I’ve been a patient of Juan Montes since 2014 and I can honestly say I’ve never had a problem with him or any of his staff. I’ve recently been seen by Marlene Chavez and she’s made my visits very welcoming!! I love these 2 Doctors!! I’d highly recommend!!! I forgot to mention at one point we lost our insurance and Dr. Montes told my husband to still come in for his appt. and he waived the fee and still treated him!! Who does that??? Very caring, well mannered, professional Doctor who cares for his patients. Thank you for all your years of dedication💕

Pleased with the treatment and understanding I received. Very welcoming and a great Friendly staff .

The Montes Medical Group staff is friendly, professional and welcoming. The location is very clean and nice inside. The wait times are very quick during productive schedules, which I am very grateful without leaving anything out. The doctors take their time to listen and are very thorough. I feel the Montes Medical Group is better than other offices Ive visited with lots of people waiting and long in the room wait times. Less wait and awesome customer service. Thank you Montes Medical Group and God Bless you all for all your outstanding service and taking care of the people.

I do not recommend the worst customer service at all, they never answer to make an appointment, they take more than an hour to answer, I changed my doctor for that reason 👎 la peor experiencia ahi

If I could I would gove 0 stars the staff is unprofessional. They dont give two ficks about what is wrong with you... they are all there just for the paycheck and not for the people. They will file authorizations a week to two weeks after seeing the dr. When u call to find out they get mad and just give you attitude as well as leave you on hold just to be spitfull. Dont go here I will be changing dr.s today and filling a grievance with the ins. Company about the medical office and staff..

Dr Juan Z. Montes has an excellent bedside manner. I feel that he listens to me, takes time to answer my questions and works with me on my wellness plan. I am very pleased with him as my primary provider.

Dr. Marlene Chavez was professional and had a lot of patience with me Because I asked 100 questions and she answered them all and the staff had me in and out in no time thanks guys:)

Last Friday 12/11 was my first visit here and so far so good. The registration was fast and the wait was short.The staff was very friendly and the doctor I saw was Ricardo Vega who is a physician assistant. Dr. Vega was kind and he took the time to hear me out and answered all my questions. I like the fact the staff including the doctors speak Spanish because I at times understand things better in Spanish and finding doctors that are bilingual is kind of hard.

I been a patient here for the past 2 years. The staffs professionalism mixed with the office cleanliness and Mr. Vegas thoroughness makes me really love this place!!! The clinic moved back in march and I am really liking the new location. Its now located on 4545 E. 3rd st, which is right across from the King Taco. I recommend this place to EVERYONE especially if you need help with applying for Medi-Cal or Covered CA they have insurance coordinators on site.

I chose this centre for a a new PCP. As few other reviews, you wait one hour or more despite an clear appointment. You need at least this time to fill a 15 pages of docs about you that they are even not going to read. The doctor does not listen to you and if you know what you need or wish a specific exam (MRI or CT Scan) to figure out immediately what you think you have, he simply refuse it with no justification... just to demonstrate you that he knows better what you need when he does not know you. Of course you have to pay for what he want you to pass... If you accept (as i did), you will wait for the exam more than 1 month to get an appointment that they never took for you when they did say they will... at then, i call that liars and not professionals. Conclusion: you are easy money, a stupid customer they can took your money and your insurances money => abusing about a bad healthcare system... you are obviously not a suffering patient. Do not go there. As a reply, this physician told me, if i have a crisis of pain, i just need to go to ER... obviously, it is not him who is suffering and he doesnt care. And does not care about the cost neither... I suggest do not consider this place.

Literally the worst medical care I’ve ever been subjected to! In 3 years I’ve never even met the actual doctor. They keep me waiting for HOURS and one or two times after waiting for hours the med assistant didn’t even show up. I was informed I’d have to reschedule after waiting for TWO HOURS at the office!!!!!If you are 1 minute past the grace period hey will not be flexible and see you despite how far you’ve traveled and t raffia beyond your control.But I’ve litrtall NEVER MET THE DOCTOR. that can’t be legal!!

I have to admit I like the Dr. and his feedback and services which is why I have both of my Boys going to him. HOWEVER, it is almost IMPOSSIBLE to make an appointment. When I call I am always put on hold and no one ever answers, Or when I leave a message and I never get a call back. when I attend my sons appointments I always have to wait an hour or sometimes more to actually have my kids seeing. again Dr. Montes is awesome with his patients but I really wish they would do something about the phone situation and having to wait an hour even though you schedule your appointments.

My child had an appointment at the East LA office. My child was a little nervous but your staff resurrected him and calmed him down. They were great with him. Thanks.

My family has been happy with the service providers at the the Whittier facility up until their phone systems were changed. They now make it nearly impossible to schedule an appointment. The East LA facility should also pick up the pace with seeing their patients.

Very friendly services and Dr Ricardo Vega is one of the best doctors I have known

Professional & excellent customer service!!

You wait almost an hour before you are called to see the doctor. This office over books and it is very rude and inconsiderate of the patients time.

Dr.Tran is the Beast. ..DOC..