Everyone has always provided great service. Even through this tough time. I dont spend a lot of time on hold. Always answers whatever concerns that I have. Love that they inspected my car as well!

This credit union is amazing. I just joined last year & love everything about it. Customer service is always friendly & they are always willing to assist me with all that I need. I especially love Stacey & Taylor. Taylor knows that I work 8 am to 5 pm and sometimes am unable to get to the bank in time. She goes above & beyond to get me my paperwork through email or however else I need it all while following federal guidelines & never misses a beat. I’ll definitely be a member for life!

My wife and I experience with vision financial Is the best ever. They treat You with the respect that you deserve. They go over and beyond to make it easier and a great experience for you. We never had a bank to do this for us. They even show so much respect and concern that they actually call you to check in on you to make sure youre okay wow what a bank.We are so blown away at the service and the courtesy that we receive at vision.This Durham branch should be the best branch in the entire world.How many bank managers that you made no that actually calls you to check in on you when youre in the hospital getting a kidney transplant sending cards and flowers to your room wow.We my wife and I Are going to change over the other finances that we have in pnc bank once they clear from the settlement Going to change it over to vision financial absolutely have to do that I want vision financial to handle all of our financial needs and issues so I encourage anybody and I do so often at my church break on my bank and my bank manager and specially the tellers as well they are so lovable.My vote and my wife votes that Stephanie the Loan manager officer I would think and the Name of the teller would be Chris the most adorable people in our lives right now they have really really helped us so I encourage anybody to just try them you cant go wrong.But really they are all great every last 1 of them but the 2 angels in our lives that have helped us so dearly is Stephanie and Chris we have known them now for about 9 years or more.So we do put all out trust in vision financial of Durham North Carolina with much respect.

I have banked with Vision for 14 years. My husband has for almost 4 years now. I couldnt ask for a better bank or staff. Such friendly people. They definitely know how to make you feel like family and get the job done without any stress.

Poor online tools and security. Bad options for credit cards and international spending. While they certainly seem to try hard, there is literally no benefit to using them as opposed to a different bank or credit union.Edit: to expand on the VFFCU response on having one of the best cards out there:1. I do not care about the 7.5%. No one I know pays interest. It could be .1% or 200%. This changes nothing for anyone I know.2. The card I have through VF only reports to Equifax. That is useless for any sort of credit building as lenders use only the middle score. VF convinced me this was the card for me back when I was a college student trying to build credit (I stated that was why I wanted it). Egregious.3. The VF card only allows you to manually pay the balance M-F 8-5. You cannot overpay. When trying to get a mortgage, THIS MATTERS as they want a 0 balance. VF cards cannot provide this reliably.4. If you use the VF card outside your typical city, it gets blocked, and you cannot fix this except M-F 8-5. Have you ever been 300 miles from home and had your card blocked on a Friday at 6PM and been unable to unlock it until Monday? Best vacation ever.5. Certain cities are just blocked from use. I used my card in Knightdale once and that locked my entire VF account. I work next to Knightdale. The VF representative told me that she could remove the block on Knightdale businesses, but I would be assuming full responsibility on any fraud for my card moving forward. Hard pass.6. No benefits (cash back, travel points etc.) on ANY of the cards.7. Your international card is just a pre-paid card with no benefits and egregious fees to do anything (call customer service costs money, checking your balance on the phone costs money). These fees are incurred both nationally and internationally.

I absolutely love this bank . I joined this bank through my employer and even miles a way they still seem to go the extra mile to make sure that all my needs are taken care of . Taylor Thomas is one of the amazing staff members that I’ve grown to love . She goes way beyond her work duties to assist me all the way in Myrtle Beach ! Great customer service goes a long way and that definitely describes this local branch !

It never fails. Be prepared to have your debit card leave you stranded because it declines even though you have money to cover the transaction. Went shopping Sunday with my child and card declined. Went to the ATM, CARD DECLINED! Finally ran out of gas and guess what? My husbands card didn’t work either! Now I owe my brother gas money for bringing me gas! Called first thing Monday morning and was first told my card was frozen because it detected fraud. I was shopping at a local mall at a store I’ve used my card at several times. I asked to talk to the fraud department. I was placed on hold and then told it wasn’t frozen because of fraud, but everyone had card issues this weekend. No customer service to talk to on weekends and no alert about cards not working. This has happened NUMEROUS times over the last 10 YEARS!!! Best to take your money out every payday or get stuck in a very bad situation and can’t get to your money! Get a better procedure in place for your customers Vision Financial! No excuse for not sending out a message, text, or phone call to customers warning them about the problem!

Absolutely love Vision and everyone there! Stephany is incredibly helpful with everything! I would highly recommend VFFCU to everyone!

Loan officer Ms. Taylor Thomas was incredibly helpful and quick to answer any questions we had. I would highly recommend working with her at VFFCU!

Taylor Thomas, Loan Officer is very good at her job. She is not only knowledgeable but also helpful. She always answers my questions in a timely fashion and her customer service is remarkable. Im glad I chose VFCU!

Beth C is Always an Amazing and with Great Spirits!!! Everyone there is always so nice and jeepery smiles full of joy the only reason they get a 4 and not a 5 is because they need to spread their love and hire some more people I had to wait a little while but it was worth the wait keep up the good job I changed my stars to 5 luv you guys Be Blessed Keep Smiling

The Vision Financial Federal Credit Unit Team is a very warm extension of family. They remember your face, your name, and your financial makeup. I am afraid to mention names here in an effort not to leave anyone out, however; if I saw either of them any place in the world I would feel right at home.

I love my vffcu cu. They have great loans rates. I like the idea of having a Christmas club and vacation club which helps my family save thru out the year. They have some very friendly staff I love being able to walk in and feel at home.

I truly appreciate The Vision Financial Federal Credit Union Roxboro NC Branch especially Stephany , I love how she helped me with the situation that I was in. Stephany provided GREAT CUSTOMER SERVICE to me. When I reached out to VFFCU and sent an email Stephany responded promptly and helped me even before the bank opened. I live in a totally different state, and she was able to assist and communicate with me consistently, in what I needed to do. Stephany provided great Hospitality through emails, fax, and phone calls. She provided an outline of the steps that she will take to resolve the situation, and what I needed to do on my end.I recommend Stephany for a Promotion, and Awarded for The Best Customer Service Award! Thank You Stephany, I Truly Appreciate You!!!

This is the worst company I have ever dealt with. My car was totaled on April 20th my insurance sent a check in May covering most of the balance. I had gap insurance on my car so instead of them sending the information to the place when they needed it I had to keep calling for them to be on top of their job. They just received the portion of payment the end of June which did not cover the remaining balance because I was quote on quote still being charged while where waiting on their check. I had to call week after week to ask for a break down of what’s do and why. It just got mailed yesterday.

Customer service is so bad, I couldn’t stop a fraudulent attempt because the bank is closed. They also are closed on weekends and don’t notify you if you are traveling that they would stop the card.

Great service and none to low fees on most of their account types + a drive-thru. Their mobile app isnt very nice though, and they probably wont add support for Google or Apple Pay any time soon.

Never in my life have I ever experience bad service from a bank, especially if they taking care of your money. This bank lacks a lot of communication and they dont care about customer satisfaction. I tried to do business with them a year ago and service was horrible just to get in touch with a representative was harder than touching your elbow with your tongue. I recently gave them another opportunity to get my business I told them about my past experience with them last year and they yet failed me again. They just dont want to help you. I wouldnt recommend this bank to anyone especially if you deposit a lot of money youll probably end up loosing it with them.

This is the worst bank ever i have encountered. There is a fee for everything. They take out extra money almost everytime you get paid. They charge you if dont have a certain amount. Just the worst ever. If i could i wont even give this bank half a star. They also are non-salant and do not care if they lost customers or not once i close my account with this people i will never think about doing business with them again.

I feel a little bit of distain when theyre treated when theyre dealing with non members or members from other credit unions but overall the transaction was quick and friendly.

Very pleasant staff.

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