I give 1 star Becouse the apoitments lady are kind and professional.I GIVE 0 TO THE DOCTORS THEY DONT CARE ABOUT YOUR PAIN OR SUFERIING SPECIALY DR: TIM, HE DENIED A PRESCRIPCION CORTISONE TO MY COUSIN AND LET HIM HICHING THE ALL WEEKEND.HE IS RUDE AND CARELESS.THE DOCTORS DONT CALL IF YOU HAVE APPOITMENT BY PHONE.BETTER GO TO SOME OTHER CLINIC . THE DOCTORS AT THAT CLINIC ARE BAD..

I’ve been at this hospital since i was young, and i guess it’s alright, but today is honestly the last straw for me. i got my second dose of Pfizer about two weeks ago, and the day after, i got tons of itch bites everywhere on my body. i think it could have been an allergic reaction. when my mom called to schedule an appointment, no one answered, she called multiple times. she also called the next day and still no one answered. when we came to the hospital yesterday to schedule an appointment in-person, they told us to go come to the hospital tomorrow (aka today) and i can get checked up to see what’s wrong with me. currently, we were made to wait in line for over 45 minutes. then was told by the nurse in the front that i have to wait on the side for another 30+ minutes to schedule an appointment with a pediatrician. do something about your staff, and get things under control, this is ridiculous, i could be literally dying and this hospital wouldn’t care, not a good look.

Ladies are so rude at room 22 the nurse their gave me and my family the worst help ever plus I waited 3 hrs and people went in before me don’t come here you guy endless you just want medication

My appointment was at 3:10pm and Dr.Justin didnt call me until 3:44pm. He sounded like he had a long day and he didnt have good bedside manner. Im switching doctors.

My doctor is the best Dr tin my medicine always ready

The hospital is old and broken. I came to see the gynecology department today. There was only one patient waiting outside, but the doctor quickly hurried to help me after the examination and left. The translation Chinese translation was not detailed. Come here twice and feel that both doctors are not good!

Recently, a family member was a patient at Ramona Care Center. I served as an advocate and got to know several of the staff. They were professional, courteous, willing to go the extra mile and easy to communicate with for me.> I would like to specifically note your Business Manager who was very helpful in assisting me with a better understanding of the MediCal system. The charge nurse was super. She responded quickly to questions I had, was helpful with suggestions and quick with follow up. The Unit Administrator, was also very helpful and tried hard to understand our situation and how to best work with us. The Social Worker and Case Manager made themselves available for a conference call that lasted for nearly and hour. Again, they listened to our needs and provided useful information. The front desk and switchboard handled all of my many calls with professionalism and expediency.>> Congratulations on having a well organized staff that strives to be professional and personal at the same time.

My mom has an appointment this morning here. Even though the doctor who attend her helps her was so nice, the people who works in the reception in the first floor is absolutely depreciable especially one of the ladies ,who was eating the whole time, and the man who was there this morning (09-17-19). Most of the patients here are old people and they need to be patience with them. This place needs seriously give them some training in costumer service.

First time here. I lost my job and health insurance. So now I have this option. The front desk clerk was very nice as it was my first time ever in a facility like this. I notice there can be a wait, but its a county health service so its expected. The staff inside the clinic was very attentive and helpful, HOWEVER the doctor here was a bit jaded, had a stoic demeanor, but Im giving him the benefit of doubt for now.Total time spent about 2hrs.

Staff is very attentive and supporting. Quick visit. Did not wait for more than 15 minutes.

As a clerk at this facility - care improvements are always taken into consideration. The last few years have shown changes for the best service possible. El Monte Comprehensive Health Center values patients needs and wants. And patients are directed to the right person or department to meet their health care.True as it may be, time is of the essence. We know this. Patients are aware of this too. Los Angeles Countys Department of Health Services (DHS) deals and treats a lot of constituents on a very wide basis. Due to this reality, wait time is indeed crucial. So everyone needs to understand this.We have prerequisites. Patients need to comply. Compliance thus leads to mutual cooperation.Thus were available to help. With a shared collaboration with the public at large, we can all go a long way. We just need to work together and meet each other half way. More importantly, people need to know that they first need to do what is asked of them. Then we can do our part. The end result will then reveal that we do indeed serve and care at the end of the day.

Worst experience ever. The wait is RIDICULOUS!!!!!!!!! I went as a walk-in because if its your first time there (i was there 4 years ago, but yet that doesnt count anymore) they dont give u appointments. I was waiting in line before they even opened the clinic to get out of there faster. I got there at 6:30 am and didnt get to leave until 2pm...i could be starving waiting to be attended while staff or nurses finish their lunch, how great is that...and some receptionists shouldnt be working there either, they need to learn how to give better service.

The building itself opens at 7:30,their are many services here includes pharmacy hours are stated in options,its clean and not many people.

I like how they take the time to be Whit me and the staff are just wonderful people

Employees need a course on phone etiquette, patient relations, and quite possibly a happy pill. Additionally, people wait in line as early as 6am to be seen by Urgent Care personnel (and even then, they are not guaranteed to be seen) because they are unable to get an appointment with their primary care provider. If they do, its months out!Its just sad.

Great staff they dont heisitate to run test or get reffurals

I work here and We give amazing care,thorough and well priced. There are programs if you have no insurance too.At times there is a wait but the quickest service is with an appointment and early morning schedule. There are many providers here and they all have different styles so theres a provider for everyone.

You give and crush narcotics into your patients when all they came in for was to get checked out and to be given motrin what their charts states. A nurse and a personnel gal was slapped with handcuffs today and taken off to jail and I will be informing the mayors office for the way you mal practice medicine and will have your clinic investigated or shut down.

Terrible service. So I live in Arizona and I’m trying to play Xbox with Daniel Mendoza (one of your patient) and there is a new game (apex legends) but of course they cant hurry up and authorize his vaccines...now where does that leave me, ANGRY...!!!!! NEVER GO HERE ANYONE READING OR YOU WONT BE ABLE TO PLAY XBOX!!

Terrible service! The staff on the phone are rude and don’t know what they’re doing! They misinformed me about an appointment I made and now I have to reschedule. I’m sick now and would rather pay cash somewhere else than have my insurance pay for this place! I will NEVER go back to this disorganized chaotic and very unprofessional place! I’m surprised they’re allowed to be open!

I always was treated with respectAlways cleanStaff was greatDoctor was great.

Very good service and reminds me of my appts. So far I like the staff there!

I have been treated for the same condition twice. wth the same meds.still not well.Docters dont know what there doin!! And now u have to see a nurse named Nikki. And she decides if you need to see a Docter!!??? This is at the Adult Clinic Rm 229.very 😡

Staff always do their best to help their patients.

Ive been coming here since I was 3 years old. Besides here, I only go to LAC-USC

Been coming here for years like any place it has its good days and bad for the most part good days. What people dont understand if you dont have $$$ all youre paying with is your time. So be patient and shut the hell up.

Cuz it sucks Im only comprehension sucks their telephone service sucks everything about elmonte comprehension the only thing good is the doctors there but if you try to call him up to get information you just going to have a lot of problems I raped this failure

First appt here, waited 8 hrs to be seen. Was told by drs to visit the general hosp for exams, got exams and drs believe I have cancer and they sent me back to this clinic to get referal for CT-SCAN. Called right away for appt on Friday but was told system was down to make appts. *I visited ER due to pain on weekend, CT-SCAN was done and I was told I do have some sort of Cancer and I need to be seen with clinic so that I can be referred to an Oncologist. **Called Drs office monday morning for appt set up, was on hold for 2 hrs then my call was droped during hold. I called back noce more, after another 3 hr wait on the phone a lady was going to make appt for me (supposedly) and then she hung up on me!!! Above comment rated this 4 stars and says back in the day it was bad now its better; so i guess the reviews on here are obsolite? I along with many others rated this low for a good reason, not the best place for rapid or attentive service. I hope they read this.

All the other reviews are out of date, written during the Great Recession when LA county was dealing with huge budget cuts and short staffing. Trust me, the administrators here really do care about every patients satisfaction. All they care about is making things safer, better, easier, more convenient for patients.The way county was run 5 years ago is different than how its run now. True, a county worker has job security for life, but there is a lot of emphasis on training the workers right.Ive been to the doctors and pharmacy at El Monte CHC several times and Ill list out the pros and cons.Pros:Staff cares about patient safety as #1, patient care #2, staff performance#3.Not driven to make money like other doctors offices and retail chain pharmacies.Always some type of improvement going on. They got a new computer system, the pharmacy got remodeled. The workers there are younger, friendly, careful, and attentive.The pharmacy works with the doctors offices so theres never a problem with the pharmacy not being able to get a hold of my doctor if theres a problem or if I forget what the doctor told me. The pharmacy always helps and looks it up for me.They make it right. The doctors staff one time gave me someone elses prescription and the pharmacy caught it. They needed my prescription so they assigned a pharmacy person to specifically deal with my case. Although I waited extra time in the pharmacy to get the news about my prescription, my medicine for my infection was ready under an hour.No one judges you here. Everything is real simple here and basic. I feel like I fit in, i dont have to wear a shirt and tie to see my doctor and the security guards dont stare at me like Im trying to commit a crime.I get all the time I want to talk to a pharmacist. One time they didnt have my medication and I had to go to a CVS. although its different at CVS, I waited 15 min to drop off my prescription, it was ready in 45 min. And they told me it was over $200. I asked to speak to the pharmacist to see what it was for and if I really need it. They said the pharmacist was really busy but if I wait, I could talk to him. Well I waited almost 30 min just to talk to a pharmacist about the medications.Its definitely busy at cvs just like at El Monte. But I could tell everyone is overworked at CVS and they were miserable. At El Monte, theyre not miserable and theyre never mean or rushing me or other people or each other.The pharmacy is never out of stock. I guess cause so many people take the same thing they just have lots of stuff in the back.Cons:Long wait. Its expected. Theyre not charging me any extra money for doctors visits or pharmacy prescriptions.I take 13 medications, I would hope that they take their time and review my medications to make sure everything is right and Im not getting something thats gonna hurt me.All said, The county clinic in EL Monte is better than it was 5 years ago, even an year ago its better. Just be patient, voice your concerns and thoughts to the workers in a nice way and they honestly try their best to help you. It may take time, it usually does, but they do everything they can to avoid a mistake

Poor service. the number they provide doesnt even go through. Hard to make an appoint to see a physician.

It says on here the clinic closes at 7:30 pm its 6:38 and when I called it said Sorry the office is currently closed please update your hous here!!

Is a very good clinic

They tell you for appointments to come 30 minutes ahead. I arrived 30 minutes early and Ive waited over an hour and still havent seen my doctor.

Good service!

Worst clinic ever! Receptionists were so rude! I had an ear ache and went in at 11 and I didnt get seen until 4:00. Next time Im going to urgent care!

Great service! Especially at the pharmacy!

In fact it is a minus 1000000 anything from and or the county, needs to be replaced beginning with their all staff. The word ever and most unsatisfactory service . not worth a single penny.

Infeccions are not important for them, this clinic looks at you like just another number

This number belong to the health center in Hollywood.

Excellent service

Fast

Very bad service...

Appointments is on time

The service is excellent, they have always paid the attention I need to my son and me.

Good care there I have taken my children since they were little

I really doubted going from the first moment .. Call and they had the line for more than two hours for what? To give me a vaccination appointment within 1 month of 1 messssss !!!! .. I call to cancel because my daughter is in fluids and the same thing happens .. They call me back just because I did not say an immediate answer they hang me .. Bad service . just because the fucking system assigned me a doctor for my daughter but I made the change the good thing that already makes it effective in 1 week ..

I have known this place for 20 years, here I brought my oldest son from a baby up to 5 years old and today he continued to come he has improved a lot, they always give good service and there are very good doctors.

Very well

Medical attention is good

I like pk I attend the best thing the only thing k I do not like k when you make a complaint the supervisor has no ethics pk tells the person who gets the finger and then one comes back and they treat us worse that is why I dont take my children anymore, Im just going, but nurses are a love of the people behind

They ask you to arrive half an hour before your appointment, and they still make you wait more than two hours to attend you !!!!! What kind of service is that?

Very bad service in all respects