If you ever have a question or concern don’t bother going to this facility because you will NEVER get a call back!!! Signature health 1000 times better. Good luck

Ive been a patient of Dr. Patel for years now. I cant recommend a more knowledgeable and compassionate man to care for you and your family. Dr Patel and staff go the extra mile whether its returning phone calls or settling problems at the pharmacy or with dealing with insurance providers. If you are looking for a Dr. who will actually take the time and ask you questions and listen to your concerns and problems Dr Akask Patel is your guy.

The best staff and doctors. Was at Harbor Medical but Insurance changed found Dr. Patel and his staff to be honestly better

Wouldve given five stars bc the nurses have always taken very good care of my daughters when they have seen them but the last time i brought them here my daughter had hurt her toe bad enough that it was bleeding and bruised but i wasnt sure how bad i just needed someone to take a quick look at it and let me know if i should bring her to another clinic for emergency care or what ? but when i got there it was five mins before closing time and the man at front desk said sorry cant help you ! i asked if i could just speak with a nurse real quick just for a second n get an opinion and he went back to the back n came back n said NO - from a mother to a mother ... if i was a nurse n it was five mins until closing but there was a mom n her young child standing at my door just asking for advice i would help her NOT push her out the door !!! but hey everyone is different so i just left ... hence the lack of last star but when the girls did see the nurses they did take good care of them and where very professional so i cant speak badly of their work just dont be five mins till closing or you are out of luck!!

Not as bad as Signature Healthcare, but definitely a runner up for second worst doctors office in the South Shore. My experience was actually pretty decent until I was assigned Akash Patel as my PCP, whos extremely unprofessional and unorganized for a doctor. I had to call in every single day for 3 weeks straight to get my daily mandatory medicine filled, and they sent me on a journey of calling CVS and my healthcare provider every single day as well for 3 weeks, when the whole time it was Patels fault for forgetting to authorize it.....How do you forget to authorize a mandatory medicine for 3 weeks for one of your patients when they call in every single day? To make it even worse, the staff gave me serious attitude almost every time I called. After 3 weeks of desperately trying to get my medicine and almost losing my job because of this, I had to snap at them over the phone just to get someones damn attention! It wasnt until that point that I finally got a call back from Mr. Patel - and instead of apologizing for ignoring me for 3 weeks while I desperately struggled for an answer, he yelled at me for being rude...wow. If youre going to use this place, just be prepared for useless receptionists and stay far away from Patel.

I’ve been going here for 10 years since I was a child. When I was going to college, I needed my vaccine records for school. They weren’t allowed to give them to me because I was like a month away from being 18. My mother couldn’t make it. I get that it could be a state policy or whatever but they handled it not so nicely. Then, I went to an appointment I had at urgent care for covid like symptoms (not severe, got a negative covid test the day before, doctor also said it’s probably just a cold) they gave me another test which I was fine with. I had missed my physical a couple months prior so I asked the urgent care doctor if I would be able to make an appointment upstairs for a physical. He said it shouldn’t be a problem. Get upstairs the screening lady is talking to some lady, takes my temp and lets me in. I talk to the ladies at the front desk. They said there was a cancellation that day so I could come in then. She sets me up, and then asks has anyone asked you the screening questions and I said no, and she said that’s ok they’ll ask later…. Ok. I go home… I come back.. the screening lady is again talking to someone. Asks me the whole nine yards and more this time. I’m honest and say I have symptoms but a negative test, I have a cold, And that I was just here 2 hours prior to make an appointment. She leaves (I’m sure to ask if I could come in) but while she’s leaving more people show up behind me and she lets them right in… no temp or questions. She comes back and says we need to reschedule…. If you had asked these questions the first time I was here I wouldn’t have to waste my time, energy, and gas. Also not to mention. My primary is Dr. beaupre, I don’t think I’ve ever met her, maybe once, in the 10 years!! I’ve been going. I ask her is there anyway we can do it today. “Nope”. Ok. Welp. Thanks for wasting my time.

I have been seeing Doctor Weinstein for many years, and i can’t say anything wrong about him, or any other doctors i have seen, Even the Secretaries are great. Everyone there, I have no issues there, But, I will truly Miss My Primary Care as he is moving to Quincy Compass Medical. He is awsome and I will miss him a lot. you take care of Yourself Dr. Weinstein, You the Best!!!!!!!! From Diane G.

Im a third generation patient of Compass and there are many issues here that have persisted for years. As many others have stated, there are a few receptionists who are just miserable to work with. Not to mention, my mother has had many experiences where they will move or cancel an appointment without telling her, or they call her to reschedule but fail to tell her that theyre scheduling her to a different doctor than her typical provider. One time she showed up to a rescheduled appointment and found out they put her in with some other doctor that she had never met before. If youre considering going to Compass, honestly, Id recommend going elsewhere first.

I recently switched one of my children aging out of pediatrics to my pcp. I did my due diligence and made sure she was accepting new patients and accepted our insurance. My child called to make an appointment for an ongoing medical issue and was told he had to have his physical first....sometime next year. Until then, he was basically told oh well, too bad. I called back and got the same power tripping receptionist who was did not want to connect me with a supervisor or give me the name(s) of a supervisor. She finally connected me to a supervisor, wouldn’t give me the supervisors full name (even though the vm stated the supervisors full name, so go figure that one out) and shockingly, I have not received a call back, 5 HOURS LATER. The doctors here may be great, but if this is how the receptionists are going to treat patients, they’re going to lose customers. If this isn’t resolved immediately, I will be pulling my entire family from the practice, and I will also be very vocal about the poor customer service on any venue I can find.Edited to add - I still haven’t received a call back from the message I left on Friday afternoon at approximately 2 PM...it is now 2:11 PM Monday.

Thee worst customer service I’ve ever experienced. Honestly, these receptionist are thee most miserable people. Zero respect, simply useless, and treat customers second class. Appointments are a joke and good luck pulling in during or near rush hour. I used to like my doctor until he joined compass. Their policies and treatment are a joke and restricted him from treating me like a human. They refer out to the worst places that their partnered with. Happy I finally left the place.

I’ve been reluctantly going to Compass Medical in East Bridgewater for 15 years. For convenience only!Always leave with more questions than answers as I have yet to be the patient of a doctor that knows what they’re doing.Took me 3 urgent care visits and countless family practice office visits to YEARS later find out a had a kidney stone!My last visit was indeed my last visit. Had Jenny Wong and she scared the hell out of me with my EKG report.Went there for something totally different that appointment and got completely brushed off.Left there UNTREATED for a serious problem that I found out I had!ZERO STARS for ZERO KNOWLEDGE!

They lie and make you think your dying then the dr says you shouldn’t have been told that. They say a preventative appt would not cost anything and you get charged like crazy. They won’t fill your meds unless you go see them. It’s a pandemic the last place I want to go is a drs office when I’m not sick to take the chance of getting Covid.

Not happy with my dr

Jennifer Richardson N.P. Is by far the best provider I have ever had. She takes the time to truly get to know you and your needs. Shes the best! Highly recommend her to everyone

It is not possible to love the doctors office, but this is a great place. Ive never had to wait longer than 10 minutes to see the doctor. Both the doctor and the NP that I have seen at this location were top notch, truly caring and compassionate. Ive also been to the urgent care center and my experience there was excellent! While the building does feel a little bit sterile and lacking in comforting decor, it is clean and well maintained! I would highly recommend this facility and its physicians to anyone looking for a new doctor!

Basically everything about the place sucks. There should be a way to give it zero or negative stars.The office staff is terrible, they make you wait forever after giving you an appointment time, every damned time. Honestly, how difficult can it be to figure out the mean time to see someone and adjust the appointments accordingly? Or text if the doctor is running behind?The billing department is useless, they insist on repeated automated calls and not texts for appointment reminders... I could go on.The place is a gigantic dump run by a group of morons.Edit: I see that Compass has promised to get in touch. I really don’t care to hear why you suck, I just want you to fix it! Scroll down from my review and there are many reviews saying the same things.

Staff is kind and respectful but everytime I come to compass they missdiagnose me EVERY TIME. I always need to go 2 times to get ANYTHING taken care of. This is why Im looking for a new primary care . Both locations. Middleboro and this one.

I love this practice. I especially love NP Jenny Wong, she is so thorough and twice as kind as thorough. The Gals at the desk are great. Urgent care is so convenient and amazing. Nothing but good to say.

I really wish option not to give a stars. Had a appointment at 10:45 and I showed up at 10:20 and checked in and sat watching people go in and out and people just showing up and going in so I sat for. 45 mins and went up and asked how much longer and I was told doctors running late it will be about a hour longer . I left work to come to my appointment and now I have to wait 1 hour and 45 mins to see a doctor horrible horrible the receptionist doesnt care. Serious not cool. I will be switching my doctor . If you are looking at reviews for doctor stay away compass look somewhere else beware time means nothing to them. Well your time when you get in room this is on the back of door but again no one tells you they just make you sit there. Also what if I showed up late for my appointment?

I honestly cannot say enough real positive things about Dr. Bentahar at Compass Medical in East Bridgewater. She has gone well above and beyond for me, as Im sure she does for all of her patients. She is so very thorough, she is so caring, attentive, honest. She calls to check in on you, well after her shift is done and the office has been closed for hours. And when she calls, shes calling because she cares. Not because its a task. And you can very clearly feel that. She doesnt stop until she figures out any issues, and until you feel completely comfortable. She makes you feel like its a family member taking care of you. I want to say thank you Dr. Bentahar, I always know I am in good hands with you and appreciate how amazing you are at your job. You are a wonderful doctor and an asset to all healthcare. And I will add that everyone at the office has been wonderful. I have been going there for almost 3 years and from reception, to the nurses and nps, radiology, everyone has been wonderful. Thank you!

Always double book appointments. Getting refills on my blood pressure medication near impossible. They have grown too big for their own britches. My time as no value to them had to wait 2 and a 1/2 hours for my appointment sitting in the waiting room. If I were to leave they would charge me a no show fee, How on Gods green Earth is that Justified. Going to Look for a 1 or 2 doctor set up. Not going to continue with these people who hand you off Every time you come into the office. Not good no way to treat people.. My Pets are treated better.

I love Compass medical! Ive been going here for years! Through the years Ive been to the Brockton (when it was still open), Easton, East Bridgewater and Braintree buildings. I really love that they have Urgent care it is amazing!! It makes life so much easier when you have an issue that you really shouldnt have to wait days to see your Doctor for or if you cant afford to take time off of work to get in to see your doctor during their working hours. All your medical info is right there for them to view and for your primary to see after your visit to urgent care. The specialty services are awesome too. Ive seen both a diabetic specialist and a dietitian here in East Bridgewater and both women Mrs. williams and Mrs. White are great at what they do. To be fair Ive run into some issues over the years with the staff including one doctor, but nothing that doesnt happen in ever medical facility everywhere or any business everywhere for that matter. Unfortunately it happens. Over all between the number of years Ive been with compass medical which is 20+ and counting those few bad run ins dont come close to all the AMAZING care ive received at Compass Medical and I dont want to go anywhere else.

Waiting more than a week when you know that the results are available to your doctor — but not to you — is excruciating and unacceptable! Im being told 30 days for Mammogram results! It should take maximum of 10-12 days anything more that that is unacceptable. I sent a message through the Healow portal App to Dr. Imane Bentahar, MD and that was what I was told. Almost feels like punishment because I didnt get one for years! Now I know why.UPDATE: 01/31/20 Received call from Radiology department, very nice woman Katy, explained reason for slight delay and that they have 30 days, but is not there goal and are under going changes in the department and getting new equipment in. She was very kind explaining the delay and was not going to take 30 days. Thank you for responding and explaining and being so kind. I dont like to write negative reviews and never do, if I can help it. I now understand the issue, and hope things can be communicated better to patients in the future through the healow portal app.

The care given to me was not good.The phone doesnt accept blocked numbers. I didnt have this problem until a few weeks ago. Dr was never there when I needed her

Recently moved to the area, was trying to establish a new primary care physician. I ended up at compass medical at there Bridgewater location with Dr. Patel. I left this office very disappointed. I feel almost none of the questions I had asked where answered. All he was interested in was giving me a physical and that was it, turns out I didnt need one, so pretty much that was that. I would not recommend this MD just feels like your primary should care just a smidge. The rest of this place is nice, clean, well mapped out with signage to get to your desired location. Hopefully I can get on board with another doctor soon because finding medical assistance when you need it is difficult to find unless you go to the ER in MA.

Ive been going to Compass Medical for four years now and I wont go anywhere else as I love my doctors. I didnt like my first doctor and the front desk was very helpful finding me another one. I have 3 doctors here and 100% satisfied

I had an appointment at 3:30 with Dr. hassan after 30 minutes went by I asked the front desk lady if there was an issue. And that I’ve been waiting 30 minutes she runs and comes back and says it’s going to be another 10 minutes then she tells me I have the option to go downstairs to urgent care so I go down and wait another 30 minutes I just left I couldn’t stay any longer I’m just waiting to see if they send me a cool payment in the mail. Because there will be hell if they do , I arrived five minutes before my appointment I expect the same respectWho would want a doctor that’s Over an hour late to an appointment ?Don’t go here

The staff is sometimes very rude. My p/c that I had was great, but he is no longer there.The one I have now is more concerned with going from room to room, not spending much time with patients.This place was SO much better, when it was operated by Partners, which run the Brigham and other hospitals. Now that they are run by Stuart Health LLC, there bottomline is Profit...

I have had to go here 3 times this month and each time they have been so kind and caring. They run all blood test and xrays there. They are much better than going to my primary Drs office. I recommend all to go here first than the ER.

Had a very bad experience with Dr Patel wouldn’t hear me. Just said he had 20 years experience with my issue. Left in tears called back facility from car crying and telling what happened. I had just the opposite positve with Jennifer R.she made me feel like I had a voice. She listened and completely resolved my medical issue. Have found others all femal doctors and nurse practitioner’s very nice caring and thorough . Must switch whole family to one of these female doctors.

Nurse McNervey condescending. Told me I look at the wrong web sites and accused me of faking my ailments-I was bit by a tick a week earlier and treated for Lyme by Dr. Bennett who was excellent and told me to come back if feeling aches etc. She told me Lyme disease isn’t as bad as people think. This was twice with this nurse. Other time she told me not to come in there demanding medication when I came in saying how I felt and would like relief.

Unhelpful, this place is a big waste of time. The PA there had no clue how to handle a problem or how to treat it as simple as a sinus infection. I will never go back and i will tell everyone i know not to go there

I am very pleased with my experience with the doctors and experience I have had. There is one experience I constantly have is with one receptionist! She is an older woman that sits near the door where patients go in for their apps! The last receptionist! Not only on the phone as well as one on one she is cold and harsh very unpleasant person. From this day forth I refuse to deal with her! I believe she shouldnt be working in such a snsitive environment! The other ladies are fantastic! I thank you for your attention to this matter.

They make you wait well over 1 hr in the waiting room and then about 40 mins in the room, every single time. Doctor keeps adding medicine, the doctors must make a percentage off the pharmaceutical company.There is so many bad experience, there is not enough space to write them all down. The staff is rude the doctor never listens,it is the worst place ever, I hope that who ever goes there find a better place. going to a vet would be better off,they do not care about their patient ever just about money and giving out meds . Awful Awful Awful Awful RUN AND FIND A NEW PLACEI am glad, I could change primary care doctorsI did not want to give them a star , but they will not post unless you pick one

The phlebotomist was extremely rude and uncaring. Never even smiled or nodded at me to acknowledge I had just sat down to wait. Eventually, opened the window and almost tossed a form on a clipboard to fill out. (Other patients rolled their eyes. Is this her typical behavior??)Never told me the pens were on the window sill ( is it too much effort to hand a pen with the clip board?). When she called my name she ran right by me into the hall. Stood there tapping her foot as I gathered my belongings. No small talk on the way drawing area. I finally got fed up and said “don’t you smile??”. I was absolutely appalled when she replied “ that is not a part of the job.”” Appalled doesn’t quite describe what I was feeling at this point, i asked for another phlebotomist. She then stormed out. Not sure why she still has a job??? The manager called me but not sure what happened. No further communication.

No one should have to be treated the way the staff here treats people. The two doctors Ive seen here were nice, but the nurses, receptionists, and even management are horrible. Even going so far as to use the words suck it up to me. These are horrible uncaring people who are rude to your face and I can only imagine what they do when you arent there.

Very efficient efficient and timely. Implementing apps that allow you to see test results from your phone!

Went to gastroenterology. Very nice staff! Efficient. Didnt wait long. Would recommend.

I have been a patient for over 20 years and they are the best

Very good doctors and Physical Therapy department.

I went to urgent care and was seen and given meds for muscle relaxer and prednisone fpr inflammation without a follow up ,i went for a physical 4days later and i had dr patel and told him about my back injury and he gave me meds for the pain but i wasnt told what it was until i went to the pharmacy to get them ,he pushed me right out the door.then i called for another appointment to see him about my pain is worse and that my ears are now ringing and he told me tp take more pills that he ordered me ,i told him i cant even get up out of bed and if he could give me something else and he said by and walked out of the room.my physical therapist thinks i have a herniated disc and should get an mri and i didnt even get a chance to ask the doctor .he has no compassion .i would not recommend this place because of him

I dont usually write reviews , however, I do want to acknowledge Ashley Simoni as being and outstanding asset to Compass Medical.My husband and I have been going to Compass for years and have had the great opportunity to have Ashley as our provider.She takes the time to talk and ask how you are doing. I have never felt rushed and I have always felt that she goes above and beyond to give us the best possible healthcare! Compass Medical is at its best having Ashley on their Team!Sincerely,Sandee Caselden

People were peasant but gave incorrect information and the MRI equipment produced images that were so poor and grainy the surgeon said she couldnt read what she needed to see. Said my insurance wouldnt cover a repeat for another 2 yrs(?). She made an educated guess from a follow-up X-ray.

I like that the waiting time is reasonable if for some reason the apointment run slower the girls take the timeto let you know. As the far as leaving an apointment feeling confadant in reguards to any issues that need follow up on , is where i fail to feel comfortable . I have had some issues within the past two years that i was told that was idiopathic and acute. There has been changes with in the two years in regards to spots in the lungs after the issues that were called idopathic inflammation. I have a family history of cancer .I fell that this needs to be closley watched.

Worst urgent care Ive ever been to! And thats a bold statement because its never fun.. my father had very recently undergone open heart surgery, so it goes without saying that he was in alot of pain. We came here to simply have blood drawn and tested. We were told to have a seat in the waiting room, waited over an hour, then when we asked to see what was taking so long.. she replied oh, you were supposed to go to the lab... no one told you? No. Youre the receptionist. Smh

Please dont use the urgent care unless you live near by. They wont see you, even if you are are very Ill or injured if your address is not within 25 miles.Staff was also incredibly rude, uncaring, no eye contact.Youre in the wrong field if you cant even pretend to care about people.

Worst urgent care doctor I have ever dealt with rude, uncaring, and so unprofessional wouldnt even look at me when she talked to me not sure of her name never got introduced. Heard it from the nurse think its Mary or Marie place She is a joke

HORRIBLE,HORRIBLE,HORRIBLE. My mum has Dr.Hasan. He is chronically late. My mum is 89 years old and her last visit she had to wait 3 hours to see him. The time before that was 1 1/2 hours. There is NO excuse for this. We are now in the process of looking for another doctor. His chronic lateness only shows the lack of compassion and care he has for his patients and staff.

They all are extremely nice and explain everything very well. You dont feel rushed at all.

Excellent doctors and nurses!

Very disappointed with Compass Medical. The person at the front desk is absolutely AWFUL! Rude, uncaring - not what I expect from a medical facility. Not the way to keep new patients Compass Medical.

The people in the East Bridgewater office are wonderful!

A few of the receptionists can be abrupt and robotic..

Awful!

My good!