The customer service is horrific. They contact you asking to speak with your first name. Then ask you for you DOB. Well so does the scammers and telemarketers, so how can you tell the difference? They messed my order up and three months later I still dont have my fertility meds. Between the doctor and this pharmacy I say that education doesnt equal intelligence. Im so taken back by the lack of consideration and professionalism this pharmacy has. My insurance just switched to Optimum so I must use this pharmacy. I liked the old pharmacy better. I may just pay cash to avoid the experience with this pharmacy. I cant believe they took my credit card number and indicated my order will arrive a week ago. Later to call to say my insurance company will have to reauthorize the payment because the time has lapsed. I hope you all get better customer service if you have to get your fertility medication here.-Nikki Wolf

Absolutely terrible. I wish I could use a different pharmacy. Ive already contacted my insurance to provide feedback. You wait on hold forever to get someone that doesnt know what is going on. You have to start from scratch every time and just hope this person is right and Ill get the medicine by the time I need it. They have messed up my medicine on way to many occasions. The majority of the staff seem less than enthused and sound like they could care less. Overall, avoid if you can!

Terrible pharmacy to deal with operationally. They missed shipping a medication so I cancelled the order. Now I am dealing with getting a refund. I have probably called them at least 5-6 times over one order. When you call, you are routed to a central call center that really has no idea what is going on. Choose BraunPharmaCare in Chicago. I used them initially to fill my medications and they were FLAWLESS. I spoke to them only once and they shipped and delivered the medications on time. I will never go back to Avella despite the pharmacy being local to me, and I would advise you not to either.

Been going for several years. Everyone there is VERY professional and has always been helpful and kind. They dont look down on you if you get a prescription for something that other places look at you like a bum for. Unless your uncourteous or rude they will always be helpful and very fast.

I have to call every month to have my prescriptions tracked. Always an exusse. They dont seam to understand that medicine cant be stopped abruptly. Use to ship from 2 hr. Away, now ships across the country. I dont get it. So sick of them.

I went in to get my prescription which I have needed monthly for the past 5 months. I stated the two last names it could be under & the cashier told me it was under my new married name. They charged me (it had been free prior to this because of hitting my detectable in 2017). I did not think anything of it because I still had to meet my detectable this year and knew there would be a charge. So I waited a couple weeks & did not see it come across my insurance statement. At this point I hit my deductible so needed to be reimbursed my $ I paid Avella so that I could pay my other bills with the $ that they took from my HSA account set aside with the exact amount needed for my deductible. I called and the lady who answered seemed clueless. She said that it was not ran through my insurance & that she could do nothing about it except send me papers for me to try and get my $ through my insurance. When asked why someone would have changed this without my permission she didnt know. I then told her about the name change and she said thats most likely what happened. I spoke with the manager and she told me this is what happened (which I knew because I am the one who told the cashier that). She told me they are treating me like a new patient. 1) If you are telling me you are treating me as a new patient then why would you not ask me if I have insurance just like when I was actually a new patient? 2) It should not be on the customer to have to correct your mistake when it was clearly on Avellas end. The manager said if you notice something not right with the price tell us next time. Luckily there will not be a next time. Already called my insurance and will be ordering my medications through express scripts. I suggest this for anyone who has the option.

Incredibly overpriced my prescription, altered it from a single bulk Rx as it was written to ten individual units - making it much more expensive. While Im sure this was with the intention of charging my insurance for the difference, its not a medication insurance covers.They were very courteous and efficient about it, though.

I have been using this pharmacy for a long time. They deliver my medication and are always easy to work with, very kind and always on time. Fantastic!

Very kind and courteous ... best pharmacy I ever dealt with. . Verry nice staff..

Rude unprofessional behaviour, unable to understand basic business principles, unable to be accountable for information given, unable to provide good customer service. STAY AWAY!!!! Spend your hard earned money somewhere else

Great staff and excellent customer service

Friendly, helpful and knowledgeable staff.