Extremely unknowledgeable and this is not the first time an incident like this has happened with this location. I was sent to another to deposit a check, a bank I informed the employee(which has been working there for years) I didnt have an account at and I was still instructed to go there. Im extremely upset and now I cant get in contact with anyone from this location about how to get access to my money.

They always have friendly and efficient service.

This location is decent and the staff are helpful, but I am more impressed by Scott Credit Union in general- the company as a whole. I had a problem with a company continually charging me over draft fees and not wanting to help resolve it even though it was a problem on their end. One call to SCU and the fees were waved and I was met with incredible customer service, understanding and kindness. Ive been banking with them forever and I would recommend them to anyone!

My first checking account almost 20 years. Now I have multiple accounts. Great job 👏

While I was banking with Scott Credit Union, my debt card was stolen and fraudulent transactions were made. It was about $200 worth. I filed a police report. The girl that stole it was arrested and charged. I filed fraud paperwork with the bank. Turned in a copy of the police report to them. I got the money credited back to my account. I ended up later closing my account with them because I moved to a different state and they didn’t have those banks around here. Some time later I noticed Scott Credit Union hit my credit report with a charge off account of $340. I called them up and they tried to tell me I never gave them a police report and never filled out the fraud paperwork which was LIES. I actually had my fiancé with me at the time I filled out all the paperwork. He still lives in the area so I called him to obtain yet another copy of the police report to give to them. I called them and they told me it was past the time frame to claim fraud and there was nothing they could do about it. Well I gave them an ear full and he brought them the paperwork. They reported a 0 balance to the credit bureaus and it is still negatively affecting my credit FIVE YEARS LATER. They promised me they would remove it and they have yet to do so. I’ve waited months and it’s still on there. I will be reporting them to the FCRA. They have damaged my credit score for 5 freakin years over something I had no control over!! Worst bank EVER.

Never had a problem. Most of the bad reviews seem to be either poor planning or irresponsibility on the users side. This credit union isnt some magic organization that will take care of everything for you but they are a great one. Ive never had an issue, the app is great, the web portal is always online, and the people are usually great. Everyone had bad days though. As far as a place to store my wealth, they exceed everywhere else no questions asked.

If I could it would be no stars. Ive was with this bank for over 10 years. The bank reported me for two missed payments. The total in question here was 6 dollars. I was unaware that the charges had been made on my card. I was not contact by phone mail or email until three months after the fact. Once I found out about it I paid off the card (now 45 dollars). I contacted Scott and they were unwilling to drop the charges against me. I was in ranger school for three months, no one was able to contact me while in training. Now we have to do all the loans in my wifes name because I have one report of bad credit against me and we all know how that goes. This credit union is no friend of military.

SCU is a great local bank to have if youre military and use one of the non physical banks. Ive had to get a few emergency loans when I was younger, obviously not good at budgeting then. Other benefits like change depositing are a plus too.

Usually solid service.

On multiple occasions Ive had the unfortunate experience of having to deal with and encounter the worst customer service experience ever! Poor management. Extremely rude and unhelpful and definitely ungrateful of your business. They need to go down the street and visit a couple of their competitors to see what good customer service looks like!

This credit union is pretty good but I cant say Im super impressed. Theres no fees which is great, but ATMS cost money unless you use their debit card regularly, then you can get a small refund. Theres no locations in St louis. Getting a homeowners mortgage through them was a pain in the butt. Online banking and app work well and check deposit is easy that way. No way to deposit cash remotely though.

Got turned away while in line, and then locked the door in my face. Great service, will be closing account.

Used them for 9 years and have never had a problem; excellent service.

Really nice people. Awesome interest on checking account

Great customer service, but fees are sometimes annoying. I would recommend this place, but be sure to get over draft protection, so that you dont bounce a check with a bunch of money setting in your savings account.

Horrible customer service look elsewhere..

I have been all over the world and I dont trust any other bank besides SCU!