Horrible, terrible customer service from the Mail Order. I began calling the mail supply headquarters August of 2020 to resolve the issue with being sent incorrect filters for my C-Pap machine. I even spoke to supervisors 3x to try to get my supply issue resolved. Forget it! Promises always, but they never fix it. One supervisor gave me her extension and promised she would get back to me. Nope, I leave messages, but she never returned them. Incredible that they can stay in business.Finally, 9 months later, with NY states re-opening and the help of the local manager of Lincare in Elmira, NY, I have been told I can pick up the correct filters in person. He also promised to fix the computer record of what should be sent to me. Three months from now, I will update as to whether or not the mail order record has been corrected.

Absolutely do not do business with this company. Absolutely RUDE people. NOT willing to work with you. They all act hostile to anyone.

Always a pleasure to call with questions. Always helpful. Delivery is fast and easy highly recommend thank you

I had my CPAP machine for 3 days. They called to tell me my card wasnt working and that I needed to bring the machine back immediatly if I dont pay now. I had two days until pay day and told them I would pay them on Friday when I got paid. The lady on the phone said that Ill need to bring it back. They were completely unwilling to work with me on the billing. Rather than wait 2 days they told me to return the machine thats finally been letting me sleep better.

They do try their best to help.. Its just that they are under staffed and can not keep up with the demand .. If calling for an appointment be prepared to wait a good month sometimes for supplies or a therapist. Not sure what other options are available but I would not try Lincare

Can never get supplies and when order your supplies like two months ago, still have not receive them. I hate when company calls you 3 0r 4 times a day and say need to order your supplies and they never send them.

Company will rip you off. Payments were set to automatic withdraw, bank account shows payments being made; recieve notice from lincare, two days after they just took $413, that I have not paid them in months. DO NOT USE THIS COMPANY!!!

Great communication and very helpful !!!!

I wish I could give 0 stars! They say theyll call you, they dont! I called to see why it was taking so long and the lady had no idea what I was talking about and got rude with me!

Worst customer service I have ever received in my life. Can not seem to get a straight answer. Have been waiting 45 days for a wheelchair. I personally hand delivered the prescription which 2 weeks later they claimed to have never received. The story goes on and on but I wont waste my time. Thinking it may be just a local issue, I contacted the corporate office one week ago. Surprisingly, no response. Unbelievable!

Pulmonary increased my LPM, when I called they said they just received the order. I was in the Dr. office when they sent the order a month before.

I dont think that lincare is proactive enough in caring for their patients needs and they hide behind timeframes insteadof trying to accomodate their patients. If it was their family members i wonder how long it would take for them to get their equipment.

Terrible customer service - the customer is an inconvenience to them. Do yourself a favor and go somewhere else even if its miles away because it will save you time in the long-run.

Worst place I have ever done business with. Nobody knows anything that answers the phone. Theyll tell you that someone will get back with you or put you on hold forever and never get an response.

Have tried to call 3 times today and have never been able to talk to anyone. Just kept on hold.

My mother has received horrible service, shame on them!