This establishment goes beyond “poorly run”. It starts at the top with Debra and goes all the way down to the front desk.I have been a member for about 2 years I pay every month. I pay this fee specifically for the pool. I realize Covid has complicated things for everyone but the incompetency that I continue to encounter goes well beyond any sort of pangs associated with new policy implementation.I have been physically in the building with my children to check on the availability of the pool for their use. I am assured each and every time that the pool is open at such and such time and to come back then.When we come back to use the facilities the kids are excited about swimming. We show up and are turned away, due whatever random new policy they put in place that morning. It’s been due to AquaKids, lap swim, no kids, change of times.... just whatever strikes their fancy at the time.The kids are rightfully disappointed, and I myself left completely baffled.This is not one staff member accidentally forgetting. I have spoke down to at least 6 different ones and no one can give me a straight answer.I am extremely disappointed in the level of competency, and even more so at the apathetic attitude I encounter when I have sought some sort of explain action or resolution.The Director is less than gracious, and does little to nothing in an effort to run what should be a highlight of Conway.
Have had me membership for years. Cant wait until the pool opens back up so I can go back. I work during the day and can’t make it. Everyone is always nice.
Great place to swim and work out
Excellent place to work out. Staff have been nothing but wonderful and the gym has an really positive culture. More popular workout out gear can develop a line but Ive never had to wait more than 15 minutes to get started. The equipment and amenities have always been very clean. I would definitely recommend this to someone else who is just starting to work out.
Nice life guards. Great pool. Great diving boards
Good amenities.
Great pool
Great facilities with friendly staff. The climbing wall and pool are incredible assets to have locally.
You will enjoy Hendrick College if people there are great the student are wonderful and a few have any dream to make it go visit and see if you got what it takes
Very nice pool and facilities. Schedule sucks, though.
Staff is very nice & helpful
Well equipped and well maintained, perfect place to do some wellness and athletics
I love this place and all it has to offer. Rock wall and swiming my personal favs😉
Very good gym-- only wish is that their summer hours would be too 730pm on the weekdays.
The dressing rooms are really cold!!!maybe have a heater?
Stunning area. The pool is fantastic.
Great facility for swimmers!
Great facilities and staff
Nice pool, but erratic schedule
Hendrix is pretty cool!!
Go here all the time
Nice