Excellent care for my husband from ER visit to emergency day surgery. Nurses and doctors were great! Thanks ER, surgical floor, OR and discharge, you all did a fine job!!

Every encounter I have @ Wellspan Ephrata has/is pleasant and cordial. From the greeting @ the entrance to the staff in each Department. Very friendly & efficient.

Family member was quickly seen in the ER and treated in a timely manner. Staff were courteous and respectful. As a nurse, Im usually on the others end of things. I was impressed.

Absolutely care quality care. They saved my life here. I will forever be grateful to the Heart Team. Soon as you walk in the doors of this hospital you feel the care and concern. Thank you from the bottom of my heart ❤.

Had outpatient surgery. I ask you, how many hospitals would have this personal touch? I cannot give high enough praise to the staff of the OR, of Pre and Post op, and Dr. Fodor and associates.

I love this hospital I had to come here to get surgery done. I was super scared and nervous when I say they made me take all them fears and throw it away and smile, even that’s an understatement. They were amazing the nurses and doctors and anesthesiologist that took care of me was on point from start to finish they was very caring and made sure I had everything I needed and I was comfortable. Hands down the best experience and I was scared at first about the outcome and all. Just an amazing group of people thanks to the staff, and thanks to dr funk for handing my procedure love it. Thank you staff ya the best.

HORRIBLE!!! Left my mom waiting in radioactive basement room for over an hour. After an hours wait, and asking several people what she should be doing or going, the CT tech, Erica on 9/29/21, said “there you are I’ve been looking all around for you!”. She turned up the CT scan so high that I screamed out loud and she reprimanded me for making too much noise. These people are HORRIBLE at patient care!! DO NOT GO THERE! I wouldn’t trust them or their results!!!

The staff was amazing during my stay after my surgery. It was my first time staying in a hospital so I was a little anxious, they made sure I was well taken care of. Dr. Marone and his team made sure I was comfortable and that I had everything I needed. Everyone was so friendly and I’m thankful for that.

On July 22nd I want to urgent care because my throat was very swollen. Because urgent Care did not have a CAT scan they had me go to the ER to get my further testing done and it turns out that I have a goiter. A week later I made a doctors appointment and he asked me how my medication was going. I told him Im not on any. He informed me that the ER gave me some in order to get by until I saw a doctor. Ok, so fast forward until 8/9/2021 I was at work when all of the sudden I had trouble breathing and started shaking ( tremor like/seizures) the one lady with bleached hair and short would yell at me stop it when they would start again. Basically she acted like I was taking it. Even heard her tell a nurse that. All of this information should be in there computer system since all of this just happened. After being released they put down reason for visit is hyperventilating and chills. I know my own body when there is something a worse than that. I looked up the side effects of my medication and it say causes tremors and seizures. This is a horrible Er and I dont want to deal with them in the future

Excellent care from check in to discharge. The most friendly and caring health care staff Ive ever seen. They take their time and explain each step of your concerns. They make you feel like family.

Went there to have a procedure done. The doctor was running a little late because of the one before mine. But my whole experience that day wass wonderful the nurses and everyone that took care of me was so caring. Couldnt ask for better people they are the greatest.

5-star experience with the staff from the moment of check-in to discharge the next day. Surgical team was amazing. Nursing staff was caring and helpful, making me feel comfortable during my stay and recovery. Would recommend based on my experience.

Staff in ER are rude. Ridiculous how they treat a cancer patient in er. Worst experience Ive ever had at any hospital

I came in yesterday from urgent care and hospital was so bissy reception was rude told me to come back I was urgent enough I come in next morning and am waiting room not bissy refuse service people are being taken before me Im told Im not important

Proud 2 hav such a hospital in our town! They served us well over the years!

Absolutely wonderful experience. Every single person who take care of me on my overnight ER stay was lovely and impeccable. Even when they got really busy because of covid they still made time to see me. I could not have ever predicted the high quality offered to me here. Thanks guys, it was very much appreciated

Horrable staffing bed on floors umcalled for service

Took my 2 yo son to the ER because I thought he ruptured his ear drum. This all happened after 11pm. We were seen very quickly! My son got the care that he needed. We were discharged as soon as it was possible and went home in peace.

Awful place and will never go back here again....

I love this hospital, I was treated so nice n the doctor was not stopping till she found out what was wrong with me . Thank god I feel so much better the last 5 days couldn’t walk right my back n my left side of my belly was killing me thank doc .

Horrible hospital, my fathers death could have been prevented had he been properly taken care of here. If you live in the area and truly care for your loved ones well being...do NOT take them here, all they care about is taking money for unnecessary exams and unjustified treatments. If I could leave 0 stars, I would.

Wllspan Ephrata is by far the worst hospital Ive ever bin to in my life if the gole is to make the patience feel bad and hungry sad depressed then this is were to go .. worst hospital ever

I had a biopsy of my prostate done in June 2019. No problems at all. Everyone was friendly and reassuring while at the same time very knowledgeable and professional. All around a positive experience except that the results were positive.

My father went in to Er this morning, long story short his Dr called and wanted to send him home with special instructions which I could not do for my father and he told me Im not supporting him and made me feel terrible, what kind of dr does that, I should have taken him to Lancaster general they have a better bedside manner, on another note the nurse that called after him was great

I had my son here and it was terrible the nurses have the worst attitudes the food is horrible honestly worst experience I’ve ever had women’s and babies is so much nicer and the nurses have a way better bed side manor

More like Wellscam

Was a little leery about going here this morning because of the rating. Everyone there was very nice. The care I received was exceptional. The Dr. explained everything very well and had a wonderful bedside manor. All the tests where completed in a timely manner even though they where very busy. Scott was very pleasant and took excellent care of me. Thank you all so much for the great care.

First visit to an ER. Took my daughter who was very sick. It was a late weekday morning, and we only had to wait about 30 minutes. All staff that we encountered were absolutely wonderful. We were treated with respect and kindness. I was very pleased with the care my daughter received.

James and I went in last night. I was not feeling well and showed signs of sepsis. I dont care for hospitals and get some anxiety just thinking about all the things you dont want to endure when an emergency arises. The people that treated me were wonderful and it was so clean, comfort and quick. Quick and thorough!What a relief. Great job guys!

I’ve nothing negative to say about this hospital , the doctors , the staff , or the care . Someone dear to me had a very serious life threatening medical emergency . He was transported to WellSpan Ephrata Community Hospital . He was treated immediately and thoroughly. The doctors were very knowledgeable and informative . The nursing staff was caring , concerned , and well informed with the needs and concerns of this patient . The hospital is immaculate and everyone was extremely accommodating with obtaining necessary information that has been vital to continue this patients care . This patient received a follow up phone call the day after their release from the concerned staff . They inquired on the well being of this patient and offered their help and services for continuing his medical care .

I will start off by saying the nurses are super sweet and caring towards their patients. I was admitted over the weekend for issues with a kidney stone, but before that I was in the ER, twice. The first time I had a super sweet nurse, but they wouldn’t give me pain medication for 3 hours. (Granted they must watch out for drug abusers). The doctor that was in that morning was very good at explaining the situation to me, but basically told me to not come back in again for something “so small as a kidney stone”. Needless to say I was sent home without being checked to insure I could retain liquids and medicines on my own. Within five minutes of receiving water and medicine at the hospital it came back up and the nurse at that point was gone because the doctor had already told her I was discharged. I went home and waited to make sure this wasn’t a one time fluke, it wasn’t. So I made my second trip back into the ER with even worse pain. They finally admitted me to the hospital (pediatrics wing to be exact). The staff there were so nice and understanding and helped me through everything I needed. They even gave me a stuffed bear, markers, and a drawing pad. Best care I’ve ever received! I ended up having surgery to remove the stone, and it all went very well and I was sent home the same day.

I will never go to this hospital ever again! I was in the er last year and Ive never been treated so bad in my life! I was accused of faking it the entire time by the emt and the nurses! They really didnt help me at all just told me to go to the doctor.

EVERYONE I dealt with at this hospital was very nice and friendly! The staff seems very knowledgeable and explained everything in high detail. My daughters nurse Kate even brought the midwife back to my daughters room to answer our questions. My daughters doctor personally called me, with my daughters permission of course, and explained everything to me. My daughter is 21 years old, so it certainly wasnt necessary for her doctor to personally call me. I feel like everyone went out of the way to make sure both of us were well informed. I would definitely recommend this hospital.Update: Another visit to the hospital and again, EVERYONE we dealt with was so pleasant, empathetic, caring and supportive. I cant express in words our gratitude to the entire staff. Thank you so much to Patty, Kristie, Karen, Danica, Missy, Dr. Austria and many, many others. I wish I could remember everyones name. Brianna, Serenity and I were very fortunate to have all of you surrounding us.

My husband had a sleep study done at their Granite Run facility at the recommendation of his cardiologist. We asked if if was covered by his insurance and they assured us it was. Six months later we found out insurance wouldnt cover it. Then Wellspan told us they didnt need to get preapproval. The insurance company said they did need to get preapproval and said it was dishonest of them to say they didnt need to. Nevertheless Wellspan sent the $5,200 bill to collections even though they told us they were still investigating our complaint. We will never use any of their facilities or doctors again.

I took my son to the ED and informed them that he did not have insurance. They assured me they had a financial aid program which we looked at and saw that he qualified based on his income so he accepted treatment. After we filled out and submitted the paperwork he was denied for lack of insurance. How does this make sense? I would give them zero stars if I could.

Traveling from Indianapolis to NY when my mom had severe chest pains while at the Bowman Service Plaza. Called for an ambulance. From the moment we got to Ephrata Hospital everyone was awesome. Hannah was the first person we met and she was great. Awesome tat! Dr Mike was super thorough and incredibly personable, which is needed in more ER doctors. Hes new so heres to hoping he keeps the air of earnest caring that so many ER doctors lack and cover up with false cheer. Dr Mike if you read this stay cool. :)This was about as positive an experience as something like this could be. Great team from the bald guy with the beard who registered us to Trenessa who transported my mom back from her CAT scan, thorough explanations of what was happening were given mostly without prompting, and they answered questions without hesitation. Thank you.

Do not do go here! Sat in the ER for four hours with chunks of skin missing from my face, asked the few people that came in for water and all said they would get some but no one did, my face was cleaned to a small extent but I was bleeding for hours and just left there without a bandage or anything, was not asked about covid(this is during quarintine) if I had an assigned nurse I was not made aware of it and people just came in wihout telling us if theyd be back or anything. The docter said that theyd maybe transfer me to Hershey but didnt know for certain, but ended up just doing that.The only way I got water was because I got a really nice ambulance people that go me water before I left.The nurse that I believe was assigned to me said more than an hour before that my face would be bandaged but only did it right as the ambulance drivers can to take me away.If I have another emergency I will either take the long drive in pain to Hershey or Lgh.Whoever manages peoples schedules clearly didnt know what they were doing or were just evil.My ambulance drivers were super nice when going to Hershey mad once there all problems at Ephrata were remidied and iwss treated nicely and given answerss, people that came to check on me and tell me what was happening and give me everything they could to make me feel comfortable and welcomed showing just how bad Ephrata hospital is.

WellSpan is a joke! They charge the highest fees in the area. Just got my bill for being sent to the ER for a Migraine. $2400 just to walk through the door!!!!!! No wonder people die instead of going to the ER.Total bill for a Migraine with Insurance? $3000. These scam artists tried to Bill $1000 for an IV!Waited over 4 hours in the waiting room, saw one doctor, 1 nurse, and sat in a cold hallway waiting for a cat scab for over 1.5 hours. Charge nurse apologized and claimed short staffing. What!! For these prices you should have Dr’s and nurses flooding the hallways!Worst hospital ever. Next time I’ll roll the dice.

I was admitted to the ER at Ephrata and then had just over a one day stay.My care was very good and I want to give a shout out for the staff (Colleen in ER, Amanda, Crystal, Amy, Lisa, Linda) to name a few. All seamed to be concerned about me and were very professional and friendly.That said, I was glad to go home!

Absurd policies with an abundance of excuses.

Sat for over 3 hrs in a treatment room at ER with my dad and 85 yr old mother and sister without a single nurse or doctor coming in and saying one solitary word. The usual trying to find a room when asking at nurses station. I left after midnight, without any answers. Total lack of communication with info or updates. Its not hard to believe the public opinion they should stick to putting bandaids on boo boos.

If I could give it 0 stars, I would. Been having abdominal pain for the past 3 days and they didn’t even do a proper evaluation. Had a CT scan done the day before I went to the ER and even though my appendix wasn’t clearly visible, they decided it was “fine” and sent me home. The next day I had excruciating pain so I decided to go to the ER. They refused to do another CT scan and did an ultrasound instead. Rather than checking my appendix and kidneys (my urine results were awful, everything pointed towards my kidneys) they decided to check my uterus and ovaries instead. Results came in and they said everything was fine so they sent me along with the diagnosis of “stomach flu.” Excuse me, but I don’t think I would be writhing in pain and bawling my eyes out if it was just a “stomach flu.” Never going back there again, going to stick with LGH.

The best of care for my back surgery from the surgeon to all the staff on the post operative floor. Very pleased.

I was in this hospital for a two night stay after bariatric surgery on July 16,2018. All of the nurses were very nice. I was treated pretty well during my short stay. One nurse stood out though. Her name was Laura. She was my favorite nurse by far! She was always bright and cheery and very upbeat. I was always glad to see her as she really seemed to love her job and she was very attentive to me as her patient. She always asked what my pain level was and brought me a spoon with a cup of ice. Sometimes it’s the little things that make a difference.

Fractured my hip 2/28, repaired surgically 3/1. Up and walking with therapy and assistance in a few days. Able to walk with no assistance by 3/13 day of discharge. Cant say enough good things about this place. If you need hip surgery, Dr. Keener comes highly recommended by me as well as the staff and physical therapists that took care of me. BTW Im 68 yrs old.

They sent my husband home with a broken ankle after he went to the ER. Do not go here If you have a fracture.

Good hospital. Nurses are on the medical floor are some of the best nurses you will find in the area.

When I got my CT the staff was very nice and professional!!!

So far not well. They called my husbands cell phone to pre-register me for an upcoming procedure. They have my number, not sure why they called my emergency number. Was just a lucky thing my husband looked into the unknown phone number. So far NOT a good beginning.

Excellent experience in the labor and delivery unit here! ER services have been great as well. Thank you Ephrata Community Hospital!

Worst hospital Ive ever visited. Waited 3 and a half hours to be taken back to the ER. Staff in the ER itself was great - they listened and were helpful. After I was admitted, things went downhill very quickly. If you ring your call bell and someone walks in who is not your nurse, they will be very dismissive of your problems. Im not talking about blankets or water, I mean a VERY LEAKY IV site. By the time my nurse came back to see me again the IV was unable to be salvaged, so I had to wait through 8 different nurses looking for a new IV (while using a vein finder) before one had success. Majority of the staff was rude and disrespectful. Phlebotomists literally ripped your blankets off of you, left all the blood work related trash all over your bed, and continued to look in areas in your arms that you know are too scared to draw blood or administer an IV. My sheets were never offered to be changed and I was there for a week. There was an incident in which one of the staff took something from me, and because I had the audacity to speak up for myself, I was treated like I was suspicious towards them the entire time. Another employee lied saying that she was present at the time of the incident (she was not) and because of that I was treated as though I was lying the entire time.I have PTSD due to all negative hospital experiences throughout the past decade, and I was honestly expecting more from this experience. Most of the nurses have no compassion for the patients. I could give 0 stars I would.

We had are baby here and were very happy with all the people that work there. They all were very nice and helpful and we especially liked are one nurse Ashley she does a tremendous job !

Our daughter was born there in 1990. Our son was admitted there in 1994 for a bad cold or amonia. And I was admitted there to have my appendix removed in 1994 also. Never once did we have a problem with the doctors or nurses. Very nice, very professional, and very clean hospital. Would recommend this hospital to anyone.

I have been seen by the same doctor at lake street for 7-8 yrs. Unfortunately today was his last day with lake st. I found out that the reason hes leaving is the well span merger. If I was rating the doctor here it would be 5 stars ! ECH has gotten worse since the merger. I would not recommend well span to any family or friends due to this. How can you just allow a great doctor to leave ?

I had my son here about 2 months ago, and had to have an unplanned c section. The midwives and nurses are very pleasant and helpful for the most part. There was only one woman that was more worried about clocking out on time than helping during my c section. Having a baby should be an exciting experience, especially since I am a first time mom, and all I could hear as I’m being prepped for the operation was, “I’m not supposed to be the nurse here. So and so was supposed to cover my shift. There’s a mix up in the schedule. I’m not supposed to be here.” She was complaining to the surgeon, and other nurses for having to stay an extra few minutes for my baby to be born. Very unprofessional and cold. Most of the other nurses actually stayed past their shift because they wanted to see him being born. They were happy to help me. They congratulated me and treated me as if I wasn’t a burden. I did not get the name of the one nurse that ruined my experience. I was too exhausted to say anything to her, and was so sick/shaky/in tears to muster up the energy to speak. Dr. Griner was awesome, and my incision looks great. I just wish I knew who the lady was who made me seem like I was a problem for just being there. I would love to speak to her.

Told me i was going to leave it’s been 2 hours and i’m still waiting and no one has even checked up on me it’s 12 am and i’m still waiting i’m extremely disappointed

One, gave me medicine that I said no to and acted like it was a different med. Two- failed to correct a conflicting report on a test that they did.Three - failed to call me back after I filed a complaint! Not going to let this go!

Beware. It is not an emergency. We were love set in the emergency room for hours dehydrating and not receiving the care we needed for the infection and fever that we were sent there for. The staff is friendly enough and there are a few good people there. But a number of them are very forgetful.

On Friday October 20 I had an echocardiogram done in your hospital. Everyone involved from registration to your technicians involved were professional, courteous and explained each and every step along the way. I was quite surprised with your dedicated and friendly staff. You should be proud. Thank you to all.

They sent my family member home with potentially having COVID 19 after experiencing a severe seizure and refused to give us an explanation or reasoning why they where sending him home after testing him for the virus versus keeping him so others are not potentially exposed.

My son was brought in. The staff was unprofessional and the level of care was subpar. Been here over 72hrs now. The staff used phrases like this is ridiculous regarding patients. They used it to my 10 year old son and in front of us more then once. We have been here for 3 going on 4 days. My son had a nose bleed, I told the staff that he was bloody and so was his bed. 3 hours later his bed was still bloody. He got another nose bleed and the staff left him with a bloody nose and face, even though he told the nurse Jason. I had to ask for a supervisor in order to get him the proper care. They also did not provide or allow hygiene, no washing up no tooth brush, ect until I spoke with the supervisor. The staff did not keep me updated with what was going on, I had to keep contacting my insurance company to get any answers. There were a few good staff members Wendy, Heidi, Sandy, Hannah, Deb and David. I would not suggest this hospital. Most of the staff was rude and uncaring. This is a paycheck for them and patients are just an inconvenience for most of the staff. I am only giving this 2 stars and it would get 0 if David was not exceptional at trying to help and those mentioned were as kind and helpful as they were.

My sister was taken to the emergency area. The Dr. said she had a blood clot in a lung. Was going to start blood thinner. Before this was administered, a second Dr. ordered no blood thinner because she had to have her gall blatter removed, no clot. Nice!

I will ever again go to the Ephrata Hospital ER...I went to the Ephrata Hospital ER on Wednesday evening March 6th, 2019, after falling hard onto my back and the back of my head.The first problem that I had was, I was told to get undressed and put on the hospital gown, I asked if I could leave my underwear on and was told that yes I could. Later on, that evening when a different nurse saw I was still wearing underwear, and after she caused me great pain trying to draw blood from my arm, she proceeded to cut off my underpants and a brand new $30.00 bra. I told her I could slip the bra off and she totally ignored me.My other complaint is that the same nurse as above, hurt me and caused pain, and bad bruising to both of my arms, trying to draw blood, and then putting in an IV later. My arms are still sore three days later. I have NEVER in my life ever had anyone have a hard time putting a needle into my arm, and Im always told that I have great veins for drawing blood.Not only was she apparently unschooled on how to draw blood or put in an IV. She was also very rude and kept mumbling. Plus she unnecessarily cut off my brand new underwear that I had been told I could keep on! The entire time that I had to deal with her I felt like I was bothering her. My son was getting very angry and was about to go to the desk and demand another nurse because he didnt like the way that she was treating me.I have no idea what her name was, but she was overweight and looked unkept.In the end, I was transferred to the trauma unit at Lancaster General, since Ephrata doesnt even have a trauma unit! That was the best thing that could have happened to me. I had wonderful doctors and knowledgeable nurses, as well as exceptional care for the three days I was at Lancaster General Hospital. The difference in the two hospitals is like night and day!

Doctors are super nice. Stayed here for a few days and had the best care by all there. Thank you for caring for your patients.

If you have a choice I would recommend avoiding this hospital. The only reason I went with a 2 star instead of a one star is because during my daughter giving birth to her first daughter she was very happy with that department. My personal experience however with this hospital has always been very frustrating. Through multiple experiences with both my parents and an ER visit with my wife it seems as if this hospital has to scrap from the bottom of the barrel for their staff. No really impresses me as knowing a lot about what they are doing. Certainly none of the staff I have encountered have any idea what bed side manner is. I know this is probably a very hard line of work, I totally get it. As I said though this has been a recurring theme with this hospital. Have been much happier with my experiences at Lancaster General.

If I could give 0 stars I would have. My 79 yr old mother was with a tour group near there. She and all her family live here in Ohio...6 hours away. She develop severe stomach pain and was vomiting blood. They scratched their heads...gave her pain pills and told her the hospital was full and the had to get her out. They put my tired sick mom in a cab and sent her back to her hotel. Cost her $45 in taxi fare. We had to drive there and bring her home...12 hour round trip. They were mean to her and acted as if they didnt care. Today she is still vomiting blood but thank God she is in Cleveland Clinic where we will get answers! From a REAL hospital!

The ER docs are simply not astute. My relative was in a car accident that crumpled the whole front end of the vehicle. He has lost a chunk of time and does not remember entering the intersection, or the impact, doesnt remember the airbags deploying. He only remembers driving and then talking with people afterward. He has a history of 2, asymptomatic mini-strokes and the ER docs dont think to do a Head CT? I assume they just assume he is in shock from the emotional trauma but he is aware he lost consciousness. Did they not even ask basic questions? Not a difficult assessment even for a 1st year med student.

In the ER for Kidney Stones for about 1.5 hours. I now have a $5,800 bill that they refuse to negotiate.

If I could give a no star, I would. The staff has no clue how to treat the elderly. They diagnose them with dementia without a valid mini mental exam, then “dope” them up with psych drugs and wonder why they are confused. The nursing staff has no clue how to deal with dementia and just want to give drugs to sedate everyone for “convenience”. They hate the elderly and don’t provide adequate care. Can’t even meet basic care such as a bath. Do not update family. The social workers are a joke. I work in healthcare as well, long term care and my residents would never be treated like this. The doctors are clueless and don’t even come from America.

Visiting family in PA from SC y 4 year old had a very high temperature on Easter. The whole visit took about 3 hours which isnt bad but the staff was really nice gave her a teddy bear and an Easter basket which she really enjoyed. Thank you for taking care of my baby.

It was my first time at the hospital today to visit a family member. Everyone was so friendly and helped me find my way.

Billing Department is incompetent. I go a refund back in check form. Wrong address, they put the check in a hand written envelope. I cant cash it due to the wrong address. I was instructed to mail it back in and they may put it to a previous balance. It has been at least 4 weeks, I called them last week and it is still being processed. WHAT A JOKE!!

Nice people but they take entirely too long to preform simple tasks and to communicate to eachother.

Worst place to go. Went to er nurse came out took back to room took all the usual vitals. Dr. Came in treated me rudely say about 5 minutes he and the nurse left the room. I sat there with the blood pressure still on arm. No one came around to let me know what was even going on was ready to just get up and leave figured they forgot about me. Get a bill for 500.00 sumpin just for sitting in room!!!!!?? Dr. did absolutely nothing. Biggest rip off ever. Next time Ill go the extra mile to lgh heard they have excellent treatment. Worst staff ever.

Not one thing i can say good about that hospital they dont care about there patients nobody nows how to do anything from drs to nurses to people who draws blood from er to all departments of hospital everytime ive gone there something goes wrong u wait a long time for everything especially in er ill never goes there again even if i was dieing

I do contracting work at Wellspan Ephrata Hospital. I passed by this office every day and on my last day I finally had to ask one of the employees what the deal was. Apparently the entire switchboard department is smashed into this tiny office that has up to three employees in it at a time. They cant regulate the temperature because its just too small, so it gets up to 80 degrees in there. Seriously, the foyer in the adjacent customer service section is bigger than this entire department.Anyway it was a pretty friendly environment though

Worst er ever after 3 hrs in the waiting room and 2 hrs in the er in a room and still havent been seen.... all the drs n nurses but 1 are sitting in a circle outside of my room laughing n joking about everything

Brought my wife in to the ER because of a lot of blood loss during a pregnancy, was told I could not be with her due to Covid -19, Later as she almost passed out they left me in. Feels like the medical system has lost their marbles over this season, they admit people that are sick then don’t let their families in, completely missing their purpose.

WORSE EXPERIENCE EVER. No parent wants to have to deal with their teen and thoughts of suicide. As suggested by my sons school counselor I took my son here. He said they were good with handling teens. FAR FROM THE TRUTH. From the beginning we were told nothing. My son was given a breathalyzer. Then walked into a cold room, where a nurse and badged security guard had him strip naked and placed into an uncomfortable scrub set. I literally felt like my son was being booked and sent to jail. Still no one was telling me what was going on at this point. I felt though they were getting ready to take my son from me. I asked a nurse so pretty much my parental rights are being taken from me? and she replied pretty much. I decided at that moment I made the biggest mistake in taking him here. We got through the questions on a clipboard. I was told it needed to be reviewed by a doctor and psychiatrist. Wait! What? Who are you, and this is what determines my son not being able to come home.!? I want him evaluated by them upfront. My son signed himself out. We had to do a drug test on top of the breathalyzer. I asked what was the purpose and the nurse said its done on everyone under the age of 18. So you do this to three year olds? I dont know about that she said. If your child is stuggling with depression and or suicidal thoughts...DO NOT TAKE HERE!! One of the coldest, insensitive intakes ever. They told me its protocol, I TOLD THEM THEN CHANGE IT! THESE KIDS ARE GOING THROUGH HELL AS IT IS!

All of our experiences here have been wonderful. The staff is very friendly, caring and helpful!

Great emergency room care!

Dr Nwosu is a joke of a doctor. He does nothing to help his patients. He offers medication you already take, at smaller doses than you usually take! Does he even read charts? He judges you, makes you feel like a worthless pos.

Sat in the waiting room with a cut on my hand that was bleeding and needed stitches. Waited an hour before I ever made it back into the ER. Not to mention, the Triage nurse was one of the rudest nurses Ive ever had. In the time it took to get into the ER, I could have left Lancaster Regional

Had to go back to er after a 4 day stay. I have to say best experience ever today. Dr. Nwosa obinna was the beat ever. He listened and took very good care of me. I cannot praise him or the 2 nurses I had enough. I hope these people are here if i ever need to go back again.the dr.made sure i had what i needed when i was released till i see a specialist. The last nurse i had went above and beyond to help as much as she could with very helpful information. Again to you doctor thank you from the bottom of my heart for caring and helping me.and to nurses Im sorry I didnt catch your names thank you as well. I have had some bad experiences here before but today great day !

Worse ER ever waited with my sick daughter for over 3 hours everyone that came in after us got called back before we did ended up leaving with out being seen. Should have learned from when they sent me home with appendicitis three years ago not to ever go back here

As an out of state visitor to this facility (helping family), to many this may be a small sized facility, yet the personnel and orthopedic surgeon (Renz) were informative, attentive, inclusive, warm and caring from intake, pre-op, op, recovery, physician and floor personnel. This is my blueprint of a quality hospital and staff!

Great professional service in the ER and regular room stay from all attending personnel!MANY THANKS AND KUDOS TO ALL!

If I could give less than one star, I would. I went to LGH urgent care yesterday for what I believed to be an ear ache. The doctor there thought I had a more serious issue and referred me over to Wellspan, since it was the closest for me. She called ahead to let the ER know I was coming since this was a real emergency. I got there at 7. I had my vitals taken and then was assigned a room. I was shown to my ER room by the secretary. I walk into the room and the RN at the nurses station looks up and says to me, in not a very nice manner, who are you?! Whats your name? I gave her my information. I had no more vitals taken, was not hooked up to an IV, was not asked if I was cold or wanted a blanket. I was not told to change into a gown. I was told I was being taken down for a CT scan. I went down around 8pm, had the CT scan and the tech was great. So nice to me. I was brought back up around 8:30 and was told my results would take about a half hour. At 9 my results came back from my CT scan. The PA told me he was stumped as to why I was having pain, he asked me if I just had a headache, (are you SURE you dont just have a headache?) but he would have the attending doctor come in to look at me. Well, since the attending physician was coming in, I was hooked up for vitals right away. The physician came in and gave me 3 diagnosis of what I could possibly have. Then she wanted to know why my blood pressure was so high and had my blood pressure taken again. She determined I was in pain. The PA asked me, in a snarky manner, did you take your blood pressure medicine today? Listen, friend. Im 27 years old, I think Im capable of taking my medication....my blood pressure was high because I was in pain! When I arrived at 7 and told the triage nurse, the RN AND the PA that my pain level was a 7 out of 10. I was never offered any pain medication until 9:30 when I finally rang the bell and asked. When I rang my call bell a security guard came in to turn off my bell. I asked him when Id be able to have some pain medication. He said, Im sorry, I cant help you with that. Ill find a nurse. Sweet guy. The PA comes in and I asked for an Advil, Tylenol, a tranquilizer shot, anything please! Then, I also had a question about one of the possible diagnoses, he told me, oh, I dont really know much about that. So I dont know what to tell you. But I have to go, Im very busy with 2 other patients and I have to see whats happening next door. Also, the nurse is upstairs getting your medicine and shes taking a few flights of stairs. It could be a while. SERIOUSLY! I didnt receive any pain medication until 11pm, when I was finally discharged. And the nurse that discharged me and gave me my medication was NOT the same RN I had when I walked in. The PA assigned a different RN to go upstairs and get my medication because the original RN was on BREAK. I work in healthcare too, I know all about wanting to take a break, but dont lie to me about how someone is going to get my medicine and help me, just be honest with me.I think when urgent care sends someone to the ER, its pretty serious. I wasnt able to just get some simple medication and be on my way. This ER is a train wreck and they dont take their patients seriously. I dont mind waiting, I know emergencies happen and other people are sick too, but when the PA tells me theres only 2 other patients in the ER besides me, thats unprofessional and disrespectful. Maybe their problems were more severe than mine, but he and the RN should have made sure I was comfortable before seeing another patient.Also, I was never offered a glass of water, an IV, a soda, nothing. I sat in that ER for 4 hours without anything to drink. Never once did someone come in and tell me it was okay for me to have a drink. Hydration is SO important, especially when someone is in the ER.

Im from out of town, and a nurse....had to go here in the middle of the,night, I had no issues, very fast, curtius and very clean ER .

This place is horrible all they care about is the money

Do not go here. This is experience of MANY visits here, and its almost always the same story.It takes 9 hours for 2 test results. Go here at 2pm, get home at midnight and no diagnosis. Thats how they work.Nobody checks on you for 45 minutes to 1 hour often, and they wont tell you any information unless you have a family member pester them for information.There is maybe one good doctor, but if you ever do happen to go here, pray you dont have Dr. Gessler. Shes barely as good as a family doctor, and gives no real information on anything. Shes extremely rough with patients, even gave someone a bruise on her chest because Dr. Gessler pushed into her chest really hard to wake her up, instead of, you know... normal ways of waking her up?The people taking your blood take 5-6 tubes of blood, but apparently they only needed two, and they get rid of the rest. The people that take the blood are almost always badly trained, and poke you multiple times Looking for a vein and youll come out looking like a sheep on both of your arms. The place has a constant flow of fresh nurses that put in IVs, and theyre WORSE. It can take 7 different pokes for them to call in someone who actually knows what theyre doing!There are a few good bulbs in this mess of a place, but thats not even enough to give this place a 2 star rating.If you have a choice, go to the Heart of Lancaster. Its a longer drive, but they wont make you wait 3 hours before they do a single test, or you see a doctor, and 6 more hours before you hear any sort of results. Heart of Lancaster is incredible, and Ill never be going to Wellspan Ephrata Community Hospital again.

Friendly, efficient and did a great job

Why does it take 4 hours to be seen this is ridicoulous been her literally since 430 its now 817! Watched another couple walk out pist because they arrived at the same time as i did And the same thing just sitting here! We both observed people walking in after us walking up to the desk complaining and being called soon after! How does that work?

Excellent experience for out-patient colonoscopy.

Great prenatal experience with a complicated pregnancy.

Alway takes a long time in the Emergency room and the bed very un comfortable. My butt was sooo sore , the waiting chair where you spose or kids sat next to you was better. And i said that i was thirsty i was not provided water for the whole time i was there(7hr) .This place is like the worst service ever. Zero star

Registration was fast traige was fast get to the room to wait for a nurse to assest me or start a line ask if i need a warm blanket etc waited for damn hrs then left not good gor first experince at all wint go back there everrr

Its close to us, the staff is typically very friendly and helpful (only have had one nasty nurse in several visits), and its very nice/clean inside.

My dad was in the hospital since last Wednesday the nurses were very friendly but not attentive at all he was discharged this afternoon thank god he will be going to LGH from now on

Excellent staff and facility.