The nurses and the rest of the personnel that helped me were absolutely the best. Almost all my calls were answered promptly even though they were short of help.My tiny room was not very cleanDust patches were in the corners.Although I was on a. liquid diet at first, then alow fiber the food was not good. The service people were friendly and ready to help.

Took my daughter to the ER, nursing staff very friendly but the hospital definitely lacks cleanliness.. cleanliness should be a top priority in this time ,especially to prevent any nosocomial infections (photos include a used IV behind the head of bed, blood in the floor , and a finger poke needle it looks like on the floor as well) i asked them to move me into a new room and they did but the next room also contained blood specks on the floor and side table as well

When I entered the ER I told the registration clerk that my doctor had sent me and had sent over orders. She informed me that the doctor could not send orders because the only one who could give orders were the ER docs. I entered at 5:30pm thinking that I would be going home later because thats what my doctor said. I ask when I was going home and was told I was being admitted. I was in a trauma room from 5:30 to 2:30. The an ER treatment room from 2:30am to 7:00pm. I finally get a room at 7:30. My IV was stopped when I was being transferred. I asked 3 times about when they were going to hook up the IV. I was given the run around. Finally a wonderful nurse named Barb came in while I was crying from being so mad. She apologized and hooked up the IV. She comforted me while she was doing her job. Sunday morning I had a nurse named Vikki who is from Fishers. She was fabulous and I knew I would have good care. The nursing assistant was Maddie and she had a great attitude and smile making my day better. I was released Sunday afternoon. I should not have been in the ER department for 26 hours before getting a room. I will have to think long and hard before I use the ER at Lutheran again.

I work in one of the small shops inside of this hospital. When I tell you these are some of the most rudest employees that I have ever met in my entire life. They are snarky, condescending, and believe they should be getting everything for free. They openly roll their eyes and will give you attitude for no reason. Some of the stuff here is amazing, don’t get me wrong. But a majority of the employees, I would not trust with my life. Please get your staff in check. I would recommend a class/meeting on communication and managing your feelings.

Our delivery experience was great. The doctors, nurses, and other hospital employees were great. We felt like we were in very capable hands while there.

One of the best hospital experiences. Every single nurse that looked after us after we had the baby went above and beyond including the lactation nurses. Our baby was going through a lot and everyone made sure that we were okay and was doing well. We ended up staying 4 nights and every single day the nurses took amazing care of us. I am glad I Chose to stay at Lutheran for the birth of my baby. Such a wonderful team. I will never forget the love and kindness of the people that surrounded us there :)

Fastest and friendliest ER trip I have had in my life. I highly reccomend choosing this ER if it isnt out of your way in your time of need.

I delivered my baby girl at Lutheran. It was amazing! The nurses were so amazing! The lactation consultants were amazing and spent lots of time with me until I felt comfortable and daughter is now nursing great! I would recommend Lutheran and so happy I chose them!

Super awesome staff! They all made me feel so comfortable and all very cordial! They always asked if I needed anything every time they came in the room and no question was too silly or strange for them! As a first time mom, they made my whole birthing experience easy and pleasant! I felt comfortable knowing I was in such caring and knowledgeable hands! And they were all just so informative! Love love love this hospital!

Emergency room visit was awesome. My husband was air flighted to this hospital due to motorcycle accident. The doctor Explained everything that they were doing and what was going on. The doctor had short white spiked hair, she deserves kudos!! She is an Excellent doctor, sorry I cant remember your name.

Delivered my son there 3 days ago the nurses were very knowledgeable and attentive to my needs. They always made sure that they were doing their best to follow and accommodate my birth plan. Especially loved treatment from my postpartum nurses Diana and Nanette!! Thank you for taking such good care of me. If this wasn’t my last kid I’d go back again 😉

Professionalism, knowledgeable and the doctors actually listen to my family... They did not stop until all test results were done which they explain well... No one wants to be in the hospital but if you have to we all appreciate good service...

I had a doctor’s appointment on October 10, 2021 and needed a lab work up. The waiting area for the lab was completely filled but I wanted to give kudos to Lilly, Phebotomist, for her efficiency in completely running the lab and getting patients in and out all by herself! She went far beyond her job description and I wanted to let administration know what an outstanding employee you have working for you!

Very happy with Care received Dr seem to really listen nursing staff professional and check often on me

I want to commend the understaffed and overworked nurses but they did the best they could. Our biggest complaint was housekeeping and janitorial. My wife wore the same gown for FIVE days and on the same bedding. Wasn’t changed once! I would use the public bathroom and twice they had no toilet paper or hand towels to dry!!! So I wouldn’t even give the housekeeping and janitorial staff any rating. Very disappointed in that. I’d give the nurses a 5 star rating but the lowest rating allowed is 1… and that’s for the housekeeping and janitorial staff.

The nurses and doctors were all very nice, attractive, and answered any questions I had.I did have to sit in a wheelchair in the ER for 16 hours.However, I know this is due to staff shortage and covid. So, I entertained myself as much as I could. 😀All in all it was a very pleasant stay. I would definitely recommend Lutheran Hospital.

The nurses and doctors were very kind. My stay was only suppose to be one or two days but I was there for six. They did everything to make my stay as comfortable as possible. All of the techs and dietitians and housekeeping and anyone else I came in contact with were professional and kind. Thank you

I was admitted for Covid and low oxygen levels. The staff took very good care of me. I worked with them to get my lungs strong enough and oxygen levels up to be fortunately discharged after 3 days. They did their job well. Im very glad to have had the care and encouragement I did.

Lutheran Hospital: Awesome staff of very up- most kind, and professional Surgeons, and healthcare providers! Very clean, and orderly facility, a top rated Hospital in the U.S we came hear for a serious Condition, and the team of doctors here are the best, everything went very smooth, and well! Thank you Lutheran with all our Heart s ten stars if possible.

The first two nights there I was put in a room with no windows or TV. Not even a door handle on the inside of the room. No food or even some ice chips, the only thing that separated it from being a solitary confinement cell is that those cells have a slot in the door to slide your food tray in.

I had a great stayed and recovery time. All the nurses that help me was very helpful and very genuinely positive personality. Even in the short time of staying at the Lutheran Hospital. I was able to recovery enough to do life living situation on my own and a little bit of help and there with my parent. Also I’m very thankful to Dr.Quirishi for the fusion surgery he did to me. Before my surgery I was in so much pain that I couldn’t even get up on my bed and taking care of myself . I’m happy now that I could do those things. I can even walk for more than 3 minutes without getting any pain. So Dr.Quirishi thank you so much for giving back my back my life. I’m so thankful to be part of your patience. Thank so much for taking care of me

I was in for 3 days and 4 nights. I had the most wonderful nursing staff, techs, hospitalist, cleaning help, and more. I am appreciative of the hospital and staff all around. Im still recovering but if it wasn’t for their quick reactions I feel I’d be worse off. Thank you Lutheran Health!

Every person we came into contact with at Lutheran Hospital went above and beyond their job description. First, each person listened to what was happening. Not only did they listen, they also took what we had to say as far as the extent of the illness. My son has special needs and the entire team in the emergency room, surgical personnel, and fifth floor made sure to treat him as a person, listen to what he had to say, help him understand what was going to happen, and prepare him for what was coming next. From the intake people, nurses, doctors, nursing assistants, cafeteria personnel, IV team, lab techs, x-ray techs, house keeping, and even security EVERYONE made this difficult time easier by being patient, kind, compassionate, and attentive. We are so thankful for each person who touched my sons life.

I had in patient surgery recently at Lutheran Hospital on June 29th and I had excellent care during my stay.The doctor, all the nurses, personal care aides, anesthesiologist and all Operating Room staff were wonderful and took good care of me. A very compassionate Staff member named Donna made sure she was there when I woke up in recovery and put me at ease. Thank you! I had a nurse named Lori before my procedure who was very compassionate, calming, and reassuring. She also helped me tremendously. Thank you all!

My husband was a patient in the Rehab Hospital. He received excellent therapy and for the most part the nurses and tech’s were great. However, he was on peritoneal dialysis. The physicians increased his treatment to 12 hrs everyday which is more than he normally did at home. That resulted in my husband being in bed for 15 hours, the dialysis team comes from the main hospital. That meant he had to be put bed by 4:00 pm and not get out of bed until seven or eight the next morning. So much for patient center care, he had control of his bowels but he is not now, dinner in bed and in his words, “ I feel like a baby, being put in bed in the middle of the afternoon. The reason is because there is a lack of staff, (the nurses can’t accommodate a more reasonable schedule that works around rehab ) so his dignity and self esteem are tossed aside. The choice is do your treatment that works for the dialysis team or no treatment- that’s a no brained. Treatment is the only answer. It’s very hard to watch him cry or complain about being in pain because he is stuck in bed. No amount of medication can repair his dignity

Everyone is so very nice and helpful!! I had one bad night and it was because they were short staffed which I totally get!!I just cant say enough on the great care I received at Lutheran!! From the Doctors, nurses, housekeeping and Kitchen to PT and OT !! Keep up the good work everyone!!Tell my buddy Alex I said hi!!

All staff did a tremendous job with the time they had, but were very short staffed. Some were exceptional staying after a 12 hr shift to get their patient care finished! Covid has taken over the hospital and many apologized for the standard of care we received. Please get the vaccine to prevent the physical, emotional and mental toll it is taking on all the staff!!!!!

This is my second birth at Lutheran Hospital. I have had the best nurses attend me during my stay. They were attentive and kind and helped me have a natural birth, which is exactly what I wanted. I can highly recommend this hospital and the care they provide.

My mother fell and broke her hip yesterday. Blackford Hospital was very good a took excellent care of her. They sent her to Lutheran hospital via Ambulance, and the drivers were very nice. At Lutheran ER, they took such good care of my mother, running all the essential tests, making sure she was comfortable and explaining everything as it was happening. Four of us siblings are here with mom. The hospital helped us to find a very nice place (Fairview Inn) to stay the night and get a little rest. The nurses called us and kept us updated which really helped. Right now we are in her hospital room awaiting her total hip surgery. Her nurses (Debbie and Stacy) are precious. I cant say enough good about this hospital right now. I cant remember all the doctors, nurses, x-ray techs, and staffs names but I want to say a great big THANK YOU to all of you!!! God bless you for being such caring servants!!!!!

Most nursing staff were very good! Caring and did not ask so many questions. The hospital didnt even call to check on me when I got home? Very strange?

The nurses were great accept one. They kept me informed. Aurora, Michele and Brooke were great! Thank you all so much!

The nurses were great. I hate hospitals and doctors but the staff made me feel at ease and comfortable. It was nice being surrounded by such nice, caring people. Lutheran hospital gave me a new outlook on hospitals. Thank you guys for helping to stay calm, especially when it was time for a shot.

We had our daughter at Lutheran and have nothing but wonderful things to say about it! Great experience! Wonderful staff!

All the nurses were awesome. I give them all 5 stars. As for the doctors I give them 2 stars. They were all to busy to listen to me. I know me they dont. Most of the food was awful and the servers were impolite. Hospital needs to work on this.

I had an amazing experience. I went through something terrifying and all the ICU nurses ( Brianna, Sarah, Anna, and Tonja) were the best. They always made sure I was comfortable and that I didnt need anything. All the doctors (ICU doctor, neurology, and cardiology) were awesome at explaining all the information and made sure I fully understood and if I had questions they answered them completely. The doctors took their time with me. They didnt seem rushed. Overall, a very awesome experience, for having to be in the hospital.

It definitely was a week to remember..My labor was difficult and it was my first pregnancy..But the team of nurses I had took very good care of me!! They were very helpful in many ways..! If I decide to have another child I want that same team I had before..!! S/O to them...!

From the moment I walked in to get induced I got nothing but warm welcomes and smiles. Giving birth is scary but they made the process so easy and all the nurses were so kind! My doctor couldn’t make it in time but the doctor they had to deliver my baby couldn’t have done a better job !!! Thank you from the bottom of my heart to all the Lutheran staff.

If I could give them 0 stars I would. The hospital is fine, but their billing department is shady as #$%*. One of our children was delivered at this hospital and they waited until I left the room to come ask my wife (WHO JUST GAVE BIRTH THAT DAY) to pre-pay the bill and they would give us a discount. We had already pre-authorized everything, and knew what we were supposed to be paying but as she was out of it from the delivery, she paid it. Even with the 30% discount they gave us for paying in advance, the amount they charged us was over $2000 higher than the actual amount we needed to pay. We did not see that money for over 6 months.More recently, I was in a car accident with my son in the car. initially, health insurance paid the bill, but then 2 year and 3 months later they decided they were not responsible for it and got their money back from the hospital. Lutheran CLAIMS they sent one bill, that we never saw, over the cource of the next 6 months, but even then only one bill. Now they have sent me to collections over this account.There are many other instances like this, but I dont have enough characters to list it all here. I live less than 5 min from this hospital, but I will NEVER return.

The Nurses and Tech’s were so Helpful and Happy to be there doing their job. I was amazed at the respect given to me. They were absolutely amazing and I request a raise for them all or something. Jerome Choinski

Met with multiple doctors and nurses. Sorry, I forgot their names. Spent 5-6 hours in the ER and every single person I met with was amazing. Made me feel comfortable and super friendly. Id go back. Not for fun, but if I had to.

The doctors and 3 of my nurses were great had one that was there when I first got there was not good and one of the ekg techniques had no bed side manners.

It would nice if the rules for visitors would not change hourly. I would like my mother to have visitors and am happy to follow the rules, but you make it very hard when every time I show up there are different rules on the number of visitors patients are allowed to have. Make a plan and stick to it!!!

Doctors refuse to sign my moms death certificate. She passed away on Aug. 10, 2021. Its now the Aug. 26, 2021. Supposedly the doctor went on vacation. Her name is Cecivon Arreola-Garcia M.D. The death certificates are done electronically it should not take this long to get a death certificate and doctors should do their paperwork before going on vacation. The Lutheran staff was great except for this doctor.

Delivered our baby girl at Lutheran this weekend. All of the nurses and other staff were so incredibly helpful and amazing. We felt very cared for and they provided so much helpful information for us being first time parents. We had such a great experience! Thank you, Lutheran!!

The nurses and doctors were all very friendly, knowledgeable & seemed to genuinely care about my treatment.

Lutheran Hospital cancelled an established appointment for a medical procedure just minutes before the procedure was to occur. I changed my diet 24 hours in advance, checked in at 7 a.m. on 6.17.21, paid my co-pay, and signed all legal liability release forms.A few minutes prior to the procedure, a technician appeared and told me the procedure had been canceled, asking if my physician had called me the prior day. Why wouldn’t the hospital staff know what had taken place the day before.The buck stops with CEO Dubois to investigate. I put considerable time to investigate and learn about the medical process, and prepared for the procedure 24 hours in advance. Instead Lutheran Hospital gave my inconvenience no consideration.Lutheran Hospital’s reputation for poor quality is once again confirmed. In the end, the cancellation was a blessing. I have no confidence in Lutheran Hospital, or the ordering physician.NO PHONE CALLS. I would appreciate an explanation and written apology from CEO DuboisLatest news......nurse steals drugs at Lutheran Hospital.Factual news reporting.

Half of the staff were attentive and others were not, the attentive staff were very informative and helped with all questions and checked up on us often and the others forgot what I’d ask for, and wouldn’t check on us for hours and hours and didn’t come to the room even when called. Sadly they don’t do celebratory dinners anymore nor have a bath tub for when you’re in labor. The Lactation consultants are super helpful and we’re able to get me new parts to my breast pump .

Emergency room all though overcrowded still has amazing stuff hospital nursing stuff great and the doctors that attended my mothers passionate

Er wait time was almost 3 hours but it was worth it. Lots of eye candy to keep me distracted 😍 I made it to the hospital around 7am and didnt leave until 11:35am. The nurses in the Tan uniforms be so thick omg!I would go back there. My only complaint is, if my child was having an Asthm attack. I would raise hell within the first 20 mins of my child suffering.

I have been here for about a month and in that time Ive been woken up at 1 am to move floors and get washed up cuz on a different unit. They come in at all hours and turn the big over head lights on dont care that you need rest to heal.. they are the worst hospital I think Ive stayed st.c o

The doctors and nurses and all of the staff were very kind, caring, polite, and came quickly if I needed help.

This used to be my go to hospital, when possible. Today that has changed. I went to the ER with bad chest pains, the gentleman checking people in was as cold as the AC blowing on me. He was dismissive and just didn’t seem to care. He told me to have a seat and wait until I was called. I was upset and scared because this had been different type of pain than before. I sat for a short while and went back to my car. And at one point I felt I wasn’t going to make it to another hospital safely. Luckily, I did. Once I got to a different hospital, the care was completely different. Lutheran Hospital is not what it was, unfortunately, and they should really consider the type of person that they have attending their front of the line ER. I’m happy my condition isn’t life threatening, because this could of easily turned out badly. Every color has feelings.

I was in room 436, the nurses were fantastic. My room was not cleaned in the 4 days I was there. The nurses had trouble getting the computer to work. They had to keep going to get the mobile computer so they could complete their work.

Update at bottom. NW ER 08/23/21 wanted me to go to Burn Center in Fort Wayne. Went all the way to Fort Wayne Indiana 8/24 2 p.m. EST large badly burned areas on right arm, right chest, right abdomen and upper thigh and lower abdomen. New nurse joined by experienced Nurse Scrubbed my open burns for minutes, with no motrin, local, nothing given. Took multiple pictures of burns. Then a Doctor came in told me I was lucky it wasnt oil or fat burns as they would be much worse. Dr. spent less than 3 minutes and only gave new nurse a bandage the open wounds. NO instructions or information given on treatment nothing put on the other bad burns, no prescription for ointment. Literally I was told come back in 2 weeks unless your healed. Whiskey Tango Foxtrot. I have never had a serious burn in my life...I had to Google what to treat them with and have had to buy a couple hundred dollars worth of netting, ointment, sterile pads, tape etc.Update Spoke with a Gentleman named Byron on 09/02/21, whom was not happy with the treatment or lack there of I received 08/24/21. Byron made an appointment for me for the next morning 09/03/21 09:00 with a new team. My appreciation for the quick response. The new Team: R.N. Lorraine, R.N. Amy and Dr. Kraatz were Very helpful and explained everything, answered every question, demonstrated bandages and medical spray adhesive, very thoroughly. They were personable. They sent me home with everything I would need to care for my burns, plus 2 pages of information on care. Dr Kraatz let me know there was a possibility of needing to do a minor operation on the burn I was most concerned about, if treatment he gave does not improve it satisfactorily. Major improvement in treatment. This team deserves nothing but graciousness and heartfelt Thanks. If all personnel emulated these 3 individuals there would be a seriously decreased amount of negative reviews.

Awesome care couldnt ask for any thing more

The doctors and nurses are amazing! Even the Valet staff comes and opens doors. God’s many warriors work here.

It was a very difficult day/night arriving at 11:30a.m. and waiting in the waiting lobby until 5:30p.m. I was checked and given a bed in the over-flow section of the ER hallway since no rooms were available. I stayed there with very little attention. A doctor came by and told me I was not in Afib, which I know I was. (the reason for my ER visit) A few hours later he came back by and said that he was wrong because I was in Afib and they decided to admit me into the hospital. Still no beds were available, so I stayed in the ER hallway most of the night until 3:30 a.m. when I was told an ER room was available for me. A couple of hours later I was told they would get an I V with meds to try to get me out of Afib under control. Since that was not successful they gave me more lasytic. I had to walk down the hall to a public restroom every few minutes. So frustrating as I tried to clean the toilet with soapy paper towels before sitting. Exhausted from no sleep, a nurse told me they would try to schedule a cardioversion, if possible. Thankfully, it was scheduled for 4:30 p.m. I was taken to the heart pavilion for the procedure. They were so competent, professional, efficient, and amazing at their job. Within only a few minutes my heart was in perfect rhythm, I was wheeled back in my ER room, and getting my clothes on to go home!I never did get into a hospital room, but the trying difficult 31 hours was over, and my heart was in rhythm! Praise be to God and the great heart team in the heart pavilion,

I will never use Lutheran Hospital ER again! Ive been there twice this year and both times were a horrible experience. They added on services I didnt need. On one page they put that I was complaining of chest pains, which was a lie. I was supposed to be a direct admit this last time, but they sent me through the ER so they could tack on thousands of dollars to my bill. Dont go there!

I received awesome care after my surgery. Preop, recovery room, and Med-Surg (4th floor) was so great. Great experience with super nice and knowledgeable staff.

The hospital staff are very good at what they do. I was comfortable, and pretty much pampered.

Recently had a serious health issue that parkview did not handle well. I decided even though it was a little farther to goto Lutheran and they treated me so much better!

I had great care. The ICU nurses were fabulous, especia Michelle (charge nurse in ICU 3p-3a). They all deserve a gold metal. Great doctor, Dr Sanghvi.

Ive been here since 6:00 pm and its now 4:00 am. Not one time have o been offered juice or ice chips. Seem to be in a world of there own. Like not caring for patients.

I had a life threatening condition that required me to be sent to Lutheran by ambulance When I got there I was immediately cared for. The doctor very informative as to my condition, what need to be done and the risks involved. Once the decision was made things went fast. But anybody involved with my case also kept me informed along with treating with respect. My after care was also excelled. Well trained workers. The nurses were great. This comes from a med-surg nurse of over 20 years. Great job by all. If your not #1 your close.

I delivered my first daughter at DuPont, but chose to deliver my second at Lutheran after a great experience when I was admitted around 30 weeks for low blood pressure issues. The nurses were fantastic; very informative, kind, and made me feel safe and supported.

You guys are all awesome. I was very taken care of when I had my baby. The two that really stood out and went above and beyond for us on our stay would have to be Brittany (she’s in training but was honestly better than most) & Stephanie!! Also would like to shout out another gal but I can’t remember her name but I really connected with her and she took care of my husband baby and I very well.

The hospital staff were caring and kind. They saved my life!

Transferred from our home hospital to this one in the middle of the night .The nurses on the 4th floor are awesome except 2.I am supposed to have surgery today 6/28🙃.. oh well hopefully it all goes well. Wish me luck😀Update::::::::I did not have my surgery as planned when I wrote the review. I fasted 3 different days before they actually did the surgery. Normally that wouldnt be a problem, however being a diabetic that is quite dangerous for me. On top of that the random blood sugar checks while I was eating was a bit concerning and then there was the giving insulin while I was eating..not cool.. This hospital needs a update on how to treat patients with all different kinds of medical conditions not treat everyone as a open and shut case. They did not seem to care that I could not tolerate their lack of understanding at how dangerous it was for me not to eat. They did that to me 2 days in a row. I called my regular doctor and spoke with my nurse to make them aware of the situation.Like seriously where did all the charm go.. they have some great nurses and all but this really 😡upset me. I was supposed to be seen Monday morning thats why i am at a loss of words because they made me wait til the 2nd to be seen by a orthopedic and that is a bit much.

My friend passed away at Lutheran hospital, and as his funeral arrangements and last wishes started to be provided, a woman in the insurance department violated my friends rights even after his death by telling others of his death. And as this is happening, his final services are now on hold and final wishes are not bring honored. I do not understand how his patient rights could be violated and no one do a thing about it. What kind of hospital allows this kind of cruelness for his family to have to endure. Im going to make sure this happens to no one ever again. Missy Miller, you have violated the HIPPA law and hospital/patient confidentiality and I hope for my friend and his family, you receive prosecution to the fullest extent of the law..

I am very happy with my experience! Everyone I was involved with was very professional and very helpful. I was asked what hospital i wanted to go to and I chose Lutheran hospital because of my place experience with Lutheran hospital. You have a great staff and they are very friendly. I wouldnt go anywhere else in this area because they saved my life in my time of need. Thank you Lutheran hospital I wouldnt be here without you!Chris

Worst ER experience ever. This hospital has gone down hill. Nothing was clean and there was no communication or bedside manner.

Huge shoutout to the nurses, aids and techs! I never would have made it without you! A special shoutout for lovely Nurse Cary who worked overnights on the third floor. I was in room 369, she is a true rockstar at what she does! This woman definitely earned a raise!

Stacy was the best nurse I had, kind always has a smile, and explained alot of things I didnt understand, my last night nurse I had friday night was a pain in my butt to determine to get her way, and the bed well the mattress sucked, patient care and comfort came first I thought but geez old army cot would have been more comfortable, and the food again patient comfort and care, let the bosses their eat the same food we were served.i had braised beef one evening, one bite I almost got sick, nasty stuff I never tasted anything like that, then Turkey pot pie more like braise beef pot pie as no Turkey in it..if I had to rate the food I would give it a -10..Stacy nurse, Olivia, and courtney assistants were the the best

Best medical care staff. They care for the patients and their families. I feel like family when I am at Lutheran Hospital. You will receive the best care possible.

I had a heart attack and they acted with a great sense of urgency. Very professional and friendly as was all the staff on the 5th floor. Thank you!!!

Had an emergency. Er said follow up with family Doctor. Called. They said had no time to seem me. This was at Bluffton Clinic which is part of luthren health network. Still trying to get help for a serious health problem, they simply dont care! They over book appt. And made my husband wait 1 and a half hrs for his appt last time he was in she said if u need anything call, when I called they said they had no appts. What on earth is wrong that a patient does not matter. Its all about money!!!!

Neglect of Food, 10hrs and not been feed. 10hrs and neglect of my seizure medication. Im a Epileptic and 2and Floor supervisor has neglected my right as a patient .

The nurses who cared for me were great. I really liked my doctor. The only negative was the subpar food.

I called to check on a friend who was admitted to the ER. When I asked for him by name, they said he wasnt there. I was blatantly lied to. Only after filing a missing persons report with the Ft Wayne Police Dept was I informed he was indeed in the hospital.

Lutheran hospital doctors, nurses, staff and Dr. Gullett took very good care of me. Dr. Gullett removed a cancerous mass from my lung. Because of his awesome skills as a surgeon, along with the surgeons who assisted him, I am now cancer free.

I had the best time with the staff they made the job and stay fun.

Very professional. Cordial friendly. Very happy

The nurses and doctors were very kind and kept me informed the whole time I was there.

From the nurses to the doctors even dietary my overall experience was wonderful I really felt as if they cared about me and my condition even tho it was just my finger I stayed over night just for testing so they can make sure it wanst nothing serious I love the fact they really want to get to the bottom of your problem and make sure its nothing major

Had major neck surgery, July 13th and 15th, performed by Dr. Jeffrey Kachman and, as with my back surgery a year ago, he and his staff did a stellar job!

Compassionate and professional care. The staff took care of my needs. I appreciate all of them.

Took my son in for a simple office visit and it was voluntary. It was not an emergency or even recommend by family doctor. I asked upfront if bill was going to be more than $1,000 and lady at desk said probably not. 1.5 hours later we left and then 7 months later sent a bill for $8900. The doctor said he was normal and no actions necessary. When I called to inquire about the bill, I was bounced around and everyone says not there department and thats how it is at Lutheran, professional crooks with the law on their side.Go somewhere else and have them give you pricing upfront in writing.

The worst stay I ever had in the hospital in my life. 1-Food is like jail food. 2- I had 2 good nurses and 1 PCA that really did there job correctly. 3-Average time for a Call Light to be answered was probably 25 to 30 minutes. Excuse was working short handed. Twice I had to get myself up to go to the bathroom on my own when I was considered a fall risk.4-Nurses and PCA,S not listening to my surgeon instructions on how to emptied my drain which resulted in my spinal fluid to also drain resulting in having to lying flat on my back for 48 hours after they removed my drain. I the long and short of it I spent 8 days instead of 4days. Also to add my surgery was on May 21st . I believe a couple days after the surgery I told the nurse that I was feeling nausea so she gave me a bag. About 10 minutes after that I threw up alot. I hit my call light which took 25 minutes and it took over 40 minutes total before I was seen by a nurse and cleaned up. Pathetic.

The staff at Lutheran Hospital did an outstanding job in caring for me. From the emergency room to Dr Qureshi and his staff, and ICU, I felt I was in very good hands.

⁹i had a very satisfactory visit to Lutheran for a heart procedure. All involved were very professional and caring. I am very satisfied with the facilities and all personnel involved.

My mother, Rose Calligan, was admitted to Lutheran Hospital, room 400, on Jefferson Street after falling down a flight of stairs. The nursing staff on the 4th floorhave been extremely supportive, helpful and informative. I especially have to mention Charin, Marcia, Sarah, Heather and Katie from physical therapy. Charin actually stayed past her shift in order to clean my mother. CHARIN IS TRUELLY DEDICATED. My mother had to have a procedure done at the heart center where I encountered the only rude, unpleasant nurse Marsha Day. Sarah in the heart center was great but Ms. Day had the social skills of a rock and being administrative law judge I interact with many differing people but I dont expect rudeness from a nurse working with ill people.

Me and my mom have been sitting here in this E. R. for 2 hours because my mom is very sick and she has other major medical problems. 2 hours. This is ridiculous.

The MedSurg ICU did an absolutely phenomenal job at saving my father’s life!!! I still get tears or chills thinking about our experience at this hospital. As I slept in a recliner for weeks on end next to his bed rigged with over a dozen perfectly placed IVs, drains, drips, & later dialysis..The nurse team that was assigned to my father went above and beyond shift after shift- Day after night!! Everyone that works on that floor is top of the line! Highly educated, well-informed, and extremely well-versed in their field. Not only were they incredible for the care of my father, they treated me like family. Not one person on The MedSurg floor made me feel unwelcome or out of place. One of the nurses would even come in on her days off to attend to my dad. I have so much respect for these nurses. THANK YOU!After he was transitioned to the cardiac floor he still received decent care. I was disappointed with some of the grumpy attitudes from nurses who acted like they did not want to be at work. I was even more disappointed with the gruff and rude nurses assistants that I overheard talking horribly about my dad in the hallway after he had taken a fall from his bed. They were making fun of his body shape, weight, and lack of ability to walk. This was extremely disheartening and disappointing after the excellent care and compassion that he received upstairs. I do not discredit this hospital or any of the other staff for this rude CNA and her poor behavior. And I just hope that if you take a job in the medical profession that you are doing it out of the goodness of your heart and that you would show compassion to all people know matter their situation, size, or abilities. These people are there for you to help, that is your job. I did find myself feeling like more of a burden to some of the staff on this floor.When my father was finally transferred to a regular medical room before being moved to the incredible Fort Wayne rehab hospital… The experience on that floor was much like the experience on the MedSurg floor… The nurses and staff were all very helpful, kind, and did not once make me feel like I should not be there advocating for my loved one.Overall our experience at Fort Wayne Lutheran hospital was top-notch! They are very organized, considerate, and overall very compassionate. You can feel the presence of the Lord in this establishment. My father received amazing medical care here. If we ever… God forbid… have to return anywhere for medical care, this is where we will go. Straight there, nowhere else, no other stops!On top of great medical care they also have awesome dining options inside the hospital including a great cafeteria, Starbucks, and Tim Hortons!!!

The staff was excellent. They were very attentive and helpful. The surgeon was top notch and did a great job on my back fusion.

Thank you! Thank you! Thank you! My care team included my vascular surgeon, Dr. Scavo, who repaired a nicked artery with a stent and grafts in my hip thus saving my leg. My surgical oncologist, Dr Neal Agee who has done several surgeries for me already, who removed 2 grapefruit sized tumors from my left hip. Dr Fouts with womens health advantage who was called in to remove one of my ovaries during my procedure and personally came to my room to check on me. I was in ICU for 3 days bc I had lost a lot of blood and got several units of blood (at last count was 9 not including plasma). I only had one instance where 2 nurses were speaking very loudly in my room to each other at a very late hour. My only other problem and it was a first for me, after numerous hospitalizations, after I was moved to a regular floor when housekeeping stopped in to pick up my garbage they did not clean my floor and it was quite noticeable. All of the nurses and techs were very professional and kind. I kept apologizing to this one nurse and she said dont you dare apologize for what you need to make yourself comfortable.

**edit to add the billing department has not contacted me. I have now started to receive letters stating my bill will be going to collections soon, even though I called billing myself and spoke to someone in February that stated my account would be placed on hold until further review. NO ONE HAS CONTACTED ME SINCE. Unbelievable. This hospital is a joke.So far Ive received over $3000 in ER bills after going in for chest pain and leaving after PA Marilyn Recker didnt take me seriously. No labs, or tests were performed. I left within an hour of being there. My medical records from that visit are beyond incorrect. Unbelievably lousy PA and their billing department was absolutely useless. They couldnt give me a single breakdown of what my bill was for.

I would like to express my greatest appreciation to the Parkview Noble EMS EMT who did the emergency transportation to Lutheran Hospital during my double heart attack. The E. R. Staff for no longer than I was in there the quick response to get me to the cath lab as fast as you did. Only disappointment in the R.R. was the Lutheran Cardiologist disrespecting me as if I did not know what I was talking about when I have had unaccountable heart attack in the past. The Cath Lab personnel were outstanding, efficiently and prompt in their preparedness in getting me on the table and Dr. Lal started. Although Dr. Lal still puzzled and mystyfied, follow-up appointment will be discussed on alternative solutions. Once moved to CIC UNIT room. Unit room nurse was very much disrespectful. I found that the younger nurse were much more nicer and helpful cooperative. On a couple occasions this nurse forced me to eat my hot kitchen food ice cold. And on a occasion I had save. 2 soft drink for later she sent them back after specifically telling her to keep them. In addition. This nurse intentionally got mad at me because I would NOT allow her to take my paperwork for the medicine that was in my pain pump that is implanted. I told her she can either write it down or have her supervisor come in here but she does not get it. Ever since that incident she had treated me disrespectfully.Overall. Lutheran Hospital did an outstanding job considering that my life was in grave danger and was in serious position of touch n go.

Most horrible ER I have ever been. I was crying in the waiting room in pain and they took people back before myself that came in after me with less symptoms. Sat there for over an hour with no help before we left. Very poor service.

I have been in and out of hospital for the last year and the care i have been given has been excellent thank you to all the doctors and nurses in the oncology department thank you and God bless

Your service has deteriorated significantly over the years. You are short of staff frequently. The service was mediocre