REI is outdoor sports, biking climbing, backpacking, etc. membership store. The selection of gear they sell will not satisfy a serious climber or bicyclist but is good for the weekend crowd and great for beginners. The people who work in the store are universally wonderful. Some things are overpriced but the sales can be good. I always try to support the local climbing store over REI when I can.

Bought a Townie bike (flat foot) on understanding they would fit it to me (small female), on pick up was told at bike shop they had no knowledge of Townies flat foot technology, wanted me on tip-toes. I left without the bike, very sad and disappointed.

Comment for REI in general. Can we just put the footwear inventory out on the floor? Like every other store that sells shoes. Very little value added, waiting my turn in the COVID era, to be allowed into the footwear area, while an associate who is a canoe expert tells me that theyre out of size 11. I can do this on my own

REI is the best of the best when it comes to camping and outdoors accessories, and the Eugene location definitely lives up to the brand. Once youre inside, the building is two-storied and gives off a rustic vibe that almost makes you feel like youre already outdoors. Its fun to come here just to browse around and explore the store.

I had such a great time shopping at REI. All the employees I talked with were kind and knowledgeable. Miseal, Erin, and the lady from the shoe department (whose name I cant remember) were easy to talk to and made me feel very comfortable. I cant wait to shop there again!

Just had the worst experience at this store ever! Wanted to get help with fitting a backpack, walked around the area for over 30 minutes and didnt even get acknowledged buy the adsociate there, then once we did all he could say was well all our packs are here as he left for break. Had good luck at this store in the past, but after this we may not be back and we are members.

Always love going to REI. The store is always clean and the employees are some of the friendliest people around!

Great people and products. Just bought a new bike and got to spend plenty of time with one of their full time mechanics asking questions and learning a few tricks for making adjustments as needed. Cant wait to try it out and plan to spend a LOT of time riding this summer.

I came in today to purchase a new pair of running shoes. I was greeted at the door by a store associate and helped immediately. Although they didnt have the shoes I came to see, I was informed that they have a selection of other shoes directly comparable to the ones I was looking for. The saleswoman whos name I cant recall at the moment was very friendly, patient and informative. We were able to find me a pair of shoes that fit perfectly both in size and per application. Im very happy with my experience and Im excited to become a member what with the sales and used selections they have too. I really appreciate the small town atmosphere unlike the usual big box stores. I definitely will be shopping here again.

The staff is almost too friendly. Very helpful people with an awesome inventory of pretty much everything outdoors

We really liked this R.E.I.My wife needed a rain coat for the Oregon weather we got ourselves into. They had an amazing selection of top quality jackets. A lot were serious $$$ but they had a bunch of brands that were in our price range.They were really nice jackets double and triple layered. Unfortunately they didnt have the color she wanted but they did a great job of recommending a variety of types and styles.The customer service is fantastic at this store.Other than the clothing they had a great selection of whatever you could need for camping, off-roading, kayaking, etc.It makes sense why they do so well in Oregon!

I’ve been coming here for gear for years and years and not once have I had a bad experience. Super knowledgeable and friendly staff.

I was the first customer in the door this morning, got what I needed and was in-line immediately. There was one person checking out and a line of 6 people behind me.I waited for 15 minutes before someone came to check me out. I get things happen but they need more employees ready to check out. It’s never taken that long before with a line of 20. Also, give those guys some coffee on REI, it’s 10 am and they looked so tired they could barely function. I recommend Eugene’s own BNF Yerba Mate on tap. 😂

I love REI… I’m especially impressed because a man was sitting outside the store controlling the line in the numbers that were going in and out, because of the pandemicAnd two older women walked in with A younger woman, and he said “hey guys go on in“… And I walked in after them and nicely said to him “those aren’t guys“… And instead of getting defensive, or justifying it saying it’s “gender neutral“… He said “that’s a good point“...Instead of getting defensive…

I tried to get the same pair of shoes at Cabelas and REI neither place had them but REI offered to order them and ship them directly to my house Ive always liked REI

Woohoo HOKA trail shoes sold here got some cool work shoes nice employees ty.

Was looking for some replacement strap clips for my fire gear, after trying several different places, REI had exactly what I needed!!

All of the employees were extremely helpful and I was able to find exactly what I came for easily my only gripe is there stuff isnt very cost-effective. Items are super cool though

Loving the way our Eugene REI is handling social distancing! My trip was made easy and even the short wait outside was not bad! Especially because the crew attempted to connect with every shopper and kept it light and fun while we waited. Once inside I saw Employees still engaging customers while making it look easy to observe social distancing. I received great advice from the employees on shoes and saw great examples of customer service in all the departments. My experience was great and I really appreciated the upbeat atmosphere.

Smaller store, helpful staff. Homeless camp across the street, so lock your car.

Everything you need for fun in the outdoors. The people that work there are very helpful and full of knowledge

This location sports a wonderful selection of gear* and is a great source of regional information, inspiration and hydration systems.* backpacks, bikes, clothes, shoes, kayaks, go pros, sleeping bags, good gift ideas and so much more.

Should be the first and only store for outdoor recreation, fitness, and active apparel. A personal favorite of mine - and many of my friends. Check out their clearance rack for killer deals! Also they stand behind their products and offer a liberal return policy. All friendly, knowledge staff, like Rue!

Efficient handling of covid protocols. Staff super helpful.

Was not allowed in the store with my two year old Granddaughter because she did not have a mask. Would prefer a more family friendly shopping experience. I’ll be looking for locally owned businesses to support.

Buy with confidence, you can return anything here. They are good about keeping customer capacity regulated so you might need to wait in line outside. But the staff is very helpful.

Waiting in line, socially distant, chatting with the friendly employee counting people and controlling entry, checking mask compliance, etc. Clean store, as always, well marked for traffic control and proper entry into various departments. Helpful employees and respectful customers made the shopping experience as enjoyable as possible.

Short wait to get into the store because COVID-19 but once inside it was the great service we all expect from REI.I was in need of shoes, because of the social distancing they were only allowing 2 customers in the shoe department at a time.After a short wait I was served by McKenna, a wonderful young lady with great patience. After several tries we finally found the perfect shoe.Even with COVID the staff were all attentive and courteous. Thank you.

Excellent, knowledgeable staff, quality products, and great deals

Always a great place to browse, learn and buy recreational gear

Helpful knowledgeable staff, thank you!

As always, REI never fails to disappoint. After a recent trip to the William O. Douglas Wilderness, I found my pack wasnt fitting quite properly, so I loaded it up and took it my local REI in Eugene. The attendant was so helpful in making adjustments and weight distribution suggestions. I wore it around the store for the befter part of 2 hours while we finished our shopping. What a delight!

Smaller store, selection is limited, and I rarely go here anymore.

The service providers were extremely helpful and friendly

Excellent customer service in every department I looked. I was offered assistance, given fantastic advice and feedback. I love this store and will keep coming back time and time again.

Well organized during this pandemic. Felt very comfortable shopping. Very friendly and constantly sanitized.

Pleasant and helpful staff. During this pandemic, they are limiting customers inside the store because the space is rather small. So you might have to wait in line to get in as I did. But once inside, it is not over crowded, and is pretty easy to maintain distance between shoppers. I was looking for shoelaces, which they had. The salesperson went to get a selection of laces for me to look at and choose from as the area near the laces was busy. So helpful! I saw several members of the staff doing cleaning.

I know what to expect at REI. And Ive frequented the Eugene location enough to know not to expect it here. For the most part Ive found this store to have inattentive employees, especially in the shoe department. You need to do your research and know exactly what it is you want, as the staff here is just not up for helping you if you have a lot of questions about different products or finding anything specifically tailored to your needs.I will typically go to the stores in Salem or the Portland area when I need something from REI because Ive found the experience and product selection there to be so much better and I almost always get the help I need. Not here.

Retail sales personnel were knowledgeable and friendly

Bought my first road bike here and it’s amazing! The bike team there is great and were super helpful in helping me pick the best bike for me!

This store is great, really cool outdoorsy interior, great quality of products and a wide selection of outdoor gear! It is a bit spend but you get what you pay for.

Very organized to the current Covid-19 precautions. Greeter at the door that explained all the adaptive measures. I was looking to try on different backpacks. My frame is a little different since Breast Cancer tx. I found the perfect fit and was assisted approximately from a safe distance. Very good experience!

I really stand behind rei, just not the staff and management there. They didnt care to help me with my problem with a product. They just tell me youre just out of luck. I really shop for everything here before anywhere! I will considered a different store moving forward!

Jordan was a big help with shoes.

Found out that REI was open for in store visits and went in to get a pack and get fitted. The gentleman that helped me accomplished the task of helping me fit a new pack, however he acted like he had something far better to do. I get it, the whole Covid pandemic sucks the motivation out of retail. But seriously, I was about to buy a 300 dollar backpack and about 200 dollars in other gear in one trip. At least make me feel like you appreciate me not buying from a different retailer. Didnt end up buying a backpack for my buddy and instead decided to go elsewhere.

Excellent selection! First time goimg in, cant wait to return for more shoppi g!

The staff were so amazing. The first went i to the back and found a couple backpacks for me to look at. Every time we passed a staff member they said hi and were so friendly. Great experience!

Great staff, helpful and friendly. 100% covid safe

Very bad store has its own entry rules that NO other stores in Eugene I visited had due to China flu B.S. I have been Rei shopper since 1974. Never again ! Would Not Recommend

If I could give no stars I would. I am disgusted at the behavior of the employees. I will never ever shop there again.....I want a refund on my membership the experience I had today

Absolutely awful experience. CLOSE YOUR DOORS! Stand in line to get in then only two people can shop for shoes at a time. NEVER AGAIN will I shop with you. Waste of MY time! I would leave a negative stars of i could.

Absolutely unacceptable. Terrible customer service from every employee that I came in contact with. The gentleman keeping track of occupancy was snippy and kept making rude comments about not knowing exactly what I was looking for. Understanding that you couldn’t try anything on, I wanted to buy a pair of sunglasses and needed an employee to get them out of the case and had three different people tell me that I wasn’t allowed to try them on and yelled at me to get back and give them six feet of space, the cashier asked if I needed a bag for my ten or so small items and I said yes to which she sneered that it was wasteful and rolled her eyes. There are tactful ways to communicate with people and this wasn’t it. I work in the service industry and understand that the pandemic has put extra stress on those in retail but this was next level. Down right rude and uncalled for attitudes from all staff. Never spending my money here again.

Takin good care of customers during Covid-19.

I came this store to pick up stuff which i ordered in REI online. LIke other people said, this place seems to need more staff. But store staff are very quick and friendly. It is not so crowded so it is very easy to look around.

Overpriced great quality.

Rei has one of the best bike shops in Eugene oregon

You cant buy anything here without them contacting the police and accusing you of stealing it until you show them the receipt and they check the video. If you want to have a stress free hike, I would avoid this place and not make any last minute purchases here.

Its a nice looking store. Seemed a bit understaffed. The one person working shoes had great customer service but couldnt help everyone who needed help. There was a bit of a wait at the register as well. For such high priced items, one would expect a little higher level of service.

This place is annoying now with covid—especially this guy named Rosy. They get mad at you for 6 ft and mask slips. Consider yourself screwed if you go here. Long lines. Shop local !

The REI employees were especially helpful.

They have camping supplies. I bought some.

Good stuff. Pricey but worth it.

For an avid hiker and outdoorsman like myself there simply is no where else better suited to shop for outdoor gear. This store has unparalleled inventory and is equipped for any outdoor adventure you could imagine.

Very helpful employees

Its a solid place for outdoor gear and employees are always very helpful. Be prepared for retail prices, though.

Crashed my bike and bent the crank. They took the bike right in and repaired my bike and the cost was under $40. They were great.

I showed my granddaughter a bunk bed set that I was going to get for her and her brother after she had come back from the hospital.She loved it and I was ready to purchase.I also found a bed for myself and was going to look for one for my daughter.We all sleep on pallets on the floor.She was so excited because she had to go to the hospital for 1 more procedure,but her reward would be the bunk beds.I just so happened to check my account for a different reason and saw that REI had taken away over $2000 in credit available.I now only had a little over $100.I cant get her a bed.I now have to tell my granddaughter that she can not have a bed.I am sick and have been unable to leave the house , so I have been depending on the card to live until Im well. But now theres nothing.REI also negatively affected my credit score by doing this.The overall credit you have based on how much you have used helps determine a large part of your score. So while I was over $2000 away from my credit limit, now I am only a little over $100 away.NEVER DEAL WITH REI. WHAT THEY DID WAS SHADY AND UNDERHANDED.HAD I ACTUALLY BEEN TRAVELING AS PLANNED THIS WOULD HAVE BEEN EVEN MORE DEVISTATING .THEY DID THIS WITHOUT PRIOR NOTICE AND WILL NOT REVERSE IT.DO NOT DEAL WITH REI

While a bit smaller than other REI stores I have been to, the staff is true to the REI standard of knowledgeable, helpful and friendly. Its not the cheapest outdoor gear supply store but one of the best for quality goods and service. Shop their sales and get the best of both worlds. A great option for beginners to experts for quality equipment and clothing. One of the few places locally that stock size 14 and larger in their boots and shoes.

I experienced the best customer service EVER at REI in Eugene Oregon. I received personal attentive service from Kelli and Sarah. Kelli understood my foot issues and fitted me with proper hiking shoe. I love them. They fit so well and give me a great deal of support; I feel like running in them. Sarah assisted me with finding the best backpack for my size. Looking forward to my next visit.Thanks so much.A happy camper,Sheila

The service at this location is great, the employees arent overly helpful allowing a person to browse undisturbed. Picked up a new packtowl since my old one (9years) has seen better days. The store has been rearranged, worth a look if you havent been in for a while.

Good job with social distancing, crowd control.Friendly service

Were looking for a specific item - rain jacket with a zip out liner. None in stock. So it was disappointing, but the young man who helped was very nice.

Been to this location twice and it seems like you have to go out of your way to find help. I notice I wasn’t the only one with this problem. I would of gave a one star but some of the people that were given help by an employee had a lot of information and advice on products.

I am giving it this review simply because this is a very pricey place to shop. You could definitely get better deals on Amazon or other places. But they do take good care of this store and there is a very wide selection. Great staff as well.

REI is my favorite store wherever I go throughout the United States. The Eugene Oregon store is no exception. You can always shop there, get great service, all the employees are positive smiling and have a great product knowledge. For example yesterday I had my bicycle serviced buy Bicycle Guy and Bicycle Girl. I hope Bicycle Girl is not offended because I dont know her real first name. However as always they gave me great service, Great smiles, Great product knowledge and a great repair.

REI is really the best place to go if youre looking for sporting gear. They sell everything from mountain bikes to water filters. There are great discounts and really nice staff.I highly recommend becoming a member: within a week I got a discount that payed for 90% of the membership fee. You also get to go to talks from REI employees for free with the membership.Overall, I think REI does a great job of supporting sports with their talks, donations (a percentage of the membership fee goes to non profits like the Disciples of Dirt), and equipment.

Very friendly and cooperative customer service!

A fantastic local co-op with real benefits to membership. Excellent selection of very high quality outdoor sports gear. I would highly recommend!

A comprehensive selection of outdoor gear. Best to be a member and get those rewards year after year. $20 for life is unprecedented. Most products very good quality. Cycling options are limited but thats what a bike shop is for!

Great place to shop. Very satisfied

Great sales people

Friend and helpful. Didnt blink when I tried on 6 pair of boots in 2 sizes each! Helped me learn how to fit a day pack, and even pick socks and gloves. Then said come back if things dont work! Love this place!

Exceptional cycling department. Went in this morning for assistance with my Kinetic stationary cycling station and a gentleman in the repair department provided me with the part I needed within moments. A young salesperson (lady) was exceptional with explaining the cycling rear flasher functions along with the high quality metal tire pump I purchased. A great team to have waiting on someone in need of help! Thank you for your wonderful service!

Good quality gear.

Super nice people but didnt have the stock that their website said they did in the store and wouldnt price match the item so I guess they didnt need my business. Stores like this will be going out of business since they dont price match and cant keep their stock updated. Sorry for the bad review but survival of the fittest

Totally tricked out by all things REI for decades now! Always current with technologies and materials, REI offers the finest quality selection and value per dollar. All guaranteed! Expertise and staff experience endlessly wise and insightful ... always use my REI card and love getting that year-end kickback! My membership is an investment in health and adventure and my travels are forever ensured by my fun and frequent stops at my local REI as well as the store locations on the road!

Even with the pandemic it was quick getting in and out.

Very cool adventure store. Inspires to get out into nature and offers all the stuff you need to do it. They have hiking, camping, climbing, biking, and general outdoor gear. It is a member owned co-op, so they do pressure you a bit to buy in to the co-op if you are just walking around. Some REI stores have a rock wall in them, this one does not.

Took my road bike in yesterday to have the wheels worked on and have new brake pads installed on the rear wheel. This was a Friday on a hot day and a very busy day for rei. The mechanic who took my bike was super friendly and very genuine. He said my bike would be ready Monday. I got a call on Saturday that I missed😐 but he was smart enough to give me an email. He was so easy to work with and definitely needs the credit. I forget his name but he was an older gentlemen. I will recommend him over any bike shop in town....no hassle. I will be back in there again.

I loved that co-op when i got back into biking and running around 2006-8... i think getting the return @ the end of the year made me spend more. bike jerseys, socks, mountain bike shoes, winter gloves, tires, rain jacket, bike messenger bags, thermal ankle length cycling tights, winter road bike tires, chain oil. then i would just take the refund and buy a bike chain online. i still have some of that stuff as its held up reasonably well. always helpful staff too.

Very kind.

The store is nice. It is one of the smaller REI restores Ive been in but the staff and inventory/variety make up for that. Parking is a bit of a hassel as the parking is across the street and a small lot (dont bring a full size pick up).

Outdoor/adventure lifestyle, this is the place to gear up!

Quality gear and service for any outdoor adventure. Can be expensive but there are frequent sales and 20% off any one item events which can create bargain. I love Shopping at REI. Very helpful staff too.

This store is my happy place. Been shopping here for years. Always leave in a better mood, even after spending a large chunk of change. They are a very knowledgeable and helpful staff.

Amazing as always. I had a very smooth exchange experience. These folks are great.

The Eugene store is not very useful for climbing gear. They either dont have the selection or are out of stock. This location is good if youre looking for fashion shoes or clothing. Not a store for serious mountaineering. Better to head to Backcountrygear.

The employees are very nice and also extremely knowledge able. I highly recommend is your just getting into something and are looking for advice also if you need something right away

REI is great. When we bought a go pro there we had some great help. I love REI. There employees are very helpful keep it up!

Very friendly and knowledgeable staff. Excellent selection of backpacking and outdoor products and they stand by what they sell. Top drawer!