Sat in the drive thru at the window to pick up meds. Person didn’t even acknowledge my presence. No one else in line. I understand you may have a to chart something in the computer but at least say “ be with you in a minute”. Sat there for at least 5 minutes before going in to get my meds. On the upside when I went in, there was no wait.

Tammy is the definition of customer service. Friendly, informative, and professional. Thanks for saving me money with the loyalty program. Definitely a return customer. Highly recommend this store !

Not really a great pharmacy. Ladies there keep telling me I dont have a prescription and when I show them my phone notice, they get all defensive saying things like my doctor must not have put it in right.... Girl Ive been picking up from here for months.... If this was a one off issues. There is one guy there that seems to have his act together and is probably the only one who ever tells me straight, even if its just the system being stupid.

Was reading the back cover of a book I was considering getting as a gift at the Walgreens in derby KS. Was told that Walgreens does not allow customers to read books before purchasing them. Stupid. Found book online from the publisher for half the price anyway so thanks I guess

Had such a great experience with Cathy on 05/08/2020. She was tending to the beauty area and greeted, complimented me (which was not needed but greatly appreciated) and then further assisted me with some moisturizer and face cleaning products I needed. This was by far the best customer service I have had in an extremely long time. I actually felt like I was not working for associates but that they were working for me and I was a priority. To top it off she even told me about the promotion they had going on and I qualified for it with my purchases and received many complimentary items.Thank you Cathy,Ashley

Helpful worker found my item, then I found clearance!

If you question the pharmacy they hang up on you. They dont listen they just bark.

Photo department never makes sure the photos being printed are centered. Too many times I’ve had heads cut off of my pics. I’ve never made much of a deal of it given most of my pics were okay but this last time I paid for over 100 pics and lots were like this. This particularly makes me mad given most of those were photos of my Father that died and I was wanting to frame them in remembrance! 😡

Ive lived here in Derby for 44 years I also graduated from Derby in 1965 so Derby is my home town!!!! Im 73 years old!! Im proud and happy to live in such a wonderful city like Derby!!!

Tonight at 8:52pm, I bought a First response Digital pregnancy test. Very excited to use it ofcourse! And an hour and two went buy both pregnancy test are defective. Called and asked if I could at least exchange it because it’s not cheap at all and all they said is contact First response and so I did and also reported the store that they are selling defective pregnancy test.

Derby Walgreens is far superior to those in Wichita. They are so kind and work very hard to get you taken care of as fast as possible.

Literally the SLOWEST drive thru lane in history, I waited 45min because the person in front of me didnt have their stuff together and I was stuck because 4 people were behind me. If someone isnt ready to PICK UP AND GO the store should tell them to go INSIDE!!!

Edited in 2018. No longer any bad smells. Nice place to shop. What is up with the disgusting smell? The clerk told me that she hardly notices it anymore and that its caused by their trash compactor. I had to leave because it was so bad!

Friendly staff.Everything needed was in stock.Very clean.

Went to use the toilet paper coupon thats on the Walgreens app at this store. The coupon wasnt applying so they called over the manager. She walked over and basically told me that I needed to call customer service to get it to work. She said there was nothing they could do, which was a straight up lie, this store is never anything but problems

Always friendly staff that helps you with anything. Love this store.

15 minutes in drive-through just to drop off a prescription and left without talking to anyone after hitting the call button twice

BEWARE !!!!!Be very careful when filling your prescriptions here !! I was shorted twice class 2 narcotic. The first time I thought maybe , I had accidentally taken too many on a couple of days or maybe dropped some , some how. The 2nd time I was short over 10 pills and know 100% that the shortage came from them. I went back to the pharmacy and asked them to count there stock and see how many they were over , because I was short at least 10 pills. I was basically told , that their count was correct and my story was not believable and that they double check and triple check counts. So I had to suffer for over a week because of a thief that they have amongst their staff. I have switched to derby , drug and am already saving $25 a month on my prescriptions that Walgreens was over charging me on my copay s. Not sure how the same drugs and same insurance can have different copays either. But thank you Walgreens for stealing my prescription for the last time.

Derby ks walgreens is very clean and employees are helpful.

I wish there was negative stars you could give. These people are rude and dont know what they are doing in the pharmacy department. I will NEVER be back to this place. DONT GO

Customer service there sucks. Always trying to cheat people