We moved my mom in to memory care at TreVista last September in the middle of COVID. Although they did have outbreaks (like everyone did) I always felt that they handled it well. They were always very cautious. Now that COVID cases have decreased, I was able to come into the facility yesterday. I was coming to visit in the courtyard. Everything was very clean and the staff were upbeat. My mom was obviously well cared for and she was happy. It is always a really hard decision to put someone in memory care but I truly believe that my mom is safer and receiving better care at Trevista compared to what I could provide at home. I no longer have the constant worry that I had when I was trying to provide everything for her myself.

I just started working for this company and they are amazing! It sounds like things needed some improving, but the new management company is phenomenal and truly have their focus set on the residents and staff. Its not always an easy job, but working with seniors is so rewarding and I know my co-workers feel the same way. I wouldnt hesitate to have my parents in this community, because I know that the staff will treat them like family.

What a beautiful remodel! so happy with staff and facility for my father who is moving in March 2020

Ive worked for this community for over 2 years and for the first time we now have owners that are investing time money and energy to provide a beautiful environment for both residents and staff. This has been such a great smooth process and the residents enjoy the changes that are happening we all cant wait to see the finished project!!

I am so grateful to all of wonderful employees, the care they show to my mom has been more than I ever expected. She is happy and has made many new friends.

TreVista has class! They just completed a year-long remodel. You wouldnt recognize it. But tonight, Christmas Eve, each of us residents got a white, terry cloth robe with the TreVista logo on it. Then we had a dinner of prime rib with asparagus and hollidane sauce. Everything was perfect.

They neglected, abused and caused great pain to both of my parents during their stay. They are unsafe, unclean, and uncommitted to caring for their residents. Staff does the best they can but they are not supported by management either. It took us a while to see what was going on, unfortunately, and memory challenged residents cant report. They have changed owners about five times in the last couple of years and have no accountability to follow through with any of their obligations of care and safety. There are better places out there. The Kensington is a wonderful location for memory care if you need a referral.

These people I do not know how they take care of their patients if they are rude. Hanging up the phone on people. Scheduling for interviews and I came in and the front desk lady was rude. First she said “ No called you for interview!” Then she said “ Oh wait no she is sick.” Then she was like no I don’t know what time she’s coming in. I called to speak to the manager and she just hung up on me. Let me remind you I live right across the streets and sometimes their patients Ben walking on the streets alone and sitting at the seven eleven gas station alone.

This place is not equipped to handle people effectively with memory problems, especially the agitation and confusion that often is present with memory care patients. Their first go-to is to 5150 a patient. They couldn’t even manage to give my Dad his meds on time which would have prevented issues. There are some individuals who are nice but clearly no one is trained in memory care. Find a different place for your loved one, do NOT choose Tre Vista!

This is a horrible place to put any loved one. They do not keep their word and fail daily to provide basic care that is needed. They pay no attention to the emergency buzzers and most the time never show up to see whats going on. They claim to be pet friendly and will have you pay a pet deposit just to make you get rid of the animal a year later or threaten to evict your loved one. The new director will not work with anyone to find solutions instead of evicting. She is even so unprofessional that if she doesnt like what you say she will yell at you and try to push her authority. I would not recomend this place to my worst enemy.

A/C professional fixed the A/C in my room for good after it broke numerous times this summer. It gets very hot in Concord through October. Our maintenance staff Jesus Renteria, Director, and Fred are wonderful and fixed it when broken but it broke too many times. Now it works fine. Lori Thames is the best director in 5 years and is on top of things .Residents and staff are tested for Covid-19 very often and masks are required. Our outstanding receptionist, Silvia Arriaga. and excellent Activities Director, Stephanie Encinas ..who is the best activity director in 5 years. The only downside is the food sometimes when they serve sandwiches four nights in a row for dinner and the alternate choice is another sandwich. I eat hamburgers instead and am tired of them. I find sandwiches for dinner unacceptable.

I wouldnt recommend this assisted living to anybody. my father is a resident there right now it is really very bad starting from the executive director (who has been running the building with an expired certification/licence for 5 months) and staff turnover due to the way the ED runs the building. the services , the smell, head management really very bad. and they are always getting ding by the state and getting sold because they never make money.