This place is not fat friendly. I was told that I needed to lose weight before they would consider treatment of any kind, despite the fact that my fertility labs were decent and I have zero physical medical problems. This definitely could have been stated via a letter or email. There was no need to waste my time with a consultation. I mean honestly this information could have been stated on their website.It was so awkward. After the doctor told me I couldnt receive treatment from them, she went on and tried to discuss sperm donation with me. I stopped the conversation. Why would we discuss insemination if Im not eligible?

Very poor communication. Doctors unavailable to talk.I went to sgf Columbia and have been very disappointed so far, every time they need a payment they are super prompt in sending messages, when you need to talk to the doctor even after your process has started you have to wait for 4-6 weeks after each step to get a doctors appointment. Mis managed!! Also poor decisions made, you can’t rely on them you have to continuously keep double guessing them, doing your own research and taking second opinions to make the best choice for yourself

You really have to keep on top of things to prevent slipping through the cracks. So far we have been greeted with issues every step of the way.Lost paperwork, calling in prescriptions to a pharmacy that is out of network, and flip flopping my & my husbands separate insurance plans. They also refused to take my husbands referral, and after being slapping with a $500 bill they say they need it now and proceeded to claim we should have given it to them in the beginning (we tried but they wouldnt even bother to scan it in to have on file!). Last week they said they *never* had my husbands insurance on file despite it appearing on his blood work requests from the very first week.Are they just understaffed and need more help? After moving from the office coordinator to the nurses the communication has been far better, but the initial communication frustrations were very off-putting to say the least.

Bottom line up front, they may get the job the done, if your lucky, but the service may leave you feeling like you paid too much. We were offered a significant discount, which was even in a contract, but when it came to crunch time, they rescinded any discounts, and we were too disoriented by the pace and the stress of the procedure to dispute or think to look back at the contract. Any conversation to include speaking with the patient advocate regarding these discounts has been met with a promise to follow up and then no follow-up.Other issues include their billing department and the doctors manners, which I was told would be addressed internally. So hopefully the practices of getting statements almost a year after the event, and doctors not respecting a patients wishes have abetted.Beyond that, the science is sound, the technicians clearly know what theyre doing, and we have health baby due later this month. I can only look at this as a silver lining to the fact that I feel this practice cheated us out of a promised discount.

I gave this place one star because the dr. Was not compassionate and more like a robot. I am overweight and was told Id have to lose weight 1st to begin a procedure after I had all the testing done. You never get to personally speak to the dr EVER..only the nurse or person assigned to you. I found 2 other fertility clinics that told me I didnt have to loose weight. My advice, if you are overweight and want a dr with compassion go elsewhere.

Shady grove fertility clinic truly in religiously practices very shady business to make money. After paying off all the expenses by the insurance company after almost a year they still keep sending us bills to be paid. If you want to avoid headaches like this please avoid going to Shady Grove clinic in Columbia. They will keep trying to extort money scrupulously and will not get you off the hook so easy.

Overall had a bad experience with Shady Grove. Dr. Timmreck is not very friendly and did not listen to my needs as a patient. She basically ran through her checklist with me and did not think about my individual needs. An office assistant by the name of Monica told me she was my assigned nurse and prescribed me medication. I asked her to speak to Dr. Timmreck about a test they were having me do. I said I would like to talk to Dr. Timmreck for more information, Monica gave me more information. You are not a medical professional, do not prescribe me medication and do not parade as one.

Overall Ive had a great experience at this clinic. The the front desk and clinical staff are very kind and helpful. Additionally, its been very easy for me to make appointments and have questions answered. I highly recommend this office to others.

Location is severely understaffed. If you have an appointment expect to wait at least an hour. If you can go to another location. DO NOT SCHEDULE ANYTHING HERE. Full warning.

I went to the Fertility Clinic today, but they turned me away (after filling out paper work for 15 minutes) for the reason stated that I had brought my children. My two young children were quietly watching a video on my phone and there was only two other people in the waiting room. They informed me children are not allowed at the clinic. This was the first time I heard this rule, even though I had spoken twice to a receptionist before. They said I must have missed their phone call, which was confusing because I had not missed a call from them. Later I realized that they had called the day before but their number registers as Dental One Associates so I did not bother to listen. The voicemail told me to arrive 30 minutes early to complete paper work and that I must not bring children. The expectation of the clinic for me to have childcare with one day notice is unfair but the bigger injustice was that they had not adequately informed me of this rule, yet I was the one to suffer the consequences. I am frustrated, and of course will not go back to this office. TIPS: Dont bring your children. Go to the office 30 minutes BEFORE appointment time. If you see a number registering as Dental One Associates it is this clinic.

Originally I saw Dr. Osheroff who informed me that I should give up and use donor eggs. I was shocked at his extremely poor bedside manner. Since then I changed doctors and participated in other SGF services. During these other services I learned how far reaching Dr. Osheroffs influence impacted numerous patients. During the weight loss group two other patients told me that he made them cry at every meeting. I changed to Dr. Stephanie Beall who was EXTREMELY KIND and patient. She kept encouraging me and after multiple procedures I had my beautiful son. If I had stayed with Dr. Osheroff I am sure I would have given up. He is a terrible doctor and should not be allowed to practice. He may be a good scientist, but its hard to see that when his delivery of information is so terribly cruel and thoughtless.

Super slow, waited over an hour longer than my appointment time. Too many people booked for appointments at the same time. I asked if there was a wait time and was assured there was not. Then I was told 20min when I asked again and yet I waited over an hour. I don’t have that time to sit and waste on a waiting room. Get your stuff together!!!

We went through two IVF cycles here with Dr. Timmreck and what a terrible experience. First let me say that the front desk staff and the bloodwork staff are very nice. Both cycles had very poor results with only retrieving 5 eggs the first time and 3 the second yet protocol didnt change and the doctor never communicated with us. After the first failed cycle which was only one embryo, the doctor didnt even bother to call us to discuss anything. I mainly communicated with the nurse via emails on their patient portal. Second IVF cycle we patiently waited the PGT results for only one embryo again and two weeks later we still havent heard anything. I emailed the nurse on Monday and they found the PGT results that had came in that previous Thursday. The results werent good news and once again we never heard from Dr. Timmreck. Over 24K spent not including medication and actually spoke to the doctor a total of 2 times after the initial consult. I just cant believe that the doctor doesnt even bother to check on her patients. Even my dogs vet checks on them after procedures and to discuss results!

Front Desk is nice, Dr. Espinosa is great. The nurse Casey is not compassionate. They are in it for the money, soon as you come in the concern is for you to pay for a bunch of useless testing. I went one time and instantly knew they were in it for the money. They prey on your vulnerability. Use judgement and go somewhere else.

Dr. Timmreck will give u a cookie cutter Assembly line approach and give up almost immediately if that doesnt work.Billing will send you a bill for thousands while conveniently forgetting the front end payments that were made to cover your portion.

Great people very caring staff including the doctor. I love Shady Grove because they are constantly researching better ways for woman like myself to be able to have a family.

My husband and I waited over a month and a half for our first appointment. We were so excited when the day had finally come. The staff was very polite but Dr. O was quiet and slow (maybe he wasnt feeling well that day) but it certainly brought our excitement level down. We were under the impression that this was a Fertility Center, which covers a wide variety of reasons why someone would seek scientific help. We were told we did not have a medical disqualification, and therefore would not be helped, we were disappointed.

The Shady Grove Rockville location is wonderful, but due to a recent move, I am now much closer the the Columbia location. It is awful in comparison. They seem incredibly overbooked and understaffed and I have never waited less than 45 minutes every time Ive come in for a simple, routine appointment. Not a pleasant experience, especially when, as a patient, I have to come every day to wait this long. Its a mess.

We had a positive experience working with SGF Columbia. Overall, the nurses and doctors had an Organized, efficient processes in place. They were knowledgeable, professionals and caring.Dr. Beall and Nurse Natalie specifically were outstanding and a pleasure to work with. The icing on the cake is a beautiful baby boy, born November 2018, approximately a year after working our first appointment with SGF.

We were thrilled with our experience and outcome. Dr. Osheroff is fantastic! It was a tough road, but he helped us every bit of the way. The nurses and staff are wonderful. Highly recommend.

The nurses were kind and understanding of the stress of having fertility treatments. I was ultimately successful after undergoing treatment here. I had an overall pleasant experience.

I didnt have a great experience here.Pros: We were usually able to get appointments quickly and on our timeline. One of my husbands semen analyses took like 6 weeks to make but that was definitely an outlier. Shady Grove in general has the best IVF statistics in the area I believe.Cons: Care is *extremely* unpersonalized. My medical history wasnt taken into account when determining what testing I needed, which delayed me and would have cost me extra copays. Communications were also pretty bad. I was given different information in person than on the phone (in person I was told my test was not normal, and on the phone I was told it was normal) and nothing is ever loaded into your patient profile. Only way to get written information from them seems to be to pay for your records. Even getting records sent to another provider to treat a condition they diagnosed was a giant hassle, unlike my experience with other medical providers in the area.I ultimately changed providers due to my discomfort with the care we were receiving.

Doctors and nurses are always good but all Receptionists are useless at Columbia branch. One receptionist always say you have this much balance and if you dont pay then THEY CAN STOP CYCLE IN MIDDLE just after you done with appointment, every single time. I dont know who give them a right to talk about nonsense other than informing about remaining balance on account to customer. Let finance department call or Collection to call us and not YOU. Even today someone charged us 264 dollar instead 50 which was copay without informing. Theyre spoiling my every morning. Plus, front desk never pick up the call any time of the day ever. Need to always call Towson to schedule the appointment.

I was a more mature patient of SGF and although my now spouse and I had both been separated from our former spouses for 3 and 4 years, they refused to begin treatment pushing me years closer to their age cutoff. Once treatment began, the mistakes came one after another. Calls on a holiday weekend after 5:30pm with results from 7am that required meds from mail order companies. This happened many times. A cancelled cycle during which they made numerous mistakes to them be told I’m too old now for their clinic. My protocol now is only clomid and birth control by the thousands of thousands of dollars ordered by SGF. I have had no less than 9 follicles in a cycle on my new protocol and currently have 1 genetically perfect embryo frozen with my new clinic. For ease and time, I had been commuting 45 mins each way for monitoring, I started doing outside monitoring through SGF. It took about 4 months to get someone to call me and allow me this but since I’ve started, now on my second cycle, they have missed sending the results they eagerly took payment for to my physician. We spend our savings with hopes of our dream and these people seem to treat it as a second hand interest. I will be reaching out to Dr. O but I doubt he will respond. This company cates about money not their patients. They are simply the worst. I can however highly recommend Fertility Center of MD in Towson. Top notch and incredibly reputable.

The staff is wonderful I have dealt with many doctors and staff on my journey but everyone from every office was helpful, compassionate and understanding.

I am appreciative of the hard work the doctors and nurses do to help women get (and stay) pregnant. SGF has always been good to me; I have been a patient since late 2014 and I have them to thank for my daughter, who was conceived via IUI. The front desk staff is kind and courteous and greets you by name. You can tell that they make an effort to know their patients as more than a number.The staff is also the best in the business in drawing blood! I have never had any pain with the blood draws. I always feel reassured and I am able to get my questions answered quickly.The reason for 4 stars is that sometimes, there is a very long wait, especially when you schedule an appointment for 8am or later. Earlier appointments are very quick, but later appointments run up to half an hour behind.Thank you to SGF for helping so many families achieve their dreams!

Surprisingly, theyre still in business. If youre a good girl and do what they tell you disregarding the fact that youre ovulating (especially if youre an outpatient like me), you can call here just to be scheduled when they have an opportunity available, not on your ovaries schedule, sorry. If you are asking uncomfortable questions like me, staff has no knowledge to answer, theyll tell you to schedule another appointment with the doctor even though youre still there in the middle of another phase of the appointment. My recommendation is to take your business to Jones Institute in Norfolk, VA; they are the pioneers of IVF and Ive never been turned away even on a very short notice. Staff works very well with the doctors, embryologist or andrologist, and theyll see you when your time is critical, ideally before ovulation, so you dont miss a chance like I did at SGF Columbia. I would have given them zero (0) stars but Google doesnt allow me that. Doctor is good but the staff filters and censors so many that the business will eventually fail. Mark my words!

I was there a week ago to do my first OB Ultrasound after finally got pregnant through SGF and I had really bad experience with Dr Lorna Timmerck , my husband and I were so exited to see the babies and hear the heart beats. Asked her three question and she answered so sarcastic so she did not really answer my questions, also she was so rude and left the room without even say if the babies were okay, she did not give me right pic and did not let us hear the babies heart beats. I had to go to my GYN so they can do everything again. She is so unprofessional.

Long waits and poor communication dominated my experience here. And it didnt help that the financial counselor was condescending. SG feels like a big corporate practice that doesnt care about individual people.

The Columbia Shady Grove office front desk attendant were really nice but that doctor I owas one judge mental rude person. I have never felt so unwelcome somewhere in my life.

The front desk reception has poor communication. Not professional at all.