgery I had done before. He also was able to do that fixed that as well as already had a general surgeon just in case who fixed a hernia I did not know I had all at the same time so I didnt have to have separate surgeries! And all my appointments that I have every 2-3 months since then have been amazing! I cant recommend him enough.

The whole staff is friendly and helpful. I always feel safe and comfortable with delicate issues. My wife and I had simultaneous appointments and I finished first and was able to take care of my next day follow up with her and Dr Hey right then. It saved me a trip the next day. I never feel rushed or like I have unanswered questions at his office. I highly recommend Dr Hey and his team!

First visit today and was a great experience. Front office staff, medical assistant and Dr were very nice and professional.

Dr. Hey is very knowledgeable about a wide variety of treatments and his staff are very courteous. I would definitely recommend him to friend or family.

We first met Dr.Hey when my son had to have surgery at MCA. He was very kind and knowledgeable, and explained everything he would be doing during the surgery. After the surgery, he came out and explained everything again. A couple of weeks later we visited his office in Ft.Worth for my son’s follow up appointment. The staff was kind and courteous. Dr.Hey was also kind and courteous, and everything went well with the appointment. I absolutely love that they are a Christian practice. The only thing I didn’t like is that we had quite a long wait. Our appointment time was 11:30, and it was 12:30 before we were seen. I don’t know if it was just an off day since this was our first visit to the office. My son goes back in April, and hopefully our wait won’t be as long. Other than the wait, everything went great and I would definitely recommend Dr.Hey and DFW Urology.

Highly recommend-office staff is friendly and helpful. Dr. Hey is knowledgeable and explained everything really well.

They get you in pretty quick.

Great staff. Efficient. Dr. Hey does a great job.

Very Courteous and Caring people. Dr. Hey is very informative and very knowledgeable. I liked how thorough he is as well. He genuinely wants to get to the root of your problem and get you fixed.

I have had 4 follow up bladder cancer checkups and all have been negative. I am so pleased with the care that I receive by Dr. Hey and his staff.

My husband David received great care at Dr Heys office

I have had the DNA test and the urine tests. i saw they had billed my insurance . I called the office an they assured me that the contract they have states that the patient will not be billed.The lab will take whatever the insurance allows as payment in full. I was never billed for those tests.the office was telling the TRUTH.THIS OFFICE IS THE BEST! I would Definitely recommend my Family an Friends to come to this office! Staff is wonderful always calls patients back. very friendly!

I was a new patient and the process was fairly easy and quick. NP was attentive discussed my options, made recommendations. I agreed and we will proceed and monitor my situation and follow up in a month. Would have given a higher score but my prescription was not called in. So I will have to follow up after the weekend.

Great Dr to work with. Doesnt sugarcoat anything and is all about taking care of you.

Dr hey and his nurses are on point great service they make me feel like Im in Allstate in good hands.

Dr Hey very knowledgeable and personable. Entire staff friendly and helpful. I highly recommend them.

I initially saw Dr. Wayne A. Hey in November 1999 for a second opinion. A previous urologist had pronounced me free of cancer. Dr. Hey discovered cancer in my bladder and removed it before it had attached itself to the wall of my bladder. There has been no cancer in my bladder since he removed it. I attribute Dr. Heys urology knowledge and ability for me being alive today. I have been a patient of Dr. Hey for more than 19 years. I have recommended him multiple times and sent others to see him. You will most definitely be pleased with the care you receive from this Urology Facility.

I am very pleased with my experience with Dr Hey Jr and his staff. They have been extremely helpful , he presented himself on a very positive and professional manner. It was great to be treated with professionalism and care my kidney stone. I am truly grateful a big thank you to the Dr an his team.

Very pleased with my experience with Dr Hey. Had a 5mm kidney stone & a pending vaca to Europe - Dr Hey qickley formulated a plan to remove the stone the following day after his diagnosis. This will give me the proper number of days to heal & keep me on schedule to go on my trip as planned. He is the best & highly recommend him for any urology needs. Thank you Dr Hey & staff!

I have worked with 4 different urologists as a student. Hands down Dr. Hey is the best I have ever met and worked with. He treats all of his patients with respect and shows compassion. After meeting with him once you will know what I am talking about. His office is Christian based too. His son Dr. Wayne D Hey is also a doctor at DFW and he is just as wonderful. The difference between other doctors that I have personally seen is that he gives the care he would give to his own family members and will even pray with you if you ask. Also he is great at explaining if you dont understand all the medical terminology.

Top notch.

At my first visit to this office I was asked to sign their financial policy form. I read it through and found it very similar to evey other doctors office form, so I signed it. However I completely forgot my 3rd appointment. I received a statement saying I owed $100.00 for a missed appointment. I called right away to ask why I was being billed. The office manager reminded me that their financial policy states that missed appointments without 24 hour notice is considered a no-show and the fee for a missed procedure is $100.00. She was very gracious and removed the fee and cautioned me to always call if I need to miss an appointment in the future. No other office I know offers grace like this.

After the long wait on the phone to speak to their office person I said I would like to ask a few questions (on billing and if they had an ultrasound scanner on site or not) was put though to a drs VOICE MAIL without delay so I guess the reviews on the inability of their staff to run an office efficiently are right. Will find another Dr that wants my money more, recommend you do the same

Everybody was nice and easygoing. I love a personable place.

I would recommend Dr. Hey to anyone. Every time I was there I felt comfortable and always got the feeling that he really cares about his patients well being. He definitely helped me get my quality of life back. For me that means a lot with everything I have gone through in the last few months.

Never in my entire life has every aspect of my interaction with an organization and every member of it been so terrible. With what they put me through I should have sued them, but unfortunately I don’t have the time or money to do so. However, I don’t want others to go through what I did, so I wish to warn others of how poorly this entire doctor’s practice is run (at all locations), and to stay away. I’ve never written a negative review in my life (unfortunately 1 star is the lowest rating I can give). The only conceivable explanations for my experience is either incredible corruption and greed or incredible uncaring and ineptitude. Due to a strict character limit, I cant share everything that happened to me. The following is the summarized version of what I went through:I saw Dr. Wayne D. Hey for a consultation on an elective surgery, he claimed to be very experienced and quoted me $400 total for the operation. The operation ended up costing me $6000. I was scheduled for wrong locations (Fort Worth instead of Grand Prairie) without being told. My 1 month post op visit was a waste because the operation notes werent turned in and the doctor wasnt there, so no one could answer any of my questions like why I wasnt healing properly, why I was charged way more than what the doctor quoted, and why my bill had an operation added on that the doctor said he wouldnt do in the initial consultation. The senior assistant Whitney during the 1st post op told me the reason the operation notes werent turned in is because the doctor went on vacation right after my surgery and wouldnt be back for several weeks (gone almost 2 months total and didnt tell me). Pam Rice (their revenue manager) refused to reduce what they were charging me because she said it would be insurance fraud, which is a lie because I was paying everything out of pocket (my insurance could only tell the doctor not to charge over X amount, until I hit my deductible). Pam tried to deny that the doctor went on vacation, resulting in the operation notes and 1st post op SNAFU, when I requested to get the 1st post op fee waived. During my 2nd attempt at a post op it took 2 hours to see the doctor, even though I showed up early to the appointment, because the doctor saw 5 other people before me that were checked in after me. The doctors office repeatedly attempted to charge me more than what my insurance said they could, and it took multiple phone calls with Pam to fix these errors, because she either didnt want to reduce them or said she would look into them but never did. My monthly payments for the bill I set up with Pam herself werent being recorded by the budgeting department. When I asked both Pam and Dr. Hey why the quote I was given for the surgery was so off, neither of them cared or wanted to reduce it.

I definitely would not recommend this place. My experience was the worst with dealing with the office Manager Pam. I called to speak with someone regarding a bill in which I was unaware of that was placed onto my credit report. She told me it was because I was told by their office my insurance copay was one amount, but later they found out it was incorrect and it actually was a hundred dollars for the copay. Keep in mind I wasnt aware of this from the start, so therefore I was never given a choice. I dont mind paying it if I was told upfront. Or I may have felt better about with the situation if she was nicer or understanding, instead she was very rude. As an officer manager you would think she would know how to speak to someone politely. On top of that she told me they charged me an extra 50 dollars for a missed appoinment that I was unaware of!! I wish I had been referred somewhere else.

Dr. Hey and staff were very professional. We got an appointment very quick and the service was great!.Update from last visit:Horrible experience with billing. You cant get them to call you back or get a hold from them. My mother has Tricare and was referred by her pcp to Dr. Hey. She paid for a visit in October and kept getting charged for it after paid in full. She was not supposed to be charged for the visit since Tricare covers 100%of the visit, but 3 months later they said her referral was incomplete, so she ended up having to pay for it. According to Tricare the facility failed to submit The appropriate referral, so she had to pay for it regardless. We never had that problem before. There is something wrong with that place.

The staff is very rude and unprofessional. Dr. Hey never spoke with me after my surgery and when I called the office after multiple attempts from my pharmacy, I was told I wouldnt be getting a call back and I could hold my questions until I had my appointment a week later with Dr hey. They had prescribed medications that counter interacted with each other and I was told I could pick which one I wanted to take. No answers to any questions on my procedure whatsoever. I managed myself until I drove over 30 miles to his office for my appointment only to be told once I got there that he wouldnt be in the office that morning and to come back that afternoon. Again that afternoon I drove over 30 miles and waited in the waiting room before someone came out and told me he would not be in that day at all. I was scheduled to come back the next morning only to walk into a group of so-called nurses talking about me and my diagnosis where everyone in the wedding ring could hear. The nurse that assisted in the room was the nurse that I had spoke to on the phone. Her attitude had not improved at all. She was supposed to take my vitals before giving me pain medication that could possibly raise my blood pressure and when the cuff read a high blood pressure she just asked me what it normally was and wrote that down and gave me the shot anyway. I inform Dr hey of all of this and his office manager but from reading the previous comments I seriously that anything will be done. In almost 20 years of nursing Ive never come across miscommunication and unprofessional people like that is in this office. Save your time and money and go somewhere else

I recommend this facility for it was easy to make an appointment and get seen right away. The front office was extremely helpful & Dr. Heys was great as well. He listened to any concerns I had and took the time to explain any questions I had.

I am very pleased with the service I have received. Whitney Dr. Hey’s P,A. was very professional. Every appointment has been excellent with the staff and Dr. Hey Jr.

Dr. Hey may be an excellent technical urologist, but the way he runs his practice is horrible and shows he does not care about the patient. Here is the typical appointment: Get there on time or before, sign in and deposit a sample. Wait an hour. Get called back; nurse asks questions and takes vitals. Wait another 45 minutes. A medical student comes in and asks the exact same questions the nurse did. Wait another hour. Dr. Hey finally comes in (with medical student), spends 5-10 minutes with you, acts like hes rushed when you ask questions, and scoots you out the door. Will not be going back.

The staff and Dr Hey was friendly enough, but I waited 45 minutes before before I was seen. If I was 45 minutes late, they would’ve cancelled my appointment and charged me $50.

I had a Kidney Stone that supposedly got blasted. One month later it was still there. I had to have another surgery unrelated to this problem. Went back to see what they were going to do about the stone but I was told they didn’t get the full report. I was told to get another CT scan now I can’t be seen until December 28th. This leaves no time to set up procedure before the end of the year. Guess what the insurance paid for them to do nothing. I will never go back. The office staff is very uncooperative and uncaring. I will let David Simonak know so hopefully his office won’t refer any other patients to them.

I visited this place for a cyst. I am insured with United Healthcare. I had to come 3 times on different days and will pay $25 every time i come in. Then the last day i was told there is nothing to worry about. Then one nurse came in and said the doctor wanted to take a sample of my saliva and asked me to sign a form and that was it. This was in Feb 2018. On my way out the lady at the front office gave me a small card with an appointment scheduled for Feb 2019. One whole year away.After 2 weeks, i received a letter for my insurance stating that DNA test was done and they were billed for $16,000. Then after few days i got another letter billing my insurance again for another $8,000. All these bills were from a weird lab that DFW UROLOGY sent my saliva to. I talked to United Healthcare and they said they have received similar complaints and they will investigate.When i called DFW urology, they said i was not suppose to see any of those bills. That is just between the lab and United Healthcare. So, they are using my info to extract money from my insurance. I told them that am done with them and that i will find another doctor.To add insult to injury, they called me 2 weeks ago and left me a message that i should come in for a scheduled appointment. I called them twice and left them detailed message that i dont want to deal with them anymore.Today, Feb 9th 2019, i open my mail box and see a letter from them demanding $100 from me for not coming to their clinic for an appointment. The letter stated i missed my appointment.I dont know what is going on in this facility but something is not right. I know i for one will fight this to the end. I am prepared for anything because i will not let anyone take advantage of people. If anyone went through similar experience with this place and is interested in a lawsuit, please reach out. We can start by contacting our congress man and move from there.I see some people started posting to defend the facility. One post even stated that they also received DNA bill but the facility inform them that the lab will take what ever the insurance pays and the patient will not be billed. But the question is why would they do a DNA test and why a DNA test cost $24,000? I know i am not being billed for the $24,000 but these kinds of insurance scams is the reason why insurance premiums keep rising. These types of practice should be condemned period.

Great job on my sonogram.

Never use this doctor. Dr Jeffrey Applewhite. He is to busy for him to correct his own mistakes and errors. Wow.Report to medical board

I hate writting bad reviews I honestly do ... My husband has a kidney stone which they have said is as big as his kidney, which means its been growing in him awhile. . This was not even seen for over a year . .. and once it was seen it was ignored . My husband has chronic utis which most of the time required hospitialation... I could go on and on but bottom line he is too busy to treat anyone properly !! My husband Is now in serious condition and I will always believe it is this mans fault! ! We were able to get in to see a real surgan DrPearle which immediey perpaired him for surgery to get the stone out . ..for goodness sake.. I dont understand how he could not know a stone that size was in there .. I am no Dr .. but I also dont claim to be. ..find a real Dr dont go to this man. .he makes appointments with the paitients yet Ive personally never had him at one of my husbands Pts he would send his assistant which yes she is qualified but not to speak his words and this is a very serious condition . .my husband has a real surgan now thank God!! Leave this guy alone! Dont trust your dog to him!

It was wonderful the staff was very nice and fast

Long waits of over an hour are unacceptable. The restroom stunk of urine that hasnt been cleaned in weeks. The smell was absolutely overwhelming. The front desk is run by someone who really doesnt know what they are doing. The doctor is great, but NOT worth all of the other BS you have to go through to see him!

No very impressed with the Doctors office at this point. My first visit, I met with the Doctors PA. ON MY FIRST VISIYT> I was not happy with that. I was told that someone would me to give me the results of my lab work. It is been 2 weeks and no communication yet. I called and tried to get some answer and the automated attendant on their main number will NOT allow you to speak to a live person. NOW HOW IN THE HELL are yu suppose to have direct communications with your Doctor if they cannot and will not communicate with you. I only went to this Doctor because Google gave the Doctor 4.5 stars. I only only giving him a 1 star, that is because Google will not allow me to rate him lower. VERY displeased with the way this Man runs his business.

The dr is great...but the 3 times weve been there, the wait was absolutely rediculous. Doesnt matter what time your appointment is, expect to be there for hours for a 10 minute visit.

This speaks only to the customer service of the ancillary care....they need to get it together. Anytime you call...anytime.... you are going to be put on a long hold first and foremost. As a new patient, the staff appeared very unknowledgeable and the language barrier is not good. Bilangual should reflect a fluency especially in English and instead of getting it right the young lady attempted to pawn me off to my insurance company. I asked to speak to someone else and had I not I would have had to start all over again. I am a patient person, otherwise I would have found another doctor.

Dr hey jr is awesome Whitney the pa is amazing all the staff are kind the get things done quickly i highly recommended this place

Excellent staff, very friendly. Very pleased with my experience there.

I think he is an excellent urologist, HOWEVER he is the only physician I have ever met(my age is 65), who I KNOW has a God complex. I was referred by my primary care dr. Dr Hey convinced me to do a microwave procedure, which I doubt that I really needed, but it was my decision. The problem is I had a series of 4 appointments(3 with Dr Hey), usually morning, and he was late to see me by 1:15, 2:10 and 4:30!!! He was really offended when I voiced my displeasure on the 4:30. In his defense, he was called to an emergency at a hospital.....at least that is what I was told. One of his nurses says he always overbooks, even though the staff complains to him. He obviously thinks his patients time is not as valuable as his. When my procedure was done, I was told by the nurse that Dr Hey was not available to see me after the procedure, but I saw him twice in the hall. If you choose to subject yourself to this guy, you deserve the treatment he hands out.

Setup unnecessary appointments that I had to pay out of pocket for because my insurance company did not cover everything. The staff is very knowledgeable and disorganized. i cancelled my appointment and will never go back.

Office personal is mean and didnt give me a courtesy call then charged me $50 for a no show. And the doctor didnt even help my problem just gave me antibiotics and hopes it would go away. What a joke!

Poor staff. Matilda was very rude when she called to confirm my appointment. I am very busy and like most, had to take off work and drive an hour in traffic to be there half hour early only to have to wait an hour to be told they never made the appointment. Now I have to come back another day. They refused to write a work excuse and now I risk loosing my job. I cant speak for the doctors because I never got past the front desk.

First visit lots of helpfully info from the doctor .

Absolutely great job. Very pleased with the results.

I have seen all the reviews of the staff, So far I Have to say I agree. Met for the first time with Dr Hey JR and seemed knowledgable, but there staff, omg they are so unprofessional and rude.

Dr Wayne D Hey his son is one of the finest doctors I have ever met. His skills are excellent and he is very compassionate also.

Dr Hay (jr)is a very hood Doc he help me with my kidney problems Im very happy with his service.This guys are pretty awsome.

Be aware of your insurance scam at this office. Read the reviews

Everyone in the office was very nice, I would highly recommend this office.

Great doctor and staff.

Very kind and compassionate.

Dr. Hay is OK...but staff is bad...stay away from this clinic! Checked- in and the first question from staff (not hello or welcome) was...are you still at Tom Thumb...I said excuse me....again are you still at Tom Thumb (I said NO since I dont work or live there)...from there I waited 2 hours from a scheduled appointment where finally someone came into exam room and said they do not have my Lab work and to come back later! Again stay away this from this clinic and their staff!

Heather was rude on the phone will not be returning to my appointment for a cystoscope

Awesome services great staff.

Took my money without telling me there would be more charges and thats after i told then what they charged was a lot for me. They said they would return my money a week ago...Still waiting.

Good staff and Dr. Hey is very caring and knowledgable.

I wont go back.

Very professional

Very professional, Dr Wayne was my first visit, very attentive, he knew how to listen to me, he diagnosed me and put me on treatment, he explained my doubts, I left happy, well-informed, excellent service from Dr Wayne, and he gave confidence, I will continue the follow-up. I recommend them excellent Dr. Wayne.