So done with Aspen Dental. They are lying about confirming appointments. I never received emails, text messages or phone calls to confirm appointment. And then you show up , they say it’s cancelled because you never confirmed.

This place is such a joke!My husband had wisdom teeth pulled, and this is the cheapest place with our insurance to go to. So they said with his insurance it would be only $700 out of pocket. My husband paid the $700 before his operation. We get there the day of the surgery they ask for an additional $100 on top of which we did not know why. Whatever, we paid the hundred dollars had the surgery done everything went well. A couple months later we get a bill from Aspen dental saying we owe them $1800. I called the Epping office with questions about the bill and the lady told me on the phone that they don’t submit The explanation of benefits over to the insurance , we were supposed to. Aren’t these people in the billing department getting paid for doing that? So I called the insurance, And they told me I needed to send them the explanation of benefits and that they would get right on it. I called a different Aspen dental and talk to a very nice lady who has way more helpful than the people in Epping. She told me that Aspen dental in Epping entered the insurance information incorrectly which made the insurance company deny the claim. Isn’t that nice that Aspen dental cannot call us back and let us know the insurance denied and/ or verify the information? She said that since I called the insurance and submitted the bill over to them that it showed up in the computer that it pending now. Only time will tell now what our actual bill will be from everything but still, what a huge inconvenience for this. I haven’t even gotten a call back from a message I left with questions about the bill. I would not recommend anyone to go to this place. They also did not seem very clean when I had went for a visit previously. These people seem very shady, they even told a family member that they needed for different teeth pulled and then when they went to a different dentist for a second opinion they said you absolutely did not need those teeth pulled. The only reason this got two stars is because your staff is polite.

I’ve been had the ability to go to the dentist in a while. Due to my employer giving me time off. Went in for my first cleaning. Very friendly staff would definitely recommend. Hope with Covid the practices they’re still stay pretty busy. Keep up the good work thanks again!

Honestly I would give this office zero stars. BEWARE had my first exam and was told I had 2 cavities that needed filling ( exact quote from dentist) “ I can already stick the probe down into the cavities “ and then told I needed full mouth deep cleaning and root scaling to treat periodontal disease. I have always had exceptionally healthy teeth, but hadn’t been to a dentist since pre-Covid so ok . Had to call 3 times to get estimate. Finally get an estimate the day before the procedure was quoted almost 800$ after insurance just for cleaning, then another 109$ for fillings. Being a relatively educated person I decided to seek a second opinion. Went to Dr. Moon in Rochester NH ( amazing) and thank god I did I have zero cavities and only one small area that requires a deep cleaning. Total cost 129.00$ . I almost had 700$ worth of unnecessary dental work. Aspen Dental should be shut down. I fully plan on reporting them to the NH Dental Board. Shameful

The Epping Aspen Dental was immaculate, friendly and a pleasure!I have never used the term in conjunction with a dental visit! but this was a first! From the minute I walked in the door I was greeted with smiles and kindness! Each person that approached me from the Xray Tech, the Hygienist, Dr. Daza were incredible; friendly and so informative and kind!Thank you so much for giving me confidence and a smile at the dentist, again!

I hadnt been to the dentists in quite some time as my dentists left practice. I was able to sign up with Aspen Dental online and get in. It was a quick process. All the new patient forms were available to be completed online and getting a quick appointment was easy.I was able to get an appointment within a week. Soon, I was getting all of my x-rays and getting my first evaluation. Now, I already have a treatment plan in place and already scheduled for a cleaning.Easy, quick, painless. Very nice!

I made an appointment at Aspen because I was told it was quick, convenient and easy. When I showed up for appointment I called to check in and was told that I had been called twice and voicemails had been left on my phone informing me my appointment needed to be rescheduled. I did not recall receiving any calls, voicemails, or text regarding this. I immediately checked my missed calls, voicemails, and texts to see if I had missed anything. There were no missed calls or voicemails. I confirmed with the person that she had my phone number and double checked theirs, re checked my missed calls and messages nothing. The person insisted she had personally left a voicemail on my phone. I don’t know what the confusion was but if they had called my phone it I would certainly have a missed call or message. Overall it was not easy, quick, or convenient.

Great visit. Staff was very helpful. Hard to believe I dont mind going to the dentist. Highly recommend your office.

The receptionist was extremely rude, belittling, and obnoxious. By far the rudest person I have had the displeasure of dealing with on the phone in a long time. Even if I misunderstood something there was no need to be as rude as she was and it was uncalled for.

All the women: Dr. Daza, Kaylee, Savannah, Fairlight and Suzy, were very friendly, welcoming, gentle and professional. Im so glad that I decided to give them a chance. I have absolutely no regrets and highly, highly recommend these women and this clinic to everyone.

Aspen has the most up to date equipment to use and are very through in their treatment for cleaning, X-ray treatment, and explanation about the patients needs. I was impressed about that. They were very generous with their samples and I learned I had a condition no dentist ever told me about before.However, the day after I had a cleaning and Xray there I had a big sore on the roof of my mouth and the other side of my mouth hurt some when i chewed. Dont know what caused that.

The place has amazing staff but the dentist and office manager is rude. I came here wanting to swap to this dental office for all of my visits. (Clear about that from the beginning) They put me in a disgusting room with paint falling off the wall and the tools they used were beat up, looked rusty and dirty. (I cleaned the mirror off when no one was in the room) and the ancient dental chair had a VERY dirty monitor mounted to it.. I sat in the room for two hours total and did not even get the service I scheduled. I went in for a cleaning and consult to pull a tooth. I spent those two hours and only got X-rays and the dentist told me I had 30 cavities...? (Second consultation at another place told me 3) after sitting in the chair for an hour the office manager sat me down and put a ~$7000 estimate to fix my teeth.. I was not going to do that after that experience.. I would go somewhere else but I need a tooth pulled ASAP. I will definitely not be back after this..

Absolutely worst experience.Went in for a filling a few months ago and it fell out while I was driving home. I called the office back to let them know what had happened and they told me it would be a few days for me to get back in. Luckily I was able to be squeezed in same day. Had a different dentist fix my tooth, however, that filling also fell out. I went to another dentist to have this checked out and was notified that they had drilled way too close to the root pulp and a root canal was recommended. After talking to the Epping office again, they informed me that they were only going to refund me for the filling and not fix my tooth or provide any more assistance on the matter. The office manager was abhorrently rude during our conversation. I’m still fighting for them to fix this problem. Not a single patient should have to pay for their mistake.Stay far away from this office.Update: Was supposed to receive a call from higher ups to resolve problem. Never received a phone call. Still fighting for them to fix their mess.

No long wait times, professional staff members, assistants and dentists.

Excellent staff, very friendly and helpful. Highly recommend

Very nice and efficient. Dr Kim is the best! Thank you to all the staff for being so friendly and understanding.

Had an appointment for 10:00. After waiting outside on the sidewalk 30 minutes for a room to be “emptied and cleaned ...oh and if you’d like to make another appointment...” how totally rude. My time is valuable and to wait for how much longer??? The front desk did not have the decency to apologize or give me an update after 10 minutes of waiting. No Thank you. I’m going to a different dentist

Going to a new dentist can be a difficult thing to do but am glad that I did. Everyone involved was very pleasant and professional and helped lead to a relaxed visit. Also, the doctor that examined me explained more to me in the first two minutes than my previous doctor did in my last three visits.

Courtney is very professional and does a great job! She is very gentle and take the time to explain everything you need to know.I felt safe attending my appointment despite Covid.

Friendly knowledgeable thank you

BEWARE! Im never going back.Went there for an x-ray and quick exam. The techs were friendly but the dentist seemed very rushed. He reviewed my x-rays and informed me that ALL of my fillings have to be re-filled. Despite my fillings being only 0 yrs - 8 years old, he said ALL have to be fixed, and on top of that, he counted numerous cavities as well. In total, he told me I had 20 re-fills & cavities. 20!?! I knew that was an absolute joke. I have sensitive teeth and chronic pulpitis. Dental work is not easy for my body to undergo.The health of my teeth was obviously not their priority. I was handed the $5,300+ estimate. Of course I went elsewhere. I went and saw a different dentist office. They took x-rays. This other dentist told me I had 4 teeth needing work. 4. Not 20.In my personal experience, Aspen Dental is driven by money and nothing else. Obviously their only concern is your wallet; not your health. Dont become a victim. Go elsewhere.

I have to say that the personable care I receive at every appointment is the best.Courtney did the best 6 month cleaning I have ever had in my 68yrs.

The dental pros are friendly and competent. My newly cleaned teeth look great!

I went to go in for a tooth pain I’ve been having for a couple of weeks. I asked to have it looked at and when I went in they told me that I needed a filling on a different tooth. That tooth wasn’t my problem. They completely ignored my whole reason for going to them. If anything, they made that tooth feel worse. Next day I had to call and make an appointment somewhere else that actually cared about my ACTUAL problem. Thanks for nothing.

Called and made an appointment to have a tooth pulled. I told them how much pain I was in because of an exposed nerve. I was given an appointment the next day in Epping NH at 4pm. I arrived the next day at 350pm. I sat in the waiting room until 5 when I went up to the front desk and said something. 515 I finally get called back. X-ray tech was very nice. She said she understood my pain and theyd get it taken care of. She was very gentle as she did the x-rays. I was brought back to a room so they could do the free exam they offer. The Dr then tells me I have some cavities and their schedule lady will figure out a time for me to come back in. I said wait a min, I came to have a tooth pulled, Im in a lot of pain. I was then told they didnt have time to do that. There were other patients waiting. I then again said that this was the whole purpose of my visit. I was in a lot of pain. The Dr then said he could give me an antibiotic. Why would I want an antibiotic when I dont have an infection? That wouldnt do anything for an exposed nerve. The Dr had nothing to say to thatVery upset, very angry and very much still in pain

Everyone was so amazing, helpful, and nice . I highly recommend this location. Thank you 🙏

Aspen dental as a company ect is great however, I will not be going back to the seabrook, NH one. I did not realize the online appointment form was only new patient so scheduled an appointment that way. And when I show up I am told it was new patient and since I was an existing patient they couldnt see me then. This needs to be addressed, appointment forms online shouldnt just be new patient for one. Now I scheduled an appointment with the Epping one but now I have to wait till next friday, meanwhile I am gonna have suffer with the pain of my broken tooth because of this.

I brought my 12 year old daughter to Aspen Dental this morning, she has a huge cavity in one of her molars. After waiting for the dentist to come in and assess the tooth we were told either the tooth needs a root canal the a cap or to be extracted. When I explained that I do not have dental insurance and would be paying out of pocket and that I would most likely have to have her tooth pulled I was told there was nothing they could do, we were given a blank referral and that was it. After we got back into the car I called another dental office which luckily could see us right away. Once at the other dental office we were told that my daughter has a massive infection in her tooth and would need antibiotics before anything could be done. WHY DIDN’T ASPEN SEE THIS? My daughter could have gotten really sick!

I had my two young kids with me and the entire- yes- entire staff entertained them while I got x-rays and got a check up. I was in and out so quickly. I’d recommend them any day. Thanks everyone!!

Very positive. I was take in to the facility quickly and professionally. The staff was knowledgeable and well trained. The made me feel welcome and important. This far my experience with Aspen Dental has been great!

My mother was treated by Aspen Dental in Epping for a partial dental plate. She was given the option of a partial plate, or having all of her teeth extracted and a full plate. Due to the cost, she opted for the partial plate, at $885.00. After the work was completed and paid for, she was told that the plate she received is a temporary plate, and it would need to be replaced in 6 months with either a permanent partial or full plate, at an additional expense. The partial plate she received has a big white replacement tooth sticking out in front of the others, and attaches to a tooth that is cracked. They will not repair or fill the tooth that the plate is attached too. We feel that the partial plate she received is not acceptable. Also, the options available to her, along with the cost, were not fully explained prior to treatment. It was expected that the amount which she paid in full was all that was needed. She was not informed that this was temporary, and there would be an additional expense of $900-$1200 for the permanent plate. Contacting an attorney.

This place is absolute trash. I went here to get a sensitive tooth checked and after a long wait in the chair the doctor comes in and examines my teeth and X-rays. He then told me I had 9 cavities and sent me back out to the clerk. She then handed me a quote for the fillings that was over 2200 dollars. So obviously I went and got a second opinion from an different dentist. Upon a second Examination, it was found that I only have 3 cavities and none of them were on the tooth that the aspen dental dentist said had 3. Total scam. Will never return.

Everyone was very nice and sweet. I was able to get a cleaning and get four cavities filled as a new patient on the same day. The doctor was very gentle while I was getting my fillings.

Julie was amazing! I had a two hour ride from North Conway and called the office to say i was running late due to the weather. When I arrived 20 minutes late, Julie still managed to fit me in despite her tight schedule and it was very much appreciated! She did a great job and I did not feel rushed.

Doctor Kim is so helpful and listens and fixes concerns, the staff is very helpful and friendly

50/50 chance of them canceling on you day of, due to fill-in-the-blank excuse. Expect to show up to your scheduled appointment and not be seen. Dentist on staff shows a complete lack in confidence in his assessment of your teeth, making you uneasy of his qualifications. DO NOT GO HERE!

Easy first appointment before cleaning. Digital X-rays are nice. Had to wait awhile for dentist to see me. Otherwise things were good. I am going back for the cleaning.

Alot of people have bad things to say about aspen. but in my personal experience my only complaint is the wait times there atrocious. But doctor kim scheduled me for an extraction and it couldnt have gone smoother made sure I wasnt feeling anything 10× over and was as gentle as you could be with an extraction I did not feel a thing and both him and the assistant went out of there way to make sure I was comftorble through it front desk people are friendly and the women who does the x rays is very gentle and caring I had a good experience with aspen in epping n.h

They were able to see me promptly with less than 24 hr notice. Everyone was knowledgeable and pleasant. Really thankful that they were able to assist me with my issue.

Very friendly office people. Team and doctor helpful and kind. All went better than I expected. Very happy.

I LOVE ASPEN DENTAL THEY ARE ALWAYS POLITE AND RESPECTFUL THEY LISTEN TO YOU AND DONT BRUSH YOU OFF LIKE MOST PLACES,,, ALL MY LIFE IVE HAD FEAR OF DENTIST BUT THEY CURED ME OF THAT,,THE MANAGER IS IS AWESOME SHE IS CARING FRIENDLY AND HER BEAUTY IS NOT ONLY ON THE OUTSIDE BUT ALSO WITHIN ,I THANK GOD I MADE THAT DECISION TO GIVE THEM A TRY BEST DECISION I EVER MADE ,LOST MOST OF MY TEETH BECAUSE OF CHEMO AND RADIATION BUT THEY HELPED ME TO BE ABLE TO SMILE AGAIN (: GOD BLESS EVERYONE OF YOU .

My Mom is 80 years young and always treated respectfully. They engage in her humor sincerely​, fun loving, and caring, with great professionalism. Excellent work Aspen Dental,of Epping NH!

Very professional and respectful

I was able to get an appointment the same day my tooth broke. Once there they offered to pull the tooth and help me with my pain. Great staff and love the dentist!! Shes the best!!

Very professional and knowledgeable Friendly

My wife and I made the mistake of going there. We were told that we could get a free exam. We werent happy with the pricing, they were completely inflexible, so we decided just postponing any treatment and reevaluating next year depending on our insurance. In response, we were now billed over $150, despite the fact that we were both told there was no charges for the exam.

As a new patient the office staff was extremely loud with personal conversations. I arrived ten minutes early as they request to fill out paperwork and was called in 20 minutes later after four other patients that arrived after me. The initial exam was thorough although I was not informed what was going on. I also waited for the dentist approximately 40 minutes while laying on my back in the chair that they did not put back up.

My boyfriend had a horrible visit. He wasnt getting numb, and they kept pulling teeth, or trying to. Until finally, they said there was nothing they could do and sent us to the Portsmouth office, then, after more torture, Dr Park sent us on our way telling us to find an oral surgeon to finish, and wished us luck. They called no one for us, left him with 2 broken teeth and one half ripped out. Severe swelling, and excruciating pain. Gave no antibiotics, just some pain meds, all on a Friday afternoon. I took him to an emergency dentist, the only one that would see him, and found out why he couldnt get numb. He has an infection Aspen missed, or ignored. Needless to say, a very bad experience.

Very good experience. Had teeth pulled and new denture placed same visit. No problems yet. Everybody there was very helpfull.

Had a great experience on Wednesday morning. Staff were friendly and helpful. Great recommendations for my braces.

I went there to get two teeth pulled An they saw 3 “baby” cavity’s baby they said not big I said I don’t floss much so just fix them now before they get worse. I wish I never ever went there’ I had to go back because I was not able to sleep, my head was killing me from the pain I couldn’t eat a single thing they had me come in An fix them they told me it could take up to a month or two for sensitivity to go away. I have never heard of that in my life growing up An getting my teeth done correctly I could eat the next day... it’s been a month An i still have nerv pain when I eat I’m going to have to go to a different dentist to fix them cuz they are now saying I’ll have to have Root canal’s done. How do I go from baby cavity’s An no pain to Root canal’s don’t ever go to this place teeth pain is no joke

Great experience. Office manager helped me straighten out my insurance issue and my son has had good experiences at Aspen.

Our hygienist was awesome! My two children and I had back to back appts and it all went very smoothly.

They were very quick to take me on as a new patient with a broken tooth. Their professional attitude went a long way with me and definitely reffer someone to go to Aspen Dental for any and all dental needs.

Brother had no insurance was in a very painful way ..staff had him come right in x-rays and full look at problem.Given medication and worked out payment plan with him.Thank you Aspen Dental.😁

The staff was very friendly and nice. They were very good in taking the time to explain everything to me.

Have been fighting them for months over a bill my insurance told me they paid. I gave them my insurance contact number along with all the details they told me. Instead of them doing their job, calling my insurance and finding out where the problem was, they made me the middle man. I was getting beyond frustrated relaying information back and forth and the receptionist was not at all friendly and didnt offer to help. I sent an email to supposedly their manager, never got a response. Now I just got a bill in the mail stating it has gone to collection. I am VERY disappointed with their lack of help or care and will be going elsewhere from now on. I have never missed a bill in my life for anything and am appalled that I got a collection notice.

Great place, so long as you dont need emergency services after hours. Took 3 hours for a callback, then they LIED to me about an appointment first thing next morning. They werent even open that day.

Staff was very knowledgeable, thorough and friendly. Its great to have a dentist so close who makes dental care affordable for those without dental insurance and who can literally get you in the next day.

I had a brutal toothache and hadnt been to the dentist in quite a few years. My wife called the Epping, NH Aspen Dental to attempt to get an appointment for me. It was a Friday, and they took me in the next day, which was Saturday. I couldnt believe it. They called my name before I even finished my paper work. A hygienist walked me into a room, for an X-ray. I was in agony, and being the baby that I am, no X-rays were taken. The Doctor then wanted to look in my mouth, and that wasnt happening. She saw swelling in my neck, and wrote a prescription for an antibiotic. I had an abscess and it hurt like hell. It felt much better that night from the meds I took for it. I made another appointment a few days later, and had X-rays taken, an exam, and I was told what needed to be done if I wanted to do it. I have dental insurance but not enough (not even close) benefits to cover everything. Jamie, in the office got the rest of what I would be responsible for financed in literally a few minutes, and explained it to me like the 5 year old that I am, and asked me if I wanted to do it. I signed some paperwork, and made a couple of appointments to get my dental plan going. I did apologize for my attitude to anyone I was rude/childish towards on my initial (painful abscess) visit on a SATURDAY (still cant believe that one). Everyone was gracious and understood why I was acting the way I did. I cant thank them (or recommend them) enough for their understanding, their kindness, and professionalism, and the thorough way my dental plan was explained to me. They are all very nice, and personable, and they all have a great sense of humor, as I joked with them about certain procedures. If my next appointment wasnt something that I absolutely could do without if it wasnt necessary, Id actually be looking forward to it. Great people that would be fun to hang out with on a social basis too. So far I give them a 5 star rating, but its up to Dr. Yadav, and the rest of the staff to keep that 5 star rating next Saturday with the procedures that I have to undergo that day. Im sure they will be gentle. The complete rating is to be determined after my next visit. I really hope they keep that rating, for my sake.

My Dentist and dental team were very up front with everything,as was I ,it turned into what it always does when I have gone in the past,but the Team was stellar and good humored which made all the difference in the world.

It was crazy. Usually its a great office, this time not so much. The woman taking x-rays was talking to herself, unsure, unsteady, apologizing for things this way and that way. Then when the doc me he couldnt refit my crown it turned out he was looking at the wrong side of my mouth! Then he refit it and cemented it without cleaning it, nor having me swish my gum clean. Guess it was the night shift.

I had the greatest experience here they were very friendly and have a great plan for me thank Jessica and the rest of the team.

They absolutely exceeded my expectations.from the office staff to the dentist.they were amazing..they REALY did give me my smile back!!

Horrible all around. Every bill theyve ever sent me has been riddled with a laundry list of errors. Every attempt to remediate gets hit with a well call you right back. Of which, they never do. Completely unprofessional in every aspect.

My husband was told prior to his tooth scaling . That there was 500 dollars on my career credit. After the procedure was completed. He was told that there was an open claim on me . They said they would research it. MY husband might have to pay out of pocket. They should have never done the procedure until they knew for a fact the status of my career credit account. That was very unprofessional.

Went in as a new patient, they were quick and courteous getting me in. the doctor and staff were very pleasant.

My son was treated well and they did a good job with his teeth that had to be removed.

Worse experience i had in my life. Sad when you go in the restroom and there is blood all over the floor. Broke my tooth when pulling it out. Felt everything.Cried more coming out if there then going in. BEWARE THEY SUCK

Follow up appointment was not entered into their system, even though I received an appointment card after my initial consultation - they were not expecting me when I arrived 10 minutes early. When the office manager confirmed the error, they apologized and said they would squeeze me in at the original time shown on my appointment card. 15 mins after the new agreed time, I had still not been called in for my cleaning, so I talked with the receptionist and left. Poor communication and organization in this office. I will not return.

Put me in a room and left me there for 25-30 minutes. After that it went fine

Great friendly staff. Gave a print out of prices which allows me to budget in services. Quite pleased.

I made an appointment to talk to them about getting a new lower denture that fit, unlike the one I had from my regular dentist. That was last Wednesday January 19th, 2016. After talking with them I okd starting the process. Before I knew it I had an appointment the next morning for the first step. After the first step they had me come back for the rest 2 more times that day and I picked up my new denture, that fits like a glove by the way, the next morning at 11am.Everyone in the office is very professional and personable at the same time. I will definitely go back to them again.If I had more thumbs I would give Aspen Dental in Epping, NH Better than a 2 thumbs up!

BUYER BEWARE! THIS GUY PARKS IS A SCAM ARTIST!BAIT AND SWITCH. SCHEDULE A CLEANING AND HE REQUIRES AN EXAM AND X RAYS BEFORE THE CLEANING. I CALLED TWICE TO CONFIRM ONLY A CLEANING, ARRIVED, AND THEY TRIED TO UP SELL ME. AWFUL!

I would give 0 if I could. I am a military spouse. I told them I had tricare but they never updated my tricare information in my profile. had my X-Ray there and asked them to tell me or forward me the cost of teeth removing or cavity fixing cost, so I could decide if I was able to pay to do it there. They said they would call me or email me the following day. They didn’t. So I called them, they told me they would call me back or email me later. They didn’t. So I called them again the following day, a few days later, a week later. After four or five calls, I gave up. They never called me back as they promised. I believed they never contacted my tricare and they their service was very poor. Very disappointed!!

Pleasant visit ,all questions answered and feltat ease with all. Thanks

HORRIBLE! I broke my tooth and was in pain. I called the Aspen Dental 800# and was given an appointment for 1:15 at my nearest location. I was told to arrive 10-15 minutes early, for new patient paperwork which I did. I completed the paperwork in about 10 minutes and waited thinking.... There is only one person here besides me, it shouldnt take that long. Well, time kept ticking away and more and more patients arrived...ALL who were seen before me, despite me having been sat around for 45 minutes.At this point, it was after 2pm and the receptionist apologized for my wait and said Id be seen shortly. Well....10-15 minutes later and nothing, although more people were called in, (again) having arrived after me. I was absolutely livid by 2:20, so I walked out. I thankfully was able to make an appointment with my regular dentist for Monday. I will NEVER recommend Aspen Dental to anyone. The way I was treated, was disgusting. Why would you leave a patient waiting THAT long with no explanation? Shame on you Aspen Dental!

I finally was getting dental insurance after not having any for about 15 years so I was excited to be able to look forward to go back to the dentist after so many years of not being able to go. Someone suggested Aspen Dental to me. I knew my insurance wasnt going to take effect until July 1st but I was having a sensitivity (to cold and hot in a tooth and I was told by my friend that the first appointment at Aspen is free. About a week and a half before the end of June I decided to call Aspen and just be straight with them and let them know what was going on.The receptionist was very polite and understood that my dental insurance did not go into effect until July 1st. I told her that I had a sensitive tooth that I needed to see about and if that is something that needs immediate attention, Id like to see if I can get it taken care of before I go to Ohio on July the 8th. She said since the first appointment is free so she could get me in the following week for the initial x-rays and a consultation with the doctor because of the sensitive tooth.I went in the following Tuesday (June 20th) for the first appointment. I learned what needed to be done for dental repairs, which I did not think was extensive. At that appointment the office manager there met with me and threw out a random figure of $2,293.00 for an estimated cost to do all of the dental work that needed to be done in my mouth and told me that it was their policy for me to pay 60% up front. note: I had read that policy and signed the paperwork for it, however, that was prior to my knowledge of my what my dental insurance was going to cover. I told the office manager that I would go to my HR person at work and find out how much coverage I have and I would get back to her.I went to my HR person and did all of my legwork and got all of the info I needed and returned to the Aspen office on June 26th. On the prior visit when I met with the office manager she insisted that I would need a dental card and I said I didnt think so. I said that I thought it was just my regular Cigna health care and it says on your cite that you take Cigna. She insisted that I should get a separate dental card in the mail.When I went back I spoke with the receptionist at the front desk and told and showed her the following information. My HR person at work printed out info showing that NO separate card is needed. My HR person also told me that I do not pay anything up front. She also printed that info out for me. Fillings are covered 80%, cleanings are covered 100% etc... The receptionist said, Its not OUR policy, Its Aspen Dental Managements. If You follow it, then Its YOUR policy!That receptionist took a copy of my Cigna card and I told her that I would at the very least like to have that ONE filling (of the sensitive tooth) drilled and fixed prior to my going on vacation on July 8th) She wrote that down on my file and told me that day that someone would enter my info into the computer and that someone would call me to set up an appointment to make that happen. It is now the 5th and no one has called me. My husband called on the 3rd and left a message about making an appointment and still no one has called me back.I have excellent dental coverage. I don not understand Aspens policy about paying 60% up front if I have dental coverage that pays 80%. If I am only responsible for 20%, then why am I being asked to pay for 60%. AND why was I handed a random figure of $2, 293.00 and not an itemized bill for my dental work/repairs that needed to be done.Needless to say, I am not happy with Aspen Dental so far.

Went in for out of the blue toothache and was given antibiotics and needed medication. Ill be going to another appointment within a week to follow-up on the issue and get preventative care.

Excellent service!

Had an 8 am appt. first time patient, was told to be there 10-15 mins early which we were, Sat in waiting room with the tv blasting, finished paperwork, was called 8:19 for xrays @ 5 mins then sent to a room for vitals and questions, @ 5 mins, was told the Dr would be in soon...... Tech came back @ 8:40 stated the Dr shouldnt be much longer she was doing a procedure, Dr comes in 8:50 and my wife stated it took so long we were about to leave and the Dr ignored her comment and Asked me what brings me in today, I stated my wife and I were looking for a Dentist for our needs, and we been here @ 1 hr she stated we couldnt of been here that long cause they dont even open up til 8 am, I then said I was here at 7:50 had the paperwork done by 8 and wasnt called til 8:19 and she is now coming in at 8:50. She proceeded to tell us why it takes so long and that it was normal for it to take that long. At this point being frustrated instead of calming me she kept making excuses for why it takes so long, we stated we were done and leaving she said suit yourself. We were not impress with the overall visit of the staff and or Doctor, we were not made to feel comfortable or welcomed, we felt like they were doing us a favor even seeing us. For this I gave a 0-1 star rating

Apsen dental usually gets alot of negative feedback...but in the years I have been going there , I have had good service.I use to go to the one in Manchester while I generally had a good experience there, however some of thier desk staff had the personality of a door knob...The Epping visit was great tho! Needed to have a tooth pulled , walked in no apt .They originally were going to have to make me wait a week for the extraction.They managed to slip me in same day! Amazing! Very thankful and the staff I talked to werw great as well...no door knobs!!! Thank you Epping Aspen dental!

Great dentist and the staff were terrific too!

1. Failed to schedule my appointment. I show up and2. Its my fault they dont have me scheduled.Very rude staff.

They staff there was great !! They were a life saver when i was in alot of pain..

Hygienist and dentist worked in true tandem; a team all the way. Every thing explained and the prices were spot on!!

Fast, friendly service by whole staff

Fast and good

Sincere and pleasant

Excellent

I love the dentist and all the office staff. The lady that cleaned my teeth was exceptionally kind and careful. The dentist is efficient, friendly, and puts me at ease. This is the first office I have ever been to and felt like the listened, cared, and most of all were doing their best for me.Highly recommended!!