My mother in law gets home health services through Concord. It took them 10 days to send an aide. The PT person was there right off the bat. My wife called to assess why her mother hadn’t been seen by an aide or OT. They told her that the PT person assessed the clients’ needs for aides and OT, which is not accurate. We both have doctorates, so we don’t fall for this kind of BS explanation. The acute rehab where she was made the assessment of what my MIL needed, that’s why Concord was called. My wife was then “coincidentally” contacted by the aide and OT the same day she called.In addition, the aide came in today and was in closed contact with my MIL. Although masked, Concord later contacted my MIL to inform her that the aide, who’s unvaccinated (we’re in RI, where our vaccination rates are high), has a boyfriend that just tested positive for Covid. As a result, my MIL was not allowed to go to an appointment with a specialist today (which she needs given her frail health) because of Covid concerns.It boggles the mind that those in close contact with people with compromised health are not vaccinated and that the companies that employ them do not require them to do so.Don’t want to get vaccinated for some reason? Don’t work with medically compromised clients.

Kristin, our physical therapist, was fabulous! She was warm, caring, funny, and she did an excellent job as my sisters physical therapist. My sister now has full use of her shoulder, even after she was told by her doctor that she would never gain full use of it again. We definitely recommend Concord Home Care. Every person they have ever sent our way has been top notch!

I have had some excellent CNAs from this agency but lately they seem to have trouble filling spots. They say its because I live in Southern RI - Northern Narragansett. So, if you live in Southern RI, it might be better to try a different agency.

We have used Concords services twice for mom and have always been impressed and pleased with the services they provide. All staff are reliable, courteous, professional and very caring which is most important to us. Each time I called to set up services, they were able to start within a few hours! It is so hard to find reliable help.This is a great company from top to bottom. We will continue to use their services and recommend them without hesitation.

Upon release from the hospital, we were in need of same-day services. Laurie returned our call immediately and sent a wonderful CNA that night.Follow-up requests were also handled very promptly with professional and competent staff. I would rate them as top-notch with my highest recommendation. Thank you Laurie, Cindy, and crew! ~Caroline

Concord is providing 24/7 coverage at my home to help me take care of my husband. I am very happy with all the CNAs that we have had from this company. They are always on time ,very dependable and very competent. The office staff are always very helpful and caring. Concord has helped me to keep my husband at home!

I met Laurie Coia, Director of Client Services, this past April when I brought a 97 year old man to live at Greenwich Farms in Warwick, RI. She explained the duties of the caregivers and the scheduling options for various shifts. She responds to my text messages regarding care and shift changes on the same day I send them. She is an invaluable resource for me and my friend.

I called Concord Health in the morning and I was able to get a very compassionate qualified aide that same night for my father...Thank you for the great service in a difficult time of our lives...I will highly recommend this company... sincerely Paula R.

I have worked here for a year but it feels like Ive worked with them for forever. The staff treat you good. The starting pay is $12 an hour. They raise it every year

Very Helpful company. I recent inquired about services for my great grandmother with concord, i had a wonderful conversation with the director Lori Coia. she helped explain what her services would benefit my GGs needs. unfortunately they did not have available staff but lori provided me with a list of other companies and contact information that would be able to help me out, and even mentioned that if they have the availability she would reach out and see if i needed services still, was a very nice woman to speak with and sympathetic to our needs, and extremely helpful in our search for home care services.

Horrible managementCalled for care with specific days and hours on a Wednesday. Was told not a problem will call next day to set up meeting to sign relevant paperwork and begin services in a day or two. Great since I needed service by following Monday.Call next day from Lori Coya, director of Client Services She tells me I’ll see if I can get someone for your hours. I’ll call you back Monday.Not sounding good.Call Monday Ms Coya says we don’t like taking Medicare patients on weekends because we pay them more than Medicare, but I’ll see what I can do and call back. No call Monday. I call Tuesday and again Wednesday. No call back from Ms Coya.I call Thursday, a week after I’m supposed to sign paperwork. Call back from Ms Coya. “Oh I have nothing in your area. I told someone else to call you. Too bad they didn’t. (That’s a lie. )Try somewhere else. “Now I need to take time off from work to watch mom while I find someone on my own. Again.

I love working here!!! Everyone is so nice!!!