I have been a customer of this place for years. I have never seen a so unorganized and rough. The staff was dressed very casual and unprofessional. They were rude and didn’t seem to care. My 2 appointments were cancelled and they did not call us. We showed up and one of their doctors had called in sick. Which is not the issue. We understand of course. But, I’m hey dropped the ball on us. I took off work to make this appointment for me and my daughter. After I made my displeasure known, they were able to fit my daughter right in, but my new appointment is two weeks away. The only thing that saved this appointment was the eye doctor. She even offered to ge me after her appointments. She cares. We like her always have had great experiences with her. It’s the crew out front that needs a improvement.

My wife and I were totally impressed with service and the product from the eye exam to getting our glasses and getting them fitted

Really bad experience one of theyre Employees Erin S. Tells my 5 Year old son Be quite, stop talking grown ups are talking, Im NOT afraid to slap someones kid in the face, Yea Im mean and Refused to give her last name. I ask one of her colleagues for the manager and she stated shell be in tomorrow. The audacity of people ! Never in your life talk to someones child as if Your the one to discipline them. My son is very respectful. How disgusting can you be to threaten a 5 year old?

I just called, the woman who answered was rude. laughed at me when I asked her a question. when I told her thank you she said bye. Acted like me asking for her prescription was a chore. maybe if you dont like your job I suggest finding a new one. I work customer service and if I treated anyone like that I would have been fired a LONG time ago.

Good selection, most of staff is friendly & personable

I am literally sitting here in the store and an employee is being rub and yelling through the store. Everyone is disorganized and a select few employees are friendly. I work customer service If i acted this way i would have been fired on the spot. They are in need of new management

Paid over 600$ with insurance for a cheap pair of glasses and one box of contacts. The doctor acted as if I was a real inconvenience for having an appointment & requesting contacts alot of huffing about checking my eyes. Real rude and unorganized there scheduled an appointment for my husband but just didnt show up didnt feel they even deserved a cancelation call. Would definitely recommend ANYWHERE but here

Doctor is good. Dont by your glasses there tho. The man who sells the glasses is extremely pushy.

Doctor was horrible, I felt more of a number than a patient. She was in such a rush I couldn’t even answer her questions or ask her anything. I just felt like I was bothering the doctor for even getting an exam. Did not even get glasses today. I asked for a print out of my prescription and said I will be getting glasses somewhere else.

Talk about rude employees....

The Visionworks in Big Flats is the least helpful company I have ever come across. The staff is unwilling to give information despite the fact that the (very helpful and cordial) Corning Visionworks staff willingly gives and assists you with the same information that you ask for. Talking to anyone that works there is like talking to a wall. Don’t expect to get anything productive done unless you’re willing and able to dedicate half your day driving to their physical location for any information that you ultimately paid them for to have in the first place. This place stinks.

Every year I come back to NY and get my eyes checked and my prescription renewed. I have always been throughly impressed with the speed of getting me in and out. Not to mention there awesome employees, very friendly, always nice people to spark up a conversation with and advice on new glasses. Scott and Charles are wonderful people. Highly recommended.

This place is a joke. EVERY person I spoke with was extremely rude. They say oh company policy is this, but they dont tell you until its too late. They just want more and more money and do not care about their customers. I have never had more problems with a place in my life. DO NOT WASTE YOUR TIME COMING HERE.

All the employees were so helpful and honest in selecting my glasses. When I leave I’m confident they look great! Highly recommend vision works to my friends!

I got a cute pair of glasses in under an hour. The staff was personable and very friendly.

My experience with Visionworks actually happened back in March but as time goes on, Im more frustrated with the product I received. My husband and I both got glasses back in March. We did a BOGO deal. He got a pair of glasses and a pair of sunglasses. The sunglasses had to be ordered in (no big deal), however after getting them home, he realized that the lenses dont fit properly into the frame. When he went back to ask if they could fix it, he was told thats how they are supposed to look Yes..theres supposed to be a gap between the frame and lens, of course. When he was fitted with his glasses, the girl was more preoccupied with talking to the other girls works and handed them to him. He tried them on and said they were a little too big, she bent the sides to fit and he commented that the side were a little too long (they seriously reached almost to his neck) She stared and him and offered no resolution. When he addressed the issue with the sunglasses a gentlemen working told him that he should have came back and they could have fixed it...WHY DIDNT SHE TELL US THE DAY WE GOT THEM!? We paid extra for the package that helps reduces scratches on our lenses...what a joke. My lenses are scratched and I have to wait until after the first of the year to purchase new ones. We will not be returning next year and I would recommend that nobody go here. They are absolute garbage.

Always a positive experience with Our Family. The Staff and Manager are Lovely.Thank Ya-

Avoid. My husband just got back from the doctors and has pink eye. I stopped going here about a year ago because the staff answering the phones and at the front were extremely rude. I am pretty sure they are way overworked and understaffed, but does not justify being rude and unprofessional towards customers.

Ive experienced multiple problems with this provider. The doctor tried to get me into a pair of bifocals (when I only need something slightly stronger than reading glasses). Over my objection, she ordered them anyway, so when I went for the fitting, they were way too strong for me. During the fitting, the salesperson was rude when I explained the glasses werent right for me. Well, those are what the ophthalmologist ordered. After a lot of back and forth, I finally got the glasses I needed, 3 weeks later. Fast forward to today, and my dog chewed my glasses up, so I call them to get a copy of my prescription. I just need to run to a Wegmans type place and grab a pair to get me through today. They refused to tell me my prescription, citing HIPAA laws (which they are misinterpreting). This could have all been avoided if they had provided me with a copy of my prescription when I got my original pair of glasses, as they are required by law to do (but didnt). Guess I have to spend extra money to find a new provider, just to get a pair that is a little stronger than a $10 pair of readers. Unbelievable.

I am less than impressed with this visit. The wait time was long, even for a walk in. The selection of glasses was not suited for young people who would like current trends. They offer great deals, but you have to have the customer service and the selection to back it up.

Staff was friendly and professional. They had my wife and I in and on time for our appointment. They didnt try to upsell us on additional products, they showed us the value of certain add-ons and allowed us to decide based on cost. Highly recommend.

I have done business with these people for years but no longer recommend them for even a dead snake. The doctors do not speak very good English and are always in a hurry. I ended up with glasses that were not my prescription strength and they conveniently said they couldnt help me because my insurance wouldnt pay and now I have glasses that are of no use to me. Better Business Bureau may need to be contacted by all of us who are getting scammed by these so called experts!

Very poor customer service

My daughters got their eyes check here. The doctor was nice and my 9 year old got her glasses within an hour.

Purchased three, yes three, pairs of glasses with lenses and in less than one week a new buy one get one free promotion started. THEY REFUSE TO LET ME GET THE BENEFIT OF THE NEW PROMOTION!! This sucks as all other retailers will give you the better price.STAY AWAY!! Go some place where they want to keep your business. This rip off joint is not it! I’ve been coming here for more than ten years but not. Any. More.

Wait was long when I went in for my appointment, and people at the front beak are rude, they would finish their non work related conversation Frist before asking how may help you? Then when calling for my lens stayed on hold for 10min, probably would have been long if I didnt hang up. The only positive is the doctor was very nice and glasses pick up is within a week.

Wish i could give less than one star. The Doctor that was supposed to do the eye exam had the personality of a cactus. when she asked what i was there for, I responded a multi focal contact exam to which she rolled her eyes and snickered. I asked what was that look for? to which she responded at your age? and you never have contacts before? She then said it doesnt matter what you do you always will have glasses At that point i decided to leave before she went through an exam that would do me no good according to her. Do yourself a favor and find someone that wants to listen to your needs and not act like they are the God of the medical world.

Waited over half an hour for our appointment. Tons of people working out front--two gathered at a side desk, four playing with each others hair at the front desk. Talking about other patients...totally classy.

Alysa was nice and guided me on puttingmy contacts in my eyes because I’m not the brightes

Wish I didnt even have to give them one star,but wont let you post a comment/review until you do! Had appointments scheduled at 1 and 1:15; half an hour later they took me back to do the pre-exam,then told me to go out front and wait some more.The staff was chatting about customers,being rude and whispering and rolling their eyes about one lady in particular. When I was finally called back to have the eye exam,the room reeked of garlic! The Doctors English was very poor and her hands and breath were so strong with the smell of garlic I was nauseated! When I went to order my glasses,no one assisted me;I have a very petite face and need a small frame,I wanted red frames,they had 1 pair of petite red frames,according to their website,but those frames were no where to be seen in the store! I picked out a medium size frame,in red. The man assigned to me to do my fitting was such a salesman! He never asked if I wanted the anti-glare coating,the tinted lenses or anything,just added them to the price and then saidOh you had them on your last pair,so assumed you wanted them again and Ive already put everything in the computer.Because we have Davis Vision insurance through Corning,Inc. we are not eligible for the BOGO and if you select a pair over the $129 the insurance will pay for frames,you have to pay the entire amount out of pocket! Not just the difference! They are scam artists! Have it made as they are part of Davis Vision and so many businesses in the area have that insurance and you must go to their provider! Husbands glasses were ready within 4 days,been 10 for me,which they guarantee theyll have your glasses done by then and Ive yet to hear from them. DO NOT get the anti-glare/scratch resistant coating as they actually scratch more!! Pair from 2 years ago just fell apart right off my face,they said they were only guaranteed for 1 year from purchase so had to pay $75 for another pair of that same frame to get me through until our appointment in the new year.Am not impressed!! No one bothered to call and let me know my glasses were finished/ready,i had to call on the 10th day and ask about them. When the response was Yes,theyre ready for pickup,I repliedit was nice that someone could call and let me know they were done! When were they ready? The reply was Last evening they were finished. To which I repliedReally? And yet no one bothered to call and let me know!! UNBELIEVABLE!! And then the owner likes my review and says Thanks for the review! Are you kidding me?? It certainly wasnt a good review! No Im sorry,what can we do to make things better? Not aSend me your information and will look in to it,NOTHING!! Just goes to show how much your business doesnt mean to them! SMH!!

A short wait but the doctor was so rude! She argued with me when I told her there was a smudge on the lens that checks your prescription. After arguing with her for 5 mins she finally cleaned the lens so I was able to clearly see the letters.

Doctor was nasty to my special needs son because didnt know what blood pressure meds he was taking at 19 years old. I had explained he was special needs prior to and filled out paper work with the list of his meds. He wanted to go back by himself ( this was the 1st time he felt comfortable to go back alone) and now because of this doctor he said he is frightened and afraid of repeat performances. 3 months ago when I was there she got upset about me not being able to tell which is better 1 or 2 3 or 4

Order contacts thru here and glasses, I said out of pocket $300 and I quite sure they pulled more than that in from my insurance company. They refuse to give me my contacts that I ordered because I have to set an appointment to pick them up. I have worn contacts for nearly 30 years. Do yourself a favor and go somewhere else.

Jeybird i agree with you there was a laddie there that was rude and being a pain she had the light in my eye so much it started to burn and she also groaned when dealing with my eyes. Mr. Charles is a nice guy, kind and has patience

Place is a joke schedule a time to get a exam and they say you are a hour early now Why would I schedule a appointment at the same time I had to leave for work!!???? Smh never again will i step a foot in that place..and I pay cash!!

Its open

Great service and actually accept Fidelis

Even with an appointment I ended up waiting way too long. Service is terribly slow.

I was in the store for about 20 minutes looking at frames. No one asked if I needed or wanted assistance, I was the only customer in the store. I need new glasses, but I guess Im going somewhere else.

Nice people