Id been referred to Kovach Eye Institute several years ago when I had a retinal issue. My experience then was so positive that, when I decided I needed an ophthalmologist, they were the 1st place I called. Dr. Bill Shaw was personable & professional, and I already knew their facility was excellent. It was quickly determined that I had cataracts, and Ive now already had the 1st surgery on my left eye by Dr. Kevin Kovach. Everyone was kind and efficient, much effort was made to have me feel comfortable & unstressed, and the surgery was so quick, painless, and successful, that Ive been gratefully gushing about it for the last few days. I know there are no guarantees, and I was given a very realistic view of what could and would happen, but all went very smoothly, and my vision in the eye that was repaired is better than I ever had before. Thank you to Dr. Kovach and his wonderful team!

If you have to get a shot in your eye, no one could make you feel better about it than Jamie Avello. Her knowledge on all aspects of the equipment, testing and procedures, accompanied with her pleasant and friendly demeanor, make an experience that should be dreaded, enjoyable.

I was a little nervous at first, but the staff was extremely nice and very pleasant. The doctor was a little short in the beginning, but then he opened up towards the end. The nurse working with the doctor was the icing on the cake. She explained everything in so much detail (the doctor did also but the nurse did it a little different) which I appreciate more than words can express. I left feeling informed and confident.

Dr Kovach and his staff are extremely knowledgeable, professional and friendly. I won’t trust anyone else with the health of my eyes and the quality of my vision. You should prepare to be in his office 1-2 hours because thoroughness takes time. He gives each patient the same courtesy of time.You won’t be disappointed if you trust his expertise.

Dr Matten and the staff are so personal and professional. They took care of my eyes and I Am So Satisfied. I am not the easiest patient but they took the time and they really care for me. I love them and I highly recommend them.

I was extremely happy with the service starting from the reception desk to my Doctor. Everyone was very polite and helpful.

I am extremely satisfied with my experiences with the Doctors and Staff at Kovach Eye Institute!Couldnt be happier with the results of my cataract surgery. My vision was almost 20/20 the day after surgery! Vision is sharp and colors are brilliant!Thank you, Dr Kovach and your amazing team!

The staff was courteous and helpful. Very thorough exams and information. My cataract surgery was flawless and my new lens is working well after only 6 days!

Horrible!!!They are always in a rush, mess up your files, your are not treated like a patient but like a number. They dont listen to your concerns, if you care about your eyes look for another place.

The facility in Elmhurst is very professional. The employees are friendly and most attentive to your concerns and eye-care needs.

Kevin took his time and explained everything to me. Only issue was the very long wait times to see the doctor and then complete the exam.

The staff is very courteous and helpful. We had very pleasant experience throughout the procedure with very clear directions and follow ups.

Had my lasik surgery here with Dr. Kovach. The staff and doctor himself have been great since day 1. From the consultation, full eye exam to the surgery day and even the follow ups, they made me feel very comfortable and well taken care of. Now I am seeing this world with 20/20 eyes and can’t thank them enough. The parking space in Elmhurst location is a bit limited as it’s in the center of downtown area. For people who are considering lasik surgery, besides the big institutes that’s focusing ONLY on lasik, schedule consultation with Dr. Kovach and get a more overall and detailed review as well as get all your questions answered.

For years its been the same. Horrible wait times regardless of appointments set up. Sitting in rooms and waiting forever without any explanation, check in, apologies is most ridiculous and synonymous with KOVACH. Very shameful if you ask me ...1 Stat with wit times is all I can give. Beearw

I had a wonderful experience during my visit. The staff is very friendly, and the check in process was quick and easy. I barely had to wait at all to be seen by the doctor. Dr. Ali listened attentively to everything I had to say, and she exactly what my issue was.Overall, Kovach Eye Institue offers great eye care with exceptional customer service from their staff.Extra points as well for having an awesome fish tank in the waiting room.

Bonnie KlingbergWould definitely refer my friends to Kovach Eye!Very professional, friendly and Doctor Mateen is the best! He knows what he’s doing and very patient with his clients! Highly recommend!

I am one week removed from having Lasik surgery and my eyes feel great!I can’t say enough good things about Dr. Kevin Kovach and his team. They made me feel at ease throughout the entire process from the pre-exam all the way thru the surgery and follow-up. I mean, it is a little nerve-racking, but I felt confident after the consultations as well as how many of the teammates that worked they had it done! Maddie was extra helpful explaining everything I needed to do with the eye drops and post surgery precautions as well.If you are 40 and want to avoid needing readers....go for the mono-vision option! I did and have no complaints, takes a week to get used to it but will be well worth it.If you are trying to figure out who to trust to do your LASIK.....you found the spot at Kovach Eye Institute - trust me! You won’t believe your eyes :)Jason

Dr. Kovach and staff were very professional and thorough from start to finish! I’m very happy I decided to do my Lasik surgery here.

Im a patient of Dr. Mateen AliNiaze at the South Barrington Kovach location. Dr. Mateen did my cataract laser surgery and I am very pleased with my vision. At his recommendation, I choose a multifocal lens and am very pleased with the results. My distance vision and computer vision are much improved. I do wear reading glasses but I can read most print without them. Before the surgery I was worried about my distance vision while driving. Now Im back to driving with confidence. The laser procedure was quick, painless, and I was seeing well the next day!The staff at the South Barrington office is friendly and efficient and everyone is willing to answer my questions. I feel that I am receiving excellent care.

Dr. Shaw was great and very Thorough and listen to all my concerns. Answered all my questions. The only thing I would like is if you could get an after care summery of the visit, so you have everything that was discussed at the appointment.

Very profession, very prompt as far as time of appointment goes

Dr. Mateen AliNiazee is a wonderfully skilled doctor. I knew I was in excellent hands. I had cataract surgery with a recommended implant to further help my vision. This is the best thing I’ve ever done for myself. There was no pain and my vision improved immediately. The surgery center and Dr. Mateen helped me to relax and have the surgery done, as I was nervous beforehand. It was easy and quick.

Caring and answered any questions I had warm staff

Dr. Kovach is awesome. Staff is unbelievable. Did my LASIK and Dr.Kovach was coaching me through the whole procedure.

Dr. Milap Mehta, M.D. Facial Plastic and Oculoplastic Surgery did a great job with my first ever health exam. She explained everything to me in a very clear manner. She was also kind and friendly. All of the staff was great – they were helpful, patient and helped with my insurance

Wait time is at least two hours, Dr Kovach doesn’t explain anything to patient, doesn’t seem to care much, every time we visit we feel like he doesn’t read his/ patient’s notes and is Uninformative about everything.. instead He blames patient for not remembering things to make himself look good.. terrible experience

Wait time at this location unbelievable. They overbooked patients and let them wait.

DO NOT GO TO THIS PRACTICE!! My boyfriend came here to get help with corneal erosion in his right eye. He was in a lot of pain and every time he went he had to wait over an hour just to be seen. The last time he was seen was today 8/7/2020. He was scheduled for a procedure but it didn’t happen because they refused to check with the insurance to verify coverage. There excuse was the computer system is down. Um what? Why don’t you just call? Instead they wanted him to sign documentation and not check. He wanted to verify with me first so he went outside to call me and together we got confirmation from the insurance company (within 5 minutes) that everything was covered. When we called back to have them at least put the contact back in to protect his eye, they stalled on the phone until there office was closed! We were outside the building and they said “don’t come in” and that they would just call us back to come in to help him. This all way happening between 4:20 - 4:40. We walked in to the office at 4:45 (they close at 5) and they were already out of the office! They still haven’t called and clearly weren’t planning on it. They were more concerned about getting out early and leaving my boyfriend in pain! Horrible practice. Seriously find another place to go.

The doctor who looked at me did not answer any of my questions, terrible service

First time I came to this clinic is amazing experience thanks to Dr. Aneta from Costco Optical in Schaumburg she recommend this clinic to us and Dr. Shaw explain in detail how to take care of my eyes for possible Glaucoma. The front desk they are very polite and kind. I will recommend this clinic to our family and friends.. Thank you and God bless..

Dr Kovach and his team went above and beyond to make sure my ICL procedure was a success. I was especially impressed by the receptionist who was always cheerful no matter how busy the office was, Monique who was always eager to answer my questions, Kim who took excellent care of me the day of surgery and Dr Kovach for giving me 20/20 vision within a day after my procedure.

They called and text me three times to remind me of my appointment at 10:50a. Was called at 11:20a and waited in an examination room unattended until I walked out at noon. The operation is a poorly managed mill. It’s money over medicine.

I had a surgical repair for a detached retina at the surgical center in Itasca. The staff was professional, courteous and personal. I was prepared for surgery that lasted about 40 minutes and I was out the door in perhaps another half hour. I had a follow up appointment the following day in Elmhurst and was reassured about the surgery and my outcome.

I have seen two different doctors at the Elmhurst location. The first one told me he could fix my problem in about 5 minutes. He didnt fix it. Im convinced he didnt do anything at all because the problem never changed or got better in any way. The second doctor did nothing but make excuses and strongly implied it was my fault that the problem didnt improve. When I demanded to speak to someone about this, the office manager repeatedly tried to gaslight me by saying that the problem is actually very hard to fix and often recurs. She did this even though I kept assuring her that the problem hadnt recurred, it had just never gotten better. Do not go to this office unless you like being lied to and having your time wasted. The doctors here to not know how to do their jobs.

They gave me new eyes via LASIK. Great experience working with them.

The staff and Dr. Saad are all very friendly and its a pleasure to be taken care of. I would definitely recommend them to anyone that needs eye care.

Was feeling anxious and was late for my appointment. As soon as i got there the staff there assured me everything would be fine. The staff there are so professional and understanding. I was in to see the doctor very quickly. I would highly recommend this pratice .

Kovach Eye Center made the cataract process easy.

We have been to this office about 6 times over the past year. Today was not unusual. Parking: horrible. Lot is always full, and the parking garage in the next block was full. Lot across the street will tow your car if you use it. Wait time: over an hour. There are about 25 people in the waiting room plus about 8-10 more in an auxiliary waiting room. Staff is usually pleasant. We have seen Dr Kovach, Dr Ahmad and Dr Ali. They are all fine, but No one seems to know any of your history until they get into the room and look at the chart. They always seem to be starting from scratch there doesn’t seem to be communication between staff, and depend heavily on patients verbal history and recall. Drs are pleasant. Staff is pleasant but I would consider going elsewhere if I had to do it all again.

Went there on Monday for serve eye pain. Made a follow up appointment for procedure for my eye on Friday they had to check if it was covered under insurance. Computers were down, so they couldn’t tell me if it was covered or cost. They didn’t do the procedure and sent me on my way. Pain started back up as I left. I left and called insurance and found it was cover within 10 min. Don’t understand the confusion Or why I would have to do there job for them. The lack of empathy that they have here was crazy . Wouldn’t recommend this place to anyone.

Its our first time here. They texted me multiple times a day for at least a week prior to our 3:15 pm appointment. When we walked in, we signed in but they didnt register us for another 25 minutes. Then the horrendous wait began. We were not called until 4:43 pm. There is no respect for peoples time. They overbook and make you wait for hours beyond your scheduled time. With a child who has autism & down syndrome this is unbearable. I was so proud of my boy b/c he just went to sleep. Places like this who have no consideration of peoples time and schedule should not stay in business.UPDATE: A personal call was made to me about this incident. I was informed that it was due to the phone service being down which affected the wait time. I received a call to provide feedback and the team is doing retrospective on how to be better prepared if this should occur again. I did appreciate the staffs assessment and the plan for treating my son going forward. I truly hope this is a 1 time thing and our next appt. if much improved pending nothing is down. My suggestion was to please let the people in the waiting room know if theyd like to return another time or can come back after 45 minutes to deal with this. Not announcing the issue only made folks more frustrated and angry in the long run. They took my advice into consideration.

I recently had cataract and vision-correcting surgery done by Dr. Kovach. He is absolutely wonderful! Not only can I now see better than I have been able to do for 70 years, but he explained all of the details of the available procedures, including the out-of-pocket cost of each one. In addition, both Dr. Kovach and his technicians were very kind and considerate, even though I am stupidly paranoid about anyone or anything getting near my eyes.

Wonderful! Outstanding! Dr. Kovach expertly uses cutting edge, 21st century medicine to treat and correct my vision. The result is fantastic! No glasses or contacts post- surgery. I can see!The doctor has assembled a top-notch team of medical technicians and support staff. Everyone is always professional, positive and friendly.I have and will continue to refer family, friends and neighbors to Kovach Eye Institute.The always busy waiting room clearly supports my high opinion of this outstanding physician and his team.

I was given the opportunity to complete my clinical hours for school here. It was the best seven week experience. I remember feeling completely welcomed and apart of the team. The entire staff were very helpful and informative. I learned so much and anything I had trouble with, the technicians took their time to show me and answer any questions. After my time was over, I actually missed going there because everyone was so nice. This experience is one that I will never forget and I would recommend this place to students as well as patients because the Dr.s are very informative and do such amazing work.Thank You so much Kovach Eye Institute team

Hector was fabulous. He was professional, very understandable, patient in his explanation of the peripheral vision testing and my other eye testing results. He took his time making sure I understood what my results meant.

I went to see Dr. Kovach for a consultation to see if I should have cataract surgery or get glasses. Yep, its cataract surgery. The office staff is amazing, they make you feel good (relaxed). Dr. Kovach takes time to talk to you. He asks do you have any questions, as he leans back to relax and answer any questions you have. I say that cause most Doctors take running stance to run out the door.I would recommend The Kovach Eye Institute to everyone.

DR Mateen is friendly enough and very professional. His team at the South Barrington and Elmhurst offices were very knowledgable and helpful. I definitely would recommend them to my friends. Some people are put off by costs for additional services and lens that are not covered by Medicare. The cost of the laser surgery for cataract removal is worth every single dollar.

They lie to me about price for cataract surgery.Very expensive price

I had cataract surgery, done by Dr Kovach. The results are really amazing. He used an IOL that was able to correct my astigmatism and the result is that I now have 20/25 vision! Plus, I can read most materials without glasses! The staff is really nice and I felt an instant rapport with them and Dr. Kovach. All instructions were concise and easy to understand. I highly and unreservedly recommend him and his team!

I love this office. I had an issue with my refill prescription. They took care of it right away. I would recommend this office to friends and family. The care they give to their patients is exceptional. Kudos to the wonderful staff at Kovach Eye Institute.

My mother has been receiving treatments from the Kovach Eye Institute for over a year now. Dr. Kovach and his staff have been great. I wanted to thank one staff member in particular: Dan. Dan’s very knowledgeable, kind and patient with my mother. He does an excellent job prepping her for her regular eye injections because hes gentle, thorough and makes her feel comfortable.

I had great service everyone there took care of me very well very happy with my first appointment thank you so much 🥰

I was there for first time. My dad appointment was at 4:30 we was waiting 2 hours and then the Doctor came and look at him and his words were “I don’t know, I don’t know” .OK If you don’t know who will know. If I were a doctor I will know but I’m not and I’m coming to him to help me not just to get my money for 2 min meeting.

If i could give this location no star at all I would completely unsatisfactory and unhappy and completely disgusted by the way things are done there... went in for an appointment and waited in a room for more than an hour and no one showed up when asked why it was taking so long they said it takes 2 hours per visit when originally was told 15 min... and to top it off step out of the room to the washroom and doctor goes inside and talks to minor( teenager) but still WITHOUT a parent or guardian present and walks out without talking to a parent, and just has a assistant tell parents to come back in a couple months.. SORRY BUT THAT IS NOT GOING TO HAPPEN!!! Horrible service!!!!

I trust Kovach Eye Center to protect my eye health. I have had two eye surgeries with Dr Kovach - a cataract removal and lasik on the other eye - and since that time I have trusted he and his team to ensure my vision. They are extremely current and knowledgeable, take the time to explain things, have state of the art equipment, and perhaps most of all, they are nice.

Dr. Kovach and his staff have been great! Both cataract surgeries have gone well. Dr. Kovach has also been aggressively treating the macular edema that developed after my first surgery. I would recommend Dr. Kovach to everyone.

This place has little respect for your time. They think nothing of making you wait well over an hour for your scheduled appointment.

Very happy with the care

Staff and everyone involved were outstanding.

Really liked the way things were explained at my mothers appointment. Hector was really nice.

RUN do not walk from this practice. I waited 6 months to post this review, until my eyelids were completely healed. Im left with nerve damage in the eyelids, one eye doesnt close completely, and the lumps left in the eyelid are hideous. This doctor is only interested in making money. No time for questions or concerns, just chop chop, the next patient is on the table. He had plenty of time to try and sell me cataract surgery that I didnt need.

I had cataracts removed in both eyes with the symphony multifocal lens put in using laser surgery. Our first visit was a detailed explanation of the procedure and cost layout with different lenses or plain lens and still wear glasses. A video on laser surgery vs manual was also shown describing the precision that laser is capable of. It was a no brainer to do laser although the cost was more than expected for the laser and lens but you get what you pay for.Matte had setup all scheduling and a payment plan. The surgery took less than 15 minutes per eye and turned out just as expected. Vivid colors and clear vision without the need for glasses. The two different eye drops multiple times a day, an eye patch at night and sunglasses when you go outside is needed post surgery. I created a spreadsheet to keep track of the eye drops which helped to ensure we did not miss any.As of day two of the second eye, it all works with vision getting better as time goes on.Dr. Kovach and his staff was a pleasure to work with, good results and would highly recommend them.

Excellent Service. Knowledgeable Staff. Top notch Equipment. Dr. Kovach is great. I had Lasik done and would recommend Dr. Kovach for this life changing procedure to anyone. NO REGRETS

I would recommend going somewhere else. The doctor was hurried and frankly rude. The assistant was unhelpful with the instruction of medication application. It may be better to find another doctor that is more focused on the patients well being and care rather than the quantity of patients seen.

I have been a patience for many years and this is a very well run office with friendly, professional staff. Doctor Kovach takes the time to answer questions and alleviate concerns.

They are wonderful at responding to any suggestions, didnt expect a fast reply.

Excellent service, left with a smile every visit (3 visits), great job from everyone!

I had a corneal tear / abrasion. They put a contact on it to help it heal. My vision now is worse than it was before even though they indicated it had completely healed.That is all I know because the doctors did not explain or tell me anything else. I am being literal with this. They did not tell me anything else beyond this. I saw two doctors on two separate appointments. And each doctor saw me for under 5 minutes. Again, I am being literal. I clocked/timed both doctors.They did not indicate long term issues, persistent symptoms, potential fixes, follow up appointments.... nothing. They may have assumed that it was a straight forward procedure and recovery. Of course it was not as I still have eye damage. I have seen and worked with many doctors. I have never experienced such behavior as a patient.1st appointment:Dr Mateen K. AliNiazee was dismissive and apathetic. He did not provide any additional information or explain anything.2nd appointment:Dr Fatima Ali was incredibly rude and had terrible bed side manner. It was clear she was frustrated all day as I had been waiting for hours and had over heard her on several occasions scolding staff members and patients in the hall way before seeing me. (Note to all doctors, generally speaking it is not a good idea to scold the patient.)Note, I did not engage / address her frustration as I was flabbergast with how blatantly disrespectful it was.The only reason I went here is because it was an emergency appointment setup by the ER doctor.Ive read others reviews online having very similar experiences. Im not sure how this place stays in business with this sort of behavior towards patients.Also, be prepared for long wait times - more than 1 hour.I hope this helps.

If you like waiting al least an hour for every appointment to begin and spending $4600 for LASIK that doesnt work (after which you still require glasses) then this might be the place for you. I regret the many hours I spent waiting for Dr. Kovach. Take your business elsewhere.

Highly recommend. Dr. Kovach and his staff are very personable, highly professional, and have a state of the art facility. Im an optometrist and work with many ophthalmologists, including Dr. Kovach, to co-manage various ocular issues including lasik, glaucoma, cataracts, and macular degeneration When it was time for me to have my own cataract surgery I chose Dr. Kovach. Having seen a number of his post-op patients I felt he would provide me the best care and best results. Im very happy with the outcome of my surgery and would recommend Dr. Kovach to my family and friends.

The entire staff was very accommodating, friendly and professional. I felt my options were explained in detail in such a way that I could understand and process.

Very professional kind Elmhurst is lucky to have kovach eye Institute

Thank you for your services, very satisfied with the staff, great work of Dr. Mateen and his assistant, highly recommended for the care of your eyes, my thanks for the treatment to my right eye that is already much better

I had my appointment with Kovach Eye Institute today in the downtown office. Hector is phenomenal. At first I had decided to transfer to UIC once Dr. Taub’s passed away. I went to one appointment there and I realized that the family atmosphere that Hector provides at the 150 N Michigan location is invaluable. Thank you Hector for your service. Hector makes me feel special and like he has known me all of my life. I am sure he does that with all the patients but I feel special. When I walk in the door, he recognizes me and speaks to me by my first name right away. Dr. Charles Hoang is now my new eye doctor. He along with Hector make a great team. Dr. Hoang is also personable and makes sure that I understand all about my vision. He does not rush me in and out like they do at UIC. He also gets my input and genuinely listens to it and examines me accordingly. Thank you for having both Dr. Hoang and Hector at Kovach.

I was terrified to have cataracts surgery and therefore, put it off as long as possible. I went to Kovach Eye Institute in Elmhurst to discuss my cataracts with Dr. Mateen AliNiazee. The staff at Kovach is extremely professional and caring. After having all of the necessary readings done, I met with Dr. Mateen. He immediately put me at ease during that first appointment and explained what was going to happen during the surgery through the follow up care. I had my surgery, on both eyes, and couldn’t be happier! Dr. Mateen met with me before the surgery at the surgical center. He told me what he was going to do throughout the surgery, making sure that I was comfortable and calm throughout. I couldn’t have asked for a more caring, professional doctor! I have already referred Dr. Mateen AliNiazee to several people who are facing cataract surgery in the near future. Thank you for everything Dr. Mateen!

I highly recommend Dr. Kovach. Not only is he a skilled surgeon but, he also cares about his patients. He has changed my life by giving me back my sight. Before I met Dr. Kovach I had been wearing glasses for 50 years and bi-focals for 20. Now I only need reading glasses which I can get at my local pharmacy. What a difference it has made in the quality of my life!!

My family has been going to Kovach Eye Institute for several years. Weve been to the Elmhurst & Naperville locations and the staff has always been kind, considerate, compassionate and knowledgeable. Sometimes they are running late but we have never felt rushed even though they are behind. Clearly they are taking the time to explain/educate and discuss options. People stand in line for 2 hours to get a high-end cupcakes, camp outside an Apple store for the latest gadget yet complain when they have to wait a little to get the best eyecare...dont get it! Highly recommend Kovach Eye!.

Great place very attentive

Dont get your Lasik done here. Ive been seeing Dr.Kovach for few years. Every visit, Dr Kovach try to talk me into getting Lasik, so after couple years I was able to save up enough money to have it done. The total price of Lasik was around $4000. Two years after having my Lasik done my vision has deteriorated. Dr Kovach then explained that getting this corrected, there are some risk and after thinking about it, Ive decided not to have another Lasik done. Instead Ive decided to go back to glasses. I went in for my annual visit and I was changed $40 co-pay. Then I told them that I will get eye glasses prescription. When I went to checkout I was told that I needed to pay another $40 just for eye glass prescription. I cant believe they tried to charge me for prescription after I spent so much money on the Lasik and it only lasted two years!

Highly honourable doctors and staff, Graet ambiance and facilities!

Great Doctor and Very friendly staff !!!

Front receptionist with the blonde hair is extremely rude and constantly giving attitude and rolling eyes talking to patients as if they were incompetent

I have been going to Dr Kovach Eye for year

WORST bed side manner, no compassion from the doctor or staff. No explanation of my condition, completely left in the dark!

The world is a brighter place