Best and most trusted hospital I have ever been to! The staff is always extremely friendly and keep their cool in any situation. You always see the housekeeping staff cleaning constantly making sure everything is dissected and in order for the next patient! The nurses, doctors, techs, and The rest of the staff are just amazing! So glad to have this amazing facility in my town.

I have to call out one of the best nurses I have seen at Holy Cross Hospital, nurse Micaela! She has the most amazing personality and goes above and beyond even if some of the tasks werent part of her role. What an amazing person!

Love this hospital. The nurses and staff have a built in sense of care and genuine love for what they do. The cafeteria food can be hit or miss. Some days the menu can be a real surprise, like this huge chocolate chip cookie they baked today.Edit:They are baking these cookies more often and they are always delicious and thick! Also I added some new photos of the cafeteria food and desserts with more to come because the menu does vary from day to day.

This is an exceptional hospital! Both my parents were here and the staff did an amazing job! Every time I called for an update on them, I was always meant with a friendly nurse, operator or secretary. I love this place it truly is a well oiled machine. Excellent excellent excellent service!!

I had a total Hysterectomy on Thursday, October 14, 2021 by Dr. G. Willy Davila…My experience from the time I registered and all through the surgery into the night hours was great…However when 7:30 am came…I got two nurses (of which I had until I checked out) were not caring…never came when I buzzed for them …Then an RN by the name of Laura came through and acknowledged any buzzes I had for help…The nurses that totally blew me off were…NISHON & CLONISEExcept for these two individuals…my time at Holy Cross was excellent…Thank you!

I had to go with a friend to the ER last night and we were very pleased with the prompt attention given by the nursing staff and the physician assistant, Jake. This is my second time in the ER there over the past year and I am impressed by the care rendered.Michael Spivey, MD

Last Week I had the worst experience at the Dorothy Mangarian Comprehensive women’s center, I was scheduled a pelvic Ultrasound for 12pm …I was told to drink 32 oz of water at least one hour before procedure. I was left in waiting room with a full bladder for 1hr!!! I paced and ask the reception person twice and the some staff entering radiology why I haven’t been call and it’s been one hour !!! I explained that my bladder was about to explode !! Needless to say I was told to go to bathroom and urinate just a little !! To elevate the pressure on my bladder , Meanwhile I had already waited one hr …I was very surprise on the negligence Of This clinic !! Not once did someone come out an apologize for the delay !! It felt like torture !! I like Holy Cross and it’s Dr’s, but I was shocked and disturb on the lack of compassion from this group …I know The lack of staff isn’t helping anywhere …But, pls remind your managers and staff to bemore compassionate , hence “ operating in the im Spirit of the Sisters of Mercy “

Dr. Felipe Albuquerque excellent cardiologist.

Went to ER at Holy Cross Back at the end of July. Went in because I was having seizure episodes and uncontrollable shaking, headaches, cramping, lower back pain and I lost the use of my legs. I am also no permanently in a wheelchair. ER doctor told me he could do nothing but give me an anxiety pill and tell me to contact my neurologist in the morning. I informed him that my neurologist was in the hospital on call why don’t we call him. ER doctor refused. ER doctor stated there was nothing else they could do. Stated they where discharging me. Now I was having 30 episodes a day, would u have discharged me with no diagnosis?Went to neurologist Dr Alameda who also did nothing about episodes except order MRI, EEG, x-ray and so fourth. Nothing showed up to explain episodes so he sent me home no diagnosis. Oh but he did tell me to see a psychiatrist.Now it’s October and the Pain Management PA is Floored that they still haven’t given me a diagnosis, so he gives me one of CRPS type 2. I have now transferred to a neurologist outside of Holy Cross. My primary Doctor Buhain doesnt work but 2 days a week so I guess I will be transferring to a new physician outside Holy. I can’t believe how Holy Cross has really dropped the ball on this one.

Im generally pleased with the services Ive received from Holy Cross. They employ great doctors who care greatly about the health and wellbeing of their patients.Having said that, I would love to see improvements to their customer service. At times, its been extremely difficult to get someone on the phone who can help me with my inquiries.

Er staff and doctors very professional and caring I would recommend this hospital and any emergencies go here. My wife and I live in west Palm and drove down best decision we made to come here! They saved my wife’s life! Thank you!!!!

Holy Cross Health saved my life. Dr Catalina Ionita, ICU Neurologist saved my life. I have lived in 4 continents and have had good and excellent medical care, but Holy Cross Healths immediate care and attention to detail were exemplary! The nurses and doctors in the ICU were very compassionate and empathetic! Thank you so much again for helping me through. God bless you all!

This hospital has helped me in so many ways. I use it and the doctors in the holy cross network only. Nice people work here. Cannot complain about any of them.

The customer service sucks!!! Mouseline the case manager needs to find customer service skills. She is very dry aggressive when she speaks. She was no help at all. I love the hospital it self but I advise noone to need advice or help

So far my impression is not great. Im here for outpatient surgery and the lady at the diagnostic center, next to the main entrance, literally had her face in her phone while I stood there waiting to figure out where I was supposed to go, since no one called me the day before surgery. Luckily, being a nurse, I knew to not eat or drink anything after midnight. So we will see how my surgery goes. I hope the medical team experience is better.

On 7/15/21 had a visit with the Gastroenterologist was told I, needed to paid my co insurance upfront. I asked why can you bill my insurance I will paid what ever balance is after my insurance process the claim I, was told NO either you paid upfront or we cannot see you thats Holy Cross policy. My insurance company process and paid the claim. On 9/14/21 @ 11:38 am called the billing department spoke with representative regarding the balance on my account advised them a refund is due to me when can I get it she stated she see the overpayment was going to send it to be processed to allow 21 days.On 9/15/21 I received a call stating from Lisa stating Im not getting a refund back we got disconnected, called the billing department again spoke with Stephanie C. Explained everything all over again stated theres no Lisa in that department. She stated Im not getting a refund due to a bill I had 11 yrs ago I told her I never received a bill from them or phone call why wait 11 years to tell me I, have a bill with them I also told her by law you cant bill a patient after 2 years I, request to speak with a supervisor was told her supervisor Shahira was not available she dont know her supervisor phone number or extension she can only take a message left message for supervisor to call back.Called the hospital request to speak with the administration department according to the operator they dont like to answer the phones I need to leave a message for Todd x 8442 which I did.This visit at Holy Cross had been a total nightmare very poor customer service they still refusing to refund me back. If they do this to me I wonder how many other patients they have done the same!!!! I really hope either the supervisor or Todd return my call if not I will contact the BBB.

Top notch hospital with extremely talented and caring doctors. I have been to this hospital many times, for myself and with my elderly parents. The experience has always been first rate. The most impressive aspect is the quality of the doctors and medical staff. Dr. Rippe in the ER did an incredible job caring for my difficult and challenging mother in a potential heart attack situation. I cannot say enough good things about this hospital.

I wish I could give this hospital zero stars. My father went in to the emergency (taken via ambulance) for a stroke 1. He had left sided facial droop. Was in the hospital for less than two hours. They DID NOT do a CT scan on my father nor any other imaging. Per their accreditation on their website, they are a primary stroke center. The joint commission calls for certain standards of care to be taken in order to maintain accreditation. One of these being a CT, per most hospital standards being that door to CT for a stroke is 30 minutes and one was never completed. From what my dad explained to me, the stroke team arrived and completed an NIH stroke scale, and diagnosed him with Bell’s palsy. This diagnosis is usually given once a stroke had been ruled out. A stroke (ischemic or hemorrhagic) is usually ruled out by a CT and/or and MRI. Fast forward to a week later, because my dad had to have a CT done at an imaging center, after jumping through numerous hoops to get there. We are still awaiting his results as the CT is still being read, and he still has facial drooping. I wanted to speak with the CEO, so that I could discuss this near miss in provide but, upon asking for it in a live chat, they told me they could not release this information.All in all, do not take your family member here if you think they are having a stroke because they do not correctly work a patient up to rule that out. Time is brain, quick diagnosis and treatment could be life changing for your loved one.

Horrible Emergency Room. Mark the extremely fancy nurse in the ER was so incredibly rude. He needs to get over himself and stop painting his nails and focus on patient care.

Kim and Tami are some of the worst surgery recovery area nurses ever seen. They try to force people to do things right after surgery when you are telling them you are dizzy, disoriented and do not want to stand up. I know my body with my health issues and because weak normally I cant just start dancing around again. The way they talk to you. the demeaning tone in their voice plus unfriendless showing you their frustration and annoyed face is not professional and welcoming at all. In this hospital often and they are definitely two of your F- team nurses. I have medical transportation services and Tami insisted I sit up in chairs waiting hours until had wheelchair van coming when just had ankle surgery so that was painful to me. Not sure why she wouldnt know you should be your leg elevated as a nurse after ankle surgery like my own Doctor told me should

Today was the third time going to the emergency room for treatment. It has been 8 days since I went there for the first time and every time I’ve been rush thru the ER. because I have no insurance they are not giving me the attention or care I need to get better. I haven’t eat in 5 days and I’m very weak. I don’t understand what is wrong with this health system. I’m feeling like this hospital is bias with insured people. I hope I’ll get better. Btw my condition is not COVID related.

This is the first time I have called, make appointments and seen doctors at Holy Cross and I’m really impressed with the Caring, Cordial, and Professionalism that Everyone at Holy Cross have shown...from the customer service to the doctors. It’s nice and refreshing to come to an organized place where everyone is working together and 100% for the patients. Some doctors here in Fort Lauderdale should take classes and learn from this Hospital. Thank You ALL in Holy Cross and God bless you All always! 🙏🏼

I visited Holy Cross Hospital on 8/1/21 and was diagnosed with Covid 19. I couldnt breathe and was sent home and told to take Tylenol and come back if I my condition got worse, which it did. I returned again a few days later only to be given prescriptions and sent home. Doctor Taha Shaikh excuse was she didnt want me to get sicker knowing she should have admitted me but didnt. I couldnt breathe! I went to different hospital the next day and was immediately admitted.Spent 5 days in the hospital & couldve lost my life due negligence or lack of care of someone else. Then the nerve of them to bill me twice, for what? If you get Covid, this is not the hospital to visit vaccinated or not! They will literally send you home to die.

Hip Joint ReplacementI got a new hip joint yesterday. My surgeon was Dr. Burke. One day later Dr. Burke, I just feel great, kind of nothing happens. I admit, thats a little bold to say that. I just wanted to point out that this entire procedure went by so smooth and relaxed. I want to thank you all the friendly and attentive staff in preparations. Anesthesia put me softly to sleep and when I woke up, I had a new hip. I was pulling the blanket to see if its true, because I didnt feel a thing. Then again so friendly staff in recovery. Special thanks to nurse Marie. I never met a nurse so caring, I almost gave her a kiss for her lovely and caring personality. Now, one day after I feel just great, even it was a major surgery. So very well done Dr. Burke. Thank you

I went to the pelvic rehab center and the therapist didnt know what she was doing. She asked me in each session what should we do today? and would make sighs of confusion. On the 4th visit she decided to involve my Dr. as she was stumped and I decided to not go back. Although I have insurance, I got a bill for $3,000 for 6 sessions. Im heartbroken.

Wow, what can I say about Dr. Gosthe !! I had total hip replacement done and within 2 weeks, I’m using a cane. I had minimal pain during this time & it’s been well-controlled. He’s given me my life back.

Not responsive to calls. I have had two instances with my Drs nurse not contacting me or returning calls. The first was with lab results, when she did not call me; I had to call and then she said she lost my phone number, which is on my account.Second was an invoice where I needed her to contact the lab to see if it could be resolved. No response. I wound up paying almost $200 for her inactivity. Even if it could not be paid, a call back would have been professional.Guess I need a new Dr.Update: I did get a response from Holy Cross and was asked to call them and explain this situation. I did call and no return call from them.

Worst hospital EVER! I went there with a back pain. Basically I was not able to walk! they just put me a shot for the pain. At the end the lady asked me if I wanted to pay the bill and it was $300.00 I said please send it to my house.One month later Big surprise! bill is $1650.05I had to go to a doctor due to my pain and he was very impressed about how they did not take X-ray!!!!I called several times billing department and customer service and nobody answer the phone!

Arrived at the emergency room with a patient. After going through the Coved-19 admitting procedures, sat down outside to wait, there was a woman outside throwing up and a guy siting outside bleeding, I went inside and notified the hospital staff of the situation outside. A security guard brought a small green bag out to the woman. Very small, Then walk back inside over an hour later a custodian came by and started cleaning up. The woman throwing up and the man bleeding by now not helped by the emergency staff left to go to other facilities!

Absolute worst patient care I have ever received. Expressed to everyone in the ER who would listen that I was having chest pains, and not once did anyone attempt to help me.The nurse Michael actually refused to even speak to me unless I put a mask on, while I’m in tears and gripping pain.I waited an hour in the ER waiting room and not once did anyone even pull out a stethoscope or listen to breathing sounds. Smug nurse seemed down right delighted to refuse to treat me.Left with no help.

Nurses and other staff were very helpful. The emergency room staff very caring

This grade of 3 is a blended score based on the following:Convenience - 5Professionalism - 3.50Billing and Invoices - 0I had a health event and was admitted to the ER. The ER was a slow painful experience. ER doctors spoke to me like I was a child and yelled at me. I did realize that I was having a serious event and understood the importance.I was admitted. Treatment for the most part was okay. Most of the staff in the cardiac floor were compassionate. Some needed to find another job (but that is in every industry). They get 3.5 Stars.The Heart Clinic is the BEST! I give them 5 stars! They offer physical rehab, testing and training. When doctors and PAs in the Cardiology department do not return voicemails, which is often, Heart Failure Clinic staff helped me get my prescriptions to the pharmacy.Cardiology - A Half Star - My cardiologists PA NEVER returns voicemails for refills. The PA gets 0 stars. The receptionist changed my insurance, so I could not be seen. It took five calls and three weeks to get my after discharge appointment.My issue with Holy Cross is the billing department. Billing gets negative stars! The hospital, their in- hospital physicians, and Doctors and ER all bill separately. The billing centers are also in different states. When I was admitted, Holy Cross stated they could not confirm coverage. They were aggressive in trying to make me sign a payment arrangement. After I discharged, I confirmed my insurance was active, sent it to the hospital and began forwarding evidence of insurance to the different billing centers.It is three months later and Holy Cross Billing line still sends an automated voicemail asking me to make a payment arrangement. Meanwhile, my insurance carrier keeps sending EOB letters stating Holy Cross needs to send medical records. My bills are not being paid.I appreciate the convenience of Holy Cross Hospital to my home and Holy Cross Health offices. For the most part their doctors are compassionate and perform their duties with care. Especially Dr. Daniel Gomez and Dr. Shephaldi Malhotra - They listen to me and I appreciate them.Billing needs to get their act together.

The emergency room staff and doctors at Holy Cross Health were wonderful. From the young ladies at the registration desk to the doctors and nurses and others who cared for me, each and every one of the staff were kind, understanding, and professional. I would recommend that anyone who needs emergency care use the services of Holy Cross Health. It is not often that you find a group of people who are under great pressure that still take the time to listen and show that they care about you as a person, not just another number on their list of things to do.

Got a colonscopy July 15, 2021 with Dr. Patrick Amar. Everyone at the outpatient clinic was amazing. Special thanks to Michelle C. (front desk), to the clinical crew Marirsa, Amanda, Lana, Alice, Keren, Tracy and Sonia. Procedure went well and thank God result were favorable with a clean bill of health. Thank you all!!

I have no idea where to begin! But I am certainly going to give it a shot because it is well deserved as the staff from the doctors to the nurses to the technicians to the administration to the maintenance and everybody else I came into contact were very professional, and excellent at their jobs, but in my case most importantly extremely loving and considerate!I am a transgender woman and right away they acknowledged me and refered to me only by female pronouns. That is very important to someone like me. I was very frightened when I came in as I couldnt breathe and I was in tears and scared for my life. And it was only minutes before I knew I was in good hands and felt loved and cared for and under fabulous care.Thank you so much for being so kind I love you all! Stephanie Curland

Negligent ER experience, discharged with fluid in lungs, refused diagnosis, test results PATIENT Relations not resoinding fir 6 hrs, when they did, did not help.Stay away unless you co.s with common cold.

Dr. Wang replaced my knee at Holy Cross Hospital. Great experience so far. Staff is busy but attentive. Friendly, courtesy and out going. I have a double room but no one is there. Great WiFi. TV not so much. Excellent food so far.Update: Just had ankle replacement surgery by Dr. Robert Mills. Went great so far. I love this hospital.Update 3-6-2010Ive now had a knee replacement, ankle replacement and cardiac catheterization at Holy Cross. I have had nothing but a great experience. The people are the difference. Great people. In a few days I will be getting having a triple bypass there. Ill let you know how it goes.

My father was scheduled for a MRI today. He has major test anxiety. He went in today and scheduling hadn’t told imaging so he didn’t get his test. So after 2 weeks of worrying about this test he didn’t even get it done. Now the worry starts all over again. Great way to treat a patient :-(

Other than the ER, I’d never been inside this hospital before. It’s beautiful.Every person I met, from check in to discharge, was amazing. I’m extremely grateful for the quality of care I received.

Thanks Dr. Maleski and Dr. Svoboda and staff amazing service once again!!

Came in with pain, urine with blood, pain in back they sent him home with antibiotics and to follow up with urologist. Fast forward a few days still not feeling well went to Cleveland clinic they were SHOCKED this place didn’t do a CT scan. Had one done can back a blocked left kidney due to kidney stone. Thanks for nothing but a medical bill Holy across. Please take your loved ones elsewhere!

Staff is nice, but everything there is very expensive. The pricing of procedures, scans in the imaging center, even the doctors appointments, twice as much as anywhere else. Go anywhere else and save at least half your money. I canceled all future appointments before they drain my insurance and my bank account.

The best for the hospital in Ft Lauderdale. The worst experience for this facility in Coral Springs. Should not have the same name. My wife and I came for a COVID TEST and they charge us $150 in advance for a fake check we didn’t ask for and the TEST (the reason we came for) wasn’t performed on the basis we had to be charged even more.

The worst emergency room ever. When I check in this white lady ask me what’s my reason for coming to the hospital she was loud and other ppl was right in lane behind me like wow no privacy at all I walk right out and went to boca hospital thank god I did because the customers at boca hospital was private and the lady was not loud I wouldn’t recommend this hospital poor customers service in the emergency part I wish I could give 0 stars 11:32am June 15,2021

This review is only for Willow Kogelschatz. She is the guest relations manager for Holy Cross. She was amazing and I can not express how important she was during my time at Holy Cross. She was indispensable. She goes above and beyond the call of duty in order to help the patients.

It was a great hospital until they transferred my grandfather to Kindred Home Health. PLEASE DONT LET HOLY CROSS SEND YOUR FAMILY MEMBERS TO THIS HOME HEALTH FACILITY. WORST PLACE EVER.

I rarely write reviews but based on my recent experience with my mother I feel obligated to share it online. My mother went to the ER recently and was diagnosed with a mild heart attack and mild heart failure. Her ER care was good and I have no complaints there. After her admission everything went downhill. The communication with myself and family was abysmal and her care clearly suboptimal. Luckily we got her out alive but unfortunately with lasting iatrogenic medical complications that will affect her the rest of her life. If I could give the hospital a neg star review I would.

All my nurses and doctors were fantastic. Rooms are immaculate, food is good, care is great. Special shout out to my nurses on the 3rd floor: Kendra and Melissa, and my PCTs. Youre all awesome.**edited to add** Ive been admitted twice since my initial review and my rating will remain 5 stars. The staff here is phenomenal. Love my nurses and my cardiologist, Dr. Collado.

Worst Hospital ever. They have zero organization of their billing, and if you visit this hospital, you will receive bills from a multitude of providers, even several years after a visit. If you call their main billing number, they say that everything is already paid for, but continue by saying that some providers in their hospital bill on their own. I went to Broward Health Hospital and they are much more organized with their billing. Holy Cross, non-profit, is a big joke!!

Most unprofessional and unorganized, understaffed ,under maintenance hospital probably in the country. My wife is 40 weeks pregnant and associate working the front desk in the imaging department told her to get out because she didn’t have an appointment scheduled, which her doctor explained that is is necessary to do it right away and then we requested sit in the lobby to call to make the appointment since her doctor sent her over. The lady had the audacity to force us to leave the lobby with the most smug attitude as if we were in a prison. I do not recommend this facility to anybody!

Today morning I go to Emergency room .... I feel like my home seriously Everyone so friendly and helpful🙏🙏 all doctor and nurse villa professional and clean 👏👏 thank you so much everyone you guys the best Team 👍

ER was awful. Doctor entered the room laughing and says so you thing you are sick completely unprofessional. Discharged me without even looking at my swollen throat.I will drive further to another hospital next time.

I drove myself to the Emergency Room early Thursday morning, March 4th. After checking in the emergency staff did a great job making sure I was comfortable and see what the issue was. I was admitted and taken my room... my stay there was for a day znd a half being discharged on Friday st 7pm. Staff at Hospital were professional, courteous, friendly and kept me informed. Food service was excellent and they called me certain times of the day for my low sodium selections. The cheese quesadillas were great. Thank you

Had an appointment at 3:00 pm today with Doctor Perez and it is 4:08 pm and still have not seen him.(Post surgery follow up).I found this very disrespectful from the entity or person responsable for coordinating these appointments.

I just got released from Holy Cross Hospital after my surgery. I would like to thank for incredible loving professional care from bottom of my heart. Thank you my surgeon Doctor Basu, for everything , I don’t have a pain no more. Thank you Steve RN , Sherry RN, Justyna RN for looking after me and encouraging me. Thank you Dawn Daley - charge nurse for spending time with me. Thank you Paige Phillips . And my special thank belong to all endoscopy staff - Dr.Bashir, Dr.Carragher,Sonia Anderson RN,Keren Gutierrez, Chris Lonetta for supporting me. I m exceedingly satisfied with your professionalism and commitment to excellent care.Your patience, kindness and understanding you gave me will never be forgotten. Thank you.

These reviews giving this hospital a good review cant be real. Our families experience with the hospital and its doctors has been horrible. Leave town if possible or try the memorial system.

What a waste of a hospitals ER department. Avoid going here at all cost if possible. I went in with hope for a solution and relief of pain. Left empty handed, horrible experience. They performed 0 test, gave me 0 answers, along with 0 empathy for my pain. From entry nurse to doctor, worst experience ever.

If you suffer cardiac arrest and cease breathing, the nurses may get around to seeing you in several minutes

I just had my second total knee replacement.Dr. Martin Roche did the surgery.I was back on the Tennis Court in 5 weeks. Dr. Roches staff are extremely proficient.This man does amazing work.The hospital was spectacular. I highly reccomend Holy Cross Hospital. I did my physical therapy with Holy Cross. I had been through 6 other physical therapists until I got to Stanley Gutierrez. The others were good but, this guy is great.He challenges you to push yourself to do your best. The really neat thing about Stan is that he gives you specific not generic exercises for the sports that you participate in to make you better. I firmly believe that he is a major factor of my quick recovery.

Waited 6 hours and never got seen this is the worst hospital I have ever been to in south Florida beware before coming here !!

So tired of the nonsense. While we have no issue with the physicians for the most part, the support staff are abysmal. This is not what you want to incur when seeing an oncologist; there are enough stressors without having to endure the flippant attitude of the front desk staff. We’re looking for other medical groups, non-Holy Cross affiliated.

Arrived 45 mins early. No problem. They accommodated me and I was able to finish my appointment early. Pretty clean and I felt very safe.

Holy Cross is a 571 bed nonprofit Catholic Hospital sponsored by the Sisters of Mercy offering general as well as emergency medical services. It also has specialized concentrations in the areas of cancer treatment, orthopedics, bariatrics and cardiovascular.Ive always found the services at Holy Cross to be outstanding, friendly and supportive. Indeed they have one of the finest heart/cardiovascular teams in the country and are active in the areas of heart research.

I came in and everything was clean and organized even with intercom messages of a stroke code and another code red and you still could feel calm and that everything was under control. Everyone that I encountered was very pleasant and personable. Nobody seemed too tired to deal with you or make you feel like a number. They didn’t even ask for insurance or payment information until discharge they just wanted to help you first. Emergency room was quite nice. I would definitely recommend.

I went in today for my asthma/anxiety issues. I was admitted through the ER in a timely manor and put into my own room. The doctors who spoke to me we’re were super kind and pragmatic. The EKG tech was very professional as well. It was a good experience and I appreciate the efficiently.The only reason I didn’t give 5 stars is because the security woman was rude, the intake nurse was a bit crash but still respectful... and the bathrooms were really dirty and covered in urine.Besides that the service was great. I’m grateful! Thanks to all.

I had a hip replacement at 31 years old on 7/27/2020. I was very nervous and really anxious about my recovery. Dr. William Burke and his team at Holy Cross Hospital was amazing. I’m so bless to have had them see me through the entire way. I thank them for taking care of me and making my experience the best. They are true amazing!

I’ve had a few in/out house procedures done at HCH. Staff are professional, efficient and extremely courteous.

Billing Medicare patients $250 after aCO PAY without any notice or reasonable explanation is simply unethical. I have a great doctor but with a $250 charge for each visit will force me to go to another doctor and hospital! And HOLY CROSS IS A NON PROFIT? Really?

If I can give it 0 stars I would. I went to holy cross hospital ER hoping for a solution. Been dealing with numbness & weakness for a 1/2 months. I was told they can’t give me an MRI unless I have a stroke. How does that make any sense? Wouldn’t it be too late at that point? I’m just truly disappointed. I need urgent help & they did absolutely nothing about it.

I want to share my experience while in Holy Cross for major spine surgery this past Wednesday, February 24th.This should be prefaced with the fact that my only experience with hospitals had been as a visitor at other hospitals in Broward County. My memory of those hospitals were that things were a little chaotic and that care was difficult to find at times, so my expectations were admittedly low based on that.From the moment I walked into Holy Cross that morning, I felt a sense of calm. I was met with smiling faces at the front door and the Admissions desk.I had to spend extra time in Preop as my surgeons previous case was taking longer than expected. I believe I was in the Preop room for around two hours, yet it felt like only a half hour. I soon came to realize that Holy Cross is unique, and the people who work there are genuinely caring, upbeat happy people. Many people I interacted with are stuck in my mind, and although I dont remember all of their names, they all contributed to a very successful surgery and recovery.The Preop nurse, Trish, made the time waiting actually fun, and the energy she carries is also so calming. I remember chatting about many things, but what stood out is that I could tell she really cared about me as a person.There was also Ed, who stopped by a few times too to chat and keep me up to date. His jokes had me laughing every time he came by to check on me. The fact that I was not anxious about the upcoming surgery had everything to do with both their happy energy.Waking up in the recovery room, the nurse DJ (Donald) was by my side and while I remember chatting with him quite a bit, what I remember most was his smiling face and that I felt safe, comfortable and happy.As I moved into the very nice room, Pauline, my nurse, greeted me with a fantastic smile, gentle hands and wonderful conversation. There was also Sherri and Felicia helping me; two more beautiful kind people. At some point it was time for Pauline to go home, and I got the distinct feeling she wasn’t going to leave until she was sure the new nurse was ready to take over. I never once felt alone or worried.Soon I was in the very competent caring hands of Peir (and PCT Martine). During my stay, Peir was just amazing. She was professional, kind, always there when I needed her (or thought I needed her) and always with a great smile and energy surrounding her.There are so many other people who helped me through this painful surgery! And I enjoyed each one, always smiling and always great at what they were doing. My focus never seemed to be on pain, surgery or recovery--instead it was on the great conversations and smiling faces of the people at Holy Cross whos only goal it seemed was to keep me comfortable and safe.Its hard to believe just a week has gone by, and my memories of the major surgery is focused so much on the wonderful people who cared for me at Holy Cross (and of course, my Orthopedic Surgeon, Dr. Cantor and his assistant Haley, who are the best of the best)!Although I live in Palm Beach County, Holy Cross would be the only hospital Id go to if needed (hopefully not needed, but great to know they are there)!

I’m very annoyed with this hospital today . I believe it was Dr. Eliseo who took care of my boyfriend today . He could tell she was obviously in a rush which I understand she’s probably really busy . But if I take my boyfriend to the hospital or my family member I would like to know that they are being taken cared of . Not rushed out the hospital. All she did was give him some meds and took a urine sample when he actually is have really bad chest problems right now but she didn’t even bother to help him out with that. Completely useless honesty we could have went to some random walk in clinic for them to do the same thing . And then these people want to charge him 800$ for doing what ?! You haven’t helped us at all . You just gave us some pills . Thanks . I’m losing hope in the hospitals now a days and the doctors.

Excellent safety precautions for virus protection. Employees at every step in pre-op and post-op were efficient, cordial and communicative. I felt safe and ready to go home on the same day as surgery. Each doctor involved was wonderful. I am now recuperating at home feeling far better than I expected to.

My mother went to have a procedure, a peg tube replacement. They did not tell me the specifics of the of the procedure, namely the type of peg tube replacement. They replaced the durable peg tube we had (which theoretically could last for years and years) and instead gave me a totally different peg (a balloon peg) which was flimsy, quickly clogged and made it impossible to bolus feed my mom. For shame. You would figure they would talk to the family and caretakers, to determine whats the best fit.But they decided to go cheap and we have borne the cost. Multiple emergency room visits to have it replaced, for example. Did a complaint with the hospital but it went nowhere, they didnt consult me, ask my point of view. Nothing.And careful, as doctor after doctor seem to want to push my mom into hospice, which may explain their choice of peg tube. If your loved one is highly dependent, with a poor prognosis, be prepared.Well, a year later, my mom is alive and going, no thanks to the quality-of_life hit she suffered from this awful peg tube replacement procedure.

Excellent care good medical service special technology in surgery thanks

From the minute I walked in the front door to every young lady that helped me in the prep room to the recovery room were absolutely amazing. They never stop asking if I needed anything if I was comfortable extra warm blankets everything was just amazing! I can’t tell you how happy I was with your services. Thank you thank you thank you you really make a patient Feel very comfortable! Your staff was amazing at the outpatient facility! Thank each and everyone of them for all they do especially through this pandemic. Fondly Pamela

Went to the ER. The hospital might be in-network for your insurance, but you have no control over the physician who is out-of-network. Physician himself was polite and all, but not let me pay-hundreds-out-of-pocket-because-you-are-wonderful good.

Amazing clean and updated facility. They also have very helpful staff

My mom spent 3 weeks here and then I was there for a miscarriage last night. I have always had stellar care at Holy Cross. Staff were always patient and kind. My doctor provided me with 3 options and took my pref8into consideration. They listed when I said my pain had increased. They were compassionate and had great bedside manner.When my.mom was here they handle her beautifully. She has dementia and can get aggressive if very confused. They were amazing.

SCAM. i go to the hospital on Aug 14 and 15 for kidney stones removal that Dr Gorbatiy claims was a medical emergency but because they did not get approval from the insurance company now the hospital is holding me responsible for a $ 29824.56 bill. I have contacted the insurance company and they said they will were not informed it was as medeical emergency or was it written up as medical emergency and thats why it was not paid . However the hospital needs to rewrite the paper work up or send them my full medical record to insurance company. I have email the hospital several times about sending them the record and have not received a response back, but i still keep receiving their bill. I believed there was scam going on with Dr Gorbatiy and/ or the hospital and that why the insurance is not paying. if that was not the case then why not just the insurance company what they neededJust in case Holy Cross you want to get in contacted with me you have my info

Pete my nurse was sooo nice and friendly! Actually everyone was nice and friendly. I was taken right in and went very quickly and smooth. The only reason I gave 4 stars is the doctor was not friendly and didn’t explain everything to me.

Terrible Hospital. This hospital has a Follow My Heath system which is broken and totally frustrating to use. Unless you want to spend the remaining years of your life trying to figure it out, find yourself another Hospital. As a patient this horrible Hospital wants you to go on line for for your appontments and health needs with a system that is btoken.

I recently had a very poor experience after my mother was admitted to this hospital. The staff on the third floor were rude and unresponsive. My mother is a 82 year old that, at the time, was experiencing much confusion and the treatment we received when trying to advocate for her was horrible. Unfortunately, she was released in far worse condition than when when she was admitted.

Worse experience from a hospital period!!! Wouldn’t recommend a soul go to this place.

Ive been to many hospitals and e.r. rooms for myself and family. I have never,ever encountered such a nice staff..includes everyone..orderlies? The Dr, P.A., nurses,intake ,x ray tech.Not only did they treat me efficiency and expediently..they were respectful to each other..wonderful team! Thank you to everyone on duty 5/18..early eve. I heard you had a busy day..but you still had the energy to treat me kindly and quickly!

I been in here since Saturday from The emergency room till overnight stay this hospital have a great team 11/28 the Doctor remember I wasn’t feeling go apologize for sending me home early and say don’t worry we’re take care of you now ask me did I need anything I say yes I’m cold he bring me hot blanket back overnight stay every RN and PCA Respiratory team Radiology team I promise you I hate being a patient I work in healthcare and it’s crazy right now but you guys was the best even infection control doctor pulmonology specialist both doctors Sat down and talk to me I especially love infections control doctor he made me cry and smile I really thank you guys ❤️❤️❤️❤️

Holy Cross hospital is the best hospital in the tri-county area. They medical staff goes above and beyond to provide excellence in patient care. When your life or loved one’s depends on it, definitely go to Holy Cross!

My mother had a MRI ordered with specific criteria to be done for dementia after the MRI we were informed they did not have the software to do the reading but the data was on the cd. After having MRI scan center review the cd the information needed was not on the cd. Now they billed Medicare for an incomplete procedure. Will be filing a complaint with Medicare as well

As part of my annual physical I got a CT scan of my lungs. Promptly thereafter a biopsy was taken an cancer was detected. Surgery was recommended and promptly scheduled and executed. Due to the rapid response to my condition I will not need chemo or radiation therapy. Thank you to the staff of Holy Cross for making my future available to me . Love you guys and gals!!! Danny Boyle. Survivor.

I went there with gallbladder stones..so much pain but honestly, even through that, the nurses that helped me were above and beyond. So kind and knowledgeable. They never hesitated to help explain something to me that I didnt understand. The names I can remember from the top of my head are Desi, Mike, Georgia and Cody.Thank you, thank you for all that you do.Best hospital experience I have ever had. Bless you all

I highly recommend Holy Cross Hospital Out Patient for having any blood tests or X-Rays your Doctor orders. In the past, I have used other facilities to have blood drawn for lab work. Even after scheduling an appointment ahead of time, I’ve waited up to an hour. I explained my frustrations with my Doctor. She told me, I could have my blood drawn at Holy Cross Out Patient. I decided to give it a try. My experience at the Out Patient part of Holy Cross have been above what I expected. The Out Patient Coordinators and Medical Staff have been the best. Everyone at Holy Cross works as a team to ensure every patient is their priority.

I recently had surgery at Holy Cross and I was extremely happy with the professional care I received. The nursing staff was kind and empathetic with me every step of the way! I have to have another surgery in October and I will definitely return to Holy Cross!

As long as I’ve been coming to Holy Cross, (my youngest daughter was born there 51 years ago) I’ve never encountered any problems. Everyone is always on point, always going out of their way to make your stay as comfortable as possible, whether short term or long term. Definitely above and beyond. Kudos to everyone associated with Holy Cross!! 👍🏻🙂

After suffering from severe shoulder pain I consulted with Dr. Kleinhenz who after ordering an MRI that showed several issues referred me to the Physical therapy unitI received top of the line care by Dr. Kleinhenz and his staff and also by the physical therapist, Stanley Gutierrez who worked diligently with me until my shoulder became functional and free of pain. His total dedication and encouragement were impressive to say the least.I am very thankful to everyone in that institution for the professionalism and quality of care I received

Worse hospital ever. Don’t go to this hospital.

Had a pleasant wonderful experience with the Endoscopy Outpatient Department. All staff were caring and very kind. Everyone introduced themselves and told me what they would be doing. My procedure was on time and done in no time. Dr Amat is the best. Thank you Holy Cross Hospital for making my procedure so pleasant.

We had the best second childbirth at Holy Cross! The nurses on staff - specifically Linda, Julie and Melita were AMAZING and made the experience wonderful. The Lactation specialists are truly amazing and patient and made it possible for me to comfortably breastfeed our daughter. Thank you from the bottom of our hearts!!We also visited earlier this year after an accident and needed monitoring in L&D - Cassandra in labor and delivery was amazing! Made me feel comfortable and safe in a scary situation. Thank you Cassandra!

Everyone was so attentive and professional.I am super impressed.Small area that needs improvement is to have some food, such as a small sandwich, after outpatient surgery. A graham cracker is not enough.Come on, after not eating from 5 pm the day before and to come out of surgery at 1 or 2 pm, to not have a small meal or smack, seems like you are missing the boat from being a good hospital to a great hospital.Something for you to look at. I had a headache by that time. Sure I can miss a meal or 2, but as I said this separates the good facility from great.Irene Y

Everyone is great here from the organized Check in the pre & post op staff, the doctors, physical therapists and the nursing staff. Everyone is very polite, friendly & the nursing staff come right away when you need them. I love that you can dial the nurse directly on their phone when you need something. I also love the food menu, you order exactly what you want, and select a delivery time. Great hospital!

I was sent from my pain doctors office to x-ray my kneecap without an appointment. I arrived at lobby and was immediately sent to imaging. Was processed quickly and efficiently. The whole thing was done within 30 minutes altogether. Wonderful experience with expert care. Very satisfied with the service.

Everyone was exceptional, kind and caring. I was there for quite awhile, but because of the nice staff and doctors I could handle it without a problem.