Very happy with Dr. Yusif. However, very ticked off with the rescheduled appointment charge. Three days before my procedure, I called the office to inform them that I had two possible exposures to COVID. They did not return my phone call. I then checked with the hospital and staff there decided that it would be appropriate and in the best interest of all concerned, to reschedule. Then, I got a bill for $50. The billing department just kept saying it is their policy and if I had actually had COVID, then I might not have received a bill. Yet, their website says to contact them if you have been exposed. I guess you cant win. Appears to be a money hungry practice.

Its going on three weeks to even get a confirmation that my referral has been received. I have proof my primary care office sent the referral 3 times, and the unfriendly front desk worker rudely keeps telling me they dont have it, and did not even attempt to look further and double check. My primary care office states the referral has been sent, and they seem to get many calls back from patients and think the office receives too many referrals and simply tells patients they dont have it.Update: my provider sent the office my referral additional times to a different fax and I called once again, and they still dont have it, they dont even look, they simply say “ya both fax machines have been busy lately we dont have it” and thats it. I received silence after I stated Ive been trying to get this referral to you, and nobody can help me. I have moved on to trying to get an apt with another providers office. As a public servant who works with customers daily, Im disgusted by the customer service of this office.

Waited months to have my appointment to have it canceled two days prior due to the doctor being out. Went to reschedule and told they have no appointments available for the next few months ans that I would have to call back in a few weeks to see if they opened their schedule further. I explained that I had already waited months and had my appointment canceled on me and she said well then call your primary care and get a referral somewhere else.... Worst customer service Ive ever received.

Lisa was very helpful in setting up my MRI she handled the insurance and all the details… Excellent service 😀

Do not expect to get an appointment at this place. You will call and be on hold for an extremely long time, just to speak with someone who could care less about actually helping you out. This is literally the worst office staff I have dealt with from any organization.

Great doctors, staff needs some people skills. I asked for a nurse consultation a week ago still waiting. Also be aware some PA’s are better than others. One PA took my symptoms seriously another said oh lets just watch and see what happens.

Dr Coleski was empathetic compassionate & respectful.he explained the procedure & post op in clear concise terms that we could understand what was going on.we call Dr Coleski a unicorn doctor… he has excellent bedside manner! SN: Dr Coleski’s office was informative & scheduled an appointment in a timely manner.we will be referring everyone we know!!thank you for the excellent experience

I LOVE Dr. Ross and highly recommend him! He is knowledgeable and caring and explains things in terms that are understandable. He is personable and treats his patients with respect. Also, staff, especially Sal, is helpful and top notch - she responds quickly and is always willing to help! I cant imagine going anywhere else for these types of health services these people are the best at what they do and go above and beyond! Thank you!!!

Good luck actually speaking to a live person. Ive been trying to have a procedure scheduled for my mother. Their messages say to give them 24 hours to call you back but I left my 3rd message this morning. I understand times are crazy right now, but this particular procedure should have been scheduled by their staff already - instead I have to leave message upon message without any sort of call back. Really disappointing to see the way this practice has gone to hell.Their website states that Patient care is our priority, Our goal is to provide comprehensive and compassionate care to our patients. We strive to be efficient and cost-effective without compromising the quality of care of our patients, and Our achievements are attributed to our well-trained, professional, and compassionate staff and our continued success will be dependent on the continued excellence of our staff members. I have yet to see the compassionate care or staff excellence.Id think twice about using MGI. From a lot of other reviews, the receptionist is the center of the bad reviews. Wonder if the state has a place to file a formal complaint about her bad behavior. Im sure LARA would love to hear about the behavior of the PAs and doctors....

Recently finished cancer treatments. Had a lot of problems with my gut. They got me in and scheduled scans and scopes. The results from the scans were received by them. I called to get results just to put my mind at ease after what I had just finished going through. I was Told the doctor had to read the results and would call me. Its been over a week so far and no call from them!!! Terrible and unacceptable! Thankfully I called my primary doctor to get me the results.Do better MGI with responding to patients with results

The office staff are all so wonderful to deal with. The schedulers are extremely helpful and Sal is always a joy to speak with. I appreciate everyone in that office so much!

Lisa in scheduling is absolutely awesome! So is Emily in scheduling!!! Lisa was so kind, polite and helpful....and even while she was having to work on a Saturday! They are wonderful assets to MGI!!!

Lisa at MGI was wonderful! Called me the very next day to schedule my procedure. She was very nice and helpful and I really appreciate that!!

Be very careful which doctor and PA you see. Some of the PAs will blow off your symptoms and tell you nothing is wrong and will only do testing if you ask for it repeatedly. They will not call you with the results like they say they will and they NEVER call to schedule the appointments they say they will. You will have to stay on them constantly. They ignored major markers for negative health in my blood work for years on blood tests they ordered and it wasnt until I saw another specialist that I was referred to have these issues dealt with. Go somewhere else. Once I have recovered, I will be going somewhere else too, I dont care how many hours I have to drive.

Everyone there has been helpful and pleasant to deal with. They are very thorough in their approach to your health issue.

Lisa from scheduling is amazing. She is very patient, professional and very accommodating. She stayed on the phone until everything was taken care of. She is a great asset!!!

Ive called three different times to schedule a procedure without a call back. After talking to the receptionist the first two times I was transferred to an automated system where I left my contact information but heard nothing back. The recording said the mailbox was emptied each day at 4 p.m., apparently they empty it without listening to the messages.On the third try I asked to speak to someone and was routed to the scheduler; however, no one answered and I left my contact info again ... have yet to hear back.

Really nice doctor, but every call, Im on hold up to an hour, sometimes no answer at all. Last time I got through, I said it was important, and they sent me back to the main menu, again on hold 35 min.

Sal is wonderful she got me into the Cleveland clinic got lots of answers I needed. She’s amazing she’s very helpful and I appreciate her .

People beware this place is only after money!!! I had appt and canceled it because they were calling and one call would tell me to take certain meds I am on and the next call they would say not to take those meds. Did not feel safe dealing with them at all. I canceled appt 3 thats correct 3 days before and now get a bill in mail for $100 for canceled appt. This was canceled in plenty of time and why they feel the need to bill for $100 is beyond me. They also called and said I needed to bring payment with me to appt for $800 that ins didnt cover. Had not even been seen by them yet and all they wanted was money but tried to kill me by telling me not to take meds that I need for blood pressure control etc!! Warning use caution if dealing with this medical group

Medical treatment is first rate but the phone system is bottom of the barrel. Plan on 15-30 minutes wait on each and every phone call. You can wait 30 minutes and then get disconnected.

I have been going to MGI for around 10 years. I love my Dr.Ross,I have always been happy with my care at MGI. Recently they have had problems with there phone system and that has made it difficult to get through,but on Saturday Lisa called me to schedule an MRI that I need done.She was so nice,and very helpful.Lisa and Emily do radiology scheduling for Dr Ross.Lisa was so helpful she made my Saturday.Also she reasured me that they are working on the phone problems,and they are getting a new phone system in October.(yeah). Dr. Ross even brought them red roses for working on Saturday. So please dont give up on MGI they are working hard to get things fixed.

The receptionist was very rude! Seen the PA I was scheduled for a endoscopy and colonoscopy. I was told to call and schedule a follow up. So I called and was told I have to wait till July for an appointment. Then I ask well has my results come back yet. Receptionist says yes and no one has time to read them. I am very disappointed with this office. I have been sick for 8 months trying g to figure out what is going on. And cant even get a appointment have to wait 2 months for a follow up. This is unacceptable!!!

I hear good things, and theyre recommended by my doctor. But contacting them and setting up an appointment is absurdly difficult. They have a terrible phone system where you wait, get referred to somewhere else, wait, and then it hangs up. Their website has no email option, and their patient portal system has non-functioning messaging and non-functioning scheduling apps.Im still trying to schedule an appointment after about seven attempts. IT is not what theyre supposed to specialize in, but its still not terrific.

Dr D. Jones is a very qualified and compassionate man. He took me through a very difficult situation with my diagnosis and with the help of his assistant Sal, obtained referrals and appointments for me with the best doctors where I wanted to be treated. I cannot say enough about Sal. She answered all of my questions and treated me like family. That is hard to find in the medical field in this day and age. Thank you Sal and Dr. Jones

Called to inquire about scheduling a colonoscopy. I just moved to the area and noticed this is the only GI place in town. Jordan, a scheduler, was incredibly unprofessional. Was placed on hold several times as she didn’t seem to know any of the answers to my questions. She sounded distracted as well which I’m sure didn’t help. Not sure who is running this place but it seems like a mess. I’d suggest this place take a long look in the mirror and reflect on it’s issues. The reviews on here are extremely alarming. I think webmd might have a better chance of treating my issues.

I am a new patient in 2021. The doctor seemed ok, but the other staff dont seem to know whats going on. I waited for 2 1/2 weeks, with numerous phone calls, to get an authorization, which when the hospital called they got in 20 minutes. And if you need to reschedule a procedure, you are charged for it, no matter how far in advance. And, they dont explain it at the time of scheduling, but just say it was on your form. So, not happy with the overall service here.

I wanted to extend my appreciation to Sal in all the work she did in getting me the info I needed for my upcoming procedure. She was very courteous and prompt each time I needed her assistance. I wish there were more staff like her out there with her work ethic.Thanks- Raul Olivo

Sal at MGI is amazing and works so fast! Every office needs a girl like her!

The receptionist are rude they don’t answer the phone after you’ve been on hold for two hours they say they’re gonna write down notes they never give them to the doctor. I’ve been struggling with the awful care of this Doctors Office for a year now just go some else if you have serious issues cause they aren’t going to take care of you. After my upper scope I Started experiencing a lot of blood in my stool the receptionist refused to tell my doctor about it and I had to asked to speak to her supervisor which was the nurse who actually took it seriously I shouldn’t have to talk to the supervisor for the receptionist to do her job correctly it doesn’t matter if they’re short staffed I was later instructed to go to the ER because it was that serious, the receptionist actually said “You can talk to my supervisor but she’s going to tell you the exact same thing” she did not tell me the same thing . I’m currently still have an issue and it’s a struggle to get an appointment to see the dr.

7/23/21- I called to schedule an appointment after waiting 34 minutes to be told sorry you’re not a regular patient, with a bit of attitude, and will have to wait until September’s schedule comes out. I am very anemic and at points fainting has almost happened on the job. I am not happy that the lady answering the phone wasn’t more sympathetic to meeting a patients needs/referral and the fact that when I asked her for advice she had nothing to offer. The first responder, the receptionist, was not a people person at all which calls for the job. I would not recommend calling here if you are in need of help with your iron levels and like she said not a regular patient! Let it be known I am a patient!

I will drive any distance to go to any doctor(s) to avoid MGI. I first saw Dr. Rose in February 2021 based on a referral from my doctor. He did a colonoscopy. When we talked before the procedure he didn’t even remember that I was there for a specific reason, not routine. His report didn’t include known information that was seen or even the information that he showed in the pictures. Since he “didn’t find a cause” he just let it go without seeking a reason for my problem. After a few months of getting worse I called to make an appointment and only got an appointment without waiting months because of another referral from my doctor. This appointment was with Jonathan Thelen, a PA in the office. I specifically requested a CT, which he denied wanting to do other testing. After another month and these tests showing nothing, I went to ER because I was in so much pain. They did the CT scan, which showed the problem. If he had done the test when I requested it we would have known a month earlier. Jonathan told me the same thing that ER did and ordered an EGD (at my request) a month away. A week later I was back in ER because I was getting worse. They did another CT which showed change in only a week. I was admitted to the hospital. Dr. Plaehn was called in to do the EGD the next day. He spoke with my sister and me before the procedure and told us he would talk to us both after. He did not talk with either of us. I even requested to speak with him and he never came and talked to me. Worse yet, the note he made blamed pepto bismol. I don’t know where he got that since I rarely use pepto bismol (which I told Jonathan at the last appointment). It seems to me that they are so big that they don’t take the time or care with patients. I was just another patient to push through the door. Closing note; I am having surgery in a few weeks to fix the problems that MGI said I did not have.

Very poor staff specifically the receptionist at the front desk. It was at the height of covid-19 she had her mask on on her chin and wondered why I didnt step closer to speak with her as she couldnt hear me. I told her because she didnt have her mask on and I did. The two stars was for the quick appointment. the Dr. was okayish. I will be looking at scheduling with the other GI firm in Lansing or looking in Grand Rapids.

The receptionist were incredibly rude and prevented me from seeing the doctor because I didnt have my health insurance card. I had all of the information that they need from my health insurance card. My primary doctor, my therapist, and even my dentist all bill that insurance the same without having a card on file. EVEN THE GASTROENTEROLOGY INSTITUTE WAS ABLE TO BILL THEM THE FIRST TIME! I asked the receptionist what she wanted me to do and she could not give an answer. Im incredibly disheartened and Im out of the care that I need.

Older white lady at the left reception desk on 6/24 at 1pm is so rude and sarcastic. Patients are already going through tough times you should make their time there easier instead of being sarcastic and making it difficult after about 20 minutes of her sarcasm and difficulty she had the audacity to tell me i was late for my appointment. I am so over this clinic, im ready to drive an hour to u of m in ann arbor before dealing with that treatment. Its a shame they treat people like they do. Thankfully the only saving grace was the supervisor who talked some sense into the cocky mouthy receptionist. Im typically not very argumentative but i will not stand for discrimination or mistreatment of any kind. Especially not from a lousy receptionist. God bless America!

Very poor staff that do not know what they are doing. The first time I came here they took almost an hour getting a referral for a CT scan. I finally had to leave. The second time I came the lady took her time to fill out a card for a co-worker while Im standing at the window waiting to be checked in. Then she proceeded to tell me I had different insurance, which I didnt, and it took her an additional 10 minutes to put my card into the system. It is sad that people have to be forced to come to this freak show because there are no other options in the area.

I had a colonoscopy scheduled on May 18, 2021. After taking the first round of medicine, that evening I ended up in the ER because I was low on potassium. I had advised the nurse at the gastroenterologist office that I was taking a diuretic and asked should I stop it. Her response was “it’s up to you.” Up to me, but I’m not a medical professional. Low potassium is dangerous because it involves the heart.Then adding insult to injury I get a call from the Billing department ten days later saying if they don’t hear from me by June 1 they will turn my balance into collections 😳. I HADN’T EVEN RECEIVED A BILL FROM THEM!!

Getting someone to answer your phone calls is 0 chance. If you need to speak to some one you are directed to the internet. Not everyone has internet.What a joke

Im a new patient and I have been so unsatisfied with the care that they are trying to give me. I have a condition really bad and they dont seem to want to help me. The only thing Im getting out of this is students that are just out of fresh college. I am going to be looking for another doctor. I do not recommend Jonathan my doctor. They think my pain is in my head and its not have a horrible horrible IBS everything

Sal was very helpful and Referred me to Urology took the time out to listen please make sure you keep her in your practice❤️

Dr. Alsawas and team performed a procedure at Sparrow that saved my life. My organs were literally beginning to shut down. during course of procedure he found 2 other issues, thus buying time time to, recover. he carefully explained prior to and after procedure his findings on 2 occasions. Dr. Alsawas was very direct and professional in his assessment without sidestepping or sugarcoating any issues thus immediately instilling confidence. I am profoundly grateful for his expertise in his field. His care did not end there, he became a strong patient advocate on my behalf securing a consult for a more advanced diagnostic of my condition possibly avoiding a massive surgical procedure. he has given me a chance for an informed 2nd opinion. I cannot say enough about tremendous follow through on his team and support staff. It was worth noting that that Sal picked up the ball and completed the process. securing the consult. She was very patient over the phone addressing all my concerns and questions. In my opinion this is the type of healthcare team any patient would want on their side. Thank You so much MGI, Dr Al, Sal and entire team!

I have had wonderful experiences with everyone here! Sal went absolutely above and beyond to help me get referrals in a timely way- she communicated consistently with me, made me feel heard and prioritized, and genuinely went out of her way on my behalf. Dr. Ross and Scott Zeilstra, PA, provided excellent care. Highly recommend!

They were very VERY rude and did not seem to care about the patient whatsoever. They also never follow through with what you ask them to do and they say they will do.

I cannot say enough good things about my experience with Michigan Gastroenterology. Brooke Janke, PA has been nothing short of amazing when it comes to working with me on testing, treatment plans and seeking outside opinions. She never makes my appointments feel rushed or like Im just another patient in line. She is caring and personal. She made me feel validated and listened to which feels very rare in a doctor these days. I could also go on forever about how amazing Sal, the referral coordinator is. She has gone above and beyond for me whether it was offering advice, scheduling testing or simply following up with me on my concerns. Ive never experienced anyone in the medical field as caring and dedicated as Sal is and Ill forever wish every office had someone like her! ❤️

Billed the wrong insurance and never answers the phone when I called them to fix it. The place is always packed, and every time Ive had a visit here I have had to wait at least an hour after my scheduled time before I even get called back/see anyone. This place has the reputation it has for a reason, go anywhere else if you can

I saw Mike Kosnik today and he was very thorough and kind. Dr Stewart will be performing my EGD bc she is AMAZING!!!!!!

The service of this clinic is terrible. I tried to call and cancel my appoint. I called 4 time in last two days and wait for more that 30-40 minutes each time but end up the phone was disconnected, very time. No one answer the phone. I even log to my account but can not send an email. What is the problem of the clinic.

To cancel a desparately needed appointment (after being made to wait 6 weeks for it in the first place) and then reschedule a whole month later still is UNACCEPTABLE. You basically blew off an entire days worth of hurting, desperate patients, with no care about getting them rescheduled in a timely manner. The staff was rude and very uncaring. Only wishing zero stars for a review were an option, and that there was another LOCALish alternative for this type of care. To be the only game in town and then treat your patients so horribly is just not right. Shame on you.

I have had an ongoing problem with my intestines, and was sent to this Institute on January 7, 2021.I saw Dr. Dana Stewart. Had a colonoscopy and Endoscopy on Feb 2. Dr. Stewart put me on BUDESONIDE to help reduce the inflammation in my colon. It started to work almost immediately. This med has to be taken in a particular manner. I was doing that correctly but I noticed in the 7th week that my initial problem was returning as the dosage of my med was decreased. I was having real problems with diarrhea over the weekend of March 27 and 28. So I called Michigan Gastroenterology on Monday, March 29 at exactly 8:30 a.m. Because I had talked to Kelly at ext 306 before, I dialed her extension. I left a message that I needed some help and she called me back within the hour. She listened to my problem and said she would let Dr. Stewart know that I was thinking I might need a refill of the prescription for the Budesonide . I relaxed and waited for a call back. The whole day went by with no response. I am by then really not feeling good because of the continuous diarrhea . I called Kelly again on Tuesday, March 30 and left another voice mail . I waited ALL day again with no response. I called the front desk on Wednesday March 31, at 8:30 am. The receptionist said if I had left a message with Kelly that I would get a response plus the receptionist then said that Dr. Stewart was not in today and I should call back on Thursday. Remember I am having out of control diarrhea all this time. On Thursday, I called the front desk again and listened to the options. It said to push #3 to talk to an assistant, the person who answered was Linda. She heard my whole story and said that computers were down but she would get my message to Dr. Stewart as soon as the computers were back up. I also told her that this was the 4th day that I had tried to get someone to help me. I called the front desk again Thursday at 4:00pm. A guy answered and I asked for Linda. He said she had gone home and he could not get anyone because the computers were still down. On Friday, April 2, I called at 8:50am thinking that I wanted to give them another chance. I happened to get Linda again. She said she was so sorry but she would put an ASAP on the message and Dr. Stewarts nurse would call me right back. I reminded Linda that today is Friday and I cant go through the weekend in this condition Linda assured me she would take care of this. The end of this very sad story ends with the nurse calling me at 4:30 pm on Friday and Dr Stewart calling at the same time. Dr Stewarts voice mail said that she had just gotten my message and she was sending in a prescription for more Budesonide and to take 3 tabs a day for a month. Today is April 5 and I am already feeling better. But, I feel like I lost a whole week. I am happy with my doctor but what happened on Monday,Tuesday, Wednesday and Thursday with the office staff? I will certainly never trust them for anything again.

I needed a referral to another doctor and Sal provided the best referral service I have ever received from any doctors office. She was prompt in getting my referral sent out. When I learned the new doctor couldnt get me in for 3 months, Sal provided me with other offices I could call. This led me to getting into the new doctor in a week vs. 3 months. Thanks for all your help, Sal!

My first visit to MGI, I had to wait an hour and a half after my appointment was scheduled to start. During this wait, I witnessed at least one of the office staff remove their mask for a multiple minute period of time during a global pandemic.After that, I decided to do telemed-only appointments. There is apparently a huge demand for telemed-only appointments, because each time I have requested one Ive been booked over a month into the future. I was scheduled to have a telemed appointment on April 1st, but due to some sort of computer failures on their part I was called the morning of April 1st and the appointment was cancelled. The earliest they could get me in again? May 3rd. They had plenty of in-person opportunities they could have gotten me in for.According to the people I have spoken to, they are only doing 3 telemed appointments per day. My question is, if they have all of these open in-person appointments, and theyre fully booked for over a month on their telemed appointments, why dont they increase the number of their telemed appointments? The answer, according to MGI themselves, is because the doctors dont make as much money from telemed appointments, so they dont like doing them.This is absolutely disgusting. As soon as the current issue that I am seeing MGI for is resolved, I will not be doing business with them again, and in the full month that will elapse between now and my visit that was rescheduled because of THEIR error, I will be looking for another doctor that may be more interested in helping me rather than calculating what the best money-making appointment is during a global pandemic.

I have a difficult surgical history and I needed to be referred to a GI Specialist. I was seen by Dr. Sabena Modi-Masood. She is knowledgeable and has set fourth in helping me. The care from her and Every Staff person that I have talked to in the Practice, were kind, caring & pleasant. Its not easy to go to a new doctor with my chronic condition. I felt comfortable the moment I checked in & my experience has been stellar. Thank you for helping me!!

As some of the reviews say, when calling to schedule an appointment you can be on hold for quite a long time. However, once I went in for my appointment it was clear why - they are CRAZY busy! I had my appointment with Dr. Ross and it was one of the most comprehensive doctor appointments Ive had. He was very personable, funny, and made me feel comfortable talking about uncomfortable things. He explained all of the testing Id be doing in a ton of detail and was really reassuring that wed figure out the problem. Very happy I ignored the negative reviews and am now a patient of Dr. Ross!

Dr. Ahmad and the PAs were great, and attentive and caring. However, I received a colonoscopy and while I had a polyp removed, all of my hemorrhoids were left. So my bleeding remains unresolved. Additionally, the office staff and policies are outdated and have no idea how to do conflict resolution. If you are upset, they will keep repeating the same thing to you over and over again, as if that will solve the problem. Always bring your insurance card to every appointment, if you don’t have one, you will need to go to staples and print off multiple copies to bring to each appointment. I gave them my insurance cards, and then arrived at my next appointment without and was told that while my insurance card was in the system, and they could see all my insurance information, that they had to cancel my appointment on the spot. I asked if I could email them the copy of my insurance cards i have on my phone, however, they have no email and offered no other solution besides canceling my appointment. When I was upset, they brought one person to repeat themselves, and a third to repeat the exact same things. Over and over again. Was it not possible to fax? Was it not possible to email it to someone in the office so they too could print it off like I do at staples? Very outdated, no conflict resolution or conflict management. A lack of empathy for how much pain I am in and distress I am. Or how early I had to wake up for my appointment. Or the months I waited for this appointment. How I received a colonoscopy but never received a phone call about details of results or what to do next, I had to check the notes on the portal. The only “I’m sorry” I heard was on a phone call I made to the receptionists, after I left after severe frustration, because I am sick of being in pain and suffering. I was offered an appointment in JUNE and it is March. Keep in mind, once again, I am suffering and in pain and bleeding from hemorrhoids that could have been removed during my colonoscopy. But was told by the doctor after the colonoscopy that they didn’t look concerning to him, so he left them. I was hoping today for answers, but now I am stuck with a rescheduled appointment with a PA, not my doctor, for late April. And once again, there was no compassion from the front desk about my situation. Just rudely told I had been sent a notice that I needed to present my insurance card or copy of it or my next appointment would be canceled (back in November). So I come to my appointment in January, hand them copies and assume I’ll be fine after this. Only to show up to my appointment in March and have it canceled on the spot because I didn’t have a copy of my insurance card on the spot. Even though I wa a never told that I would have to go to staples and bring a copy for each appointment. When every doctors office I’ve ever been to only needs to copy your insurance once unless it changes. They want to do this every single time. I heard “unfortunately you have to have ID and insurance card before appointment” about 10 times from three different people in person. As if repeating the same thing over and over again resolves the situation. There were options, like sending an email and having them print it off, fax, or just letting me see my doctor and running and getting a copy of my insurance after the appointment. No conflict resolution skills. I even ask nicely at first if I could please just see my doctor, but once again was met with a new person, and this is just was more and more frustrating. No. Compassion. The doctors in the office might be compassionate and good, but the doctor who did my colonoscopy did not take of issues he could have, and the office is outdated. Like it’s the 90s in there. Do not ignore the reviews. Go somewhere else. I am currently hoping for a referral to another GI practice from my primary care doctor so that I can receive proper care, and compassion. And actually get my hemorrhoids removed.

What a waste of time and money. Was seen on a Thursday and supposed to have perceptions. Come Monday still nothing has been called in to the pharmacy. I called the office and informed them. Now its Tuesday and they still havent sent over the medication I need.

I havent seen the doctors yet but the scheduler Emma was rude. Not impressed by their service so far.

Worst customer service ever! Called in for an appointment and they were able to get me in the same day. I explained I didnt have my new insurance card and they assured me it would be okay. When I arrived, I was questioned rudely by Linda and Teresa. They made me feel like a criminal! It was an awful experience! They first told me that next time I needed to bring my card then they told me that they looked me up and that I didnt have insurance. I left without being seen.

Hour long wait at follow up appt in Eaton Rapids. What a waste of my time.

DR. WOLF IS AWESOME👍! HES HELPED ME SO INCREDIBLY MUCH WITH GETTING TO THE BOTTOM OF MY STOMACH ISSUES!SOME OF THE PHONE STAFF ARE VERY SHORT AND RUDE! THATS THE TRUTH. MOLLY/MAGGIE(?) IS SUUUPER NICE AND CARING THOUGH!I HIGHLY RECOMMEND THIS PLACE IF YOU CAN DEAL WITH THE RUDE PHONE PEOPLE. 👍

Dr. Dorian Jones is the best! Cant say enough good things about him.

I had a scheduled outpatient procedure, I cancelled (within their window), billed 100 dollars. Seems their staff doesnt correspond with each other. Im fighting it, you may consider going elsewhere.

Worst customer service I’ve received. Firstly, I went in with symptoms such as vomiting, abdominal cramps, body aches, and shortness of breath that had sent me to the ER twice. My liver enzymes were elevated, and growing with every blood test. Dr. Masoon simply told me to take a laxative for a couple weeks and then we’ll go from there. She later called to say due to my liver enzymes being elevated they’re sending me for more blood work. Fast forward to my diagnosisFor instance they couldn’t get through to my voicemail so they called me and all of my emergency contacts and my doctors office numerous times.When I finally made contact with the nurse, Melissa she was very rude about her not being able to leave a voicemail and I explained to her that I’m at work and even if she left a voicemail I wouldn’t be able to call back until after.Melissa went on to explain that I contracted a virus that’s way out of their control and they’re sending me to CDC. Melissa did NOT explain ANYTHING about what the virus was or how it would effect me. She just said the cdc would contact me in a week. This left me very upset because I’m left to google all of my answers unsure if something is seriously wrong with me or how to protect my family from it. I asked her about the other tests results that tested positive for a possible autoimmune disorder in my liver and she says “Well we don’t have those test results yet but you need to take care of your virus first and idk if there’s anything else we can do for you here”. I just felt completely defeated and like I had NO support at all.

The office staff has been really great. They truly want to help and do what’s best for their patients. Aly in particular has been helpful, kind, informative and empathetic.

Dr. Rachel Wheelock, Dr. Jones, Sal and Alexis provide quality customer care to their patients while maintaining exceptional communication, eb and flow. I truly can not articulate enough how much they care and how hard they work for their patients. I feel privileged to have them as a part of my medical team!!!

I can say that the referral staff- particularity Sal, is hands down the most amazing, effective, and kind person that I have ever worked with from a physicians office. She went above and beyond to help us get referrals to U of M and to the Cleveland Clinic. She followed up with me innumerable times, keeping me informed at every step in a way until we got our appointments. I honestly dont know what we would have done without her. She is literally the best!!!

As a provider I have referred many patients to MGI. The process of referring has been extremely timely and well coordinated in thanks to Sal. Referring patients has been a seamless transition due to referral coordinator Sal. I highly recommend this practice .

Sal is amazing! She always goes out of her way to help me with what I need. I work at another providers office and she is always professional when I call her and so personable! 10/10 recommend!

Thank you to Dr. Albert Ross, Rachael Wheelock and Sal for being such a great team and advocating for my health. Words will never be enough to express my gratitude. Thank you Sal, for your persistence and compassion.

I have had 2 different doctors from this practice prescribed me medications that directly contradict my medical issues. First a proton pump inhibitor (PPI) was prescribed before endoscopy; glad I didn’t take it as the scope was clear and the PPI would have really messed up my perfect stomach. Next doctor prescribed a medication for constipation, which I do not have. This set off my IBS-D horribly. Then post endoscopy, instead of addressing my gut issues, she wanted to give me antidepressants. I said no thank you to all 3 prescriptions. Be your own best advocate!! These doctors are clearly NOT reviewing your chart before they meet with you. This female doctor (Dana Stewart) didn’t even update my family member after my colonoscopy, where ore-cancerous growths were removed, again. The nurses stated she had an extremely full day, due to only working 4 days a week. Lack of time equals lack of care. If your ok with assembly line gastroenterology, this is your practice. If you’re looking for a helpful, attentive and compassionate doctor, keep looking. You won’t find those attributes at MGI. I fired them and will find a better doctor to do my repeat, every 5 years, colonoscopy.

Do not go to this place. Save your time and go somewhere else. It is a waste of time because when you get to your appointment they tell you that the doctors are running behind and they reschedule you. They do not bother to call you on the phone to tell you that they’re going to reschedule you, you just show up and then they tell you. Also, the paperwork they give you has the wrong address on it and for the most part everybody that works in the office is just plain rude. I’ve never dealt with such unprofessional people before.

Dr. Alsawas was completely professional with my husbands case. However he truly needs to rethink his staff. Completely unprofessional, rude and sadly created a massive amount of panic. She needs to treat Dr. Alsawass patients with as much care and compassion as who she is representing.

I have never been so upset with a medical office as I am with MGI. I had a morning appointment and the night before I called and left a VM to cancel it. I received a $25 bill because of it. I called and explained my illness was that I was in close contact with someone who had Covid and I didnt think I should expose the office, doctors or other patients.. I was told Its our policy that you have to cancel within 24 hours and in the recording you didnt say it was because of Covid. So, I should have shown up anyway?? Really??This isnt the first time this office has over charged my husband or myself for co-pays either.. Not just for canceled appointments, but yes, co-pays!One time I was told I over-paid on my co-pay at my last visit so not to pay at this visit. Wonderful, I thought...wishful thinking! Not only did I get a bill for the co-pay, BUT they charged me an extra $10 for not paying my co-pay at that visit!Be careful if you go here that you watch your wallet and you might run into someone very sick or perhaps has Covid as they dont want to be charged to cancel!! Good Luck!

Sal in Referrals is excellent at her job. She always has a pleasant and caring attitude and is more than willing to help with any questions or problems that arise. I go to Sal first because I know she will get the job done timely and efficiently. She is an asset to MGI!

I wish there was a way to give zero stars. The customer service is HORRIBLE. Everything with them is relaxed. They don’t care how much pain and discomfort you are in they take their sweet sweet time attending to you. My doctors office sent over the referral. I was then told it could take two weeks before they even call me to setup the appointment. I am an Executive Secretary, I can guarantee that it does not take 14 days to look at a calendar to create an appointment. Finally get in to see a doctor, have a procedure done and test results have been sitting in the computer for at least 5 days now waiting on the doctor to read them so I finally call and was told it can take up to another 10 days before he has time to review the results. Meanwhile I’m in pain and my stomach is doing flip flops, can’t hold food in and its too darn hot to be this darn miserable yet these people need 14 days for every single task even though there was at least 15 people working in that office....

As someone who works at a neighboring practice I have nothing g but positive things to say about this practice. Sal has been incredibly kind and helpful to our office. She calls us back in a timely manner, sends us correct documentation on time and gives us accurate information. I am very thankful to have Sal as a resource.

I will never go back to this facility or doctors. My entire experience has been about making them money not finding what is wronng or even treating my symptoms.

Nah not even a star whos the doctor

Working with Selame getting patients authorizations and orders for their Home Infusions has been wonderful!! I couldnt ask for a better person to work with! She is very polite and easy to work with. Always completes tasks and follows up timely!!

One of the most unprofessional experiences I’ve had in the medical industry. Would never recommend going here for any type of check up or procedure. The workers are extremely rude and unhelpful.

I read the reviews for this place before my appointment this morning and was so nervous about the service I was going to receive. But I knew when I left my appointment this morning that I was going to be sure to review this place. The ladies at the check in desk were very polite and friendly. I saw Dr. Ahmad and he was absolutely wonderful. He listened to me, he was kind, and he gave me clear instructions on how to resolve my issues. This place deserves 5 stars in my book. Thankyou Dr. Ahmad!

My daughter has been experiencing abdominal pain vomiting, diarrhoea, weight loss! She’s been waiting for test results, and called regularly! I got fed up seeding this kid vomiting everyday ,and called the office.The front staff answered, and told me that” my daughters results were not in yet and that they would have to wait for the doctor to sign off on them“ ... I asked to speak to a nurse, and she sent me to a medical assistant who then told me the doctor signed off on my daughters test results on the 12th of June .... today is the 23rd of June!!!! She told me results were negative, and that the doctor didn’t have any follow-up advice!!!???? FIRST -I am very upset that the front staff LIED to me !!SECOND- If they had test results on the 12th and the doctor signed off why wasn’t ANYONE TOLD !!THIRD- The medical assistant acted like she was very bothered .. even though I called right at 8:30 am! I told her “it’s no wonder MGI only has a two star review! She proceeded to get very rude, and told me she felt sorry for my daughter because I have such a nasty attitude!??? The sad part .....is that none of this will ever be dealt with like SOOOOOOOO many reviews before me .😑

My daughter has been experiencing abdominal pain vomiting, diarrhoea, weight loss! She’s been waiting for test results, and called regularly! I got fed up seeding this kid vomiting everyday ,and called the office.The front staff answered, and told me that” my daughters results were not in yet and that they would have to wait for the doctor to sign off on them“ ... I asked to speak to a nurse, and she sent me to a medical assistant who then told me the doctor signed off on my daughters test results on the 12th of June .... today is the 23rd of June!!!! She told me results were negative, and that the doctor didn’t have any follow-up advice!!!???? FIRST -I am very upset that the front staff LIED to me !!SECOND- If they had test results on the 12th and the doctor signed off why wasn’t ANYONE TOLD !!THIRD- The medical assistant acted like she was very bothered .. even though I called right at 8:30 am! I told her “it’s no wonder MGI only has a two star review! She proceeded to get very rude, and told me she felt sorry for my daughter because I have such a nasty attitude!??? The sad part .....is that none of this will ever be dealt with like SOOOOOOOO many reviews before me .😑😞

If I could give a negative a star I would. Was told worse case senario with treatment would be liver transplant with the treatment they were giving to her. Didn’t make it to that. Didn’t care sent her to wrong hospital when things went bad. Perfectly healthy beautiful woman with hep c screwed it up.

This place is the worse!!! They NEVER answer the phone. They cancel appointments and dont confirm the cancel. Their way of communication is thru the portal. Phone rings off the hook. Worse place ever! Glad I don’t use them. I am here with a family member and he’s fed up. Horrible staff. Would not recommend this place to anyone!

Should have read the reviews before. Giving an extra star (2) because the doctor himself was great. However the billing department is terrible and uncooperative. Got billed the full amount for a preventative procedure. After several calls after getting the huge bill, I finally found out it was because I checked the wrong box on a form and they billed it as a non-preventative procedure. They would not change it, even though they must have known exactly what was going on. And I had even asked them BEFORE the procedure and they acted like I was crazy for asking. None of the other providers had this issue. (hospital, lab, anesthesiologist) Refused to do anything about it even after I contacted the insurance company and they even recommended the office change the procedure code. I would recommend a doc associated with another office because these guys apparently could care less how their staff treats their clients.

If Dr Coleski was the only GI Dr within a 100 mile radius Id make the drive just to avoid seeing him. No wonder he has openings right away for new patients. Do NOT see him. Be patient and wait for someone else. He has 0 bedside manner and when he saw my husband in the hospital he said He is going to die. And itll be easier to just accept it. Even the kidney specialist was in shock that he said that. I will NEVER recommend this Dr to anyone, not even my worst enemy.

I was extremely happy with the level of care and promptness of service I received from Michigan Gastroenterology Institute. The doctors were excellent and I was able to get my scope quickly. The schedulers (Alicia in particular) were able to get me in quickly and kept me informed of all details I needed to know. I would recommend to MGI to anyone in the area!

In and out In reasonable amount of time. ThoroughPleasant. Happy to go there. Bb

Been trying to make appointment ALL DAY... keep getting disconnected while waiting over 5 minutes on hold... no way to leave message to get a callback at their convenience... Going to have my physician refer me to another provider :(

As a nurse that works with this office on a daily basis, I couldnt say enough amazing things. I am most impressed with Sal, the surgical scheduling coordinator, as she is extremely professional and always willing to go above and beyond her job duties. She is an absolute joy to work with!

Overall, had a really wonderful experience with MGI. Had some initial challenges with wait time, but dont let that deter you. I worked with both Lindsay Mohrhardt (DO) and Don Laird (PA-C), who were both great. Im not exaggerating when I say that Don is the most caring medical professional Ive EVER seen. He took his time helping me figure out an unusual possible diagnosis that no other doctor has been able to bring to my attention. I feel like its meaningful to point out that when I met with him I said, I know this probably sounds like it could be stress or anxiety related, but I just know that its more than that. And he believed me! If youre someone who has had health challenges blamed solely on anxiety before, you know how incredible this is.Don and Sal (the referral coordinator) helped connect me with neurologists in Chicago. Sal even followed-up on my behalf more than once to make sure I got the soonest available appointment in an office scheduling months out. The bar is now set incredibly high for any medical offices I work with in the future -- this team is now my gold standard!

Several horrible experiences with MGI in office, on phone and today in the hospital when we waited 7 hours for 60 seconds with their attending. Couldn’t be bothered to even play Doctor, simply read off chart, was clearly agitated with any questions or inquiry regarding a testing/treatment plan. Essentially told us that anything we asked was another Dr.’s problem. Completely worthless consultation except to raise blood pressure and infuriate that we waited so long to be treated arrogantly by someone who clearly felt his time and talents were above a patient who collapsed in excruciating pain, numbness, tingling and dangerously high BP not 24 hours prior. Absolutely appalling.

I would rather deal with my issue on my own than to ever step foot in that office again. Was told that by the pa that he really didnt want to do a procedure because he knew it would be normal but he guessed he would do it anyway. Then the scheduler wasnt concerned when I told her I cant go a day and a half without eating or I would get a migraine. She wasnt concerned either. Just kept trying to pin me down to a time for something the pa didnt want to do in the first place. Keep clear of this office! If referred ask for a different one. Dont waste your time.

I saw Dr. Yusiff 4-5 years ago for an issue. Also saw his PA Scott Z. Both were friendly and answered my questions. My procedures done were textbook examples. I am going back for the same type of issue and I know they will handle me as well as they did before. I truly hate changing doctors and am so glad I dont have to with them.

Selame is great at tracking anticoagulant directives and cardiac clearances for her patients. She also coordinates studies and lab work patients have had done prior to their procedures. She is a great resource to centers where the patients are scheduled. Glad to have her there helping me.Gwen RN at LSC

I work at Sparrow TCI and am I contact with Sal, one of the surgical coordinators, multiple times per week. She is always professional and quick to help. Love working with her!

Called 3 different days at 3 different times to and schedule an appointment, was on hold for more than 5 min every time, finally made it thru last call.

Absolute worst service by doctors and especially office and scheduling staff. If youre not bent over dying, you should go elsewhere. Even if you are, still, go elsewhere.Please do not ignore the reviews like I did. The PA was unprofessional. Told me there was nothing wrong with me, but would do a procedure if I wanted. He clearly had no sense of urgency and wanted the money from the procedure. There are other doctors at this practice, so maybe this one was a dud.As for the office, scheduling, and management staff -- horrible. Absolutely mean, cold, and uncomfortable to deal with. When trying to cancel an appointment (because I was uncomfortable with the doctor), they said theyd have to charge me $75. No questions on why I didnt like the doctor, no offer to making things better, etc. She was condescending and rude. After crying on the phone with her, begging them to just charge my card and remove me from this practice, they called again today to ask if I wanted to reschedule. I politely said no, thank you, only to be answered alright, and a hang up.I reported the clinic to my primary doctor and insurance. My primary doctor has since ceased doing business with this practice as they stated they get complaints about this office multiple times a week.If youre reading these reviews, PLEASE, go elsewhere. Do not make the mistake I did by ignoring what people are saying.

Two Drs have provided excellent care over decades. Two yrs ago referred me to U of M for a complicated procedure. Yesterday, I called with concerns of complication and scheduled me with PA today. PA was a good listener, reviewed previous records and helped me understand possible source of problem.Staff efficiently completed referral process back to U of M and called to explain what the next steps would be.Once again, an excellent experience.

I had an excellent experience in dealing with this practice. Dr Siaka Yusuf was excellent great bedside manner top notch professional. I had a serious diagnostic procedure done very prompt in every way possible. I also needed a referral to a surgeon which was handled very quickly and accurately , special thanks to Sal for all of the information and help provided especially in dealing with my insurance provider , I cannot thank the whole staff enough for all their efforts and the level of professionalism that I have been shown over these stressful days as of late .Truly thankful Matthew M Austin.