Wonderful customer service and they understood the importance of my pet to me and our family. Personnel are very professional and I felt we where in the right hands. They took great care of my pet and me I will recommend them to everyone. My pet had an emergency early in the morning and I called somewhere else thinking they would help only to find out I wasted time and the Veterinarian did not even come in. El Paso Animal Emergency Clinic are the Best.

Our furbaby needed immediate attention as his heart murmur was getting worse and his lungs were full of fluid. We have just relocated to the area so no local vet yet. We found El Paso Animal Emergency and they are AMAZING! Took our Chihuahua right in, assessed his situation, explained he needed to stay in hospital, gave us an estimate immediately so we knew what to expect. Although hard to leave over night, we knew he was in the best place. We even got a few pic texts from the staff cuddling with him. That meant the world! Apparently he charmed everyone. They answered all questions, responded promptly and made sure we understood all directions. He was able to come home the next day. He is so much better!! Would recommend to anyone. With any type of pet! We saw dogs, cats and even a lizard. Thank you thank you!❤️

I was hiking in the Organ mountains when my dog cut both of her front paws on some sharp rocks. Tried to get her into a vet here and Cruces and it was impossible. This hospital came with great reviews. Staff is very friendly and caring. Super clean and professional animal hospital. They got us in right away. Vet assessed my dog and realized that the cuts were superficial and recommended us getting some booties. He was very gentle with my baby and calmed all of my fears. He didn’t charge me because there wasn’t much he could do. I was blown away. I would have paid the fees but he wrote it off. I highly recommend the animal hospital!!!

The people at the hospital were fantastic. The Dr.s, techs, Receptionists, and all others were extremely professional, and at the same time very caring and loving of my dog. When he finally passed away they actually seemed sad, and sorry for both him and myself. They were a God send for me and Eddy. Thank all of you and God Bless you each and everyone.

Every single member of this organization I dealt with were very attentive! Had the right temperament for the trade they are in! So caring and professional and above all, they were able to take care of Our Landry and give her back to us stronger and better than ever! These folks are Miracle workers and do the Lord’s work! I would definitely recommend taking yours to them to make them feel better! God bless you guys at El Paso Animal Emergency Clinic!!Luis S

I cannot say enough nice things about this facility! A stray puppy ran in front of my car today and so I took him in, but I could tell he was very sick. At first I took him to the Far East animal clinic but they had an 8 hour wait! No fault of their own, it’s Memorial Day weekend and people need care for their animals. They recommended El Paso animal emergency center on airway Blvd and I couldn’t be happier. Their lobby is open, but for most cases they talk to you over the phone, or at least the dvm does. Which is no problem. I was there a few hours but I knew that the puppy was getting the best care. The receptionist was kind, patient, and worked efficiently. The techs I spoke to were thorough and compassionate. And the doctor was very helpful and explained everything easily to me. I paid more than I thought I would for him, but it’s worth saving an animals life. Even if I just met him. They also offer a military discount if you are in that category! As long as I live in El Paso, they will be my go to for my animal’s emergencies. Thank you for being amazing!

The waiting time is excruciatingly long. I arrived at 7:40 pm on Sunday. My dog was taken to the back, but didn’t receive any attention until 1:30 am. He was ready to go home until 2:40 am. He got a physical examination and received a shot for pain. I think the diagnoses was correct but definitely shouldn’t have taken seven hours!!! Also the front desk personal do not give you any information about what is going on with your dog, or as to why the long wait. If your dog needs immediate attention, it will have to wait and hope he/she doesn’t die.

My dog of 12+ years passed away suddenly on Saturday. I called and they gave me all the info I needed. I brought him in and they handled it amazingly. They were apologetic and were very kind. They also provided a paw print to remember them by. It was just what we needed with all the emotions going on. Thank you Dr. Clement for putting us at ease! Highly recommend this location for your pho’s final arrangements.

The staff was all friendly and attentive to our needs. They took very good care of my boy Roscoe.

On the day I went in with my dog, there wasnt a long wait. The staff was very friendly and empathetic. The veterinarian I spoke with was very professional. She explained what was wrong, what tests they needed to run, why they were considering the treatment plan they were, before any treatment plan was implemented. I felt very informed and comfortable.

I brought my cat here after she got into a dog fight and they said she was fine. They completely missed that her tail was broken and she had a hole in her bottom. I’m deeply deeply disappointed.

Its never a good thing when you have to visit the El Paso Animal Emergency Center. Both times I have visited, I have had to euthanize a beloved pet. However, the staff is extremely caring, professional and compassionate. Because of the way our family was treated during those tough calls, I know that if another emergency comes up, this is place I can trust will take care of my pets.I recommend El Paso Animal Emergency Center for your pets emergency needs. I have piece of mind knowing I have a place to go when my regular vet is closed or unable to see my pet on an emergency basis.

I work out of town and they kept me up to date daily on my dogs surgery progress

The staff was very friendly and helpful. They gave me time to think about the best option for my pet and me financially. My pet is doing much better since going.

The person i talk to, told me i had to pay up front to be able to see my cats little 4 day old kitten that is having trouble breathing 😡 the other 2 didnt make it

They treated my Bella like family. Amazing place , amazing staff! Thank you for everything

My new rescue ran out into the street and was hit by a car. I immediately took him to the emergency hospital. The care he received was wonderful and caring. After an overnight stay our baby is home recooperating. I hope I never have to visit again, but its great to know that they are there and ready to take care of my familys needs.

Everything about the clinic is 5star, from knowledge of my animals down to the professionalism of everyone there.

Super expensive so be ready to $$$ they do offer care credit or scratch pay if you qualify. Our dog stayed over night. Very friendly staff the vets were really nice & very helpful. We had one cross the rainbow 🌈bridge, & they were so kind and allowed us as much time as we wanted w/our pet. They didnt keep checking on us, or asking us if we were ready yet. Which was so very thoughtful. Thank you to the whole staff for the hard physical &emotional work you put in. 👏skol

You can tell all staff members love what they do.Very attentive and professional.They care about each animal that comes in the door. Thank you for taking care of my fur babies.I appreciate you all.

My little Chihuahua was very ill she ended up passing, but the Vets and the staff were wonderful. They took very good care of her . So compassionate.Thank you to everyone again at El Paso Emergency & Veterinary Specialty Center.

Excellent staff who render the upmost professionalism in high stress circumstances. Can honestly say that I would hesitate recommending or returning myself, if the need arises. Always treated with the most respect by each and every employee of this facility. Great customer service that others need to learn by their example! EXCELLENT in EVERY Aspect!

Thank you for taking of our sick puppy. She is feeling much better thanks to the excellent service you all provided!

Hi, I had a very sad day when I find my best friend, my dog had passed away. I found a place that would help me with the necessary steps to take care of our friends preparations. The people were prompt and polite. Thank You.

I admire the care and personal attention from the staff and Dr. Clement. They return your calls, keep you up dated and Dr. Clement came out to personally speak to me when I picked up my fur baby. Thank you to everyone!

Hello, Yesterday was our 3rd or 4th visit with a pet &/or animal to the Animal Emergency Center. Each visit we were impressed with the professional staff, knowledgeable physicians, empathy for people bringing in sick or injured pets. We are grateful for the excellent service you provide.

We had to go to the vet emergency because something with my dog and she had a severe allergic reaction. When we got there they took her puppy right away so that she wasn’t in any pain and before the swelling got bad. There were a lot of other people waiting and we had to wait about an hour. But even while we waited they were already taking care of our dog so she wasn’t in pain for a long time. The staff was very kind even one vet tech who literally sat with the dogs and talk to them to make sure they were Comforted. She addressed our dog by name, And was very reassuring to us about our dog receiving care.I appreciate that so much. I highly recommend if you have an emergency to take your dog here.

Wonderful caring staff and doctor. Prompt attention to our pup who found opening a bottle of medicine an irresistible puzzle to be solved and rewarded himself by gobbling up some of the pills.

My dog is currently undergoing treatment daily so I’ll update this review when I know more. I understand it’s an emergency animal hospital so wait time can be a little excessive. I’ve been there 4 times this week mostly dropping my dog off for her hyperbaric treatments. The staff (many) have all been great even though they seem to step over each other in that small reception area. Twice picking up my dog, I’m asked to pay when I have prepaid for all procedures. Asked how Grace handled the procedure, was told ‘great’ and handed paperwork that you have to figure out yourself. Even though your fee covers medical boarding, they recommend dropping off in the morning and picking up in the afternoon. Hardship on me and my dog who hates riding in the car. To be continued ……and I worry about the future of good animal care in El Paso. Loved the vet who examined Grace.

The staff was courteous and very professional. They really seemed to care about the animals. I agree with the other reviewers that it is a little bit expensive but they seemed to be doing all in the best interest of the pup. Nothing seemed superfluous on the receipt. They didnt do anything without us agreeing to it before hand. We are from Las cruces, NM so this is our emergency vet for the weekends and they responded well to our emergency.

Best experience. They are an emergency pet hospital but yet, they are extremely attentive to both pet parents and the pets! My dog ate a huge onion and she was seen within 15 minutes of arrival. I didn’t take her to her three day follow up because she was doing very well, and they still called me to make sure she was doing ok. I love love love this place!

Amazing place! It feels like home. Everyone is so warm and kind. There is even a sweet cat that sleeps on a chair. I took my puppy after I suspected she ate something she was not supposed to. I was so relieved when they treated her and told me she was going to be okay! Cost for treatment was low, which was a relief, as other places sometimes take advantage of people. Not here though. Here, expect kind people, animal lovers, and people who just genuinely want to help you.

Reliable services. Only downside is the wait time.

Caring and very nice. They were quick and very helpful, they care for every animal that comes in and offers help in every way possible.

Took my dog, who had badly broken nail. Wait time was over 2 hours, but nurse was kind enough to quickly examine my pup, apply bandages, and tell me that it could wait until tomorrow. All without charging me. Thats compassion and it only took less than minute. For her to take time to help me, meant a lot. And she did it because she cared about my dog without even knowing her. I will only go here in the future.

El Paso animal emergency was highly recommended by Banfield pet hospital when my pet needed “urgent care”. The gentleman that took my cat in was professional and genuinely seemed to care about my pets needs. However, when I came to pick my pet up several hours later I paid for the services that were provided. Total amount came out to 316 and some change. Included in this charge was blood work that was supposed to be drawn and sent to a lab for testing to determine why my pets white blood cell count was so high. After asking a few questions before leaving it was realized that they had failed to take an adequate amount of blood for the testing. Had I not asked questions I would have left without this service I paid for being done. I didn’t think much about this at first and just accepted that it was an honest mistake. After I left and got back home I took out the painkiller and antibiotics that were prescribed to my pet. The antibiotic they sent me home with was in powder form which they never explained or told me about until I called to ask them if it was supposed to be powder. I was informed over the phone I had to mix the product myself with water or I could bring it back in so they can mix it for me. ( I live nearly 30 miles from the store....The lady I spoke to about this explained that they are very busy as if that made it understandable for the lack of communication.Update: Sam, another associate Took the time to correct the wrongs. When I brought my cat back in she did the bandaging perfectly. She allowed me to come in and see her clean my animals wound and bandage him correctly she gave my cat snacks as well as gave me supplies to make sure that my cat was taken care of.When I needed to come in Sam took the time to come in and look at my cat even when she was off for the day. Because of these things I have changed my review from 2 to a 4 star because this employee Sam took the time to correct the wrongs. Thanks to her help my cat is made a complete recovery is strong and doing very well I will utilize El Paso animal emergency center in the future And will recommend them to others

This clinic and the personnel that work here at El Paso Emergency center are the most caring people Ive ever taken my animal to.They took awesome care of my baby Sadie, thank you from the bottom of my heart and may th e good Lord bless and keep all of you for the great work you do

I can’t thank El Paso Animal Emergency Center for taking care of my dog. My dog is my life and they treated him with diligently and professionally in order give a proper prognosis. The ladies up front like Cynthia were absolutely kind and patient. They deserve medals for their great work. Thank you Dr. Clements and staff for helping my baby!

They took good care of boy Raco

Even though our experience was very difficult, as our Sheltie was very sick, everyone was very caring. The care was expensive, but we knew that it would be as an emergency faculty. Everyone was kind and we feel that everyone did the best that they could for our precious Palin. We had to put her to sleep as she had liver cancer and we just couldnt watch her suffer. The vet and the vet tech were both very understanding and supportive. We have no regrets about taking Palin there. In fact, we are grateful that they were there.

Although I did end up having to say goodbye to my gorgeous Storm they treated us so very well. Very compassionate.

I’ve been to this clinic multiple times and have always had good service and caring veterinarians, vet techs and staff. I’d give them a 5 star review but the prices are steep. Though still nominal compared to a human emergency room

We had too put our lil angel Charlotte down last night after being injured by a car ,we had too drive all the way from cruces because all the vets here are worthless in L.C. They were very professional and very sorry about our loss! If ever had to drive again for a vet would be here. Please take care of my baby staff!!

They did good with my dog but I think they should follow suggested Covid procedure. Even though they had it posted that everyone needed to wear a mask they where not enforcing it. None of the staff were wearing a mask and I had to tell the receptionist to stay away from my baby because she kept trying to look in his stroller.

Oh thank heaven for El Paso emergency veterinary hospital on airport rd my lab puppy was treated and released after being bitten by a diamond back rattlesnake. They saved his life and for this I am eternally grateful.

TLDR: my dog has epilepsy and is declining quickly over past 24 hours. PCM Said to bring him in if he had signs of neurological stress, i did, they wouldn’t take him in, he ended up suffering a Gran mal seizure after trying to have him admitted.So I have had 2/2 awful experiences here. The first one my dog was yelping erratically, head twitching, and licking intensely, all neurological signs something is wrong. They told me he was stable and would not check him. It was 4 am last December. The second experience was yesterday rolling into today. I took oliver to TLC my primary vet, where they kept him until 5:30 pm for seizure watch because he was showing neurological sign like before but that had increased in quantity since 9 pm on the 5th. The doctor said to take oliver if he started any of the licking, head pressing, head twitching, losing control of bowel movements, and loss of limb function. We even left the catheter in for them. So at 2:10 am I went because he had been licking, loss function of his back limbs, and become disoriented. When I got to the clinic, they said they couldn’t help and that it would be expensive. I said it was ok because there is something off about him and the my primary care vet said to bring him so that they could give him medazalam as soon as he actually had a gran mal seizure. The vet tech said unless he’s seizing she can’t take him. I live 20 minutes away from airway, me leaving and coming back the seizure would be over and my dog would have already suffered. So after I left airway, I went home where my dog slept for one hour and then SUPRISE he had a gran mal seizure. So I guess this isnt a review at all, because how can you be rated poorly if you won’t even administer care???

The staff and medical personnel were fast, caring and efficient! They all showed such compassion and care for our sick Kitty. I am forever grateful and I highly recommend for any fur baby emergencies!

From my arrival until picking up my baby the entire staff was so welcoming and made me feel that she would be taken care of. When I say taken care of I dont just mean her surgery I mean the fact that you all were so kind and truly show a compassionate character for the parent and baby. When I called and they would ask what my babies name was I knew that this was a place that truly understood how I feel about my girl. Melinda even told me she was the lead on duty and if I needed to call at any point in the night to feel free. They understood that she is my child and the staff and Dr. Flores made me feel ar ease and that she was in great hands. They kept me up to date on her progress and even sent me a picture because she had to stay the night. We wanted to make sure she was OK since she wasnt at home in her own bed. Thank you so so much everyone for helping our sweet Cora get back on the road to recovery and for being the angels 😇 that you truly are.

Trust the bad reviews of this place and drive as far out of town to get to a better emergency hospital for your pet. Dont worry, they have government contracts for the K9s *that they prioritize higher than your pet no matter how bad your emergency is*. They take your money first even though theres a sign on the desk saying they expect payment when services are rendered! Then they do nothing, so theyve scammed you out of money youve already given them. These are pathetic bottom-feeding amateurs who dont know what theyre doing and should be avoided at all costs.

My poor dog suffered a painful injury I called and they told me to bring her in , the intake staff was professional and friendly and the lobby was not busy however 5 1/2 hours later no treatment had been given even though my dog was taken to the back upon my arrival , when I asked what was taking so long they said unfortunately we had other emergencies come in and your dog had to wait. We run this place like an emergency room .I saw dogs come and go. Once the vet saw my dog and ordered medication and x rays they had the invoice ready in no time flat Why cant the care given be that quick ?? The experience and expense was disappointing.

I had one of the worst experiences of my life here today. If you love your pet do not bring them here. They only care about money and are very uncompassionate and unprofessional. I have been crying all day. I wish I would have taken my cat somewhere else, he might still be here. It is beyond words

If you dont have ALOT of money they wont bother helping your pet. They left my Boston Terrier to die of seizures because I couldnt didnt have over a thousand dollars to treat her. They NEVER Answered my calls. By the time I reached them next morning she had already died. sDISGUSTED with their service and Do Not recommend this clinic on Airways

Amazing! Saved my anemic dog’s life with a blood transfusion, and have followed up to make sure she is getting better.

Our oldest dog had a horrible seizure. It had never happened. It was in the evening. I had heard that it was an expensive hospital, but it was our only chance to treat and maybe save our dog. They got her in right away and tests/treatment started. They never once said that she might have to be put down. They cited her age (16) as a factor, but put all energy on getting her better. She stayed 2 nights and they did everything to set her up in advance of us getting to bring her home. People do get upset about pricing, but pet care is never cheap. Vets have to collect when services are rendered because hardly anyone has insurance to bill them later. This hospital has certain capabilities because it is built for emergencies. As people, we don’t go to the emergency room unless we have to. Our pets, same thing. We are so glad they were there when our dog needed these services.

I recently moved to El Paso and was very pleased and lucky to have found El Paso Animal Emergency Center, they have been wonderful with the care of my dog Paco.Thank you so much for the excellent care you provide to all your patients.Maria Zuber

It was almost a year ago we had to bring our brand new puppy in because of Parvo. Dr. Tiffany and the crew did a great job of keeping us informed the week she was hospitalized there. It was a bit expensive, but they did everything they could to keep the cost down and help Mavis recover. We live in Kentucky now, but I would not hesitate to take my pet there. Mavis enjoys her days running around the farm with the horses and cuddling with us.

I’ve taken 2 of my cats here.The first time my kitten got attacked by a dog and they saved her life! She had to stay for 2 days on oxygen and needed a bunch of tests and it was well priced.The 2nd time unfortunately my baby was already gone and I took her to see if maybe they could do something. They couldn’t, but they were very helpful and supportive they offer cremation services, and they gave me a clay paw prints of my baby girl in a beautiful little box. They were very kind and understanding during the worst day of my life.These people truly care about animals and I highly recommend them. Great prices, excellent care.

I was waiting a while because there were many emergencies that came in more serious than ours. The staff was so compassionate with every family. It was evident that they all really care. They have such a stressful and heart wrenching job and they do it class. We really felt cared for and just as important as everyone else in the room.

Great customer service. My little 3 month old puppy was diagnosed with parvovirus. I could not ask for better care. All the staff and Dr. Were so caring. I brought my Mr Bojangles home today thanks to all of you.

Amazing staff, very attentive, professional with our waffle’s care. Thank You 🙏 for all your services from ALL the VETS, TECHS, RECEPTIONISTS, Everyone SUPER NICE!👍🐶

Very loving staff and professional. Had to put down a very sick kitten that we had been fostering with his siblings and momma. They were very understanding. I would recommend El Paso Emergency to anyone that needs professional care for their pets. God bless you

Please do yourself the favor of going somewhere else. This place is interested in one thing, MONEY. They automatically told me my dog would need emergency surgery before she even got an exam, $600 X-rays and it would be about 4 hours before I could even speak to the Dr to get a better understanding instead of relaying information back and fourth with a receptionist. I had a bad feeling and decided to listen to my better judgment and call elsewhere. Thankfully the other emergency hospital was not money hungry and told us simply monitor our dog and gave us symptoms to watch out for. My dog thankfully is ok!

Vet tech literally told me he’s not a doctor so he doesn’t know anything. Very upsetting left with unsure answers. Have never experienced anything like this.

The receptionist is courteous, professional and caring. The staff is knowledgeable and attentive. The Drs are all of the above.

The staff was very friendly and helpful. They took my baby girl Eva back right away & took very good care of her!!

I took my Tiger in because he was in theexcruciating pain due to a blockage. Our other cat had just recovered from the same thing. We spent all of our savings on his procedure and were unable to afford to do it again with Tiger. I was distraught because we did not want to lose him. They suggested we apply for Scratch Pay or care credit, but we were denied. All I had was what was left of my paycheck that week. The doctor worked with what I had and unblocked him for the night. He explained it was a temporary fix, as my cat still required the rest of the procedure. He suggested I take my cat to a vet in the morning because a vet may be able to do it for less. The nice receptionist referred me to a wonderful vet that worked with me and my Tiger is now recovering. Had they not helped my Tiger that night he would have died. They truly care about animals. Thank you for saving my Tigers life.

Not sure why this place has so many negative reviews.I brought my puppy here after she ingested oleander. The staff was friendly and informative, yes its expensive but its also a 24hr emergency veterinarian clinic. They genuinely seemed like they cared about my girl and took good care of her.

For being the only emergency animal hospital on this side that doesnt close...the staff is nice..they handle non emergencies that people go with along with true emergency..the staff will let you know if the problem can wait or not...I took my frenchie whose ear swelled and I panicked. They saw her and let me know I could wait to see regular vet. They work short staff and long hours..thank you

I was extremely impressed with the service from the helpful staff from start to finish. I got in quickly and seen fast. My baby had 2 seizures in a 24 hr period and it was the first time. Hes only 3 years old. They did all the testing needed and prescribed me a medicine that Im aware of and trust. They were very reasonably priced I expected to pay more since it was a emergency vet. The staff especially the girl working the front desk made me feel like family and very welcome while the Dr was very informative and thorough with all the information I needed. Even the staff that released my baby went over everything again. I would definitely recommend them and go back if I were in the area again. We drive truck and had a hard time finding a vet from AZ thru New Mexico and even clinics in Texas before we finally found this hospital and it was such a blessing once I did and with the service that I received Im glad it was them I finally found as if it was meant to be.. Thank you so much to All the staff working April 2nd Am shift!!! You all rock!!!

My dog Janice fell into the coals of a fire pit. The staff and doctor were great especially the doc and Techs. I honestly thought I was going to be taken for every dime. But to be honest it was reasonable, please if u have a dog emergency I highly recommend this emergency vet.💓

This emergency hospital saved my dog’s life. PERIOD. I can’t say enough about the kindness, communication and professionalism we experienced from EVERYONE on staff. From the front reception and the vet techs to the doctors and admin staff, and everyone who helped my dog behind the scenes, this has to be the best animal emergency in the region. Everyone really cares about their animal patients and while there are some long waits, it’s only because they are working to help so many animals. Not only does the staff care about the pets, they also care about the people who bring them in looking for help. My dog was very sick and the doctors and staff were attentive and aggressive with his treatment from the first night we brought him in. This place does it all - blood transfusions, X-rays, lab work, surgery, hyperbaric oxygen treatments and more. If your pet is ill and your regular vet is closed, take your baby here! They will do everything they can to get them healthy again. Thank you, El Paso Animal Emergency, for saving my doggy, including special thanks to Claudia, Brenda, Becky, Dr DeMarco and Dr Clement! 💛🐶💛

My Doberman got bit by a rattle snake on the head...it Took 2 hrs after I dropped my dog off before they talked with me and then wanted 80% of procedure costs up front, hadnt done anything yet..... once i said I couldnt afford the $1800 down it took another 30 min before I got my dog back... gonna try and help her get thru this at home... i paid $89 for them to look at her. And do nothing!!!

They were the most supportive team we have ever encountered. Having to put our sweet Captain down was the hardest thing we have had to do. The night shift doctor and nurses were beyond incredible and made us feel comfortable as possible with dealing with such heartache. My husband and I couldn’t thank them enough for being so kind and heartfelt to us losing our fur child. Thank you again for being so wonderful at what y’all do!

Came for an emergency Bc my dog was suddenly limping and in pain. Waited my turn to be seen and when the vet tech came out, was curt and impatient. Asked which leg was the problem and then seconds later, pulled on that leg and made him scream when she decided to pull my dog out of my car instead of waiting ten seconds for me to gently coax my scared, in pain dog out of the car and gently lift him to the ground.Cancelled my appointment and just left. If you won’t let pet owners in the exam room with their pets, you should at least show more care and compassion up front. I’m not going to let someone who’s rough with my injured dog from the very start take him away where I can’t monitor him.

The staff here are Angels on earth. They were awesome with my baby boy! We were soooo scared but upon arrival to hospital they were so attentive and caring to all pups there. I knew Cowboy was in good hands. Amazing staff!!! We thank you soooo much for helping our boy. God bless you for all you do!🙏🙏🙏

This place is awful!!! They don’t even let you see what they do to your pet so your not even sure if they even do what they say they did to help. No wonder you guys have a broken glass door. Probably caused by an upset customer. You guys squeeze money out of your guests. Honestly don’t come here for all you know all they did what put your dog In a cage and tell you they gave it this and that.

I took my cat here after he had been hit by a car. Initially the service was amazing. Got him in right away and called about his well being ASAP. Told us he needed X-rays to see how he was doing and it would be about 2 hours for the results and we would need to pay before we left. Paid the amount and went home and after about 2 hours get the call that he had broken his back and needed emergency surgery or he would risk getting paralyzed. They did not want to do the surgery so they told me to call a different animal hospital to see if they would do it. I called and they said no. I called 3 other animal hospitals and all said they would be closed until Monday. I call this place back and tell them no one will do it. Then they tell me “oh it’s not as bad as we actually thought we can jsur do it here”. So I spent the last 2 hours calling around to see who could give my cat surgery in order to live and they didn’t even think or bother to call and tell me it wasn’t as serious as they thought?? They tell me they are going to talk to their surgeon and call me back ASAP to give me the estimate for the surgery. Another 2 hours go by. No call. So I call. They have no info. Another 2-3 hours go by. No call again. So I called again. “Oh we will call you at 6 if not call us”. Six o’clock comes around no call so I called. I called 3 times and absolutely no answer. I was put on hold multiple times. I didn’t get in contact with them until after 8:30pm. At that point I was infuriated and told them I need answers now am I picking the cat up to go home or is he staying there. Another hour goes by and I finally get a call to come pick up the cat. I get to the hospital and they tell me he needs to fast for surgery Monday. Surgery was never discussed? I told them that we were under the impression it was not that bad and we could take him home while the doctor gets and estimate on how much it would cost. The girl was in shock she said she needed to go get someone who knew what they were talking about. Why send someone who does not even know what is going on? Not only that is they didn’t even know the sex of my cat they kept calling him her. What kind of vet place doesn’t even know what patient they are with? Here I am 2 days later STILL waiting for the doctors to contact me. I have called and each time no one answers or I get put on hold with the hopes that I eventually go away. Absolutely inexcusable behavior from professionals. I recommend not going here as they are money hungry and do not do what is best for you pet.

We took my sons puppy in (7 week old basset hound) he jumped out of my nieces hand and hit the concrete. He was still alert just a little dazed so we decided to take him in just in case. We got there and they took him back immediately. We waited and waited and waited my husband went up there to ask for any updates is he ok, is he still alive did he die something. Two plus hours later my husband gets a call and it was the Veterinarian calling to ask us what happened (we are sitting in the lobby) explain to her what happened and she said “we have been observing him snd he seems fine eating and drinking” she said she was going to call us in the room so we can see if he is acting normal. So we got called into a rom and the tech that helped us she was extremely sweet brought us the puppy and he was acting normal. Then we meet the head tech a guy who has worked with animals 15 years and he said he has seen a lot of brain injuries and the puppy seems to be doing fine. Thankfully the puppy is eating and drinking and acting normal. They are great with animals but having someone sit there wondering what is going on for now than two hours is a little inconsiderate and unprofessional that is the reason they got three stars. If I pay for an exam on my pet I expect the Veterinarian to at-least come talk to us for 2 minutes and answer any of our questions. The entire time we were there we never spoke to a veterinarian except on the phone.

They took my beautiful 5 year old cat for 2 hours without a word. I get a call from the veterinarian stating he had a urinary blockage. Next the front desk called informed me I needed $1,800 and there would be repeate blockages, no guarantee placing a catheter would work. I explained my financial situation they asked I request a line of credit or ask friends/family. How about they loan me the money? Or care enough to adjust their pricing to something a normal person can afford. After that my only option was to euthanasia for my sweet boy. I was told they dont send pets home with medication. I hope they can live with themselves by not offering any other alternatives. To date I wonder if I was misinformed about my pets condition so they could make some quick money. My advice is wait until a trusted vet sees your fur baby. All they care about is making money not about you, your pet or the crying children at home that didnt get to say goodbye to their companion.

We had a cherished baby puppy aspirate during weaning & this E-clinic was everything a reputable dog breeder would want to find: professional, capable & kind. The pup was swiftly diagnosed & placed in an oxygen tent & given appropriate supportive measures. He has a swift turn-around & was home w/us in less than 12 hours. He’s doing fine (2 days out). And? They called me to refund me $240 as the original estimate on the deposit was for a 24-48 stay. When was the last time a vet clinic made an extra call to tell you they owed you money? (Not the most important aspect to us but not overlooked either.)

I came in this past memorial weekend in need of help. I drove all the way from las cruces, though they were busy they were able to get my baby girl Kya seen faster than any vet would ever in las cruces. They helped with no hesitations. The staff was amazing, very supportive and compassionate. They made one of the worst days of my life very smooth and easy. I had to euthanize my baby due to multiple life threatening diagnosis but like I said they made the experience comfortable and very easy (as easy as this experience can be) I’ll never forget the way they treated my baby and I and for making her last moments comfortable and treating her as if she was their own. thank you for allowing me to be there to say my goodbyes. Quality service and beyond amazing staff, a special thanks to Alejandro, he was the supervisor at the time I was there and was absolutely the sweetest person to work with, thank you for going above and beyond. I highly recommend this facility to anyone who needs their babies to be well taken care of.

Hundreds of dollars for them to tell me my dog MIGHT need surgery. Went to another vet and found out my dog had multiple broken bones, ribs, and internal injuries. They would have let my dog suffer and pass on the notion they wanted more money to tell me the extent of my pet’s injuries. STAY AWAY. They will drain your wallet and emotions.

I took my 9 wk old baby Toby today and the staff were so genuine. They made sure he was calm and helped him with his eye. Their professionalism and love for all the pets that go through those doors is above and beyond what I think anyone has ever done. We are so blessed and appreciative that they help our angel. They do care about your fur babies. That you ❤🐶

The compassion that the staff has for animals is obvious as soon as you enter the door. I had picked up some stray kitttens at a gas station during a road trip. The doctor was in surgery and I wasnt able to wait for him but they cleaned the kitttens up and provided me with formula free of charge so that I could take care of them until I took them to a vet back home to CA. I will never forget the kindness and genuine love shown to these precious babies.

My husband and I rushed our small Chihuahua to the ER, she was diagnosed with Parvo. She was hospitalized on Saturday night and we kept calling and calling all day Sunday to see her status and didnt receive a call until 10pm. I spent all Monday calling and calling to check on my dog ... they returned my call to leave me on hold for over an hour so I ended up hanging up. Terrible service. Weve taken several of our animals in the past over the years and this has to be the WORST service ever. I definitely will not return here.

We brought our sweet Kitty in on a Saturday. The staff came and got her right away, got her back. There was a wait for Humans, as expected in the middle of a Saturday, but my Kitty was inside in good, caring, compassionate hands. The staff was upfront about prices, which were I feel pretty reasonable for An Emergency. The doc was very caring and forthcoming without being callous or cold. My experience was all I could ask for and more.

Ive been unfortunate to have an older dog who was having seizures. The staff here was able to get her on meds to stop them and monitored her overnight. We recently had a kitten they were able to save. We took him there in critical condition and they were compassionate and worked immediately to save him! We saw the bad things people say and can honestly say this hospital does care. They may not be staffed with 100 people to answer calls the way people want but this is not a call center. You have to understand your phone does not take precedence over a pets health or people they are helping that are there. And you may have to call back but they are never rude for your calls. It is expensive , approx $1500 each time for overnight stay and yes these animals needed that critical care overnight. Its a lot cheaper than a human emergency room visit. They are completely upfront about their pricing. We are looking to getting pet insurance now as it would have helped substantially.

The only thing bad i can say about this vet is they are expensive,and i wish they did payment plans.However let me tell you everything they have done for my baby. It is long story, but worth it.This started 730pm Saturday January 11,2020.My baby got his head shut in the door( by accident),he is only about 5 weeks old. He went limp, couldnt stand, was barely breathing. My husband and i thought he broke his neck. So we rushed him to this vet, and admitted him. After we admitted him, we read the reviews, and i got scared if we made the right decision.. but i feel like now we did, and glad i didnt listen to all the reviews. We got in the door, (i was crying, because i thought he wasnt going to make it) the lady at the desk( i dont remeber her name, but she was sweet as can be) asked what happened. I sat him on the counter, and before i could explain she asked if she could take him to the back and get him started on oxygen. I told her yes. So she rushed him to the back, and started him on oxygen right away. Before we even started the paperwork. She came back out, and we instantly started the paper work. She asked us what happen, so we told her. She put the paper work in, and said the dr. Will be right with you to explain the quote, and what all she will do(we waited maybe 30 mins before saw the dr.)I asked if they do payments, and she told me right away, maam im sorry we dont, we do accept credit care if your approved. I said ill give it a shot,but i dont think we will get accepted. We filled the paperwork out, and we were accepted for 1500. Well the dr. Came in and quoted us a low end and high end quote. ( high end equally just shy of 1500.) We accepted the treatment.They did the xrays, come find out it wasnt a broke neck, But he has equialivent to a slipt disc on a human. Again the dr. Explained to us something called hbac oxygen. She explained what it would do, and how it worked. Again we accepted it(at this point we just wanted our baby better) she has been up front and honest with us since day 1. Fast forward a little bit.My baby is still in their care, and will be till thursday or friday. Depending on him. ( when he can stand and walk on his own again). Every day he gets atleast 2 treatments of hbac oxygen, and i can say it is showing a progress every day. It started out not being able to move(almost a dead puppy) to now he is trying to stand on his own, and trying to walk.Its only been 3 days. He is holding his head up, on his own. Every day has been more an improvement. The female dr.(cant remember her name) and aaron have worked tremendous with us. They will tell us what they reccommend, and we will tell them if we can afford it or not. And we try to find a meet in the middle. We have got to go up there and see him 2 to 3 times aday, as long as he isnt in treatment.They have been professional everytime we call to get an update( i call 4 to 5 times a day to check on him, but if they are busy you will be on hold for a little bit)they dont get irrated with me calling and asking for updates, they dont get fustrated for us coming up there twice a day to see him.Today i took my 5 yr daughter up there for the first since the accident, so today she got to see him, and they brought him out to her.And let her play (hold him) for an hour, he took a step than fell and tried again. After 2 steps he quit. They talked to her and told her everything that they were doing( they put it in kid terms so she would understand).They have truly taking care of our baby, and gave him the treatment he needs.I hope your experience is the same as ours. But i definitely recommend them if your babies have a emergency.I mentioned in the beginning, yes they are expensive, and i do wish they had a payment plan you could do. However they do try their best,And give it their all when taking care of your babies, as if its their own. and the staff is 100% amazing, and respectful. Thank you for everything you have done for our baby. I posted picture of the day my daughter got to see him in the hositpal, and a current picture.1 yr later

This establishment is not the place to take your pets. If you love them! I took my Shar-pei to get treated after a dog attack that caused 5’ in lacerations on her neck. When I arrived on April 4, 2021 at 5 PM. She was checked in. I should have known at that moment this was the wrong place when the technician pulled her and hurt my pet, as she did not want to go inside. I was told she knew how to handle this as they are ‘trained professionals.’ Yet my dog has just been attacked by another dog, being pulled by open wounds and bleeding. Once she was checked in, it took five hours to speak to a ‘Vet.’ I spoke to Dr. Clements, who provided me with an entire rundown on what would be completed on my pet. I was assured two times that my pet would be taken care of, ready to be picked up the next day at 9PM, and that I would receive phone calls with updates on every interaction with my pet. At 1:45 AM I called the establishment to obtain an update on my pet. I was assured by the tech that my pet was next in line that they had been extremely busy due to the holidays. I said I understand I hope to hear from you once the procedure was complete. At 4AM I called as I had not received a single phone call, email, nothing! They had shut down their phone system. I only know this from working at a business were this can be done. I drove to the establishment at they claim to be open 24 hours a day. They were closed. I knocked and knocked and no answer. At 7 AM I called again, no answer their phone system was down. At 8 AM I drove to the establishment to obtain an update on my pet. Another customer was checking out their pet, this pet had arrived at least 3 hours after mine. Get this they were even amazed because the front clerk gave them a 900 credit, for their wait!Once I got there at 8:30AM I get to speak to the vet, Dr. Kopolus I believe. Who mentioned that they had been too busy overnight and that my pet still had to ensure the procedure, and that he had just arrived; therefore, had small information on the state of my pet. I was frustrated, sadden, and disappointed by his comments. These are ‘professionals’ we trust to aid and cure our pets. He said that if I wanted, he could now do the procedure as he was free. Even though my dog had been there overnight for at least 12 hours, and I had been changed a ‘deposit’ of $1900.00. At that moment, I decided to check out my pet and take her to a place that would care in providing treatment to a true emergency. I was provided with a refund of $927.00 even though they basically just drugged my pet the entire night.This establishment prides themselves with being ‘talented and caring’ that is not the case. They care only about the opportunity of making money by keeping pets overnight and charging excessive amounts of money by drugging pets. Additionally, they take advantage of being the only animal hospital ‘open’ during the holidays. They are shame to be called an animal hospital. They do not take their oath as health professionals seriously and could care less if a pet life. They only see the opportunity to take make money.Whatever you do. Do not take your pets here! I hope this review can help others understand that health care for pets in this country is broken as much as it is for humans. It is sad that these ‘professionals’ that claim to have the best interest of patients only take advantage of the love we have for our pets!

I just called because it’s Memorial Day, so my vet is CLOSED and my dog has Parvo. I was told to call this location if we had any questions or concerns. I called to ask how long after my dogs second Parvo treatment should she go back to normal because she’s not eating or drinking and all the ladies response was “i don’t know sorry call your dr” ITS MEMORIAL DAY, if i could call my vet i would. We’re already heart broken and sad and this lady helped in no way.

My dog had a bad bleed from his dew claw nail being broken at the top. They took care of him quickly with no charge 🙌🏻. They are literally the sweetest.They also took care of my other puppy about a year and half ago and did an amazing job. Great staff and great vets.

They are always so nice and helpful.And their waiting time is so convenient.

DO NOT TAKE YOUR PET HERE! Wish negative stars were an option.This was the worst clinic I have ever taken any pet too. Dr Kari Clement was unprofessional when asked about the unclear and undiagnosed problem. My paperwork, as well as Dr. Clement both said my dog’s cough was either one thing OR the other, but never gave me a definitive answer. Paperwork claims, “If real…” while stating what COULD be the problem. Upon not being able to answer my questions and concerns Dr. Clement became defensive and immediately transferred me to the financial lady, stating that I had a problem with the payment and not her lack of diagnosis. Stated also that if I was unhappy with her “diagnosis” I was free to get a second opinion, while the entire cost was $860. Overall worst emergency vet clinic.

Dr and staff are AMAZING!!!!Took my baby in immediately and took amazing care of my puppy!! I would HIGHLY HIGHLY recommend this 24 hour vet!!! They will DEFINITELY TAKE GOOD CARE OF YOUR PET!!! Id give 100 stars if I could!!!Thank you sooooo much for caring for my baby girl!!!!

My two visits to this Emergency 🐶 🚨 Hospital have been amazing!! They have taken care of my baby girl to the fullest and I am extremely grateful! She is part of our family and her health is very important to us. This hospital truly values our pets and is 100% dedicated to their well being. I recommend them to anyone, that ❤️‘S their furry babies!

Took a sick kitten in at 10:00 PM, was attended very well by the receptionist and technicians and the Doctor took care of her as soon as my turn came. I am thankful that we in El Paso are so fortunate to have an Urgent Care Clinic for our pets and people that would work all hours around the clock to make it so.

Ive taken my dogs to El Paso Animal Emergency. The staff and doctors truly care about our pets. I even took a feral cat because it was dying. And the staff was very helpful and knowledgeable. We have to expect that when you go to an emergency place, its going to be a bit expensive. What the cost at this place was well worth it. They do take care of your animals.

The entire team of vets, techs and staff were unbelievably amazing, kind and compassionate. The outcome was not what any of us wanted or hoped for, but Dr. DeMarcos diligence in trying to treat and save Waffles was more than admirable. It was comforting to know that she made every possible effort. Dr. DeMarco, Dr. Flores and the other vets always took the time to to discuss his current condition, status, treatment plan, possible outcomes and prognosis. I am grateful for everything that was done - including the discounts applied to help alleviate some of the financial burden. Dr. DeMarcos compassion for both animals and pet owners is remarkable and is definitely not overlooked. Thank you Dr. DeMarco!

Very caring thank you!!

Save yourself a trip and go somewhere else! This place takes an insane amount of time and the lady in the front is extremely rude!