5 stars just because of a specific counselor. Danielle Williams absolutely pulled me up by my boot straps and saved me.. She pushed hope down my throat when I needed it most, cant think of a better person to represent the facility that has the same word in its name. Im still trying.. (sometimes miserably) and have to remind myself to keep swimming near daily, but theres hope, so I think Ill be fine..Picture attached to this review (taken recently) was possible because of her help..There is light but there’s a tunnel to crawl through..There is love, but its misery loves you.There’s still hope, so I think we’ll be fine..In these disastrous times.

I had a great visit. Everyone way kind and helpful. I called them the day before late I. The day , I got a phone call early the next day with a plan to get me seen. 24 hrs later and I feel much better!

Wendy blew me away. When I went to Hope Health as a new patient she was the employee who called my name and I am so glad that she did! She was so enthusiastic and welcoming. During my visit, she was friendly, talkative, and made me feel very comfortable. She was very informative on their programs and mobile app (which by the way is super helpful.) Later she gave me a full tour, and not just a theres that, then over here is this... tour, She gave me a tour like she was selling me a home! She was so excited and lively, she took me to each division, explained what to do when (and if) I needed to go to that division. She also pointed out employees and said go to (NAME) if you need help, theyre the best. During the tour, she spoke to patients almost everyone we passed in the halls. She asked, how are you today?, Did your appointment go well? She even knew who some of the patients were with their masks on! Near the end of my tour, she walked me up to where my appointment was. We talked about each others life events, achievements, struggles, and everything in-between. She made me feel relatable. I have never experienced great service such as hers and it was so unexpected! Thank you, Ms. Wendy, you made my day so brighter, which is tough during times like these. Phenomenal Job!

I had an emergency extraction done by Dr.Toby Wright.I am so relieved with the whole experience. Dr. Wright was extremely calming and obviously excellent at his job. Ellen was excellent as well. Ellen put my mind at ease and informed me of the information that I needed. Thank you very much guys. I think getting an adult treasure chest would help a ton😄 maybe have some bath bombs, spa masks, other cool adult things like that 😎

This location at Pineneedles was beyond amazing, usually I’m waiting hours and I had shots, blood work, ppd test and a physical all done and me and my kids were out within an hour. The staff is extremely friendly, helpful, and the facility is very clean. Best experience I’ve ever had

There are no words to describe the nightmare that dealing with Mary Mitchells office has become. My Elderly mother may not survive a seizure. I have been calling for near a week to get her seizure medication called in. The phamacy has also been requesting. Of course, when I call to complain and they put me through to someone in her office, they act like its brand new. They tell me that theyll take care of it when they Settle in and let me know that I shouldnt wait until the last minute next time. There is no excuse for the incompetence here. There is no communication at Hope Health which poses a real danger to anyone who is a patient.

Three times i called and left messages for Mary in rheumatology to make sure she had received my medical records from my rheumatologist in California. Never received a call back. Then I made an appointment. I wore the Sneeze Shield type face mask after I got in and was doing the processing paperwork. Then I was called back and was going over things in the computer. Towards the end of that the lady called the doctor and explained I was wearing the sneeze shield type face shield guard because I have had a heat stroke when I was younger. I get overheated very easy if theres no moving air and more so if I have a mask on. I get light-headed and nauseous. The doctor refused to see me. They could have saved me a trip if they specified it had to be the cloth type mask

I called after hours and I’m so grateful that ANGEL did a wonderful job. My cousin needed his medication filled as an emergency and she directed us in the right direction. Thank you

No communication skills between departments, had someone leave a voice-mail from about setting up an appointment, when I called the number given, they had no idea what I was talking about, transferred me to my primary doctors office who also had no idea what was going on who then proceeded to just hang up the phone. Completely unprofessional and incompetent people working behind the desk.

We recently had our daughter enrolled with Hope Health, and every single employee we worked with were such caring, gracious people!! We initially worked with Tevin Leary (the New Patient Manager), and he made sure that our daughter was connected with the best physician under her circumstances. Tevin was such a gentleman and SO VERY helpful!We also have our daughter signed up for dental help with Hope again. She has limited income, but the help and assistance Hope has offered so far makes us all feel like royalty that is really cared for. I cant say enough about this organization. :)

Wait times are too long. HopeHealth needs to fix its scheduling.1. When I schedule my check ups, they give me a slip with the time on it. By the time the appointment is close, I get a reminder phone call, and it’s always for a different time.2. When I show up for my appointment, every single time, consistently, I wait no less than 30 min in the waiting room, and then another 30 min in the room to see my provider.I am finding a different provider somewhere. This has been a waste of time every single time. If my appointment is for 8am and I’m not seen until at least 9am, then schedule me for 9.

I have been a patient with HopeHealth for years now. I am satisfied with my primary care physician, and Dentist. For this reason, I continue to stay with Hope Health. However, I am very dissatisfied with the Front Desk Representatives in the front entrance. I had an appointment on 4/6/2021, and that went well. After my appointment was done with, I was told to go downstairs to talk with someone about renewing my sliding scale fee. I spoke with the young lady at the front desk to let them know what I needed, and was told to have a seat and someone will call my in the back to be seen. I sat there waiting for an hour. I realized everyone was packing to leave, walking past me and not one staff member stop to ask had I been seen. Everyone just walked past me looking at me and carrying on conversations as if I didnt matter. I had to finally get up and ask did you guys forget that Im sitting here waiting to be seen. Finally ,The young lady at the front desk went to see what the hold up was, then returned to tell me that everyone had already gone for the day. She asked me to leave my name and number, so that someone in finances could call me back to handle the matter. I have not received a call yet. This is the second time this has happened. I feel as if my time is just as valuable as theirs are, and they have a job to do that was not complete before leaving the facility. I was not valued as a patient in this department, as well as having to leave there and get my medicine from Longs Pharmacy and it not be ready after waiting over an hour. From my experience some of the front desk workers, and staff members were more concerned with complimenting each others attire, being on their cell phones, and clocking out to leave for the day, rather than making sure patients needs were met. I am starting to see more of this happening at this HopeHealth location, and I am very dissatisfied with my visit in this matter.

The receptionist ANITA WAS SOOOO RUDEShe made fun of the way I talk because of my accent. Made me feel horrible and she is so unprofessional

I typically don’t write reviews, however I felt like this one was needed. One of my closest friends referred me to HopeHealth to become a new patient as well as to seek counseling. I was very hesitant at first, but when I walked through that door, everyone was so nice and helpful. Priscilla Ham was the first point of contact and she was such a warm welcome. She asked me if someone was assisting me and she made sure that I got to the right person and to the right place. Then I met Jennifer Nettles and she was so helpful. She walked me through the process of become a new patient and it was smooth and informational. She answered all my questions and made sure I was all squared away before I left her office. HopeHealth even got me in for an appointment the same day! I was very excited about that! I didn’t have to wait an extra week just to get seen! When I came back that same day, I meat Michelle Poston and her staff, and they were such a delight. I really felt like I was heard when I was expressing my concerns, Michelle Poston went above and beyond not only listening and finding solutions, but really made sure that I was comfortable with everything and had multiple options to explore and research. The last person I had an encounter with was Tevin Leary, and he was more than just helpful, he was considerate and compassionate. He made sure that I felt comfortable and ready for the next step in my journey. This experience had to be the best yet concerning doctor visits. I felt like I was handled with care and with genuine hospitality.

Formal the Clemson fans. Mrs Wendy is the best ever.lol

I have to pull forward and wait at this pharmacy for 30 mins consistently after being given a time to pick up meds. I am currently 45 mins into what was supposed to be a 15 min wait for meds that were supposed to be ready when I arrived

Hopehealth care leaves a lot to be desired . I love my primary doctor. But the other doctors have issues mot leaving you waiting for up to two hours after your appointment time , sending letters out with time and date of appointment that when you show up for the appointment they inform you (even though you have it in writing) that your appointment is for another day . Or the doctors come in The room after your long wait and only give you 9 min and then send you on Your way. Customer service is very rude at times and sometimes the people who call to verify your appointment are as well. Hopehealth needs a very big over haul.

Such a wonderful experience at Hope Health today. It was my young adult sons girst visit there. He has Down Syndrome and has never been given so much compassion and respect. Our patient ambassador, Wendy Frierson was top of the line! She was very professional but also very caring in making sure we knew all services available to him. She explained things perfectly and when we left her I felt we had made a friend ! From the time we entered until the time we left we were treated with the utmost care and respect. He was treated by Christie Evans who was also very compassionate and knowledgeable in her field. I feel like weve found home! Five stars for everyone in our path today. I highly recommend such a wonderful medical facility!

Mary Ann Ham was so kind to call me and offer to give me a shot. She is a very compassionate person and made my shot a breeze There was a lady in there and she was scared and Mary Ann made them feel safe The same applied with the second shot - she is a asset to Hope Health

My doctor and the nurses there are very nice and they are all about making you feel comfortable with everything going on and just all around good people.

Its been a long time since Ive been there. Everything is new and different than the last time. Ive been there in 2015 and 2016. Ive moved back in 2021. Now, Im starting to see Doctors at Hope Health. Mrs. Wendy Frierson has been very helpful with me and the service I need. She is so excellent in her job details and fully understand the needs of her clients. Mrs. Wendy Frierson has a beautiful personality and she is good with showing me were I need to go, if I get lost or dont remember something. I can always go to her and she will guide me there. Mrs. Wendy Frierson is wonderful.

Very bad experienceAsk doctor for MRIBecause my knee was swollen from where I fellHe asked me why did I want a MRI that I think I had cancerI went to a orthopedic who said I had a torn meniscus and a fracture from the MRI he orderedI have to see a surgeon next monthAlso his nurse is so rude its unbelievable that she still has a job thereAnd I have been going there for years trying to get help for my legWith no reliefYet

My first time visiting Hope Health and Ms. Wendy Frierson made me feel so welcomed and helped me make a same-day appointment!

My mother used/uses these guys for pain management. They are some sorry excuses for human beings. I work 3rd shift, my mother has no phone, and because I missed their phone call and she missed her appointment as a result they have pulled her off pain medications she has been on for years, cold turkey. Let something happen to her as a result and the lawsuit I file will bury this place, just saying. In fact think Im going to reach out to my lawyer anyway just to see what they have to say about this ordeal.

Wendy (Frierson) was over our pre-registration for new patient. She truly is a gem. Very friendly, outgoing, personable, but yet professional explaining all options HopeHealth has to offer each patient. It was a pleasant visit that went very smoothly. Shes definitely a keeper in our book!! Look forward to seeing her again when we go in for the next appointment, if just to say hello before appt.Thank you, Wendy!Miss Lou and Cherry

Love Love Love Hope Health. Sonja Scott is the best provider ever and deals with every emotion and mood swing i bring her way lol. Loved this place since i became a pt in 2017!

Hope Health has to be THE worst facility we have ever been to. Referrals, orders, prescriptions arent put in continuously. I called one person Nov 3, called 3 people on Nov 13, called 3 people on Nov 18, walked up to the front desk and the woman put in 3 phone encounters on Nov 20. And NO ONE except 1 lady called me back and it was about medicine and now the dizziness went away. My son is 21 and the counselor told him no one is calling me back because hes 21 and he needs to call, but the counselor looked right at me when we came in and he never even spoke to me and told me that. And I left 2 voicemails and a message with the front desk. My son has learning disabilities and communication problems. He doesnt know what to do if his medicines arent called in, referrals arent being sent, questions about billing, etc. No one has even called to explain the policy or why they cant talk to me and I have 2 releases on file. I was told I would definitely receive a call today and I do not have one!

The doctors here are great, wait times could definitely be better. I have at times waited for 3 hours before being seen. The people at the front desk are sweet as can be. But the on call after hours employees could definitely use some work. We were unaware that every hope health was going to be closed today (Wednesday October 7th). We planned to call to have my husbands heart medication refilled, he runs out tomorrow morning and takes this medication more than once a day. The on call operator was extremely rude. We were already stressed out and worrying about getting my husbands medication filled and I expressed that to her. If my husband doesn’t have it filled in time he will end up in the hospital. She had absolutely no sympathy and was very short and rude with me on the phone. The best she could tell me was to call tomorrow and hopefully they can fill it in time or to just take him to the hospital. I was clearly upset and stressed out over this and that was the best she could say. I understand she may not have been able to do anything but she should have had a little sympathy and at least been friendly or acted like she cared. After she told me to take him to the hospital because she couldn’t even put in a note for the doctor or anything at all. She hung up the phone while I was still talking. Highly disappointed over this. We had no way of knowing the office would be closed today and if we had known, this would have been avoided.

SUITE G NEVER ANSWER THE PHONE

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I have been nothing but pleased with the attention the staff and doctors have given me and many of my family members. It is a little hard getting through sometime but always get a call back.

Dr Alan Barret is the best he makes things seem Minuscule.. everyone is always so nice to me when I visit I called my Dr yesterday told him bout an issue an he was able to see me the next day I would say that’s a short notice. He is very helpful

My husband was referred to Hope Health back in January. To this day, we still have not received a phone call ( he has called multiple times) or an appointment date. My husbands regular doctor has called over there as well. Get it together people!!

I only brought my wife for ancapointment, but staff was great and she was taken back immediately. They seem to care.

I had an appointment on December 23 at 7 pm (tonight). I called several times during the day to see if they had a cancellation so I could come earlier. Around 5:10, they called to tell me to come on in immediately so I did. Arrived around 5:30 barely 20 minutes later. It is now 7:24 and I have yet to be seen. In other words, I could have waited til 7 as I have spent an hour and a half sitting in pain in the lobby when I could have just as well sat in pain on my comfortable chair, dry and at home until 7.

I called on 9/10/2020 about information on a test to Dr poston office there was a girl who answered the phone at dr poston office I asked for information and she hanged up on me. This is not the first time this happened I feel that when some blacks have a nice job they treat people like trash. That needs to change

Dr.Hoyle is my doctor at Hope Health. He is really good. He always listens to my problems and then we discuss a solution! His staff are so courteous and always happy! I love Hope Health!

Beautiful facility...but the best thing about this place is the staff. Professional, very friendly and very helpful. You can tell that they love their job and working at Hope Health

My family and I just moved to Florence in Nov 2019. Our ped in Charleston, SC gave us the recommendation to see Dr. Foxworth and raved about how amazing he was. Unfortunately, we havent even been given the chance to see him due to his front office staff, nor will we ever. I went online to fill out the become a patient forum for all three of my children. I later followed up with the office to see if there was anything further I needed to complete in order to schedule my childrens appointments. I was able to speak with one person (I forgot her name), she stated she did not see any information on my children - to give her a few minutes and she would call me right back. As Im sure you can imagine, I never received that call. I called the following day, getting the answering service and then them transferring me to a voicemail. I left a message per usual. Never received a call back. The following week, I still had not heard anything from them. This is also in between me calling multiple times. The whole week went by and still nothing. It is now 1/29/20 - I called and left another voicemail yesterday and still have not heard from anyone. I sincerely hope his front office staff can get their acts together because there is no telling how many potential patients they may have lost due to their lack of customer service abilities.

Hope health seemed like a great place and everyone was so nice, with the exception of Dr. Lisa Lanning Lowther. She demonstrated bias upon our visit, she was rude and condescending, she made a pre judgement and assumed we were junkies and were only trying to get high. The issue was for chronic pain from blood clots for a loved one. I told her I was very offended by her assumptions and her response was sorry you feel that way with a smirk on her face. At that time, I felt it necessary to reintroduce myself by my hard earned title of Doctor as well. Then her tune changed and she became interested in my pedigrees and began the apology tour. She chalked it up to her having a long day. Now keep in mind, this was the first visit and when I told her that she came in the door biased, she replied that it was hard not to. This is only the surface of what happened on our visit, but she did mention she was going to be transferring back to McLeod Health to teach new residents full time in October. Lets hope her unprofessionalism and poor attitude doesnt rub off on them.

Sorry place to keep a Dr..Ive been through 4 to 6 pcp drs andpsych drs when our drs quit and they place new ones without giving patients a warning at all!! I will no longer be giving them my business I warn you all. Once you are on a med regimen they will not help you to keep it

I could barely breath waiting in lab area do to all of the chemicals being used.

The only reason I am giving any star above one is because I got seen fast, but other than that, they did only blood work, which I had to have done again at the emergency room a week later because they didn’t send it over. They didn’t even send the referral to the specialist I plainly needed to see... they were going to mail it to me, despite the fact that I was in a lot of pain. Anyway, today, 9/15/19 I get a bill for the bloodwork that they did on 6/4/18. If I ever have to go to the doctor again, you can bet it won’t be hope health.

Love walking into there and seeing Ms. Ruby Graham. She makes you feel so welcome with her warm smiles and kind words. She makes you feel better about being seen for an appointment. Stop by the desk if your ever feel blue she will truly brighten your spirits.

I have been a patient of Dr. Kozackis for 15 years and she is wonderful. She tells you exactly what is going on with you in a way you can understand. She takes her time with you to make sure you completely understand.Chiropractor, Dr. Hutchinson is one of the best. He makes you feel right at home and explains exactly what he will be doing to try to alleviate your pain. His beside manner in top notch.I highly recommend both of these doctors.

I would write this myself but unfortunately I passed away 2 days after seeing my so called doctor. (I am his mother, speaking for him) I was prescribed 2 extremely potent drugs and 2 days later I had a seizure which led to a months coma in the hospital. Thank you Dr. Barrett for , well nothing. Since now I’m dead. Yes I was an actual patient, feel free to look into. The fact that no one has responded after a week of being posted makes me sick.

The worst doctors office EVER!!! If you are ill and need help DON’T waste your time or your money! You will be sent home feeling the same way you felt when you came in and the doctors take weeks with labs results. So your just really left to die!!! I repeat do not make the mistake of seeing anyone in this office!

Have been here twice now once for me and my husband. The waiting times are very long way after our appt times. The doctors didnt seem to care at all about our well being. I was supposed to have many calls back from the scheduler and still have not got any call backs. All of the people who welcome you when you first walk in are very nice and welcoming tho. Will not be going back to hope health they sure were not any help at all !!

Theyre very nice and friendly folks.

The staff here is amazing the really go out of there way to make you feel like family. The facility has almost everything you would need including a pharmacy and a great deli with daily specials.

Dr Chokshi is the best.. takes time to listen and productive advice given

If I could give less than one star I would. Different provider in every visit. The initial provider was leaving next day had student NP. The provider never came in room. Can you say fraudulent billing?

I have been a patient here for a little over a year & love it. No matter what type of doctor you need you can find it here. In addition to that you can also get all kinds of tests done here as well. I see a pain mgmt doctor, a chiroprator & a counselor. They also have a pharmacy ! I strongly recommend Hope Health for all of your medical needs. You will also find the staff very pleasant & helpful.

I find that Dr. Kunal Patel is a very caring and thoughtful physician. His approach is very comforting and reassuring.After just the first Chiropractic visit I could tell that there were already signs of improvement.

I have been trying for over a week to get someone in their dental department to return a call... this is pathetic. 5 days straight I have called.**Update**Someone finally called me a week before I left town to go on holiday. I had already found someone. They were very kind and gave me their name and personal office number, in case I did not work out with the dentist I had chose instead.

The staff at Hope Health is great.always friendly , professional and couetous.I am a patient of Dr Turner. He is always very thorough and takes the time to listen to any questions and not only answer but explains his answer and the reasoning behind it.I could not be happier with the level of service I receive.THE whole staff deserves a 5+ 🌟 rating.

Good place, impossible to contact by phone to make or cancel an appointment

This place is horrible! Since I’ve been dealing with Hope Health I’ve changed doctors 3 to 4 times! No patient shouldn’t be changing doctors like that! Now they telling me it’s a 45 day wait until the doctor approves a new patient! In the meantime I already been to the hospital 3 times! I can’t stand NONE of the secretary that answers the phone! One lady hang up on me and as usual they always have an attitude! Nobody never calls back I’ve actually been turned away for an appointment ! Then my current/previous doctor doesn’t take nothing I say into consideration! All she does is tell me what I can get OTC in that case I can be my own doctor!

Absolutely love the pediatrics. Dr. Foxworth is great. Wasnt exactly pleased that I took off work and found out my daughters dental appointment was changed. The date was locked in my phone before leaving the receptionist desk.

HopeHealth is a wonderful health care facility. Staff is always friendly and helpful. I see Dr. Lanning and she is AMAZING! She takes the time to listen to your complaints and is extremely knowledgable.

Awful service and rudeness, need to consider patient needs instead of their own, listen to the patients complaints. Not all patients are here for drugs . Stop ignoring them and sending them home critically ill . Which results with them ending up in the hospital or even death.Wake up help your patients, please give Mary Mitchell extra practitioner training. make use of that nice facility instead of letting it go to waste after all those same patients paid for it.

P.A Barrett comes into work at whatever time he feels like it during the summer. Basically this is what his nurse told me today. I had an 8 am appointment, at 9:15 am he still wasnt in the office and I walked out. I have been going to him for years but after today I will not go back. My time is just as valuable as yours.

Give two stars because director of guest experience lied to us (I have evidence) and delayed our time. It was comfortable talked to him, but He’s A man of words and not of deeds.

I have been a patient of Alan Barrett for years and LOVE him and his immediate staff. Today I saw Dominique Speaks for the first time and my experience with her was wonderful as well!

Dr. K is why we are here and why we will stay. Staci is hands down the BEST nurse she has ever had and weve been with Dr. K for 13 years. Weve had a hard year and probably havent been the easiest patients, but weve always been met with kindness, understanding, and honesty. Dr. K is one in a million!

I had an appointment with dr berry in pain manegment..the prescription she wrote for me cost over $1000 to fill.i am low income on the sliding pay scale..when i called the dr to ask them to write something i could afford as I habr no insurence she refused..why write a prescription for someone they can not afford to fill...i waited 2 months to be seen and it did absolutly no good...if you dont have insurence there is no point in comeing here they dont care about you just want to get you in and out...the dr didnt even tell me what inwas being prescibed and when I asked i was told nothing...i wasted a whole day to be seen by the dr just to be prescribed a 2 week supply of med that cost ober $1000 dollars to be filled that I simply cannot afford...whi can afford $1000 dollars out of pocket for 2 weeks of meds..

Time spent is usually always over 2 hours. Was called in for a pill count (which I dont have a problem with) but was told I shouldnt have been because I was never given a controlled substance contract to sign and took 1.5 hour out of work. Phone calls are never returned. Sitting in one of the rooms now and have been here for 1.5 hours and still havent been seen (typical) Currently looking for a new provider. Thankfully my insurance is really good so it shouldnt be too hard. Sad they have such a nice new facility but are so unprofessional.

They are a great health place for low income folks but their call backs are rated 0. They leave no message and when you call back they dont know who had called. PLEASE, either leave a message as there is voice mail availability so we can know who called. When someone is constantly having seizures is imperative to have the chance to talk with the original caller. Sorry about the rant but when a loved is going through this it becomes very aggravating to say the least!!!!

I have been a patient for 5 months with Dr. Barrett who has been very patient and understanding to my needs. He actually listens to what I say. However one of the nurses there[Shala]who is in charge of filing the forms for me to get my pain medicine is not so understanding. I am on disability and have some very serious health issues. All she has to do is contact my insurance company and get the necessary forms approved. For 4 months now she has told me the forms have been approved. Without it I have to pay out of pocket which I cannot afford yet she seems to be very unsympathetic to my needs. After contacting my ins. company I found that she had just contacted them that morning when she had told me the day before that it was approved. Again I had to pay for it myself. I was always courteous to her but when I call she is always rude and short with me. She even hung up on me the last time I spoke with her. A person with that kind of attitude should not be in the medical profession where you are paid to help people.

I would not be where I am today without the help of Dr. Proffer and her nursing staff! I also love all of the sweet ladies at the check in/out windows!! They are so sweet and helpful! I just wish I could remember when my next appts are lol!

I had a tooth extracted recently. It was the type of experience that will make a person not go back to the dentist. Their technique used to administer shots to the gum was barbaric and I had to endure three of them. I had an extraction done a month prior at another facility and didn’t feel any of the injections

I am very pleased with my doctor Deana Freeman she pays attention to my needs and is very quick. I also recently started seeing the dentist doctor Paul Gwengi-Anam and he is AMAZING!!! He has changed my life, he is heaven sent. I was so afraid of the dentist but since Ive met him I lay back with ease. I have referred my whole family lol. Thank you so much.

Compassionate, kind, friendly staff. Excellent quality of care! Love the new building and the extras - valet, lab, x-ray, pharmacy.

My first doctor was so rude and nasty. People are just in the business for the money. They dont care about your health. They will leave you with no hope at all. Its sad but true. Its some doctors who love what they do others who just want the check. This world is just about money.

Thanks to the dentist and Laura Boyington at Hope Health for getting my mom in so efficiently when she had a horrible tooth ache! Laura personally contacted us at 9 pm at night to get my mom in first thing the next morning. Other places were way expensive and longer waits! She was beyond helpful and amazing and we are so grateful. We will definitely tell others! :)

Ongoing issues since day one !!... I would not recommend this place... Find somewhere else.. Doctors and staff are not component. I have Hep C ... Nurse and Doctor stated, it was OK to drink everyday ??

I had been going to Hopehealth for several years. Dr. Page actually saved my life by listening to me and sending me for tests and they found blood clots in my lungs. She left the practice and Dr. Bennett took over. She does not listen to you. After my first (AND ONLY) visit, she put me on anxiety medicine and took me off my Ambien. She mentioned Ambien was habit forming and would not prescribe it to me. I took the axiety medicine along with zquil to help me sleep. She advised if that medicine did not work, go to the pharmacy and have the last prescription filled of Ambian and take that. I told her there was no refill and she argued the fact. After taking the anxiety with zquil ( and it cost more than ambien) I went to get the refill and the pharmacy said there was no prescription on file. I know what worked for me the last year and a half, it is not like I had not tried other sleep aids. If you want a doctor to listen to you, she is not the one. Dont go to her. Like the prior post stated, she thinks people just want drugs when in reality they want a solution.

My personal doctor is Dr. Bingham. A wonderful and very precise care giver. As far as the overall service goes, the staff is very courteous and professional.

They are too big! I prefer a more intimate setting instead of feeling like Im going to a hospital every time I go to the doctor. Nothing is easy and the staff acts uneducated and rude and like they dont want to be there. Go somewhere else unless you dont have a choice. They should have stayed smaller and spaced out.

PhD. Katherine Proctor cut me straight off my medication because I had to reschedule a appointment with Dr. Moody .. Ive been out of work 6 months and now they are cutting me off my needed medication.. This place is racist they not to help a working man.. I will be placing a mal practice suite if I loose my job because the will not give me my required medication.. White people that work dont stand a chance with this place even with proper paperwork and documentation.. So Blacks get all yall can get out of these people..They have no care about you, your life, your well being.. They have just give me trash since Ive started... I had hope they pulled it straight from under me cause Im a white person not a person of color.. Then they had the never to call security. Sorry is not the word for this place.. If you white find another doctor they are truly racist... SORRY MOTHER CLUCKERS!

Was on hold for dentist office for 45 minutes,then told me cant get in until oct/nov. Lady was very rude to me.took picture with husband phone how long I was on hold .

I had a great experience here. I was given info to get on a sliding scale. I saw np Sonya Scott. She was amazing I would recommend her to anyone she followed through on all the problems I was having.

Very awesome experience. My children enjoyed their visits....Thank you all for making it easy....

Hope health has been a blessing to me in many ways Dr Mary Mitchell and Mary Ann Ham have gone above there duties I will refer every one to Hope Health Thanks for being there for me

Recently I was hospitalized for 5 days. I was discharged on a Sun and by Mon morning I was again sick. I called my Dr on Mon, 3 times on Tues and once on Wed. morning. NEVER received a response back and ended up back in the hospital for dehydration. Horrible disregard for patients. Ill never ever seek treatment there again. I was a patient there over 10 years.**I finally got a call back, the day after I made this post** It was not from the Doctor or nurse or anyone that cares about my actual health. It was from the man that handles bad reviews!! Just one more thing to prove they dont care about their patients BUT do care about bad reviews!!!

I see nurse practitioner there. Have been having some issues. But seem like I am not being heard. Went there a couple weeks ago with symptoms and then again this Monday same symptoms was treated like nothing was wrong even as I was there vomiting in office. Two days later ended in ER with dehydration. Call them today only to get just stay hydrated and still have same issues as before. They do not listen just feel all is made up in head even though signs show differently.

The chiropractor Petal is great. But the receptionist sometimes has an attitude and always looks discusted when ever someone is at her desk and is veryyy rushy. Watch out...

The treatment I endured at this place is disgusting. Sonja Scott was my primary care practitioner for almost three years until their true hateful nature showed through. I brought a form from the DMV (state agency) to be filled out by my doctor which simply asks how I identify my gender. Something the prescriber of my gender affirming hormone replacement therapy would know well. She refused to fill it out and did not even explain why. Not only that but coldly sent someone I never met to tell me this after I waited all day. Karen Simmons became very defensive when I asked why then if I could see Ms Scott or anyone I had at least met prior, before I just left empty handed with no explanation. Since I need this form to have the correct gender marker on my license or face constant humiliation. She proceeded to threaten to call security on me even though she was the one who seemed infuriated. I wanted someone in security there myself because by this point I felt very uncomfortable with her tone of voice and level of indignation. Security called the customer service manager to discuss this with me. The customer service manager said they humiliated me needlessly as there was no need for security. This was bigotry and transphobic behavior demonstrated blatantly something I have never seen in a supposedly professional environment! I was floored and they knew I had been without a drivers license since my wallet was lost 3 weeks prior and just didnt care. At my last appointment one week prior to this their nurse talked to me at length about their fiancés genitalia after mentioning mine twice. I am a peaceful and somewhat timid person with people I dont know well so I let it go in favor of focusing on the reason I was there but I was embarrassed. I dont know if this will have an effect but this is not right and people should know. I plan to contact the American civil liberties union as well.

My family sees Dr. Lanning, Dr. Hanna, and Dr. Foxworth. We love all three and the fact that we all get our care in the same building. It is also very helpful that we can be seen on Saturdays when needed.

The doctors and staff were very nice and took time to explain to my 85 year old mother issues concerning her health and diet.

While we live in basic good health, we have found that the facilities, medical staff and support staff are all top-notch and compassionate.

Brenda Thorntom is always friendly (never has an attitude) and professional when I call. Brenda truly listens, always finds a way to make me laugh and provides excellent customer service.

When I see the doctor it is fine but last visit I saw the nurse practioner and she spent 45 minutes telling me they would only deal with two ailments because of time restrictions. Although she spent 45 minutes wasting time complaining about it. I will be checking to make sure I dont get pushed off on her again. Also phone calls are NEVER returned.

This is the third doctor I have had that has quit or left since I became a patient at Hope Health. The nurses will not return your phone calls and the wait time is very long.

They are GREAT with fitting people in to be seen at the last moment, especially children!

Great place for excellent healthcare,Sonja Scott is an amazing health care provider.

My cousion was a patient of Cindy Lawimore back in 2015.She had what Lawimore diagnosed as a boil that was actually was a sweat gland that had swollen...She lanced it and cut three of her artiries under her left armpit...She had to be rush to Mc leod to under go emergency surgery to save her life..She almost bleed to death..She spent three days in the hospital she had to go to womb care doctors because, There was a 2inch hole under her arm..She had to go to physical therapy to learn how to use her arm again...Cindy Lawimore did not follow proper protcols she didnt consult the supervising Doctor,Nor did she had her to sign a consent form for treatment... Now why didnt Hope Health report this Nurse practionor to the Nursing Board every medical professional said,she should have sent my cousin to the Emergency Room and Cindy Lawimore should have been reported to the nursing board.Hope Health fired her without reporting this incident to the nursing board..Now she works at another Doctors office... Hope Health never acknowledged or apologized to her for almost killing her..She has gone through pain and suffering is scar for life..Instead of doing whats right they give Lawimore a clean record to work at another doctor office.. I feel she shouldnt be working as a medical professional she couldnt even do a simple lancing procedure.. All they want is the money they dont care about the health of their patients if they did...Hope Health would have reported her instead letting her off the hook to hurt someone eles..God dont like ugly...My cousin has documents of what happened to her...My thing is what if this happened to them or their family how would they feel...If anything when she went to Hope Health with a friend, she got dirty looks from the Ceo why he mad ??? Hope Health almost killed her and hes mad smh...Thats not Christian like.Except responsibility they should have reported that butcher to the nusing board period..What about the oath do no harm to patients???The statements that i have made is the truth..

Because they get it done they r very polite and nice lov it here

The staff is wonderful. Friendly atmosphere and my doctor is wonderful

Went to this place because they were the only doctors office that had appointments available within two weeks. On the day of my appointment I was trying to discuss my issues to my doctor when I was told there was nothing he could do for me. He then instructed me that I wasnt going to be charged and I could go. As I left I asked for my $20 co pay back. Before receiving that the doctor yelled out from behind the counter that he would only return it if I promised not to come back. Very bad experience and will never return. There is several other great doctors in Florence that have a lot more experience. This place was not booked for a reason and now I see why.