Place is a joke with false advertisement on their website. I called for legal assistance when a social worker told me to call them. The people there was rude and simply told me to get ahold of a public defender. Do not waste your time and just get a attorney if you can afford one.

I’ve called about three times. My call is never picked up, stays on the line for forever. Gonna have to look somewhere else and I advise you do the same!

They have represented me twice now. Both times they did an amazing job representing me.

Were very helpful to me although they ended up not being the people I needed to talk to. Great experience. There was a wait to get ahold of anybody, but their willingness to help masked that.

Very helpful and willing to assist in anyway they can

Its gotta be a government scam. Im hav horrible unemployment issues, for a year now. I contacted them 3 months ago. The most they can do is email. They have been ignoring me for a year, apparently she thought a email would cover it. Would be great if they actually helped....Can come up with no course of action. Its pretty ridiculousGood luck with their services

The help they offer is great and its free Katlyn is the best

Cindy is really awesome she always contacts you back she never leaves you hanging and I know she truly cares and loves her career and helping people deal with Unemployment. Thats not a easy job for anyone right now dealing with UI. Grateful having help.

Not open slot and outreach is less than desirable including legal help

Once you get ahold of someone they are very helpful and always very polite. (Naturally theyre busy, so it can take a while to get in contact with someone.) But they came through on time when I was in need.

They listen to your needs. Very courteous and friendly.

I wish I could give a zero rating. They are of no help. I live paycheck to paycheck barely making it each week. Called to get assistance for custody and Im told Im over income eligibility. Of course since they count what you make before taxes and the child support I currently pay. I wouldnt recommend legal aid of the bluegrass to anyone. Offered to give me the phone number to call and get a private attorney. I have tried that and they dont return calls. If I had the money for an attorney I wouldnt have called the idiots at legal aid in the first place. They need to get with the times and realize that just because someone makes a certain amount an hour that isnt what they bring home. So thanks for no help. Really should consider closing this place.

The wait time on the phone is ridiculous and if you leave a message for them to contact you back, they dont return your phone call.

Very nice people

Slow to help and been a year and a half now. Still have not finished helping me get my divorce. They get someone they dont find at first and they bailed.. no call no letters.. I even called them many times and showed up at the office. Still nothing...

We needed some help so we stopped by had to call make an appointment these lawyers work very hard for the great cause helping as many as possible.

Its a great organization if they have the lawyer that you need to talk to or if you meet certain requirements are the proper requirements or. Had to remember not everything is for everybody

I am on social security medicare. I have reached out to the ship program more 5han once , to deal with paperwork . I always recieve prompt response and help. Thank you all! 😀

It is wonderful for the Common Wealth of the State of Kentucky to allow ones, to get legal help when ones dont have the funds for a good attorney. The attorneys are the best, always ready & willing to help us.

They directed me to where I needed to go to solve my problems.

They helped me to the fullest and I am so satisfied with the outcome they did everything they needed to do with no money asked ❤ Thank you Legal Aid of the Bluegrass

They never return your call I’ve called a good 5 times in the last 6 months leaving messages and never get called back

So much help, Cindy has been treating me very well. I really appreciate the staff

My daughter has tried 7 years for her divorce hoping you all can help. Holding onto faith. Just keep calling a leaving voicemails for the past three weeks no answer.

Here it is now the day of court for eviction and I have asked them numerous times to return my calls as I dont know what to do. I have showed up to the legal aide office numerous times for over a week and still no calls and no help or returned phone calls. I even left a message for a jenny schields and no return calls from her either.I dont know what to do. Its truly sad that people who really need help cant get it because all they keep getting is false hope. Even from the legal aide office. Now the day of court with no communication from anyone at the legal aide office. I even show up again this morning and guess whats on their door? OFFICE WILL BE CLOSED THURSDAY FOR STAFF RETREAT.

O wish i could give a zero and they dont care and no help they even hang up on you they are very shady and need to be reported plus dont do there jobs and get away because there the state.

I love it they helped me tremendousy

Great place for low income families.

Great people who go the last yard for you.

These people cant be counted on. They have an automated system that says leave a message and they will return the call within 2 buisness days. I have called numerous of times over a span of atleast 2-2 1/2 weeks and i havent recieved a call back. There is no way to get ahold of anyone unless i guess you go to the office. Im located in gallatin county and im not sure where they are located but it shouldnt be this hard for someone to return a call. I just need to know if theu can help me with my disability case cause if i drove 45minutes one way and im sure id have to wait a couple hours the way they have shown them selves to be. I would be furious to find out theres nothing they could do and i had wasted an hour and a half round trip up and back for nothing. Why cant these people seem to do there job and return there calls.

Asked for help got the run around for 3 months

No one ever returns your calls.

Okay

No Dr p, no chocolate milk, horrible tea, food took forever

Sorry theres know one there

These people are very helpful

They told me theyll help me but its been a week still an still no call or anything and every time i call they keep telling me someone will get back to me or hang up on me

Very good experience for my first time. Helped my 86 year old mother greatly.

Came in for help with wrongful eviction , did intake etc was told someone would call and to come when eviction was served. Its now Monday and court is Thursday , have not received a call or anything.

They did all they could to help us!

Good people

I still havent gotten any help with my situation.

I went into the office and did a intake with the receptionist. And she told me that I would receive a phone call from one of the associates; and no one ever called. I guess that they pick and choose whom they help.

Tried to just get advice about custody. Not wanting to use them but just wanting an understanding of what was going on. And they told me they will not talk to me unless I was facing jail time.

Great people

Very kind, patient, & helpful

Helped me with some legal issues

Good group

Doesnt help with probate