As I sit here in pain I literally would rather just die! Being the main VA hospital in Atlanta, these people do NOT care about patients! The phone systems are in adequate, they dont provide aid or care for people in a timely manner or at all, their customer service skills are non existent, like the list can go on. Even in the event of an emergency situation you will not be seen, or in my case even have your vitals checked until youve waited 1-2.5 Hours, with adequate staffing, and minimal patients in the waiting room. At this point these people come to work to sit in their desk chairs, and collect a 9-5 paycheck! Not to help people, like they should be!

After almost 3 days of Hospital stay and testing, I couldnt stomach the nasty attitudes of the new face of doctors, comprised of South Asian people and Nigerians that now represent the VA. They always respond with smart-aleck remarks to seemingly get under the skin of anyone outside of their pedigree. It is fact that the VA made a big mistake replacing American-bred employees with these crafty people. These people seem to know they got a good deal and whatever they do it cant be taken away from them. At this time.

The VA on Clairmont Road is done. I see they have either hired or allowing vagrants from the Gateway Center to run rampant throughout their property, purporting to be nurses taking blood pressure measurements and pricking fingers while laughing it up. I have never seen so many questionable people man positions at this place. Watch out for the YAKUB look alike. Hes a greeter in a red jacket. For years he and his crew haunted the streets of downtown Atlanta. Strangely, they all work at this facility now with a close connection to the nurses on the 7th floor and also Pharmacy. He was known on the streets for illegally distributing prescription pills. Now he and his crew have been here for God knows how long.

This review deserves a novel, but I will try to keep it short. This hospital is the the epicenter for overpaid, incompetent, government employees. All of the staff only have two modes of operation, either lackadaisical or disrespectful; most of the time they operate in both modes at the same time. For extra fun, you could try calling their phone center, where the main goal is to get you off the phone and stick you in another phone queue, so that they can go back to the personal conversation they were having with their colleague.I would be amiss if I didnt call out special attention the African American, male, triage nurse I encountered in the ER. During my four hour visit, I often observed him sitting in his office, snacking on a large bag of chips, while his two other colleagues took care of most of the patients. If he needed something from his other colleagues he simply barged right in to their offices without even bothering to knock. The patients that he did take care of never received any mobility assistance from him either, even if they were in wheelchairs. He simply called their names and then walked straight back to his office...I ended up loosing him in my wheelchair and had to have his office pointed out to me. In his office, he used a mask and a face shield which made him barely understandable; to make matters worse he had a very loud industrial sized hepa air filtration system sitting right next to the door. Obviously, a special request just for himself, so that he could be protected from all of the dirty patients he had to encounter everyday. It makes me very sad to see my fellow veterans treated the way I saw them treated in this facility. The only bright spot about the entire facility is the welcome staff at the front entrance , very helpful and energetic; Im guessing they are just unpaid volunteers.

So sick that you all have a doctor like that working there. You all fail as a doctores office to the people who once fought for your freedom and you treat them like trash

This place is really trash just as everyone else has basically said. They prescribed medication for 7 days and told me PT would reach out to make my appointment. PT reaches out 8 days later and says I cant be seen for 2 months and then gets rude and hangs up on me when I ask if there is any way I can get a refill for my prescription since it will be such a long wait to be seen. I call the pharmacy and they direct me to the emergency room to speak with the doctor, the ER person tells me I cant request a Refill over the phone and would have to come back in and wait 6 hrs to be seen just for medication refill. It is absolutely absurd

Good people work hereNeeds improvement but dont we allLove the VA and every single person at the facilityThank You for what Your doing!More resources needed, more funding, & more educationIncrease everyones pay 🤫😎😇

Very nice nurses at this VA. They took good care of me when I went there for my annual check ups.

By far the WORST VA facility I’ve ever been to. It takes anywhere from 12+ hours for URGENT care and primary physicians are a complete joke. Facility is totally unsanitary, dirty linens, blood on the floor and chair in the room I was in, needle caps and gauze laying around utterly disgusting. Truly despise this place and am happy that I reside close to other hospitals that actually know how to care for patients.

Went to Atlanta VA hospital, went to radiology department to get X-rays very long wait, no one is concerned about patient care, staff disengage, concerned about gossiping, on cell phone, and eating. Ask questions no one has an answer . I went to area where the head offices were and were told not to worry about my issue, what is your name., and go back to where you came. No one in the X-ray department of leadership and staff never addressed my concerns. Patient care mission statement is not adhered to in the Atlanta VA radiology department

Just started going to the facility 3 months ago (May)... Every time I walk in I feel like my life is in danger. Doctors are 95% white. Patients are 95% black. So the level of care, at this point is in question. The phone lines dont always work, so its impossible to call and make an appointment. Moving to a different state this week... so I hope its better... where Im going.

They don’t like their patients EVERYONE has to wait a minimum of 5 hours and they’ll hold u in with people that have been confirmed to have COVID.. HORRIBLE service since I’ve gotten here in 2016. The doctors are lazy and seem untrained. The nurses are rude headaches and utterly worthless may as well go to Grady better results

Im an OEF Veteran and in dire need of care. Repeatedly called to make an appointment only to be met with a lame message saying that theres a wait because theyre helping other customers. 1. Im not a customer, Im a war Veteran. 2. Waiting 10 minutes and still no live person answers my call? Not good! I put my life on the line for my country but when I need help theres none! Worthless!

Only place you can go so there’s no point of complaining I guess. Reviews are true. Ignorant and rude workers that doesn’t show concern.took 4 1/2 hours to get called back because of “COVID” whatever sense that mean. And been a total of 6 hours now and I just need crutches 🤦🏽‍♂️

The atlanta va cares more about keeping a good image than its veterans needs.

Altanta VA health care system runs like a 3 rd World health system. One has to wait hours on the phone to speak to a live representative , plus customer service is extremely poor . Does not even come close to Florida VA health system , the best in the nation. My VA appointments seem to be canceled deliberately every time my appointments are due .

I took my husband to the Atlanta VA emergency room for care on 05/03/2021. This was the worst care I have ever seen! We arrived at 7:35am. My husband still had not seen a doctor at 2:30pm. The nurse wanted him to sign the discharge papers before he had sign a doctor! We had to insist on the doctor Speaking with my husband. The staff was entirely unprofessional. No one introduced themselves or gave a title! They were not able to read the X-rays, due to no radiologists was there, but they prescribed him Pain pills and muscle relaxers! I am thoroughly disappointed in the service and lack of care the at the Atlanta VA . The management needs to be fired! There is atmosphere of complacency that needs to be addressed immediately!!!!!

9/3/21 Arrived at ER 11:09AM W SUGAR LEVEL OVER 600 ..I DIDNT GET BLOODWORK DONE UNTIL 330P IM STILL WAITING FOR INSULIN SHOT OR SOMETHING.. ITS NOW 540P .WHOMEVER IS THE SUPERVISOR OF THIS ER SHOULD BE FIRED

It took 3 weeks to get a return to work order. It took 45 days to get my short term disability and fmla papers filled out. Ive made a dozen 3 hr round trips trying to get the medical staff to do their jobs. The va, giving a veteran a second chance to die for his country. It took community care 30 days to outsource me for emergency shoulder replacement surgery. I have a bone sticking out pushing againt the muscle and they were treating it like it was no big deal..

Waited for 7 hours to be seen, the receptionist’s response when I asked her how much longer should I anticipate on being seen, she shrugged her shoulders and said “This is the VA” — I left expeditiously. A waste of time.

I came in for a COVID test at 12:45 and did see a doctor until 2:30 only for him to confirm my name and info and he told me that someone would be in to conduct the test. Well after sitting in the room for over an hour still waiting I went out to ask what’s taking so long only to find nurses gathered talking about another nurse I assume behind his or her back. After I interrupted their conversation only one turned towards me only to say it’s going to be a little bit longer. So I went back to wait in the room only for 2 more hours to pass without anyone coming to say what was going on. This is a terrible way to treat anyone let alone Vets. I seen elderly have to stand for hours and staff acted bothered when they would ask what’s going on. I wasted 5 hours today in the VA only to give up and walk out. After leaving with no test but 5 hours wasted I never even received a phone call. I came from the VA in Asheville, NC and I will drive 6 hours round trip to be treated with respect and served in a timely fashion. This VA Hospital needs to be torn down and rebuild by staff or those in charge. No one should be treated the way I was today and this was my first impression on this hospital and no way will I give up what I receive in Asheville compared to what I saw and witnessed today.

Again horrible. I have a rapid infection spreading by the day. I went to urgent care. They said i need to see a dermatologist asap.... I contacted the VA again and they said the earliest they can get me in is in late November .... this is horrible. Shame on you VA.

The emergency department is the reason i dont bother going to hospitals. Waste of time and your health will decline even further just from the waiting on someone to actually do their job or take anyone elses health seriously. This place doesnt care about you. Nor do these people.

Exceptional service and empathy. Thank you all for the care youve shown my father and the kindness youve shown my mother and me ❤

I’m a veteran of the USAF and this VA is where the main regional office closest to Charleston, SC. I’ve had to come to this VA several times to complete some very important stuff that needs to be process and are required for whatever I’m in the middle of completing. This wasn’t too bad compared to other va offices I’ve been too. The doctors and admin were very pleasant and treated me with the best intentions.I’m not to thrilled with the waiting times but it seems too many of the va medical centers that I’ve had the pleasure of being seen at have them. It’s just like being on active duty. Hurry up and wait comes to mind. Bring books and stuff to keep you at least busy if you’ve got to wait.

Had a early morning procedure at the GI-Lab. Like any major medical center, they got very busy, very fast. Overall experience: Great service, entire staff made me feel comfortable, they were extremely friendly and very professional.

They were very helpful and they also brought my husband out to the car.

Horrible mental health care. Basically nonexistent. The phone system is unusable. Most phone representatives come off angry or irritated. When transferred to most departments, line usually hangs up. Staff are not knowledgeable on phone system or how it works. Building is not sanitary in many areas. Just look up the news stories of the disaster this place is. Very sad this is the only care for so many veterans in such a populated city and surrounding areas.

I ve visited the VAMC emergency room on 06/06/2021 weeks prior I had a port placement to receive chemo, a port is basically a tubing device that runs from the main jugular vein of the neck, to the heart. this was placed by VA surgeons. I had some healing issues, and wasnt feeling well for days chills, lethargy and no appetite. My incision had opened, my family insisted I go have myself checked out, we arrived at the VA main door where we were temp and covid screened prior to entry. I and my family member had no fever and were allowed to go to the emergency area, I was greeted and promptly checked in about 4 PM. I was triaged within 30 mins after. While waiting to be seen I noticed one doctor and two residents, a few nurses on duty . The waiting room had about 10 other patients waiting . There was a somewhat noisy patient demanding pain medication in which the doctor on duty was trying to calm , until he was called away for a cardiac arrest patient that just arrived. I patiently waited about two hours until I was taken to a treatment room. I was seen by nurses Ilsa and Brian, they were pleasant and recorded my issues, vitals. They took blood and culture tests. I stayed in the room for hours waiting on tests results, during which the nurses would check on me an offer water, I also overheard the patient across the hall being given water and food due to he was a diabetic and hadnt eaten. I waited a little longer and the nurses mention they during my wait had received two possible cardiac patients and three possible stroke patients and apologized for my wait time. I waited until about 9:30 when I met the nice doctor that I had seen earlier calming the noisy patient when I arrived, I noticed he looked very tired, yet he took time to explain to me about my test results which were negative for blood poisoning and gave me further care instructions for discharge. The discharge took almost another hour. I was satisfied and relieved with this visit. The emergency room was short staffed but they got the job done in a timely manner better than or equal to any other public hospital time in my opinion. My second visit was on 06/14/2021 I returned to the emergency a week later with further concerns about my port incision, this time when I and a family member arrived I had a high fever of over 104 and they, let me enter but not my family member. I was escorted to the emergency area via a back hallway. I was checked in promptly, and triaged within 10-15 minutes of waiting. I waited another 30 minutes and taken to a treatment room where my issues and vitals were taken by a very nice and patient nurse. she quickly yet painlessly hooked up my IV. and tookblood and cultures. The Iv fluids were cold which prompted more bathroom visits which didnt want to bother the busy nurses, then they put me at ease saying they were there for us Vets and thanked me for my service, which was repeated by all staff. I spoke to 2 different attending doctors on this occasion. They were both outstanding doctors, they explained what they expected and the testing results were thoroughly. I remember Dr. Odimaku from Moorhouse being one of the doctors, I remembered his name because I was admitted that night and while on the floor his name was mentioned and he also checked on me while I was an inpatient. To sum up my visits, I believe all healthcare workers from staff to doctors, work hard especially in the emergency room like everywhere else they have heavy patient loads, less staff, resources and supplies to deal with that ever so demanding load, and sometimes not all model patients to deal with as well. In my opinion during my visits I can say they met and sometimes above my expectations for care. Keep in mind sometimes we as patients set the mood of the services we receive, and all of us will have different opinions when we sit down and write these reviews most being written when were upset, it would be refreshing to see more when were satisfied as well. Thanks for reading this long story and, to our all medical workers!

This place is a complete joke. Not one person speaks proper English, but a bunch of ignorant Ebonics. They are more interested in socializing and “watching their shows” then caring for patients. I would need to write a book to explain everything that went down during my experience here. They actually drew blood and threw it on a tray without a label and when I walked by the room 2 hours later, it was still lying there unlabeled. There’s more. So much more. I will definitely be looking into lawsuit options. The hospital administration should just consider a complete turnover of staff.

Trying to get an appointment here is the worst. U use secure message through myhealthevet and someone messaged me saying that I dont meet the criteria to have an appointment with podiatry. Ive had multiple surgery on my feet and now they are refusing to see me because they say I dont meet the criteria.When I asked what should I do they told me to seek care elsewhere.

This proud pup and IAVA Veteran arfxperence at the VA in Atlanta.From Arfmission to continued treatment the folks at the atlanta VA have helped me, and I hope this review may help you .If your a veteran in need of physical and mental health care the Atlanta VA has got you covered.Have you applied for your education, healthcare , and other lifetime benefits for you and your family?  Head on out for walkies ASAP.Getting here is easy via shuttlesAllow upto an additional 30 minutes to park your auto’mutt’bile.  parking here can be a ruff canine challenge.Got your Vet ID healthcare card yet ?  Stop by Admissions and ask for yours , they will check elegibility and have one for your next visit.Bring a book, crossword, and your favoriate chew toy.  There are so many veterans with needs that the wait can be long.  But fear not youre among friends at the VA.This doggone derpy reviewer has had other healthcare but VA has been the best so far.

I was transferred 3 times around the hospital to the wrong department forced to speak with voluntary service office in the legal department trying to make lemonade out of lemons I attempted to get help from the woman whom pick up the phone in the volunteer legal office. I told her my situation as far as finding a specific person whom works in her department she stated she didnt know her (the woman I was looking for name was given to me by an employee of Veteran Affairs 1800..1000 number.. so I knew this part was legit just getting it through the knuckle headed women who works here was the hard part) so I was like eff it , I begin to explain hey here is my problem I am a survivor of a hit and run and I need a lawyer who can point me in the right direction. She then begin to display contemptuous behavior stating she doesnt know how to help what lawyer will help pressuring me to reveal more information without presenting her identity. She begin to repeat back information I have told her and said if I needed help this is what I needed to tell her. I felt insulted and unheard, they practice in bad faith. Its a lot more red flags be Very Cautious Soldiers Seriously. If you are picked and treated nicely CROSS YOUR T AND DOT Is LOOK AT THE VALUE BECAUSE I CAN TELL YOU ITS WORTH MORE. Make them prove It make them work if they dont provide quality service not worth it. Read That Contract Dont Understand Make Them Explain. Please be smart Guys 🙂 . To that woman who I spoke with on Dec 23 I have scars coping with relationships of life all I wanted was a cotton ball Instead you gave me a razor. I meant what I said.

Once I was established in the VA medical system I have been very well cared for.

I had to come pick up a prescription. I was also told they had covid vaccine ‘Walk-ins welcome’. Well, about a month ago I was out of town, and was offered my 1st vaccine at a non VA facility. I was refused my 2nd dosage by the VA and told “we have the moderna, but you need to go where you got your 1st shot it will mess up their records”....Well, seeing how I’m 6 hours from that place, all their records are going to say is “no-show”.I guess records and profits are a priority over ‘health’.Thanks for letting me know the 2nd dosage isn’t important.

Just transferred from California to Georgia and my experience with this hospital so far has been outstanding. Staff is professional and gave us hungry ones a sack lunch. I was able to make appointments on my own without referrals from primary care. The only way I could get inside hospital was to go thru E.R. I had to think of something cuz I needed meds and I got them.

Atlanta gold team front desk people are a joke and shouldn’t be working there went there to get walking boot because my pin loose in my foot and they telling me to make an appointment next month big JOKE

I love the VA Medical Center. I have been a member at the VA for over 20 + years. I am in a clean bill of health overall. My doctor is great, and she responds to all of my needs as soon as she can. Yes. The parking can be full at times, but I always find space. I am grateful for the VA because it is free health care and it doesnt get any better than that. They are also now paying the medical bill if you happen to not make it to there hospital. Anyway, I pray for all veterans, and I am glad to be a veteran. GOD bless the VA and the staff.

Had a very poor experience with the phone system. took a long time to connect with anyone in the appropriate department and when I finally got connected the employees were rude. I was hung up on with no warning for no reason and had to call back and wait in line again and go through the connection process again. the employee I spoke to refused to give me their name so I could follow up with them. 3rd time trying I got a different, nice employee who was able to give me at least a little of the info I was looking for. bad system

I dont know what has happened to this place. Since COVID, everything has gone down hill. From extremely long waits on the phone (If they answer at all) to rude employees. They also cancel your appointments without your knowledge and dont have the decency to call you to reschedule. If I didnt check My HealthVet, to look up my upcoming appointments, I would have never known about that cancelation. I am so disappointed.

I always receive great service here and am thankful for the hard work these folks do.

The computers were broken. I had to wait an extra hour because of the computer problems. Then the dividers in the testing office watch The View so it made taking test very awkward as black tape block the view from the dividers. The restrooms are not very clean and the soft drink machine only accepted single dollar bills no credit cards and whatnot accept coins or any pills other than $1

Just spent 30 minutes on a silent line waiting for my call to be transferred to neurology by the operator so I can check on the results of an MRI I had 2 weeks ago and havent heard anything back about. Id like to know the status of my brain tumor to see if I have long left to live or not. I asked if anyone was there a few times and of course no response, its like the phone had been hung up but it was still connected to the call, after 30 minutes of waiting I hung up. This type of service (or lack there of) is not uncommon and it is absolute trash. Do better or find new employment. Your patients deserve better than this type of treatment.

I have literally sat in the waiting area waiting for a MRI and watching the three women behind the desk doing their nails and talking about one of their dates the night before, and the whole time the phones ringing off the hook.Neither of the three even bothered to stop doing their nails or talking about the dates package to answer the phone. I have ask to speak to the director on four different occasions, to no avail.This particular hospital has been on the new three times in the last six years over their piss poor service and actually allowing vets to die there while waiting to see their doctor,one was a mental patient who actually committed suicide while waiting to see his doctor.

I Have Been to VA Hospitals In Florida, Virginia & The Best Care Was From Maryland. This One Is HORRIBLE!! I came in here at 10 am. Was Seen By A Doctor by 11am & Was Left to sit Alone In A Room With No Communication, that we were Still Waiting On Meds From The Pharmacy. When they looked me up the the computer said I Should have been Discharged. It Is Now After 4pm. This is the Worse Service I Have Ever Experienced!! I Pray They Fix This!! I am Soooo Frustrated!! But I need the Medicine...

I am a nurse who has both worked at the VA Medical Center (Not Atlanta, but North Carolina) and now applied for, and just got approved for medical benefits. Ive spent 45 mins waiting on the phone to make my very FIRST appointment ever to try and establish a primary care doctor.All during the time I was holding, periodically the automated system would say Please hold, and the next available representative will assist you...blah blah. After 40 minutes, its like the line just got shut down and went dead. No one ever came to the phone. I guess it was time to go home.The problem with the VA employees is that their jobs are secured; they know theyd have to do something MAJOR to actually get fired. So, they work as hard or little as they want to. Theyre pleasant if they FEEL like it. They get things done in a timely manner if its CONVENIENT for them. So getting the best care here is hit or miss....just depends on the day...

The VA trays to help veterans. They do have some good programs for the veterans that lost their limbs and can participate in the special Olympics. Some Veterans sadly passed away in this hospital but God took them home to heaven and gave them a better place to live. I would volunteer at this VA

...a revolving door of frustration and an exercise in futility. You are merely a number, and it is difficult to get functional assistance. My combined total time on the phone and at the hospital in person encompassed hours and hours and hours, today alone. Very disorganized. Nice people - poor results.

Can never understand how you have a really early appointment(8am) and not seen until 1, 2, 3pm! Staff is rude, with ear plugs on listening to music and get upset because they didnt hear you!

What is the purpose for having staff if they refuse to pick up the phone when veterans call!!?? This is ridiculous and unprofessional. I sat on the phone waiting for 2 1/2 to damn near three hours before i decided to hang up! Atlanta VA needs to do better!!

Horrible customer service & staff.I understand yes this is a hospital. I have been waiting in the lobby since 2pm and didn’t get into a room until 5pm & 530 comes around and still no help from a doctor. HORRIBLE!

This is the worst VA. I have issues every single time I try to call. I either have to wait on hold for 30 plus minutes or get hung up on at some point and have to call back. The phone workers have 0 patience and its disgusting how they treat veterans. If at all possible do not use this va. I believe there should be an investigation of the hiring process and hiring managers. Every person that doesnt have a PhD in front of their name should have a performance review and the majority of them should be fired.

Terrible service. No communication when trying to understand why I am in pain. Alarms from the machines going off and no one come to turn them off. Then they were about to discharge me without speaking to me about the diagnosis. I thought we were supposed to be treated better than this......truly disappointed.

I went to pick up medication and the lady at the window had HORRIBLE customer service. Its one thing to be told your medication will be ready by today. And you have to put up with someone yelling and making you get back in line because of their screw up over and over again until your medication is brought up. I swear the VA is really making it hard to care for your love ones.

It’s ghetto!!!!!!!!!!!!! I can’t believe this place is the only location opened in atl!! The receptionist yells your symptoms so everyone can hear it’s embarrassing

Call center operators are the worst I have ever encountered. I have had them answer and then hang up immediately multiple times in a row, forward me to a voicemail before I am done talking, not friendly, cold, and obviously do not care, average wait time is 45min and longest I have waited was 2 hours (only to be hung up on). You wonder why people get upset with the VA??

Most rude medical staff Ive ever encountered in my entire life.

Great care just slow.

The old man in the release of information department, “last name Hillman, does not know his job. He sends me to extensions that don’t exist and hang up when asked to speak to his supervisor. I needed my documents for an emergency appointment and he doesn’t want to do his job so bad, that he could care less about the patient. Why get into a job for VETERANS and you don’t want to deal with them? Not the first time he has done this in the past 3 months. He need to be FIRED!

The worst VA healthcare system in the United States they are unorganized what they need to do is clean house and start over terrible can’t even answer a phone or transfer a call

I have been here for 5 1/2 hour for chest palpitations and I have not seen a physician yet! This is HEARTBREAKING! HORRIBLE treatment for a VA hospital

It’s sad really they need help not enough of anything. The wait to see someone takes forever.

We went in to get x-rays (they were ordered for us earlier in the week and just in the area) the parking lot is a little confusing since theyre working on it, but once you get parked and inside its nice. The building is clean and the signs are easy to read. We got in and out in under 30 minutes, the x-ray waiting room was empty. My husband said the lady was nice. We were surprised by how nice it was bc of all the reviews on here, but we had a good experience

April 2001 I came to Decatur, Ga fromLouisiana to start a new life.Being that I am a Veteran I came to theVA Medical Center on Clairmont Road and I was told it would be almost a year before I could be seen to be signed on to a (Team).THERE IS A GOD and YOU CAN FIND THE LORD IN THE ENTIRE MEDICAL STAFF AT THE VA.An Emergency Room Doctor told me that I would be on a (Team) in less than a week AND I WAS.The VA Medical Center As A WholeDESERVED ALL 50/PLUS STARS THAT ARE IN THE AMERICAN FLAG.I have children, grand children andgreat grand children. I cant label all my children for what one child do wrong.The fact there is such a path asThe VA Medical Center is enough toEARN THE RESPECT FROM ALLAMERICANS WORLDWIDE.I love coming to the VA.My family love bringing me and staying with me. We enjoy the GREAT CARE andRespect from all the Medical Field.(WHEN LOST)The VA Medical Center have workers in burgundy color jackets to guide you in the way you should go.(DISABLED)The VA MEDICAL CENTER havewheelchairs throughout the hospital.(HUNGRY)No problem. The VA MEDICAL CENTER HAVE A CAFETERIA.(WHATEVER YOUR NEEDS)Spiritual, Mental, Physical, Health Wise,A Shoulder To Lean, A Listen Ear:The VA MEDICAL CENTER IS THE PLACE TO BE.I am so Glad God Is Greater ThanNews Reporters because God Show The Positive Things and convict the heart to SHAPE UP concerning the negative things.The VA MEDICAL CENTER IS LOADED WITH MORE POSITIVE THINGS THAN THE NEGATIVE.But Drama is what the world thrive on.TO: The VA MEDICAL CENTERSWORLDWIDEFROM: A More Than Satisfied Veteran.GOD, BLESS THE VA MEDICAL CENTERSTHROUGHOUT THIS WORLD.**********-------------------------**********--------------------------**********--------------------------**********--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------GOD, BLESS THE VA MEDICAL CENTERSWORLDWIDE.May each VA MEDICAL CENTERTHROUGHOUT THIS WORLD SEE THIS POST:Hold your head up high and be proud that your VA MEDICAL CENTER DOORS ARE YET OPEN FOR THE VETERANS and FOR THEIR LOVED ONES.Find it in your heart to FORGIVENEWS REPORTERS THAT MAKE A LIVING OFF DRAMA.May this POST Awaken THE SPIRIT OFWHAT AMERICA HAVE LOST:FAITH IN GOD!!!BROTHERLY LOVE!!!UNITY!!!PEACE!!!RESPECT!!!News Reporters need to get aconscience and see the BIGGERPICTURE.(THE DOORS ARE OPEN 24/7INCLUDING HOLIDAYS)Surely there is MUCH GOOD TO REPORT FOR ALL VA MEDICAL CENTERS.The negative I am sure is dealt with in a more WISER WAY THAN CONDEMNING THE WHOLE VA MEDICAL CENTER.(NEWS REPORTERS HAVE NOT SO CLEAN HANDS AT TIMES)But their OVERALL ROLL EARNSRESPECT FOR REPORTING NEWS.We all can use some shaping up in the negative areas of our life.Amen

I’ve been to different VA’s this is probably the worst. The service is atrocious,slow, and ineffective. I hated it. I don’t recommend coming here.

Thanks to the VA my dad is alive and cancer free❤️❤️ Thank you VA

This place was fantastic!, I had an appt here at 10am, sadly the parking is horrible, but they are doing something about it as we speak! I went around trying to park for 45 minutes, but this is not the staffs fault, I came in late at 10:15am and they were able to still accommodate me! the doctors here are fantastic and caring and everyone is always so helpful to guide you where ever you need to go. People have to understand there is a lot happening here and you are going to wait, they are trying their best!

Yes this facility like most VA Medical Center is overwhelmed with veterans. For my experience here so far I think a four star rating is more appropriate. Like most hospitals, there are isolated and unfortunate incidents that take place. The staff that served me are very caring and professional staff. The nurses went out of their way to make sure I understood why they asked me their questions and I understood my health concerns and what to expect.The pharmacy tech personally came and explained why it will be a longer wait for my meds.Also, the doctor saw me in a reasonable amount of time and came 3 times so far to make sure I’m being taken care of. So if it’s warranted, I will update my review but I think the staff here truly do their best to care for everyone.

Respectful staff except in the board evaluation department. I have been fighting with getting a power scooter for several years now every time I appeal they turn me down in every Walker that they send me brakes just like the one they sent me one week ago just broke all the time they sent me these Walkers they could have gave me a power chair and been done with it this type of situations Drive veterans especially the ones I spoke to and depression and oppression and ultimately suicide because they dont get the proper attention care and concern thats needed , another lady that had not as much at all severe of issues that I have yeah they gave her power chair for having a hurt wrist and I have multiple issues its really upsetting The restrooms need closer attention to detail. Very Dusty fire spriklers

Dear Jesus Christ,My dad is yet alive because of you working through the medical staff at the V. A. Medical Center.My dad was in the V. A. Medical Center4/weeks. Things were not in my dads favor at all health wise. BUT GOD!The Spirit of God came through doctors that Prayed with us.Believed with us.Cried With Us.The V. A. Medical Center is a little piece of HEAVEN ON EARTH.Lord Jesus,Bless The V. A. Medical Center.

NO ROOM FOR COMPLAINTS JUST ROOM FOR (COMPLIMENTS ONLY)The medical field is a path that we all take for granted. The medical field is loaded with caring doctors and nurses out to save lives not destroy lives.Ophthalmology of VA thank you all so very much for my eye surgery.The is Mr. D. Johnson and Family. We are very Grateful for the outcome.VA Hospital is a medical field loaded with great caring in heart team of angels. Amen

I would give them a negative star if optional. 3 hrs on the phone today (6/7/19) (and still waiting) to be transferred to another department just to renew eligibility for an appointment. Cant wait to see how long it takes to actually schedule an appointment. This was only after the website would not let me schedule the appointment on line. It has been 10 years since I called the last time and now I know why I just go to my own doctor with my own insurance.update: spoke to eligibility and they apologized they couldnt help and instructed to call the general appointment line. well when they answered they said AGAIN my local clinic cant receive patients to call another number for the Marietta clinic. well 3 calls to that number and when they pick up the phone (after being on hold for 20-30 min each time) it disconnects. I guess Im back to seeing my own doctor with my own insuranceI will say everyone I have spoken to has been very polite and understanding but thats probably because I have laughed with them opposed to yelling at them about how stupid this is.9/5/2019 finally got a person to answer the phone appointment in Marietta is set for 10/22/19 lol. This is just to see a primary care so they can refer me to another doctor. This to so long I called back to get a burial plot the lady said couldn’t do it until I died I laughed and said by the time they scheduled it I would be dead of old age. We both laughed !!!

Great hospital

Dont die at this hospital. My Dad said dont take me there. Staff is who know. Go to a actual medical facility and let the VA know where you are. Likely they wont pay the bill, but that doesnt trump poor care. Its unfortunate. Everytime I go to this hospital, patient care isnt a priority. Killing Veterans. Sad.

The care and attention you receive at the VA hospital.

The wait time is entirely to long when they do shift chafes it’s like they just stroll in and get to the job whenever they can not putting the patients first worst hospital ever.

Have been on hold for over 4hrs for the last 2 days listening to America The Beautiful on repeat with outdated statistics from 2011 and still have yet to get a response. VA Atlanta is a joke, good luck trying to reach someone. Fix your garbage system.

Really nice place good Parking

First time going to this location. Best VA facility Ive been to in a while. From the time you pull into the parking garage staff is on hand ready answer questions and point you in the right direction. There was always someone inside the facility seemingly happy to help you find what you need. They had us in and out very quickly.

We love this place! They saved my dads life and the staff is always so wonderful and helpful. I thank God for this place!!! Parking sucks sometime and the phones are always messed up but the hospital is GREAT!!!

How can this hospital have an overall rating of 3.1 when most of the reviews you read are 1 star and many of those people would like to give it a no star ? I am experiencing a process that is similar to what these reviews are pinpointing. Mine has been dealing with those allowed to run a division specifically designed to help veterans, passing me to another named individual who either has a full mailbox or, their extension is a bogus number, if you can receive an extension number. Try to get back in touch with the person who passed you along. You wont be able to. In reading these reviews, I know the desperation they feel. They signed up for the military, received inferior pay in comparison to the civilian market, but many had a compassion to serve, and as a perk maybe benefit using a VA hospital for care in the future. These veterans served in the place of the vast majority of civilians who kept from serving in the military for one reason or another. Because they say to veterans,thank you for your service, thats good enough to show us appreciation for us filling in for them. With these complaints continuing, and terrible issues ongoing, are the politicians, willing to fund money for hiring and providing the proper care for these veterans ? Until their elected. They are the biggest veteran supporters in order to get our vote, then cut a budget for veteran care in the name of if the other programs set up for civilians, because if they do not get our taxpayer dollars their failure will cause the rest of the country to fail. If the veterans who served our country didnt serve you wouldnt have the opportunity to decide who gets the money. Because of the decisions elected politicians make, and the lack of interest most civilians have, the country has failed in the commitment made to the military, convincing us to take their place. Ill report back on how my case works out.

Came to the Emergency due to severe sharp head pains (suffering over a week). I was admitted to the hospital, treated, and released. Excellent service from beginning to end by EVERYONE. Thank you for listening and treating me. Your entire staff did an OUTSTANDING JOB!!!

We have been here several times for different medical issues and its great from the time you walk in the doors. Someone is always willing to point you or even walk you to where you have to be. Ive never felt more welcome in a hospital. I would recommend this place to anyone who wants to feel like they are getting the best care. Thank you VA of Decatur for your kindness.

Being from Tampa, Florida and having to get use to taking my father-in-law to theVA. I moved to Georgia to help both my mother-in-law and my father-in-law.My father-in-law always go to the prayer chapel of the VA to pray before each one of his appointments.Well July 2003 my father-in-law went to the prayer chapel of the VA to pray and he saw a publication spiritual book name Our Daily Bread.My father-in-law did not know at that time that The Good Lord had him to be interested in the Our Daily Breadpublication for what would turn out to beAn Amazing Divine Move of God.My father-in-law gave theOur Daily Bread publication to my wife when we made it home.Keep in mind it was July 2003 of that year when my father-in-law had anappointment at the VA located onClairmont Road and as always my father-in-law went to the prayer chapel of the VA to pray and took anOur Daily Bread publication home.My wife went straight to theAugust 5, 2003 story to read.You see the Our Daily Bread had3/months woven into 1/huge book.June, July, August 2003.My dad appointment was in July of that year. But my wife skipped July altogether and went straight forAugust 5, 2003 story.You see my mother-in-law home was due to be sold on the courthouse stepsAugust 5, 2003. So my wife was going to read the inspiration forAugust 2003 to encourage mymother-in-law and father-in-law to KEEP THE FAITH.Instead my wife saw the DISTURBINGHEADING OF AUGUST 5, 2003 ofOur Daily Bread.UNEXPECTED GRIEF.Keep in mind my father-in-law got theOur Daily Bread from The VA Chapel and had taken it home.Oh My God!!!My wife saw the heading:UNEXPECTED GRIEFand she contacted Our Daily Breadto speak to the writer of thatDISTURBING HEADING:UNEXPECTED GRIEF.My father-in-law praying before eachappointment at the VA Chapel caused a writer of Our Daily Bread to receive a24×36 Art Painting my wife done inHonor of the writer deceasedteenage daughter that was killed during a car accident.The VA have a prayer chapel because they realize we are human and there is aPOWER GREATER THAN US ALL THAT CAN LEAD and GUIDE US ALL.My father-in-law is yet living because of the great care he receives from GOD by way of the VA MEDICAL CENTERLOCATED ON CLAIRMONT ROAD INDECATUR, GA.

I know a lot of veterans are not happy with service, but that doesnt mean its always like that. The entire hospital and system does the best they can with what is available. To do this consistently is a great accomplishment.

AS OF THIS MOMENT I HAVE BEEN ON THE PHONE FOR 57 MINUTES WAITING TO SPEAK TO SOMEONE. HOW ABOUT AN APPROX WAIT TIME. IS IT POSSIBLE TO MAKE AN APPOINTMENT IN PERSON AT THE FACILITY. IT MAYBE BETTER THAN ELEVATING MY BP AND STRESS LEVEL WAITING FOR SOMEONE TO ANSWER THE PHONE. I UNDERSTAND THE LOW APPROVAL RATING.

Wouldn’t even let me inside to go to my 2 appointments. Essentially denied me access to service connected disabilities.

Went into the ER and had absolutely no issues. The staff was friendly and professional. My care provider took his time, made me feel comfortable and my care wasn’t rushed. I recommend this hospital to any veteran. I had no wait time either, I as in and out within 1 hour. Awesome service!

There is nothing on this planet worse than the state of Veterans Affairs in this country. It is ABYSMAL how Veterans are treated at this facility and by the whole system. Months to see a Dr.; months to get procedures done. Mountains of paperwork and red tape. HORRIBLE treatment by staff, especially this facility! Parking is a joke here. Cars are piled up everywhere there is room, and some where there is not. I wish people understood how bad it is. Over 8 hour waits in the ER!! The list goes on. I have spent thousands now going to real doctors and not dealing with the absolute MESS this is.

Substandard performance and treatment of veterans. I had an appointment on 11/15/19 at 2pm. I arrived at 120pm on the specified date. At 333pm I decided to leave after not being seen. These folks think that they are doing you a favor. No explanation was given just a cold shoulder for not waiting to 5pm I guess. People deserve better I feel bad for those that have this substandard health care facility as their only option. Shame on the directors and administrators of this facility, as those employees are a reflection of you.

I wish I could have heard the lab tach # of the person who answered my call but he was VERY RUDE and hung up on me. If you dont have the patience to work with Veterans get another job.

For those who posted glowing reviews of the Atlanta VA, please leave a post on how you scheduled an appointment without going there in-person. The site seems to always have issues and I waited on hold for over an hour the past 3 times I’ve called to schedule myself an appointment. I’m so disappointed every time I call or need to deal with the VAMC. Hire more people or change your automated phone system. This is unacceptable and I know I’m not alone in my feelings.

The VA in Atlanta is a jobs program for inner city residents, foreign doctors & nurses, and want-a-be doctors from local med schools. The Mission Act is a joke to the Atlanta VA and it is almost impossible to get referred to a Community Care doctor no matter how far away you live because they see that as a threat to their job security. By the way, you better not have to go to an emergency room. I broke my ankle in January, had to go to an emergency room for surgery and as of Oct 17 am still getting bills and collection threats from different providers. 8 1/2 months later.

I have been on hold for over 3 hours. I havent spoken to anyone yet. I just want to hang up my phone.edit: 3.40 hours. i hung up. i just cant do it.

I have to say that I am especially disheartened to read the reviews that say act grateful and you are treated well or dont complain because the medical care is free. You dont owe the VA gratitude for competent care. They are REQUIRED to render it. And as for this being free care, it has been paid IN FULL by veterans and the price is higher than anyone can imagine. Put your Congressman and Senator on speed dial here, as you will have to push to get the treatment you deserve. They are arrogant and act as if they are doing you a great service when they shovel out substandard medical care. This system has been broken for a long time. and it is beyond broken. Its time to drain the cesspool of incompetent caregivers who are enriching themselves at the expense of veterans, and privatize veterans healthcare. -Signed A Nam Vets Daughter

The staff is friendly and helpful. The only thing that I would suggest is to enforce the parking in the garage. Some cars park in the non parking zones which causes it to be hard for cars to maneuver within the garage.

This is the main VA hospital for Atlanta, GA. There is plenty of free and handicap parking. There is VIP for veterans with cars. They are adding floors onto the parking decks. The VA hospital staff is friendly and very helpful. The VA is working to improve the quality of treatment the VA provides Veterans.

This is by far the worst experience with mental health care I’ve ever seen.We were referred by the national suicide hotline for an emergency for my husband.When we arrived we went to the ER as instructed. The ER refused to see us until we were enrolled.We went to enrollment and they told us to go straight to the ER.Then we sat as the enrollment employees joked around as my husband sat incredibly depressed and angered.It was a horrible process and experience.

Majority of staff is rude, obnoxious and disrespectful. Its horrible the way they treat the veterans.

Its always crowded but Ive always got my medical needs met.. as a veteran Im getting the best care possible and its all at the expense of the government, so Im more than happy about that.. its a headache waiting for service and to pickup prescriptions but hey what you expect when its hundreds upon hundreds of people there at the same time!! Thanks VA!!!