I have been going to this vet for 20+ years. They have seen 6 of my dogs, 3 cats and even my leopard gecko. While I would love to say that I feel great about this establishment and their wide array of skills for animal species they can care for, that would not really make sense with this single star review. At one point in time, this facility was one of the better establishments to choose from. Over time, as management has changed and some of the doctors are perceived as overworked and beyond the need for retirement, the service has absolutely gone down hill. The compassion and genuine care and understanding for the animals and the owners that intrust their care to these people has greatly declined. During a recent visit and under unexpected circumstances if I might add, I had taken my dog there. After a follow up to a minor non-critical procedure, I expressed my concerns about an issue I had noticed. After review, the Doctor gave me a reasonable pre-diagnosis with two options. The first option was more invasive and expensive and followed by many additional treatments and the second although less likely to be successful would still basically determine the outcome in one way or the other. I chose the less invasive option making sure by asking multiple questions of clarification that I understood the regimen in which to follow as we determined that time would surely tell all. When the less invasive plan didn’t work and we were discussing the topic of putting down my dog of 11 years ( who was still very much a pup in heart and overall good health prior) at follow up, the vet did not re-check/touch my dog, or even speak to my dog but wanted us to commit to the invasive option followed by a year or so of chemo. He did not even talk to my dog. Compassion was gone and all he did was “ask” us to open our wallets. After multiple statements from him that were inaccurate about the prior appointment, I finally spoke up to explain that I was not told the things he was saying to myself and my husband. He began arguing with me about how we can watch the videotape to determine who is right and wrong in the middle of talking about putting my dog down. What I can tell you is this, my recent experience with this facility has ceased all future client/vet encounters. Jerry is no longer understanding, compassionate or doing veterinary work for the appropriate reasons. He is unprofessional, inappropriate and lacks the ability to refrain from outbursts in patient settings. I will NEVER take another animal to that business. I was so appalled with the entirety of the situation, that I would not even let him put my dog down. As a result, I made a call to VRCC to perform the procedure the following day.