I have been so encouraged by the staff of SuperCare Health. Each person I have spoke with have gone above and beyond to make me feel better about this new medical need in my current health. Every call was more encouraging then the previous. Today speaking with a specialist on how to hook up my cpap machine and what to expect was nothing more than over the top excellence. And I so appreciate that. I was not looking Forward to the experience and in fact was avoiding it. But now I will happily give it an honest effort starting tonight and I am almost even a little excited thanks to the special care of all the helpers with SuperCare Health. Jeffrey K-R

I’ve had a few issues with this supplier such as my items taking a very long time to get to me and I end up having to purchase the items myself just to last me a week or two. Every time my order has included items that aren’t what i’ve requested. I really wish my items would come in on time and that they’d be the correct products :(

I recently was prescribed an APAP machine it arrived in a timely manner I had a phone conversation with a check to help me understand better how to use my machine I was bless that my husband already had a machine and help me there but adjusting and making things fit for the headgear they were very helpful on. I would recommend them to all of my friends and family. Sometimes it takes a little bit of time to get through but they take care of a lot of people so patience is virtue and they do get back to you. All in all a good company.

I had a great experience! The agent was very helpful and answered all my questions!

Very friendly staff. My items were delivered pretty quickly. I will be recommending you to my family and friends.

SuperCare took full responsibility coordinating a mix up w doctors, req, and insurance when needed. My Capp arrived and the person who helped me set it up was very knowledgeable, patient and caring as she took me through the process......ur the best!

The process with Super Care Health was flawless especially for me with minimal computer skills. The people were friendly and courteous.

I was contacted by a sleep expert on laptop and phone, virtually. All my questions were answered with patience. By the end of our call I felt confident that I would be able to use their equipment successfully. Shout out to Supercare!

Everyone was very helpful and explained things well.

Kim was very patient, knowledgeable and helpful. Her demeanor was caring and thorough.

I was impress with the Video call with Beth regarding how to operate the CPAP machine. She explained it very well and seem to really know the product very well. Great customer service!

Great service! The person helping me with my c-pap machine was articulate and professional. Every question I had regarding the product, he was able to answer!

Over the period of time that that it took to order the Bi Pap Machine, I spoke to some vary knowledgeable people at Super Care Health, from Jasmine who assisted in helping getting my machine ordered. To Margo who was instrumental in getting all of the components together for a complete system. To Chris who set up a phone video call , that ended being phone call , because my phone was slow on the video part , but Chris was able to go over the whole machine in great detail so that i would understand how everything worked , Great job Everyone . side note there had been a shipping issue that was taken care of by Margo.

I must say,it was a pleasant experience. Everybody was polite and efficient. Good job!

First phone call got put on hold too long, but otherwise, very good service. Friendly staff were very helpful and detailed. Video conference about my CAP answered all my questions, and I feel confident about using my machine for the first time.

We talked with Ashley today from the Las Vegas office. Ashley answered all our questions and she was very pleasant. You will not be disappointed with the care and Professionalism that SuperCare Health provides.

Beth of ( Las Vegas ) branch is super good instructor she’s so clear in giving instructions to my wife and me assisting my wife how to use the machine.

Equipment was received in a timely manner. My video consultation with the respiratory therapist was super easy. I was initially intimidated looking at all of the equipment, but he walked me through it all in a way that made it very easy and stress free.

All my contacts with this company have been excellent. Great notifications about when I would receive my machine and when my training was scheduled. My trainer was exceptionally friendly and professional and made my experience with this new journey more comfortable. I would recommend this company to others.

My experience with SuperCare has been lifesaving to say the least. Im now on a Bi-Pap machine because my doctor noticed that the Cpap was not strong enough to correct my breathing. SuperCare was quick with sending out a replacement machine and set up a video call with a Respiratory Therapist for proper set up and support. Im grateful for SuperCare!

Well informed and professional. She guided my wife and myself to navigate the ins and outs of the breathing machine. Made the entire process seem easy!!!

The technician who helped me get set up for my new AirSense10 machine was very thorough and helpful. I highly recommend.

The help I received in setting up my cpap machine was great!

After ten years of use, my C-pap machine broke. A new one was supplied by SuperCare, along with very informative, helpful, and courteous service via a phone conversation with their customer service specialist. I was very pleasantly surprised by their expedited response to my needs!

It was excellent customer servicethank you

The respiratory therapist was clear in explaining how to use the CPAP. She gave me several opportunities to ask questions & she also answered my questions. I just got the CPAP and havent used it overnight yet. She also gave me the referral number to call when I have question.

Other companies didnt return calls but Supercare jumped right on my sleep apnea equipment need. I have my equipment and have been treated with professionalism and care.

The gentleman who called was very nice, patient with us. Explained everything easily. We had him on speakerphone so he had to listen to my birds and my dogs. Very pleasant and nice.

Very kind very informative and very helpful. The gentleman explained everything over the phone to the point when I got home I knew exactly how to set up my machine. Thank you

Tanya from Supercare called me today and answered questions for both me and my helper who was also on the line.She was most courteous and helpful. We learner a lot from her and really appreciate her patience and very clear instrustions. Thank you so much Tanya

I had a great phone appointment with Chris at Super Care. He was helping me get acclimated with my new CPAP machine. He was very helpful.

It was nice to have someone local to talk to who understands the climate and surroundings.Rep was very well informed regarding my machine.

Great customer service.

Lack of communication. Lack of customer service. Lack of caring. If you have an option to go elsewhere, I would. They send you the medical device and then forget about you, only remembering you are a patient when they need to bill your insurance.

Chris called me to help me set up my Cpap. I chose not to do virtual so we did everything over the phone.He took his time to explain how to use the machine. All questions that I had he took time to explain them to me.Very nice friendly and by all means he was professional. We did laugh a little due to my humor I really enjoyed taking with Chris.I doubt if I will have any problems working the cpap if I do thats because it started tripping on its own.Thats how well Chris has explained everything to me. When I first received the machine and saw the headgear I wasnt too sure about it. After talking with Chrus Im very confident in using my machine.Thank you Chris for being exceptional!

When i unpacked my CPAP machine and all the accessories I was a bit overwhelmed, I connected with Chris via video, the Respiratory Therapist, who walked me through every piece and step to set up my machine and fit my mask.The information given regarding cleaning and ordering supplies, was presented very simple.He listened and answered my questions, and was so patient while I fumbled through.What great customer service you are providing SuperCare HealthI am so excited to use my new equipment tonite.Thanks Chris!!

On time very nice 👌

The technician that contacted me today was amazing!!! Professional, courteous and detailed in explaining my new cpap machine. Thank you again!!!

Love the product. Has helped me sleep better than ever. Customer service is very attentive.

The Lady I spoke with was very knowledgeable and patient with me . She described the theory of operation and walked me through the operation of the device and helped me set the mask. She explained how to monitor my usage and what to expect, When to order supplies and where to get cleaning supplies. I know I will be well taken care of my needs and she will be there to answer my questions.

I got a new CPAP machine and the tech service was very satisfied. Thanks.

The Rt was very patient and helpful explaining how to set up and use the cpap device for my wife. We are both new to seeing how this device works.Want to say so far hopefully we will not need help while my wife uses the device but thankful someone is just a phonecall away if we need help.

I am a new customer and so far they are great! Friendly staff, caring and very helpful.

The online (web) based videos were good and helpful, also prepared me for the eventual phone video chat with therapist who was very informative, instructively helpful and patient--answered all questions.

Respiratory Therapist Chris did a great job explaining the machine. I hope all of my encounters with SuperCare are comparable.

Great info and very friendlyThank youRay

Super Care health , is a very responsible dependable, the level of the service is top notch I recommend their services to anyone who requires good attention and good customer services.

Great video chat instructions for my Cpap machine. Cameron was thorough and courteous.

This was a video appointment. The Respiratory Therapist went into details about my new CPAP machine. He was very helpful, courteous, and very mindful about my questions and concerns.

This moronic outfit supplies my oxygen equipment and with that my monthly supply of cannulas & ear cushions. I have to call them EVERY month after they arrive because they NEVER ship the right thing or the correct quantity. It’s frustrating to sit on hold from 10 to 15 minutes listening to awful hold music only to get a representative on the line that you can’t understand... Do yourself a favor and go somewhere else — this would be a good place to start a company.

Great service from SuperCare Health provider via phone call. Very knowledgeable and great support on using new sleep apnea machine!

Great service, friendly staff I like how they took the time to explain in detail every step.Thank you

The young woman who gave me instructions over the phone knew her stuff. Ive had these machines before, but it was just deliver it and let me figure it out. This machine allows for feedback, and the company is accessible by phone. The machine has a modem that transmits data back to the company so you check how it, and you, are doing.

My technician Eric was friendly and informative. Very easy to understand and reassuring.

Kim was wonderful and patient at explaining how to use my CPAP device!

My phone conversation with a respertory therapist from SuperCareHealth explaining the use of my CPAP machine was an excellent experience. My coach was slow and methodical making sure I understood all the features of the CPAP machine.

Gerald, who walked me through the sleep device set-up, was super-detailed and very helpful - great service! :)

SuperCare Health is my second vender. I like it very much.They are very prompt.

Their literature was hard to read because it had been copied too many times. Otherwise, everything else was perfect.

Repwas very professional and helpful. Pleasant to work with.

Never answer.

This place dont care about the patient they say you will be getting your order in 4days they dont even place the order also took my information and never send nothing I call back 1 week later to check status spoke to josie same thingplace the order call back. 1 week later spoke to ramon doesnt even now what hes doing

Called this morning when my wife’s oxygen machine quit working and the poor guy working on-call this weekend made sure he fit me in even though it was a 2 hour drive to my house. He was the nicest guy and very polite. Thanks Louie for driving all the way from Riverside.

The company is very helpful, and the staff members are very knowledgeable too.

Phone instruction of my new sleep app machine was excellent.

Tanya was very helpful and friendly made the set up process easy didnt need to watch tutorial, she talked us thru everything, made it so simple. We already recommending superstar to everyone we know on CPAP.Steve and Laurie

Vanessa was very patient, thoughtful, knowledgeable, well spoken, kind, helpful, and I was left with an overall great experience.

Dr. Le is Awesome, He really took time to look after my sleep apnea issues and made sure to get it going in a timely manner from the sleep study to the best nights rest in for ever .. I didnt know I had any issues sleeping but Dr. LeGot me back to work as a DOT driver.

Tanya was sincere, helpful, friendly, warm, kind and answered all my questions.

Ordering a replacement CPAP machine was fraught with REPEATED difficulties. Their staff needs significant retraining or replacement to ensure they provide complete and correct information as to what information they require. It took more than 6 weeks to get my new machine due to repeated inaccuracies! Unacceptable!Once I finally made contact with a knowledgeable person, all went well.

After dealing with this business for weeks on the phone I can truly say they are at best INEPT. They didn’t follow up with my Doctor to clarify an order. I had to coordinate everything. They are rude and difficult. They seem to have a customer as enemy culture. They didn’t call me back because they said the number they called was not in service. They had an incorrect number. I told four different people my correct number and they STILL kept calling the wrong number. I need oxygen. They are idiots and the people who answer their phones obviously HATE their jobs and the customers have to suffer. I CALLED CALIFORNIA MANGAGED CARE & let them know. I also called the insurance company.

Easy to set up.... I did have a hard time bringing up the video, but we did it without it.

I was very impressed with the professionalism of the respiratory therapist, and the knowledge. I was provided service that was outstanding.

I worked with Beth on how to install my CPAP...She was GREAT...She explained how to use my unit step by step ..She made it easy to understand, how to fit it to your face, cleaning, how to get supplies and get help if you need it...I do give them high marks ..

Very complete help. The best service ever!

The follow up call was very informative and enlightening. I would highly recommend it for new equipment set up.

The lady I spoke with was very knowledgeable and my visit was nice and quick.

I have been using a CPAP machine since 2012. My physician ordered a new one for me and suggested that I change providers to SuperCare Health because of their superior customer service. I can attest to that. Each represetative that I worked with was knowledgeable, frendly, and quickly handled the issue for me. Cudos. They have a wealth of information on the website and a number of videos that I watched to acquaint myself with my new machine. I am impressed with all the new technology and the system that SuperCare Health has put in place. I only wished that Id worked with them when I got my first machine back in 2012.

My dad was a bit nervous with hooking up his CPAP machine and having to have a video conference. The video conference made it nice so he could be in the comfort of his own home and practice with the machine he was going to use in the place it was going to be. He is intelligent, but not the most tech-savvy, so we called the number and they walked him through the steps to downloaded the app on my iPad and then make the video call. The young lady helping us treated my dad with dignity and respect. She made sure we had a chance to ask any question we could think of, that we felt proficient in the use of the CPAP machine, and that we didn’t feel rushed.I have not dealt with SuperCare Health in the past, but I’m glad they are the ones dealing with my dad’s care.

The nurse was good and patience with me. not as quick in taking instruction, thanks.

Tanya was very experienced with the device answered all questions even reset the humidity to my liking 😉

They were on time for calling for setting up my machine and very helpful.

If I could give them a zero I would. They really need to drop the words super and care from their name. They are neither super nor do they care! Completely incompetent

Lousiest medical supply company on the west coast. Can’t take orders correctly, even when it is the same thing year in and out. Can’t get supplies to you on time. These people hire unqualified personnel to man their phone banks. Managers are nonexistent and they NEVER call you back. The State of California should strip them of their contracts.

I am FORCED to continue to do business with this company because my Mom initiated contact. She is now 95. She has emphysema and COPD and on constant oxygen. Delivery of oxygen is great! However, she has a nebulizer treatment 3 times a day. SuperCareHealth CAN NOT GET IT TOGETHER as to request a new authorization before the expiration date (3 MONTH INTERVALS)! They wait for me to call and place an order (which means I need the medicine ASAP) only to be informed that I must wait for the prescription to be renewed....an additional 3-7 day process because they fax and wait-no followup if there is no response! There is no system in place for renewing prescriptions in a timely manner!?Meanwhile, the patient goes without her medication! I AM SO DONE WITH THEM!

Very professional and helpful staff. Product is well beyond expectations.

My experience was amazing 😉 . I couldn’t have had a better person help me with my CPAP machine. She showed me everything and taught me how to use the machine in every way possible. Also she made sure I had the information correct to reorder my supplies as needed. Thankyou for her patients with me for I’m not the brightest cookie around lol 😂 !She was very patient very patient...ThankyouLisa

Im not sure how they got a license. When they bought the company my sons medical supplies once came from, service went down dramatically. Doctors say they hear a lot of complaints and I implore everyone to realize this isnt a toy company; this is a company that provides medical equipment. They dont get orders right. They change the rules as they see fit, and whats convenient to them messing up at the time and just all around dont seem to know what they are doing. My son has medical needs, this is a matter of life, and they dont seem to care when they send the wrong equipment and then say we need a new prescription even though the original prescription was for the right equipment. I personally think its fraud of some sort. If you can avoid this company, please do at all cost.

A big Thank You to my respiratory therapist, Tanya, from SuperCare Health. I really appreciated her time and care going over setting up and care of my CPAP machine.

Good service on the introduction

Very patient and clear with their instructions. Thank you.

EXCELLENT SERVICE CLEAR AND PROCESSES.

They made it easy to understand and I felt secure in knowing they are a phone call away, if I need them. Thanks, SuperCare!

It’s a wrong address. They didn’t update their address. Their management & administration is unbelievable worse.

This company needs to be shut down they never get the supplies right even though they have the list and then they put the blame on the warehouse. No one in any of the departments has any knowledge about what they are providing and what they are billing. Just recently my mother recieved a bill when she has 2 insurances they could easily bill both. Then they are sending her a bill for a machine we no longer use or have. I cant with these people. They are not super at all if it wasnt for the RT with the initial Y. OMG we would never have correct supplies. This girl goes over and beyond what she is supposed to do in ordered for my mother to get everything she needs to survive. But this company is the worst. IF YOU CAN AVOID THIS COMPANY LIKE A PLAGUE DONT DONT JOIN THIS FAKE RUDE UNPROFESSIONAL SPECTACLE OF A BUSINESS. FOR THOSE OF YOU THAT DONT HAVE A CHOICE BE PREPARED TO HAVE YOUR SUPPLIES MEDS AND EVERYTHING ELSE MESSED UP MONTHLY. DO NOT BE FOOLED BY THE REPS THEY SEND TO YOUR HOME IN THEIR STUPID CARE VEHICLES AND DONT BOTHER LETTING THEM KNOW EVERYTHING YOU NEED FOR YOUR LOVE ONES FOR THAT FIRST TIME THEY COME TO YOUR HOME. BECAUSE YOU WILL HAVE TO CORRECT THEM AND TELL THEM EVERY MONTH THAT THEY PROVIDE THEIR POOR SERVICE FOR YOU. THEY WILL NEVER GET IT RIGHT NOR WILL THEY CARE. THIS COMPANY IS A CLEAR REFLECTION OF THE PERSON(S) WHO OWNS IT AND SO ARE THE PEOPLE WHO WORK THERE MINUS RT Y

They were supposed to drop off a wheelchair for me it never showed up then we called they did not answer they called us but they could not answer we called them and they finally said that the wheelchair will be dropped off at midnight which is not OK I cannot walk and get into my own home which I think is absolutely ridiculous shame on super care they should know better especially for a person who has been in the hospital for two weeks shame on super care!!!!!

Great service!

Very professional service!

They have everything

East explanation of a seemingly complicated unit for an old man.