The Government needs to Look at these People! Ive been on opioids for MONTHS! Because they cant schedule me for a 15 min injection. Understaffed but your meds will be filled on time!

The staff is always friendly and professional. Dr. Thomas has gone above and beyond to help my with my on-going hip and back issued. I would recommend Trii-state Pain Institute to anyone who needs help.

My mother has been paralyzed for over 30 years, Since coming to Erie there has been nothing but issues getting her a pain doctor, She was sent to tristate Dr.KO (who was excellent) after nearly Dying in rehab @ Millcreek Hospital. She is 73 has heart issues a severed spinal cord and cancer, needless to say Detox or withdrawals are not and option anymore. When Dr. Ko left, we were advised that we would need to go to another practice, not a problem at first ..... we requested records sent and a list referrals which we received. The issues began when her refill came up , a few days after we got our letter. The refill was for half the number of pills she is normally prescribed ( not enough to get her to her referral appt), which then led to them needing to write an additional one, this raised an insurance flag which delayed filling again. They then scheduled an in person appt for her so they could refill her rx, which they cancelled later that week. My mom went to the hospital for her withdrawal symptoms. Tri state delayed calling us back and gave no apology for the mistake. Finally we got the script and were looking forward to going to another office. When we arrived at our new Drs They said they never received the records from the previous hospital and we would need to reschedule (the appt was a month or so out). When I called to explain this to Tri state they said they would only fill enough to the appt (which was great), but when we got to the pharmacy Dr. Thomas ( who has never seen nor spoken to my mom) Changed her rx to half her daily dose (BID from QID). This is very dangerous in an elderly patient with heart issues, high blood pressure as well as neuro disorders. When I called them about this the Nurses agreed and said they would have the prescription corrected but that was not done in a timely fashion and again my mother ended up in the ER. When I called to talk to nurse I got he voice mail during which I explained the events that have been leading to my frustration and at the very least that the office call my mothers PCP to have them fill her rx until she could be seen by the new Dr. That I felt that they were causing my mother harm by neglecting to handle this process correctly and they should be filling her rxs until she sees the new Dr. I got a very nasty call back from Dr. Thomas who was funnily enough inaudible e except for the fact that I heard do not call back. The staff acts as if my mother is a pill seeker and not a legitimate patient, she was PA herself before her injury and we are all medical professionals in this house, The mistake made was their inability to treat each patient fairly and with respect, I know many of their clients and can safely say they receive more meds than my mom with far less ailments, and receive far more respect. tough break for tristate, the laws only go so far in their favor, when it comes to endangering a patient and willful neglect that leads to further injury, hospitalization or death. She tried taper alternative meds and detox, all were deemed medically inappropriate. What is with Dr. Thomas providing excess for some and none to others? There should be an investigation done

Dr Thomas and the Tri-State Institute are excellent! Dr Thomas saw what was wrong with me, eased my pain and pointed me in the right direction for surgery! EXCELLENT!!!!!

Dr Thomas is the best. He is the only one that I trust to do my injections. I wish that he accept my new insurance ,because I only trust him and his office.

My husband has been suffering for 5 months with chronic back pain. We finally turned to Dr. Ma. I can’t even begin to say enough fantastic things about this man. Never have we ever had the incredible care that we have received from any health care professional. Dr. Ma is efficient, professional, personable and it is obvious that he truly cares about each and every one of his patients. We will forever be grateful for having received his care.

Something is wrong with this place. One visit Dr Thomas is patient and eager to help and the next he’ll come in the office for 2 minutes, not listen, and hand you your things to rush you out the door. It seems they are eager to order expensive tests and treatments and if you decline they lose interest. Also if your pain doesn’t stem from a bulging disc they don’t seem to want to help. Dr Ma and Thomas will ask you a question but then interrupt and answer over you. The only reason for 3 stars is because Dr Thomas does give great shots in the spine. The MERSA problem was a fluke. He really is great- it’s a gift.

I have called 3 days in a row for prescription refill and nothing has been sent and i leave my number and dont get a return call back just dont understand the office for no call back. Unprofessional seams to me

I have been in pain for over a year and finally my family made me take time away from work to get checked out. Dr Ma is very serious just like myself. Dr Ma gets down to the root of pain and treats quickly. He even personally called me after a treatment, excellent Doctor who I very much trust and will recommend.

This place has helped my husband so very much. Dr. Ma is very caring and understands the pain my husband has. I like how they drug test people so people cant abuse pain medicine. Thank you to all of the staff in office and the surgical floor. Very friendly 😊

Dr Thomas and his staff have been nothing but caring and helpful. I have been a patient for 15 or more years. He is a good man.Update have not slept for months as my arms were going numb at night. Saw him yesterday and slept for the first time in months. Dr Thomas is the best at what he does. I did not feel anything during the procedure. I can not say in words how much he has helped me through the years...

Dr. Thomas and the PAs are wonderful. They are compassionate and really care about managing your pain. The staff, however, is mostly the opposite. They interrupt you when talking, act like they dont want to be working and generally dont care about the patients. There are a few nice ones but the majority are miserable and really shouldnt be working with people.

Great staff and Doctors that make sure you get the care you need. In my case they make sure I do not become dependent on my meds. My spinal cord stimulator works wonders. Everyone has a smile. I have been coming here for over 10 years, I have bone on bone in my spine but the staff makes it manageable.

Wacko. Never looked at my history. Never discussed my condition or concerns. Jumped to conclusions about my past prescription history. Ive had 4 major foot surgeries in the last two years that required pain meds each time with refills. Unfortunately the same doctor (PA) in the practice didnt always send the script in. Because of this, my history lists different names as prescribers. Dumb **** printed out my prescription history as if I was doctor shopping.

I went to Dr Thomas for a consult as to different pain control options. It was a Saturday and there was no one in the waiting room. The receptionist/RN stated after reading my info “Oh, I see my daughter works with you”This is a HIPPA Violation! This, of course, was not how I wanted this consult to start. Upon Dr Thomas entering the exam room I started to get a weird vibe from him based on his tone and responses. For the next 15 mins he went in and out of the exam room my guess is that he called the pharmacy to check on my status. He then started to question me heavily as to whether I had “enough pills” to last me the weekend. I said yes, what’s that got to do with it. I stated “I am not here for more or new medications why are you treating this way?”truly believe he thought I was “doctor shopping” He was the MOST UNPROFESSIONAL physician I have EVER encountered. Do NOT RECOMMEND!

I have been a patient at Tri State Pain for going on 5 years now. Dr. Thomas and Physician Assistant Aaron Kleps have taken care of me every step of the way. Before living in PA I had several neurosurgeons and pain management doctors who ran spinal cord stimulators through me. Dr. Thomas ran the 3rd and final stimulator that provides enough relief on a daily basis for me to function like a normal person. Dr. Thomas is by far the best at running the wires under your skin. He is exceptionally good at it. As for Aaron, I look forward to visiting with him every two months during the state mandated routine visits. He treats me as a person, not as a patient. He is concerned about whats going on in my life and if there is anything he can do to help. He isnt arrogant and will look things up if he doesnt know the answer. We figure things out together and I greatly appreciate it.The reason for 4 stars is the office staff and nurses seem stressed and overwhelmed more times than not. Although, I can only imagine the kinds of ridiculous patients that they have to deal with on a daily basis. It has to wear them down.If youre in need of pain management services I highly recommend Tri-State Pain Institute.

Never again..what I experienced there I would not wish on my enemies. I never met the doctor hisself. But the key to there office is injections. You refuse that you will suffer with pain. I have suffered since I became a patient. He may be a good doctor to the ones he choose to see. But thanks Loretta the nurse for doing all you could..I do not recommend this office to anyone.

Great staff! Wish I didnt have to go but glad of the staff to make it easier.

Dr Thomas is great! Sometimes it is hard to get in to see him but it is worth the wait!

I have been coming here for about 5 years now and I thought it was time to make my review. I absolutely love everyone here. My doctor, Heather Szymczak, is wonderful. She takes her time with me and we work together on whats best for me and my health. I have never had a problem with anyone there, all very sweet and helpful.Thank you Tri-Tri-State Pain for treating me like a person. Someone with ligitament pain issues, some seen and some unseen. Please dont ever change.

What an amazing facility. Dr. Diefenbach is easy to talk to and his experience and surgical skills are phenomenal. His staff is professional. Stacey, the RN in the recovery room, was amazing... so helpful and compassionate. Aaron Kleps, PA is top notch and knows a great deal about pain management. Patient care is their top priority. Extremely convenient .... One stop shopping: PT/Water PT, durable medical equipment in the basement, CT/MRI/Xrays and doctor offices on the first floor, O/R on the top floor. The design of this pain institute has been well thought out... Kudos to Dr. Diefenbach and your staff... TY all!

Excellent Dr. To the point. Most relief Ive had was when I was seeing him. Im in Florida now. Drs here dont even compare to his skills!

I have been going to dr Thomas for 10 years he and his staff are wonderfull They are the best

Dr Thomas and his staff are wonderful.When I started going to him I got so much relief I am terrified of needle but hes so good that you dont even feel it.I am so great full for Dr Thomas I can walk and get around so much better!

The staff at this office is amazing, nurses promptly return calls, and when I called once in severe pain I was seen the same day for Toradol shot. I was hesitant about ESI, but I finally decided to go with it. Im glad I did, for me it was a total life changer and I can enjoy being a mom and a runner and do it all pain free. Dr. Thomas - thank you, thank you, thank you!!!!!!!!!

He was rude and not compassionate. He was on his phone and didnt listen to me. I was in severe pain bc I had fell and he said you look over mediated . I started to explain and he cut me off and said your meds are not being upped, I got upset bc he didnt even say maybe we should run any testing. I said test my urine and you will

I went here for over a year. I only ever seen the doc once. I felt pressed to get injections. When I complained about ulcers from one of the meds I was told it wont get better till i quit my job. Very unprofessional response. I also didnt like paying to see an assistant and not the doc.

Dr. Thomas and his staff are great

The doctors and physician assistant that I have been dealing with for years have always been very kind and considerate, they seem to really care about my problems

I accompanied my friend to Dr. Thomas office. I was very alarmed by his comments, actions and remarks that were of a very inappropriate manner. He needs to polish his bed side manner to say the least.

Everyone very professional and work well together to help manage my pain!!

My appointment

They are very professional and kind.

Nice doctors