I arrived a little early. The staff at the reception desk were courteous and friendly. My wait time was maybe five minutes.The person that performed my Mammogram made me feel very comfortable. During the mammogram she took the pictures as quickly as possible so I wouldn’t be squeezed for longer than necessary.Overall I was happy with the experience. However I was also happy when it was over. Now I’m off the hook for a year.

Maury Regional saved my husband’s life when he had a heart attack. I called and said I’m on my way with him; they met us at the door with 12 staff members ready to take care of him! Staff was wonderful, hospital is clean. Hospital food was very good. I’m eternally thankful and grateful for them!

I had a mammogram, bone density and 3 MRIs the same day 4-27. Both techs were excellent and treated me in a very caring manner. I had to return a week later for a different mammogram on the right breast- then followed by an ultrasound. The techs were awesome- showed me the area of concern from first mammogram. The radiologist came in after the ultrasound and talked to me, explaining the results. They all showed genuine care towards me as a person. It was more than just a job to do the tests for them… they went above and beyond in human compassion. I wasn’t just a number to them.. awesome.

I arrived early for my mammogram and bone density tests. I was greeted by a sweet person behind the desk and then called up for my check in. She was very pleasant and professional. When I was called back for my tests the lady completing my test made the experience an easy and comfortable one. I very much appreciate having all my medical services at MRMC. The staff, ease of service and the wonderful atmosphere portrayed through the cleanliness and professionalism of everyone and everything I came into contact with made my day shorter and I left feeling better than when I arrived.

This review is for the BILLING office only. Had testing done in August, received bill in October-made payment arrangments. Did NOT receive a November statement, when I called in December asking about the statement I was told they had switched over their billing system u0026 I would be getting one soon. In January I made 2 payment that each were double the payment arrangement. February they turned me over to collections. When I called them about this they said they had NO idea why, since they saw my payments--I was promised my account would be escalated and a supervisor would call me back. In April still no call back from anyone even though I called every week u0026 was promised a resolution. In April they called wanting my co-pay of $69.00 for an MRI I was about to have, which I paid over the phone. The MRI ended up getting cancelled. When I tried getting my $69.00 back they said since I had an outstanding bill they had to apply the money to my bill--which I was fine with. Just got my June Statement--my $69.00 from April is no where to be found. Just hung up with billing, getting the same story--someone will call you back these people are either liars or incredibly incompetent.Take your money to a hospital that wont mishandle funds...

Why is this even considered a hospital? They cant even take care of an aspirated lung.What is the point of going to this place, Williamson Medical center had no problems taking care of it only an hour after leaving this place.They really just want to scan you make some money and avoid the rest of the work. This facility needs new staff from the ground up. I’ve been in hospitals where 4 bowls water (metal) placed on the ankles and wrists accompanied by electrified bracelets were used to take an ecg of, me and next to me in an open bay a man was dying of lord knows what, directly across they are doing surgery, some real third world stuff, and they put this place to shame.When moving back everyone told me how horrible this place was, and you say to yourself “they are doctors, they can’t be that incompetent, right?”.They are that incompetent, don’t second guess yourself. If it’s really bad, find a rope and a rafter that will support your weight, it will be cheaper, faster, less to deal with later because of them.It’s incredible, who contracts these doctors? Fire them, please.

I am current in this hospital on 3 west due having my gallbladder removed and I just want think Dr Moss and his surgery team for doing such an amazing job keeping me calm for my surgery. The nurses Emily,Kaylie and Tabitha and the cnas for taking such amazing care of me. Yall are some of the most caring and compassionate nurses I have ever had. If I ever had to come back to a hospital this is where I would go. I have a lot of memories here, I was born here and had family pass away here and the whole staff was always so kinda and amazing. Again thank you girls for take care of me.

Check in was prompt Cindy explained everything including hiw to get the goop out of my hair! The bed was very comfortable and Cindy made sure I has everything I needed. If your a where drinker at night as for a straw and maybe a cup it was hard to drink with the air monitor on your nose you cant tip the can up. Great experience!

Trip to the ER. 6 1/2 hours later sent home with just as much pain. The attending nurse did say they were sorry they couldnt help us. Wonder if they will consider that when they send the bill?Update: I called the Patient Advocate phone number they provided. This is a joke!The gentleman that I spoke with said there is pretty much nothing he can do.He talked sweet u0026 sounded like a nice guy but HE WORKS FOR MRMC!Enough said!

No point contacting patient advocate for all of you that they responded with apologies saying to contact patient advocate. She works FOR the hospital and sides with them in all things even though she pretends to care. Lots of mistakes being made from to many staff. Go somewhere else. Trust me your life and the life of any loved one is worth going somewhere else. Don’t risk questioning it later down the road.

Very 1st time at Maury Regional for a CT scan of my lungs/chest on 3/27/22 and was told by receptionist/intake woman I needed to pay $91, my fault for not questioning why!! This is a food order for many struggling people today. I question how this amount was figured, especially if they called my insurance to verify benefits (which evidently wasn’t done) incompetence.I have a Medicare Replacement Plan and they paid EVERYTHING, my portion -0-.My neighbor informed me that I will be lucky if Maury Regional refund’s MY money they owe me. I have called, spoke with a woman in billing who stated it would be looked into. Very dishonorable, deceptive, disgraceful and illegal practices as well as taking advantage of many people in my opinion. I have worked in the credit department of a hospital in another state and this would never, ever be allowed. This has put much distrust in Maury Regional Health Center!!

I want EVERYONE to know of the amazing care, and loving staff they have here at Maury Regional! I had surgery one that I was pretty nervous about, and was referred to Dr Oxley from my primary care doctor.Well let me start off IF you need ANY SURGERY Please do yourself a favor and just go straight to Dr. Oxley at Columbia Surgical Partners in Columbia Tn, he is AMAZING! He explains everything in a way that I not only learned many new things, but I understood what was happening and what needed to be done.NOW For the staff at the hospital, you could not ask for a more caring, loving truly compassionate staff of ladies and gentlemen.I fell in love with everyone there, everyone was so upbeat and smiling, and you could tell they truly care for you. I got many hugs from my nurses that were caring for me, and just loved and really appreciated everything they did for me.NOW lets talk food, and yes I know you hear all the stories of hospital food, but whoever the chef is here I stand to applaud him, I felt like I was at a 5 star hotel, from the beautiful room to the wonderful caring staff and the amazing FOOD, omg they MAKE not store bought they MAKE scratch biscuits and they are better than Cracker barrels biscuits the veggies were all fresh and I even got strawberry shortcake for dessert and it had fresh strawberries, I know you do not go to the hospital for the food, but let me tell you with the excellent care, and loving staff and then to put amazing food on top of that, I was in no hurry to leave :)I know there are always those that stop to leave bad comments, but please I hope that people read mine, because you will be treated with the most love and respect here. They have angels on their staff, and it shows!

Insurance fraud!!!Two years ago I went in for a Covid Test. I was told that I could use my insurance or pay out of pocket. Out of pocket was 50 dollars. The test was free, and the 50 dollars covered the physician visit AND the labs. This is what I was told.A few weeks later, I received a bill for around 12 dollars. I called and inquired about it and was told it was an additonal phyiscian fee, but that if I paid it, my DEBTS WERE PAID OFF.A few months later, Maury Regional started billing my parents insurance for hundreds of dollars. But I didnt give them that info. And I dont know how they got it. And they couldnt even bill them right. They billed the insurance and listed my dad as the patient, but it was my birth year listed. Then they billed the insurance and had me as the patient but it was my dads birth year. Again, I DID NOT GIVE THEM THIS INFO.My parents insurance obviously got involved and said they would cover everything. And they did. Until the hospital sent them more bills. And more bills to me. And my parents.This has dragged on for two years. Every agent for Maury Regional that I, my mom, and her insurance have spoken to have had a different story and have assured us I dont actually owe anything.And then today, they turned me over to debt collections, who I called to dispute this matter, only for them to hang up on me three times, so Ive no choice but to pay a bill that I dont actually owe.This is insurance fruad at its finest.I will be contacting whoever I have to so that this does not go unnoticed. This hospital is dishonest, offers very poor care, and apparently likes to illegally gather and use private information.

Do not go here!!!! When I was having bad pains during pregnancy they told me it could be abnormal or early pregnancy and that they are not going to give me an ultrasound. Then when things got worse I had to go back and found out I had an eptopic pregnancy and the baby damaged my right fallopian tube. If they would’ve gave me the ultrasound when I was first having these problems surgery could’ve been avoided and on top of that when I told them I was going to go somewhere else and get a second opinion the doctor told me if I was to get in a car accident or get stopped by traffic that it would be death for me. That’s exactly why I didn’t trust him with my life and went somewhere else.

My latest experience with this hospital was terrible. I had a serious surgery and should have been kept longer. The discharge nurses were terrible. I was sent home with a catheter and was given zero instruction on how to care for it, how to care for myself. They didn’t tell me any lifting limits, things I could do or not do. They basically throw you out as soon as they can. I didn’t know anything when I left there on what I could or couldn’t do. I had to google any questions I had. Very unprofessional. 2 days later had to go back to the ER, another mistake I made. This hospital has declined drastically and people would be better off going somewhere else. I ended up at the ER twice and in the hospital twice within 1 1/2 weeks. I’m starting week 3 and having major complications still. I called my Dr. On call number and they were less helpful that a complete stranger would have been. Stay away from here.

I am upset that you all hire doctors who dont care. My son was taken there by a amblance.he was having real bad heart pains .I tried talking to him about my son having 6 heart operations. He acted like he didnt care. So when the nurse came in I told her that about what was going on she talk to me and explain to me that we needed to talk to Dr Vinson. I got more answers from her. The doctor needs to go. We still dont know what cause the pain.

Would give 0 but can’t. My brother is there with her girlfriend right now. Due to medical emergency my brother is trying to explain what’s going on due to her not being able to talk after a very bad seizure. The old lady in the 2nd triage is very rude and hateful!!! If you don’t like working with the public get a job at a factory!!!! When someone is sick/not well they don’t need nor deserve your disrespect or attitude!!!

My grandpa age of 67 was taken there for surgery and passed away due to the incompetence of nurses and doctors. I don’t know if they got the memo but wen a man is on a pace maker how bought you turn it back on or don’t give fluids to a diabetic. The icing on the cake is wen I walked in to find my grandpa with his lower halve slumped off the bed and security just looking at him. If I had the money I would have tried my best to get you shut down.

This place is horrible! They have the least compassionate staff for a hospital. My husband was having chest pains and he sat in the waiting area in pain for a long time. We have yet to be seen.

My sister is sitting in the emergency room for over 5 hours has not been seen yet we get a excuse we are full right now. The lady got very rude that answered the phone. This hospital needs to be sued.

This is my first time ever posting to a review. I’m a lifelong Columbia, TN resident born at MRMC.After a recent visit to the ER on 01/05/2021, I was discouraged at the lack of compassion, sometimes lack of knowledge, and general apathy toward patients I experienced from many employees. I left feeling worse than when I went in. And unfortunately this is becoming the normal workforce everywhere……most (not all) simply have no drive to serve. Hospital leadership please take note to this trend, and actively work to improve the services at MRMC.

Can be slow. Staff is nice and attentive however billing can be pushy. They are never slow to come get money. The billing I was told is directed that VA is always secondary which means they will not pay so bill comes back to you. So if you use VA and have any other insurance go somewhere else. Good luck trying to get resolved with billing later. So I guess that is way the hospital director at Maury says thank you for your service. If not a vet and have no insurance good news as signs everywhere you are treated for free! Again to the hospital director who I was told is the one directing this policy your welcome....

I just want to thank everyone who cared for my mother Betty Jo Wallace she passed away Sept 9th Dr Choksi, Mom thought the sun rose and set with you she always spoke so highly of you. The nurses that cared for her there, Mom always referred to yall as her family across the river. My family and I just want to thank each and everyone of yall for taking that extra step with yalls kindness and true concern yall had with Mom. May God bless you all and once again thank you thank you thank you

My dad has received excellent care there so far. The nursing staff has been very thorough in reviewing the plan of treatment with us and we received a phone call at home from the doctor reviewing his case. The covid visitor protocol there seems to be structured around common sense by being as cautious as possible where necessary but also by allowing minimal visitors when possible. Im particular about the care of my loved ones and I have been in healthcare for many years so I know how to recognize good care. I was impressed by how well they are coping during this covid surge without patient care suffering. Great job Maury Regional Staff! I also want to say...when reading the comments...please keep in mind that there are times that negative reviews will be posted but a hospital cannot reply due to HIPAA laws so they cannot defend themselves against the negative posts. There may be a good reason that someone had a 3 hour ER wait time...they may have came in for something that was not a true emergency and the staff had other TRUE emergencies to deal with such as heart attacks, etc. Not judging any reviews previously posted just saying keep this in mind when reading publicly posted reviews of any healthcare facility.

The staff here has an awful hard time with any and everything they have no Courtesy for anyone. My pregnant girlfriend was told to get a COVID test done 3 days before and was told to do it at the urgent care and they wouldn’t let her even with staff from other departments called at asked for the same. Very inconsiderate and rude individual

I was so nervous because of my last mammogram. But this visit was so different and I’ll never go anywhere else to get one!!

We are very fortunate to have such a fine hospital in our area. The staff is great. It is my first choice !

When Elder Abuse happened to my mother I was there to help her.Most everyone is kind and helpful. Always very clean. The staff is very smart and lets you know what is going on with the patient. Thank you for taking great care of my mother. I know she was hard on yall but she has been through hell once again. Prayers 🙏

I just had surgery yesterday by Dr. Hinson (he did good, but I’m still recovering) my review is for my nurse though in surgery recovery. Her name is Melissa H and she was absolutely amazing. So attentive to my needs and making me comfortable. Even when I had my son (at another hospital far away) I didn’t have a nurse this amazing. She is someone who deserves a raise and I hope she is getting them often! And if there is a better place for me to post this to ensure she gets the proper thanks for going above and beyond, please let me know. Especially during this times, with these nurses working so hard. Melissa kept a great attitude even in the rush of the day. Thanks again Melissa, a little care pack will be on the way soon.

My Mom, age 80 was taken to the hospital last night 10/20/21 by ambulance. She has COPD, an ulcer and an aneurysm. She arrived at the hospital complaining that her stomach was hurting, taken to triage and the PA in emergency told her she was not an emergency plus told my Mom that the primary care she had listed was not her primary and sent her home without an examination. This is crazy. so, I guess now unless you have COVID-19 or Heart attack you are no longer worth the time and effort it takes to complete a full examination. I realize the hospital is full and the staff is overworked. But this lady begged family to call 911 and take the ride from Hohenwald to Columbia in the middle of the night. Our seniors deserve better.......

Horrible experience doesn’t describe what my family has been through with this facility! A lot of the nurses are very rude, the doctors will not call you back, they released my mother to early and had to call 911 not 11hrs later and they kept her another 2 weeks so they had to have known they were releasing her to early. About 2 months later she stayed 24hrs and they discharged her without any diagnosis nor information on what was wrong with her. I am highly disappointed with the lack of professionalism shown at this facility!

To have a physician ask about your insurance status and then call you crazy and have the charge nurse call you a liar is beyond unacceptable

Went to the ER because I thought I had broken my finger and didnt want to wait for the next day for urgent care. Worst mistake of my life. I should have just dealt with it myself or driven to Williamson County. One hour in the ER included 2 minutes with the attending physician, an XRay, and ace bandages applied by the nurse which apparently costs almost $2K. I finally paid off the first $1500 bill after being told by billing that I would go to collections if I applied for financial aid and that my option for a payment plan was at least $119 a month, no less.. then I get slapped with a $400 bill for those 2 minutes with the attending physician the DAY after I pay off the $1500. Absolute joke. Ill be driving the 40 minutes to Williamson if I ever need emergency care

Took my son in to be seen about a rash around his eyes and on his eyelids because of a fever, had to wait an hour in the waiting room just to have people that arrived after us get sent to the back before us. Spent 3 1/2 hrs just to be tested for everything under the sun but what we went in for, never received a answer about the rash. We were left sitting in the room with no answer whatsoever, glad to know toddlers get the same treatment as adults and be forgotten about to just sit thereNext time Im going to Tristar or Williamson County. If I could give this a zero star I would.

The reason for my one star rating is due to lack of communication. Someone I know has a spouse that was hospitalized for Covid. Since, she has been on FaceTime with him on his personal device for 17 days Today, a completely rude, unprofessional nurse came in and told her she would be getting an update and then the device would be turned off. No explanation, nothing. This was the only way she was able to get updates, changes in health stability and changes and probably medication as well. She is unable to get in contact with the doctors. Her husband is on day 29 of the illness which means he is no longer shedding the virus and their still refusing visitors.

I had inpatient surgery a couple of years ago and everything was perfect from start to finish and I wrote a glowing review. However, yesterday I had outpatient surgery and it was the worst medical experience in my life. Everything was perfectly fine until I was brought to my recovery room. Then everything went downhill. I was told I would be released when I was able to drink, eat, and urinate. I was unable to do the latter. I drank several soft drinks, water, coffee, IV, and felt like I was going to burst my bladder but I was unable to urinate. I tried walking up and down the hall, poured warm water on my privates, held my hand in warm water but nothing worked. With my bladder about to burst, my nurse decided to call my doctor after I threatened to leave. He refused to leave me because it was too dangerous. He instructed the nurse to insert a catheter. Another nurse said she was going to let my nurse perform the procedure because she hadnt done one in a while and needed the experience experience. She began jabbing the tube within me and I began to feel immense pain. I yelled and screamed for her to stop and withdraw the tube. She finally did. The doctor still refused to release me. I was ready to leave and if I was unable to urinate at home Id go to the ER. He said it was too dangerous. I dont know why the more experienced nurse didnt attempt the procedure. Fortunately an OR nurse was on his way home and they stopped him and asked him to assist them. He applied a cream and comforted me. Although it was uncomfortable he was able to insert the tube painlessly. I still have pain and bleeding from the first attempt. I was told I would go home with the catheter a few days and to have my Urologist take it out. I spent 7 hours in recovery and was only given pain medication when I first entered the room. I said I was in pain. I had a large incision on my abdomen and was only given more medication 7 hours later. My BP, Pulse Rate, Oxygen, and Temp was taken only once when I came into recovery. No one told me what was discovered in my exploratory surgery or my condition. I was anxious, fearful, and angry because no one would explain anything to me. I was worried about my kidneys. When I was sent home I didnt sign any discharge papers. I wasnt told how to care for my incisions or what activities I could or couldnt perform. Ive had a dozen surgeries and as many hospital stays. This was by far my worst medical experience ever. After this, I am very hesitant of having another outpatient surgery performed at Maury Regional. This is the first time Ive had to write a bad report and regret having to do so.

On April 21st I was rushed to MRH by ambulance. Blood pressure was over 200. I along with my husband told the e.r. doctor that it felt like my leg was being squeezed off inch by inch. She kept giving me pain meds that never touched the pain. We told her that the meds was doing nothing each and every time. We asked if it could be a blood clot but she said I was too young and refused to go any further with it but made sure she kept giving me pain meds . 7 hours later after my leg was turning purple a new doctor came in and rushed me to get a ultrasound for leg. The ultrasound tech was the one that found the arterial blood clot. The surgeon said he would probably have to amputate my leg because it had been without blood flow for so long. Thankfully he didnt have to amputate but he did have to cut my leg open on both sides so it could swell. There was absolutely no reason why the e.r doctor left me for 7 hours and did nothing. I do not recommend the doctor in the e.r. Once out of the e.r and after surgery everyone else was absolutely amazing.

I have been trying to reach the womens medical clinic on the phone. Ive been on hold for 20 minutes. Im just trying to confirm the address for my appointment. I am now late because nobody has answered. This is my second call.. The first one was placed before I left my home in Mount Pleasant. I hung up after 23 minutes on hold. I tried a the scheduling department in the call tree both times. They need more people to answer the phones or more people that actually answer the phones!! Now I have to reschedule as soon as they answer. Google maps showed 2 locations the first time I tried and the second time I tried it took me to the wrong place. I know they cant control Google maps but they CAN answer the phones!!

I just had my son 3/17/2021. The mid night shift in Labor and Delivered is just there for a check. One nurse put my iv in and it became bothering, asked for it to be moved that took forever, then the other nurse blew my vein after she tried. But shout out to David the epidural Dr. He really SAVE my LIFE and day!!!! I do not recommend at all. Even my child father had trouble with front lobby clerk and he was just trying to get back to me after dropping me off in the emergency room... Thankful I’m still here but someone needed to tell on you ladies and to get some workers that’s there because they want to be and not because they have to be!!!

I had an awesome experience. I was admitted because of a bacterial infection of my lungs. I didn’t know my name or an information. They was very polite to my husband when they would call him to ask questions I could not answer. My husband was 1hr 45min away from me. The drs nurses lab workers and all the people that was running test to find out how to treat and how bad it really was. I wish I could thank all these health care worker personally. Highly recommend this hospital.

I was brought in by ambulance and was immediately sent to surgery. Dr. Khim met me rolling through the ER and explained my condition, what we were doing, and reassured me that everything was going to be okay. I remember one nurse from prep Rachel, several talked to me but her name was the only one I remember. They all treated me with compassion and kindness and actually had me laughing going into surgery. After surgery I was moved to my room and my recovery time here could not be any better.The staff here have went above and beyond!!Jennifer, Renee, Melody, Elaine, Anita, Ashley, Katie, u0026 Kellye have all made my time here as comfortable as it can be!!Also huge shout out to Tina the lady who came in to clean my room!! She was a ray of sunshine and had me smiling...super sweet woman!! There is one more lady I would like to mention, I did not catch her name (I blame the meds)but she was doing nutrition on the sixth floor on 4/13/2021. She was super friendly and super helpful and when I get her name I will be back here to correct this!For everything that has happened in the last 24 hours the staff here has helped me in every way possible and I would reccomend the hospital and the staff to anyone and everyone!! Thank you all so much!!!

I went into surgery last minute for an emergency Du0026C due to my baby not having a heartbeat. The whole staff was amazing and compassionate with me. Ive had some awful experiences with OB/GYN doctors lately but the team that took care of me today was beyond amazing! Doctor Kurtz and his team of nurses, the anesthesiologists and the recovery nurses treated me like I actually mattered. The bedside manner from everyone was so great! Thank you Maury Regional Medical Center for taking care of me and going the extra step with medication, compassion and care! You made this emotional mess of a woman feel a little better. ❤

If I could give zero star for this hospital I would!!! Maury County has the worst hospital I have ever seen in my life! My mother was sent to Maury with Covid-19 and Pneumonia oxygen levels was 88 and they had the NERVE to give her an option to go home! Number one at my mother age she shouldnt been giving an option! and number two they didnt even send any medication home ! I am not happy with them at all my mother almost lost her life because of this hospital! Thanks to Williamson Medical in Franklin TN who saved her life! no thanks to Maury! And let me say this isnt the first time Maury has done this ! This hospital needs new management and fast ! more like Murder regional and not Maury !!

ER nurses are rude!! After being told by my doctor to get to the closest ER as fast as possible, I ended up, against my better judgment, at Maury Regional. I was hemorrhaging and losing a lot of blood. I sat in the waiting room in pain that had me doubled over and barely able to walk. I was not offered a wheelchair or help walking back and forth to the restroom every 10-15 (no exaggeration). I sat in front of the unit secretary crying due to the immense pain for over 4 hours. When I asked if she could give me an idea of how long it would take to even be triaged, I was told they were busy and would get to me when they could (meanwhile I am losing a lot of blood and can no longer stand upright due to the pain). Finally a charge nurse came out and told me “we are taking the people who don’t really have anything wrong with them in first so we can clear the board, but people like you who are really sick are having to wait because we don’t have room for you. It could be another 4-6 hours before we can see you”. It was at this time that I left, had my father drive me to Williamson Medical Center. I was greeted with a smile, triaged within 5 minutes and in an exam room within 15. This doctor got in contact with my primary physician and I was stabilized, set up with an appointment for the next morning. And my pain was stabilized as well. All of this, including drive time from Columbia, took just under 2 hours!! Amazing!!!! Dr. Andy Russell deserves major praise.

I had a kidney stone, and everyone in the ER was very kind and helpful. I even got to meet a nice police officer and his dog. Overall great experience.

Absolutely atrocious Customer Service and Accounting. Took me 2 days of being put on hold, then dumped into voice mail, leaving detailed messages and NEVER getting a call back, to reach someone so I could dispute a bill that had been paid and for which I had a cancelled check, and another item on that bill from over a year ago that I had never seen. I pay these people on receipt.If their patient care is on a par with their billing, accounting and CS, everyone would be dead!

My son had an appendectomy here. Everything ran like a well-oiled machine, from the ER to surgery to the PACU to his hospital room. I could not have asked for better care for my son. All departments from the nurses, physicians, housekeeping, and dietary were friendly and skilled. Thank you MRMC!

DO NOT COME HERE IF YOU VALUE YOUR LIFE! I am literally laying in this hospital with breathing problems and have been over 55 minutes awaiting help. No oxygen no nothing just the wordsrespiratory is coming. If you value your life DO NOT COME HERE!! YOU CAN DRIVE TO NASHVILLE AND GET REAL HELP BEFORE THESE DOCTORS CARE ENOUGH TO ORDER THE TREATMENT NEEDED TO HELP YOU!!

The whole surgical team did a great job and everything went excellent

My adolescent child was brought in for a drug overdose. We sat in a room for 20 hours. They drew labs but could never seem to find the results. MASSIVE inexcusable miscommunication between this horrifying facility to another facility. During a 12 hour period, my son had 7 nurses! Yet I was never told who his nurse was. Dr who was 12 and new, came in one time during triage. Im a nurse myself of 30 years. I know the system. At one point my son was the only patient there. Nobody came in, introduced themselves or ever asked if we were OK. Nurses attitude and quality of case were deplorable! They need to be reminded, if youre going to service your community in such a small town, word spreads quickly. Im spreading that word.The hospital is filthy dirty. Jails Ive worked are cleaner. If you love yourself and family, drive the extra distance north to Williamson or Nashville. Go to this dump, your loved one will end up dead. Ive noticed in other reviews similar complaints. Nursing care is below standard. Everyone plays on their phone, waited two hours for crackers for my son being told a dinner tray was ordered. 4 hours later he got a soggy something. Ive also noticed the responses other reviews have gotten are only to those who, for some miraculous reason, didnt review anything negative. How about responding and acknowledging those who received substandard care?

Even if you pay them diligently every month, they will still turn you over to collections. They fail to communicate this to you and you will end up getting demands from more than one collector with no idea which one is legit and who is the scammer and how did they get this information? Writing Maury does no good. They ignore you.

I had to go to the emergency room on February 28. I thought my wait was a little too long, but once I was moved to the back, I could not have asked for better care. My nurse was Eddie, and he was great! I cant remember my techs name (Holly??), but she was really sweet. I appreciate how quickly the staff worked to diagnose my condition and make sure that I was comfortable. Biggest complaint has nothing to do with the quality of care: My bill was outrageous!!! I am thankful that I have decent insurance.

Went to the emergency room last night because I’ve been so sick with bronchitis and I kept getting worse and started having chest pain. The intake nurse,my nurse, and my doctor were amazing! They were very kind and compassionate. I left feeling so much better!

I have read many of the comments posted about Maury Regional. Most of it is financial based. I understand the frustration that some people may feel when they get a $40,000 or $100,000 bill for having your life saved. It can be an unobtainable goal to pay those sorts of debts off without insurance, uninsurable, or various other issues that people deal with day to day. I can tell you we as a country will figure out that problem sooner than later. There are so many smart people and minds thinking about that issue than people know. Obamacare was a failed start to the problem. But what do we learn from ... Our failures. The fact that the president of this great country and yes even Hillary were paying attention to the issue means we have a problem. Much like we have COVID-19 now. The problem and brains are at work. I have front line experience on this matter.Back to Maury Regional. They have the best nursing staff you can ever imagine. They work so hard, are incredibly intelligent and deal with really hard and sometimes very difficult issues that the human body can produce. They handle it with grace, respect, and make you comfortable in sometimes very hard and humbling times in your life.Doctors are a different breed of person, butI can tell you I know several of them personally and there are some very gifted and kind Doctors at Maury Regional. Dr. Choksi comes to mind. Brilliant man and a bedside manner that is so good considering the amount of pressure these doctors endure everyday.Sorry for the long post.... I call them brain dumps. If you have a nurse in your life, or blessed enough to be married to one, give them a hug or a kiss and respect these angels on earth.

My step daughter was in CCU for a few days because of a very sensitive issue. The nurse Jean that shes had on day shift the last 2 days is terrible. Our family had to speak with the charge nurse about switching nurses after my child on a ventilator vommitted on herself nurse Jean did not try to clean her up, left her sitting in her vomit stating it happens. The first thing my daughter wrote on paper when she woke up was that her nurse is so rude to her. Her heart rate jumped sky high every time that woman walked in the room. This is after she was rude to our family in the room and to me on the phone. Needless to say they didnt change nurses, or speak to her about her attitude, she was rude on the phone again when I called today. Unfortunately, or maybe fortunately for them, I am in Texas so theres not much I could do from here. The nursing staff is my only way of checking on my child, they are my lifeline to her. I am a nurse myself and understand the struggles of patient care and family dynamics. But theres no excuse for this behavior, and shame on the charge for not recognizing and not doing something about it when it was brought to her attention. Im not happy at all do not send your loved ones here.

I would say that after watching some of the nurses and techs on the Orthopedic floor give care to my grandmother who had just had a hip replacement that they could really use classes/training on compassion/empathy, or just being kind to the patient and families. The physical therapy department and surgeon were the only people that we had a good experience with. Most of the techs we encountered seemed to be in a rush, wouldnt answer questions, were rough when assisting her out of bed. You would assume that they were very busy but when I stepped into the hall, one that had been very rude to us was now sitting at the desk on her phone. When we called for pain medication and it had been 35 minutes we asked the tech if she happened to know if the nurse got our message and she replied I dont know, I think shes busy, shes probably in another room. Whereas she could have easily said, hang on I will go find out for you and get you some help. It also took 45 minutes to receive anti nausea medicine after vomiting. I know nurses and staff are busy and if I thought that was the case I wouldnt be writing this review, but I honestly felt with their terrible attitudes that they may need to find a job where they are not directly giving patient care. Patients are there because of surgery, or being sick, etc, the last thing they need are rude caregivers. I would recommend in the future to family and friends if they need to be inpatient at a hospital to please travel further north for their care.

I am typing this as I sit in an ER room with my wife. 3 minutes ago was the 5 hour mark from our arrival. She came by ambulance for a seizure that stopped her breathing twice. She returned to normal before the ambulance left our house, but we still wanted to see a doctor since this was unusual (no history of seizures). We are waiting (u003E2hours) for a neurologist to call over a webcam since they dont have one available in person. There are very few patients currently, and the staff have been socializing amongst themselves for the entire time, not medical related. We are getting no updates or being checked up on hardly at all. My entire family has had negative experiences with this place. I personally recommend Tri Star, as we have had overall better experiences. The staff seem nice in general, but that carries no weight over the amount of pointless waiting we have done. Go somewhere else unless you are literally dying fast and nowhere else is closer.

At first I was hesitant to take my mother to a regional hospital, but we were pleasantly surprised at the high level of care she received there. The nurses and aides were very attentive and supportive. The doctors were there each day, morning and night, to talk to us and their patient. Very clean facility and large private rooms. I would definitely go there myself and would recommend it to others.

I typically dont leave reviews either, because I know the circumstances people deal with in the service industry. However bringing my girlfriend to the ER was eye opening to how truly awful this place is. She passed out, and hit her head at home, potentially getting a concussion. She told them she was having issues breathing, seeing, difficulties all around. We were sent to a waiting room where we waited for two hours, then sent back to another waiting room where we waited for half an hour, then we were taken to a room finally(all of the rooms are opened and there were maaaybe four people in the waiting room). We get into our room, talk to a doctor. After an hour someone comes in to talk to us about a bill? Shouldnt we be discussing what has happened? If someone fell and hit their head and now they are dizzy and having issues seeing be looked into? Anyways this man comes in asking how we would like to pay, and after waiting another ten minutes, they finally send someone in. Its really made me realize why the health care industry needs to be shaken from the ground up. Theyre more concerned with racking up costs than serving the people in danger.

First doctor and nurses I had was great. Had to stay over for observation. Major headache couldnt sleep told both the nurse and tech 5 hrs later still nothing. Really cant wait for them to let me go home. Would only recommend if test or procedures are out patient.

If I could give a -10 I would. I went to the ER after having dental work done and after a month, pain is unbearable and dentist continues to say that it is normal. I told them I felt like my jaw was broken or severely infected and told them I was dizzy and felt as though I was going to pass out. I was led to a room without a bed, it had a gynecology bed in it and it had blood all over it. Finally an NP came in with an attitude, I had to go through the same story for the 4th time and me in pain, after digging around in my mouth and me in severe pain, she tells me, “we’re not dentists, we don’t do anything involving teeth”. I told her I wasn’t there about my teeth, I was there about the jaw! I told her I needed to know if my jaw was broken or if I had an infection. She said, “I repeat, we’re not dentists”. I pointed out the blood on the chair they expected me to sit on and her reply was, “I’m not involved in housekeeping but her or the nurse either made an offer to contact housekeeping. I told her I wasn’t surprised at the nastiness after my husband spent 7 days there and his room was cleaned once and I walked out before I caught something. Stay away from this place!!

First time ever having a child out of state. Im from Michigan and the health care there is awesome so i know what to expect from doctors and nurses. Well i delivered a child on 8/28/18 at maury regional and the nurse and doctor staff is not what i expected. They are not attentive to you or the newborn. Even after a c section. My nurse staff only came in every 2 1/2 -3 hours to check on me and baby. After my c section i had to wait 24 hrs to showers of course. After me doing that i waited 7 hours for a nurse to ask me did i remove the dressing and to check my steri-strips for the sight. I would not recommend this hospital to anyone. I think of it as a long stay urgent care. I really dislike that i feel this way about a place where is supposed to help and take care of you. Sad situation. They are only here for a check.

My mother arrived by ambulance. She was greeted by the staff and doctors with excellent care the night she came in as was I. We are still receiving the best care I have ever experienced anywhere in the country. A very professional yet personable experience thus far this week! Even under the hardest circumstances weve faced this week, at least we feel well taken care of and we are absolutely positive our mother is in great hands at Maury Regional Hospital. ❤️

This was the worst experience Ive ever had. I went to the ER at 9:45 that morning and was taken back to a room at about 11:30 or so. Everything started out well and the nurses were very nice. I had a really bad stomach virus and was very dehydrated. They gave me a CT scan and and ultrasound to check and see if I was having gallbladder or appendix issues. After 9 hours of sitting in an ER room I finally saw my doctor who was just a nurse practitioner, who told me all my tests turned out fine and that I just had a stomach bug, but my blood pressure was a little low, (still in normal range it was 105/68), so she was going to admit me. Me, whom is usually a very calm understanding person, got extremely angry because not only had I been waiting 9 hours for 2 measly tests but I was being told I was GOING to be admitted by my doctor that I had only seen for a total of 30 seconds. I told her I was NOT staying another moment but then I was informed that if I signed out against doctors wishes that my insurance wouldnt cover the visit. So I asked her that if I was indeed dehydrated why I couldnt hydrate myself at home. To which she replied, yeah sure you could do it at home but it wouldnt work as fast So she wasnt going to sign for me to leave. So I was basically forced to stay against my will because I couldnt afford to pay a hospital bill. The care up stairs was very nice by the nurses once again, but by the time I was allowed to leave the next day at about 2 pm, they had given me 6 bags of iv fluid and my blood pressure still was the exact same and I literally was so over hydrated I tried to get up out of my bed after sleeping twice, and both times literally peed all over myself because I was so OVER hydrated and my body couldnt hold it in anymore. My blood pressure was obviously fine 105/68 is actually a great blood pressure but it was slightly below my normal which no one stopped to think about how it was maybe because I was sick and had been in bed all day. I will never go back to this hospital ever. If I had had a serious condtion it might have died because someone was so concerned about a 10 point difference in blood pressure. My time was completely wasted and the care by the ER nurse practitioner was unacceptable. I am in college to go into the medical field and this so so below standard of care.

Emergency room staff has been wonderful the two times I have been there. However, we were told the stitches I had received could be removed without charge at the emergency room. We were later charged for a separate visit. The billing department at this hospital is deplorable. I also have had the opportunity to talk with their HR department. They are rudeness exemplified. They were the final reason I chose to start using Spring Hill Hospital. They have a full service Emergency Room, a kind staff, and none of the incompetence or rudeness of Maury Regoional.

DO NOT UNDER ANY CIRCUMSTANCES GO TO THE ER AT THIS HOSPITAL IF YOU VALUE YOUR LIFE!! I took my daughter in having strokes every 10 minutes and the ER dr was going to SEND HER HOME!! I was the one who insisted we get to the bottom of the “paralyzing spells”. It just happened that the hospitalist walked in while she was having a “spell” and realized it was a stroke. She had “3” while we were sitting in that ER. The hospitalist was the one that administered ASPRIN and stopped the strokes. Not a nurse or dr took us seriously because my daughter is 24 years old but you know what, Covid is doing a hell of a lot of damage even afterwards and these fools are supposed to be informed!!

The best of the best. I was in from 10-15-15 to 10-19-15 in room 675 and had a great experience for a bad situation. The doctors, the nurses and the techs were awesome. Everyone was professional and very knowledgeable. The hospital is in great shape with new equipment everywhere. Everything was clean and well laid out. Very patient friendly. I would say the best hospital in middle Tennessee, and yes, even better than Vanderbilt. And to the staff at the Would Center, thank you, thank you, thank you, you are the best!

I now understand why everyone I know calls this hospital Murder Regional, if you can avoid it DO NOT GO HERE! First of all, the night we where at this hospital, there was a fight and cops ended up being called and no one got seen for another hour because of it. It took 2 hours to get a room, another hour before they came in and did some testing after I went out and got someone. They werent even that busy. My husband was in pain, he had something bulging out of his side and they never once gave him anything for pain. The doctor came in for not even 5 minutes told him he had to stomach bug and to go home. He wasnt able to work for days because he might have been contagions, turns out it wasnt a stomach bug and they misdiagnosed him. Worst hospital ive ever seen.

Their labor and delivery has been horrible with my sister. Her BP is super high and retaining water and this nurse jordan warren has been extrememly rude and hateful each time she has had to go in to thebpoint even though she is having issues she is afraid to go to thid lu0026d

I had surgery there last month and was admitted for a couple of days. From the time I entered until the time I left, everyone was attentive, courteous, friendly, and professional. If I needed or wanted anything, I received it in a timely manner. Hospitals serve different needs and depending on the need the experience is going to be different. Each time I have been here it has been a satisfactory experience. I highly recommend this hospital and all of its staff.

Id like to preface this by saying I really dislike leaving negative reviews of places. Im only posting this because I think its important that people know about my experience.I was born with a bicuspid aortic valve, which eventually resulted in aortic stenosis. Additionally, until august 19th, I was pregnant (yes my name is really John no I am not male). In my second trimester it was determined by my cardiologist that my aortic stenosis had become extremely severe.The night of August 10th, I began to experience decently strong chest pains and tightness, as well as some difficulty breathing. I went to the Maury Regional ER and said, verbatim, I am 32 weeks pregnant, I have severe aortic stenosis, and I am experiencing chest pain.I was admitted with no sense of urgency. They did an EKG, blood work, and a CT scan (during which I nearly fainted within a minute of having to lay flat) but didnt find anything in particular. They came to the conclusion that my symptoms were regular pregnancy symptoms and sent me home after a roughly 3 hour visit with instructions to follow up with my OB. The diagnoses on my discharge papers were dyspnea (difficulty breathing) and pregnancy.I contacted my Vanderbilt cardiologist and let her know what happened, and she wanted to see me ASAP. By that Thursday, my symptoms had gotten progressively worse. Standing for more than a few minutes gave me chest tightness and mild pain, and I couldnt do anything close to exerting myself. When I talked to my cardiologist about it, she was alarmed that I had been sent home, and immediately sent me to the main Vanderbilt campus.Ultimately it was determined I needed a c-section as quickly as possible, that my symptoms were extremely troubling, and that there was a risk of death or emergency heart surgery with the procedure. I had my c-section on the 19th with not only the normal delivery team and anesthesiologists, but also a cardiology team on standby. Luckily it went well, but I also had to have a balloon valvuloplasty done slightly over a week later and spent a total of almost two weeks in the hospital overall.Had I trusted the emergency room staff and written off my symptoms as being pregnancy related, I likely would have been in an even riskier situation, if not possibly dead. I know that Im young and tend to mask pain well, but not being taken seriously at this hospital could have cost me my life. Im sure Maury Regional is capable of handling more minor cases, but if you think something may be seriously wrong, Id recommend going elsewhere.

I definitely would not advise any one to stop at this Hospital. My Dr sent me to the ER to have x-rays and an exam because her office was closed. I am having a bad asthma attack. Been waiting here since 3 Pm and it is 6:21 PM by their clock. ... This Hospital is the sorryiest. Excuse of a Hospital I have ever encountered!!!! Take my advise if you are not dying you better move on down the road!!!! This is a joke! Move on if you want to live!

We had a wonderful experience at the ER and ICU. My mother had a true life threatening matter with a blood clot in her lung, Summit Hospital in Nashville sent her by Ambulance to see a Pulmonary Specialist, Dr. Guice. We simply can not say enough good things about our total experience. My mother was kept there for 5 days and was cared for in every way. A big Thank You to Dr. Guice, Kimberly, the ICU staff and all the staff on the 3rd floor, we can never thank them enough. 2 days after she was discharged, we are still being helped by phone from Dr. Guice and Kimberly.

8/01/21Went again for burning mouth syndrome and doctors said “we don’t know we are good at saving you from dieing but this is not fatal so we don’t know what it is here drink lidocaine and go see someone else.July 2020Best risk it and go someplace else.After 6 hours multiple blood vials and a cat scan the the doctor who was 100% uninterested in dealing with me would only say stomach infection take imodium and go home. For The amount of money they charge a real diagnosis would be nice.Call ahead and make sure you wont get dr Chun

I waited in er for hours I didnt complain till a person who came in after me was treated then walked out and was home I still hadnt been seen this is the sorriest Ive ever been treated in a hospital

Best care I have ever received, including the times I was an inpatient at a hospital I worked at! My day shift nurse on third floor medical, Deanna, was especially good. I only had one regular meal while there but the food was also excellent--on a holiday weekend, no less!

From the minute we walked into the ER with my grandmother to the many days she stayed in the hospital days after, the staff and doctors have all been top notch and beyond helpful. Everyone has been so kind and taken care of my grandmother very well. Very pleased with this hospital.

Had my mom in here 3 times in 3 weeksSent her home with the same issues..Has now progressed to pnumonia and sepsisAll theyre concerned with is living wills..and who makes the decision to pull the plug..go to Vanderbuilt..stay far away from here

Make the drive to Nashville. Took my husband there to night because of a sore jaw and sore throat. His B/P was 219/ 120. Waited for two hours and never did get called back. Decided to take him to nashville.

I’ve been sat in the ER with my best friend for about 5 hours. The nurse she had left when her shift was over at 8. WORST HOSPITAL EVER!!! DO NOT COME HERE!!! My best friend went to get up to get something to eat and got yelled at by a damn nurse. Was told very rudely to go back to her room and wait for her to come in. I suggest going to Tri-Star in Spring Hill. There’s a reason this place is called Murder Regional. You walk in and you never walk out.

I brought my sister in the other day at 11:30pm and it was 3:30am and they still never gave her any information. When I was on the phone with her (because I couldn’t be in the room due to Corona) you could hear the nurses just laughing and just standing around. It was like they basically forgot about her. Won’t be back.

Had surgery and volunteer there. Had and have wonderful experience as patient and provider! The nurses and doctors and other staff were helpful and kind. Even the Directors of the volunteer department came to visit while I was in the hospital room. Felt loved and appreciated. Countless cards and kind words were sent my way. Thank you MRMC!

The nurses and staff were excellent. Doctor April Peal was the rudest person I have ever met. In the medical field a physician needs some sort of bedside manner, and she has none. She was cold and non-caring throughout the observation. Other website reviews say the same thing about her. Save your time see a different doctor. Do the research.

Uneducated staff I came in there and told them I was suffering with candida die off/ Herxheimer reaction they had no clue what I was talking about sent me home with no help a week later Im still sick

If it were an option I wouldnt give any stars and just leave my review of this horrible, uneducated, facility. Probably need to get everyone in a meeting and decide what information you are gonna discuss with new mothers since you wanna provide evidence based information. Every single person that has came in our room has told us something different considering our new born. Get on the same page with everything people because you are stressing out already stressed out new parents. Dont wanna be completely negative everyone has been nice for the most part.

Don’t have an emergency on 3rd shift. I wonder if the nurses care about helping their patients after the lack of concern and help with my 1 year old son, who woke up choking on his vomit in his sleep. We’ve spent 2 and a 1/2 hrs without anyone even checking on us. Since the shift change we haven’t even met our new nurse. Im highly disappointed at the time we’ve had to spend here, i do not look forward to our next emergency, may be better to go to tri star in Spring Hill. I’m livid

My mother came into their sorry excuse of an er. She is recovering from a heart attack. She was short of breath. They never gave her oxygen. All the nurses were concerned about was insurance. The staff was loud and laughing all up and down the hallway. Sounded like they were having a party. They left my Mom lying in the er all night. The next morning they told her she had to leave. One rude nurse even told her she would call a taxi and send her on if someone didnt come pick her up soon!!! She was still sick. She felt no better than when she came in. I guess they got their money so they didnt care. I would not recommend this hospital to anyone.

Ive been here numerous times for myself or someone else. I have a couple doctors who are part of the maury regional medical group and getting your health information and records is a breeze. Ive had a few surgeries here, and I definitely trust that they have the equipment and supplies needed in case something goes wrong.

I went yesterday to pick up this contrast for my husband so he can have a CT done. The black lady at the desk demanded that I put on a mask and I told her that due to my disability that I couldnt wear on. She threatened to call security on me and then she wanted to know my disability. I tried to educate her on the laws but she didnt want to listen.

I am pregnant. Voiced that I was having difficulty breathing. Triage nurse treated me like an idiot. No sense of urgency or care at all. Had an attitude and smirked when she told me id have to wait in the waiting room. After 2 hours of sitting in the waiting room with my lungs wheezing so loud they could hear it. I got up and left. This place is a complete joke.

I can not say enough good things about the experience I had with my mother while she was under their care.We live a hour and half away from this hospital but was told she would receive good care here and she did! Amazing staff,very friendly and accommodating! I would recommend this hospital to anyone needing care.

I’ve had two outpatient procedures done here and every person I came in contact with from the front door to the surgery room was excellent! I couldn’t ask for better treatment or care as what I received at this hospital!

The staff were absolute angels. They were very kind u0026 compassionate when I was called upon to Identify the body of someone very special u0026 dear to me, my BEST FRIEND, who was like a Big Brother. They done a wonderful job of preparing him to be viewed/identified after a horrible Motorcycle accident.They allowed me to spend all the time I needed with him to say my goodbye.

DO NOT EVER GO HERE. Absolutely horrible. I will never return here and tell everyone to never go here. Came in for heart problems and was told in triage it wasnt my heart and was sent to the waiting room where people had been waiting for 4 hours. This place is a scam and a joke. Ended up going to another hospital and finding out I have a clogged artery. This hospital is an utter disgrace!!

My daughter was brought in by ambulance on deaths door. The doctors and nurses on the critical care unit were fantastic! They worked around the clock caring for her and they really did care about her.

Doctors and nurses at the ER were amazing. Took care of my baby with urgency and compassion in a timely matter. Couldn’t have asked for better care.

I got an infection in their operating room.Talked to the patient advocate and all she did was deflect.Nobody at the hospital that has any power will talk to me.

If you are getting invoices from them on a monthly basis you had better watch out. They change your account numbers all the time. They combine bills then months later apply for insurance after you have already made payments. They play games that are very misleading. If you are not diligent you will be tricked into paying them more than you owe. Someone needs to look into their billing practices.

This is my first time actually in this hospital as a patient but I have to say the staff here are very friendly and Johnny on the spot. The room is nice and a beautiful view. Drs are pretty awesome too

I was recently billed almost $900 plus a separate radiology bill for a 20-minute routine ultrasound. My last one a few months earlier at another facility was less than $200 total. My doctor’s office reccomended I ask them to switch me to cash billing, since we have a high deductible insurance plan. When I asked, they said no.