Very disappointed and sadone of my moms fellow inmates just walked into her room and approached her bed, I escorted him out, but what if I wasnt there?another time a patient was calling for help for 30 minutes, I finally went to see if I could help. It appeared that he had vomited on himself while he was sliding out of his wheelchair. I went to find a staff member. She said well there are only 2 of us here, thats not vomit, its his dinnerunderstaffed = neglect and danger

Wonderful Community. Staff is friendly and helpful. If you have a question they always have an answer. Have adapted to the pandemic and have stayed on top of keeping everyone safe and healthy. All vaccinated, made a plan for indoor visits and keeps all family members informed. So happy we decided to move my Dad here, it was the right decision.

My father in law has been at this wonderful facility for over two years. We have been blessed by the staffs kindness and prompt attention to any questions or concerns we may have had. A wonderful environment for dad, the staff always treats the residents as if they were family. Would highly recommend.

This is an excellent facility and community with wonderful, caring and competent staff and management. My family member moved into Brookdale Farmington Hills North about a year and a half ago and - surprisingly! - made an immediate and very positive adjustment. She feels at home there. She enjoys participation in all activities. She has made friends there, which has been crucial over the past year given the restrictions on visitation. That brings me to perhaps the most important thing I have to say in this current public health crisis: it is nothing short of amazing that this facility was able to get ahead of the curve on the COVID-19 pandemic and establish solid infection control practices to minimize the risk to residents and staff. While it is anguishing to not be able to visit, I would much rather know that she is healthy and in an environment that is rigorous about keeping everyone safe. I understand the challenges having been part of the long-term care response because I have been directly involved in the response in Washington State. I know first hand the difference that a robust and consistent infection control program makes - it is plainly a matter of life and death and Brookdale has succeeded. Everyone working at this home is to be commended and supported for their service to the people who live there. If I ever become disabled by dementia, I want to go to a Brookdale home - thats the highest praise I can offer. Final comment for anyone who may read this: dont be dazzled by the chandelier effect of other facilities that may look good, but frankly dont measure up to this one.

My mom couldn’t feed herself coming here. She received an excellent plan to reduce meds and get her cognitive- while the previous place medicated her to stop anxiety. The food is eaten to a clean plate. It is very difficult to have a memory care place work for independence and yet under control. Diane the Director has so many balls to keep in the air with people declining in health- it is amazing their nimble reactions and slowing down issues. Sarah is wonderful at keeping me informed on supplies and my moms desire to call when I can’t personally visit. Renee is the best. She has given my mom a personal hair wash when mom refuses her shower repeatedly. These negative comments are frustrating to read since I have witnessed different.No place can do everything for everyone. All I know is my mom is good. I’m happy.

My grandmother was a resident at Brookdale Farmington Hills in the memory care unit and I would not recommend this facility to anyone or their loved one. There were significant and ongoing billing issues and well as theft that occurred during the time she lived there. The management, corporate, and staff were all dishonest and shouldn’t be trusted to care for vulnerable individuals and their families.She had a necklace and two rings that she never took off and they were both stolen from her while she lived there. The staff and management denied it and said she must have taken them off to bathe, which was untrue. She never took these off to bathe or to sleep. These were not significantly valuable pieces of jewelry, but they were meaningful to her and our family - it was her wedding ring. All of her clothing and shoes also went missing while she lived there and they did little to help locate these items.Her monthly costs changed often and we were consistently being charged for additional items, such as wandering or being near the (locked & alarmed) front door. This was a secure facility for individuals with memory and cognitive disorders who are prone to wander.There are many other reputable residential facilities that are deserving of your trust and money.

The atmosphere is homey and attractive and the staff is warm, gentle and caring. Also, the food is delicious. In addition, the life enrichment staff are wonderful and come up with terrific activities. Finally, the managers are very caring and responsive and the nurses are on top of all the residents health issues. Great place for my loved one! She is loved and we deeply appreciate that!

My mother has been here for almost 2 years and the care has been extraordinary. We have found the staff and management to be caring and approachable. In the first month my mom asked to go home, but now Brookdale feels like home to her.

Nasty place kitchen is nasty and management team suck, you have one guy there that take advantage on some of the clients , notified the director and she had nothing to say ... Trust me,bring your love ones here you will regret it..