Dr Gross was rude,short with me and told me that my previous ENT DR. Had said nothing was wrong with my Sinuses. Which was untrue.

They saw me the same day which was awesome. Dr. Gross knew immediately what was wrong and I am already feeling better. Everyone was very nice and professional.

I was referred to Dr. Gross after i was seen in immediate care multiple times for a sinus infection in just a few months. Dr. Gross repeatedly said nothing was wrong with me and asked me 5 times why i was there. I am now looking for a doctor that actually cares about their patients.

I went to Dr. Gross quite a while back and did a review on him and his office staff, but somehow it has disappeared from Google Reviews and has been replaced with one 5 star rating. At the time I did my review, there was another gentleman who had given Dr. Gross and his staff a poor rating as well, but now it has disappeared also.I went to Dr. Gross due to a problem with my sinuses. After an endoscopy, it was found I have a deviated septum on one nostril and an irregular shaped nostril on the other. Dr. Gross and his staff were supposed to schedule me for a CT of my head to get a better view of the problem.In the meantime, I was prescribed fairly strong antibiotics, a steroid pack, and allergy medicine. The antibiotics were prescribed to me after I had just gotten off of a round of antibiotics from being sick. Due to this sickness was how I received a referral to Dr. Gross in the first place. The physician who did this, Dr. Miller, is also with White Wilson Medical Center and right across the hallway. Amazing how I was prescribed more medicine as if I had a cold or allergies; exactly what Dr. Gross first opinion of my problem was before even examining me or doing the endoscopy. An opinion I might add he made when he immediately entered the examining room with me and my girlfriend.I took the medicine as prescribed and returned for my follow up appointment. I was not told when to have my CT and made the assumption he would have that ordered after my antibiotic ran out and the day of return visit. I made the trip from Pensacola to see him. One I had to take off work for as a school teacher.I arrived before time and paid my copay. I was brought back to an examining room and waited on Dr. Gross. The only person I saw on this visit was his nurse. Dr. Gross wound up not seeing me because his office did not schedule the CT. His nurse made up a lie that my insurance did not approve the CT and that Dr. Gross would not see me until that was approved and done. I left the office and had to ask for my copay back.I went into the parking lot and called my insurance company. Long story short, there was never a need for prior authorization for a CT scan and there was never anything said to them about one from Dr. Gross or his staff. The insurance company placed me on hold and attempted to call Dr. Gross office. Dr. Gross staff kept my insurance company on hold almost up to the time Dr. Gross and their staff closed their office.So, if you want a doctor who looks at you and has preconceived notions about what is wrong with you just taking a second and half glance at you, then Dr. Gross is the doctor for you. If you want someone who truly cares to help you as a patient, I would seriously go elsewhere for ENT service.Also, because a patient doesnt answer someone from the White Wilson Medical Center Marketing and Satisfaction Department, doesnt mean their review is bogus or should be reviewed from Google Reviews. It means they just dont want to have to explain further or discuss what they put in writing. Especially what White Wilson Medical Center can verify on their end to factual.

My review also got deleted as well, DR GROSS prescribed a nasal spray and sent me on my way wouldn’t do ballon sinuplasty like I needed. This doctor is the worst along with White Wilson.

Don’t even bother trying to make an appointment, they’ll just constantly try to reschedule you and give you the runaround. The receptionists are very incompetent and don’t really know how to do their job. I can’t even speak for what the doctor was like because it’s impossible to even get in to see him.