He spent a lot of time with me, I need a little work on getting the air flow and mask just right but, I move a lot in my sleep so Im sure that has something to do with it. Thanks for your help.

Shannon was very professional and bent over backwards trying to help me. She really knows just what she is doing and spent a lot of time with me. You are blessed to have her.

I have had bad service out of these people since I have been with them. Never returns a voicemail. This time its been 2 weeks of calling and leaving messages. Nothing so far....last time I needed service I had to drive to their office. However, they make sure their money is debited every month out of my bank.Never once have I had a “check-in “ call to make sure their equipment is running smoothly or if I need supplies. I believe its poor business management plain and simple. Hardly ever do I leave a bad review on a company but when a person’s life may depend on these people its a scary thought.....

The technician was great. The customer service lady was as condescending as anyone Ive ever talked to, it took nearly 19 days to get someone to repair my portable concentrator. I require constant oxygen and I was told that I needed to drive to one of their three repair centers to receive repair. How was I supposed to with no oxygen? Getting someone on the line twice I waited nearly 30 minutes. The reasoning was they were merging. I guess that why when I called in the after hours lady forgot to inform someone to call me and set up service. My physical even called in and was told she would get right on it. A week after that, I had to call my prescribing Dr, and have his medical team call. Strange thing happened, they showed up within 48 hours. His service was the 5 stars, id give the customer service department a 1/2 star. Im afraid if my home concentrator goes out, that they wont respond in a timely manner, the rental is over 800$ a month, to the people in charge, thats No way to conduct business. I depend on oxygen, but Im worried I cant depend on you......

This is a very professional business that can/will/does serve your home healthcare needs. The staff are courteous & promptly take of your issue, should you have one. And Jason, one of the service technicians, is very nice & thorough in his work; he deserves a raise! Thank you all for your great service.😃👍👍

I love the communication!! The technician who brought the equipment thoroughly explained the use of it and made sure I understood. Very compassionate people.

When everyone else lets you down at least you can count on Areocare. Thanks for making breathing easier on me.

UPDATED July 6, 2021While frustrating as the early process has been, the local team in Conroe, especially Jason, have been great helping me through the transition. I hope that they can prosper and get better support through all of the transition they are experiencing, as well as us customers, who need their support too.July 2, 2021My initial visit with the lady was good and pleasant. Afterwards, terrible customer service.I get plenty of marketing emails on items they want to sell me. But Id really like to be able to use my machine without a headache first.I have left numerous voicemail messages to a strange automated response. Only once have I gotten a professional AeroCare auto response. As for calling me back 24 hrs later, not happening. Try a week later with I noticed you called. Terrible. I hope they can resolve my issues.

The technician Jason was awesome! My experience with AeroCare was amazing because Jason took his time to show me the run of the equipment and how to properly use it.

I had a great time with the lady that worked with me. She was very nice. Cut up with me. And did a great job showing me how to work my new toy. Funny thing is . I didnt take my sleeping meds that night. I forgot about them, and didnt wake up. Thank you so much h wonderful people to work with.

Nice experience. Jason was very knowledgeable and demonstrated the use of my new cpap machine very well.

Been trying to contact someone for three days no one answers and voicemails are all full. Very bad place to do business.

Jason was terrific, incredibly knowledgeable and very helpful. Wish my Dr. had been half as helpful.

Nice people, quick service. Had me fitted for a new CPAP machine, facemask and all in under 30 minutes. Did not rush me, answered all my questions and was very knowledgeable of my case and my questions.

The folks here are so friendly and very helpful. Great doing business with them.

Jason was a pleasure to work with. He did a great job showing me how to use and understand the machine as well as how to cleaning it.

Check with your insurance company they over charged me for the first initiation payment and each monthly payment they were overcharging me the first payment should have been $89 they charged me $129 each month should have been $13 they were charging me $28 honest mistake I dont know but Im glad I called my insurance double check your payments. Honesty is hard to find these days .

Steve was a great person an gave me an education on how to use the machine

Ivan called the day before to see if I would be home, I would so he gave a likely tim, it was good, he said he would call when 30 min to hour, he did so as promised. He showed me how to operate the portable tanks.I had them before, but wanted to be sure I remembered.Great service!Thank you

Showed up do to problem with portable machine. Solved problem in less than 5 minutes.

Technicians are awesome, office staff not so much.

Jason was awesome and to think I had anxiety about going to this location. The initial reviews I read were not good. However, I went in with a open mind and was not disappointed. Jason assisted me both time. He knows CPAP machines and masks 😷. I enjoyed working with him and would recommend him to any first time CPAP user.

Great service, knowledge and politeness. However, actually talking to anyone on the phone takes several days. Phone tag. Their phone message asks for one not to leave multiple messages, this they are setting your expectations up front.

They called me and said I had been approved and 10 minutes later they delivered the portable unit.

The experience was great. I was very impressed with the care and attention to details during my visit. I received a lot of useful information and tips on how to maximize my usage of the BiPAP machine.

It was after hours about 7:30pm that the continuous flow concentrator broke. By 930 the technician was at my home. He quickly confirmed that it wasnt working properly and exchanged it for a working one. The customer service was great. Thanks AeroCare for keeping me alive.

Very courteous & nice. Very good training for equipment.

I was out of town and needed my C-Pap supplies badly and Aero Care sent me what I needed very fast. Good people to deal with.

Went to pick up my CPAP machine about 3 weeks ago at the Aerocare Conroe location. Was assisted by Ms. Shannon and Jason. Ms. Shannon was really a pleasure to deal with and had a nice, bubbly personality. Since this is my first time with one of these devices, she went through everything thoroughly, and made me feel at ease with using the device. Jason is extremely knowledgeable and an amazing person. Highly recommend this facility!

Very complete instructions and practical advicee

My tech did really great..I was in and out pretty quickly..

Jason was GREAT! Was professional and friendly, even with my dog, Sweet Pea. They are always quick to replace my machines when needed. Thank you Aerocare!!

Shannon was very good at explaining all the details needed for using the CPAP machine properly.

Very nice, thorough and detailed. I was able to understand everything about my machine. They even took time to fit me for the right size and make adjustments.

The technician was exceptional, super knowledgeable. Per customer service was amazing. I highly recommend her.

The service here is exceptional. Everyone was kind and helpful. I was met promptly and received great service. I highly recommend this business.

Expert service. The tech explained what I felt was a very technical situation in terms that I could fairly easily understand.He answered all my questions and was very helpful.

Jason was very thorough in his explanation of how to use my new cpap. He was also very courteous. He provided me with everything I need for the next 3 months.

The young man who brought my equipment was very friendly, helpful, took the time to explain everything to me,great job

Due to communication issues, my paperwork for supplies was delayed. I brought my orders in personally to insure I’d get my supplies timely. Jason was so nice and helpful. Great experience with AeroCare thanks to Jason..

Was treated very well.Help with all my guesting and fitting for my mask.

Jason was timely, personable and most helpful. He thoroughly explained how to use my new CPAP and made himself available in the future should I have questions/issues. Overall, a pleasant experience !!

They are very nice and helpful at AeroCare. They showed me how to use my CPAP and told me everything about it. I would recommend anyone needing a CPAP to go here.

Jason was very knowledgeable and very personable. We are so happy we found AeroCare!

Delivery and phone people were super attentive, informed, and polite. Rating would have been higher except that they did not leave any phone message on their only attempt to reach us after the doctor requested it. We had to call them to continue the conversation many days later after searching through our caller id.

Great Supplier of Apnea Supplies, Staff very cordial willing to help, and explain the how to,s and what ifs,Great guy

Very nice people and very helpful at explaining the use of the machine!

Jason is an extraordinary professional. He makes the difference in my being able to use my BIPAP properly.

AeroCare has always taken very good care of me...When I call in for a refill they ALWAYS ask if I need accessories as well...Great company

I called for support when my CPAP machine started making some internal noises after a couple of years of consistent use. They quickly set up an appointment and Jason quickly analyzed my problem and configured a replacementThanks so much

Very friendly and great instruction for my 1st apap machine.

Fast professional. And knowledgeable

AeroCare has both national billing and our local Conroe, TX office have gone out or their way to provide us with that ever was needed. This especially appreciated after our experiences with a completely CPAP provider.

Excellent service excellent patient care - highly recommend

Jose was wonderful! He brought an oxygen machine to our house for my 90 year old Dad. He was so patient with my Dad and speaking to him Ma’m to man. He made sure my Mom and I understood everything.

This company is helpful and efficient in all a great company to do business with.

Jason at AeroCare in Conroe, TX is always pleasant, professional, and customer service focused. He is unfailingly willing to assist and works hard to accommodate the questions and needs of customers. I have always found him to be a true asset to the company and a blessing to me as a customer.

Great service, efficient and knew what they were doing!

Jason was the best, loves what he does, great teacher, made a scary situation seem easy. Thank you!!!

Aerocare has been the best at providing us with oxygen and supplies. Very professional and genuinely care for there clients. Definitely worth using for all your medical needs.

Mr Sanchez was wonderful. Knowledgeable, friendly and he wore a mask and gloves thus protecting me from contracting any virus or colds. I was very impressed with Trinidad Sanchez.

Jason did an amazing job. He answered every question and continued to be positive and inviting in assisting me in my CPAP. Thank you? It was much appreciated

Exceptional staff !!! Excellent service as always!!

Did a great job of explains everything.

I have been a customer for a year now and I have never had any problems with AeroCare. They have everything I need for my oxygen machine to my CPAP replacement parts and the customer service Representative is very knowledgeable and courteous. And they work with all types of insurance. Thank you AeroCare!

Great Customer service.

Jason always does outstanding work! He is helpful and courteous and upbeat. Indeed, all the great folks there make the process easy.Thanks!

“Top drawer”, clear, detailed but concise, and complete explanations of equipment (cpap) operations and controls. Much better than the Dr or others in past for first machine. Well done Jason

They just delivered my hospital bed, wheelchair,and lift. The setup team was excellent and showed us how to use the equipment. Andrew and Trinidad were very professional. I would highly recommend them.

Excellent service explained operation of equipment very well. Would highly recommend.

The orientation was to the point , on target, and easy to understand.

Tried to get wheelchair ,very difficult to work with .they insisted that my Dr. fillout a form on their website to order a wheelchair. would not accept an order by fax from my methodist Dr.,like every other medical company .And when that order finally did happen,they said the order was the wrong kind of wheelchair. I explained that I was having ankle surgery in 2 days and had been trying to get wheelchair from them for 2 weeks. they said it takes 2 weeks to get wheelchair order processed. they didnt offer any solution, so i gave up and borrowed one from a neighbor/when my insurance would have paid 100 percent of it.they lost a customer, and i wish id never heard of them.

The technician, Shannon, was very friendly and helpful.

This is my first experience with Aerocare. They have been great so far. From the first call to set up my appointment to the day of. Jason who provided my training for my CPAP machine was very helpful and knowledgeable. Thanks for the help.

I would rate yall a 5 (being the best) the man who delivered the machine did wonderful he was very pleasant and in a wonderful mood and extremely nice and very clear with his explanation of instructions and very helpful

Good experience with this office. I am not sure about the neg people but time and again I have yet to be disappointed with this branch. From the girls in the office to the techs they care about helping there patients.

Jason always been a wonderful person that takes care of any problems or issues that i have with my sleeping equipment

Excellent professional service! Close to home, friendly staff! I highly recommend.

Very good experience. Iris came to my house and explained how to use my new machine. She was very knowledgeable and professtional.

Jason was wonderful. Very informative and great to work with. Highly recommend this location.

The order is for my mom who is in a memory care facility. The equipment was delivered there so I have no idea how the delivery went. I will say, I am grateful for your service to help my mom.

The worst company ever. They never answer the phone, they send you to voicemail that never gets returned like the message says in 24 hrs. They never willing to answer questions, I would recommend asking your doctor for a different supplier, my doctor is not recommending them anymore.

Great experience! Jason is an expert at explaining the workings of my new cpap.

I appreciate the time and transparency of cost and actual equipment needs for proper use of my CPAP machine.

I have to agree. Lousy customer service. Most of the time they never even answer their phone. I received my CPAP machine in January and have yet to get resupplied with materials. I call each week requesting supplies and they say the doctor isn’t doing the paperwork right. Yet no one in their office ever follows up with the doctor. As a patient, I know nothing about coding or what to ask for at the doctor. The doctor tells me they have sent the paperwork to them already. These people just need to do their job. I’m looking for other options.

The respiratory therapist, Iris was professional, efficient, and answered all my questions. Keep her. She’s special!

The technician was very knowledgeable and helpful, and gave good advice and service. We would strongly recommend this Conroe location.

I would not even rate 1 star, but had to give it something. The absolute worst customer service I have ever experienced. I can NOT say they only care about the money because I cant even get a prescription filled or a call back to fill it! Three weeks ago my Dr. sent in a script for a new c-pap mask. I got a call a week later to say they received my script and that they would be in touch and I explained my mask had broke and I needed to talk to someone asap about getting it replaced. Another couple days went by and no word? I called 4 different times on 4 different days and all I could get was an answering service that said they would give them the message. I cant even get a call back. No wonder there reviews are so poor. If you are in need of medical supplies, please do yourself a favor and call someone else.

Jason always takes good care of us and if someone else within the company falls short on customer service. He goes out of his way to make it right. Something that is rarely done anymore for customers. Thank you Jason

They man that delivered was very informative and courteous. Thank you for making this situation as pleasant as possible

The service was great everyone was very friendly from the beginning the guy who brought the oxygen to the house Trinidad was very helpful and friendly

Always very helpful

Good service. Never had any issues. I recommend this company to my friends.

Great service. Thank You

Very helpful, knowledgeable, and professional company

This office goes above and beyond to help there patients. Jason is such an amazing tech and cares very much for the CPAP patients.

I have used this company for 8 yrs. I have never had an issue getting my supplies. The staff is helpful and friendly.

These people are great! Wonderful service and very responsive! My mom has been either for 5 years now and never had a problem that wasnt resolved quickly!

Friendly staff. Great company to work with

This location is full of hard working individuals who do there best to go above and beyond for their patients.