Cannot begin to describe the amazing care my husband received here. From the manager Diane, to all the staff Deanna, Beth and Jeanne and Dr, Paino delivered the best care to my husband. There are no words to describe our gratitude. If I could give 10 stars I would. Amazing people and top notch service!! We’ve been to other urgent cares and no other place can compete. Well done. You all deserve raises!

Fast ,no attitude service. Genuinely cared about how you were feeling . From the desk to the Doctor. I will go back. I will recommend this service. First time at an URGENT care too

I went in just to get a prescription renewed since i don’t have a doctor in MO yet. i literally spoke to a doctor for less than 10 minutes and was sent on my way - he didn’t even really help me as much as i needed and refused to give me a medication i really needed, insisting i find another doctor. got a bill in the mail for $420. no exaggeration, $400 for an urgent care visit. and i have insurance. don’t go here unless you want to pay an arm and a leg for essentially nothing.

I had been to 2 other clinics from a competitor a total of 6 times after two doctors ordered a simple chest xray and it wasn’t until I went to the St. Luke’s Urgent, my seventh stop, that I was actually seen, and quickly. Within moments my chest xray was completed. I believe Dr. Osmack was my doctor. He was AMAZING. He was caring, and attentive, and thorough. The whole visit, with a breathing treatment, took an hour. Even more amazing! The rest of the staff was friendly as well. Total night and day difference from the other clinic. If I have an urgent need for care again, despite being a patient with another “group”, I will come to St. Luke’s.

This is the worst med stop in st louis. No one even notices if you are throwing up or dead in your exam room. Do they even know we can hear them talking about lunch and how lazy they feel. People are here because they are sick. Find it in your heart to move faster.

Rude front desk office. Why do they hire someone who don’t want to be in that position and full for un wanted attitude. Horrible!! The person who hire them should be fire along with them. Honest feedback

Charged me $420 for a 5 minute visit and the doctor didn’t even help me. i’m so mad i came here, please find another urgent care.

Many people today are still confused about the level of care they receive at an urgent care versus an emergency room. Urgent care is mostly for things you feel comfortable handling with your primary care physician; and an emergency room, well that is definitely for an emergency. Ive only been to two urgent cares in my life and I can definitely say that this one had the best service so far. Beyond a few things that my primary couldve handled, I was actually sent here by my primary to handle test results.This place can be slightly awkward to enter. You can either turn in directly which is a bit of a slope or turn at the CVS and come around the back. The latter is the safest option considering the heavy amount of traffic Olive sees. The waiting area is rather small but the Associates here handle people quickly. When you walk in youll see two intake booths with two Associates ready to help you. You know the drill... you fill out paperwork, show your insurance card and then you wait for a few.The examination rooms all seem very fresh and clean, so too was the waiting area. It was believed I had some internal bleeding so I was tested over several days. The ladies here were great at getting me in and out and once youre in the system youre its pretty much a breeze when it comes to registration. It is absolutely liberating to get results back and know that youre OK.Urgent Cares are popping up everywhere like summer time weeds - but rest assured with all the options you have, THIS is the place you should go.

I took my mom into the Creve Coeur location specifically concerned about a potential blood clot because of sudden pain and swelling in her ankle, foot and leg. They did an X-ray even though my mom knew she didn’t injure it. Dr. Samera Majeed sent her home saying she must have injured it somehow without knowing. Wrapped her ankle in ace bandage and sent her on her way. She was able to get into to her primary care doctor the next day. She had an ultrasound done and she did have a blood clot! I’m extremely disappointed that they dismissed her concern about a blood clot and didn’t do anything to explore that possibility. This was a big miss on their part!

Wait time was really long... scheduled an appointment at 3:30... took my vitals.. but now Im stuck waiting for a room to open up... its 4:30

Worst urgent care Ive ever been to. Was charged $400 for a 10 minute visit where they essentially did nothing!!! Insurance would not cover it. Please stay far away from this place.

Great place with excellent Doctors and Nurse practitioners. 10/10.

My primary care physician sent me to this facility for some lab tests and a chest x-ray in advance of a physical, so I didnt need to see a doctor there. However, the staff I dealt with was friendly and efficient and I was in and out in 30 minutes - unheard of in my experience.

The nurse did a great job today. I pass out every time after I have blood work done, and she was on top of it. She made sure I had water and cold wet towels once she realized I was passing out. It made me feel really taken care of. Another nurse saw me slumped over in the chair and came to ask me if I was okay. She allowed me to lay down for several minutes until I was ready to go. Thank you for being caring and on top of it.

I have gone here twice - both instances on a weekend. The nurses and physicians have always been extraordinarily nice and accommodating. I am a physician and I feel they have asked me good questions, did appropriate evaluations and made good recommendations. I would recommend to friends and family.

The standard of care here is awful. Of all the urgent cares I have been to, this is by far the worst in terms of speed and quality of care. Granted, there are a few good nurses here and one doctor who did advocate for me, but Dr. Shabaz Qalbani literally HURT me (and made my issue worse) while doing a physical check on my shoulder for a worker’s compensation injury. I had never seen him before and he had 0 knowledge of my case but decided to rip my shoulder up and over my head, while I was protesting and yelling that it hurt. I hadn’t been able to lift my shoulder up for almost a month, but he made sure that it went up there, ignoring the popping and my previous muscle tears. Never coming here again.

This was a referral from someone who had visited the facility so I went to the expecting great service and was given phenomenal. I did not expect the insurance to cover it and was surprised to discover they did but I am not sure that is the norm. The entire staff was professional and very attentive without rushing me out the door. The best part is they have everything on site to figure out what is wrong and provide medication if you need it, that was a huge plus for me.

I went this Urgent care this morning to check for influenza viral infection. I insisted to my provider to check for influenza. She was not willing to do that. I was treated by an incompetent NP who told me there was no influenza out break in St. Louis according to CDC. I understand CDC gets influenza out break data from local health care providers when they check their patients for influenza. This NPs reply doesnt make any sense at all. She asked me to take Tylenol for every four hours. I know how to take over the counter medicine without her advice. I insisted her to give me a cough medicine prescription to get relief from my severe cough. Finally she did it for me. I felt that it was waist of time and money to visit this Urgent Care.

I want to say a HUGE “thank you” to the amazing nurses and doctor working the morning of Sunday, February 8, 2015. Their quick work and decision to send me straight to the hospital absolutely saved my life. They made me feel safe and listened to, and I knew I was in good hands from the moment I walked in. Thank you so much!!

The doctor Mary was not helpful at all! I would NOT go back! She was very sarcastic and basically told me she couldnt help me. So it was a waste of my time visiting the urgent care for my high blood pressure. I would go elsewhere for u want better results. Then I received a bill of $290.10 for them only checking my blood pressure and to tell me to go home and meditate. $ 100 and something for St.Lukes and $100 something for the Nurse Practitioner to just look at you. VERY PRICEY! Id give them no stars if I could.

Virtually no wait, exceptionally clean and friendly. Everyone the I came in contact with was way nicer than they needed to be, and extra conscientious. Highly recommend!

St. Lukes is great! Cathy and Mary, the two nurses that worked with me were incredible and accommodating. Also probably the fastest urgent care center Ive ever been to.

I went to this Urgent Care after a volleyball game where I thought I broke my finger. They were able to do x-rays, the doctor looked at them, gave me her initial assessment that the x-ray showed it was not broken, but based on how it looked on the outside, she sent it to a radiologist to confirm. While I waited for the radiologist to confirm, they gave me some crackers, water and pain medicine to help with the pain. The radiologist confirmed that it was not broken, they gave me a splint and some follow up instructions and I was in and out in about an hour.Lots of complaints on here have been on billing, and my husband and I have both experienced them charging an ER visit for urgent care services. My insurance (BC/BS) has told us that is an issue with our insurance plan, and all urgent care visits get billed as ER, you just have to call and explain that it was urgent care, and the insurance company will take care of it. Expensive trips are apparently not the fault of the provider, but an insurance issue.

Went into this urgent care feeling absolutely miserable, they looked in my ears and throat and listened to my lungs and decided I was perfectly healthy. They sent me home. The next day I was still feeling terrible so I went into a different urgent care and they assessed me and tested for influenza and strep. Both came back positive. With how common both the flu and strep are right now I feel they should have at least tested for these before sending me home.

Just left there! I went in because of a cough Ive had for 3 weeks. I was in and out in 30 minutes, the front desk staff and doctor were great. Ill definitely visit again if the need arises

They should change their name to Not Urgent Care. Its the second instance we were made to wait for a long time. The first time I went with my 5 yr old son with severe pain and they made us wait for an hour to see the physician. Today we went with his bruised hand and again same thing happened. We waited so long finally we had to walk out to another urgent care. Will never go here again.

Horrible wait times. No consideration for the patients. No one even checked to see if I was still alive in the room. Everytime I visit this location I’m always waiting for more than 2 hours just to be seen.

Horrible wait times for no reason. They will leave you sitting in the room for hours before a doctor sees you. Everything seems rushed and unprofessional. Absolutely horrible

I don’t know if the physician was just in a rush but I came in with swollen tonsils, pressure in my face sneezing, watery eyes itchy throat and burning sensation when I inhale AND SHE WANTED TO TEST FOR STREP.... I’m new the having seasonal allergies so I don’t know but I know it’s not strep and then she goes oh it’s just viral gargle salt water... 😒 so annoyed I’m sure it’s s sinus infection I’m just disappointed that she gave up so easy

Not my best experience here...They (Barb & Dale) forgot I was in the waiting room and Barb blamed me. No apology about my wait until I was halfway in the parking lot, Dale yelled it to me from the door since it was now raining outside. I felt like I was bothering Cathy by being there. My receipt rolled into a cup of water and she even cursed about that. After all of that, I couldnt even get the prescription that night (my whole purpose of going to urgent care) because they did not complete it correctly. I dont know if this was just an off day for them or what but this was the last thing I needed when I was Ill and not feeling well. Where was the compassion and service?

This place is short staffed, slow, and sorry. I had a testing at 5pm and had arrived 40 mins early. After driving here from fenton.They only had one person doing the drug testing and by the time she got to me was 15 mins AFTER my scheduled appointment which had expired because they had to scan and test me by 5. No sorries and one of the staff had a smurk on her face. I asked for a manager and there wasnt one she had suddenly just left. I will never go here. NEVER ill drive 30 miles to get to the next one.

Deidra was amazing. They take great care of patients and really care.

They took me in right away. The staff was very caring. They gave me x-rays and found out my hand was broken in 3 different places. They referred me to a wonderful surgeon at St. Lukes, Dr. Andrew Blackman and I am on the road to recovery very quickly. They managed my pain and are just the best!

I live in Iowa, and was passing through St Louis when I needed a doctor for a less than ideal situation. The staff got me in quickly, and every person I encountered there was friendly, kind, empathetic, and solved my problem. The entire visit was 20-25 minutes and I was on my way. Thank you Deidre, Mary, and Carroll!

The worst urgent care I have ever seen. They asked me to pay a 25 copay but later their bill never reflected this payment. Wrote a letter to them and they quickly referred my bill to the COMPUTER CREDIT INC, a debt collector. It seems that they dont like to speak with me about my bill. OK, I dont want to speak with them too.In conclusion, stay away from this urgent care.

DO NOT GO HERE. They billed me $300 to see a doctor about upper respiratory infection. I was in the building 20 minutes. 10 minutes in the waiting room, 5 minutes with a nurse, and I was only with the doctor for less than 5 minutes. Tried to fight the bill, but I was informed by St Lukes billing staff on the phone that the minimum facility fee to walk in the door at this location is $180. Minimum. Regardless of care. And, to beat it all, what he prescribed didnt help. Awful customer service, they kept trying to blame my insurance. I was in-network with very good insurance. It wasnt the insurances fault that this place bills outrageous amounts. They sent multiple threats to send the bill to collections, all the while they were close-minded about even the smallest reduction int he billed amount. Finally I paid it to be rid of them. A $300 lesson learned. I wont go back to any St Lukes facility. Healthcare at its absolute worst. DO NOT GO HERE.

Staff have always been helpful with fast service each time Ive been here.

Strongly encourage minorities not to frequent St Lukes urgent care. Doctor misdiagnosed my son charged me a total of $596. I had to go to another doctor to receive correct care.

They was really great and they work in a timely manner. I will definitely visit them again.

I went to both Eureka Urgent Care and Creve Coeur Urgent Care and the staff were awesome. They really looked after me and made me feel like they actually cared about my wellbeing. And also, these two facilities can see you either as primary care or as urgent care, which may help a lot because the copay is lower with primary care. Remember to ask them when you register.

Stay away!!!!! Horrible service!!!!Rip off on the money. Had out break of rash from poison ivy. They did not do a single thing accept writing a prescription, but charged $305 dollars for it through billing the insurance. Did the same thing at the Walgreens clinic before and only paid $60 without any insurance.Tried to solve the issue with the billing department, but they do not care about you at all and dont want to help.Point of the advise if you will decide to go there, ask them how much they would charge you before they will do anything to you.

This place will do what you need. But has some of the worst customer service I have ever experienced. Very rude. The doctor was fine, but the receptionist has an attitude answering a basic question about the bill.

TLDR: DO NOT GO HERE!Was here for my son in June 2017. He was 3 years old when this happened. AVOID St LUKE altogether if possible. They are scammers, they are deceivers, they are liars. Will charge for doing NOTHING!Now the event:My son hit his chin to the edge of the bed while running around and was bleeding. His chin opened, so we had to do something otherwise it would leave a big scar. We did not want to go to ER, since ER makes you wait for hours, and charge a lot of money for even the tiniest thing they do.First thing, the nurses see the child bleeding, but still are busy with paperwork! Wait 15 minutes for her to fill in my info. I already gave her my drivers license and insurance card. Hey my son is bleeding for god damn’s sake. You already have my info and cards and id. Just help him first and I can sign your damn paperwork later. But NO! So we waited, he is still bleeding.15-20 minutes later she is finally finished with her dissertation 😊 and brings me a paper to sign. And we get in. 5 minutes later the doc comes in. And they do a glue with a nurse in just 3 minutes. Easy! We are told to make him sit a much as possible so that the wound sticks together. We get out and I pay $25 as a copay.For 3 days we really made him sit down and watch cartoons. 3 days later the wound is already old and the glue falls off. We see that the wound is not exactly closed, there is some opening. We decide to go back there in case they can fix and think they are at fault. The nurse tells me that the wound is old and probably there is nothing to be done. I ask for a doctor and of course she doesn’t show up. Another nurse tells me that something might help, it will clips the wound. So I am hopeful and say yes let’s do it. I again sign another paper. Hell, they make sure they are getting paid there! We go in. Another doc comes. Guess what? She looks at it and tells me that there is nothing to be done. Hello??? Couldn’t you tell me this 2 minutes ago. No, they will charge me for this! Easy money. She talks for like 10 minutes, holding us there for nothing. She also tells that many of these kind of wounds do open up. I am not sure whether she lied there, but I trusted her. She puts some ointment on the wound and let us go. I even forgot the little tiny package there. A damn ointment!! They receive it probably for free or for very little. I know what is coming towards me, but let’s see.After 2 weeks or so I get the first bill. But the unexpected is this: After another 2 weeks I receive another bill, this time for the second visit. Guess what: it is twice as much!! In the first at least they did something. In the second one they did not do anything at all, and I still get charged, even more than before!!! I am just speechless. By the way the total charge for each of them is around $1000. After the insurance pays some, and knocks off around $800, it goes down quite a bit. Lol, charging $1000 for chatting! How fair is that?(Another interesting thing of the healthcare industry in the US. You are charged a large amount and the insurance knocks off or does not accept a significant portion? Then, that portion was not worth charging to begin with, right?)After complaining, they put me into contact with the Royal St Luke complaint line which stole an hour from my life talking to me. Lo and behold this also didn’t solve any problem at the end. Wasn’t expecting anyway. If they were decent, honest persons they wouldn’t charge me at all for the second visit anyway, or charge me a tiny amount. Her talking to me was worth hundreds of dollars!So this is my experience with this St Luke Urgent Care. You wanna get scammed, go ahead and visit this place, or this hospital. Good luck!

Everyone there was very friendly, caring and competent

Took my daughter here and the staff was wonderful time wise was great, took very good care of her would recommend this urgent care over any.

Horrible billing service. I was charged for an emergency room visit when it clearly says on the outside of their building St. Lukes URGENT CARE. How is it I get charged for EMERGENCY ROOM, when this is an urgent care facility? Stupid people working there who dont care that it is actually the patient who gets stuck with the bill.

The staff was nice enough, but I did not feel as if the doctor listened to my complaint. I had what I know was a medication reaction and was given a diagnosis of acute arthritis. I did not receive any lab testing, only x-rays which I was told showed swelling(which I could see and arthritic changes). I think going there was a waste of time because I was in severe pain when I went and remain in severe pain. For any future issues, I will go back to BJ Urgent Care as I feel I got a more comprehensive exam there.

I went to this facility for treatment. I could not swallow, it felt like my throat was full of broken glass and razor blades. I could barely speake and I was utterly miserable. They said I had a sore throat and there was nothing they could do. I went to the ER the following day, Sunday, and was diagnosed with Mono. I was then given IV pain meds and a prescription to help alleviate the pain. So basically I was completely dismissed and the diagnosis was laughable. I would not waste my time nor my money visiting these quacks.

I came in this week with intense symptoms from what was later discovered to be acute frontal sinusitis. The doctor probably spent less than 30 seconds actually examining me, didnt seem to be listening to what I was saying, and sent me away with a Xanax prescription which did nothing but make me feel worse.

I came in and found out my ankle was fractured in three places, the so called doctor didnt cast it or even wrap it, he told me to order a walking boot from Amazon. After that I went to the ER and they were shocked how I was treated and here I am 3 months later and just getting out of my cast and now in a walking boot.

Great service. In and out. Saved my life

Ive been here twice, no waits, no billing issues, very friendly and competent healthcare. I think a lot of the poor reviews on here are unfair and not true reflections of this facility. I will definitely be coming back.

This place is terrible. it takes a lot of time just to get in. even after you are able to get in, the nurse practitioner there dont know what he is doing. he confidently provides me with a diagnosis of a c spine fracture and put me on a hard coller with which I am unable to move my head and send me to ER. ER doctor cleared me out after a CT scan. they dont have the sufficient knowledge to read a X ray report, neither the nurse practitioner or the radiologist does. I went there at 1 pm and was cleared by ER at 8 pm. 7 hours of trauma and ordeal, I had to deal with just because this incapable urgent care.

Went in they help me so fast i was there less than 45 min

Expect to be billed a LOT... care and service was great, nothing at all against the physicians and other employees. However, I went in needing a bottle of antibiotics for an animal bite, and it cost well over $200 out of pocket, even with in-plan insurance coverage that I pay $100/week for.

They under medicate you, wanting you to come back in and pay another $100. for another script. I need to find out, how to get retribution, legally.

The meds they gave me made me sick. First, I called and waited an hour with no call back. I had to call them again. I asked for something else. They told me I would need to come back because the doctor I saw yesterday wasnt in today. I cant afford to go back and pay for new meds. So, Im out of luck. So much for doctors caring about their patients. Im givng two stars instead of one, because the nurse was very nice. Everything else? Not so much. Avoid this place.

I had the same experience as a previous review! They told my son to pay a $25 fee (not sure where they dreamed that up since my insurance for doc visit is $30, or if its truly an ER visit we dont have a copay its just a percentage after meeting the deductible) All he had was pink eye so they just had to do a very quick visit and give him a script for meds and now St Lukes billing wants us to pay over $230!!! They were ok as far as care when I had been there, but I have had billing issues before, but he was in pain and it was a weekend so I went ahead and let him go there, but I know now not to unless really an emergency!!

Ive often been to St. Lukes urgent care because I travel internationally a lot--and I always seemed to get sick on the weekend when I get back home or over a holiday.Dr. Timothy Soncasie (one of the doctors) actually questioned my diagnosis and encouraged me to get a CT scan because he thought there was more going on than I realized. Sure enough, I had septic and toxic infections in my sinus and they had been poisoning my system. The lump in my neck (which had become a cancer worry) was simply the toxic overflow. Thanks to Dr. Soncasies experience and exceptional care, my life is so much better. Surgery cleared the infection and I feel 1000% better.THANK YOU DR. SONCASIE!!!!

ONE OF THE WORST HEALTH CLINICS IVE EVER BEEN TOO.RUDE JUDGEMENTAL PEOPLE WHO THINK EVERYONE IS HOOKED ON EVERYTHING.PROBABLY BECAUSE ALOT OF THEM ARE.ITS A SHAME THERE ARE SO MANY OFTHESE SUBSTANDARD CLINICS.AND THE SAME staffRUN TOO ALL OF THE DOZENS OF THESE THIRD WORLD PLACES.DO NOT GO HERE!!

Fraudulent company. Their schtick is that they charge you at the front desk the copay of an urgent care visit, then actually charge you the cost of an emergency room visit. Still getting harassing calls from debt collectors to this day. Do not go here at all costs, it is a complete scam. Misrepresentation and fraud is what they are about.

Wrote a prescription for my daughter that would have resulted in an over dose, then defended the dosage as normal for a 2 year old, even though it would have put an adult in the hospital. Then they over billed for the visit and tried to out is in collections.

They should call it extremely slow care, instead of urgent call! Waited an hour and a half for an emergency situation!

The NP first called herself a doctor and then corrected herself. Which was off-putting. Also, I had sever sinus infection but the NP dated my Rx for 3 days AFTER my visit in the event I cured myself. $100 office visit. Totally unacceptable.

Horrible billing service. I get charged for EMERGENCY ROOM, when this is an urgent care facility .

Closed early on a Sarurday! Guess my fault for waiting but EXTREMELY unprofessional!!!

Been waiting for 2 HOURS for a drug test! 5 people got here after me and they all got seen before I did. Ridiculous!

We were billed twice for the visit. Once by the facility and once by the doctor separately. Most expensive urgent care Ive ever been too.

Way too long of a wait. Took them two hours to read an X-ray. Horrible

Great service!