This gym has so much potential. Their staff is not friendly, and seem to have a problem actually opening the place. Several times this year the gym was not opened at 7am (on weekends) like it is supposed to. It was opened 1+hrs later. The only staff member who deserves five stars here is Steve, all the rest are🚮

Nice Gym with lots of machines and friendly staff.

Karina that works at the front is THE best. So sweet and always asks about my day even though we rarely know each other. I look forward to going to the gym everyday just to greet her! She gives out positive vibes and is just an amazing person overall.

It’s modern and clean. Good equipment! No one bothers you. Beautiful views but I do wish it didn’t look so dark inside in the mornings

Great gym. Theyve made a lot of good upgrades. Definitely a lifters gym but their facilities have improved for all kinds of workouts

I DONT likey this places. i complaind and the peoples are not nice. very poor mangement for this places. the energy is no good here. i dont recoment this places.

I was devastated when Tilton announced that it was closing its doors. The pandemic presented challenges accessing gyms. Once re-opened, I got on the task of finding myself a new gym. I made appointments with several gyms around the area but I did not feel the vibe. As soon as I entered Fitness Factory I felt that I was back. The layout is open, the views are magnificent, I didnt feel claustrophobic, and the equipment is more than enough. The machines are kept clean and the new distance regulations make sense. I am very happy with the services offered by The Fitness Factory. I am here to stay!

Just a great all-around place to get a great workout, be around good people and they have an amazing staff and equipment.

Great place to get a good workout in. Place is huge with nice workout rooms

Clean, non-crowded, and lots of equipment. Love working out here.

A member since 2012, this gym by far is the best in the area. It is affordable, clean, and well equipped for a good workout.

This gym is very clean. Its very easy to socially distance while working out. The gym isnt crowded even at peak hours. They recently expanded their space.

Review unique specifically to this location. Too much deferred maintenance, broken equipment for WEEKS at a time; little knowledge of offerings by anyone other than manager and minimal enforcement of member policies. Disarray is more prevalent than not. New equipment has come in, but older stations remain worn and frequently out of commission. Ownership gets credit for undercover bossing it once and firing an employee he witnessed performing in a suboptimal manner.

I do not recommend this gym to anyone. I was going there just because I lived nearby and I did not have enough time to travel far. This gym don’t replace towels very often, from almost last two years they are using same towels which became hard as stone. Here most of the equipment, steam room, sauna, shower system will usually display an out of service sign.In ladies toilet door nob has been broken from last 2 months still not fixed it. They are charging so many additional charges even maintenance fees I don’t know what maintenance are they doing.

Staff could be more friendly. But very clean!

Best gym I’ve ever been to. Clean and always has enough equipment for everyone

Great view, good covid precautions, like the variety of machines and love my trainer Ian!

Looks like a nice gym just joined so I will get back to this review.

Great place and staff. Owners are great as well.

Once i see how they treat some people ( especially elderly ones who started to go gym after all restrictions ) I decided to cancel my membership. Only thing they did while I was talking to them about this kind a problem was threatening me about my contract.-No Paper towel hand soap at night times-some equipments are very old-some workers gives you attitude but nothing elseThose are some of other things I see.There is some other options in the area , make sure you go check out all options before you sign up here.

This gym has everything anyone would need to be in the best shape of their lives. It was here, where I trained to win first place in my fitness competition. Fit Fac Rocks

New equip, great spacing...good place

These guys never resolved an issue even when the manager told us he will call back. They were charging our account illegally and when we asked proof for signing up they didn’t have, we stopped payment and they sent it to collection. Not the best people to deal with.

Friendly, helpful and personable staff. Very attentive to cleaning and sanitizing since reopening. Good people frequent this gym too.

Very unprofessional place. I noticed an employee plugging their phone in to play music for the gym multiple times over the weekend. I’m pretty sure that’s a copyright infringement. Not a clean place. Overall poor experience.

I started the sign up process, had to postpone it. for a while, , unbeknown to me and without written consent, fitness factory gave Dr Heller, the chiropractor next door my info for the purpose if solicitation

Terrible customer service! and management!!.. just be careful what to sign...before you want to join this gym!.

Can’t beat the view of the NY skyline while on cardio machines. Also love the variety of cardio machines. The spin classes are great and I love the group classes before Covid. Also the management is very concerned about customer service and respond to all inquiries.

I feel safe returning to this gym. There are wipes and hand sanitizer everywhere and there’s plenty of room making it easy to social distance. 👍👍

When I register this gym ,one receptionist didnt want to talk about anything,i waited him maybe 15 min,he was talking by phone,after than i asked 2-3 times to him “i will pay only 49 usd per month ,right?” He said yes. And after 3 months i checked my bank account ,they get 39usd extra. I asked them what is it and they said “maintenance fee”. Sure i canceled my membership. I went there because of there is very close my home. And never again.

Clean facility. Latest equipment. Great location.

Kelsey is a highly motivating trainer!! Been training with him for years now and never get bored with his workouts. The gym is an upbeat friendly place to workout. Well equipped and classes are plentiful . A+ rating !!

I signed off the contract more than 7 months ago and they started to charge me recently again. Impossible to find responsible person to speak to, keep promise they will refund but never did. What a pathetic place:

Gym had updated with new equipments.

Fitness Factory is a great place! Excellent service, very clean and safe, modern equipment and a great view if the city!

Cleanliness, nice staff, great place to workout!

I find that this gym has an amazing view of the NY City Skyline! The staff always welcome you with a smile and professionalism. I totally recommend the group classes. Lastly, the gym is always impeccably clean.

It is of pristine condition and has modern. well maintained equipment. I enjoy coming there for a vigorous workout. the staff is attentive and quite friendly as well.

Terrible management, they are charging without any notification after locked down ! Couple times I called and been there after march never got call

Ive been a member of this gym for over a year. Its a nice and spacious center. Staff is always polite, the equipment seems always clean. Bathrooms and locker rooms always on point. Their sauna room is a must try. And theyre constantly improving their equipment. Its a great environment and would recommend it to everyone.

Awesome gym. Great staff, Annie the manager is so sweet and very personable. The facility and bathrooms are always clean. I just wish they would add a few new machines that Im sure other members would want and appreciate as well!

They sended me an email with a promotion that was supposed to no commitment,so I pay the first month I went 2 days and after seen how dirty the place was I decided to cancel my membership,to find out 2 month later they charged me again.,claiming this to be the anual fee,and I went for 2days with out singing any contract.,they are not honest,and the placed is dirty with a lots of non working machines

I have been a member for 3+ years, very good gym with a wide range of fitness equipment, all in working order (rarely see a broken machine or cardio equipment) - it can serve the beginner to the hard core. Usually not crowded, locker room area is clean, and the staff is professional. Probably one of the best gym values in the area.

I wish I could give this place five stars since I’ve been frequenting this gym for the past 4 years, it’s clean and I love the Zumba and Body Pump instructors.However, management was pretty inflexible about my moving situation and about making exceptions to the contract even though I called to cancel before the end of the month. They require 2 weeks and although it’s still a common policy, some of the newer gyms are heading away from archaic contracts and moving towards offering their members more flexibility. I’d recommend checking those out first before committing here. Life’s situations don’t always give notice.I’m officially giving 3 stars but that outdated policy really feels more like a 2.

New equipment plenty of space and covid19 conscious.

Enjoying the new equipment. So needed it. Feel’s like a new gym…

Love this place. They gym is never too full, so one can always get a good workout in. The daycare and its staff are great. The girls at the daycare are very nice and professional. The trainers are awesome.

Bathrooms are never clean and there is never toilet paper

Extremely courteous staff. Very well ventilated fitness area. Showers and lockers really clean. They even provide cotton buds. Never too crowded.

This is a very good local gym. Jason is persistent at solving problems. The Matrix Elliptical machines are great, and the Sauna is working reliably. Its a good value.

Started out good when they opened up. Since then I hardly doubt that they have ever replaced or bought new equipment. I do tend to see that they paint the wall very often.... is it just to make new members think that they are all about being clean and new? I think so. Recently tried to adjust my membership and they wanted me to pay another initiation fee? Wait, I thought I was a member already. Shame shame shame.. think twice before joining this gym. Might look good for the first couple of weeks then you will realize whats the gym about. Didnt want to write a bad review about this gym but unfortunately they only disappoint..

Never ever do it. I buy 60 class, 30 minutes personal trainer. They said they will take care of me well, they will make it anytime I want bla bla bla!Right after I paid, they said I have to buy membership too. I did! Since last Christmas, I got 5 different personal trainer and never time. My member ship expired and they said just buy one more month and all will be good, I did! Nothing again. Not someone text me and ask me to buy one more month! this is really insane! NEVER EVER BELIEVE ABOUT PERSONAL TRAINER STUFF! Its not come true!

Terrible customer service.No etiquette by the receptionist to new clients.I was offered a 3 day pass the day that I toured the facility for a few minutes. I did not work out that day. When I returned the following week to use my “three day pass”, I was informed that it was expired already because it needed to be consecutive days. Additionally they counted the day I toured as one day. I requested to have the date changed to start the day I was ready to workout, but was denied multiple times by the receptionist. When I asked to talk to a manager, she responded that there was no one else there, the manager had already left and she could not help me. There was zero understanding for her side and complete ineptitude. I guess it’s a good thing that this was my first experience and learned right away this was not the place to join! Good riddance!

Pros: locker rooms are the cleanest around. Towels also provided is a plus.Cons: only has one squat rack. One leg press machine.Place feels like theyre pushing members to focus on cardio rather than weight training. Members agree that there should be another squat rack added.

Been a member for a little while now I take my son Matthew (11 months) with me to the gym when I go workout. Awesome daycare they have lots of toys. My son get so happy when he goes into the daycare i would especially like to thank Casey and Rebecca for always looking out and taking great care of my son Matthew.

Great view! Friendly staff! The sauna could be kept cleaner tho...

Nice, clean variety equipment for strength training and functional training.

Staff are courteous and helpful. The facility is clean. The only thing I dont like is that some of the good zumba instructors are not doing zumba anymore.

I like this gym. It has everything what I want such as daycare for my children, zumba on Sunday, and a variety of classes that I can choose. The most spectacular attraction that this fitness has is the view to Manhattan. It is very relaxing when Im in the treadmill.

Everything is clean always , all equipment is amazing, I love the view, the classes I really enjoy all there!

This is a small gym and they have most of the equipment you nees. Classes are awesome and theu have a great variety. It is a great gym and it feels like a family. Classes dont get bookes too much so as gym facility. They have sauna as well.

Good gym

The best gym in town !

Very clean and hardly ever crowded. Friendly staff. Great machines and weights area.

Good management. Getting better over the years. Many class offerings throughout the week.

I work out here twice a day, 7 days a week. Been using this gym for about 6 monthsPros:1.staff is pleasant greeting you in and out2. Great location with nice view of NYC3. Many stores and shops in the complex.3. Clean towels are always available accept on Sundays.4. Juice bar is nice with many options.Cons:1. The entire place could use some spring cleaning. Put a towel or mat down on the floor before you start or you will get dirty.2. Equipment is not in the best of shape and When it breaks takes days or sometimes weeks to repair. Equipment is usually dirty so you should wipe down before you start. No one wipes the machines after use so be perpaired for that.3. You may have to search around for weights or equipment from time to time. No one re racks the weights here.4. Overhead music, Kind of tacky but they have been playing the same music for 6 months so maybe Im just sick of hearing the same songs every session so I bring my headphones.In summery, its an ok club but I find the monthly charge is a bit steep for what I am getting. If a Blink were to open near by, this place would be in trouble.

Dont sign up for their personal training - theres no way to cancel it and they will continue charging you even when you request to cancel multiple times. They will charge you thousands of dollars even after you request to cancel, move, and dont use the service anymore. I dont usually write reviews but this was a really bad experience.

Very clean , has everything I need , and great customer service.

Worse gym ever!!!! Theres limited machines here and on top of that they always have broken down machines. I decided to try a cycling class once but the instructor never showed up. Goes to show you the level of professionalism they have here. The worse part happened when my 1 yr membership was over and they kept charging me after I specifically enrolled for a 1yr contract. They will continue charging you unless you go in person to terminate your membership. Save your money and dont enroll here!!!!

Very clean and organized gym. The staff is also very nice and helpful.

Great clean anf local place where parents like myself, can take their kids along to play in a safe and friendly sitting area, while I work out. Staff is always polite and friendly .

The sign up process was a little slow, but the training staff and my trainer Kelsey are wonderful! I am very happy with Fitness Factory!

This is the ridiculous qym I have ever met.One day,I was about to go into gym to work out and,i was stopped by the quys and he said time,you cant walk in to qym because I have a balance.Even though I tell him,after I talk to manager I will pay tomorrow.He refused me to work out.Further more,he was about to call police for this reason.Can you imagine this kind of clup and how you are getting treated by staff.Please think twice before joining the this clup.After you sign the clup,They misuse the contract by threatening to clients that you cant cancel your policy right away.You have to write prior 15 days ago before new bill is issued and need be wrritten letter.You cant cancel your policy orally.They have also lots of missing equipment and they charge 30$ maintenance fee for every year for fix the equipment they have.It never come new equipment.When I tell them why we are getting charged for this maintenance fee even though you dont put new equipment in your gym.They say that we dont have any missing equipment.You can just use equipment we have instead of missing equipment.Please make sure that what you come across after you join the clup.As a result,I take a consideration of canceling my membership at gym now.

Is a very good gym, updated machine, clean and love the view...

I highly dont recommend it, everyday since I joined this year I always put my personal belongings in a locker for safe keeping. But today I come back to it to see it open. They broke into my locker and broke my lock. When I look inside I had nothing there! My sneakers and my clothes werent there! I immediately went to the staff to complain and they said they are not responsible and they didnt even see anything! I called the police and then the officer went inside with me to speak to them. Then out of no where a pair of my nike sneakers appeared a worried employee that came running with it in a trash bag. But my other pair of nike sneakers and nike training clothes did not appear! Be careful joining there, apparently Im not the only one to report this!!!

I have never seen such a ridiculous place in my life. I will explain why. customer service is no solution focused. Although I only took 6 lessons, they paid me every month. İn addiation that when i said this they never could find a solution for me. I wanted the repayment of the money they didnt answer me. Because of that reason me and my husband wanted to cancel our memebership all in all they told me that we have for 12 month aggrement such a ridiculous! Also when we went to gym one time we lost our wallet in dressing room someone stole our money! Sorry for my pronounce but i am really angry and we will solve this problem with lawyer too. Dont go there ever! Non profecional people! Customer satisfaction is “0”! we will search for our rights!

Good atmosphere, clean and nice view of New York plus I love all classes..👍👍👍

Well ran gym. Always super clean, bright and spacious.

Great Club, lots of space and enough weights, machines and cardio for light to heavy workouts.

They have a lot of machine, it doesnt get too crowded, and the trainers are awesome!!!

I was so excited to join the gym due to the convenient location and the numerous group classes. The group class instructors often showed up 20 minutes late, or never at all.The disappointment and frustration continued with Pure Core Personal Training and Lauren Lopresti. Long story short, she convinced me to sign up for a year of training because she said it was my only contract option.I expressed concern as I was getting married and planning to move out of state. She promised me that I would be able to cancel the contract with NO penalties and get a full prorated refund by showing proof of address change as long as its 25 miles away. So I trusted and signed.I was turned off a few short weeks later when she tried to sell a package to my fiancee that was half the price and half the commitment of what she sold me. I expressed upset with this to management and they said they would help me but they ultimately tried to sell me another years worth of classes. Every single employee and manager that I spoke with had an entirely different policy and package options. They give you the run around over, and over, and over. Nothing was ever straight forward.Fast forward 5 months, I moved out of state and provided proof of address change and Pure Core went ahead and charged a $350 cancellation fee! Even though Lauren promised this would not happen. Their customer service is absolutely terrible. NO ONE answers calls or emails. I gave up because I was tired of calling and wasting my time.Moreover, I was not happy with the training itself because my trainer was not available in the mornings when I was told he would be. My trainer expressed frustration with the schedule himself which showed that internal management is faulty. Their web portal is also outdated and terribly glitchy.The sessions were only 30 minutes when I thought they were an hour. My trainer told me flat out that I was over-paying.My trainer was clearly overworked and underpaid. The last straw was when I showed up to a few training sessions and my trainer was LIMPING everywhere. He could barely walk from an injury, could not help me lift a weight, etc. He was visibly hurt and staring at his phone the whole time. He is a great person and I really got along with him. But when employees are not cared about, they dont care about their work. I wouldve happily trained with him outside of Pure Core.When I told Lauren that I didnt think it was appropriate for him to be training people when he is injured and unable to properly assist paying clients, she said he is fine and joked it off.I was not happy to be paying $80/hour to be left alone to count my own reps while wondering if my form was correct....Save yourself the headache and the wasted money. Seek personal training and group classes elsewhere.

Great gym for your money. Trainers are very good.

Summary: If you want to lift weights, there are better options for your money.This place is absolutely the cleanest gym I have ever been too. Bathroom, locker room, showers, sauna, and steam room are always clean. Not just for a gym, the bathrooms at Outback Steakhouse are less clean than at Fitness Factory.The staff is super friendly, they hire great people here, and you always feel welcome. The staff will talk to you as they make your shakes and make you feel like part of a community.Equipment: There are two flat barbell benches, one incline bench, one decline bench, only one squat rack, one smith machine, and five benches in the free weight area. Multiple machines, but you will only use some of them because some of the machines just feel unnatural. At like 6 pm when everyone starts coming to the gym, dont expect to get anything done. Doubly frustrating because people just sit on their phones and talk instead of lifting.Cardio Equipment: The treadmills here are absolute garbage. They lag when changing speed which means that if you want to do HIIT or just alternate between speeds you have to think 30 seconds in advance to compensate. Not joking, it literally takes 25 seconds to go from 7 mph to 2 mph. There are more than enough treadmills and ellipticals, three stair masters and a good amount of bikes.The absolute worst thing about this place is the members. I cant blame the gym for the kinds of people who sign up but the members just turn me off from this gym. This is the kind of gym people who think theyre fit come too, but if they went to a place like World Gym in Fairview they would probably be too embarrassed to work out.Most of the people who work out at Fitness Factory are middle aged, or just starting out on their fitness journey. Anyone who wants to lift weights beyond an amateur level will grow out of this place. As an intermediate lifter myself, its really annoying that the people here stare at you or complain if you grunt. Sorry that Im pushing myself. God forbid you drop a weight, its like a sin or something. Meanwhile these special snowflakes dont understand that sometimes you have to drop the weight in order to avoid injury, such as the case when doing dumbbell bench press. Im not saying that its okay to be obnoxious, theres a few new members who drop weights and scream for the attention, and its really annoying. If youre just getting a good workout out in and you happen to drop the weight or grunt a little, it should be accepted, as in any other gym thats not Planet Fitness.This is a similar story when dead lifting anything above 315lbs. Since the gym is on the second floor, and a jewelry store is beneath the gym, the jewelers will call and complain about the noise. Then the staff will come and stop you from dead lifting. This is absolutely unheard of in any serious gym.Which brings me to the biggest criticism that I have for Fitness Factory Edgewater, its not a serious gym. Its a health club, just a place you go to move around for an hour. If youre the kinda person who wants to meet people who have a passion for lifting, who wants to grow, and feel like part of a fitness community, this place is not for you. This place is for the Planet Fitness types, who want to pay extra for a view of the city while they do their cardio.

Its nice here, also. A bit out-of-my-way, since I moved from Edgewater to Fort Lee.

Everything you need to be your best ever!!

Nice & clean, staff really helpful and professional

It was clean also had good equipment

Great gym ! Clean and spacious.

Beautiful place And great instructors

Great facility and staff.

Hate starbucks strange everything

Excellent gym for work out

Great gym and staff!

Very good place and good people

Didnt really like it

Poor customer service!Another scam GYM. Cant get out.

Fitness center on the Hudson River bank, spectacular views, holds a set of classes including spinning, yoga of various types, bodybuilding, Pilates, kickbacks, tummy tuck, Zumba and more. The guides are mostly good. The facilities and appliances are varied and good .. Good showers, dry and wet sauna. Missing hanging hooks, free towels, total good experience. There is the possibility of receiving extra personal training. Those who are not local can only do one experience training, while the locals have the opportunity to receive 3 lessons. Most of the manager is a kind and attentive person.Coach Pauls spinning lessons are very experientialDisadvantage: The problem is that there are not enough lessons per day.Kind attitude and very services.A fitness center on the banks of the Hudson River, a spectacular view, offers a variety of classes including spinning, yoga of various types, body design, Pilates, Kickboxes, belly thighs, Zumba and more. The guides are mostly good. The facilities and equipment are varied and good .. Good showers, wet and dry sauna. There are no hanging hooks, free towels, a good total experience, you can get personal training at an additional cost, and anyone who is not local can only do one training experience, while locals can get 3 lessons.Pauls spinning lessons are very experientialDisadvantage: The problem is that there are not enough lessons a day.Courteous attitude especially Rob- the manager, he is very kind and helpful.

Very good

Clean and professional!