They do a great job in a very difficult environment challenges of managing to keep residents safe from covid to understaffing issues that almost all businesses are facing today. Beth the director and Diane the director of nursing are truly compassionate people that go above and beyond to take care of the residents. Thanks to all the staff at Randall AL & memory care for the selfless jobs that you do caring for our parents.

Very disappointing outcome…and would not recommend.Kate (the admissions director at Randall) seemed wonderful. My family met with her in April and took a tour of the facility and were very pleased. We had our parents all set to move into the Assisted Living section in the summer of 2021 (we had hoped) and they paid the required $500 deposit.They were placed on a waiting list starting in April 2021. There was a room immediately available a few days later. None of us were quite ready to move them in just yet. So we waited. And waited. We were assured a room would be available soon. It was not. Now we are in the month of June. What Randall never told us at the initial meeting (and we didn’t think to ask) was that all residents in the Independent Living section could move to assisted living BEFORE anyone else on the list. This situation just kept moving our parents down to the bottom of the list. They then encouraged us to move them into Independent Living so that they could move into Assisted Living faster, putting them up higher on the list. This would have also required us to move them twice. We declined.I specifically asked them not to come to make an assessment of our parents unless we were AT THEIR HOME, which Kate had agreed. They had already made several impromptu casual visits. I thought the visits were a good idea. I felt as if Kate was trying to make them feel included at Randall. She had called me at work several times to ask if she could stop by their home and she assured me that this visit, with just her nurse (and the nurses dog) was NOT an official assessment of their abilities. She mentioned that they were both just out and about, visiting another potential resident in the area, with the nurses little dog. I told her it was fine, that my parents loved dogs and would more than likely love a visit. This was the (3rd time?) she had been to visit.Within a day or two after this visit we were sadly informed that our Dad would not be welcome at Randall because he required too much care. The nurse, on what I was told was an unofficial visit, had gone ahead and made her “official” assessment when we were not present. She made the decision that our Dad could not live there. Dad was deeply hurt by this rejection. And maybe this was all just a coincidence, but he then started to decline rapidly. He would not eat or drink and had no will to live. He died on July 25th. Two days after he was buried, Kate from Randall called and said that they had a room open for our Mom. What a coincidence! We were dumbfounded. Nevertheless, Mom declined to live at Randall. My sister spoke to Kate and was told we should be entitled to a refund, which we did receive and felt we deserved.There is nothing I can really prove about this whole situation, but it seems shady. I am annoyed that they agreed to let my Dad move in at all, even at the initial visit in April, when he was there in a wheelchair. Perhaps they should do more than one assessment? I don’t know what the answer is, and it isn’t up to me to fix how they do business…But there is a saying about people that goes like this…”I may forget what you said, but I know how you made me FEEL.” And our whole family feels this is a shabby way to do business. So, great for those folks who love Randall residence. We do not. I can only hope that no one else ever has to experience a similar situation placing their loved one in a facility.To our family, it was a colossal waste of time.

We looked at several places for my mother in Decatur, and Randall Residence was a cut above the rest. Ultimately it was the way that both the residents and staff were very friendly and engaged when we took our initial tour. Once we decided on Randall Residence, the staff worked with us to make Moms move-in quick and efficient, and her apartment was in excellent condition when she arrived. It was the beginning of the pandemic and they made everything seamless, and I was impressed how quickly policy was put in place to help protect the residents. Everything about the facility is good: the food; the grounds, the staff, and the overall vibe. Everything is up to date and well-maintained. Id recommend Randall Residence of Decatur to anyone!

I don’t usually do reviews but felt it necessary to give a 5 star to Randall. Everyone at Randall is friendly, helpful and always answering our questions in a timely manner. From our virtual tour to our window visits we are very pleased with all the happenings at Randall. It seems that customer service is just as important and taking care of our parents and it shows. Thank you Randall staff for all you have done to keep them safe during the Pandemic. Thank you for answering our questions and seemingly doing it without concern or hesitation. So glad we made the tough decision to move them to Randall. Thank you

My Mother passed away this past February and my Father needed assisted living as he could not live at home by himself. Thankfully I was reconnected again with a previous DMH co-worker Beth Bolyard. Beth understood this was a very difficult time for me and I had a lot of decisions to make in a very short time as I live in Florida. Beth and Kate made the orientation process very easy and comfortable and was able to get Dad moved in by the end of February. He has a very nice comfortable apartment with a nice view outside. He enjoys the food, the staff and daily physical therapy which has helped him so much. I have great piece of mind knowing that Dad is in a great place.

From the first contact with the personnel at Randall Residence mother was treated with respect and concern as she made the decision to leave her home and move into an assisted living facility. The day of the move came quickly for mom, but the staff welcomed her with kindness and care. She is making new friends and looking forward to some of the activities available to her.

We visited Randall Residence looking for memory care for my Father-In-Law at the suggestion of his neurologist who had been treating him for Alzheimers for two years and was in the process of revoking his driving privileges. My FIL was willing to move in. We agreed to go on the waiting list that was at least a month long. Within a couple of days word came that there was an opening that we decided to take. This required an evaluation and we were pressured to do it right away so that there was time for an in person evaluation and to retrieve his medical records! If he was in before next Friday he could even avoid the price increase! My wife had to take off work with an hours notice - it couldnt be scheduled for tomorrow. If you have ever been in the finance office of a car dealership you will have a pretty good picture of what it was like.Anyway the evaluation proceeded. Over the course of about 30 minutes the nurses asked him if he needed help doing a bunch of things like bathing and taking his own medicine. He gave an unwavering no to all of these. He didnt need help doing anything. Of course my wife expressed her concern at these answers after the evaluation. The Randall nurses wanted to get records from the GP and neurologist and they would make their evaluation. My wife called the doctors offices and prepped them to provide the records - there wasnt time to waste.The evaluation came back in a couple days. Good news! He qualified for Independent Living! Its way cheaper! Of course this was still a concern to my wife but she was reassured by the marketing director that it would be easy to transfer to more care if it proved necessary. And again there was that price increase coming and the $1000 initiation fee doesnt need to be paid again to move to the higher levels of care.So we moved him in. A couple days worth of confusion but he was someplace where he didnt need to drive and he liked the food and activities. My wife continued to take him to doctor appointments visiting both the GP and neurologist in the first week he lived at Randall. When asked about providing the records to Randall neither office had records or recollections of any inquiry besides the heads up they got her.Fast forward a couple weeks and my wife got a call on Monday morning from Randall saying that he needed to go to the hospital. To the psych ward. For memory care we asked? No the psychiatric floor. They were looking into finding him a bed anywhere within an hours drive. He was going to need to be evaluated for at least a couple of weeks.So my wife meets with the marketing director to find out what is going on. Apparently he had taken food off of someone elses plate! And then he tried to open the door to the wrong apartment! He NEEDS memory care and they just couldnt accommodate him. They wanted him in a different facility and the sooner the better. It was that or they were going to send him to the psych ward. We moved him on Thursday.So in less than 30 days he was in and out of Randall. He was out the $1000 initiation fee. We were out the effort to move him twice and he was confused about what he had done wrong. But I like it here?! A place that was supposed to help and support us and make dealing with Alzheimers easier had made it worse.I dont know if it was fraud or incompetence that led him to be evaluated as independent but neither is a good look. We did have friends mention to us that the seemingly incongruous psych ward recommendation is a tool used to evict patients. Google patient dumping psych ward. Another reviewer had the same issue.Finally, you should be cautious of putting much weight on the reviews available here or on Randalls web site. While getting ready to write this review I noticed at least 5 (of about twenty) that were posted by employees from cooks to the executive director. There was even one on Randalls own web site from the marketing directors ex-husband. If they are willing to compromise their integrity for a google review how can they be trusted to care for your loved one?

I truly enjoy working with Randall Residence. You can tell they care about each and every resident. Beth Boylard, Executive Director, is a great leader. Her team truly cares about the residents and it shows. I will continue to recommend this community to friends & family. Thank you Randall Residence of Decatur for always going above & beyond. Its a blessing to work alongside you all.

If you are looking for a great place for a senior you care about, Randall Residence is it. You will find kind and compassionate workers and a beautiful facility.

A beautiful facility with happy residents. Professionally Ive had contact with residents and staff at the facility many times. Their staff is friendly and professional. Their resident apartments are personalized, clean and well maintained. I definitely recommend touring this facility is you are looking for an assisted living for yourself or a loved one.

Staff is very caring and supportive!

Great staff, clean facility and hands down great place.

Randall Residence has given quality care to my Great Uncle from caring and knowledgeable staff. I am very please with the cleaness of facility. I would recommend Randall Residence to friends 100%

Randall Independent Living is the place I pick to be my home. After looking for almost a year at senior living apartments, Randall Residence of Decatur had everything I was hoping for. Plus, my friend Wayne was already living there.Karla, in their marketing department, was very informative, and took her time in explaining everything to me. She even invited me to have lunch with them. I felt they had a genuine interest in helping me determine what I was searching for in a new home. When I made my decision, I sold my RV, moved from Arizona, and moved right into my new home at Randall Residence.It is nice to be around people my own age. There are plenty of things to do. My favorites are picnics and band concerts. The food is good. The housekeepers are very thorough and always willing to help me keep my apartment clean.I have a nice garage for my car close by the main building, and when I don’t want to drive, there is always Randall’s bus or van to take me where I want to go. I like the idea that they are close to shopping, restaurants, and my eye doctor.

For 6 years my home has been a very comfortable, lovely apartment in an assisted living facility. I have a spacious living room, a large bedroom and an en suite bathroom. We are currently going through a renovation process, which is making the whole building brighter for all of us. Every effort has been made to be sure we residents are not too inconvenienced. The concern is that residents come first, and that purpose has not changed in 6 years. The best part of living at Randall Residence of Decatur is the great staff, who are so caring and loving. If you are looking for a place for a member of your family, come see us.

I had the pleasure of visiting Randall Residence when they were providing an open invitation for family members to eat with their loved ones.  I have nothing but great things to say -as this was my first visit since my grandma’s 3 yr stay because I live out of state,  I am so happy that my grandma is happy at that facility it makes my heart jump for joy.  The food the facility provided was superb it was a true Thanksgiving dinner cooked by the staff.  Although the dining room area could use some updating of its outdated wall paper it seemed invisible to me because what really mattered was that my grandma was so proud everything.  She wanted me to meet her favorite staff and I can see why she loves them so much.   It’s such a cozy family like environment; I can’t wait to go back this summer!

When we became unable to take care of ourselves, we decided to move to Randall Residence. We have been very happy here. Everyone is friendly, the food is good, they do our laundry, clean our apartment, give Carl his medication, and help us in anyway they can. They have a driver to take us to doctor appointments or other errands. They have an activity room where we go for exercise, crafts, games and sometimes movies. They have a beauty salon, and therapy if you need it. I told my sister about Randall Residence, and she moved in just down the hall. We would recommend it to anyone!

I think Randall Residenece of Decatur is a wonderful place. The staff is very professional but warm. The rooms are spacious and we liked that the residences have a full kitchen in them.We ate in the dining room and were pleasantly surprised. The food was great and the staff took our order just like in a restaurant. All of the people there were so nice. The dining room itself was nice too and had lots of windows.We liked that when we came into the facility, we were greeted with the small of coffee.Overall, we were very imipressed.

Great place.... if you enjoy your loved one to be transported to DMH psychiatric unit in the middle of the night with no shoes, no medicine, no change of clothes, no walker, no glasses, or any family at all. My ONE request to my mother coming here was if she has a behavior at all to call me. I literally live up the street and am a stay at home, and can come anytime. They PROMISED.Two days before they sent my mother to the psych ward, I spoke with the director and she told me my mom was doing wonderfully. I even have the texts to prove it. Then the day they took my mom to the hospital they asked my sister about sending her to DMH psych. My sister asked them to wait one day so she could get more info together, and the director of nursing agreed to wait one day. Then later that night, BOOM, my mom was taken in the night. THREE WEEKS AFTER Randall Residence took her in. Deposit, gone. Gone fee, gone. Full month of rent GONE. My sister and I have called the DON and the other director numerous times and can’t get an answer as to why my mom was whisked away in the night or why she can’t come back. Yes we find out 2 days ago that Randall Residence won’t allow my mom back, which is odd considering they came up to do an assessment to see if my mother is fit to return to Randall Residence, but why would you access a patient to return weeks before they are ready to be released? Because they don’t want her for no good reason, that’s why. A reputable place would wait until a resident has been put on all medications and that all medications are leveled. My mother didn’t even start a new medication until TWO DAYS AFTER Randall Residence refuses to take her back . So they have NO IDEA If she’s mentally able to return. Ruining people’s lives and taking their money with no refund is what this place is good at. Stay far, far away.

Beautiful place to take your love ones staff under appreciated though