CONSUMER REPORTS does not list AEFCU hence does not recommendthis institution. Smaller banks local Unions made the list, AEFCU did not. Here is why;Hardly any branches, always new faces, it seems people dont work there for long which means they probably pay slave wages, rates are the same as any other bank ,tellers are just as nice and plain like in any other bank, they operating under pretense of being local but the reviews from BBB shows a different tale, a tale of misery and burden perpetrated by AEFCU and folks upon themselves. It was an eye opener...In a nutshell they dont stand out.Bigger the bank the better more branches more options!Consumer Reports recommends Ally for checking (0.25) and saving (APY) 0.50% we are in the process of switching since American Eagle Credit Union have nothing to offer except quick cash dump off for those who earn cash.5 year member

I have been doing business here since they opened this location. Ive met just about all the staff at one time or other. They have always been friendly and very helpful. Always a nice conversation while transactions are being conducted. Wonderful experience. Always looking out for your interest. ( no pun intended.) My kind of people.

Best EVER !!Had to add thoughts to a review that gave AEFCU an 1 star review. Consumer Reports shouldnt be used as a go-to for researching any company or products . We are subscribers as well.Being a member since 1991 as well as my husband since he was a child through his Dads employment. Our experience has never been lower than 5 stars.The staff is ALWAYS VERY HELPFUL and never have I heard or seen these dedicated employees come across as rude, show any unhappiness with their employment and even share in the joys of their customers lives. (My 1st Grandchild was the highlight of my life and they always made me feel like my joy was theirs)I am a subscriber of CR and would love to read your claim.Free coin machine for members, always updating online capabilities and recently decreased paper transaction slips with state of art palm scanning service to ensure customer integrity and doing everything to decrease paper waste which in turn saves our future environment.Staff changes are required to train and be aware of how the company operates within other branches.Use your personal experience to determine your opinion, while researching businesses is beneficial, many are either not reviewed or not accurate.Per another review complaining about showing ID , I am certain if your account was impacted due to no ID needed, the first to blame would be the AEFCU. This is done for the consumer safetyTo AEFCU Staff , there is NO other financial institution that can provide the best possible customer service , help with ANY issues and always done with a kind word, smile and our family is extremely proud to be members for over 30 years.Have recommended AEFCU to friends,family members and will continue to do so ! Keep smiling!

I have been doing business with them for a few years now. They are always very friendly and a pleasure to do business with.

Awesome staff and very helpful

Tellers are knowledgeable and friendly. Customer service is excellent. Banks could learn a thing or two from American Eagle!

Have to show I.D. to get in the building... Should not have to since I wanted to make a deposit...Worst-case of customer service since having been a member there... soon to end

I visited My American Eagle Federal Credit Union in Cromwell, on Saturday March 31, 18.I was treated with respect, kindnesscourtesy, and professionalism. It was an uplifting and positive experience.

My sister brought me there so I could open andaily start an account. The man working with us was very kind and understanding. I would most definitely recommend this bank to othets.

Best customer service in each branch and over the phone. I wouldn’t go anywhere else for my banking.

The tellers are always friendly,and make doing business here,an efficient and easy process .

Great place.

Great customer service!

Great staff

Always quick service