I was disappointed in Griswolds care and the response of the director. I made the trip to meet the aide on the first day and was there for the first hour and a half or so of a four-hour session. While I was there, the aide walked my mother around the building, and I explained her dietary requirements and how to make a soup for her. The aide seemed friendly, and I left. The agency confirmed that she would be coming the next morning. She didnt show up. The director called me a few hours later to tell me that the aide had reported spending four hours doing heavy-duty housework, including scrubbing floors and washing dishes that had been around for months. This absolutely wasnt true. I was there and knew what the actual situation was, which I explained to the director. The phone got disconnected, and I tried to call back. I didnt reach the director and only spoke with her several hours later when I tried to call back again. The director then said that no aide from the agency could flip on the water heater switch (its a light switch next to the sink) because of liability, which means my mother would have had to have cold baths. My mother has Parkinsons and has a daily list to be done, including turning on that switch for about 15 minutes so there is hot water in the house, and the director said that their aides could not do that. At that point, I realized I had no interest in working with this agency. I checked their reviews, and it looks like they use a service that allows them to review and optionally post the review, so I think its my obligation to post this review so that others are aware of the issue. The end result of this is that my mother did not have an aide and that we have to switch agencies and get a new caregiver, which is a time-consuming process.