Its impossible to get ahold of anyone in customer service. I had a mistake on my account and they charged me fees, so I sat on the phone for over half an hour two days in a row and never got to speak to a person. I tried emailing as well and never got a response. The issue still hasnt been addressed. Considering just closing my account.

Megan Houlihan, Lisa Creed and Tarlice Artis at Neighbors Credit Union in Ellisville are FANTASTIC! They were all so personable, fast, efficient, knowledgeable and went the extra mile to help me get pre-approved for a car loan and then complete the car loan quickly! I truly felt that they took pride in their work and wanted my husband and I to be pleased with our car purchase.I have been a member of another bank for over 20 years and never in all that time experienced the kind of friendly, fast and helpful service that these three ladies from Neighbors CU provided to me, even though I wasn’t a member at the time that I first started the approval process. I feel confident in recommending all three of them to my friends and family. A big shout out and Thank you to Megan, Lisa and Tarlice for making this car buying experience as painless and easy as possible! I love my new car!

Lisa and Megan are amazing! They were so knowledgeable, helpful and gave me so much personal attention when applying for my auto loan. I couldnt have asked for a better experience.

Its good to know that a customer service rep and myself needed help with my account and the supervisor Lisa was not willing to help. not only did she not return my call after I left a voicemail for her she also did not return my call after the associate sent her a message to call me also. Good to know when people need help with their accounts she picks and choose whom she wants to help. I see why people like banks better instead of credit unions. This is why, because they are more helpful. I have been with this credit union over 10 years and still horrible customer service.

DO NOT LISTEN TO CUSTOMERS NEEDS. Open a account with them. Lady who helped me open account was fully aware of my attentions of buying cryptocurrency. First week fine all transaction processed. Less than 2 weeks later I get a phone call demanding that I stop using all transactions related to bitcoin, and offered nobody to talk to regarding why bitcoin is an issue.

Very easy and pleasant experience!