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Old Town Optique
3580 Massee Ln # G, Columbus, GA 31909, United States
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Br
Review №1

I love this office! The employees are so nice and willing to answer questions. The eye doctor is by far the best! Very knowledgeable and cares about your health.

Li
Review №2

Professional, knowledgeable staff. Dr. Nilsson is the best! She listens to my problems and has made a impact on my outlook for the future. You will not be disappointed. Worth the drive to come for an exam and treatment of eye problems. If she can’t help you, she will refer accordingly.

st
Review №3

My first time there. Excellent service from beginning to end.

As
Review №4

Beyond attentive. Even while I waited someone was always with me. Helped me pick out the perfect pair of glasses. I’m definitely bringing my daughter! Great experience overall.

Vi
Review №5

This was the best eye exam experience that I have ever had, The staff was awesome and very thorough, thank you!!!

Wh
Review №6

The staff are always efficient and knowledgeable. Dr. Rossello has your best interests in mind and is realistic and accommodating. Best doctor’s office I have been to and would give more than 5 stars if possible. Thanks y’all!

Qu
Review №7

Everyone treated me very good they were very friendly and nice

Li
Review №8

I really enjoyed my exam with Dr. Vinh. He is extremely thorough with a great bedside manner. He gave great information and clearly loves what he does and cares about patient health. The staff is extremely welcoming, from Charles, the tech, and the optical staff. I will certainly be back as it was a great experience and they really took care of me.

Ed
Review №9

The Doctor and Staff were very nice and friendly they listen to my needs and concerns. The Doctor was also very thorough . Overall I had a Pleasant experience and would recommend them to everyone I know.

Wi
Review №10

I absolutely love my Ophthalmologist Dr. David Rosesello at Old Town Optique! They are truly the BEST ! The staff is so nice and personable! Love this place!!!

La
Review №11

Great staff and customer service. Very thorough and explained everything to me. If you’re looking for someone to care for you eyes and also cares about customer service this is the place!

Ke
Review №12

Excellent service. Fantastic with my 6 year old. They dont rush and make sure you are taken care of!

Ka
Review №13

I really enjoyed my visit at Old Town Optique. So welcoming and polite staff. There was someone available every step of the way from intake to helping me choose my frames. My doctor was very attentive and listened to my eye problems. She explained all of my questions thoroughly and I really appreciate that. This medical facility will always get a referred friend from me.

Sa
Review №14

Such an amazing experience with the office and staff. My son is 5 and saw Dr Kelly Nilsson. She was very patient and kind with my kiddo. Made for a pleasant first visit to the eye doctor for him. The office is very clean and they have a great Variety for kids if they need eye wear. I also got a very informative print out so I could better understand my sons eye condition. Highly recommend this office to anyone needing an eye exam/glasses/ or contacts for their family.

as
Review №15

Had my first eye exam ever and actually loved it! Everyone was so nice and helpful! Can’t wait to get my super cute glasses and sunglasses !

Ma
Review №16

Very professional, clean, and friendly. I came in, without ever having had prescription lenses before, with a minor vision issue. Although my vision issue is so minute, the optometrist addressed my issue, and provided a solution. They also provided education on prevention and vision health maintenance. They walked me through the process in an easy-to-understand way, as I am new to the glasses community. They also worked with me on billing/payment options. 10/10 Highly recommend.

Ry
Review №17

Very great experience, everyone was extremely nice and the business was clean and well organized.

Bi
Review №18

I got corrected on my timeline thinking it was 15/16 years Ive been getting taken care of by Dr. Rossello, and its actually 13 years. The places you have excellent service even with turn over, you just have to stay with. Ever since the boss switched, she has had the same outcome as well. Thank You!

Ti
Review №19

Dr. Rossello was VERY thorough and the staff went out of their way to accommodate my needs. The office was very clean and staff extremely friendly. I am so glad to be a patient here.

Jo
Review №20

Dr. Rossello takes his time with customers and adequately answers any and all questions they may have. Wonderful people, wonderful service!!

Ja
Review №21

Amazing customer service. Very professional. Beautiful office/building. Outstanding time management.

Qu
Review №22

The staff is incredibly nice. The Dr. is friendly, attentive and thorough. I felt comfortable and that all my questions and needs were addressed. The location is a cool vibe. I would absolutely recommend Old Town Optique.

Ri
Review №23

Felt very welcome and the staff is very knowledgeable. Thank you!

Al
Review №24

I get compliments on my glasses all the time. I have not seen anyone else with frames like mine and I will be back!!! Everyone is very nice, the environment is clean, and theyre all willing to help out. I tried the contacts and they were very patient with me. However, i am not a contacts person but I appreciated all of there efforts.

Mi
Review №25

Great care - safe environment and great glasses

Be
Review №26

Today’s experience at Old Town Optique was the best I’ve ever had, for an eye exam. The entire staff treated me with courtesy and respect. I waited less than 10 minutes before I was seen for exams. I did not feel rushed during my appointment. Each procedure was clearly explained. Dr Rossello gave me time to process questions, and respond throughout the exam. He answered my questions with professionalism and kindness. My needs seemed important to each person I encountered. Thank you, to the staff at Old Town Optique for a positive experience... because NICE MATTERS!

Ma
Review №27

Very Helpful and profesdinal Caring took up a lot of time with me

An
Review №28

Great customer service from the staff and Dr Rossello. I’ve been seen by Dr Rossello for many years and wouldn’t trust my eye care with anyone else.

Me
Review №29

The staff at Old Town Optique made my 6 year olds first time at the eye doctor very pleasant. Highly recommend!

As
Review №30

I had an eye emergency this morning and the friendly Doctor and staff at Old Town Optique were so kind and helpful to me. I have only been to this office one other time before today and I was treated as though I’d been a patient for years. They were genuinely concerned for me and was able to help me as fast as they could on their busy Saturday. Thank you all again for your help. HIGHLY RECOMMEND Old Town Optique!

Ma
Review №31

We really trust Dr Rosello. He is amazing with the whole family. My husband is a surgeon and his vision is very important and we have 100% confidence with him. he is also great with my child who has Down syndrome and is somewhat nonverbal. He is so patient and realized her eye issues that have been missed by other eye doctors. He also takes my eye issues seriously and treated an emergency for me. His staff is also super! We also love his eye glass selection. Maureen

Ma
Review №32

Very pleased with my visit today! 10/10 would recommend! Very professional, caring and helpful to pick out new glasses. Answered every question I had and made sure I understood everything about my eyes. Thank you, Old Town Optique!

La
Review №33

Top notch place. Extremely friendly staff

Sh
Review №34

Brought my daughter here for an appointment. The doctor and staff were all nice and courteous! The office was also nice and clean.

An
Review №35

I’m well pleased for my experience at old town.it was was educational as well as pleasant. I have never experienced such an amazing experience concerning my eyes.they were professional and pleasant . I am pleased that my daughter recommended me to them. I feel confident that my eyes will improve.

Yo
Review №36

My experience was a great experience with professional customer service. They left no question unanswered and ensured that I understand all of the perks for ordering contacts and glasses with their practice. The dr has been the optometrist that could find a balance for my contacts due my stigmatism. So I will make sure I follow him for life.

Ca
Review №37

Staff are warm and friendly. From scheduling my appointment to picking out our glasses, everyone was patient and helpful. Highly recommend

Sh
Review №38

I had a welcoming experience from the staff at Old Town Optique, who worked as a team to check my eyes.

Li
Review №39

I was very happy with the exam. Never had one like that.

Je
Review №40

Dr. Rossello and his staff are very thorough & patient. They are very detailed and I feel confident that my eyes are in good hands. I highly recommended!

Su
Review №41

Always a great experience. Very efficient and helpful team members

So
Review №42

As always the Customer Service and attentiveness is top notch. Thank you for your proactiveness in taking precautions against Covid.

Co
Review №43

Not a bad place. Staff was very friendly and considerate about my injury and crutches. They made things very simple and explained everything.

He
Review №44

Office staff is incredibly kind and knowledgeable. Dr. Rosello is amazing. He gets my vision better than perfect with my glasses. I highly recommend!

Ra
Review №45

The Doctor was the epitome of excellence. His kindness, patience, and most of all, thoroughness and efficiency was outstanding. He took the time to address all my issues and concerns. Very great staff! Extremely accommodating with pleasant attitudes and smiles!!! Always a great way to initiate a visit. I’m thankful to have had a overall great experience with people who care!!

Jo
Review №46

Dr Rosello and his team are a group of fantastic people. From setting up an appointment, to digital paperwork preparation (new patients- my experience), then to the day of appointment and being fitted for glasses the entire office crew is thorough. I found Old Town Optique doing some research on my own wanting to see my options and services offered simultaneously confirming my insurance covers the exam/evaluation I want and/or need done (some exams may be out of pocket but the services offered are totally worth it). Dr Rosello and his staff truly define quality optometry care and they’re thoroughly informative. Thank you Old Town Optique crew and looking forward to getting my eyewear soon!

Am
Review №47

This office is amazing! My child had an eye problem & the office was very professional about getting her in. The Dr & staff were kind & comforting to my daughter who was nervous due to her eye problem. We are definitely coming back for our eye exams!

My
Review №48

From beginning to end my experience at Old Town Optique was caring and professional. Staff is always welcoming, has a professional demeanor and perform their jobs efficiently. Dr. ROSELLO does a wonderful job in his examination and explanation of eye issues.

Kr
Review №49

Amazing staff! Dr. Rosello is so patient and informative.

Em
Review №50

Very efficient. Super nice staff. Variety of glasses/sunglasses to choose from.

De
Review №51

Old Town Optique took very good care of me today. They found the cause of my eye issue and recommended a great treatment plan to solve the problem. I had been to two other doctors before them, they should have been my first stop. I was received very well at the receptionist desk and was taken great care of until seen by the doctor, excellent place!

Ra
Review №52

Very thorough in every aspect of the visit. Safety precaution were taken seriously. Didnt feel rushed. All the staff were very helpful!

Sh
Review №53

Dr. Venn and his optometry staff at Ild Town Optique were very professional and through while examining my eyes. They provided a good service.

Ma
Review №54

Loved Dr. Vinh, He was amazing and the staff was super helpful.

Se
Review №55

The entire staff was very friendly, welcoming, and knowledgeable. They took the time to explain my condition thoroughly and made sure I didn’t have any further questions. Very clean and comfortable office. Was in and out as a new customer in a little over an hour. The waiting room had coffee and snacks which made the wait comfy. I am a very pleased new customer and will be sure to refer others to Old Towne Optique!

Br
Review №56

My first visit here & I thought they would be great since they were able to get me in on same day notice. The front desk person was very friendly and welcoming. The two techs & the dr were also great. After my exam I was waiting on the tech that helps with contacts so I decided I would look at the glasses. The whole entire time I was looking never once did someone come over and offer to help me with anything. Instead, 2 employees shared a chair & laughed and joked with a rep who was there showing new frames. Once I went back to try my new contacts, the guy was super friendly & helpful. He didnt have enough trials for me but told me that he would get them ordered ASAP & call me as soon as they come in so I could swing by & get them. I never heard another word. I previously worked for an ophthalmologist & optometrist so I know it usually only takes a few days to get those trials in. Over two weeks later & nothing. I call to ask for a copy of my glasses RX & explain why I have chosen to go elsewhere to get my glasses. Never once did I get an apology, or let me check on the reason it happened. She verified my email address to email over the RX and here we are a week later and SURPRISE..no RX has been sent.

My
Review №57

Dr. Rosello has been my optometrist for many years. I have complete faith in him as he cares for my eyes and ensures that what needs to be done gets done. The staff is friendly and courteous, always helpful in person or on the phone.

Ki
Review №58

Always friendly, helpful and accommodating. I’ve been with Dr Rossello for years and keep coming back for many reasons.

Tr
Review №59

Very awesome staff outstanding job from beginning to end

Ma
Review №60

Absolutely amazing! They are wonderful people and helped me really enjoy my first visit with them. They answered all my questions and helped me with my prescriptions! Highly highly recommend!

Ka
Review №61

Their staff is great. They have excellent wait times. Atmosphere is friendly from the front but the back staff is short and won’t listen to you. They have a “I know better then you do” attitude when you said something isn’t quit right. When I asked for contacts he only tried a few, said those were my only options and left it. I don’t have that bad of eyes people. My options other places have always been plentiful. I wanted contacts so I said I would go with the best option for my eyesight. I am nearsighted. I can’t read things faraway with these contacts, everything is blurry and when I said something about this to the contact lady there, she said it’s normal and I’ll get us to them. It’s been almost 3 months now. I still see blurry out of them. Its almost better if I don’t wear them. I know how to wear contacts, I’ve worn contacts for almost 10 years now. They weren’t the right fit for my eyes.I don’t think they know what they are doing at this place. I won’t be back and I would not recommend this place. I honestly can’t believe I put up with it. Mistakes were made and won’t be repeated.

Me
Review №62

Facility was clean & nice. Professional and courteous staff. Exam was thorough. Wait time was over an hour despite having an appointment. Otherwise, I would have given 5 stars.

Da
Review №63

Was able to get in next day. The staff were extremely helpful and efficient.The place has modern equipment which helps the speed and accuracy of the exam. Very clean.

Fe
Review №64

I really like Old Town Optique. The exam was very thorough it seems like no stone was left Unturned I learned a lot from the doctor also.

Ja
Review №65

I loved my visit, from beginning to end the staff was accommodating and professional. I was able to be seen today for emergency eye care and I was worried I would have had to wait until after the holidays. I would absolutely recommend Old Town and I will be returning for next year’s eye exam.

jo
Review №66

Dr Rosello and his staff provide excellent, thorough, and friendly service. I have never seen this level of care in all of my 67 years. I would not trust my eyes to anyone else.

Ol
Review №67

Excellent customer service and the staff is friendly and professional. Very modern, clean and nice office with a wide selection of frames. Great prices on your glasses if you do have insurance.

Ef
Review №68

Very professional and attentive at all times. All my questions were answered. For those reasons we keep coming back!!!!!

Ti
Review №69

Dr Rossello is such a good doctor! He is very thorough and makes you feel like his only patient for the day. Always takes his time and explains everything so that you understand. I wouldnt see anyone else! Highly recommend him!!

an
Review №70

We are treated so well at every visit and with every phone call. Dr. Rossello, Charles and the rest of the staff are so patient with our questions. I can’t imagine going anywhere else and getting the service like we do here.

Ch
Review №71

Dr. Rossello and staff were wonderful! They take the time to speak to you about your condition, and they are wonderful with kids. Also, a beautiful facility with state of the art diagnostic equipment. Would highly recommend them.

Ni
Review №72

Been a patient for over three years now, always quick, affordable and insightful. Was able to take me earlier than my appointment. Service and friendliness go beyond a smile. Love this place

La
Review №73

I was amazed by the people here . Most kind and helpful. A very very clean place too !! Thank yal for making me feel comfortable and being kind and understanding.

Ju
Review №74

I LOVE THIS OFFICE! The staff is always super helpful and friendly, wait time is always reasonable, and Dr. Rosello is extremely thorough. Best eye Dr I’ve had in 20 years!

Ca
Review №75

Very knowledgeable staff! Very friendly and precise examinations. You know you got a very thorough examination and testing and theyre right on top of anything that might be going on! From start to finish one word- quality!

Ge
Review №76

Friendly staff. Very thorough eye exam. Explain everything very clearly. I understood what each test was for. Dr Rossello compare my images with the ones taken last year and showed me the improvement.

Li
Review №77

Friendly staff and it is always a pleasure going into visit them. They do a very thorough exam and take the time to explain to you what they see.

Pa
Review №78

The doctor is very thorough and seems to really care about the health of your eyes. He is very good at laying out a plan of care, and following up to ensure good results. His staff is very nice and accommodating. I would recommend him for all of your eye needs!

Ha
Review №79

This was my first experience with an optometrist. The staff was very patient with me and calmly completed the exam while informing me of each step as well as the results. While waiting, a gentleman informed me that he changed his insurance just to be able to visit Old Town Optique. He also stated that the staff takes their time with you and does a thorough exam each time. I am thankful my first visit was with Old Town Optique.

St
Review №80

Wonderful, caring staff. Extremely thorough exam. Best around!

Ge
Review №81

Great service. Very professional. Thanks,

Ju
Review №82

Took my son to this location for his eye vision test staff doctors and facility made you feel like you was at own home.. greeted us with a smile and then took us to the waiting room they had coffee cookies and other few things. They have great prices and the doctor is ill recommend the top things for a great price. Will visit again for check up

Co
Review №83

We went in to get a glasses and contacts prescription. During the initial visit she was having a lot of trouble seeing with the first pair of contacts they gave her and instead of continuing to try some more they just told her to wear those for a couple weeks until her next appointment. After we finally came back they made a small adjustment to one of her eyes and the difference was night and day.The eyegalss prescription was also incorrect and after 3 visits they still have not taken the time to sit down to re-check it. They instead elect to blame it on the material the lenses were made of. They even checked the prescription of the glasses themselves and it was exactly what they provided us. Weve used this glasses company many, many times before and each time it was absolutely perfect. There is no reason for them being so unwilling to sit down and re-check her eyes.Definitely not worth the money we spent.We had much better experiences at those discount offices than with this one. Better hope they get it right the first time because anything after that and youre SOL.

Li
Review №84

Friendly staff, professional and thorough. Nice selection of glasses.

Al
Review №85

They have a wonderful atmosphere there! Amanda was the person who did my work up and she was absolutely amazing! She took the time to explain what every test was, and made sure that I understood what exactly was going on with my eyesight!

Ch
Review №86

Awesome place. The staff is wonderful, down to earth people. Dr Rossello really cares for his patients, it shows in his actions and words. If you are looking for a great place to have an eye exam and to get glasses, this is the place to go.

Vi
Review №87

Best eye doctor experience ever!!! They were very helpful with helping me get the glasses I wanted. They were very thorough, more so than any other eye doctors we’ve seen in the area.

pa
Review №88

Today was my first visit with Old Town Optique wow they do a great job with my eyes. The staff and the Doctor is so on top of their care for you.

Ti
Review №89

Awesome atmosphere and 5 star optical care. Charles was very helpful and very professional. Way better than that other opticians office that I used to go to.

Ma
Review №90

Great place! Very friendly staff and Doctor always takes time to explain everything.

So
Review №91

The staff is so professional and personable. My exam was very thorough and all of my concerns were addressed and explained fully. I’m extremely pleased with my first visit and look forward to many more

Da
Review №92

The facility was very nice. The people were very friendly, and the doctor was very thorough. We’ve been through several eye doctors in the area, and this was by far the best experience of all.

Tr
Review №93

Very quick, easy. Made me feel comfortable since I havent been to see an eye doctor in 17 years. They surely knew how to keep ones nerves calm.

Mi
Review №94

I couldn’t believe how professional everyone was there. The staff and the doctor where friendly and answered all my questions. They explained everything in detail, so I understood what was going on. I would recommend them to everyone, just a great place.

Er
Review №95

It was a pleasure to have my semi-annual check-up and prescription update done at your office. Everyone made the experience very friendly and efficient. I will be happy to recommend for my family and friends to come and see you.

Sa
Review №96

This was the best experience I have ever had visiting an optometrist. Dr. Rossello and his staff were knowledgeable and thorough in making sure my prescription was correct! Additionally, my visit was not rushed, all of my questions were answered in a clear manner, and I was genuinely comfortable the entire time. Thank yall for a great visit!

CJ
Review №97

Dr. Rossello and his staff where very patient and caring with my daughter and her first eye exam and glasses fitting. They explained everything step by step and answered all of our questions. They have an open door policy.

Sh
Review №98

Really really great place. They treated me uniquely and not just a number. They took there time with me to make sure I understood everything and that everything was correct and that I was satisfied.

Kr
Review №99

Great staff! Very kind and make sure you have everything you need before you leave. Great doctor too! He is very thorough and makes sure you understand what’s going on with your eyes. Hardly ever have to wait a long time either! Free coffee and snacks too!

La
Review №100

Staff was very professional and the Doctor was very thorough and just very patient with the his staff and just very supportive with answering any questions that you may have I highly recommend Old Town Optique. Dont sleep on this location for any of your eye care needs..

Information
39 Photos
100 Comments
4.8 Rating
  • Address:3580 Massee Ln # G, Columbus, GA 31909, United States
  • Site:https://www.oldtownoptique.com/?utm_source=gmb&utm_medium=organic
  • Phone:+1 762-583-6110
Categories
  • Contact lenses supplier
  • Optometrist
  • Eye care center
  • Optician
  • Sunglasses store
Working hours
  • Monday:9am–5pm
  • Tuesday:9am–5pm
  • Wednesday:9am–5pm
  • Thursday:9am–5pm
  • Friday:9am–5pm
  • Saturday:9am–2pm
  • Sunday:Closed
Accessibility
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Amenities
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ-friendly:Yes
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