Erica was a rock star. Seriously helped me out of a jam that Ive been stuck in for months with depositing paper checks outside of business hours. Someone at Financial Plus needs to recognize her and give her the biggest raise ever!

I just want to SIMPLY PAY OFF MY LOAN. I called to try to pay over the phone. They don’t take debit mastercard, WHAT? It’s the only card i have. Then they tried telling me to go online & pay it that way. I cant even locate my account number.The biggest hassle for something that should be so simple.Cant take it out of my bank account because who knows why. They have no problem taking out my monthly payments so i don’t get why i cant SIMPLY PAY IT OFF.never again will i loan through this company. DUMB just DUMB.

I have been a member with Financial Plus Credit Union for 8 years now. I have been happy up to a certain point but I have realized that they operate more as a bank than a credit union. I havent been treated like a member and at the end, they were willing to take my money but not offer me any services that credit unions normally offer. Needless to say, I closed my account. Beware.

Mindy Nasser is the sweetest .❤️

Apparently I have been responsible for payments and no one wanted to inform me but did let it affect my credit. The ball was dropped.

This place Practices discrimination very well. They decide who they help and who they dont for sure.

Was a member for five years until I realized the customer service is terrible. Brenda Dery is the reason I am closing out my account. No help from anyone at the bank.. Bye FPCU onto ELGA.

I called to make a loan payment.. Because they change the website…I was told I would have to pay $9 more if paid over the phone…They change the site and the customers have to pay more to make a payment… when all was said and done MEGAN lied to me and I had to pay $10 extra…

They have free pens thats the nicest thing I can say about fpcu

This bank is bad! Cuz they always never take out of my money when holiday is over. They want my money for late fee.

Normally I would give them five out five stars but after today I wish I could give them one. I had to make a phone call to the manager regarding my account and when answered he was extremely rude and unprofessional when I told him the reason for my call he’s response “was okay” like why are you calling what’s your point. Then when I tried to explain that I did in fact make a payment when I told them I would he tried and say I didn’t and that’s why there was a block on my account. Because they didn’t pay attention to the payment that was made then when I asked about putting it in my notes about my next payment he cut me off and continued to say it was every two weeks when in fact it’s either every two weeks or out of one check as long as it equals the agreed amount within the month. After today I can not wait to be done with this bank and will not be recommending this bank to anyone I know. I’m sorry but as long as you’re a manger you should be professional at all times

Outstanding customer service, always friendly and very helpful. Going on 5years now and Ive never had any issues. I will be a member for life. I highly recommend van slyke location to everyone!!

Only giving 1 star because I cant give 0. Customer service is abhorrent and vile. Theres no 24 hour phone number. And when you do speak with them, they have the most unprofessional, horrific attitudes. All in all they employ an incredibly rude and vile staff.

For as long as Ive banking here Ive had good and bad experiences, the tellers most of the time have been short and rude. However went in there yesterday and met one of the nicest people that I have ever met! Cheyenne does an amazing job making people feel welcomed! This place needs more people like herThank you for a great experience Cheyenne

I will be transferring my money here they are Excellent verry helpful

This credit union should be investigating by state attorneys office. My partner and I purchased a pre owned vehicle thru lafantain Buick Cadillac and was told this credit union out of flint would approve a loan for the vehicle. The first problem was that this credit union removes the payment from your account before the payment due date that was our first surprise . Then when we traded the vehicle in for another vehicle at a different dealership and we were so happy not to have them service our loan anymore we used their online payoff to get the balance owed signed all the paperwork and two weeks later find that there was still 105 dollars owed on the loan. now they are hounding my partner day and night and sending several notices that he must pay this or it will be a bad mark on his credit.We will NEVER do business with this credit union again.You need to beware before you use them for any loans!!!

Financial Plus has been a great experince since returning to the Flint are 8 yrs ago.. Nice ans respectful staff...Always smiling....Keep up the great work

Best Credit Union or Bank Ive ever belonged too. I have used Dort Federal, Elga, Huntington, etc and this is the only place I keep coming back too (3 times to be exact lol) I had a car loan through FP and they were awesome, they offered multiple convenient ways to pay the payment. They are super friendly, I love their online mobile app and I havent had one rude representative when speaking with the call center. I dont plan to leave FP again, I finally got my Husband to make the switch because we couldnt stand Dort Federal and how our money kept disappearing from our account! So now I am happy we left DF and are back at FP!

I used to love this place, its where I got my very first accounts and loans. Now though----the more they have expanded their branches and services, the more awful they have become to deal with. Phone hold times are in excess of 30 minutes the last few times Ive called, regardless of time of day. Services have gone severely downhill, accessibility has gone downhill. I kept this bank as my primary even when I moved to California several years ago, thinking since everythings online now it wouldnt matter. But now all my dealings with them are such a pain in the butt, that Ive been seriously considering pulling all my money from them (and probably will soon), which is a shame since Ive been with them so long.

Your automated phone system just doesnt seem good. You have to wait too long or dont get through it all. I think you should have one number talk to an agent to but you dont

Great customer care

Not only have they helped my fiancé but they are great with my kids. I love them like family🙏💕

The worst, I got a check, they said it might take 10 years to clear, wow, fraud department a joke, now they are telling me spend it, but it might not be good, been there a dozen times to be done with it. They blow you off, how can they clear a check and then tell you it might be bad in 10 years, wow, Im changing credit unions real soon,

No problems when I requested a loan. Anna was very helpful.

I have been on the phone holding 3 times in excess of 15 minutes trying to get a live person so I can get my loan payoff information. Sure does speak wonders about this institution! Glad itll be paid off so I dont deal with this place again. On hold person says loans take less than 10 minutes - Yup Ive been on hold way more than that.

Im a long-standing member of this credit union. I have several accounts with different banks and credit unions. These people play with your money, with fees and holding large sums of money for ridiculous periods Of time. They are extremely unhelpful whenever you want to call as well, if you can get through.

Try to get a loan no one called me back denied me call to talk loan officer called back very unpleasant. Been there for 18 years

On hold for 9 minutes after going through the annoying system for 2 min... No one ever answered.

Wouldnt go here, dont post your money 24/7 only when their open. My BANK treats me like family and my money is posted with in an hour of a direct deposit and customer support 24/7 now thats what i call a financial institution thats their for their customers

Having nothing but problems from them will be closing my account soon!

Where I do all of my banking, that should say something.

Awesome