user
Coppell Vision Center
541 E Sandy Lake Rd, Coppell, TX 75019, United States
Appearance

Comments
Sh
Review №1

Everyone from staff to Dr Cutler was super nice and firendly. Dr Cutler was thorough and took time to discuss options with me. Happy to have found an eye doctor I can return to year after year!

Do
Review №2

Excellent service and great price! Both Dr. Pell and Dr. Elston are very nice and professional. Staff are very nice as well. Overall an excellent eye clinic and my whole family have been getting our eye care there since 2014!

Er
Review №3

I would suggest making your appointment with Dr. Sandra Elston. Shes very engaging and cares about your health. The staff is great as well. They take of business with a friendly attitude. Thank you!

Mi
Review №4

I have been a client here for over 10 years and the staff are always courteous and professional. Rarely is there a wait after arriving for my appointment. The exam is thorough and complete. I never had a prescription wrong. I provide reports to couple of my other healthcare providers and they always compliment the thoroughness of report.

Ti
Review №5

Very friendly staff and doctors, and respectful of your time. I’ve had a great experience both when I took my 6yo and when I went myself.

Ch
Review №6

I have been going to Dr. Elston for over 10 years now. I wouldnt go anywhere else. She is so pleasant to talk to and she cares about her patients.

WI
Review №7

Dr Elston has been my eye Doctor for over 5 years now. She is great 👍 and I can tell her all my eye problems and she listens.Selection of glasses are good but Im a Veteran and get my frames free at the VA and only have to pay for extras such as tinting, progressive lenses etc.

ro
Review №8

Courteous, Prompt service. Good value . Convenient Location.

Je
Review №9

Dr. Elston is great! She is always friendly and professional and she really listens to your concerns and questions. The staff here is always friendly and helpful as well.

Fl
Review №10

Dr Mark Cutler is excellent! He is very patient and professional. And I love the technologies that they are using. Recommend this place

Br
Review №11

The office staff is great! No problems with appointment or insurance very professional.Dr Ellston has been taking care of my eyes for awhile.Couldn’t ask for anyone more polite or professional.I’m in a wheelchair and had no problems with access.If you’re looking for a great eye doctor you can’t do any better.

mo
Review №12

Dr Sandra Elston is only the best at what she does. She cares about her profession. Found her by accident years ago thru my insurance. She is very attentive. Never met anyone quite like her in that profession. I have sent many of my friends for eye exams to her with great experiences. Highly highly recommended.

Th
Review №13

I have been a patient of Coppell Vision Center for decades. Dr Pels and Dr Elston are the best in their profession providing our family with great care! Junior is always so helpful and full of knowledge as well. Thank You!

Ma
Review №14

Always courteous and helpful.

Co
Review №15

Very glad to have Visited. Everything went so Well! Great Job Coppell Vision Center Team!

Ky
Review №16

I will drive from wherever I live to see Dr. Sandra Elston. Her thorough process of evaluating all my vision needs is superior! She listens, responds and suggests things that will truly make a difference in my vision care. Truly loves what she does.

Al
Review №17

Dr. Pel is excellent. Very professional and answered all of my questions. I highly recommend.

Ar
Review №18

The staff was very prompt and courteous when we arrived. I am on oxygen 24/7 and the staff wasted no time getting me into a testing room. The eye technician explained every test which showed her professional knowledge. Dr. Pells performed my eye exam and advised that my existing glasses were still good as due to my age 70 she did not expect to correct my vision to 20/20. However, my right eye was weaker. So she offered to cut new lenses to fit my existing frames. That savings plus a 15% senior citizen discount really helped make the decision to proceed with new lenses. Over all an outstanding visit.

Ro
Review №19

I enjoy visiting with Dr Pels and her staff for my annual examination. They are courteous and informative and make an eye exam easy.

Ro
Review №20

On time and efficient! Following COVID protocols. I highly recommend!

Sc
Review №21

Ive been seeing Dr. Pels since I was 13. I have complex needs when it comes to vision and she has always taken the time with me to make sure I have the best possible vision. My life is substantially better because she has been a part of it. I cant recommend her enough.

BL
Review №22

Always outstanding optical care. Staff is terrific and Dr. Pels is the best out there. Thorough with excellent explanation and reliable insight. I recommend Coppell Vision Center without reservation.

bo
Review №23

It’s a place of total care. The workers and doctors attend to details and treat one with dignity.No discrimination of any type. You can feelgoodness in the air.

Do
Review №24

We have been patients of Dr Pells for many years. Always extremely satisfied with her attention, recommendations and service of her staff.

St
Review №25

An overall excellent experience!From the friendly, professional and accommodating staff all the way to Dr. Elston. Speaking of Dr. Elston; she is absolutely the best! Her professional and welcoming manner will keep you and your family going to her forever. I know my family has told me that they always want to go to Dr. Elston at Coppell Vision for all there vision needs. I agree!

Ja
Review №26

I love how detailed and professional they are. Also the staff is super friendly and helpful. Love every experience I have when me and my wife come here.

An
Review №27

Fantastic customer service by Dr. Elston and staff

An
Review №28

Best vision check experience

Ra
Review №29

I have been seeing Dr Pels since 2 years... she is very friendly and explains us all our queries. the staff too are friendly and wore masks all time and they do santize the equipment and seat for every patients and take good care of us!

Al
Review №30

First visit was great, the staff are very friendly and Dr. Elston is a very kind and warm person. I can see us coming here for many years!

An
Review №31

Great service and raving about Dr. Elston. She is so personable and smart. I have a positive experience each time I visit.

Er
Review №32

Great ophthalmologist, good selection of frames, and very friendly staff.

Do
Review №33

I have been a patient of Dr. Elston’s for a long while and can highly recommend her and Coppell Vision Center.

Dy
Review №34

Great first time visit. It was obvious that surfaces were cleaned frequently and the staff was masked and stayed distanced when possible. Dr. Elston was great. Will go back again.

Ro
Review №35

Dr Pells has been our family eye doctor for years. She is extremely thorough, professional and personable. Highly recommend!

Pa
Review №36

Dr. Elston is great!!! She takes the time to explain whats going on with your eyes and how you can better take care of them. She truly cares about her patients.

Mi
Review №37

I’ve been going to Dr. Pels for many years and she is professional, thorough and honest. Always a good experience. Highly recommend.

Ja
Review №38

Very well organized. Dr. Elston is by far the most genuine, caring and attentive optometrist I’ve met to date. I would highly recommend her. Great experience and nice selection of glasses to choose from.

Br
Review №39

Very thorough exam. Answered all questions and put me at ease. From the first phone call to the walk back from everyone was very friendly and you can tell they love what they do.

An
Review №40

I cant say enough about this practice. Caring staff and expertise from Dr. Laura Pels keeps me returning every year!

da
Review №41

Great experience with Dr Pels. Very aware of latest options. Got me into improved lenses!Nice facility, too.

Ne
Review №42

Been going here for 27 years since I was a kid. Great place and great staff! Dr Pels makes sure everything is good with you and your exam. Any problems with contacts and they make it right. My whole family goes here.

An
Review №43

From the time I walked in the office, everyone was so professional and very kind. I saw Dr. Elston and she is probably one of the friendliest doctors Ive ever seen. My appointment was at 2:30 pm and by 3:30 pm I was on my way back home. I had an eye/contact exam and also purchased new glasses. Everything was so efficient and I will be returning in the future. Great office!

Sh
Review №44

Always a pleasant visit. Very friendly staff and doctors.

Ro
Review №45

I read all of the positive reviews and though this would be a great place, but now Im wondering why there are so many good reviews.Over the weekend I came down with an eye infection which was pretty bad (extremely bloodshot, veiny and red). I live in Coppell, and I saw this place had a good rating, so I figured they could help me out pretty quickly.When I arrived, I explained that I just wanted some help and someone to have a look at my eye, which was getting more bloodshot by the hour. They told me that they dont take walk-ins, and that I would have to be an existing patient to be looked at. They also told me I should go to an urgent care to have an eye infection looked at instead of an optometrist (although that seems silly, I dont understand why they would recommend that, since they are the eye specialists). So, I asked how to become a patient, despite their comment about going to an urgent care place. They then told me Id have to use a computer to set up an account and fill out this form, then make an appointment and come back. Thats all pretty ridiculous.So I just left, and went to my old optometrist who is located much further away, but it was definitely worth the drive. My old optometrist took me as a walk-in and saw my very infected eye, and prescribed me some antibiotic eye drops. Which is exactly what I would expect of a good optometrist (the opposite of my experience at Coppell Vision Center).

Bi
Review №46

Always a pleasure to visit your office. Top drawer 😉.

Li
Review №47

Very professional and friendly have been going to them for over 5 years. Very Happy

Ci
Review №48

Every member of our family goes to Coppell Vision Center! Our eyes have been well taken care of from our young children to their grandparents! Really great selection of glasses too! Highly Recommend!

Di
Review №49

Been a patient since Drs Pels and Ellston started their practice.

Sh
Review №50

Very professional and friendly. Explained everything very clearly and thoroughly. I recommend them to anyone and everyone.

So
Review №51

Very friendly and engaging staff and doctor! Very patient with my “glasses resistant” 11 yr old. Thank you!

Ch
Review №52

My mother is 94! They were all so very, very nice to her. They were patient and took a lot of time with her. My husband (Brad Mayne) also goes there and he is happy with his experience there also.Thank you!

Go
Review №53

Friendly staff and Dr. Pels is GREAT!!! Our family has been seeing her for years.

Pa
Review №54

Dr. Elston was very thorough and not only was she a wealth of information concerning eye health but she also answered all questions! Very pleased with the exam and the positive results with my vision!

Je
Review №55

We have gone to Coppell VISION Center for many years. Great service and wonderful care. Everyone is professional and caring.

Sa
Review №56

Dr. Elston is the most down to earth, sweet, and professional Optometrist Ive ever had. I have been a patient for about 10 years. I can gladly say I would recommend her to anyone and everyone.

Pa
Review №57

Detailed personal service is what I always receive from Dr Pels and her staff.

Ja
Review №58

I have been going to Coppell Vision since 1998. Dr. Pels and Dr. Elston are always attentive and concise during appointments. I like the friendliness of everyone that works there. My husband and two daughters have always had great experience with our care.

Ka
Review №59

Everyone there is very friendly and professional. Great place to have your eyes checked!

I
Review №60

Courteous, professional and full service. Nuff Said.

Mo
Review №61

I was out of town and had an issue with one of my contacts. Coppell Vision was able to work with my optometrist in my home city and get me a contact within a couple hours at a very reasonable cost. Super friendly and very helpful!!

An
Review №62

They were very friendly and the Dr. Laura Pels explained my exam results thoroughly. She was a pleasure to talk to.Great experience all around.

Am
Review №63

Coppell Vision Center, specifically Dr. Elston (the only doctor I’ve seen there) is the best! Not only is she thorough in my eye exam, she always has time for any questions I have and never makes me feel rushed or that she needs to get to the next patient. Also, I have a medical condition in one of my eyes that she always takes the extra time to check on even though I have a retina doctor for it. I highly recommend Dr. Elston and Coppell Vision Center. The service and car is top notch!

M.
Review №64

Horrible customer service. Acknowledging is not as important as carrying on a personal conversation with a coworker. Taking my business somewhere else!

jo
Review №65

I have been a patient for years. My whole family sees Dr Pels as well. We have had nothing but great experiences through the years. Very convenient place to pick up glasses and contacts as well.

Ti
Review №66

Dr Pel and her staff are friendly and professional. I highly recommend Coppell Vision Center.

pa
Review №67

Staff is courteous and efficient. I love Dr Pels... Very efficient but friendly and a very good listener. I never feel rushed but there is no wasted time.

dd
Review №68

I had symptoms of detached retina like white flashes for extended period of time. No sympathy from these folks to give me an appointment sooner rather than a one MONTH wait. They simply didnt care yet they should know better that detached retina can be a very serious eye condition. Maybe it was a matter of money as the first available date was communicated t me only after asking for the insurance plan (we have a good insurance, not an Obama care or an HMO)....

Do
Review №69

Very friendly and professional. Thorough exam and explanation of results. Comfortable setting. Enjoyed my visit, and definitely recommend.

Ma
Review №70

Dr. Elston is the best! I have moved far away from their office and they are not on my vision insurance but I continue to make the trek to see Dr. Elston and pay out of pocket. She listens to me and cares about me. I have been a loyal patient for years!

Ro
Review №71

Dr. Pels is the best! Her and the staff are very knowledgeable and friendly. The glasses and contacts I ordered came in quickly, and I was notified immediately.

Je
Review №72

Dr Elston is wonderful. She takes time to listen and makes sure you are well taken care of. Highly recommend!

Lo
Review №73

We have come to Dr Elston for years! (Since my youngest was 4 or 5, now she’s 24 years old. We have always experienced exceptional, expert service and the professionalism is unmatched.

AJ
Review №74

I’ve been a patient for 4 years now at Coppell Vision Center and I throughly enjoy each and every experience. The staff is knowledgeable and friendly. Dr. Pels is fabulous and I always leave confident that I am in good hands for another year.

Ja
Review №75

Extremely professional and knowledgeable staff. On time, complete and thorough - I highly recommend Coppell Vision Center.

qu
Review №76

First visit, wont say I love it. But I like Coppell Vision Center. Easy & convenient location, friendly staff, Dr. Pels was informative in explaining during the exam. Id refer & go back. Wish Id known about this place when my daughter got her exam a few months back.

Ch
Review №77

Fantastic experience with great professionals!

Ja
Review №78

Always very personable and professional.

Li
Review №79

It’s always a pleasure to visit the office for check ups with Dr Elston and Dr Pels went out of her way once when I had an urgent situation that needed prompt attention. Highly recommend Coppell Vision Center.

Ka
Review №80

Coppell Vision Center was very safe in their practice and I felt completely safe.

Ma
Review №81

Prompt, thorough, and always helpful. Best Eye Care provider in this area.

Da
Review №82

Dr Pels goes out of her way personally, and the whole staff also, to treat people with exceptional service professionally and cares about her patients.What a great place and great people to trust your eye care to.Dan

De
Review №83

It’s always nice to find a doctor that truly cares how you feel. Dr Elston is excellent!

Va
Review №84

I had a great experience at Coppell Vision Center and highly recommend this office!

Zi
Review №85

Friendly , knowledgeable, and professional doctors and staff.

Ch
Review №86

I never write a reviews, but need to here. I had my eyes tested in January. The Doctor was great and would give her 5 stars. I was going to order new glasses because I took out Eye Med insurance at work this year. The glasses was going to cost my just under $600.00 with insurance. I didnt get the glasses. My glasses broke this past weekend. I went to Las Colinas vision center because I just moved over here. The same pair of glasses cost only $238.00 with insurance. So Beware!!!!

He
Review №87

They are so kind and helpful when coming to find which contacts will be the best fit for me!

Sa
Review №88

Dr Pels is the best! We have been going to her for a long time. Extremely happy with her service.

Me
Review №89

Always a great experience. Have seen both doctors. Highly recommend

Ly
Review №90

Always a great experience with caring competent doctors and staff.

Pa
Review №91

Dr. Pels always works so hard to get my crazy prescription eyes the best fit! Thanks to everyone!

Bi
Review №92

Dr. Pels always share has great concern for our patients.

Ka
Review №93

I have been seeing Dr. Pels for over 5 years and will continue going here for all my eye care needs. Dr Pels is very professional, friendly and knowledgeable.

da
Review №94

Dr Pels is an excellent optometrist. Have been a patient here for a long time. Staff are always polite.

Je
Review №95

Great experience at Coppell Vision Center! First rate care from the front desk and exam to glasses fitting.

Su
Review №96

I have always had a great experience with Dr Pels and Dr. Ellison. From the remarkable front office staff, technicians, and both optometrist’s my care has been amazing. I appreciate her care and throughness during my visits and if I have any questions or concerns.Su Stevens

Su
Review №97

Love Coppell Vision Center. Been going there for years and always a great experience.

Pa
Review №98

Dr Pels and her staff are the BEST! Accommodating, pleasant and responsive! I highly recommend Dr.Pels!

Ra
Review №99

Great practice! Dr. Pels is very thorough. Recommend highly.

Jo
Review №100

Everything is available at Coppell Vision Center. Exam, and prescription filled. No pressure. Great staff.

Information
14 Photos
100 Comments
4.9 Rating
  • Address:541 E Sandy Lake Rd, Coppell, TX 75019, United States
  • Site:http://www.coppellvisioncenter.com/
  • Phone:+1 972-393-3937
Categories
  • Contact lenses supplier
  • Optometrist
  • Eye care center
  • Optician
  • Sunglasses store
Working hours
  • Monday:8:45am–6pm
  • Tuesday:8:45am–6pm
  • Wednesday:8:45am–6pm
  • Thursday:8:45am–6pm
  • Friday:8:45am–5pm
  • Saturday:9am–1pm
  • Sunday:Closed
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
Similar organizations