Great group of folks, they stop to talk instead of in and out to make a quick buck.

The customer service was absolutely amazing. They were very efficient and friendly and answered all of the questions I and my husband had. The doctor explained what we didnt understand and was quite funny easy to talk to.....thanks so much guys

Everything was amazing the staff did not make me feel like a new patient more as if I was returning. I also found out new information that I didnt know about my eyesight. I thank the crew so much.

My eye doctor was extremely professional. He performed a thorough examination on my eyes, and he listened carefully to my concerns about my vision. I will continue to use this office because it exceeds my expectations.

Very effective. Pleasant throughout the time I spent in the store. Quick and friendly personnel

Friendly, professional service. Did not have to wait long to be seen. It was a great experience. I would definitely recommend.

Dr Cronauer was great, as was the tech who did most of my preliminary test.

The staff was very patient when providing service to my 89 year old mother.

My experience was wonderful, the employees were great and the Doctor was awesome…

Grei was very professional and warm. Very much appreciated. All of the staff I came in contact with were great!

The exam went well. The dr and other staff were kind and personable. I would definitely recommend getting your eyes checked there.

The Eye Technician and the Optometrist, were great. The Technician explained everything that she was doing. The Optometrist was nice and explained my eye exam to me. A very, nice experience.

Staff is very friendly and professional. The doctor answered all my questions and I had quite a few. I felt good about the care I received.

My visit to Magnolia EyE Associates was very professional. Staff was was helpful. I got in and out very fast. Good job.

My experience was really excellent. The doctor was very professional, knowlegable, patient, friendly and easy to talk with. He did a very good job answering all questions i had.

Very friendly and knowledgeable staff! I enjoyed My experience!

Everything was perfect. Managed to fit my husband in for an appointment at the last minute too. The dr was very good, informative and friendly. Ryan the sales guy was very nice, patient, detailed and organized. He is a credit to your organization.

It takes entirely two long to get in different contacts. I don’t think the Doctor was very interested in seeing me. Two doctors I’ve seen in there were pretty good. The one I’ve had the last two visits is not a very personal person. I don’t understand that this is the 4th time to get my prescription correct. I understand I have an astigmatism but still. Both eyes have been at the same strength and now my right eye should of been different. I just feel that if he would take his time and do a thorough exam we could have gotten correct two visits ago. Seems like there has been no change in how well I could see with the contacts with 3 different pair. Nobody even takes the time to even show a patient how to put contacts in especially with someone who has never had them before. I didn’t know if I had them in the correct eye or inside out or what. The employees need to act like they want to be at work and offer advice and help to your patients. LensCrafters in that same office is awesome. I just don’t get it and I don’t complain much. Just Saying.

Quick and efficient. Friendly staff

The technician was very helpful and patient and I really appreciated her calm demeanor.

The whole experience was a rip off session. From the extra $39 fee to use the machine that takes a pic of the eye to check for eye diseases to the fees tagged onto the eyeglass purchase. Apparently the company is trying to make up for lost sales from the pandemic. Ive been a customer/patient of lens crafters for many years and I do not recall the associates trying to force me to get all the extras. I felt like I was on a car lot rather than getting an eye exam and glasses.

Staff was friendly and very helpful. Dr Max was great and very thorough. Overall experience was great. Was in and out in a reasonable time without having to wait.

Extremely pleased with the staff and the care. Got my new eyeglass prescription done quickly and inexpensively.

I really loved all the staff, very helpful.

The entire office was just amazing. The atmosphere was very comfortable even during the Covid 19 crisis! Everything to keep you and the doctors safe. Sanitization before you enter the office and after you leave the office strict covid 19 policy! Staff was just like family you knew forever! And all the latest technology to take care of our vision! I love them 1st time patient by the way!

The actual service was very nice and the associates were professional however once my eye exam was done I was told I had to purchase a pair of bifocals which would be progressive. I was fine with that even though they were more expensive. I decided to take my prescription to another company to compare prices. It was at the other company that they took the time to explain I had OPTIONS, I could either purchase bifocals or just purchase glasses for seeing distance because reading a book is not a problem for me. Lenscrafters did not even explain my eye prescription or my options they just decided for me. I dont think that was the proper way to help me get the best glasses of MY choice. I just think they should talk a little more with the customer about their contact lenses and glasses. I had both done and was told my contacts had to be ordered but was never asked which type I wanted. I actually feel like i made a poor decision choosing Lenscrafters and would not recommend it to friends or family.

He was very courteous. He also explained everything to look for in eyeglasses. Good customer service. Tremaine. Dr. and staff was friendly. Best I ever seen.

My appointment was for 12.00. I wait a hour before they call me

Everyone was friendly. They cleaned before I used the machines. They were very thorough. I felt like I received a good eye exam.

Staff were very friendly and polite. I would recommend you to everyone that I know who are looking for an eye care provider.

The staff in the Florence SC Magnolia Mall were Superbly Professional if I could give 10 stars IIT would yours!!! Ladies were friendly, courteous and very professional in there duties. The Optical physician was very professional very friendly and knowledgeable in his work. My wife I were pleased with the service received and will tell others ********** stars!!!!!!

Very friendly and professional! I was a little late showing up for my appointment and they made me feel like it wasn’t a big deal and they were happy to see me. I loved my doctor!

Everything went fast and efficiently. All staff was very knowledgeable and nice. Thanks

Customer service was amazing, very friendly & outgoing & helpful as well when it comes to questions about glasses.

Everyone was really nice and conscientious about the protocols, Ryan was a sweetheart and the young lady who did my preliminary was awesome

My daughters and I arrived at 11:30 a.m. as walk ins. They needed eye exams, and I had a contact lens follow up visit. We were seen within ten minutes. They both picked out new glasses, and their glasses were ready in less than an hour. Great place with helpful, excellent staff!

My eye exam was good. The staff were pleasant and made sure I had my needs met.

Everyone was professional and courteous!!! Great service!!

Everyone was caring and patient. The receptionist, the technician, and the person that assisted me in choosing a frame. Very knowledgeable and kind.

My exam was the worst that I’ve had there in all the years that I’ve been going there. First off everytime I go there is a new optometrist. Secondly my exam lasted less than 5 mins and I didn’t get my questions answered. I told the doctor that I couldn’t see what he was showing and he just kept going... I believe my right eye prescription is wrong bc it wasn’t done correctly and he didn’t address my questions about it. I asked them to redo it... they made me wait over 3 hours before telling me that the dr refused to redo it. Also they were talking about me and my situation in front of me and other customers and put people who came after me before me. They were unprofessional and this company is unethical.

I was very pleased with my visit. Dr Cronauer was very patient with me in listening to my concerns and explaining my options for contacts as I have not been happy with my previous prescription, by another doctor. He was excellent in explaining my options and answering all of my questions. He is an asset to this practice! I will be recommending to my friends!

Efficient, friendly staff.

The doctor was very precise and listened to my medical history without rushing my exam. I appreciated the staff who all so kind and helpful. I will be returning back.

Everything was great. The doctors .the nurse and everyone treated well.

Great service!!

Dr. Reid & Exam was excellent. However, Magnolia Eye Associates is inside of a Lenscrafters location, and AARP shows a discount for AARP members at Lenscrafters, including a $55 exam, which is not honored at this Lenscrafter location, reason stated was that Magnolia Eye Associates does not have a AARP discount. Then they should have their own facility. The association between Lenscrafter and the eye exam vendor they have contracted with should be consistent. I will be contacting AARP to request that they restate their discount policy for Lenscrafter since the eye exam was not as posted.

The lady that started us was great. The man that helped us not only did an excellent job, he also educated my son to the dangers of blue light. My son is 9, and believes theres no scientific evidence to back up that games and videos are bad for your eyes. The man who waited on us had been doing his job for 30 years, so now my son is convinced. 😁

I saw Dr. Reed for my contact exam. I have been wearing contacts for years now and was slightly frustrated with the fact that they would not just give me the prescription for the contacts. However, I got the exam a week before I was scheduled to move out of state and they were able and willing to make sure I was able to come back in for the contact fit exam before I left. The other Dr that I saw was very professional and very helpful. I would definitely recommend to anyone. The only complaint I have is that I couldnt get my actual prescription same day.

Great experience. Staff exceeded my expectations and was extremely courteous. Physician was great, personable and went over my exam findings with what seemed to be a very caring attitude. There was no rush to get me in and send me on my way. Liked that attention very much. Overall a very positive experience. Thank.

Everyone was professional and practiced proper sanitizing procedures.

I have been getting eye exams from Coastal Grand Eye Associates for years. Always wear the same brand of contacts. For some reason, the doctor today would not give me my prescription for contact lenses. He said nothing about this during or after the exam. When I went to check out, the receptionist said I would have to return to get my contact lens prescription after I put in a pair of the same exact ones I was wearing today. I have never had this happen and I dont understand why he couldnt look at the new pair that I was wearing today. Now, I have to find time in my schedule to return for something ridiculous! I can understand if I was new to contacts or changing brands, but nothing has changed. Im not even a new patient there!

My husband had not had an eye exam in 14 years. We were very pleased and will definitely NOT wait another 14 years. The doctor and support staff was very efficient and professional and I ESPECIALLY like the fact that the doctor took the time to explain everything to me. It not only eased my mind but left me more informed than before.

Courteous, professional and sanitary

Wait time was less than 10 minutes. Staff was professional and explained every step as they went along. i will definitely be back next year and would recommend anyone. Great customer service.

They were so nice. Kind as well as knowledgeable

Dr. Shake and his staff are awesome!! First eye exam ever, so I was a little worried. They answered all of my questions and took the time to explain everything to me. I will definitely return!!!

Great first time experience

Fast, easy, great people!

I am very happy with my appointment today. The doctor was very professional and explained everything very well. I highly recommend!

Dr. DeYoung is the best eye doctor in the history of ever. He is kind and efficient. He knows his stuff! I refuse to see any other eye doctor because Dr. DeYoung is so good. Do your eyes a favor and go see him! Hana and her team on the business side are awesome too! I have an excellent experience every time.

Very friendly and professional. Put my daughter at ease, and the doctor corrected her vision to better than 20/20. Great experience!

Doctor Shake and staff were awesome. They were very professional but also very personable. They took time to explain examination and results.

Amazing customer service all around

Had a 4:15 appointment and it is 5:20 and we are still waiting. No excuses for poor planning. If you can’t see them on time don’t book them.

My experience with Coastal Grand Eye Associates (Florence, SC location) was wonderful! I highly recommend this practice.

The doctor, Dr. Reed, was awesome, as well as the assistant. However, upon checkout, I let the lady know (I do not know her name) that my husband and I both had EyeMed coverage at through our individual employers on which everyone was covered and I would wanted to use his coverage for our appointments. The dress on being that under his, our exams were free and unde mine, they were $25 each. This would have been $100, as our family of 4 was getting exams. She told me that she had already run everyone through my insurance and I would have to pay and get reimbursed.She had done this before she even called me up to the counter. I had never had this issue before when I went to other doctor’s offices. They always confirmed my info before running everything theough. I attributed it to the fact that the doctor was leaving early and they were trying to get out of there, and she jumped the gun. That is fine. Everyone makes mistakes. What I do not appreciate, was that she caught an obvious attitude with me, rolling her eyes, speaking in a condescending tone, etc, when I explained to her that I would not be paying for the exams when I had insurance that allowed me to not do so. I had come there with plans to use my money toward the purchase of eyeglasyat the connected LensCrafters. Also, I was going to order my daughter’s contact lenses. However, after straightening everything out, they just got us out of there and we didn’t get to order them. I felt that I was being punished for her assumption of using a different insurance other than than one that I intended. I am being generous by giving the theee stars. It is for the doctor and his assistant. I am taking two off for the checkout experience and the clerk that completed it.

Great friendly staff☺️

I love Lens Crafters of Florence, but the Independent Optometry Asscoiates (not the Dr) are very unprofessional. Ive been going to this Eye Dr since 2010 and Ive never experienced the poor service as I have recently. Unless new front desk associates are hired, I will not be back. I like the fact that they are open 7 days a week but the associates dont seem to care about upholding a professional image and serviving their patients.

Everyone was kind, courteous, knowledgeable, and very patient. Explained everything in terms relatable. Will definately recommend your services to everyone I know!!! Bravo!! Bravo!!

Awesome from start to finish!

We love going there, everyone is so friendly and perfectional.

Quick and thorough.

Last Saturday I scheduled an eye exam for this Saturday at 5:30. The representative I spoke with at the desk wrote down my information and scheduled the appointment for this Saturday.I asked my very pregnant girlfriend to take me in case my eyes needed to be dilated, but when we arrived early at 5:20 the office was closed. Mind you, the hours are displayed until 6pm today.A representative from LensCrafters told us the office closed after their last appointment. I told her I was the last appointment based off of what I was told last Saturday...The representative apologized again and repetitively told us the office was closed. We rearranged both of our schedules for this supposed 5:30 appointment. Our schedules also run tight because of our child’s due date coming up.I never received a phone call stating my appointment was moved. I don’t think it’s much to ask to be courteous to your patients. This was extremely inconvenient and unprofessional.I wouldn’t recommend this office.

Everyone was very professional and helpful

Everyone was very friendly and took cleaning the machines seriously.

Unprofessional staff. Didn’t run my insurance until I had already been seen and then told me that they couldn’t run it. One of the employees with red hair started getting loud with my mother trying to figure out why they didn’t run my insurance. Told them from the beginning that I had insurance and even put it on the paperwork and they still didn’t not run it to check. Never going back to them!!

The appointment was very quick, the tech and the dr were both very nice and informative.

The service was fast and everyone was friendly.

Great service

Terrific service! Well pleased. :-)

Very helpful!

Satisfied customer!

Doctor was very thorough and professional

Great service

Very friendly staff.

No problems

My visit was amazing the staff is marvelous.