Sitting in the ER with son who was sent home from school with a pretty moderate concussion. Went to Urgent Care who immediately sent us to ER because of his state of confusion/disorientation. Been here in the waiting room for 6 hours. We were told possible 3 hour wait time and 12 people ahead of us which I said I understood. But here it is almost 1AM and well over 20+ people have been seen since then. My sons close friend came in an hour and half AFTER us at 8:20 and left over 2 hours ago with a small cut that didnt even need stitches. (So clearly severity of illness/issue isnt the determining factor for being seen).The waiting room crowd has changed 3 times completely since we have been here. The only difference is we are the ONLY ones who look like us.. 🙍🏿‍♀️🙍🏿‍♂️I asked the front desk if they forgot about us and questioned why we are still here in the waiting room while others are clearly coming, being seen and going. The answer was I dont know how they assign the order while rolling her eyes and walking away to sit back down. We are the ONLY ones here from the 6pm crowd!!! It is now half past midnight!!Make it make sense!!!! Enough with racial disparity in healthcare!!! Enough!!

My Wife had to go to the ER a couple of weeks ago and received substandard care. She laid in her own urine for the better part of the day. Took 1 hour to get anyone to address her bathroomnecessities. She continuously asked for medicine for her migraine with no relief. She was assigned a room and the care did not get much better.The doctors gave a lot of lip service snd little action.Her migraines continued . The head Doctor stated she had to sit up in bed, go to the bathroom on her own , be able to walk on her own and the Physical therapy had to work with her in order for her to be released and none of that happened.We we’re lead to believe gist this was a decent hospital and it was far fromIt.

TODAY AT PROVIDENCE VISITING MY SISTER AT ICU WHILE WAITING THE NURSE CLAUDIA AT FRONT DOOR DIDNT CHECK FOR FEVER NOR ASKED PEOPLE TO SANITIZE THERE HANDS I THOUGHT U ALL WORRIED ABOUT PATIENCE SAFETY W COVID WORST EXPERIENCE W THIS LADY REALLY

I had to have a procedure done at this hospital ( thyrodectomy ) and the nurses and doctors and everyone else who was involved in my procedure did a wonderful job. Very friendly especially the nurses . They made me feel very comfortable. I am so happy and blessed I did my surgery at this hospital. God bless and thank you all again for a wonderful job.

My aunt was there last week for kidney stones not once did they check her for Covid. She started having a seizure after being operated on and she could clearly hear and see both a male and female nurse making fun of her over this and saying that it looked like a circus. During her stay they didnt give her a shower or even a bed bath or change the sheets the whole time she was there. I will be calling the health health department over this. This is ridiculous and is something that Ive heard happening in third world countries. Stay away from this hospital.

Aide the night nurse sept-29-2021 was the best nurse that I ever had in all my life she made my experience 100 times better, she is very dedicated to her profession I really admire her and I wish other people can have the same luck as me with other nurses:), me and my baby really appreciated all the attention!!!

My daughter was advised to take my 2 year old granddaughter into the emergency room because she was throwing up and was running a fever since he was unable to see her in his office. 5 hours later, with no one waiting in the waiting area or inside might I add, the “supervisor” was not able to help my daughter and granddaughter. She had been waiting for COVID test results and X-ray results. Again, my granddaughter is 2 YEARS OLD!!!!! What kind of emergency room is this?!In reading prior reviews others have experienced similar issues and apparently nothing gets fixed. Yet management responds by saying “thank you for letting us know and we apologize for your negative experience. We’ll pass the information to the team”. Really?!! What team is that because obviously it’s not the actual emergency room staff that is taking your reviews and patients concerns and frustrations serious. This is unfortunate and something that should not be happening at all. It’s just obvious that you have employees who are unhappy and unwilling to help people. Your license must not mean much. Maybe going to the board of nurses and medical doctors will something be done about people having bad experiences instead of being treated professionally and ethically.

Worst hospital I have ever been In I would’ve been better off going to a veterinarian hospital. I was in the emergency room for eight hours before they could even get me into a bed I had heart problems. They didn’t even empty my urine bottle I had to dump it into the sink in the emergency room. I hadn’t had breakfast and I got there at 10 o’clock and I didn’t have anything to eat until 3 o’clock. The emergency room bed was nothing more than a inch and a half mattress it was very uncomfortable for someone that was had just had a heart problem I had asked for a glass of water three times before getting itAnd asked for something to eat another three times before getting something I don’t recommend Mendes hospital it’s poorly managed I ended up walking out after being there eight hours in the emergency room

$50 for an Advil? Absurd prices.I would be very careful with Providence Hospital. Make sure that they are not going above the EOB, Explanation of Benefits to what they are supposed to charge to your insurance company. If not you will get the bill.

My evaluation comes from two separate campuses and admissions from 2009,2018,2019. and 2021 for both my late sister, mother and me. Medical staff excellent but the other side billing, admissions etc. is atrocious. Constant run arounds, requesting documents, endless calls and you cannot blame this on Covid19 as it seems a common experience to many and on going. There is simply a complete unprofessional attitude towards this that seems from pages of comments to be the norm and not the exception. If you call them down on it they simply tell you its your fault. I have not even burred my sister and am in a run around with billing.

My experience with the staff overall was really wonderful. Due to some stomach issues at the time which was entirely my fault for not reading the prescription directions and eating something before taking my BP meds I though I may have caused a stomach ulcer. They did find and treat a UTI infection. I would go back and would recommend this ER.

Very bad service, I was in the ER 7/19/2021 the night shift nurse was so rude and careless , I was in the hospital bed with the door close No call light by my side, I was cold too, and I have to get out of the bed to look for the nurse after waiting and waiting.... I can go on on with this , . but that true is , I do not recommend the ER I in this Hospital to any one !!

Stay away from this hospital! The nurses do not care about you. I was in there because I had a ruptured colon and had abscess in my lower stomach. One particular night I started feeling really bad. I had a fever of 102 and all the nurse did was lower the temperature in my room and said she would be back in 20 minutes. I started to get the chills and began to sweat and had a rapid heartbeat. It took the nurse 2 hours to check on me again.Another nurse didn’t even know what my diagnosis was when I asked him.Another nurse asked me if they did a procedure on me, I asked her, “What’s a procedure?” She replied, “ I don’t know”But one thing is for sure. They will keep calling you if you haven’t paid your medical bill. They will NEVER call to see if you’re still alive.

Went to the ER by ambulance Wednesday , nurses and doctor treated me as if I was making up a whole back injury at my work to get medication, also refusing to give me anything for pain other than the lowest dose of a muscle relaxer for a lower back strain! I’ve been a patient for over 30 years and they put everything ever prescribed to a patient on your history sheet. Doctors and nurses let me leave the hospital in critical pain to wait for an Uber because there wasn’t anything they could do. In pain for 3 days went to the main Providence, they did MRI, gave me medicine to help with my pain and told me I did in fact have some nerve damage in my lower back. That was so awful of Transmountain to let a patient leave that can’t walk. Because to them, you are making it all up, the high blood pressure, the screaming and crying in pain. All made up. Awful experience.

My family has used this ER numerous times since they opened for mini emergencies like fever and fainting spells, etc, and we have always had a wonderful experience. The wait is always super short, we always get right in. Staff has always been attentive and kind. Thank you HOP!

Horrible! My five year old had a fever of 102.5 and they made us wait over two hours for the doctor to see her at 11:00pm. The nurse who took her weight and temperature was rude to everyone. Emergency’s staff is horrible. I will never go back… this is the closest hospital to my house but I rather drive downtown to las palmas.

This hospital truly is the worse!!! Especially the ER. Its like nothing gets taken serious!

Took my daughter in with STAT orders from the pediatrician for an ultrasound with concerns of appendicitis. David, who works the front in the ER, did not want to deal with my insurance because it’s too much of a hassle. He said having to call and get authorization was too much work and asked me to make an appointment for a later time or agree to pay for an ER visit since that’s easier to bill. Absolutely ridiculous he should be fired.

This was my mothers third visit at this hospital the quality And communication is very poor we were notified by the rehab hospital that she had arrived at there facility with very poor hygiene also the hospital never notified us they were sending her to a rehab hospital. If youre loved ones are at this hospital check on them frequently.

Went in last year Feb 2020 because I broke my elbow. When the Dr was checking it he extended my arm causing greater damage. Later that night the XRay guy confirmed to me that the Doctor shouldn’t of pulled it like that because it has worsen the injury.Today I took my husband because he cut his finger pretty bad with an electric blade while he was working on a project. He kept telling everyone there including the doctor that his pain was really bad. The doctor’s response was “Aww I know that man don’t like to see blood”. Where the empathy? He was clearly in pain!

This was my mothers 3rd visit in a month. On her 1st stay she was sent home with pneumonia and returned the next day. She was admitted a 2nd time for 1 week and then sent home again. 5 days later she was back in this hospital. She was admitted through the E.R. and transferred to the 3rd floor and 4 hours later transferred to ICU. The ICU nurse was the only nurse to provide extensive details on her condition and treatment. When she was transferred out of the ICU to the 5th floor it went downhill fast. The nurses Thurs- Sat provided barely any information on her or her condition. They were also giving her an antipsychotic medication (shes not psychotic) which has sedated her so much she cant even stay awake during physical therapy. Lastly, they transferred her to a Rehab Hospital on Saturday but never notified my brother or I when she actually left Providence. The intake staff at the new facility noted the poor hygiene she had been subjected too and the insanely sedated state she is in.Its sad this is the only hospital close to Canutillo and Anthony and because nursing staff dont want to deal with a patient they sedate them knowing visitations are limited. Disgusting!

Customer service on phone and on person is the worst. Can’t even make up their mind over the service hours or appointments. My son needed an ultrasound called ahead of time for hours of operation. Got told that Saturdays theyre available 8-12. Showed up on Saturday at 11:30 and was told it was already closed. Never did the lady on the door said that i needed to call and set an appointment. Came on Monday and the lady in the front told me that i had to set an appointment. Why couldn’t the person who i called tell me that in the beginning!? Would’ve saved a couple of trips. Bad organization. No communication at all! The worst experience ever!

The worst place to be if youre sick, or have an emergency! Unless of course its covid related, then they will admit you because they get big money for every case!very disappointed with their e.r. & would not recommend them to anyone!

Very nice staff. I was there with chest pain and was admitted for further studies. The food was terrible and not appropriate for a hospital. Tortillas with every meal, pinto beans boiled with no flavor at all. Very salty meats, green beans straight from a can with nothing in it. Fruits from cans. Koolaid as juices...very unbalanced diet.

Horrible experience, nurses and staff are rude and never check up on you. I ask for a nurse and waited 4 hrs for the nurse. The staff is extremely cold and upset if you ask for the nurse. I patiently waited one hour every time before I reminded them the nurse had not come by. Then I started hearing the staff raising their voice to badmouth me in the hallway. These rude comments could be heard all away across the hall. Overall just a bad experience. No shame!

My father had a stroke last year, and was hospitalized for a week. I just wanted to thank all the amazing staff who took care of him. I am so grateful for each individual who was patient, nice and overall very kind and professional. A special thanks to Nidia who would always make my father laugh and smile through that dificult time!

Horrible registration check in. The two girls at front counter not following Covid protocols... hugging everyone who shows up for work here. One other female kept clothing in and out too continously. They tell you to have a seat and then you can see them laughing and joking with each other and many employees that are coming in behind the counter. They told us to come in early and we did, but then they took forever to take us up to a simple CT scan. We pre-registered the day before for nothing! They made us way late for our appointment in radiology!! Ridiculous....

First time at Transmountain..beautiful hospital and extremely helpful staff. I went with my son who is autistic and he was not having a good day. The young lady who registered us Silvia was very understanding and kept my son occupied which helped while I signed all the paperwork. Ashley lab technician was very helpful and quick. Thank you for caring and understanding your patients.

Quick check in, and awesome staff. Had Dr. Ashburn and the nurse, Scott. My test results were quick and they were very knowledgeable. I hadn’t been to this hospital in years. I switched over to Mountainview in Las Cruces; making me miss them.

Broke down on the side of the highway across from the hospital. It’ll be at least an hour until Uhaul’s roadside assistance can get here and I needed to use the restroom. Had a mask on and no one would let me in simply to relieve myself- even asked for a security escort since no one believed me that I needed to poop. Would’ve taken a dump right there in the front entrance if I had something to wipe with.Seriously though, why take my temperature and screen me if you’re not letting anyone in anyway? There’s no other buildings around within walking distance. I had a mask on. Get over yourselves.

My experience was with the ER on the evening of 12/23/19. I got in quickly and the team of doctors and nurses were excellent. They were kind, thorough, and genuinely cared about my comfort and well-being, as well as follow-up treatment. The only complaint I would offer is the bill, which was roughly equivalent to the price of a new car.

Nurses and staff were amazing during my labor. The hospital rooms for labor and delivery are so beautiful and they have such a nice view as well. Beyond grateful to the staff for my labor experience

My brother in law has been very sick the last few years. He’s been to the hospital a few times. This is his first time to this one and they have been taking great care of him. We have great hope for him to make a fabulous recovery. Extremely professional doctors and nurses.

The emergency room staff were caring and efficient. They found what was wrong and surgery was scheduled without delay. The hospital is very clean. I highly recommend it.

My labor and deliver was great all around! The only problem they rushed us out and we didnt finish all our paper work for my baby. We didnt get his social or copy for birth certificate. A lady contacted us but its been 3 months already.

Although the cleaning staff had been about a three. The nurses have been excellent , the food service has been really good and gone the extra mile to meet all my needs. The doctors can be a little abrupt and don’t necessarily spend enough time with you. But not all of them. Overall I would still give them a full five stars .

Well, I came here this morning for shoulder replacement. Friendly staff. Amazing anesthesia guy.There is an aide here, he brought me food. Drinks. He is awesome. His name is Sam. I can not say enough about this guy. He took very good care off me. Thank you, sir for getting me through a rough night. Very professional young man.

First, I had gone to my local ER for severe ab pain. They said it could be either my gallbladder or appendix. There was no GI Dr so I had to get transferred here. I am a type 1 Diabetic and they let me go 3 full days before I had any type of surgery. On top of that, they only did insulin 2x and kept my blood sugar at around 300. Almost into ketoacidosis by the time I got home. Barely 8 hours after surgery, the Dr comes in to say they are discharging me within the hour. I had just spoke to the nurse who said i would not be getting discharged until some of my pain was gone and after i was able to walk. I hadnt even walked yet. From the very start, i said i was allergic to Tramadol and had a red bracelet for it. The Dr said that i was going home with Tramadol and to follow up with my Dr for any more medications. I said well i am allergic to tramadol as i have it here on my bracelet. I kid you not, not even exaggerating, though i wish i was, he looked at me and said then i guess you get nothing. I asked him to leave my room as i was going to contact the nurse to see what was going on. He said i will be done in five minutes. I said i didnt care and he needed to leave my room and finish whatever he was doing elsewhere. He just stood there. It was not until i got up and had to scream please leave that he finally left with his entourage of 4 other Drs. If anyone is a lawyer, I really need help with this case because they keep telling me loopholes to get around his behaviour. I would not go here if it was the last hospital on earth and would take my chances with death. -1000000000000000 stars if there was such an option. The Dr name was Dr Thangarasa and if anyone has him, I suggest you run to a different hospital. I would rather take my chances dying than have that guy look after me.

Took elderly aunt to emergency went in with the medications that she takes and the er nurse took meds to write down the meds she takes and they lost meds. The nurse did not return all the med. a few hours later I get call flying hospital to say that they need yo know what meds my aunt was t taking. The first Rn did not write the meds down. . I called hospital to complain and they said they would. Never heard back from hospital till I called to complain again. I told hospital that I had purchase new meds and I just wanted the money I paid, $4.00 dollars is all u asked for seems it takes an act of God and congressional approval to get $4.00 from hospital. I have been waiting two days for the hospital to email paperwork and nothing . That hospital is the worst !!!!! Beware when you go there [email protected] not work !!

This happens to be my fathers second hospital stay within 6 months. Honestly should have left this review during his first stay. The Hospitals of Providence Transmountain is GOLD! My father was cared for by the most skilled and experienced doctors, nurses, patient care aids and staff! Dr. Erick Torres is an amazing Ortho surgeon. We can’t thank him enough!

Went to the ER. The front staff and and ER staff very compassionate not only to me but to other patients. Thank you for your hard work during this stressful time.

My grandfather was checked in today for a choking. Although he could breathe he would have episodes of coughing and vomiting. We called a nurse to help and she said, your RN is over there. This was an EMERGENCY. Although there are designated nurses for certain patients, as her job as a NURSE and her being aware of the EMERGENCY, she shouldve helped. Very awful service. Our designated nurse was wonderful, however, EVERYONE should be aware that if there is an emergency YOU need to help. This nurse was very selfish. Never going back again. Please speak with all of your employees and have then understand that this is medical and important. Dont be lazy in what you work in. Youre supposed to help save lives. Remember that.

My family and I are extremely grateful for nurses Esme and Scott in recovery. They were very patient and understanding when it came to my grandmother. So far the best nurses we have encountered👍🏻.

My wife was an impatient at Providence Hospital where the care was horrible. The ICU was great but once she was on the floor the care was one degree above torture. She had diarrhea due to antibiotic therapy. The staff let her lie in bed for six hours without cleaning her and when they did she was treated so cruelly that when she came home her skin was broken in two places in the shape of athumbprint and they told her was problem for themWhen a home health care nurse saw her I,the husband, was reported to adult protectivece agency for abusing her. So crazy ironic and there is more. Pray for all impatients please

Staff in the E.R are always great. Friendly and caring. The ladies in the front are always smiling and friendly. Triage very prompt and professional. Nurses are compassionate. The doctors always explain and are willing to answer any question you asked.Wait times are as expected.Nancy at the gift shop lacks customer service skills. The smile she had outside sitting on the bench all while on her cell phone, vanished when as she watch me come close and step into the gift shop. She was very short with her answers and even pointed to an item I asked for. Sorry to be an inconvenience. Unfortunately the soda machine was out of commission in the E.R.

It was the first time I had to stop by this facility to get some lab work it wasn’t way first choice but I’m so pleased that we went. I took my mother, from the get go at registration Ari was beyond welcoming and made the process extremely easy. The lab tech Ashley was very helpful and made my mother feel at ease. I have recommended this hospital already since our experience and will continue to boast about it. Thank you Ari and Ashley for our wonderful encounter..

The Hospital smells Amazing - clean, refresh and well maintained. This was my first time going to this Hospital :)There was only one issue with a young lady named Athena in the 2nd floor to prep you for a procedure, She was very rude to our family and still inside with my daughter. I was really surprised on her actions.

Went to have outpatient lab work. Processed expeditiously, no issues.Moved into draw area along with another patient. Room is too small and I was uncomfortable being in the room with the other patient, pretty sure he was too, and 2 lab techs. One tech proceeded to draw patients labs, using gloves, placed tourniquet, searched for vein, unsuccessful. Then with same gloves on, searched thru lab supplies for butterfly, moved other supplies around, including needles, tubes, etc. Then opened all of the drawers and cabinets looking for the butterfly, ultimately using the phone to call someone to bring a butterfly, still with the same gloves on, contaminating everything she touched, while the other lab tech watched. Not sure if this was proper procedure, but when I last worked at Providence over 30 yrs ago, procedure should have been for lab technician to remove gloves before touching other supplies, then reglove for the other patients draw. I probably should have said something, but I did not want to alarm the other patient. QA process should be reevaluated and only one patient in the room at a time. To add, it wasnt busy when I went, so only one patient in the room at a time should have been reasonable.

Surprise bills from out of network doctors....wow. I tried to contact billing and the phone rang for over 5 minutes and no one picked up the line. My husband had a trip to the ER in March...while the hospital is in my insurance network I received a $1,300 bill from a doctor who apparently does contract work and doesn’t accept my insurance. So am I supposed to interview ER doctors to make sure THEY are in my network before I allow them to touch me? You need to check your providers because this is not acceptable! I should bill you for my time trying to resolve this nonsense. It’s no wonder so many people go broke due to medical. Check your staff & Billing!

Great facility.. with all the chaos today the ER receptionist was friendly, caring and understood my concerns. She went out of her way to assist me and I really appreciate it. Nursing staff was great and helpful.

My wife brought my 2 year old daughter to the ER and waited 4 hours. 6 people come after my wife and got seen before my daughter A 2 YEAR she had red spots all over her body and we couldnt even find out. I called the ADA coordinator and he was completely useless basically saying FK your wife and hope your 2 year old dies. Plus there was a guy with blood dripping from his hand and no one at the ER cleaned it, isnt it suppose to be a biohazard? Moral of the story dont bring your kids to these useless FKs.

This hospital provides some of the best care I have ever seen and has some of the most competent healthcare providers. The hospital and its providers are definitely an asset to the community. I would like to thank the ER doctor for working hard to keep our father alive and making sure he transitioned to the critical care unit smoothly. Special thanks to RN Robert in the ER for pulling out my father from our vehicle when he was barely alive. He worked hard to stabilize my father and did not leave the room until my father had improved. His calm demeanor put us at ease in this difficult time. And special thanks to all the staff upstairs from the nurses to the cafeteria staff and the housekeeping staff for taking care of us. I hope you never need the services this hospital offers, but if you ever do, I cannot recommend Transmountain Hospital enough!

I started out in the emergency room. And then I was sent to the Telemetry floor. I was there for almost 16 days. I believe the emergency room staff and the Telemetry floor staff saved my life. Every person that took care of me and had contact with me, not only did their job but I feel they went well above their assigned duties, showing passion for their jobs and compassion towards me. Everyone did a job well done and more, from the Food Service Department, Housekeeping, Emergency Room Personnel, Administration, Doctors, Charge Nurses, Nurses, Nurses Aides, Lab Technicians, CT Scan Techs, Personnel watching my telemetry and the Volunteers that stopped by. I cannot express enough the appreciation and gratitude towards yall. I hope to not have to go to the hospital like I did this time, however, if I do, I want to go to your Hospital. Thank you very much. Sincerely, Rob Shanks.

First time at this hospital and we were very pleased with the service my dad got while he was there. The whole entire staff throughout the hospital is simply amazing .I love the original Providence Hospital. Always had a great experience and this one just superseded my expectations. Thank you to all for taking care of your patients so well. 🙏🙏

I have had to take my family to The Hospitals of Providence Transmountain Campus on several occasions and each time has been a 5 star experience. The hospital is always clean and well organized. Not only is the staff kind and efficient, it is obvious that they are all well trained and extremely qualified to handle any situation. Having to go to an emergency room is never easy but the doctors and nurses at the Transmountain Campus make you feel at ease. It is such a blessing to know that we can count on the team at the Transmountain Campus Hospital since my family is in a situation where having a competent medical team available at any time of the day or night is critical. Thank you to Nurse Sunny for taking care of my mother-in-law this past Friday. Thank you to Dr. Goldstein for the incredible care you have given my sister-in-law on a couple of occasions. And thank you to the entire team for all that you give to those of us that need you so much. You are all greatly appreciated!!

I had the misfortune of having to check in to the ED a couple weeks ago. Triage nurse, techs, and my bedside nurse Joann were productive and caring. Dr. Mullen had outstanding bedside manner. April with the admitting department was patient, kind, and our conversation made me feel at ease. A huge thank you to everyone involved in my care. No one should go without recognition.

Second mishap here, nice hospital but get your stuff together please! This place has potential if properly run. Won’t go back until I hear of improvements.El Paso hospitals are not properly run in my opinion. Our community hospital is poor and the private hospitals we have under serve and over charge.Expected more from this new “state of the art” hospital but it missed the mark for us, not once but twice!

My husband took me to the ER Room due to me seizing very bad on 3/2020 I thank all the nurses especially Jazmin I belive her name was. She made me feel more relaxed and trust them all. The 3 stars is because the er rooms are too small and they couldnt move around freely.

My mother was finally able to go home after having to have 2 surgeries and we have yet to be notified by any doctor on why the first one didnt work. My mother was sent home without a home health care provider being set up. She was sent home with no discharge information regarding her surgery and how to carr for it since they didnt set up the home heath care. My mom has been out 4 days now and has had to visit the ER twice. And we still do not have the prders for home healthcare after requesting them multiple times.

I’ve been in and out of the hospital my whole life and have stayed at many different hospitals on the West Coast I’m giving this hospital two stars and here’s why.1. The facility itself is very nice, clean, and soothing. I came into the ER and the rooms had a comfortable sense.2. The doctors were very quick to attend my needs and polite, along with the nursing staff.3. The negative thing is, I have medication that I need to take every day for my double lung transplant that I had in 2010. They’re very important and it’s extremely important I don’t miss a dose of medication. The doctors didn’t get those medications and I’ve missed two doses. I expressed a couple times that they’re important and I need to take them but I waited and waited and missed my dose. Very frustrating and unsafe.4. The final thing is that they don’t allow you to order anything from the cafeteria. They don’t have a patient menu they just bring you up whatever they decide. The nurse gave me a number to the kitchen and said I could order something different but when I called the woman who I talked to was extremely rude and had a major attitude.Conclusion... if you’re coming here for basic health needs it’s overall a decent facility. If you have a more complicated health history I wouldn’t come here. I won’t be coming back here again. The doctors need to understand the importance of transplants medications and not neglect them. Cafeteria and food situation needs major improvement.

I cannot recommend the transmountain campus emergency room. The facility is nice, the staff were nice. The nurse and PA were good. So why cant I recommend this ER? Billing. The hospital is in network, the labs was in network, the radiologist was in network.... But the ER PA was not! How can an organization allow a contracted group of doctors and PAs not to be in the same networks as they are?! They also had the audacity to balance bill me for nearly $2000! What am I supposed to do? Ask the ER doc before they touch me during an emergency if they are in network??? This is absolutely absurd. Now I have to spend hours trying to resolve this with my insurance company and the burden should really fall on the provider to fix. It is absolutely silly. And to think this occurred a month before the new balance billing law went into effect. Get your stuff together Hospitals of Providence and ensure your ER docs accept the same networks as you! Otherwise dont sign a contract with them! This looks poorly on you.

I really really wanted to like this place. They referred us here for my mom when she was not feeling good, and they stated that this hospital would take good care of us. As you may know, when Grandma gets sick, its a whole family affair. Everything went smoothly until we met our nurse in the emergency room named Sal. He introduced himself and appeared more than helpful at first. It was not until I caught him staring at one of my daughters body. I am so livid right now. The nerve of this full grown man to look at my daughter who is barely 16. And to look at her right in front of us, of me...her mother! I am beyond appalled that you would hire somebody with such poor work ethic and poor manners. The worse thing is she noticed too and later on told me how uncomfortable she felt. We were so relieved when we got discharged- to get away from this bald, overweight, indecent nurse. Transmountain hospital, I can only HOPE that you have the integrity to NOT delete this review. If we ever need medical care again, we are definitely driving the extra distance to another hospital. Hopefully they have actual professional staff elsewhere without the wandering eyeballs. Disgusting!!

Had an amazing doctor. Nurses answered the call bell fast. They had been busy but did the best they could. People forget they are human! Someone might be dying and need them more then you do so keep that in mind! They don’t mean to take a long time! I spent I think 3 hours waiting for 1 test to come back but I didn’t mind! They care and are very sweet! A creepy lady was watching me and opened the curtain and watched me. Besides the creepy patient it was good!! Would recommend them over urgent care! The receptionists even care! They make sure you get into a room ASAP! Thank you all the staff of thop!

My mother stayed here for 2 days this month and she loved it. Everyone was attentive and she loved the food and the view from her room. I do wish there was another chair in the room, because when my mother was sitting on the chair, I had to sit on the sofa/visitor bed and it is odd to sit on because of how wide it is. I certainly understand why it was designed the way it was, it was just a little awkward to sit on. Im sure I could have asked for another chair, but I was much more concerned about my mothers comfort than mine😏

Husband came in for an allergic reaction, doctor told him he could be allergic to himself. Was billed and then made him wait more than 1 hour to discharge. When he asked he was told to go back to his room and wait for nurse.

Wow! This hospital is amazing. Everyone is so helpful and friendly. They really go above and beyond to help you and everyone has a great attitude for service and hospitality. I really cant say enough good things about my experience delivering here and plan to switch our other children to the Pediatrician at the clinic...Thank you all so much. You will be seeing us again.

Worst experience I have ever had. staff left me writhing in pain and crying. the nurse did not do hear me anymore so she shut the door and left me there alone. I was in so much pain I started.to hyperventilate and could not caught my breath I called.out for help but no one came. took them over an hour to administer a.pain reliever. I will never go back to this place. when the nurse finally did check on me the patient next to me was crying out in pain and she just rolled her eyes.

Was in the E.R. over the holidays...very very clean! The staff was attentive and very compassionate about my care! I was so impressed that I was able to get in and out quickly and back to my home to recover. I highly recommend this hospital should you ever need medical care that requires hospitalization!

Transmountain Campus you are doing an incredible job!!! Had the visit your ER and everyone was great. From the moment we walked in the front person was attentive and actually seem to care. Our nurse was very knowledgeable, pleasant and ER physician was absolutely the best. If I could rate you all higher I would, thank you!!!

My husband had emergency surgery in May to remove his gallbladder. We couldnt have asked for better treatment. Everyone from the emergency room to the staff upstairs were so nice and took wonderful care of us. The only thing that put a damper on this experience was the outrageous medical bills we received afterwards for what is a routine procedure. (Almost $100,000 for a 48 hour stay?) Dont know what to do

Had to visit the emergency department and it is a madhouse. Nurses take forever since they are to busy gathering talking to each other or on their cell phone. The only efficient nurse was the one who saw us right away and brought us to a room unfortunately the rest has been horrible. My father needed to go to the restroom and nurse kept telling us she will be right with us. After 15 minutes a young girl comes to the room to ask for my fathers insurance, I explained to her that we have been waiting for someone to help my father to the restroom. She tells us she will be right back from the room I can see her tell a nurse and the nurse rolls her eyes. I cannot believe the type of nurses you hire. The young lady returns and informs us that the nurse is on her way. I asked her why the nurse rolled her eyes and she attempted to make excuses but I know what I saw. Finally an assistant comes and assist my father to the restroom, he was the only helpful person. Disappointed in the treatment. If I could rate them less then a star I would.

If you or a loved one is having an emergency dont go to this hospital. They are not fully prepared for a real emergency. Go to Sierra Campus. Or Las Palmas Del Sol.

Security is very professional, a slender Hispanic man helped calm down my mentally disturbed daughter by relating to her experience he de escalated the situation. He should be a negotiator. Not even therapists with a PhD can get through to her. Awesome job. Please treat these guys with respect.

Thank you staff for taking care of my dad , he was really sick when he arrive now he’s back home 🥺 thank you so much im heartily grateful

Not sure if accredited, not sure if in network - this is based on discussions with financial rep (no caring personality whatsoever). Er staff was great and caring-have no complaints here. Nursing staff on floor needs help-doctors dont respond, my orders were somehow deleted, cant seem to get anyone to respond for help need on a timely basis -I cant even get a Tylenol. My room has never been cleaned - this has been a horrible experience.

I wanted to take the time to thank all the staff at this hospital. I recently had to watch my wife as she deteriorated rapidly before my eyes. I was afraid that when the paramedics picked her up, I would never get a chance to see her alive again. The staff at Transmountain Campus acted quickly and rapidly to stabilize her. Special thanks to the radiology staff, who allowed me to walk with them to the study in order to ease my anxiety. I am also grateful for the charge nurse in the ER named Robert for being swift with the procedures, getting the IV right away when the paramedics could not, and for still taking the time to explain to me what was happening and what the plan for my wife was going to be. Please also convey my thanks a nurse in ICU by the name of Monica who was heaven sent in our time of need. She took the time to explain my wifes progress, the plan of care, and rounded frequently to see if we needed anything. Although my wife is still somewhat weak, she also wishes to express her gratitude to everyone from the minute she arrived to the day she was discharged. I highly recommend this hospital.

Thank you for the wonderful service!! I took my mother to the emergency room and was pleasently surprised on how my mother was treated. I appreciate staff caring personality, Deanna thank you for being informative and Ashley thank you for having patience with my mothers 101 questions and for replying to every single question with a smile. God forbid we have to visit the emergency room again but if if we do we will definitely return to this facility again 😊 Thank you for all that you do...

Great everything, just all around good people, just dont wear the green paper scrubs out of the emergency room, security will mistake you for a jailbird. Ridiculous......

If you really care for your familly do not bring them here , brought my mother to emergencies in excruciating pain from appendicitis . They just keep calling walking people in that arent in extreme pain or danger. Its very painful seing my mother in pain i already asked in the front told them and they just keep saying to wait a little more been here over two or three hours already. About to just grab my mom leave elsewhere this just isnt right how unprofessional and selfish this place is

They never answer the phone. Always short staffed but never hiring. 2 weeks now and I can’t reach anyone in scheduling. I had to cancel my doctors appointment twice because I can’t get the test done.

Changing my one star rating as they have overhauled their system. It appears they read the negative reviews and have worked hard to make the process better. Been here a couple of times(once for myself and other times for loved ones) and the waiting time is very good. In and out within an hour or so. Keep it up guys!!!

I dont appreciate being told not to come back if I dont have health insurance. I understand this hospital being private but if its an emergency, I have no choice but to come to the closest hospital near my home. How rude do you have to be to tell someone in the ER that is having an allergic reaction where their lungs are closing up NOT TO COME BACK? I had the nurses consult me telling me that the registration woman shouldnt have even told me that. Will be seeking action to be done after today.

Very little wait time on 2 visits. Although it had only been open a couple of weeks All staff was very friendly and importantly seemed to work well together. Almost immediate provisional diagnosis by the MD which was confirmed with tests provided. My only suggestion is when staff is having to attend to more immediate intervention with a patient, they could pop in every 10 or 15 minutes to let it be known they hadnt forgotten you were there.

I went in on June 7th having a miscarriage, I was already having a traumatic experience and my experience there just amplified it. I woke up at 2am bleeding heavily, more than I should have been. Went to the hospital expecting help, but instead stuck in a room with a blood pressure cuff cutting off my circulation every ten minutes and left for hours covered in dried up blood alone. The sonogram guy wouldnt even turn the screen just a little after I asked to see if my baby had passed or not so I have no idea if my baby got flushed or sucked up in the suction device I kept getting stabbed on my privates with when I first arrived. He also pushed so hard on my pelvic bone that it felt like he was trying to break my bones. I dont understand that either because my ob never had to be rough to get good pictures. Not a single doctor or nurse told me they were sorry for my loss. I feel like the bedside manner was awful, then to top it off I get this insane bill in the mail. It was like getting slapped in the face after losing the baby I wanted so badly. I will NEVER step foot in that hospital ever again, Id take my chances dying first.

My sister was here, workers are so unethical,with no manners. She got there with bumps all over her body, a swollen stomach and they refused to make further studies like an ultrasound, or blood work to see what was really going on. She was dismissed with an allergic reaction and gave her a prescription for Benadryl. Which we found out later on it had nothing to do with allergies. They make it seem like you are nothing if you dont have insurance even doctors were so rude. Why do you become a doctor if by the end of the day you just want your money? What happened to being a doctor to help others? Just trying to reach out to others about how this place is being ran.

This location needs to seriously improve on communication, acting like they care about the patients and timeliness I’m getting things done. Our family has had a frustrating, at best, experience here. My father in law got cleared to eat today after not eating for 5 days and we’re still here waiting for food after several hours. We’ve never seen the doctor or heard from her. The RN’s are impersonal and don’t know what’s going on. I can’t imagine someone being here without family members to look out for them. There’s no telling what all could go wrong.

The ambulance brought me here yesterday I was in a lot of pain from my abdomen. They told me there was a lot of people and left me in a hallway. After awhile the nurse took me to an emergency room the nurse said they were going to go get pain medication but never came back. It took till my boyfriend got there to get them to finally give me pain medication. After that the lady came to the room to get my insurance information and I informed her that I didnt have insurance. It really felt worse after that they took me for a some test nurse forgot to put me back on my iv they didnt notice till I was about to be discharged. I was still in pain but they were busy and just needed rooms. Horrible experience there next emergency I have I will have family drive me to another hospital that wont just focus just on insurance.

Great service!! We were there yesterday and everyone was great. From the moment we went in we were acknowledged immediately by the receptionist, the nurse was extremely helpful along with the physician. Thank you all!!

My mother was in the ICU after suffering a heart attack. She did not recover and passed away peacefully. The nurses and doctors were so sweet to her and my family. Their care and compassion is so appreciated. And yes, Dr. Omar, the cafeteria food was really good.

Very friendly staff and I have no complaints what so ever.

The Staff at the ER was amazing! Everyone was so friendly and took time with me. They explained all my blood work and treated me with respect.

The service at the ER IS HORRIBLE!!! Drs and nurses dont care. They sit in the front and talk chit chat and dont check up on you until you go and ask! We were there 8 hours and out of those 8 hours, they came twice to check on my brother. My brother was having a hard time breathing and all they did was give him an IV and a breathing treatment that was for 1 hour. He had it on for over an hour and the resp. Nurse never came back. I took off the mask and it stayed on for 3 hours! Theres absolutely no need for this. We go to the ER not knowing whats next and trusting that they know what theyre doing, and then you get this type of treatment?? Come on! Its unfortunate that they study to become nurses/doctors....and somewhere along the line, they forget their people skills! I hate this hospital! Its a very nice building but the service is REALLY bad!!!

My brother is at this hospital and for 2 nights he was not given his anti-seisure medicine on time he put his phone on speaker on the second night and I over heard a nurse by the name of Ashley mistteatmis my brother telling him shes busy and that he had to wait really,x,!! I was so upset it being Im also a nurse in the State of California and we never wait to give any patient such an important medication I will be filing a complain with board of nursing please! If you have loved ones dont take them here patients are a dollar sign here they could care less about there patients

Im having an outpatient procedure on 23 July so I had to pre-register today, (19 July 2019). Sylvia was the one that registard me, Alex did my EKG, Rosie was my patient nurse, Nathalia took my vitals and Dee was my Phlebotomist. They are all exceptional people. They made me comfortable, answered my questions and gave me the feeling they truly care about the patients at this hospital. My thanks to you for hiring such professional and caring folks. Thank you. Bea

If I could post negative I would for what a HORRIBLY INCOMPETENT hospital this is. Do NOT come here. My mother was admitted through the ER for sepsis (the surgery was also performed at this hospital). The culture results we were waiting for to find out what caused the infection were never even sent in. They released her and they had her on every antibiotic they could think of to cover all their bases which ended up making her have uncontrollable vomiting and was unable to eat for days. We called and left voicemails to those in charge ten times and never received a call back. We are now having to come in person to request her medical records to take to people that can actually help us. Worst experience imaginable.

One person here stated, Dont bring your loved one here unless you want to say goodbye. I thought it was a bit dramatic until I went there - sadly, its quite accurate.When a patient knows their own history, its vital the doctors listen to them and not develop their own fantasy world of the patients best care.Sadly, the lead pulmonologist reeks of a god complex. He refused to acknowledge that he gave the wrong treatment plan. He refused to accept his errors even with irrefutable evidence.I would rather lie on the side of the road and die than relive this horrific event.In the words of another poster: DO NOT BRING YOUR LOVED ONE HERE UNLESS YOU ARE EXPECTING TO SAY GOOD-BYE.

I would not reccomend this hospital. I had surgery here and from the second I opened my eyes in the recovery they were asking me to get dressed to leave. My husband and mom had to help dress me as I was still sooo drugged from the anesthesia. They came and dropped off the wheel chair and said to call when I was ready. I was very nauseous and asked for ice chips since i had not eaten or drank anything since the evening before. They did not make sure I could walk, urinate, drink... etc. They threw me out of the hospital within less than 2 hours of having my surgery. I am so disappointed in my care! Would never go here again. It has been almost a week since my surgery and there has been no follow up or call to check on my status. They do not care about their patients like they should. Awful!

Horrible place never go their for an emergency! Was their and I just left I had a procedure done in my spine my sugars were high! Nurse asked so what are we treating you for sugars or pain I was like for both. My pain was horrible. People were getting their after me and it was like they forgot about me. Asked front desk and she wouldn’t give me a good answer she just said we have no time. Nurses don’t know what their doing. Really bad service!!! Left went to las palmas put me right in because of my sugar levels and pain to good care of me. Providence has a lot of work to do would not recommend.

I would like to recognize all the ED staff for the prompt service, from the moment we checked in the young lady was very welcoming and helpful. The nurse and doctor were courteous and assisted us immediately. Thank you Transmountain Campus ED!!!

Service was amazing very friendly staff despite the bad situation they made me feel comfortable and safe. Security Morales did amazing job as well.