I stayed here for about thirteen days in December of 2020. My family and I told each other I felt safe to come back home sooner and I was kept here longer than I wanted too, and apparently the psychiatrist wanted to keep me even longer than that and it took a week of hell just to get me back home, and my mom was about to go to court just to get me out if I were to stay against my will. In all honesty, I came out worse than I went in. -1/10 never going again. Did I mention that I heard from everyone of the patients that the psychiatrist will make excuses to keep you there longer? 😐

I had a rather long stay. 7-weeks I believe. The Nurses Smiled bright smiles every single day. Lots of coloring Word Searches. Lots of Good Nights Rest. Made some Friends. I would give Stone Crest 5 stars. Thank you for giving me the treatment I needed. Wonderful people work here. Thank You.

Was released relatively recently...they actually KEPT some of my stuff (few books). I was told to put some stuff from my room in a certain place for some reason and it was never put in storage so they just stole some books.They also literally forgot to provide medication as I left the facility. I called my social worker (who answers her phone 1/10 times) and she said that shouldnt have even been possible.People there dont seem to know what theyre doing. Was also provided barely any info on follow up...2nd shot...appointment, transferring therapists Etc Etc the list goes on.

Worest place ever! No staffing. Disorganized, Staff is rude. Makes excuses on why they dont have current information in charts. Do not send anyone here. They do not have the ability to treat a dog. Let alone a person who needs help mentally. My girlfriend has been there 2 weeks now. Still no plan of treatment. No plan fir help after release. They need shut down. They help no one.

This is a HORRIBLE PLACE. The staff dont care about the patients. I was fortunate to meet only 3 good ones. They do like the clientele to be very doped up. It was worse than PRISON.

I must admit, at first I was scared of what I had got my son into. Feeling helpless about a loved ones patient care is already scary, knowing they are vulnerable is scarier...My son was admitted on a Friday morning, most of the staff was very pleasant, I was relieved and trusting of them because of that. But I was still in the dark about my sons plan of care. Mental health is a loopy problem in America and there are so many resources to fight against that. Anyways, I called Tuesday thats when my fear of his care was threatened. I talked to a nurse who must of been having a bad day, she was rude and sounded agitated. My immediate thought was, oh my god what if she is abusing my son. I think everyone can agree most movies about mental help facilities are horrific. That sent me into mama bear mode. I tracked down another way to talk to his psychiatrist Dr. Haddad and I found a review that was answered by StoneCrests Coordinating supervisor Paul Anderson Via Email. Needless to say I sent out an SOS signal to them and they answered. ,I am so grateful, both of them spoke to me quit sometime. Both truly, were concerned about my sons well-being. I am forever grateful to both of them. I am now confident moving forward I will be directed to any further treatment he needs. I cannot think you enough, Concerning staff please read this review I myself have worked in healthcare and if you dont like your hard job leave.. Attitude is everything, being in any human resource position. is hard work, but you took an Oath to be an advocate and to have empathy....Live by it and honor it. One nurses bad day put me in grave fear for my wounded little bird, that I trusted you to protect. Please remember how needed you are, never feel unimportant because you are care takers to the most delicate part of society. The Vulnerable and sometime voiceless.

My family member got sent here against her will and against our family’s will!! This is the worst facility EVER!!! The staff are very rude and treat the clients there awful. They medicate ppl without telling them why and what’s it’s for!!It sickens me to think that when someone needs help and they are put in this place for help they come home worse with Anxiety and depression!I called and asked to speak to the dr and was told that he it only there at 8 am to call then and no one ever answers the phones there! Then if your a patient there you get NONE of your questions answered!!Who can I call to have her removed????I WILL NEVER RECOMMEND THIS PLACE TO ANYONE! EVER!!!!

I felt as if I were in jail!!! Nurses were polite and help but there’s hardly any therapy that is need for some patients.

They stole my husbands credit cards and cash out of his wallet would highly recommend going somewhere else for treatment

I self admitted and got sent here and was incredibly scared my first 48 hours. But as I progressed I realized the importance of a facility like this one. I got a chance to face down my demons and move forward to a more positive outlook and life in general. The staff is what makes this place great. You’ve got caring people by your side 24/7 and a chance to truly progress to a DIFFERENT life style, not the life style you walk in there with. The nurses, the social workers and the doctors care about you in a way that allows you to want to care about yourself. This method of medicine may not be for all but it was good to me despite my flaws. I am forever grateful to each and every day/night time nurse who made me feel safe in my own skin again. Sometimes you can’t help yourself so places like this are built and I’ll always remember my time here as a positive experience and I can’t thank the people enough.

My sister was sent to this facility forcefully and kept there without her or our familys will. She did not have any medical situation and was doing absolutely alright rather she she had to go through the torture of getting caught in this jail-like place. Her family (back in India) had to stay awake day and night, reaching out to so many people (including Indian Embassy, World Renowned Psychiatrist, Lawyers, Newspapers) just to get her out of this place. None of the staff cared to revert back to any of the email/ telephonic communications. We also kept telling them that we cannot pay any bill and we provided an AMA (Against Medical Advice) for her release but it all fell into deaf ears. There were many other people like her who were admitted without any reason & their will, they were also trying hard to get out of this place. This center is only there for forcefully bringing & keeping people in the facility and then generating bills. Each day in the facility is a torture, you are simply trapped in this place and your release is solely dependent on their wish (possibly on insurance coverage). Stonecrest owes us compensation for all the mental harassment they did to her and the financial harassment by their self created bills. People need to be aware of this and stay away from getting into this place.

I was neglected beaten till my teeth broke out received medical attention given large bruises punched in the face and shoved down multiple times by staff. Also choked my unconscious with a choke hold. This hospital gave me horrible PTSD and nothing was ever done about it no matter how I reported it. Staff abused me horribly and its an experience that replays in my head constantly.

If you love your family you will never consider this place any other place but this one

This is the worst place! If I could give 0 stars I would. They only care about the money, even the workers agreed. They have you draw and listen to music all day everyday instead of letting you talk to a licensed therapist. The social worker only actually pulls you to talk once a week, besides that they don’t communicate. The psychiatrist don’t listen either and will misdiagnose you.

Worst place my daughter has ever been in. The staff including housekeeping are extremely rude. Staff screaming in my daughters face. They are making my daughter feel worse about herself instead of helping her. Do not let your child be admitted in this horrendous hospital

Was making my situation worse and keeping me longer than I should have been.

Thank you Kevin, tyesha, Alex doctor roberts and everyone else that helped me get my recovery taken care of. You all are the best.

If i could get a negative star i would. social worker wont communicate with family or people admitted. they extend stays with no reason. lie when filing insurance just so people who arent covered will be. extremely rude. all in all this place needs to be shut down. my husband had questions about insurance since they had the complete wrong county they tell him not to worry about it. when he didnt understand something they would not explain. would not explain to me when i asked. in order to even hear from wendy his social worker i had to be on the phone with him having him say something for a while before she finally called. she tried not to because she wanted to leave for the day instead of doing her job. and she was rude then and seemed upset that i was rude because i had been trying to get ahold of her nor did she even fully answer questions. his doctor so far no complaints most nurses are rude , and short. some are very nice tho but most wont work with you just say they dont know because i guess its okay for you to work at a facility and not know anything. you cannot get through to billing, all that would happen is it would hang up. this place needs to think about the people in their care not what money the insurance is coughing up

My daughter was in their care for 8 days in January. I appreciated the way the staff cared for her like she was their own. This place is not meant to make teens feel comfortable or at home. Its meant to encourage them to get well and stay well so that they wont have to be institutionalized. The staff made sure that my daughter had the necessary resources to transition back to school and that a aftercare plan was in place before she was discharged. My daughter has been doing better in recent months and is looking forward to the future.

My adult son stayed for over 2 months earlier this year..The entire staff was caring and professional and they really took care of him..and we he tested positive for COVID and had to be isolated, they went out of their way to keep him busy and occupied and comfortable...The nurses were always patient taking my daily calls and providing me the updates and also help me as a parent to get through his illness..He had an amazing social worker, I am not sure if I can spell out the full name so I will refer to her as ..K.T...She is a truly an amazing person who cared so much and had so.much patience..My son has been hospitalized more than once in different hospitals due to his illness..His stay at StoneCrest was by far the most helpful..

Staff is terribly rude. I was just a delivery driver trying to figure out where to sit the order and the security guard response was very agitated. Shouldn’t work in this type of environment if you let your anger rub off onto others that has nothing to do with nothing

The staff seemed to care about my wellbeing. I did not have a bad experience here, but when it came to my discharge I felt it was premature. I was here 35 days and went back in another hospital a month later.

My only concerns are Lack of communication, the discharge process i have called the doctor and left messages with the floor nurses, with the director of nursing and with the social worker. I never heard from anyone.The discharge process is not private but was done in the presence of other patients. The nurse is the only person involved in the process. I believed that the doctor would be part of this, but she was not. The nurse was rude and rushed through the discharge. The nurse did not explain the diagnosis, the recommendations, nor what was found in my childs blood lab, but gave me paperwork on a vitamin deficiency. I inquired about this and was told she was unsure what the papers meant. I ask for a copy of the lab and discovered there were more low areas found in my childs lab. No one ever called me about this no transparency at all.The doctor wrote prescriptions that could not be filled due to not including all her identifiable information and medication dosage. This caused insurance rejection and medication not being filled. When the pharmacy and I both called the doctor to clear up the errors messages were left, but no return call.When I arrived for the discharge the security guard was sound asleep at the desk. I stood in front of him for about 3 minutes before i awaken him.I spoke to the social worker only when he called me to schedule a family session and during the family session before discharge, but when i called him during my child stay there i could not reach him and I left messages no return call. The social worker wrote some scribble scrabble note on discharge paper and no one could read it and he was not present at discharge to explain.

I am the legal guidance for a family member.That means that before any decisions are made regarding medicine or care the hospital is suppose to get my consent. She was put on medication without my consent. There were multiple times when I tried to talk with staff and they were beyond rude,and slamed the phone in my face. They were always irritated by me calling to check on her. The staff was very unprofessional and unconcerned. They also had my love one over dosed. i had to depend on the staff for information concrrning her. The staff was immature and always had a bad attitude. I would not recommend this place to anyone, it was the worst experience ever.

This place wasnt that bad actually, I was in the childrens ward and it was actually decent, I met some great kids there that changed my life. They taught me some great coping mechanisms, they kept us fed on a healthy diet and even did yoga and physical activities with us. There were a few times were some of the nurses were a little neglectful and disrespectful to some of the kids and there were times that kids got out of control and we had to be locked down in our rooms. but besides that I would say that it was and interesting month and I would say that visit helped me a lot.

The staff was extremely helpful & actually listened to my needs. My only complaint is the food portion and quality

This place is a joke. I came out worse than I went in. The staff doesnt view patients as people and the doctors dont listen. One doctor lied about my medications to my mother and refused to tell me what I was taking. When a fight breaks out, the staff makes no effort to diffuse the situation and instead fights and argues back like children. They get into drama like children too. The drinks were literally moldy and there were ants everywhere. The group therapy activities were usually just card games or karaoke, which, while fun, wasnt helpful. The majority of the day is spent in the common area watching TV. It was impossible to sleep at night because the doors had to stay open and the staff would practically shout at each other. The staff is also really obsessed with control, right down to the amount of your own toothpaste youre allowed to use. Im not going to lie, there were about four staff members I actually respected, but the rest were horrible. All in all, this place was hell and some of the things that I saw and experienced in Stonecrest will haunt me forever. If I could give 0 stars, I would.

This place over will give will over medicate your family member, take the person to the hospital and not notifying me of that they were take to emergency given charcoal to flush. You will not know until you visit. I tried to get my family member transfer to another faculty and staff told me that it would cost me $900 to transfer, I call the insurance company they agreed. The doctor would not sign the discharge papers.😠😠😠😠

My family member received excellent care here. The nurses, staff, and social workers communicated very well with us. Each time I visit I can see that they genuinely care for the patients. My family member can try a saints patience, but doesnt seem to trouble the staff! In fact, they seem to have formed a trusting relationship. Unfortunately this isnt the first stay in a mental facility for our family member, however I believe it has been the best. Dont let the location concern you, it is a nice facility with plenty of security behind a gate.

My mother was commited here after telling them she was off her meds and needed help. She was a danger to herself and others. After taking her off her meds and shots they released her because she was causing too many problems and they were too lazy to get her help and do their job. She was homeless again and is now in jail for harming someone. This was expected. She was severely mentally ill. It is very sad that the jail can easily put her back on her meds and get her better within a week and Stone Crest couldn’t do it in 2 months. I’m happy she is better now but I won’t be able to see her for a very long time. I wish 0 stars was an option. Also while in the hospital a girl threw her against the bed causing her to split her head open and go to the medical hospital.

There are some really good people who work here so I give them credit but overall, a terrible unorganized place. The staff does not communicate with each other about patients needs being met. The stay was extremely stressful due to some of the patients being extremely loud and having melt downs through out the day and in the middle of the night, and some of the staff are rude and careless with the patients. I was not made aware that I was allowed to have access to items like a journal until a social worker told me on my last day. Would have been nice to be made aware of that since Im there for TREATMENT and since no one was helping me actually work through my problems it would have been nice to have something to do. I wonder what else I was missing out on because no one cared to let me know. I did not see the patient rooms get cleaned (other than garbage pick up) one time while I was there. The shower curtain had a build up of mildew and looked like it had not been cleaned in weeks. I did not see the room or bathroom floors get mopped or the toilet wiped down even one time during my stay. There were ants crawling around everywhere in the day room and a complaint about it to the staff was ignored. My mother called repeatedly and left messages to request that the doctor call her to discuss treatment and see how I was and he never called back. Once I finally was discharged, I drove an hour home before realizing that some of my belongings were missing and had to drive an hour back to pick them up. I sat at the gate for 10 minutes with 5 cars sitting behind me before someone finally let us in. Realized later that I was STILL missing an item, but it wasnt of much importance and I should have checked so Im not bothering to go back. Im wondering why all my belongings were not in one place, that seems bizarre to me. Im now trying to acquire a doctors note so that I can get back to work, I just called the facility and was transferred 6 times before being hung up on. Called back again and asked for a supervisor and was sent to voicemail again. I left a message, hopefully they will get back to me but at this point Im not expecting much. If you want actual treatment for your mental health, do not go here, and do not send anyone you care for here.

My 31 yr old daughter spent a week here earlier this month, first time experiencing some psychosis episode that needed attention and she transitioned here from Common Ground in Pontiac. From the staff at the front desk to the people working the floor where she was (1s women) ... very respectful, caring, patient, people! I was so relieved when I was first able to visit my daughter that she was where she was, and that other than missingher home, kids, etc...she was comfortable and felt safe there. What a wonderful place for people suffering from these episodes...they helped Jessica get back on her feet and pointed in a good direction. Thank you!

These people are awful the nurses sat on their phones and did nothing the whole time, my friend went to a “Group therapy” session which was actually karaoke, He wasn’t given a toothbrush or deodorant for the first 30 hours RIDICULOUS the doctor is awful, these people have no humanity and don’t speak to the patients like people they are treated like objects. If you love your family and care about them don’t send them here.. And if anyone who works here and would like to make a comment about this I’d love to have a conversation with this place.

Stonecrest treated my adult son with dignity and professionalism. I’m happy to know a resource like this exists for those with challenges in mental health.

I went to Stonecrest twice. Great facility. Kind of like an urban haunted house. Reminded me of Candyman. Its bleak and dismal but its interesting if you like dark stuff. The staff and psychiatrists act like aliens, like you have no human connection to them whatsoever, which enhances the weirdness of the experience.

Staff very! unprofessional and unorganized.. and some times patients gets out and lost and hurts themselves and do not receive what they require! Like meds and food! facility very filthy would not want my sick family mimber there! If i could give no stars i would!

The people who work there are nice. All of them

Heard a security guard telling another security guard Im tired my n word staff NEVER answers phones. Very unprofessional staff.

Worst of the worst!!! Take in from an insider, you do not want to send your loved one here.

This is my sons 3rd visit when ai asked Social Worker Hillary whats gonna be different than the other two times she said she didnt know. Communication sucks I have to keep calling them then they lied and said they called me. No voicemail left and no missed case drom themThey increased my sons medicine,ation without noftying mw

The social workers are awesome and really helped me out. I would recommend as inpatient hospital.

It took a month for my child to get well there. Only 3 days one is allowed to visit and very little communication. When my son was having side effects from one of the meds they ignored him, told him to be quiet and closed his door without helping him. It was 3 weeks before anyone told us that street clothes were allowed. The whole thing was a nightmare.

I recently was admitted into Stone Crest due to PTSD and Depression, I HIGHLY RECOMMEND YOU DO NOT USE this facility!! It is the worst place to be if you are attempting to get any mental or substance abuse help. During my stay they took absolutely NO precautions for the COVID pandemic!! Their so called “Increased Precautions” on their website is completely FALSE statements. They refused to allow patients to wear masks and if they had one when admitted it was taken away, we were told we needed a doctors permission to wear one, they provided no hand sanitizer or hand sanitizer soap. Social Distancing was a complete Joke there was at least 15 patients plus staff and there was no “Strategy” or even an attempt to follow Social Distancing. Not once did I ever see any of the staff coming in or out get their temperature taken or follow any type of “Screening Protocol” After my third day a patient who was sitting in the only room that was provided for us was running a 102 temp and needed to be quarantined! Only then did someone come in to put up 8x10 posters in the hallway encouraging Social Distancing so there is no “CDC Informational Posters” displayed. There was ONE Phone that ALL the patients used, when asked if they could wipe down the phone after each use they ignored us so our only solution was to wipe it down with a wet paper towel. Daily Activities consisted of eating their cold,disgusting food, watching tv in the Activity Room with everyone or sit in your room with nothing but your bed and a shelf which you shared with someone. Not once were we given any sort of fresh air our view thru the partially opened blinds was a rundown parking lot and a Liquor Store. The Group Therapy that is suppose to be part of the program was either coloring, painting our nails, listening to YouTube/Pandora or just watch tv, which was IF we had group not constructive at all. In 5 days I probably seen my assigned Doctor a total of 15-20 minutes total and everyone seemed to be zombie like, over medicated that was for sure. Overall the staff was decent but some just seemed they hated their job and didn’t want to be bothered. If you didn’t have anxiety before coming in there you definitely will have it when you leave. This is just some of what I experienced in the 5 day stay I could go on and on but I hope this is enough to convince you to go somewhere else.

This was a overall chill place..

Nothing good to say. Everyone is treated like an inmate from patients to visitors. Look elsewhere!

My girlfriend is a current patient, and Id like to thank all the staff nurses, and security for the support of her needs. Everyone there is respectful, and outgoing. I appreciate all they are doing to help her !

If you genuiley love yourself even a little bit or others never put yourself or anyone else in this facility

My life was threatened by staff. Do not send your family here! The staff likes to play mind games!

I have been admitted to 2 psychiatric hospitals in the past year and id say stonecrest is the one that helped me more. They make being in a hospital not boring. Though staff could be a little nicer, some such as Ms. K in the child unit are the sweetest people youll meet and genuinely want you to get better. The only times ive seen the childrens units staff being rude is when the patients would get way too out of hand. I would recommend this facility to anyone willing to show respect to get respect.

All those classes helped me get better every day the staff did.their job to thank ypu for treating me thanks for your friendship. Monte jbeckwith

I have used this facilities services for a loved one. I see many negative reviews and just wanted to enlighten anyone about how the nursing staff is with adolescents! My loved on hated saying goodbye to them and they were amazing from the moment we got there. Thanks to them...my loved one was able to go back home and was medicated properly and Dr V...she is AMAZING WITH THESE KIDS! AMAZING! We always look to Stonecrest for any help! Thank you to the adolescent team and their loving care!

- Is Stonecrests mission statement is to improve the quality of life for patients or to hand pick patients who have priority insurance?*Process is unethicalAll patients should be treated equally and fair, why should I drop what I am doing and hurry to accept a private insurance because itll make the companys pockets fatter?*The population we service all need our help to become a better version of themselves and treating care as a commodity rather than a right is wrong.-Policy changes everyday, contradicting the others, makes no sense, unorganized-Upper management is passive aggressive, micro-mangers, and bothersome-Lack of positive reinforcement-Management treats employees like they are incompetent children-Scheduling is HORRIBLE*It is changed numerous of times without discussion*There is no logical reason for shifts to end past 8:30 p.m.*when suggesting new methods for scheduling, management acts as if simple statements are not comprehensible*Only one person should do the scheduling- I love the idea of employing the STEP program but this is a hospital and it is suppose to be clean and sterile...it is FAR from it*Ants everywhere*Bathrooms disgusting*Trash cans not emptied*They do not know how to mop and sweep correctly despite having someone shadow them-Nurses attitudes are terrible-Discharges*Should be planned and confirmed the day before, its no way we should be waiting on doctors to get in at noon and random discharges happening at 4 p.m. when we have deflected majority of referrals- All staff are under appreciated and underpaid-The cafeteria is questionable- I would never admit a loved one to this facilitySigned An Admissions Slave

DO NOT SEND YOUR LOVED ONES HERE. Being a very high functioning individual with some underlying issues, I was looking for some personalized help. That did not happen, i was treated like a psychopath. The group therapy was a joke, my first day in there I had no idea what was going on and group was christmas charades. I had to track down a patient advocate to get answers and I had to file a termination request to finally be spoken to. I wanted paperwork as to what type of treatment i was receiving but the staff refused until i threatened taking it to court, which even then was just throwing pills at me. Even though a few of the staff were very understanding of my situation, no one else cared what i was going through. I went in for alcohol and depression and the doctor accused me of methamphetamine abuse (which Ive never done any amphetamines in my life). The doctors do not care about helping individuals, they are more worried about charging the insurance company. I would rate this facility 0 of 100 if i could. DO NOT SEND YOUR LOVED ONES HERE.

My brother was sent there from St. John hospital on 12 and Hoover and the counselor Natalie was extremely helpful and very nice, she gets 5 Stars!!But they did not dispense the proper anxiety medication, instead of his regular medication they gave him shots of haldol multiple times a day every time he had an anxiety attack and when I talked to him on the phone his speech was slurred and he sounded all drugged out and when they discharged him, they dropped him off in the middle of Detroit. Besides that, the place was nice so I give the center a 2 stars.

If I could give no stars I would! My Mom has been there for over 24 hours and I can not get any info! I was told a social worker would call me in a couple hours. After 4 hours I called. Took me 5 transfers to get to someone, them told call back in 30 minutes. Called at 30 minutes. Transfers or hung up on with a transfer 15 times until someone finally told me what unit she is on. And of course no one is answering there. I assume my Mom is alive. Since she was admitted because she said she wanted to kill herself. You can understand my frustration!

Ive read several negative comments about staff, but I have to say that they have been nothing but wonderful, pleasant, and caring. Although Im not able to see my loved one, the staff has treated me with dignity and respect. All of my phone calls have been answered and directed appropriately. I have nothing put positive things to say so far. Lets remember how hard these folks work. The staff is there to deal with people at their worst. Lets give them some credit.

4 years of fighting for my childs proper mental healthcare ...STONE CREST ...38 COMMITMENTS...and God blessed me with STONECREAST...and Matthew clinical social worker...his abilities in working with his staff and my daughter are flawless...she leaves to return to her AFC home with the best chance of living..funcationing..being alive..you Matthew and Stonecreast are fabulas...comming from a firm believer that are failed mental healthcare and social workers who dont care...treat and street..you Matthew care..Our lines of communication open and I as a mother heard...STONECREST thank you for the ability to hire excellence......thank you from the bottom of my ❤

Worst center ever. The patients are only allowed 10 minutes on the phone, they only get 3 days for visitors, add only 2 hours on each one of those days, doesnt matter if its a holiday or not. My room mate constantly tells me how much of a nightmare it is in there and that the doctors never listen to his concerns. I would avoid bringing your loved ones here.

I have heard stories from people that told me they got abused here. This is not a joke. Do not send anyone you know here.

I sent my adolescent daughter there and i met the psychiatrist before I ever left. They have a good patient:staff ratio. I was happy with the services provided. When my daughter was discharged she started having a reaction to the medication. I called several times, talked to staff, left messages, and never received a callback from the doctor.

This place is a joke!!! Every time when I call there to speak to my Mother, she is always busy. I even left a message with one of the nurses and she said she would let her know. Yeah, that was a lie! Not to mention, supposedly its ok for other clients to injure others? I will try my best to get my Mother out of this nightmare ASAP!!!

For emergency mental crisis care, Stonecrest is fine. It is not a good facility for long-term treatment and there is no good support when a patient leaves. However, in an emergency, Stonecrest is probably the best in the area. This leads to a much greater issue with our entire mental health system, but this review is not the place for that discussion.

How do you tell a family member you “think” it was a seizure that caused a family member to pass away in your care? If it’s your profession you should KNOW. How is this facility in business still?

DO NOT send your loved ones here. Extremely unprofessional. If you have good insurance plan on staying awhile until they suck it dry. Daughter didnt see the doctor for 30 hours once she got there. They forgot to give her prescription medication to her that was prescribed by our family doctor which she needs, when we confronted them about it they were clueless. She is also on Thyroid medication which they also forgot to give her. Then she got in trouble because her family was calling to much when we were told that we could call anytime after 9am. All in all this place and the workers here are a joke. They put normal people in with crazy people. The workers are here for a paycheck and to suck your insurance dry. Staff was obnoxious, unprofessional and not very well trained. Stay away from this place.

I was here in March for 2 weeks on the adolescent unit, and Im sad at all of the bad reviews Im seeing, as it was somthing I actually got help from.The admission processes is a little slow, and they dont take you out of the gurney but I dealt with it.When I got into the unit all of the staff were helpful and I introduced myself to everyone. It was a nice little group of people to talk and chill with.Groups are very good, they have art, music, pet, and activity therapy. The music therapist (Miss Caroline), was very helpful and understanding, and understood us.The staff were VERY HELPFUL! I loved all of the techs, nurses, Dr. V. , and they helped me see that I wasnt the only one.Most cons were with the food, and with the other patients, but I had an amazing experience here.

DO NOT SEND YOUR LOVED ONES HERE OR LET YOUR LOVED ONES BE SENT HERE! I was hospitalized here in October of 2018, for eight days. In the state of Michigan, you are supposed to see a doctor within 24 hours of you being admitted into a psych facility. I was there over 4 days before I EVER saw a doctor. It wasnt until my husband threatened to come down to the facility with an attorney that I actually got seen and (improperly) medicated. The staff does not care about anything other than their paycheck. If you even so much as have a little disagreement with the CNAs, they will sedate you and keep you there longer. The doctors there are just as bad and will tell you that you are getting out this day, only to then later tell you that youre not leaving -- just to get a negative reaction out of you and this was told to me by a nurse and CNA. This place is awful.

They deny people who are unable to protect themselves their basic rights and violate them with impunity.They behave as though they dont recognize covert, overt, malignant and sadistic narcissistic personality disorders in those who feign concern about their patients and support their patients predators.Their sense of humor seems to be supporting wicked people causing the suffering of others.I BEG YOU, DONT SEND YOUR LOVED ONES HERE.“The only thing necessary for the triumph of evil is for good men to do nothing.” -Edmund Burke

Absolutely the most awful experience for loved one. Shots given of all kinds heavy doses Never choose this what they call hospital.,. Doctors are awful.

Scary place! Would NEVER let someone I love walk inside the door. Mental health workers were totally unprofessional. All they did - or tried to do - was control people. Too much talking on cell phones and gossiping. Easy jobs...Dirty environment and crappy food. Food comes in Styrofoam trays and is bad. Therapy?? Yeah, right! Treatment plan?? Whats that?? Saw the psychiatrist maybe a total of 15 minutes the entire time I was there. The medical doctor did see me, but barely. They do seem to be about CONTROLLING people. Right down to how much toothpaste they give you!! Absolutely ridiculous place! People who want and need better care do NOT receive it here. The area is ghetto, and the hospital is not much better.

This is the worst mental hospital Ive ever been to, I will not send my dog here for help. I hope they shut it down. Bad food, ghetto staff and nurses, and the doctors will not listen to you and they dont care.

Nurses were good. MHAS were supposed to have groups, but very seldom happened. To much idol time. The level of mental disorders were all mixed, so depressed patients are placed with severely ill. Lots of chaos. Food was unacceptable. No emphasis on family interaction or involvement in care plan. As a patient it was almost unbearable. Doctors do not keep you apprised of med or care plan changes. One star is too much credit. Just a step above prison. Most patients are over medicated. No conflict resolution. Not helpful in restoring your mental health. If you have a choice, Do not go here.

I dont even want to give this place 1 star. Do not go here. I was here a few years back and it was the most horrible place ever. Those giving a high rating must have never been anywhere else. Bad food, scary place, no real therapy. I was lucky to have my husband fighting for my transfer. Unreal and very traumatic.

Amazing staff, nightmare of doctors. Fed me Xanax for 9 days then discharged me with 0 Benzos and a fake Easter seals appointment. Proceed with caution, did the same thing to my father a week later. CAUTION.

Stay far far away....dont put your family members through there the State of Michigan needs to investigate and shut them down they do not help!!!! The staff are rude and horrible your family members wont get any help

Im not sure where these people were but this was an AMAZING facility as someone who has dealt with anxiety depression and attempted suicide for years this was the first place to actually help me and the reviews on here had me terrified for nothing!!! Staff was amazing the doctor listened to me food was decent and they gave me a great history of the place!!!

I still have nightmares of this place once in a while 😂 got attacked by some chick in there. Besides, everything sucks; the food, the heat (a/c didnt work or something), and we couldnt even see out of the windows. I remember trying to see out of mine before I went to sleep and all I could see were the Liquor store lights right below. The parking lot also had lots of trash and looked deserted. Please dont put yourself or any other family member in here.

My wife came here as a transfer from another hospital about six months ago. They kept her completely sedated, she could barely speak and wasnt eating. They were giving her haladol a very powerful drug .It made her shake uncontrollablly; even after she got out they kept her on that drug until they can slowly week her off of it and get on something else. I had power of attorney over her and I couldnt get any information from the staff whatsoever. I would call, get placed on hold and told someone would call me back. The doctor never spoke to me or called me. The doctors reviews are worse than the rating for stonecrest. Notes were sloppy and were unreadable, dont get me started on the so called nurses. I swear they were just as confused as I was. I wish Google would let me give this place a zero star rating because they dont even deserve a one star rating .

So far my experience here at StoneCrest has been positive. I really like the food, and group therapy. When I first came to Stonecrest I had a hard time adjusting, but eventually it got better. They were able to place me somewhere afterwards that I am excited for. The staff was really nice as well.

Run, don not walk to stay away from this facility! we came to admit my son and left with him the same day. all of staff was rude (security was the worst) and was not helpful in any way. they are not honest when you call and the facility and area are sketchy at best. i asked to see the doctor several times and see the area where my son would stay and was denied. if you have a chance to go anywhere but here, please do so!

Going there really changed my life. The food is pretty bad but the staff is amazing. Best place Ive been too.

Dirty, Ghetto, Dysfunctional, Negligent, and Abusive. Insist on or even just inquire about your rights as a patent and you are blacklisted for the rest of your stay. I contacted patients right while there as a patient and the things I told them were being mumble and snapped back at me in the hall by the staff I complained about. I call that reckless endangerment of a vulnerable adult. The doctor had a god complex to use one of the nurses own words, unwilling to listen let alone consider anything a patient says. The sad truth is the bad food and unsanitary conditions are the least of this place problems. I wish there was a zero star option or better yet a direct number to a good law firm because what this place gets away with has to be illegal and sooner or later youll be wanting a lawyer.

I will pray every night tht this place get closed down in jesus name amen

DO NOT COME HERE, DO NOT SEND YOUR FAMILY HERE. I am trying to get a loved one out even right now for various reasons. They have only medicated her, she hasnt received therapy and no one cares about sitting down to help her understand how she has been feeling mentally. All they are doing is giving medication that doesnt help her. She is also being treated unfairly by staff, specifically some woman with short blonde hair who got upset because a few members of her family are concerned about what we are hearing. This woman who I am assuming is a nurse went to her patient and said dont have your little friends calling up here checking me. Everyone who has called is WELL into adulthood, working class, tax paying citizens and we have done nothing but show concern and ask questions as to why the personal hygiene and emergency items we have left with security are not being given to her. I wish Beaumont hospital would have sent her somewhere nicer where it seems the staff really want to help the patients. I am praying God finds her a way out before we have to report this place to media and government. This was suppose to help her, she is expressing to us (because no one else will sit and talk to her) that she feels worse and like this is a waste of time a big mistake, when all she wanted was help and someone to talk to.

Terrified of this place

I ended up visiting a family member in this place and Im surprised there is any rating above a two. For the most part the people that work here are polite enough as far as I can tell.The bigger issue I have with this place is a lack of information given, how hard it is to reach anyone on the phone, and the very short window of opportunity to actually visit and see someone as a visitor. Only 1hr 30 mins on the weekends and 1hr during the week seems rather issolating to me. Not to mention how much time is wasted just to get to the patient. Perhaps theres a good reason, but I may never really know. I would think having family that loves a person around this dismal place would be far more helpful to the patients mental and emotional well-being, but what do I know.There doesnt appear to be enough to keep a patient from actually lose their mind from the lack of something to do and the emptyness of the place. For the short time I was there it seemed soul crushing.

This place is a joke!! The nurses and Dr Hung up on me because I wanted answers about my daughter then got caught in lie after lie!! They are rude and just in it for the money! The kids have nothing to do but watch TV in between the two groups day and during group they just color! What kind of place is this!! I had to hire a lawyer and call deteoit police twice to get my daughter out this is a joke and hell on Earth do not send any of your family here or let anyone else send your family here

DO NOT GO/SEND FAMILY HERE. READ THIS. i made the choice of addmiting myself, this was the only place that had a bed avaibale. Absolutely the worst choice of my life. Staff was terrible, the doctor was a complete joke, the therapy and activities are childish and not helpful what so ever, no coping skills are taught, they give you meds and treat you like trash, food is always cold and gross, never get to go outside and the 1 time we did the 7 days i was there it was a prison courtyard with 1 basketball hoop. When i decided to leave due to the severity of how this place was ran the doctor and the board refused to let me go even though i checked myself in voluntarily, when i told the they had no choice it was against the law to hold me they let me check out but then called CPS on me as i was 17 years old at the time. I cant stress enough on how bad this place was. They offer no help what so ever.

Please beware of the five star reviews. I believe they are being left by staff.

Loved it there staff was amazing was very clean just the food sucked lol

Had a family member check her self in, yes CHECK HERSELF in. Upon not seeing doctor twice. Mind you he comes between 12am -2am. She inquires about checking herself out . they informed us she cant check out. Upon leaving visiting hours on Wednesday. I receive a phone call saying she was released .. The doctor arrived in Street atire. After they released her. They gave her one of three meds prescribed. We called next day about how come . lady at front desk told us we told you she would suffer conciquinces mind you it is recorded on my phone. So honesty one star is to much. They took advantage of my good insurance and didnt like anyone asking any questions. Which will suck for them Monday when lawyer arrives. Stay away !

I am completely baffled by the bad reviews. I cannot speak from a patient perspective, but as the family member of a patient, I was overall impressed. My family member saw a doc right away (within 12 hours, after being transferred in the wee hours of the night); they may not have seen the doc as often as they would have liked, but both he and the rest of the staff were responsive to their input and feedback, in reasonably constant communication with the family (just a bit toward the very end, trying to get a *solid* discharge time was a bit frustrating).Family member said their social worker was awesome. The nurses and aids we interacted with seemed very kind and engaged in both us and the patients. We were absolutely allowed to hug and sit together during visiting times (someone remarked this wasnt allowed; maybe their case was special, I have no way of knowing, but everyone we saw in the visiting room was hugging or holding hands).Security was polite and professional. All in all, while I certainly hope we dont ever have to go *back*, this was a great first; it got family member to a place where we can now seek outpatient therapy (which their social worker set up for us, taking a huge weight off our shoulders).

Pros; nurses are nice, the groups helpCons, the food is inedible, they didn’t change my diet preference until the last day, I basically starved the six days I was there.

Great service all around at this mental health facility.

Please do not let your child go there i was putin restraints and they left a bruise on me about the size of a flip phone in july i was to out of my mind to not realize itwas wrong some of the staffs will cuss you out (only2) mrs.sydney and another staffs name idont know of she will torment you and when i choked myself i was told it was for attention and they watched me and didnt do anything when i hung myself they put meon 1:1 but i was still told it was for attention there are 2 transphobic staffs and 1 homphobic staff there i was having a panic attack and they grabbed me and yelled and dragged me another time i had a migraine mrs.sydney was making noises on purpose however the dr mor the adolesent unit is wonderfull she didnt let me leave until she mad sure i was okay to do so she asks you for reason and everything and the activities were good but thats it

My Son whom is very sadden. Was brought to Stonecrest of Detroit. During myself & speaking with my Son , he indicated tha facility & the all the staff were kind, understanding, gentle, with grat humility. Including the social worker. I THANK THE HIGHER POWERS MY SON WAS SAFE & RESPECTED AT STONECREST. FACILITY THE STAFF IS COMPASSIONATE, GENTLE, & RESPECTFUL OF HIS COHERENT ABILITIES. . THE. was newly decored & THEY HAD MUSIC, ART THERAPYBRAVO STONECREST .FOR BEING THERE DURING MY SONS .NEED WHILE HES WAS SADDEN AND LONELY.NAMASTE🍀THE GALARNEAU FAMILY

These negative reviews got me shakin my head. Cuz this nothing but angry employees that want to try and tear the company down. It’s hard for anything good to stay in the city of Detroit cuz ghetto people don’t know how to appericate anything. My son was giving proper treatment. Y’all know how hard it is to get help for us? Smh!

Rachel is good an there was other nurses that were good to me

When a my son weighs are they fed him more pills than what they did food

I would give a 0 star rating for this place if that was possible. They treated me like a child. So of course I acted childish, I wear a 9 and 1/2 no I wasnt acting my shoe size.i was treated like a child. Im suffering depression because I endured one hell of a work accident that left me with a lot of nerve damage I had a nerve graft taking my sural nerve out of my leg leaving my foot numb and placed it where my median nerve was severed buy a sandblasting accident and they took me off of my only pain regimen which was Neurontin. I couldnt believe this place and they refused to give me lidocaine saying that people abuse it I I cant believe it. I arrived home today after my 7 Days in Hell.

These people are vary bad and I highly recommend you DO NOT GO THERE!!!!