Jackie from the collection department was so amazing you dont get to many workers who understanding and is willing to help you but she went beyond and above to help me pay a collection fee i got into after having something link to my card and not knowing that it was still charging for it , i got into collection but was to busy to send money order she made it fast and easy over the phone ,never thought paying money back that i owed could be so pleasant. Thank You JACKIE!! If i could give her a 10 star rating i would.

The worst place to bank around. Monkeys can run a better financial institution.

From my experience & that of others I know (going all the way back to when they were Telco) service has always been good. Friendly employees who have always been willing to help with anything that has been needed.

Worst bank ever. Management messing with my account that was a 2 day hold and made its 7 day. And it messed with my whole work schedule. If your a business I dont recommend to use their services!💯💪

Empower staff give their all to everyday folks above and beyond! Aside from the new location which the interior décor is in a class by itself, in our community, staff will do everything to meet your needs. It goes without saying, I highly recommend Empower as the way to go.I am an avid supporter of Empower FCU to friends and family. The quality of the staffs professional, friendly service is much more than youd expect from any Credit Union in thee area, in my opinion. Equality and Diversity reigns! Empower remains as the way to go.

Everyone at the Elmira Office have always been very helpful and any questions that I ever have had, have been answered fully, and of course, the rates are very good...would not hesitate to do more there in the near future...

These folks have helped me so many times that Ive lost count... I highly recommend EFC.

I cashed a check there and had to pay because I don’t have an account there so they told me there not the only place that do it and that elmira savings charges $10 and chemung canal charges $20 to cash a check which is not true because I cashed checks at those places and did not have to pay nor have an account there.

Our empower employees in elmira are THE BEST especially diane 🖒🖒

Good people, work hard to help you out very fair rates

Literally the worst bank I have ever dealt with

I love banking with empower

I closed my account over a month ago and I have not received my check.DO NOT USE.

Outstanding service..