The staff was superb and I was finally able to get the results of my COVID test after I asked if it were available. The intake person was lighting fast and very friendly; the medical assistant who actually did the work I needed was also amiable, professional, and extremely competent.The clinic is apparently so understaffed that the wait times are interminable. I finally left after getting my test results, unwilling to wait any longer to see a physician.Thanks for listening,

The service from the office nurses was terrible. I was waiting for 4+ for just a simple neck strain and was hoping to get a PT referral. Luckily, when i was checked i did get a referral so physician wise this place is good. but everything thing else was horrid. not only me, but 15 other people waiting for hours just for simple check ups. very understaffed, and rude as well. i wouldn’t recommend this place to anyone for a walk in. if you need immediate service don’t go! in the last year when i’ve gone, they’re pretty diligent. but that day wasn’t good at all. so, they should definitely fix up the wait times. it’s just simply a hit or miss with thus place, not trustworthy enough.

The place was not busy at all when I arrived. The front desk and intake employees were efficient. But once you go inside its a very slow process. They make you wait a very long time. They are slower than an emergency room.

These folks are awesome! They have been there for myself and my family whenever we needed them. Whether it was my pneumonia (they knew to send me to the hospital) or my recent UTI (they knew all I needed was medication and rest at home with fluids), they handled it all. I highly recommend these folks if your medical problem isnt quite ER level or if you arent sure. They will know and make sure you are taken care of appropriately. Thank you to all the staff and doctors!

This was not my first visit. One reason things dont move at the speed of sound is because each staff person performs in an efficient manner suggesting proper training for his/her position. Much better right than fast.Every staff person I came into contact with was courteous, skilled, and thoroughly professional. Every one.

I arrived at this clinic before it opened thinking it would shorten my wait time; I was definitely way too optimistic. It took about an hour for me to be called in, 2 hours to see the doctor, and almost 3 hours for the visit to be complete. It also did not help that the doctor I saw (Dr. Khan) was the most apathetic doctor Ive ever met. I did not feel like he really listened to my complaints or cared about my opinions. I hope this was just an off day, and this doctors attitude is not the norm for this clinic.

Customer beware!!! This facility charged my daughter $306.00 to administer a rapid COVID test. GO ELSEWHERE so you wont be ripped off.

Thank you so much for being always there. You never disappointed me every time i need help with my sick kids. You are really the best. The staff are very nice,friendly, and welcoming. The service is also great from x-rays when it is needed to lab tests too to prescription. Keep up the wonderful work 👍

Amazing staff from the minute you walk-in. This office really show they care about why you are there - not just another paying customer. The receptionist who checked me in - AMAZING. I was in to see a doctor quickly and walked out with my meds. Love this place!

I went because I had a UTI. I was told after registering to give a urine specimen and leave it in the window in the restroom. After having my vitals taken I was shown to a room. Once there I was asked to provide another specimen because the first one was lost. When I opened the door to put the specimen in it there was my original specimen. Someone could have tainted it or it could have become contaminated. I was asked to do my vitals but I informed the person that those had already been taken. He said well they must not have been entered into the computer. When the Dr. Came in she reviewed my current and past medications. She then confirmed that the initial lab test showed a UTI. She asked which antibiotic I wanted! Then she prescribed one and said to take it 4 times a day. I had taken it previously and felt uncomfortable about the dosage so on Monday I contacted my Dr. She told me to take it 2 times a day. Then 5 days later I was called and told that I wouldnt be getting the results of the culture because there wasnt enough urine to get a sample for the culture. Unbelievable! 2 bottles and it took 5 days to let me know that they couldnt do the culture. I do not feel like I should be charged for my visit. Not one thing was done without it being messed up. My family lives in Fairfax and I can only hope that they never have to use this facility.

Long wait (2.5 hours), Dr and nurse couldnt be bothered to introduce themselves. I got the care I needed, but customer service is minimal. When I left the exam room briefly to use the restroom, they had put another patient in my room!

While it was extremely crowded, I appreciated that they have late hours. Once registered they stay open until all registered individuals are seen. They have a pharmacy which is nice that you don’t have to get your prescription filled elsewhere The staff was amazing and highly recommend this facility

I’ve gone here several times for various issues and have always been pleased with the quality of service and kindness and professionalism of the doctors. depending on the time you go, you can expect to wait in the room a bit before being seen, but each time i have gone the care i received made up for it. the doctors are thorough and have always taken me seriously. thank you!

Ok this place has gone down and I’m sorry I get it’s busy and low staff, but what you like today was incredibly wrong! I told you that I didn’t have my phone and to call my moms phone as I left my home. You made is wait 2 hours in the car when I can barely walk and my mom can in twice asking for updates. We decided to give up and go home to grab my phone as I did need it for work…. Now she asked at 4pm and they said I was next, 40min later we leave! When I get to my home and see the time frames of these missed calls 😤😤😤 the fact when I called back and said I had to wait on something completely on you with no apology is beyond rude! I’m going to the ER and if this is serious enough I’m going to get a lawyer to Sue this place bc Blood leaking out of me and making me wait for 2 hours to call a phone number I told you not to it’s really messed up! Never again!

For minor problems such as strep throat or a sprained ankle, patient first is a great place to go. For literally anything more complex, go anywhere else. Because you will wait there for an hour for them to go ... We dont know, go to the ER! Like they have done to me many times.

On Saturday morning, I noticed a bright red rash on my arm inside my elbow. By 9:00pm it had doubled in size and the whole area was red. I decided to go to Patient first and Im glad that I did. They processed me right away and was able to see a PA within 30 minutes. He prescribed an antibiotic and by the Monday morning the infection was clearly smaller. Thank you - without your quick diagnosis and treatment, I dont want to think what my arm might look like now. I wouldnt hesitate to go back and I would highly recommend Patient First to family and friends.

I will first start off by saying the staff was awesome. This review is fully for the scam Patient First is running. I went in for a rapid covid test and I was three 3 hours. I was not able to leave or get my results without seeing the doctor. I know this is so they can bill for the test and seeing a doctor. I waited 2 hours for my test then I waited an hour to see the doctor for him to tell me my test was Negative.

They sent me a bill for my visits and it said in the bill that they were going to submit my claim to my insurances within 60 days of my visits. I called them to discuss my bill and because it had not been 60 days yet and they were already billing me. Ive found out that some places do that so that they can collect money for the same services from the insurance companies and the patients too. Someone told me they were going to submit my claim to my insurances and to ignore the bill. Some time later, they sent me another bill that includes a late fee and a threat to send me to a collection agency. The services I received are covered by my insurances 100%. I called Patient First today 6 times to discuss my bill. No one answers. I called the front desk. No one answered. It is amazing that theyre trying to collect money from me and I am not able to discuss my bill. I thought this place was an honest place. I had to be at work and couldnt keep being on the phone again and again without getting anyone to pick up the phone. I wasted a lot of time when I called them 6 times and was on hold. I dont know what Ill do but I cant pay the bill they sent me. I chose to visit this place because it accepts my two insurances.

Waited 4 hours to get one lab test done. Friendly staff but they need a better system

Diverse staff made me feel comfortable. Staff was helpful and nice. They have warm blankets that you can ask for if youre feeling cold!

It takes extremely long time; I had to wait almost 1 hr to be called and then 45 min to be seen by the doctor. The doctor was good and quick though

Should be called PROFIT FIRST instead of patient first.If you have a balance with them they will require you to initiate a payment plan BEFORE seeing you.If you’re in collections, interest and collection fees will be applied.I was astounded to learn this so I’m providing awareness.My son’s collection amount was well under 300 dollars at principle and was refused service until he initiated a payment plan on a bill over 300 dollars.

This is the best experience I have ever had at a doctors office in my lifetime. I was seen in a timely manner. The staff are pleasant and knowledgeable. The doctor, Dr Starina Jose, listened to my concerns and was very responsive to my needs. She was very competent, and precise. I will definitely recommend this location to anyone seeking urgent care.

Extremely long wait. But even that would have been okay.They lie and claim that they can’t do the covid test with out an office visit. When pressed about it they said they would but won’t do the raid test.They are trying to make the most money they can. Don’t go hereJust my opinion

The was a wait but that was expected considering were in a pandemic and Fairfax is a fairly dense populated area. Ben helped me and was extremely professional and kind I appreciate their hard work and dedication in these hectic times

So kind and respectful. Definitely the best experience I’ve had at a place like this. Staff was very helpful. A bit of a long wait but sometimes that can’t be helped. If I ever need to I will be back.

Ample parking, waiting room was also inviting, the paint color schemes on the wall were not that dark and dreary clinic/hospital look. Staff was courteous professional and helpful. I was in and out in an hour and a half, four stiches. Now thats record time. I really appreciate how big a deal with the financial end of things as well, billing insurance and then paying the co-pay later. all in all it was affordable to the point that I could have paid out of pocket

Dr.Tran and the staff at this particular patient first have a great way about themselves that make patients feel comfortable amidst obvious hurdles during the pandemic. I would make Dr. Tran my Primary if possible !

If you have things to do with your day like go to class or work or maybe anything at all, I’d recommend getting here immediately when they open so you’re the first one in. Nothing “patient first” or “urgent care” about waiting 4 hours to get your forehead stitched up and 3 hours to get the stitches out a few days later. Will be seeking help elsewhere in the future.

I was here for Covid 19 testing. I checked in at 7 pm and completed my paper work. I got called back 45 minutes later and put me in room to do swab test (rapid testing) The result usually available in 30 minutes. I waited almost an hour in the room. No one bothered to come and let me know the result. I had to leave. The doctor and or the nurse did not call me to let me know the result. I called next day and stoped by to do the lab test. They said I have to start over all again because I’m not in their system anymore and need to do the registration. That doesn’t make any sense. I was there yesterday and registered and completed all my paperwork. All they need to just take another swab and send to lab. It would take only 5 minutes. The nurse told me the lab result would take 4-5 days. I would rather go to cvs and get lab results in 1-2 days.

They left me in the patient room for 2 hours (forgot about me for 1 hr due to shift change) and then i didnt see my doctor for another 45-60 min. i was in for a simple school physical and showed the doctor my forms, he did a lot of tests that weren’t necessary or required. at the time i did not know so i trusted my medical professional doctor to help me. it was one of the worst experiences at a medical center ive had. this was not my first time there, my other visits went decently but this one was horrible.

Just wait. I came here at 6. Now is 9. I am still waiting. Do you know the reason why every room has a charger? You should stay here for so long!!!

Is incredible how long have to wait to see the doctor, I bring my sister because she has back pain and now is 45 minutes in the room and nobody come to see her and when I ask about what time the doctor can see her they said sorry we have two more patients before you so you has to wait more time!!! This is the four time that happened in my family when I can see the stuff walking around to do nothing.

Whenever I come to the Fairfax location not only are they super professional, but also very friendly and do a thorough job.I have nothing but wonderful things to say about the men and women who work at this great spot! I’m usually in and out and feel like they actually care about the work they do as opposed to just seeing you because they have to.5/5 would recommend easily!

The staffs were really great and patient, including the non-medical front desk staffs. Had a wonderful experience. Went with a lot of pain from sinusitis. The doctor and nurses treated me with compassion.

Good place for quick emergencies..

Worst experience ever, I have gone to Patient First for 4 yrs and the staff and Drs have been really good to us until today. The receptionist and Drs decided not to see my brother even though he was in pain and only because I wasnt his mother, Im his sister a 30yr old who has bring him from the past 4 yrs. In this difficult times is really sad to see care providers like them these facility shouldnt be call Patient First 😪😔🙏

Wait, wait and wait. First time I was here, I waited 2 hours. After the visit, I received a letter apologizing for the waiting time.I trusted them and I returned here today and guess what? More 2 hours waiting. I think I will hold my pain and look other provider because I’m tired of waiting.

Worst patient care i’ve ever been to. I got here at 5:30 and it’s 9:52 and I still haven’t been seen by a doctor. There are people everywhere coughing (obviously with COVID)… This is their testing system? To clog up waiting rooms and have doctors see patients for COVID tests? I’m so confused. I’m getting anxiety that i’m sick because their safety precautions are awful.

Everyone is super personable and the time it takes to be seen, both by the nurse for prep, and doctor is always minimal. I was in and out quickly. Though there are one or two urgent care places closer to home, I always go to this one because I know the service is fantastic.

I received excellent treatment for the injuries I received when I fell at home. Dr. Khan treated my wounded left forearm with skill and was very clear to me about how to continue treating it at home. I strongly recommend Patient First!

Employees here dont care in any way. Worst medical service Ive ever seen.

I got there at 5 pm and I didn’t see a doctor for over an hour. I think it is ridiculous to run a Patient First and have only 2 doctors working in the entire place. The parking lot is always packed so the demand for more staff is obvious.

I’ve waited over 3 hours to get a strep test in the middle of the day on a Wednesday. They are extremely slow and can’t give any estimate on how long I will have to wait. They are very understaffed and don’t have near enough rooms. This is the worst patient first experience I’ve ever had.

Great people, good service, nice follow-ups.

Friendly, helpful staff; convenient location; minimal wait time.

Very impressive, efficient, very clean, and Quick!I did not have to make an appointment and got tested right away.I just got the result Negative today and I was extremely happy- Good Friday!Please do not get panic even if you got tested Positive.Take a break, relax, eat, sleep, and Repeat!If you need to take a test, just go there and talk to the doctors, nurses, and staffs who are very friendly and efficient!God Bless USA and everyone around the world!

Do not go here for Covid test. A complete scam.

Ive had good and bad experiences here. The bad experiences have mostly revolved around long wait times. They get you signed in and sitting in a room in the back pretty quick but then you can be sat in there for ages with no one checking in on you. I probably wouldnt mind so much if someone just came in to let me know about how much longer it would be or if I knew at sign in what the approximate wait time would be. After waiting most of my lunch break today I had to walk out because I couldnt wait anymore. If I knew at check in that the wait could be 45 minutes to an hour I could make a decision to either come back later or, if it was more pressing, seek care elsewhere. After sitting there 45 minutes I wasnt really sure they even knew I was there.I wouldnt rule them out completely because the location is convenient but I dont think Id use them as my go-to care provider.

My husband and I have both gone here a couple times and it really is a great facility. The waiting area is very big and able to keep social distance. Each time, everyone there has been very friendly and helpful. Really love that they have an on-site pharmacy to get any meds they prescribe you right there. Absolutely recommend.

Every Patient First location including this one has the worst wait time ever. The last one I waited 3-4 hours just to get a covid test. This one Im waiting 2hours when theyve told me I only had less than 5 people waiting. People are relatively nice- they just either need more staff or a better system for something like this.

Good hours, nice facilities, friendly well organized staff, but, there was a serious problem the last two times I went. I was not seen by a physician, only a PA who did not consult with a physician. This is unacceptable as I was coming in for an actual diagnosis, not a simple follow-up.

Why would you charge people for useless information. I came in seeking psychiatric evaluation. Instead you guys checked my vitals, left me in a room for 30 minutes only to have a doctor come in(whos name is on NONE of my paperwork), listen to me for all of 30 seconds and then tell me that I needed to get an evaluation elsewhere. The phone number and location that he recommended were also entirely incorrect. I appreciate knowing what my weight and blood pressure was but it wasnt worth 130 dollars.

Was very pleased with my entire visit from check in to check out. All the staff was very nice, professional, and had great bedside manner! I will definitely go back if ever needed!Joleen W

Easy pretty quick and everyone was super nice and very efficient

My first time at Patient First was 5 stars even during this Covid-19 epidemic. Smooth check in and brief wait to see a doctor. Left with prescription and headed home. Doesn’t get much easier than that. Will definitely visit again when needed.

Excellent nurses, doctors, front staff. Thank you for taking care of your patients with so much care, kindness and attention.

I was very pleased with my visit today. From the quick check-in, to the thorough Doctor appointment, it was a pleasant visit. My pain was addressed properly and a great referral was given if needed. I highly recommend Patient First. Ill definitely visit again instead of the ER if I can control it.

Walking in to patient first is a guarantee. They always help and attend to your needs. It is just the waiting period that is long

Very efficient, professional. Great experience.

I came here to get my injury checked at 6:20pm. When I came inside, there were quite a few people in the waiting room. However, by the time I was checked in at 6:48pm most people either left or been taken inside. The medical assistant took me in and was very short with me. I waited about 20 minutes before someone came to take my x-Ray. After that it took a whole hour before the doctor came to see me. I finally left at 8:24pm. Didn’t think I would be spending my whole evening here.

Very clean place. Thank you for opening late. This benefits a lot of people. Thank you so much.

There was no one in the waiting room so I was in and out of there (even with an X-ray) in under an hour. My check in staff member was speedy and efficient. Nurse and X-ray tech were as well. Doctor / PA was explanatory and kind. Answered all my questions and had recommendations for care. I love coming to this urgent care center over others because of its size, speediness and staff.

Excellent health care service:I was in contact with a relative who got tested positive with COVID-19 soon after our get together (asymptotic). The only place I could get a test on Christmas Eve was Patient First. I was pleasantly surprised with number of healthcare staff and how quickly I got processed and tested. Their easy online access to results is pretty impressive too.

Sat in the waiting room for two hours. still waiting

Doctors/Nurses at Patient First - Fairfax were great, very professional and experts at their service. However, on the service delivery aspect-- Lab Report Activation Code not shared on first visit. How will the patient know they need to get a code unless they are informed. Now we have to register with the Third Party Lab or go to the center again to get the activation code / physical copy of the report, which is a waste of our time. This can be improved if new patients are oriented about these procedures prior to the lab tests. In the time of COVID, we are being exposed two times, which can be easily avoided if information is shared prior to lab visits. Hope this feedback is useful.

The waiting time in the exam room from technician to physician could be improved just slightly.

I have patient first as my primary for my insurance and Dr. Tran and Dr. Heggi are the best people in the whole place. I only come in anymore when one of them is working. I have had a few miserable visits but not when they are there. No one else in my family will go there unless they are there. Wish all employees were like them.

Amazing. Quick, courteous, to the point. Thank you very much

Dr Tran was very good. And I think he should be the one every patient should meet for their visit.

Easy check in process. Staff is nice. You can get a medicine on site.

I was treated at Patient First a few days ago and was very satisfied with the treatment I received and the staffs professionalism. Everyone I came in contact with was very courteous, caring and professional. I had to have stitches on a deep cut my finger. Doctor Lee did a superb job and just two days later the wound is healing very well. The facility is bright and welcoming. I would recommend Patient First to my friends and relatives.

It was overall a good experience from start to end. less wait time and area seemed clean and maintained. everyone was wearing mask and friendly at reception. The result came in quickly within 3 days of visit

They claim that you can walk in for the antibody test. They don’t mention you have to pay for an office visit to get the test. They charged me and my wife $270 dollars to get an antibody test. We saw the physician for less than 15 seconds. Absolutely terrible. 15 seconds for $270 is the same as paying $64,000 per hour.

Customer service and MA really great, unfortunately physician Monsurul Khan was rude, and don’t know how to treat patients, really disappointed. I have been visit this patient first due to local location and had great experience on the past visit. Except the one recent visit was horrible. He needs to improve and treat patients well, welcome them. When I was telling what I need and pain I had, he was talking non-related things and saying are you sure, if I m not sure what’s going on with my body, I wouldn’t go doctor.

Ive been here once so far and everything was great. Smooth and quick check-in, nice and professional staff, Decent size facility for urgent care, clean and well maintained. In-house services such as x-ray, lab and pharmacy. I certainly dont wish to go there again (no offense but nobody wants to be sick!) but if I have to, I wish it will be as good experience as the first time.

I took my mother there for high blood pressure medicine, because she is stuck here in the US for several months. My first two visits were great, both the female doctors took good care of my mother. On my third follow up visit, Dr. Monsurul H. Khan made us wait almost 2 hours just to tell us to come back later, because their blood test machine was down.He told us to leave and pay, when he did nothing. He did not even check my mothers blood pressure. The nurse was the only one who measured my mothers blood pressure, but Dr. Khan didnt double check it. He basically did not do anything. On our first two visits, both female doctors double checked everything and asked us questions to better understanding my mothers problem. I bought my mother an omron series 10 blood pressure machine to check her blood pressure everyday. I was not happy with Dr. Khan for making us wait almost two hours and just told us to come back another time and paid, and then he argued back at me for telling us we were told to come back for blood pressure check only, and all the home blood pressure machine is not accurate. He did not even measure himself and tried to tell us to leave less than a minute of seeing us. Dr. Khan is a horrible doctor.

This is a very great facility with a reasonable wait time and very respectful staff.

I was seen very quickly, was omitted inside right before closing hours and it was very much appreciated!

Pleased with overall attentive care.

My technician was excellent, fast, polite, efficient, expert. The attending doctor was also superb.

A fantastic group of people who made my visit painless all around. I’m so grateful to them all. I was waiting less than 5 minutes at any point in my visit and I walked out with everything I needed to be feeling better. Mary, who was at the front desk, soothed any anxiety I had and was absolutely professional and incredibly kind. Also, they were incredibly prepared to pay extra attention to safety surrounding COVID-19 and made me feel very safe about my visit.

This was my first experience at to one of your centers and I have to say that I am extremely impressed; although I can’t say that I’d like to return if I ever need to I will most definitely return and recommend anyone that needs medical care to you guys

Worst wait time ever.Can’t imagine if someone who seriously in pain then need to wait for a couple hours for treatment especially the little ones. Please improve your services or you might need more staff to address the problem.

Each person I engaged with at Patient First - from the person I spoke with on the phone while waiting in my car, to the person who administered my COVID test, to the doctor who saw me- was exemplar in kindness and just in general lovely to work with! I would 10/10 recommend Patient First to anyone who needs a COVID test or medical care in general.

Overall, a very pleasant experience. They had more onsite testing than I had expected.

I really enjoyed this place! I accidentally scheduled a COVID test for the wrong day and showed up in the wrong day, and after telling them that I accidentally scheduled for the wrong day, they still took me in. Got my results as negative in 2 days, which was really quick! I am very happy about the experience!

Excellent service. Prompt attention.

My parents had great treatment. Easy, fast and safe.

I am 5 months pregnant and have been very sick since Christmas. Id intended on trying to ride things out, thinking what I have was just a virus/upper respiratory infection and knowing I could only do so much since Im pregnant. However, my conditions worsened so I called ahead to a few urgent care facilities in my area to find out whether theyd allow me to come in if I was pregnant and needed a cheat x-ray.Patient First - Fairfax said this was possible, but they also told me there were 5 people ahead of me at that time and that it could be about a 2-hr wait. I decided to go there because I didnt want to have a $200 hospital ER copay. From the time I arrived at Patient First, the level of care from each staff member was wonderful. I told them my symptoms, and had a chest x-ray taken (which I was reassured by my doctor, a mother of 4, was pretty safe at this stage of my pregnancy, and explained how they would only get my chest, blocking my stomach).The tech was very careful to block my stomach and back from the x-ray for my babys sake, which I appreciated. The x-ray confirmed pneumonia, which surprisingly gave me some peace of mind because now I could be properly treated and make sure my baby was ok. After the x-ray, I had a breathing treatment done (my doctor brought me a warmed blanket) to bring my oxygen level back up because the blockage in my chest was causing me to wheeze.Overall, I felt very taken care of. The care I received from the time I arrived until I left was great and my doctor made me feel at ease. I would definitely recommend Patient First - Fairfax!

Went in for a COVID test and they took 2 hours to discharge me. The staff was very kind but they took way too long. I rather take my chances with death and illness than return here for treatment

Everything was great! The facility was clean, the staff friendly, knowledgeable and professional. Id recommend

Lovely staff. Professional, respectful, competent, and effective. They also had excellent covid protocols.

Pathetic place they neglect you and give you wrong exrays. Waited 5 hrs and they forgot to give me a brace which I had to remind them and were rude showing me attitude that we are busy. I would not recommend them at all.

Excellent patient care much better than Fairfax Inova emergency room

I would give 0 stars if possible. I woke up this morning to a collections notice on Credit Karma. So I called over to Patient First to see why I have a collections notice. They said that almost a year and a half ago(1/8/19) I went to their facility and recently was charged $150 almost two years later... The solution is that I need to call back in 90 days to see if anything has changed while they do their research. Meanwhile my credit takes a hit for that period of time when I have done absolutely nothing wrong. Paid my co-pay as instructed, paid my prescription as instructed but still I owe $150 for some odd reason that they need 90 days to research... in conclusion, do me a favor and dont visit here.

Great service, short wait time.

Everyone was very nice, accommodating and quick with everything they needed to do. Thanks to Brandon for all his help!

They are great! Wonderful client services from the minute you walk in the door and get checked in to meeting with the medical staff. Have recommended to family and friends who now go here too!

Prompt, efficient, polite and knowledgeable staff. Quick and easy.