I wish I could give Zero stars. There is a reason why Dr. Matthew Brown is no longer in his own private practice. He doesnt listen to his patients!!!I have seen Dr. Brown for 7 years, including 3 days before he closed his practice on Ingersoll.My fifth and final set of tubes were a pair of permanent tubes (to never fall out), Ive had for 20+ years. On many occasions he made remarks that HE did not like that I had permanent tubes at my age, I told him to just clean the tubes. Our last appointment, without warning, notice or numbing solution, he proceeded to pull my left permanent tube out causing severe pain and bleeding which lasted several days. He dropped my tube to the floor before I could see it. In my records, in our last visit notes he states that the tube was just lying in the ear canal. Where did the blood and pain come from? Now I have severe diminished hearing in my left ear.

Please, I beg of anyone that considers this doctor to go elsewhere. He is a horrible doctor and surgeon. I am a very educated and young person. I went for a septoturbinoplasty from him in March. It was done to try and reduce my turbinates and help my septum deviation. First visit, he basically just listened to my symptoms and scheduled a surgery date, no imaging or x-rays. Surgery day comes and he hadnt even told me what the procedure was, I learned what it was called from my bill. I just went into the operation trusting that he knows what he is doing. After the procedure, I felt nothing get better. I went a little late to my post op, due to covid, and I complained of whistling from my nose, bleeding, and pain. He did nothing of it, he just brushed the symptoms off and led me out of his office. Four months later, I went to the University of Iowa, and they discovered two very obvious holes in my septum and other complications. Recently I went back to his office and complained of a recent chunk of hard price cartilage that dislodged from my nose, and why he failed to see two noticeable holes in my septum and how he failed to do anything about my symptoms. And this guy, a licensed doctor, gave the excuse that my nose was dirtier than by buttcrack, and said that he didnt remember me complaining about any of these symptoms. He also admitted that he didnt even fix my septum, what I was charged for, because of bone in the way. As a reasonable doctor, he should have looked for that before he admitted me to this procedure, maybe some imaging or x-rays, or at least take the damn charge off for something he didnt do. When I came back for questioning about why my procedure went so bad, his excuses were mainly Im sorry to hear that and Ive done this operation on thousands of patients. Now I am 19 and needing corrective surgery for what this lame excuse for a doctor failed to notice. I am well inclined with the medical field, and this doctor is a sad sad excuse for a doctor, he doesnt even deserve the right to see a patient. Please, if he is the last ENT on the planet, DO NOT SEE HIM, he has ruined my nose, shoved me into lots of medical bills, and hasnt taken responsibility for his actions.

He was excellent! Had tonsils removed and minor nose and ear surgery. Now I feel better than ever. Dr. Brown was very down-to-earth and easy to talk through my options. He listened to everything and had a different approach than Iowa ENT. I would highly recommend him!!!

Awesome experience! I took my 4-year old and 2-year to Dr. Brown and he was exceptional. He provided professional service and our appointments were quick (which was much appreciated with toddlers). Great staff, doctor and experience overall.

Dr. Brown knows what he is doing. Great ENT. He’s quick because he knows what he is doing. If you want an ENT to sit and bs/chat with you about nothing for 30 minutes go elsewhere. Thanks doc!

Great consultations. Dr. Brown sticks to the important topics and is direct on how to best help a person so theres NO misunderstandings. Thank you for all that your clinic does for me! Had a bad experience at another allergist and am thankful I found this one.

Had a Tonsillectomy done by Dr. Brown, he was very quick and to the point, and was always available to answer questions for me. His staff at the head office were also very helpful.

Ive visited Dr. Brown multiple times over the last 3.5 years and he has always misdiagnosed me and wouldnt give me more than 5 minutes of his time at each appointment. Ive finally gotten a legitimate diagnosis from someone who cares and is willing to fix the issue. DO NOT GO HERE.

When I read those one star reviews, I am wondering if we went to the same doctor. I, for one, give Dr Brown the highest possible rating. If there were six stars, thats what I would give him. Sign in was fine--no nonsense. And Dr. Brown MADE ME BETTER. Nuff said. Actually at this point I would place him as the second best doctor in Des Moines, a distant second to Jesus.

I unfortunately can not give him anymore stars. He does not take anytime to hear the patient or their needs. His bedside manner is poor. It makes me sad because his father was an amazing ENT and I went to him for years. His dad was compassionate and caring, followed through with his cares. Matthew just tries to get people in and out the door and has a “know it all attitude.” I use to recommend this clinic to everyone but now I wouldn’t send anyone here. Patients are more than numbers they are people and I don’t think he see that. There are several other ENTs the area don’t settle for this. I miss his dad.

Put my daughters tubes in after that was horrible .she had drainage for over a month to the point her ears were bleeding every visit we were only there for maybe 5 min. Her never cultured or did anything to figure out why her ears were bleeding took her to the ER several times for the bleeding when finally the ER cultured her ears..i would never recommend.

Complete prick. Thinks everyone is beneath him while his office workers have no clue. But hey its cool cancel my daughters appointment because your mad at being very politely being told that youre workers suck and pretend to be medically qualified to provide info they dont know.

I was referred to Dr. Brown by my PCP. Dr. Browns office was direct, courteous and helpful throughout my entire visit which extended to surgery. Dr. Brown was efficient in diagnosing the problem and providing solutions. I wouldnt change a thing about my experience with Dr. Brown and his staff and would recommend him to others.

After reading these reviews, I was nervous to see Dr. Brown. I kept my appointment keeping in mind that people usually only articulate bad experiences and so often good experience go unsung. My wait to be seen by the doctor was less than 5 mins. When I walked back, he walked in the room behind me. He was thorough and kind. I liked him, I would go back!

One the best ENT doctor, been going for 20 years.

First and foremost my visit with Dr.brown was worth the weight in gold he treated me with respect and was concerned about my right ear being I had skin cancer and had my surgery the nurse who took my stiches out was so much company she asured me everytime she had her scissors in her hand that she cared I gave them 5 stars

Tried to explain to the receptionist my need for an appointment and was cut off asking for my date of birth. Could not even take the time to acknowledge my name. With that reception I said lets just forget it and her reply was why, I just asked for your date of birth. A poor first impression.

Have been consistently happy with the treatment received. i would not go anyplace else.Thank You!! DR Brown

The worst experience ever. Ordered for my wife the wrong CT scan. Instead of the throat CT he ordered sinus CT and we found about it accedently when my wife went to another doctor for the second opinion...!!!

My 91 year old father was scheduled to have his ears cleaned ultrasonically by a technician. The nurse took his blood pressure and it was 195/45. My dad asked Dr Brown if it was a concern and he said it must be a mistake, he could have cared less, and took less than 10 minutes to dig out the wax, not the correct way to clean ears ever!. This Dr does not care about his patients and my dad could have had a heart attack driving home....My dad went back to Calvin and the nurse took his blood pressure and it was over 200. I would never ever have anyone see this so called Dr, he is an awful human being!

I think his surgical skills are probably ok, but the communication and customer service skills of him and his staff are all but non-existant.

I was in need of surgery and he was great to work with. Id recommend him.

I was looking for a consultation and instead all I got was do you want tubes or not and about 4 minutes of his time- during which he kept looking at his watch. If you want a consultation, someone to discuss and explain your options, Dr. Brown is not the right choice.

Anyone know a good ENT? Dr. Brown missed the mark by a mile.

This man is as obnoxious as they come. I was told by him that adults dont get fluid in their ears, so I wasnt getting the ear infections that I claimed I was - tell that to the other doctors that actually told me about the fluid and the ear infections and told me to see an ENT. He is obtuse and rude.

I WOULD NOT recommend this Dr. to anyone. He was a sexist condescending jerk!!

Wish I could have left no stars.. He does not deserve the one I gave him.

Dont go here.